Viewsonic VE710B-1, VE710S-1 Service Bulletin 011

ViewSonic® Corporation

9F, No.192, Lien Chen Rd, Chung Ho, Taipei, Taiwan• Tel: [phone] • Fax: [phone]

Service Bulletin

To : Authorized Service Providers Issue Date: Aug. 18 2005 ECO # : 5565-1
Model # : VE710s-1W; VE710b-1W

(VLCDS27998-2W,

VLCDS27998-1W)

Subject/Symptom: Service notification for BIOS update to 1.60
Prepared By :

Purpose: Service notification for BIOS update from 1.40 to 1.60 to solve white screen phenomenon as below

appears when change timing after burning in.

There is no change of part number of main board. Refer to attached explanations for Identification of BIOS
version.

Service Bulletin Application: ASP Distribution:

Recall. - USA ASP
Service Inventory, Repairs In-Process & No Problem Found (NPF). - Canada ASP
Repairs In-Process & NPF. - Latin America ASP
Repairs In-Process. - 3rd Party ASP
Technician judgment for unit under service (symptomatic). - Supplier Service ASP

Change(s)/Countermeasure(s):

Part Location Part Description Part Number Repair Action Comment Failure

BIOS M-00003608

BIOS M-00003610

*Note: Repair action(s) that consist of the countermeasures contained in this or any other service bulletin(s), shall use D5 as the repair code. All other repair
action(s) outside of the service bulletin(s) shall use the appropriate repair codes contained in the Repair and Defect Codes Handbook (i.e. C7).

Daniel Lee

Cut-in S/N:
S/N Range:
Target Date: Aug. 10 2005

Approved By :

SB # VE710-1_Series_SB_011

Ivan Chan

- Limited ASP

- ViewSonic Internal

- Complete ASP Listing

Version 1.60

Checksum: 8.14E

For VE710s-1

Version 1.60

Checksum: 8.14F

For VE710b-1

Repair

Code

G0A D5

G0A D5

Code

Please contact the Quality Assurance Department at (886) 2-2246-3456 for further information.

4.19: Form, Service Bulletin Release Date: 06-07-05
VSC_FORM_1031, Rev. 1a Page

1 of 4

ViewSonic® Corporation

9F, No.192, Lien Chen Rd, Chung Ho, Taipei, Taiwan• Tel: [phone] • Fax: [phone]

Service Bulletin

SB # VE710-1_Series_SB_011

Please contact the Quality Assurance Department at (886) 2-2246-3456 for further information.

4.19: Form, Service Bulletin Release Date: 06-07-05
VSC_FORM_1031, Rev. 1a Page

2 of 4