ViewSonic Q9B User Manual

Q9

LCD Display

Model No. : VS11455

Contents

TCO Information.......................................................................................... i

Compliance Information.............................................................................. 1

Important Safety Instructions...................................................................... 2

Declaration of RoHS Compliance............................................................... 3

Copyright Information ................................................................................. 4

Product Registration................................................................................... 4

Getting Started

Package Contents ...................................................................................... 5

Precautions ................................................................................................ 5

Quick Installation ........................................................................................ 6

Wall Mounting (Optional)............................................................................ 7

Using the LCD Display

Setting the Timing Mode............................................................................. 8

OSD and Power Lock Settings ................................................................... 8

Adjusting the Screen Image ....................................................................... 9

Main Menu Controls ................................................................................. 11

Other Information

Specifications ........................................................................................... 14

Troubleshooting........................................................................................ 13

Customer Support .................................................................................... 14

Cleaning the LCD Display ........................................................................ 15

Limited Warranty ...................................................................................... 16

ViewSonic Q9

TCO Information

Congratulations!

You have just purchased a TCO’99 approved and labelled product!
Your choice has provided you with a product developed for
professional use. Your purchase has also contributed to reducing the
burden on the environment and also to the further development of
environmentally adapted electronics products.

Why do we have environmentally labelled computers?

In many countries, environmental labelling has become an established method for encouraging
the adaptation of goods and services to the environment. With the growing manufacture and
usage of electronic equipment throughout the world, there is a recognized concern for the
materials and substances used by electronic products with regards to their eventual recycling
and disposal. By proper selection of these materials and substances, the impact on the
environment can be minimized.

There are also other characteristics of a computer, such as energy consumption levels, that are
important from the viewpoints of both the work (internal) and natural (external) environments.
Electronic equipment in offices is often left running continuously, resulting in unnecessary
consumption of large amounts of energy and additional power generation. From the standpoint
of carbon dioxide emissions alone, it is vital to save energy.

What does labelling involve?

The product meets the requirements for the TCO’99 scheme which provides for international
and environmental labelling of personal computers and/or displays. The labelling scheme was
developed as a joint effort by the TCO (The Swedish Confederation of Professional
Employees), Svenska Naturskyddsforeningen (The Swedish Society for Nature Conservation)
and Statens Energimyndighet (The Swedish National Energy Administration).

Approval requirements cover a wide range of issues: ecology, ergonomics, emission of
electrical and magnetical fields, energy consumption and electrical safety.

Ecological criteria impose restrictions on the presence and use of heavy metals, brominated
and chlorinated flame retardants, and other substances. The product must be prepared for
recycling and the manufacturing site(s) shall be certified according to ISO14001 or EMAS
registered.

Energy requirements include a demand that the system unit and/or display, after a certain
period of inactivity, shall reduce its power consumption to a lower level in one or more stages.
The length of time to reactivate the system unit shall be reasonable for the user.

Labelled products must meet strict environmental demands, for example, in respect of the
reduction of electrical and magnetical fields as well as work load and visual ergonomics.

ViewSonic Q9 i

Below you will find a brief summary of the ecological requirements met by this product. The
complete ecological criteria document can be found at TCO Development’s website
http://www.tcodevelopment.com or may be ordered from:

TCO Development

SE-114 94 STOCKHOLM, Sweden
Fax: [phone]
E-mail: [e-mail]
Information regarding TCO’99 approved and labelled products may also be obtained at
http://www.tcodevelopment.com

Ecological requirements

Flame retardants

Flame retardants may be present in printed wiring board laminates, cables, and housings. Their
purpose is to prevent or, at least, delay the spread of fire. Up to 30% of the weight of the plastic
in a computer casing can consist of flame retardant substances. Many flame retardants contain
bromine or chlorine, and these flame retardants are chemically related to PCBs
(polychlorinated biphenyls). Flame retardants containing bromine or chlorine and the PCBs
are suspected of giving rise to health effects, including reproductive damage in fisheating birds
and mammals, due to the bio-accumulative* processes when these are not disposed of in
accordance with the strict standards for disposal.

TCO’99 requires that plastic components weighing more than 25 grams shall not contain flame
retardants with organically bound bromine or chlorine. Flame retardants are allowed in the
printed wiring board laminates due to the lack of commercially available alternatives, except
for two types of brominated flame retardants (PBB and PBDE), which are not allowed in the
product at all.

Cadmium**

Cadmium is present in rechargeable batteries and in the colour-generating layers of certain
computer displays.
TCO’99 requires that the product including batteries shall not contain any cadmium.

Mercury**

Mercury is sometimes found in batteries, relays and switches. TCO’99 requires that the
product including batteries shall not contain any mercury. There is, however, one exception.
Mercury is, for the time being, permitted in the back light system of flat panel monitors as
there is currently no commercially available alternative. TCO aims to remove this exception
when a mercury free alternative is available.

Lead**

Lead can be found in picture tubes, display screens, solders and capacitors. TCO’99 requires
that the product including batteries shall not contain any lead.

Hexavalent chromium**

Hexavalent chromium is sometimes used as surface treatment. TCO’99 requires that the
product shall not contain any hexavalent chromium.

* Bio-accumulative is defined as substances which accumulate in living organisms.
**Lead, Cadmium and Mercury are heavy metals which are bio-accumulative.

ViewSonic Q9 ii

Compliance Information

For U.S.A.

This device complies with part 15 of FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the equipment.

For Canada

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

CE Conformity for European Countries

The device complies with the requirements of the EEC directive 89/336/EEC as
amended by 92/31/EEC and 93/68/EEC Art.5 with regard to "Electromagnetic
compatibility", and 73/23/EEC as amended by 93/68/EEC Art.13 with regard to
"Safety."

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE).

The mark indicates the requirement NOT to dispose the equipment as unsorted

municipal waste, but use the return and collection systems according to local law.

ViewSonic Q9 1

Important Safety Instructions

1. Read these instructions completely before using the equipment.

2. Keep these instructions in a safe place.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock,

do not expose this apparatus to rain or moisture.

6. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the Display” in
this guide for further instructions.

7. Do not block any ventilation openings. Install the equipment in accordance with the
manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
devices (including amplifiers) that produce heat.

9. Do not attempt to circumvent the safety provisions of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade and the third prong are
provided for your safety. If the plug does not fit into your outlet, consult an electrician for
replacement of the outlet.

10. Protect the power cord from being tread upon or pinched, particularly at the plug, and the
point where if emerges from the equipment. Be sure that the power outlet is located near
the equipment so that it is easily accessible.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the equipment. When a cart is used, use caution
when moving the cart/equipment combination to avoid injury from tipping
over.

13. Unplug this equipment when it will be unused for long periods of time.

14. Refer all servicing to qualified service personnel. Service is required when the unit has

been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid
is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if
the unit does not operate normally or has been dropped.

ViewSonic Q9 2

Declaration of RoHS Compliance

This product has been designed and manufactured in compliance with Directive 2002/95/EC of
the European Parliament and the Council on restriction of the use of certain hazardous
substances in electrical and electronic equipment (RoHS Directive) and is deemed to comply
with the maximum concentration values issued by the European Technical Adaptation
Committee (TAC) as shown below:

Substance Proposed Maximum Concentration Actual Concentration

Lead (Pb) 0.1% < 0.1%

Mercury (Hg) 0.1% < 0.1%

Cadmium (Cd) 0.01% < 0.01%

Hexavalent Chromium (Cr

Polybrominated biphenyls (PBB) 0.1% < 0.1%

Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%

6+

)

0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex of the RoHS
Directives as noted below:

Examples of exempted components are:

1. Mercury in compact fluorescent lamps not exceeding 5 mg per lamp and in other lamps not

specifically mentioned in the Annex of RoHS Directive.

2. Lead in glass of cathode ray tubes, electronic components, fluorescent tubes, and electronic

ceramic parts (e.g. piezoelectronic devices).

3. Lead in high temperature type solders (i.e. lead-based alloys containing 85% by weight or

more lead).

4. Lead as an allotting element in steel containing up to 0.35% lead by weight, aluminium

containing up to 0.4% lead by weight and as a cooper alloy containing up to 4% lead by
weight.

ViewSonic Q9 3

Copyright Information

Copyright © ViewSonic® Corporation, 2007. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Computer, Inc.
Microsoft, Windows, Windows NT, and the Windows logo are registered trademarks of

Microsoft Corporation in the United States and other countries.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.
VESA is a registered trademark of the Video Electronics Standards Association. DPMS and

DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meets

the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages resulting from

furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves the right

to change product specifications without notice. Information in this document may change
without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any
purpose without prior written permission from ViewSonic Corporation.

Product Registration

To meet your future needs, and to receive any additional product information as it becomes
available, please register your product on the Internet at: www.viewsonic.com. The ViewSonic
Wizard CD-ROM also provides an opportunity for you to print the registration form, which
you may mail or fax to ViewSonic.

For Your Records

Product Name:

Model Number:

Document Number:

Serial Number:

Purchase Date:

Product disposal at end of product life

The lamp in this product contains mercury. Please dispose of in accordance with local, state or
federal laws.
ViewSonic is concerned about the preservation of our environment. Please dispose of this
product properly at the end of its useful life. For the recycling information, please refer to our
website:

1. USA: www.viewsonic.com/pdf/RecyclePlus.pdf

2. Europe: www.viewsoniceurope.com

3. Taiwan: recycle.epa.gov.tw

Q9

ViewSonic 19” LCD Display

VS11455

Q9-3_UG_ENG Rev. 1C 03-23-07

___________________________

___________________________

ViewSonic Q9 4

Getting Started

Congratulations on your purchase of a ViewSonic® LCD display.

Important! Save the original box and all packing material for future shipping needs.

NOTE: The word “Windows” in this user guide refers to the following Microsoft operating
systems: Windows ‘95, Windows NT, Windows ‘98, Windows 2000, Windows Me
(Millennium), and Windows XP.

Package Contents

Your LCD display package includes:

•LCD display

• Power cord

• Wizard CD-ROM

• Quick Start Guide

NOTE: The CD includes the User Guide PDF files and INF/ICM display optimization files.
The INF file ensures compatibility with Windows operating systems, and the ICM file (Image
Color Matching) ensures accurate on-screen colors. ViewSonic recommends that you install
both the INF and ICM files.

Precautions

• Sit at least 18” from the LCD display.

• Avoid touching the screen. Skin oils are
difficult to remove.

• Never remove the rear cover. This LCD
display contains high-voltage parts. You
may be seriously injured if you touch
them.

• Avoid exposing the LCD display to direct
sunlight or another heat source. Orient the
LCD display away from direct sunlight to
reduce glare.

• Always handle the LCD display with care
when moving it.

• Place the LCD display in a well ventilated
area. Do not place anything on the LCD
display that prevents heat dissipation.

• Ensure the area around the LCD display is
clean and free of moisture.

• Do not place heavy objects on the LCD
display, video cable, or power cord.

• If smoke, an abnormal noise, or a strange
odor is present, immediately switch the
LCD display off and call your dealer or
ViewSonic. It is dangerous to continue
using the LCD display.

• Do not rub or apply pressure to the LCD
panel, as it may permanently damage the
screen.

ViewSonic Q9 5

Quick Installation

1. Connect power cord (and AC/DC
adapter if required)

2. Connect video cable

• Make sure both the LCD display and
computer are turned OFF

• Remove rear panel covers if necessary

• Connect the video cable from the LCD
display to the computer

Macintosh users: Models older than G3
require a Macintosh adapter. Attach the
adapter to the computer and plug the video

cable into the adapter.

To order a ViewSonic® Macintosh adapter,
contact ViewSonic Customer Support.

3. Turn ON LCD display and computer

Turn ON the LCD display, then turn ON
the computer. This sequence (LCD display
before computer) is important.

NOTE: Windows users may receive a
message asking them to install the INF
file. This is on the CD.

4. Insert the ViewSonic Wizard CD into
the computer’s CD drive.

Follow the on-screen instructions. If your
computer does not have a CD-ROM drive,
please refer to Customer Support page.

• Wait for the CD-ROM to auto-start.

NOTE: If the CD-ROM does not auto­start: double-click on the CD-ROM icon in
the Windows Explorer, then double-click
on viewsonic.exe.

• Follow the on-screen instructions.

5. Windows users: Set the timing mode
(resolution and refresh rate)

Example: 1280 x 1024 @ 60 Hz.

For instructions on changing the resolution
and refresh rate, see the graphics card’s
user guide.

Installation is complete. Enjoy your new
ViewSonic LCD display.

To be best prepared for any future
customer service needs: print this user
guide and write the serial number in “For
Your Records” on page 4. (See back of
LCD display.)

You can register your product online at the
ViewSonic website for your region. See
the Customer Support table in this guide.

The ViewSonic Wizard CD-ROM also
provides an opportunity for you to print
the registration form which you may mail
or fax to ViewSonic.

Audio Cable

AC IN

Power Code

AC Outlet

(Wall Socket)

Computer Power Cord

SIGNAL

ViewSonic Q9 6

Wall Mounting (Optional)

To obtain a wall-mounting kit, contact ViewSonic® or your local dealer. Refer to the
instructions that come with the base mounting kit. To convert your LCD display from a desk­mounted to a wall-mounted display, do the following:

Four VESA screw holes

1. Verify that the Power button is turned Off, then
disconnect the power cord.

2. Lay the LCD display face down on a towel or
blanket.

3. Remove the Plastic Covers from the back of the
LCD display.

4. Remove the four screws attaching the base.

5. Remove the Rubber Plugs from inside the four

VESA screw holes.

6. Attach the mounting bracket from the VESA
compatible wall mounting kit (100 mm x 100 mm
distance).

7. Attach the LCD display to the wall, following the
instructions in the wall-mounting kit.

ViewSonic Q9 7

Using the LCD Display

Setting the Timing Mode

Setting the timing mode is important for maximizing the quality of the screen image and
minimizing eye strain. The timing mode consists of the resolution (example 1280 x 1024) and
refresh rate (or vertical frequency; example 60 Hz). After setting the timing mode, use the
OSD (On-screen Display) controls to adjust the screen image.

For the best picture quality set your LCD display timing mode to:

VESA 1280 x 1024 @ 60Hz.

To set the Timing Mode:

1. Set the resolution: Right-click on the Windows desktop > Properties > Settings > set the
resolution.

2. Set the refresh rate: See your graphic card's user guide for instructions.

WARNING: Do not set the graphics card in your computer to exceed the maximum refresh

rate of 85Hz; doing so may result in permanent damage to your LCD display.

OSD and Power Lock Settings

• OSD Lock: Press and hold [1] and the up arrow S for 10 seconds. If any buttons are

pressed the message OSD Locked will display for 5 seconds.

• OSD Unlock: Press and hold [1] and the up arrow S again for 10 seconds.

• Power Button Lock: Press and hold [1] and the down arrow T for 10 seconds. If the

power button is pressed the message Power Button Locked will display for 5 seconds. With
or without this setting, after a power failure, your LCD display’s power will automatically
turn ON when power is restored.

• Power Button Unlock: Press and hold [1] and the down arrow T again for 10 seconds.

ViewSonic Q9 8

Adjusting the Screen Image

Use the buttons on the front control panel to display and adjust the OSD controls which display
on the screen. The OSD controls are explained at the top of the next page and are defined in
“Main Menu Controls” on page 11.

Main Menu

with OSD controls

Front Control Panel

shown below in detail

Displays the Main

Menu or exits the

control screen and

saves adjustments.

Scrolls through menu options and adjusts the
displayed control.

Also a shortcut to display the Contrast adjustment
control screen.

Displays the control screen for the
highlighted control.

Also toggles between two controls on
some screens.

Also a shortcut to Auto Image Adjust.

Power light
Green = ON
Orange = Power Saving

Standby Power
On/Off

ViewSonic Q9 9

Do the following to adjust the display setting:

1. To display the Main Menu, press button [1].

NOTE: All OSD menus and adjustment screens disappear automatically after about 30

seconds. This is adjustable through the OSD timeout setting in the setup menu.

2. To select a control to adjust, pressSorTto scroll up or down in the Main Menu.

3. After the desired control is selected, press button [2]. A control screen like the one shown

below appears.

The line at the bottom of the screen
shows the current functions of buttons 1
and 2: Exit or select the Brightness
control.

4. To adjust the setting, press the upSor downTbuttons.

5. To save the adjustments and exit the menu, press button [1] twice.

The following tips may help you optimize your display:

• Adjust the computer's graphics card so that it outputs a 1280 x 1024 @ 60Hz video signal to
the LCD display. (Look for instructions on “changing the refresh rate” in the graphics card's
user guide.)

• If necessary, make small adjustments using H. POSITION and V. POSITION until the
screen image is completely visible. (The black border around the edge of the screen should
barely touch the illuminated “active area” of the LCD display.)

ViewSonic Q9 10

Main Menu Controls

Adjust the menu items shown below by using the upSand downTbuttons.

Control Explanation

Auto Image Adjust automatically sizes, centers, and fine tunes the video signal
to eliminate waviness and distortion. Press the [2] button to obtain a sharper
image.

NOTE: Auto Image Adjust works with most common video cards. If this
function does not work on your LCD display, then lower the video refresh rate
to 60 Hz and set the resolution to its pre-set value.

Contrast adjusts the difference between the image background (black level)
and the foreground (white level).

Brightness adjusts background black level of the screen image.

Color Adjust provides several color adjustment modes, including preset color

temperatures and a User Color mode which allows independent adjustment of
red (R), green (G), and blue (B). The factory setting for this product is 6500K
(6500 Kelvin).

sRGB-This is quickly becoming the industry standard for color management,
with support being included in many of the latest applications. Enabling this
setting allows the LCD display to more accurately display colors the way they
were originally intended. Enabling the sRGB setting will cause the Contrast and
Brightness adjustments to be disabled.

9300K-Adds blue to the screen image for cooler white (used in most office
settings with fluorescent lighting).

6500K-Adds red to the screen image for warmer white and richer red.

5400K-Adds green to the screen image for a darker color.

ViewSonic Q9 11

Control Explanation

User Color Individual adjustments for red (R), green (G), and blue (B).

1. To select color (R, G or B) press button [2].

2. To adjust selected color, pressSorT.

Important: If you select RECALL from the Main Menu when the product is set

to a Preset Timing Mode, colors return to the 6500K factory preset.

Information displays the timing mode (video signal input) coming from the
graphics card in the computer, the LCD model number, the serial number, and
the ViewSonic® website URL. See your graphics card’s user guide for
instructions on changing the resolution and refresh rate (vertical frequency).

NOTE: VESA 1280 x 1024 @ 60Hz (recommended) means that the resolution
is 1280 x 1024 and the refresh rate is 60 Hertz.

Manual Image Adjust displays the Manual Image Adjust menu.

The Manual Image Adjust controls are explained below:

H. Size (Horizontal Size) adjusts the width of the screen image.

H./V. Position (Horizontal/Vertical Position) moves the screen image left or

right and up or down.

Fine Tune sharpens the focus by aligning the text and/or graphics with pixel
boundaries.

Sharpness adjusts the clarity and focus of the screen image.

ViewSonic Q9 12

Control Explanation

Setup Menu displays the menu shown below:

The Setup Menu controls are explained below:

Language Select allows the user to choose the language used in the menus and
control screens.

Resolution Notice advises the optimal resolution to use.

OSD Position allows the user to move the OSD menus and control screens.

OSD Timeout sets the length of time the OSD screen is displayed. For example,

with a “15 second” setting, if a control is not pushed within 15 seconds, the
display screen disappears.

Memory Recall returns the adjustments back to factory settings if the display is
operating in a factory Preset Timing Mode listed in the Specifications of this
manual.

Exception: This control does not affect changes made with the User Color
control, Language or Power Lock setting.

Audio Adjust

Vol ume increases the volume, decreases the volume, and mutes the audio.

Mute temporarily silences audio output.

ViewSonic Q9 13

Other Information

Specifications

LCD Type

Color Filter

Glass Surface

Input Signal Video

Sync

Compatibility PC

Macintosh

Resolution Recommended

and supported

Power Voltage 100-240 VAC, 50/60 Hz (auto switch)

Display area Full Scan 376.3 mm (H) x 301.1 mm (V)

1

19” (full 19" viewable diagonal area),

TFT (Thin Film Transistor), Active Matrix SXGA LCD,

0.294 mm pixel pitch

RGB vertical stripe

Anti-Glare

RGB analog (0.7/1.0 Vp-p, 75 ohms)

Separate Sync

f

:30-82 kHz, fv:50-75 Hz

h

Up to 1280 x 1024 Non-interlaced

Power Macintosh up to 1280 x 1024

1280 x 1024 @ 60, 75 Hz

1024 x 768 @ 60, 70, 75 Hz

832 x 624 @ 75 Hz

800 x 600 @ 56, 60, 72, 75 Hz

640 x 480 @ 60, 67, 75 Hz

720 x 400 @ 70 Hz

14.8" (H) x 11.9" (V)

Operating

conditions

Storage

conditions

Dimensions Physical 407 mm (W) x 414 mm (H) x 200 mm (D)

Weight Net 12.2 lb (5.55 kg)

Regulations CB, BSMI, CCC, PSB, C-Tick, CE, GS, ICES,

Power saving

modes

Preset Timing Mode (pre-adjusted to VESA

Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so may result in

permanent damage to the LCD display.

1

Macintosh computers older than G3 require a ViewSonic® Macintosh adapter. To order an adapter, contact

ViewSonic.

Temperature

Humidity

Altitude

Temperature

Humidity

Altitude

On

Off

32° F to + 104° F (0° C to + 40° C)

10% to 90% (non-condensing)

To 10,000 feet

-4° F to + 140° F (-20° C to + 60° C)

10% to 90% (non-condensing)

To 40,000 feet

16" (W) x 16.3" (H) x 7.9" (D)

Ergo, Gost-R/Hygienic, SASO, TCO'99,

UL/cUL, FCC-B, ICES-B, NOM, TUV-S, E

Normal (green LED)

<1W (orange LED)

®

1280 x 1024 @ 60 Hz)

NERGY STAR

®

ViewSonic Q9 14

Troubleshooting

No power

• Make sure power button (or switch) is ON.

• Make sure A/C power cord is securely connected to the LCD display.

• Plug another electrical device (like a radio) into the power outlet to verify that the outlet is
supplying proper voltage.

Power is ON but no screen image

• Make sure the video cable supplied with the LCD display is tightly secured to the video
output port on the back of the computer. If the other end of the video cable is not attached
permanently to the LCD display, tightly secure it to the LCD display.

• Adjust brightness and contrast.

• If you are using an Macintosh older than G3, you need a Macintosh adapter.

Wrong or abnormal colors

• If any colors (red, green, or blue) are missing, check the video cable to make sure it is
securely connected. Loose or broken pins in the cable connector could cause an improper
connection.

• Connect the LCD display to another computer.

• If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.

Control buttons do not work

• Press only one button at a time.

ViewSonic Q9 15

Customer Support

For technical support or product service, see the table below or contact your reseller.

NOTE: You will need the product serial number.

Country/Region Website

United States www.viewsonic.com

Canada www.viewsonic.com

Latin America
(Mexico/Chile)

United Kingdom www.viewsoniceurope.com/uk

Europe, Middle East,
Baltic countries, and
North Africa

Australia/New Zealand www.viewsonic.com.au

Singapore/Malaysia/
Thailand

South Africa and
other countries

India www.in.viewsonic.com T= 1800 11 9999 [e-mail]

Hong Kong www.hk.viewsonic.com T= 852 3102 2900 [e-mail]

Macau www.hk.viewsonic.com T= 853 700 303 [e-mail]

Korea www.kr.viewsonic.com T= 080 333 2131 [e-mail]

www.viewsonic.com

www.viewsoniceurope.com Contact your reseller

www.ap.viewsonic.com T= 65 64616044 [e-mail]

www.ap.viewsonic.com

T = Telephone
F = FAX

T= 800 688 6688
F= 909 468 1202

T= 866 463 4775
F= 909 468 5814

T= 866 323 8056
F= 909 444 5655

www.viewsoniceurope.com/
uk/Support/Calldesk.htm

AUS= 1800 880 818
NZ= 0800 008 822

T= 886 2 2246 3456
F= 886 2 2249 1751

Email

[e-mail]

[e-mail]

[e-mail]

[e-mail]

[e-mail]

ViewSonic Q9 16

Cleaning the LCD Display

• MAKE SURE THE LCD DISPLAY IS TURNED OFF.

• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR CASE.

To clean the screen:

1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.

2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol based glass

cleaner onto a clean, soft, lint-free cloth, and wipe the screen.

To clean the case:

1. Use a soft, dry cloth.

2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol based, mild

non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

• ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the
LCD display screen or case. Some chemical cleaners have been reported to damage the
screen and/or case of the LCD display.

• ViewSonic will not be liable for damage resulting from use of any ammonia or alcohol­based cleaners.

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Limited Warranty

VIEWSONIC® LCD DISPLAY

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components.

How long the warranty is effective:

ViewSonic LCD displays are warranted for 1 year for all parts including the light source and 1 year for all labor
from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, or failure to follow instructions supplied with the product.
b. Repair or attempted repair by anyone not authorized by ViewSonic.
c. Any damage of the product due to shipment.
d. Removal or installation of the product.
e. Causes external to the product, such as electrical power fluctuations or failure.
f. Use of supplies or parts not meeting ViewSonic’s specifications.
g. Normal wear and tear.
h. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is
displayed on the product for an extended period of time.

4. Removal, installation, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to

Customer Support page). You will need to provide your product's serial number.

2. To obtain warranted service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)

your address, (d) a description of the problem, and (e) the serial number of the product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or

ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable
for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of

use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with
business relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact
ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject to
the terms and conditions of the Maintenance Guarantee Card.

4.3: ViewSonic LCD Warranty LCD_LW01 Rev. 1a 06-30-06

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