Viking 1600a Service Manual

E-1600-45A

	TECHNICAL			ADA Compliant
				1600A Series
	Practice			Emergency Phones
TELECOM SOLUTIONS FOR THE 21ST CENTURY				December 18, 2002

ADA* Compliant Emergency Phones with Built-In Digital Voice Announcer

E-1600-02A

K-1600-EHFA

E-1600A

E-1600-03A

ADA Compliant Emergency Phones are quick and reliable handsfree communistandard analog telephone line or analog station port. All 1600A Series phones meet requirements for elevator/ emergency telecan be programmed from any Touch

. The phones can dial up to 5 programmable emergency numbers, as well as 2 central station numbers. In addition, the E- 1600-20A and E-1600-52A feature a second "Info" button that will dial up to 3 nonemergency numbers.

E-1600-55A E-1600-20A The 1600A Series phones can be programmed to automatically deliver a digital announcement to identify the location of the emergency call. Alternatively, a DTMF Touch Tone code may also be delivered. A “Call Connected” LED can be initiated manually or automatically. All programming parameters, including phone numbers and location numbers, are stored in non-volatile E2 memory. All units are phone line powered, requiring no batteries or external power and are compatible with common Central Station Monitoring equipment.

For outdoor or harsh environments, select 1600A Series phones are available with Enhanced Weather Protection (EWP). EWP products feature rubber gaskets and boots, hand soldered silicon sealed connections, gel-filled butt connectors, as well as urethane potted circuit boards with weather sealed, field-adjustable trim pots and DIP switches for easy on-site programming.

Features

• Meets ADA requirements for Emergency Phones:

- Can automatically light the	Connected” LED for the
hearing impaired
- Transmits a unique location	or voice announcement

-Grade 2 Braille label for the visually impaired

•Non-volatile digital voice announcer with 16 seconds of voice memory

•Advanced call progress detection

•Handsfree operation

•Phone line powered

•Non-volatile E2 memory (no batteries required)

•Touch Tone or pulse dialing

•Dials up to 5 emergency numbers

• E-1600-20A and E-1600-52A	up to 3 non-emergency “Info”
numbers

•Cycles through backup emergency and non-emergency numbers on busy or no-answer

• Optional Enhanced	?	Need More Information on EWP?
Weather Protection (EWP)		Call [phone] and select 859.

•Hangs up on CPC, silence, busy signal, dial tone, time-out or Touch

Tone command

•Programmable to auto-answer on incoming calls

•Remotely programmable

•Extended temperature range (-15°F to 130°F)

•7 different chassis or board only available

•Available in a 42” tall tower phone model E-1600-BLT-EWP

•Central Station Monitoring capability (dials 2 numbers)

•Separate central station voice speed dial number

•Optional PB-100 Polling System available

•Optional BLK-3-EWP strobe light kit available

Applications

•Elevators

•Parking ramps/lots

•ATM machines

•Area of refuge locations

•Lobbies

•Entryways

•Campus emergency stations

•Roadside emergency stations

•Stadiums

•Convention centers

CAUTION - When installing on an analog extension of a phone system:

Some phone systems do not conform to analog telecom standards and might not be compatible with the 1600A Series emergency phones. For a detailed description of the telephone line specifications required for any of the 1600A Series phones, retrieve Fax Back Document 869.

* Americans with Disabilities Act of 1992 contains federal regulations regarding elevator telephones (Public Law 101-336).

Specifications

Power: Telephone line powered, 24V DC talk battery with 20mA loop current minimum

Dimensions: See Installation and Specifications

Operating Temperature: -26° C to 54° C (-15° F to 130° F)

Humidity - Standard Products: 5% to 95% non-condensing Humidity - EWP Products: Up to 100%

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT [phone]

Our Technical Support Department is available for assistance weekdays between 8 a.m. and 5 p.m. central time. So that we can give you better service, before you call please:

1.Know the model number, the serial number and what software version you have (see serial label).

2.Have your Technical Practice in front of you.

3.It is best if you are on site.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1.Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2.Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:

Viking Electronics, 1531 Industrial Street, Hudson, WI 54016

3.Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4.RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1.Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.

2.If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.

3.After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the product over the counter at no charge. The distributor will then return the product to Viking using the same R.A. number.

4.The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.

Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.

FCC REQUIREMENTS

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN's on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to the line, as determined by the total REN's, contact the telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact: Viking Electronics, Inc., 1531 Industrial

Street, Hudson, WI 54016 [phone]

If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the problem is resolved.

The E-1600A Series phones use the USOC jack RJ11C.

It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.

This equipment is Hearing-Aid Compatible (HAC).

The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)

PART 15 LIMITATIONS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Installation and Specifications

A. Standard 1600A Series Phone

	Analog		Rear View of a Standard
			1600A Series Phone
	PABX/KSU
C.O. Line	Station
			C.O.
			Spade
			Terminal
			(included)
			RJ11
		or	* Earth Ground
			(optional)

B. 1600A Series Phone with EWP

		Rear View of a 1600A
		Series EWP Phone
	Analog
	PABX/KSU
C.O. Line	Station
	Gel-Filled
	Butt Connectors	Spade
	(included)	Terminal
		(included)
	Red
nd	or	* Earth Ground
		(optional)
	Green

IMPORTANT: Electronic

! devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges. Contact Panamax at [phone] or Electronic Specialists Inc. at [phone].

* Note: To increase surge protection, loosen the PCB mounting screw labeled (as shown) and fasten a wire with spade terminal (included) from the mounting screw to Earth Ground (grounding rod, water pipe, etc.)

2.

of the chassis

(4) .20 diameter mounting holes

3.30 3.40

(2) .20 x .40 slots for single gang box

? Need More Information on EWP?

Call [phone] and select 859.

E-1600A and E-1600-45A (optional EWP available)

Dimensions: 133mm x 102mm x 51mm (5.25” x 4.0” x 2.0”)

Shipping Weight: 1.13 kg (2.5 lbs.)

Material: .062” (16 gauge) steel, E-1600A - Red powder paint, E-1600-45A - High visibility yellow powder paint

Connections: Standard E-1600A/E-1600-45A - RJ11, E-1600A-EWP/E-1600-45A-EWP - Gel-filled butt connectors

Mounting: Surface mount to walls, posts, single gang boxes or 4” x 4” electrical junction boxes or recess mount in elevator phone boxes. Optional Enhanced Weather Protection (EWP): The optional EWP products feature sealed trim pots, sealed DIP switches, hand soldered and silicon sealed connections, rubber

gel-filled butt connectors.

Note: For greater weather resistance, apply a bead of clear silicon caulking around the top edge and

4.00

EMERGENCY

PHONE

5.25

MODEL E-1600A

CALL

CONNECTED

Push

To

Call

Front View

3/4” Knock		2.00		3.40
Out	2.00
		E
Bottom		M		0.703
View	1.15	E
				diameter
		R	4.96
Grade 2	Condensation	G
Braille Label	Drain Hole
		E	1.70
Red Call				Rear View
	E-1600-45A	N
Connected LED
Push To	only	C
		Y
Call Button	Side View
				1.70
	.15 x .31 wire exit notch
				3.82

E-1600-02A

Dimensions: 330mm x 267mm x 51mm (13” x 10.5” x 2”)

Shipping Weight: 3.18 kg (7 lbs.) Connections: RJ11

Material: .125” (11 gauge) brushed stainless steel

Mounting: Flush mount in elevator cabs, ATMs, stairwells, hallways, etc.

Suggested Hardware: (6) #8 x 3/4 flat head phillips sheet metal type A screws (not included)

Front View

	0.25	10.5
0.25		10.0
	3.1	3.8
					4.8	Side
	6.25					View
13.0	Minimum	EMERGENCY
		PHONE
	Cutout
				Red Call	4.7
	12.5	MODEL E-1600-02A	CALL	Connected
			CONNECTED
				LED
	Grade 2	Push
		To
	Braille	Call
				Push To
	Label
				Call Button
	(6) 0.188 diameter
	countersunk holes					2.0

K-1600-EHFA

Dimensions: 251mm x 174mm x 53mm (9.875” x 6.86” x 2.10”)

Shipping Weight: .91 kg (2 lbs.)

Material: .062” (16 Gauge) Red powder painted steel

Connections: RJ11

Mounting: Recess mounted in standard elevator phone box (10.0” x 7.0” x 3.0”)

Grade 2

Braille Label

(2) countersunk mounting holes for #8 flat head screws (not included)

		Front View
	EMERGENCY
	PHONE
8.50	MODEL K-1600-EHFA
9.875
	Push	Push to Call
	To	Button
	Call
	CALL CONNECTED	Red Call
		Connected LED
0.675	VIKING©
	1.60
0.70	6.86

3.

E-1600-20A (optional EWP available)

Dimensions: Overall - 127mm x 127 x 57mm (5.0” x 5.0” x 2.25”), Plastic Electrical Box - 102mm x 102mm x 54mm (4.0” x 4.0” x 2.14”)

Shipping Weight: 1 kg (2.12 lbs.)

Front Panel Material: 14 gauge brushed stainless steel

Connections: Standard E-1600-20A - RJ11, E-1600-20A-EWP - Gel-filled butt connectors

Optional Enhanced Weather Protection (EWP): The optional EWP products feature sealed trim pots, sealed DIP switches, hand sol-

?	Need More Information on EWP?	dered and silicon sealed connections, rubber boots and gaskets, urethane potted circuit boards and gel-
	Call [phone] and select 859.	filled butt connectors.	Mounting with Optional VE-5x5: Surface
Mounting with Plasic Rough-In Box (included): Flush into walls, mounts to side of wall

mount to walls, single gang boxes, double gang boxes, posts, or to a Viking VE-GNP Gooseneck pedestal (see options below).

Caution: When warm air comes in contact with cold surfaces, such as outside walls and conduits, it causes condensation. To prevent condensation from accumulating inside the E-1600-20A always bring conduit into the the unit. If this is not possible, drill a 1/4” diameter hole in the bottom of the black plastic box.

Front View of	4.0"
Plastic Rough-In
Box (included)
Wall Stud
Wire knock out

(2) Standard flat head dry wall (sheet rock) screws (not included)

The black plastic rough-in box (part # 259576) may be purchased separately (Example: Mounting boxes to studs before the walls are finished for flush installation). Go to www.vikingelectronics.com and click on “Spart Parts” to order these rough-in boxes.

2.1”	* Adhere gasket to front panel,
	centering over mounting holes	5.22”

EMERGENCY
PHONE
	HELP
	CALL
INFO	CONNECTED

5.0”	5.14”
Grade 2 Braille
Label
"Help" Push to	2.25”
Call Button

Call Connected Red LED

"Info" Push to Call Button

(4) 6-32 X 3/4” stainless steel, flat head, hexdrive, screws (included)

Condensation Drain Hole

(4) 0.

(4) 0.2 for

(2) 0.2 for

10.50”

3.25”

	3.81”
	Condensation
	Drain Hole
	3/4" Knockout
	Front View of Optional
	-5x5 (not included)	39.5”
	diameter
		41.41”
	slots
	gang box

slots gang box

* Note: Peel off paper liner and adhere gasket to the back of the faceplate, centering it over the four corner mounting holes.

Important: Be careful to position the modular jack inside the chassis as not to damage the components on the circuit board. The E-1600-20A will NOT mount to a standard double gang box

3/4"	3.0”	3.3”
	3.0”
	Rear View of VE-5x5	Side View of VE-GNP
	(not included)	(not included)

? Need More Information on the VE-5x5 or VE-GNP?

Call [phone] and select 424.

E-1600-03A (optional EWP available)

Dimensions: 183mm x 149mm x 39mm (7.22” x 5.86” x 1.55”)

Material: .074” (14 gauge) Brushed stainless steel panel and extra heavy duty button with LED

Shipping Weight: 1.36 kg (3 lbs.)

Connections: Standard E-1600-03A - RJ11, E-1600-03A-EWP - Gel-filled butt connectors

Mounting: Surface mount to walls, posts, single gang boxes or 4” x 4” electrical junction boxes or recess mount in elevator phone boxes. Optional Enhanced Weather Protection (EWP): The optional EWP products feature sealed trim pots, sealed DIP switches, hand sol-

?	Need More Information on EWP?		dered and silicon sealed connections, rubber boots and gaskets, urethane potted circuit boards and gel-
	Call [phone] and select 859.		filled butt connectors.
Note: For greater weather resistance, apply a bead of clear silicon caulking around the top edge and sides of the chassis
		Front View			Condensation		Back View
		5.36
					Drain Hole
		EMERGENCY				1.69		(4) .22 diameter
								mounting holes
		TELEPHONE
					1.55		0.781
	Grade 2					1.70	diameter
					Bottom View	3.40	3.30
	Braille Etching			7.22
		MODEL E-1600- 03
						6.78
Push To Call Button		Push to Call
with Built-In Red
Call Connected LED		CALL						(2) .187 x .50
		RECEIVED						slots for single
		WHEN LIT VIKING©
						0.80	1.70	gang box
							3.40

8-32 x .5” set
screws provided	5.00
4.