ViewZ VZ-IP-PVMN SERIES User Manual

VZ-IP-PVMN SERIES

10" IP PUBLIC VIEW MONITOR

IP-PVM N USER MANUAL

Please read this manual thoroughly before use, and keep it handy for future reference.

CONTENTS

Safety Instrucon

1. Mark Indicaon & Substance

2. Warning

3. Cauon

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................................................................................................................................................................................................

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4. Operaonal Temperature & Humidity

5. Dot Defect (dead pixel) of TFT

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6. FCC RF INTERFERENCE STATEMENT

Installaon

1. Package

2. Interface

3. Remote Control Funcon

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3

4

4

5

5

5

6

7

7

8

9

Funcon

1. Monitor Buon Funcon

2. OSD Control and Funcon

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...............................................................................................................................................................

.............................................................................................................................................................

3. Media Card Control and Funcon

Mounng Guide

Specicaon

Trouble Shoong

RMA

..................................................................................................................................................................................................................

Warranty

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10

10

11

20

23

24

26

27

29

2 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

SAFETY INSTRUCTION

Important Safety Instruction

1. Read all warnings.

2. Follow all instrucons to ensure longevity of monitor.

3. Do not place the monitor near water.

4. Clean only with dry cloth.

5. Do not block any venlaon openings. Install in accordance with the manufacturer’s instrucons.

6. Do not install near any heat sources such as radiators, heat registers,stoves, or other heat generang

devices.

7. Do not override the safety purpose of the polarized or grounding-type plug.

8. A polarized plug has two blades with one wider than the other.

9. A grounding type plug has two blades and a third grounding prong.

10. The wide blade and the third prong are provided for your safety.

11. If the provided plug does not t into your outlet, consult with electrician for replacement of the outlet.

12. Protect the power cord from being walked on or pinched parcularly at plugs, convenience receptacles

and the point where it connects to the monitor.

13. Only use aachment/accessories specied by the manufacturer.

14. Use only with the cart, stand, tripod, bracket or table specied by the manufacturer or sold with the

monitor. When a cart is used, use cauon when moving the cart & monitor in combinaon to avoid

injuries.

15. Unplug the monitor during lightning storms or when unused for long periods of me.

16. Refer all servicing to qualied service personnel. Servicing is required when the monitor has been

damaged in any way.

The monitor shall not be exposed to dripping or splashing and objects containing liquids, such as vases

shall not be placed near the monitor.

The monitor should have ample distance (e.g. 10cm) from the wall for sucient venlaon.

3User Manual Visit the ViewZ USA website at https://www.viewzusa.com

SAFETY INSTRUCTION

Important Safety Instruction

Mark Indication and Substance

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK,

DO NOT REMOVE COVER (OR BACK). NO USER
SERVICEABLE PARTS INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL

This symbol is intended to alert the user to the presence of uninsulated & dangerous voltage
within the monitor’s enclosure that may be of sucient magnitude to constute a risk of

electric shock to persons.

This symbol is intended to alert the user to the presence of important operang and
maintenance (servicing) instrucons in the literature accompanying the monitor.

Warning

• Do not use damaged or loose cables and plug.

• Do not pull the plug out by the wire nor touch the plug with wet hands.

• Use only a properly grounded plug and receptacle.

• Do not connect too many extension cords or plugs to one outlet.

• Do not excessively bend the plug and wire.

• Do not disconnect the power cord while it's sll plugged into the monitor.

• Do not place any heavy objects on the power cord. Damage to the cord may cause shock or re.

• Never open the monitor. There are no user-serviceable parts inside and opening will void warranty.

• Removing covers may expose you to dangerous shock hazards or other risks.

• Keep any heang devices away from the power cable and monitor.

• Do not place the monitor near water.

• Do not insert objects of any kind into the monitor's open slots, as they may touch dangerous voltage points.

• Please follow the laws and regulaons of your municipality to dispose the monitor properly.

• Do not use the monitor in high temperature, humid, dusty or oily areas.

• Do not install the monitor where it will be exposed to connual vibraon.

• Keep the plasc packaging out of children’s reach.

• If any damage is detected upon rst opening the box, contact agency from which you bought the monitor directly.

• If your monitor does not operate normally – in parcular, if there is any unusual sound or smell coming from the

monitor – unplug it immediately and contact an authorized dealer or the service center.

4 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

SAFETY INSTRUCTION

Important Safety Instruction

Caution

• If the connector between the plug and the pin is dusty or dirty, clean it properly using a dry cloth.

• Make sure to unplug the power cord before cleaning the monitor.

• Make sure to leave a gap between monitor and wall.

• Do not drop the monitor when moving it.

• Place your monitor in a locaon with low humidity and minimum dust.

• Install the monitor base on a showcase or shelf so that the end of the base does not protrude from the
showcase or shelf.

• Do not place the monitor on an unstable or small surface area.

• Do not install inside a vehicle.

• Disconnect the plug from the outlet during storms or lightning or if it has not been used for a long me.

• Do not try to move the monitor by pulling on the power cord.

• Do not cover the vents on the monitor.

• When moving the monitor, turn o and unplug the power cord. Make sure that all cables, including HDMI

cable and cables connected to other devices, are disconnected before moving it.

• Place the monitor out of children’s reach, as they could damage it by hanging onto it.

Available Temperature & Humidity

• Operang Temperature : 32°F ~ 104°F / 0°C ~ 40°C

• Operang Humidity : 20 ~ 70% RH

Dot Defect (dead pixel) of TFT

ViewZ monitors are manufactured using high-end semiconductor technology with precision rangs of 99.9%
and above. However, it may be the case that certain RGB and white pixels seem darker (or enrely unlit i.e.

black).

Modern producon methods cannot guarantee an absolute fault-free monitor. To this eect, no LED
manufacturer can guarantee a defect free panel. A few isolated pixel or sub-pixel faults are considered
tolerable and dierent policies exist that govern the amount of these tolerable values.

While most pixel faults occur in isolated regions, a cluster of dead pixels or sub-pixels can somemes form for
which a separate ruling applies. A cluster is dened as an area of 5x5 pixels. ViewZ’s policy on pixel failure:

either as an isolated fault or in the form of a cluster is outlined on the website: www.viewzusa.com

5User Manual Visit the ViewZ USA website at https://www.viewzusa.com

FCC RF INTERFERENCE STATEMENT

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protecon against harmful interference in a residenal
installaon.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instrucons, may cause harmful interference to radio communicaons. However, there is no guarantee that
interference will not occur in a parcular installaon.
If this equipment does cause harmful interference to radio or television recepon, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the

following measures.

• Reorient or relocate the receiving antenna.

• Increase the separaon between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio, TV technician for help.

• Only shielded interface cable should be used.

Finally, any changes or modicaons to the equipment by the user not expressly approved by the grantee or
manufacturer could void the users authority to operate such equipment.

► DOC COMPLIANCE NOTICE
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the
radio interference regulaon of Canadian Department of communicaons.

6 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

INSTALLATION

Installation Tools

The following tools may be required depending on your installaon.

Electronic Stud Finder Protecve Eye-wearPencil Level Phillips Screwdriver

Assembly Components - provided

Your ViewZ monitor is shipped with all proper installaon hardware and components. If there are parts missing
and/or damaged, please stop the installaon and contact ViewZ USA at (888)-998-4399.

Public View Monitor (Qty 1) User Manual CD (Qty 1)

Remote Controller (Qty 1)

Mounting Option

Your ViewZ monitor is compable with ViewZ monitor mounts. For more informaon, please contact ViewZ USA at (888)-998-4399.

Wall Mount

• Part # • Part # • Part #

WM05 WM11 AM01

• Flat Wall Mount

• VESA 50 ~ 100

• Tilng -45° ~ +45°

• Swivel 180°

• VESA 75 ~ 100

• Tilng -70° ~70°

• Swivel 180°

• VESA 75 ~ 100

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CONNECT EXTERNAL EQUIPMENTS

Interface Input Ports

The following image is the descripon of interface input ports

q w e

1. SD CARD (MEDIA PLAYER) IN

2. USB (MEDIA PLAYER) IN

3. ETHERNET 10/100 (P.o.E)

8 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

REMOTE FUNCTION

Remote Controller

Remote Controller

1. Power

2. Source - Select Input Source

3. Mute - Turn o the sound

4. Menu - Enter / Exit OSD

5. Exit - Exit OSD with saving current value

6. Le & Right ◄(VOL)►, Up & Down ▲▼

7. Enter - Select current seng value on Input source

8. PIP - Select Picture Mode

9. No Funcon

q
w
r
y
i

e
t
u
o

Media Controller

1. No Funcon

2. Exit - Exit Media Player Menu

3. Le & Right ◄(VOL)►, Up & Down ▲▼

4. Enter - Conrm the selecon

5. Stop & Play - Freeze the media play

6. Stop - Stop the media play

Display image, sound and custom sengs can be adjusted in OSD (On Screen Display) menu by remote controller.
To adjust monitor seng value :

1. Press the 'MENU' buon to enter the OSD menu

2. Press the 'INPUT' buon to select input source

3. Press the ▲ / ▼ buons to select the desired sub-menu. The selected submenu will be highlighted

4. Press the 'ENTER' buon to enter the sub-menu for adjusng items

5. Change the value you wish to adjust by using the ◄ / ► buons

6. Press the 'MENU' buon to conrm / exit for saving adjustment value on sub-menu

7. Without entering OSD MENU, press ◄ / ► buons to adjust the audio volume

8. Press the 'MUTE' buon to on / o audio - audio only works with VGA / AV input

q
e
t

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9User Manual Visit the ViewZ USA website at https://www.viewzusa.com

CONTROL AND FUNCTION

On Monitor, Front Area

q w e r

1. Built-in Camera / Moon Detecon
The monitor will display the built-in camera's video
Built-in camera has the moon detecon funcon

2. IR Sensor
Sensor for the remote controller

3. LED Indicator

Blue color: monitor on

Red color : monitor o

4. Recording Indicator LED
User can choose a blinking LED color - red, blue,

purple and no color.

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CONTROL AND FUNCTION

On Monitor, Button Control

q r t y u o a s

w e

i

1. Power

To turn the monitor power on / o

2. Up & Down ▲ ▼

To switch a menu on OSD

3. Le & Right ◄ (VOL) ►

To change the value on the selected menu

4. Menu

To enter or exit the OSD / Select a menu on OSD

5. Source

To select an input source

6. Camera Reset

7. Power Loss Buzzer Baery

8. Power Loss Buzzer O Switch

To turn o the buzzer of power loss alarm

9. Power Loss Buzzer

10. Door Open Alarm Switch

To make alarm when door open

11. Video Obstrucon Alarm Lighng Sensor

Monitor Button Function

All picture, sound sengs and setup can be adjusted in OSD (On Screen Display) menu.
To adjust the OSD screen:

1. Press the MENU buon to enter the OSD MENU

2. Press the ◄ / ► buons to select the desired main-MENU. The selected main-MENU is highlighted

3. Press the ▲ / ▼ buons to select the desired sub-MENU. The selected sub-MENU is highlighted

4. Change the value you wish to adjust by using the ◄ / ► buons

5. Press the MENU buon to conrm the adjustment on sub-MENU

6. Press the MENU buon to exit the sub-MENU and go back to the main-MENU

7. Press the MENU buon to exit the OSD MENU

11User Manual Visit the ViewZ USA website at https://www.viewzusa.com

CONTROL AND FUNCTION

Select Input Source

Input Source

CAMERA

MEDIA

OK

Press 'SOURCE' buon on monitor or 'INPUT' buon on remote controller

Press ▲ / ▼ buon to change input source and then press
Press ▲ / ▼ buon to change input source and then press

Volume

◄ / ►

buon to select input source on monitor

◄ / ►

buon or Enter to select input source on remote controller

Press◄ / ► buons to adjust volume on monitor
Press◄ / ► buons to adjust volume on remote controller

Detect Source Signal Message

If you connect any input source, monitor will display current input source resoluon and frequency.

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CONTROL AND FUNCTION

Picture

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

FUNCTION VALUE

PICTURE MODE

CONTRAST Adjust the contrast 0 ~ 100

BRIGHTNESS

COLOR

TINT

SHARPNESS

ASPECT RATIO

COLOR TEMP

MOVIE
USER
PICTURE
STANDARD

16 : 9
4 : 3

Adjust the image color setting

Adjust the brightness

Adjust the color

Adjust the color chroma

Adjust the sharpness

Adjust the video format

Adjust the color setting

PICTURE MODE

Reduces contrast and sharpness

Applies user selected values - brightness, contrast, color and hue

Provides enhanced contrast and sharpness
Provides standard contrast and sharpness

ASPECT RATIO

Sets the image size to 16 : 9
Sets the image size to 4 : 3

See table below

0 ~ 100

0 ~ 100

0 ~ 100

0 ~ 100

See table below

See table below

WARM

NORMAL
COOL
USER

Give the white color a reddish tint
Give the white color a neutral tint
Give the white color a blue-ish tint
Give the white color a manual tint

COLOR TEMP.

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CONTROL AND FUNCTION

Sound

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

FUNCTION VALUE

VOLUME

MUTE Mutes the sound OFF / ON

Adjusts the volume 0 ~ 100

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CONTROL AND FUNCTION

System - OSD SETUP

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

FUNCTION VALUE

OSD LANGUAGE

OSD TIME

OSD TRANSPARENT

KEY LOCK

RESTORE DEFAULT

1) When key lock was enabled and remote controlller lost, please push 'MENU' buon (3-5 sec.) to acvate key buons on monitor.

1)

Sets the language of the OSD menu

Sets the OSD display time

Set up the transparent of the OSD

Enable / disable the monitor button

Resets the monitor settings to the factory default

English, Spanish, French

Russian, Portuguese

0 ~ 60 sec

1 ~ 10

OFF / ON

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CONTROL AND FUNCTION

Advance - Alarm / Adjust Recording Indicator Color

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

ALARM

RECORDING INDICATOR

RECORDING TEXT

MOTION DETECTION

AUTO SWITCHING

PREVENT BURN-IN

VIDEO OBSTRUCTION

VIDEO LOSS

DOOR OPEN

FUNCTION

See table below

Sets the color of recording indicator LED

See table on page 17

See table on page 18

See table on page 18

Set the periodic image retention

FUNCTION

Set the alarm of PVM's camera block

Set the alarm of PVM's video signal loss

Set the alarm of PVM's backside door open

VALUE

OFF / RED / BLUE / PURPLE

OFF / ON

VALUE

OFF / ON

OFF / ON

OFF / ON

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CONTROL AND FUNCTION

Advance - Recording Text

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

FUNCTION VALUE

RECORDING TEXT

BLINK

SIZE

SELECT

COLOR

1) PRESET TEXT - TEXT 1 : Recording / TEXT 2 : Recording in Progress / TEXT 3 : Surveillance in Progress

Enables the recording text

Sets the blinking text interval time

Adjusts the size of text

Selects the preset text

Adjusts the color of text

TEXT 1 / TEXT 2 / TEXT 3

RED / GREEN / BLUE / BLACK / WHITE

OFF / ON

OFF / ON / 1 ~ 3 sec

x 1 / x 2 / x 3

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CONTROL AND FUNCTION

Advance - Adjust Motion Detection

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

FUNCTION VALUE

MOTION DETECTION

INPUT

TIME

Enables the MOTION DETECTION function

Selects the input source for Motion Detection

Adjusts the time

/ video which is trigged by motion detection.

If user selects '10', the monitor will keep

showing the swapped image/videos for 10

seconds whether or not motion detected.

If there is no motion detection for 10 seconds,

monitor will display original image/videos.

to display the swapped image

OFF / ON

CAMERA / MEDIA

3 ~ 100 sec

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CONTROL AND FUNCTION

Advance - Adjust Auto Switching

▲/▼ MOVE ◄/► SELECT(ADJUST) MENU RETURN

FUNCTION VALUE

AUTO SWITCHING

TIME

MEDIA

CAMERA

Enables the AUTO SWITCHING function

Adjusts the time which the monitor displays

one input source before

* Only selected two input sources can

be displayed

Sets the MEDIA input source as the switching

display source

Sets the CAMERA input source as the

switching display source

switching to the other

OFF / ON

3 ~ 100 sec

OFF / ON

OFF / ON

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CONTROL AND FUNCTION

Media Card Interface

• Connect USB or SD card

1. Connect USB or SD card devices to USB or SD Card

slot located at the back of the PVM

• Remove USB or SD card

1. Return to the main menu and press exit

2. Remove the USB & SD card from the slot

• Priority of Play

1. SD card content

2. USB content

• Cauon - when media player acvated, the priority of

SD Card USB

playing media type is;

1. Movie

2. Photo

Media Player OSD

PHOTO

• Cauon - The media le should be located in the root
locaon. If the media le is located in the sub folder,
media le will not automacally play

FUNCTION

Displays image files from the SD Card or USB

MUSIC

MOVIE

TEXT

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Plays music files from the SD Card or USB

Plays video files from the SD Card or USB

Plays text files from the SD Card or USB

CONTROL AND FUNCTION

Photo

When you select PHOTO on the entry menu of Media play:

1. Press the ENTER buon and then press ◄ / ► / ▲ / ▼ buons to select a image le to display.

2. Press the ENTER buon to select photo les to play and then press ►║ buon to display the image or slide-show.

*Note: If you have more than one video le, selected video les will display one by one.

3. Press ►║ buon to pause the slide-show and show only one image le in a non “slide-show” mode.

4. Press the EXIT / ■ buon to return to the Media OSD MENU

Music

When you select MUSIC on the entry menu of Media play:

1. Press the ENTER buon and then press ◄ / ► / ▲ / ▼ buons to select a music le to play.

2. Press the ENTER buon to select music les to play and then press ►║ buon to play the music les.

*Note: If you have more than one music le, selected music les will play one by one.

3. Press ►║ buon to pause playing music.

4. Press the EXIT / ■ buon to return to the Media OSD MENU.

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CONTROL AND FUNCTION

Movie

When you select MOVIE on the entry menu of Media play:

1. Press the ENTER buon and then press ◄ / ► / ▲ / ▼ buons to select a video le to play.

2. Press the ENTER buon to select video les to play and then press ►║ buon to play the video les.

*Note: If you have more than one movie le, selected movie les will display one by one.

3. Press ►║ buon to pause the video le.

4. Press the EXIT / ■ buon to return to the Media OSD MENU

Text

When you select TEXT on the entry menu of Media play:

1. Press the ENTER buon and then press ◄ / ► / ▲ / ▼ buons to select a text le to play.

2. Press the ENTER buon to select text les to play and then press ►║ buon to play the text le.

*Note: If you have more than one text le, selected text les will display one by one.

3. Press ►║ buon to pause the text le.

4. Press the EXIT / ■ buon to return to the Media OSD MENU

22 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

MOUNTING GUIDE

Wall Mounting (Optional)

VZ-PVM monitors are suitable for VESA wall mount (not included).

M4 x L8 screws

1. VZ-PVM-I1W4N : VESA WALL MOUNT 75mm x 75mm

Aenon!
VZ-PVM-I1W4N (75x75) : You must use 4 * M4 x L8 screws to assemble this monitor and the wall mount bracket.

WARNING !

If user uses screws longer than

M4 x L8 mm for 75 x 75 - VZ-PVM-I1W4N
it may cause damage to the unit. Please use bolt of correct size and length as instructed.

Mounng Safety !

At least two people are recommended to safely install the mount.

23User Manual Visit the ViewZ USA website at https://www.viewzusa.com

SPECIFICATION

Model No. VZ-PVM-I1W4N

Size & Type 10.1"

Panel Type

Pixel Pitch

Brightness

LCD

Operating Temperature

Contrast Ratio

Viewing Angle

Display Color

Response Time

Resolution

Case Type

Active Display Area

Aspect Ratio

Frequency

Color Temperature

Speaker

Operating Humidity

Weight

10.1'' LED Backlit Monitor

0.1695 (H) x 0.1695 (V) mm

250 cd/m²

700 : 1(Typ.)

R/L : 70°/ 70° U/D : 65°/ 65°

16.7 Million Colors

30 ms

1200 (H) x 800 (V)

Metal

216.96 (H) x 135.60 (V) mm

16 : 10

31-80.0KHz(H) / 56-60Hz(V)

Warm / Normal / Cool / User

2 x 2W

32°F ~ 104°F / 0°C ~ 40°C

5 ~ 90% RH

Net : 4.62 lb / 2.1 kg

Gross : 7.05 lb / 3.2 kg

INTERFACE

Safety & EMC Certification

Electrical

Ratings

Power Consumption

Accessories

P.o.E

24 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

RJ-45 for IP Camera & Power x 1, SD Card In x 1, USB In x 1

CE / FCC / ROHS

37 - 52V 0.5A

≤ 24 W

User’s Manual, Remote controller

SPECIFICATION

Camera Specification

Parameters Descripon

Producon Informaon

Main Chipset

Camera

Lens

External interface

Video

Network

WEB applicaon

Product Name

Encode Chipset

Sensor

Resolution

Video System

Product Name

Digital Zoom

Minimum illumination

Day & Night Mode
Removable Optical Filter
Electronic Shutter Speed

Gain Control

White Balance

Wide Dynamic Range (WDR)

BLC

Highlight Compensation

Lens Type

Focal Length of the Lens

Network Interface

Reset Button

Video Encode

Video Resolution and Frame Rate

Video Bit Rate

Multi-Stream

Image Correction

Stream Type

S/N Ratio

DNR

Integration Protocol

Network Protocol

Streaming Mode

Concurrent Access (# of Users)

User Rights

Language

Browser

2 MP IP module

Hi3516D

SONY IMX290

1920 (W) x 1080(H)

NTSC / PAL

2MP IP module

Support

Color: 0.001Lux@ (F1.2, AGC ON) / B&W: 0.0001Lux@(F1.2, AGC ON)

Support
Support

1 sec to 1/20000 sec

Support

Auto

Support, WDR > 120dB

Support
Support

Fixed Pinhole

3.7mm

RJ45 10 /100 Base-T

Support

H.265 / H.264 / MJPEG

NTSC 60Hz:30fps / PAL 50Hz:25fps

Main stream: 1920*1080 / 1280*720

Sub stream: 1280*720 / D1 / VGA

1Mbps-8Mpbs,support CBR/VBR

Main stream ,sub stream

Corridor Mode, Saturation, Brightness, Contrast, Sharpness

VBR / CBR

≥ 50 dB (AGC OFF)

Auto/Manual support 3D DNR

ONVIF 2.6 (supported)

TCP/IP, UDP, SMTP, HTTPS, FTP, PPPoE,DHCP, RTP/RTSP/RTCP, DNS

DDNS, 802.1x

Unicast

10 users ( Maximum 3ch 1080P )

Two roles: Administrator and common users. The administrator

can assign common users different rights.

English default

Windows IE6,7,8,9,11 / Firefox

25User Manual Visit the ViewZ USA website at https://www.viewzusa.com

TROUBLESHOOTING GUIDE

- Check the following before calling for service.

- If the same problems connue aer checking, contact the reseller you purchased the monitor from.

We recommend that you test with dierent input sources when you have trouble with

At start

No image or

Noise on the screen

the current input source. If symptom persists, follow the instrucons below. Aer
following the instrucons below, please contact us at 1-888-99-VIEWZ.

- Make sure the power cable is correctly plugged into the outlet

- Make sure the power cable is correctly plugged into the monitor

- Make sure the cable is correctly connected between monitor & source

- Check brightness and see if brightness is set to 'Ø'

- Check video source

Incorrect display or

Half display

Flickering and

shadow image

The audio funcon is

not working

LED is ickering

or no image

- Check your video source

- Reset video source : connecon, cable replacement, seng & more

- Check your input source setting for resolution and phase (Hz)

- Check the volume and make sure MUTE is not on

- Check HDMI / Audio port cable connection

- Check the interface cable connecon and make sure it's plugged in correctly

- Check the input source

26 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

TERMS OF WARRANTY / RMA

- The warranty period for this monitor is 3 years. The warranty will be voided for the scenarios listed below.

- You can also download the manual and informaon at VIEWZ web site: VIEWZUSA.COM

When power feed to the monitor exceeds capacity and causes damage

Accident, Abuse, Misuse, Neglect, Fire, Water/liquids, Lightning or any act of nature

Cases of

Damaged by dropping, throwing and hing the monitor

Non-Warranty

Coverage

* Above informaon can be changed without nocaon - please check our website or
contact ViewZ representave for latest RMA service policy.

* When shipping the monitor for RMA, make sure to pack safely to ensure the monitor is

not damaged during shipping.

Failure caused by users attempt to modify the product

Failure by limited life of parts such as LED Lamps and any other consumables

Damaged by using third party power cable, unstable power input and electric shock

27User Manual Visit the ViewZ USA website at https://www.viewzusa.com

NOTE

28 User ManualVisit the ViewZ USA website at https://www.viewzusa.com

WARRANTY

ViewZ USA

LIMITED 3 YEAR WARRANTY

What and Who is Covered by this Limited Warranty and for How Long

ViewZ USA warrants this product to be free from defects in material and workmanship for 3 years to the original owner of this
product. The limited warranty is valid only for the original purchaser of the product.

What ViewZ USA Will Do

At the sole discreon of ViewZ USA, ViewZ USA will repair or replace any product or product part that is defecve. If ViewZ USA
chooses to replace a defecve product or part, a replacement product or part will be shipped to you at no charge, but you must pay
any labor costs.

What is Not Covered; Limitaons

ViewZ USA disclaims any liability for damage to mounts, adapters, displays, projectors, other property, or personal injury resulng, in
whole or in part, from improper installaon, modicaon, use or misuse of its products.

ViewZ USA disclaims all other warranes, express or implied, including warranes of merchantability and tness for a parcular
purpose. ViewZ USA is not responsible for incidental or consequenal damages, including but not limited to, inability to use its
products or labor costs for removing and replacing defecve products or parts. Some states do not allow the exclusion or limitaon
of incidental or consequenal damage, so the above limitaon or exclusion many not apply to you.

What Customers Must Do for Limited Warranty Service

If you discover a problem that you think may be covered by the warranty you MUST REPORT it in wring to the address below within
thirty (30) days. Proof of purchase (an original sales receipt) from the original consumer purchaser must accompany all warranty
claims. Warranty claims must also include a descripon of the problem, the purchaser’s name, address, and telephone number.
General inquiries can be addressed to ViewZ USA Customer Service at 1-888-998-4399. Warranty claims will not be accepted over the
phone or by fax.

ViewZ USA

An: Warranty Claim

177 W. Orangethorpe Ave.

Placena, CA 92870

How State Law Applies

This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.

Disclaimer

ViewZ USA intends to make this manual accurate and complete. However, ViewZ USA makes no claim that the informaon contained
herein covers all details, condions or variaons, nor does it provide for every possible conngency in connecon with the
installaon or use of this monitor. The informaon contained in this document is subject to change without noce or obligaon of
any kind. ViewZ USA makes no representaon of warranty, expressed or implied, regarding the informaon contained herein. ViewZ
USA assumes no responsibility for accuracy, completeness or suciency of the informaon contained in this document.

Contact Us

NORTH AMERICA

177 W. Orangethorpe Ave.

Placena, CA 92870

USA and Canada

Phone: [phone]
Fax: [phone]
Other Locaons

© ViewZ USA

Phone: [phone]
Fax: [phone]

29User Manual Visit the ViewZ USA website at https://www.viewzusa.com