Viking aca-1 Service Manual

100

pp

Telecommunication Peripheral Products

Single Port Automated

Technical Practice

ACA-1

Call Attendant

August 25, 1997

Give Your Company a Large

Corporate Image

The ACA-1 Automated Attendant provides
a professional solution for increasing call
handling capacity without adding costly
staff. The ACA-1 answers promptly and
courteously on the first ring and allows
callers to self-direct themselves, with a
Touch Tone phone, to their desired
extension or department. Callers without
Touch Tone phones default to a live
attendant.

The ACA-1 is a single-port Automated Attendant with a user recordable digital voice
announcer. One minute of non-volatile digital memory is available to provide a
greeting and a menu of up to 8 departments or extensions.

http://www.VikingElectronics.com

VIKING©

[e-mail]

Features A

• Professionally greets and processes calls

• Compatible with Centrex, PBX, Hybrid Key and
many electronic key systems with OPX or
single line station capabilities

• Stores up to nine 12 digit speed dial numbers

• Processes approximately four calls per minute

• Record announcements with a standard
handset or a tape player

• Separate announcements for greeting/menu,
selection confirmation and busy extension

• Non-volatile E voice memory

• Blocks 8+ and 9+ dialing

• Touch Tone interruptible announcement

• Default speed dial position for non Touch Tone
phones

2

lications

• Replace costly, excess staff

• Operator back-up during high-traffic hours

• Use as the first level of a multi-level announcer
with additional ACA-1’s or ACA-2B’s

Specifications

Power: 120V AC/13.8 V AC UL listed adapter provided
Shipping Weight: 1.0 Kg (2 lbs 3 oz.)
Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%
non-condensing humidity
Hook Switch Flash: 512 ms ± 50 milliseconds
Busy Detect Cadence: 200 ms - 300 ms or 450 ms - 550 ms
Speed Dial Timing: 140 ms on/off ( ± 20 millisecond)
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Battery Back-up: (1) Lithium 3V battery included
Connections: (1) RJ-11 jack, (1) 3.5mm (1/8”) tape jack, (1)

modular handset jack

Sales...(715) 386 - 8861

Made in the U.S.A.

Installation

g

• To protect the micro-processor and provide maximum efficiency, the installation of a surge protector is recommended.

• The ACA-1 uses non volatile message storage. In the event of a power loss, the messages will be retained
indefinitely. For applications requiring full operation during power failures, use a commercially available un­ interruptible power source (UPS).

A. Behind a PABX or Electronic Key System

Connect the ACA-1 to an analog PABX/KSU or OPX station.

C.O. Lines

Extensions

Analog PABX/KSU or OPX station

B. Behind Centrex Telephone Lines

Connect the ACA-1 to a standard CENTREX line as shown below.

Note: Use ground start lines for fastest call processing.

120V AC

120V AC

Rear view of the ACA-1

9 -14 VAC

10 VA

STATION

Memory

Indicator

Bar

Rear View of the ACA-1

9 -14 VAC

Programmin

VIKING

1 2 3 4

A B C D

VIKING ELECTRONICS, INC., HUDSON, WI 54016

10 VA

AUTOMATED ATTENDANT

©

REC

ON OFF

MODEL ACA-1

STATION

TAPE-IN

START

Centrex Telephone Line

REC/MON

Protocol Switch

Power/Record

Switch

Start Button

(Press and hold to

record or monitor)

Tape Input

Use a standard carbon
handset to record and
monitor announcements.