Viewsonic VE710S-B2 Service Bulletin 012
ViewSonic® Corporation
381 Brea Canyon Road • Walnut, CA 91789 • Tel: (909) 444-8727 • Fax: (909) 444-8654
Service Bulletin
SB # VE710-2_Series_SB_012
To : Authorized Service Providers |
Issue Date: April 27, 2005 |
ECO # : 5290-2, 5292-2, 5313-2 |
Model # : VE710b-2, VE710s-2 |
Cut-in S/N: |
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(VS10047) |
S/N Range: |
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Target Date: See comment section. |
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Subject/Symptom: Service notification for firmware update for (1) resolve issues with units with CMO or CPT panels and
(2) alternative power supply board and part for service use.
Prepared By : |
Tommy Jue |
Approved By : |
Eileen Nguyen |
Purpose: Service notification for firmware update for (1) resolve issues with units with CMO or CPT panels and (2) alternative power supply board and part for service use.
Background:
(1)Firmware update for those units utilizing the CPT LCD panel will change from firmware version VP07 to VP08. Compatibility issue with ATI9800 video card found where response time takes over 3 seconds when the monitor is shut off and turned on again. The windows pattern becomes white so the power on sequence will be modified to correct this issue.
(2)Firmware update for those units utilizing the CMP LCD panel will change from firmware version VP03 to VP04. Compatibility issue with ATI9800 video card found
(a)That the video will blank out intermittently,
(b)The mode 1024x768 @75Hz with PC will incorrectly display 1280x768 @75Hz,
(c)To fix the problem whereby unit still shows color after RGB all have been minimized.
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Service Bulletin Application: |
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ASP Distribution: |
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Recall. |
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- USA ASP |
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Service Inventory, Repairs In-Process & No Problem Found (NPF). |
- Canada ASP |
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Repairs In-Process & NPF. |
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- Latin America ASP |
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Repairs In-Process. |
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- 3rd Party ASP |
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Technician judgement for unit under service (symptomatic). |
- Supplier Service ASP |
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- Limited ASP |
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- ViewSonic Internal |
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- Complete ASP Listing |
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Change(s)/Countermeasure(s): |
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Part Location |
Part Description |
Part Number |
Repair Action |
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Comment |
Failure |
Repair |
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Code |
Code |
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I04 |
Flash ROM with firmware |
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Firmware update for |
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E-IC-0450-0041 |
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CPT panel, cut-in |
G0A |
D5 |
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version VP08 |
Specify firmware |
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March 29, 2005 |
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version when ordering |
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Flash ROM with firmware |
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Firmware update for |
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I04 |
E-IC-0450-0041 |
this part. |
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CMO panel, cut-in |
G0A |
D5 |
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version VP04 |
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March 29, 2005 |
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BC31 |
Power supply board |
B-00002469 |
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Alternative part, cut- |
G0A |
D5 |
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I08 |
IC LD75521N Dip-8 Lead |
B-00002343 |
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in April 8, 2005 |
G0A |
D5 |
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Trend |
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*Note: Repair action(s) that consist of the countermeasures contained in this or any other service bulletin(s), shall use D5 as the repair code. All other repair action(s) outside of the service bulletin(s) shall use the appropriate repair codes contained in the Repair and Defect Codes Handbook (i.e. C7).
Please contact the Quality Assurance Department at (909) 444-8727 for further information.
4.19: Form, Service Bulletin |
10/30/2002 |
SERV-BULL-V1 |
Page 1 of 1 |
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