ViewSonic IFP6550 User Manual

IFP5550/IFP6550/IFP7550/IFP8650
Commercial Touch Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://

www.viewsonic.com in English, or in specic languages using the Regional selection

box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”

Model No. VS17121/VS16954/VS16876/VS16874

Thank you for choosing ViewSonic

As a world leading provider of visual solutions, ViewSonic is dedicated to
exceeding the world’s expectations for technological evolution, innovation,
and simplicity. At ViewSonic, we believe that our products have the
potential to make a positive impact in the world, and we are confident that
the ViewSonic product you have chosen will serve you well.

Once again, thank you for choosing ViewSonic !

Compliance Information

NOTE: This section addresses all connected requirements and statements regarding

regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)
Contains FCC ID: 2AFG6-RK3399

IC ID: 22166-RK3399

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage
Directive 2014/35/EU.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2012/19/EU (WEEE).The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.

i

Indian Restriction of Hazardous Substances

Restriction on Hazardous Substances statement (India) This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP) 0.1% < 0.1%
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP ) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:

6+

) 0.1% < 0.1%

Proposed Maximum
Concentration

Actual
Concentration

Examples of exempted components are:

1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent

lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
(1) Short length (≦500 mm): maximum 3.5 mg per lamp.

(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.

2. Lead in glass of cathode ray tubes.

3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.

4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.

5. Copper alloy containing up to 4% lead by weight.

ii

6. Lead in high melting temperature type solders (i.e. lead-based alloys containing

85% by weight or more lead).

7. Electrical and electronic components containing lead in a glass or ceramic other

than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.

Cautions and Warnings

1. Read these instructions completely before using the equipment.

2. Keep these instructions in a safe place.

3. Heed all warnings and follow all instructions.

4. Always handle the LCD display with care when moving it.

5. Never remove the rear cover. This LCD display contains high-voltage parts.

You may be seriously injured if you touch them.

6. Do not use this equipment near water. Warning: To reduce the risk of fire or

electric shock, do not expose this apparatus to rain or moisture.

7. Avoid exposing the LCD display to direct sunlight or another heat source. Orient

the LCD display away from direct sunlight to reduce glare.

8. Clean with a soft, dry cloth. If further cleaning is required, see the “Care and

Maintenance” section in this guide for further instructions.

9. Avoid touching the screen. Skin oils are difficult to remove.

10. Do not rub or apply pressure to the LCD panel, as it may permanently damage

the screen.

11. Do not block any ventilation openings. Install the equipment in accordance with

the manufacturer’s instructions.

12. Do not install near any heat sources such as radiators, heat registers, stoves, or

other devices (including amplifiers) that produce heat.

13. Place the LCD display in a well ventilated area. Do not place anything on the

LCD display that prevents heat dissipation.

14. Do not place heavy objects on the LCD display, video cable, or power cord.

15. If smoke, an abnormal noise, or a strange odor is present, immediately switch

the LCD display off and call your dealer or ViewSonic. It is dangerous to continue
using the LCD display.

16. Do not attempt to circumvent the safety provisions of the polarized or grounding-

type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wide blade
and the third prong are provided for your safety. If the plug does not fit into your
outlet, consult an electrician for replacement of the outlet.

(Continued on next page)

iii

17. Protect the power cord from being tread upon or pinched, particularly at the plug,

and the point where if emerges from the equipment. Be sure that the power outlet
is located near the equipment so that it is easily accessible.

18. Only use attachments/accessories specified by the manufacturer.

19. Use only with the cart, stand, tripod, bracket, or table specified by

the manufacturer, or sold with the equipment. When a cart is used,
use caution when moving the cart/equipment combination to avoid injury from
tipping over.

20. Unplug this equipment when it will be unused for long periods of time.

21. Refer all servicing to qualified service personnel. Service is required when the

unit has been damaged in any way, such as: if the power-supply cord or plug is
damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed
to rain or moisture, or if the unit does not operate normally or has been dropped.

22. The Unit is a Monitor with LED backlight intended for general office used.

iv

Contents

Compliance Information

FCC Compliance Statement ................................................................ i

Industry Canada Statement ................................................................. i

CE Conformity for European Countries ............................................... i

Indian Restriction of Hazardous Substances ......................................ii

Declaration of RoHS2 Compliance ......................................................ii

Cautions and Warnings ......................................................................iii

Copyright Information

Product Registration ........................................................................... 2

For Your Records ............................................................................... 2

1. Getting Started

1.1 Package Contents ........................................................................ 3

1.2 Wall Mount Kit Specifications (VESA) .......................................... 4

2. Smart Whiteboard/LCD Display
Features

2.1 Control Panel Overview ................................................................ 5

2.2 Terminal Interface Overview ........................................................ 6

2.3 Remote Control Overview ............................................................ 7

2.4 Inserting Remote Control Batteries .............................................. 8

2.5 Remote Control Receiver Range ................................................. 9

3. Setting Up Your Display

3.1 Connecting an External PC ........................................................ 10

3.2 RS232 Connections ................................................................... 11

3.3 Connecting USB Peripherals ...................................................... 12

3.4 AV IN Connections ..................................................................... 13

3.5 HDMI Connections ..................................................................... 14

3.6 Coaxial Connections .................................................................. 14

3.7 Video Output Connection ........................................................... 15

v

4. OSD Menu Operation

4.1 General Setting .......................................................................... 16

4.2 More OSD settings ..................................................................... 18

4.3 Annotation Menu ........................................................................ 21

4.4 Embedded Player Interface ........................................................ 27

4.5 Multimedia supported formats .................................................... 49

5. Trouble Shooting

6. Care and Maintenance

7. Display Modes

7.1 VGA Mode .................................................................................. 53

7.2 HDMI Mode ................................................................................ 54

7.3 DP Mode .................................................................................... 55

8. Specifications

9. RS-232 Protocol

9.1 Introduction ................................................................................. 57

9.2 Description ................................................................................. 57

9.2.1 Hardware specification ............................................................ 57

9.2.2 Communication Setting ........................................................... 58

9.2.3 Command Message Reference ............................................... 58

9.3 Protocol ...................................................................................... 58

9.3.1 Set-Function Listing ................................................................. 58

9.3.2 Get-Function Listing ................................................................ 64

9.3.3 Remote Control Pass-through mode ....................................... 71

Other Information

Customer Support ............................................................................ 74

Limited Warranty .............................................................................. 75

Mexico Limited Warranty .................................................................. 77

vi

Copyright Information

Copyright © ViewSonic Corporation, 2017. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft

Corporation in the United States and other countries.
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered

trademarks of ViewSonic Corporation.
VESA is a registered trademark of the Video Electronics Standards Association.

DPMS, DisplayPort, and DDC are trademarks of VESA.

is a trademark of SRS Labs, Inc.
Premium Sound technology is incorporated under license from SRS Labs, Inc.
E

NERGY STAR

Agency (EPA).
As an E

NERGY STAR

product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors

or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.

®

is a registered trademark of the U.S. Environmental Protection

®

partner, ViewSonic Corporation has determined that this

In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.

1

Product Registration

To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.

The ViewSonic CD also provides an opportunity for you to print the product
registration form. Upon completion, please mail or fax to a respective ViewSonic
office. To find your registration form, use the directory “:\CD\Registration”.
Registering your product will best prepare you for future customer service needs.

Please print this user guide and fill the information in the “For Your Records” section.
Your LCD displays serial number is located on the rear side of the display.

For additional information, please see the “Customer Support” section in this guide.

For Your Records

Product Name:

Model Number:
Document Number:

Serial Number:
Purchase Date:

Product disposal at end of product life

ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.

Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

IFP5550/IFP6550/IFP7550/IFP8650

ViewSonic Commercial Touch Display

VS17121/VS16954/VS16876/VS16874
IFP5550/IFP6550/IFP7550/IFP8650_UG_ENG
Rev. 1B 03-14-17
_______________________________________
_______________________________________

2

1. Getting Started

IFP50 series

Commercial Touch Display

Quick Start Guide

Package Contents

2

inch VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP6550 - 65” 600 x 400 mm M8 x 25 mm 4
IFP7550 - 75” 800 x 400 mm M8 x 25 mm 4
IFP8650 - 86" 800 x 600 mm M8 x 25 mm 4

● VGA cable

● Power cable x 4

● Remote control

● AAA battery x 2

● USB cable

● Audio cable

● AV cable

● Stylus pen x 3

● User manual CD wizard

● Quick start guide

● RS232 adapter

● Clamp x 5

● Plate

● Screw x 3

PN-WMK-047

3

Control Panel Overview

Wall Mount Kit Specifications (VESA)

Congratulations on your purchase of a ViewSonic® LCD display.

Important! Save the original box and all packing material for future shipping needs.

Note: The word “Windows” in this user guide refers to Microsoft Windows operating

system.

1.1 Package Contents

• VGA cable

• Power cable x 4

• Remote control

• AAA battery x 2

• USB cable

• Audio cable

• AV cable

• Stylus pen x 3

• User manual CD wizard

• Quick start guide

• RS232 adapter

• Clamp x 5

• Plate

• Screw x 3

User Guide and
Installation Software

CDE5561T/CDE6561T/CDE7061T/IFP7561T/
CDE8452T/SWB5561B/SWB6561B/
SWB7061B/SWB8452B

Copyright © 2016, ViewSonic Corporation. All rights reserved. All trademarks,
registered or otherwise, are the property of their respective companies. Disclaimer:
ViewSonic Corporation shall not be liable for technical or editorial reeors or omissions
contained herein; nor for incidental or consequential damages resulting from
furnishing this meterial, or the performance or use of this product. In the interest of
continuing product improvement, ViewSonic Corporation reserves the right to
change product specifications without notice. Information in this CD-ROM may
change without notice, No part of this CD-ROM may be copied, reproduced, or
transmitted by any means, for any purpose without prior written permission of
ViewSonic Corporation.

07/13/16 • CDE61T_UG • Made in China

PC System Requirements

Intel® Pentium® processor or
greater running on
Windows® Platform,
4x CD-ROM drive; 64MB or
more of available RAM;
800x600 color display.

Mac® System Requirements

Mac OS version 10.x;
4x CD-ROM drive; 64MB or
more of available RAM;
800x600 color display.

3

1.2 Wall Mount Kit Specications (VESA)

Please follow the instructions in the wall mount installation guide to install your
wall mount or mobile mount bracket. If attaching to other building materials, please
contact your nearest dealer.

A

B

inch VESA Spec. (A x B) Standard Screw (C x D) Quantity
IFP6550 - 65” 600 x 400 mm M8 x 25 mm 4
IFP7550 - 75” 800 x 400 mm M8 x 25 mm 4
IFP8650 - 86” 800 x 400 mm M8 x 25 mm 4
IFP5550 – 55” 400 x 400mm M8 x 25mm 4

• ViewSonic provides the standard dimensions for wall mount kits as shown in the
table above.

• To find the perfect mount, please browse www.viewsonic.com or call our service
team.

• When purchasing our wall mount kit, a detailed install manual and all parts
necessary for assembly are provided.

• Do not use the screws that longer than the standard dimension, as they may
cause damage to the inside of the LCD display set.

4

2. Smart Whiteboard/LCD Display
Features

This section introduces you to the features of your LCD Display.

Note: The features or applications described in this User’s manual may vary
depending on the device model purchased.

2.1 Control Panel Overview

Item Description

Press the key to turn on the device
Press the key to turn on/off the screen
Press and hold the key to turn off the device

Back to Embedded Player main interface
Return to Embedded Player previous level
Call up function menu
Decrease volume
Increase volume
USB port for Embedded Player and internal PC
Receives signals from the remote control

5

2.2 Terminal Interface Overview

Terminal Interface Overview

4

Item Description

Coaxial output

Serial interface, used for mutual transfer of data between devices

Audio output to the external speaker

Standard RJ45 (10M/100M/1G) Internet connection interface
(This network port is used for Embedded Player and Slot in PC)

Power On / Off switch

AC power input

Item Description

Press the key to turn on the device

Press the key to turn off/on the display backlight only
Press and hold the key to turn off the device

Back to Embedded player main interface

Return to Embedded player previous level

Call up function menu

Decrease volume

Increase volume

USB port for Embedded Player and internal PC

Receives signals from the remote control

5

Remote Control Overview

Press to turn the display
ON/OFF

Mute / Unmute

Display information of the
current input source

Blank screen

Freeze screen

Numeric input button

Press to switch between
PC applications

Numeric input button

Press to scroll down

Enter button. Press it to select options.

Writing software startup

Shortcut button to exit dialog boxes

Back

PC ‘Space’ button

CH+ : PC previous page
CH- : PC next page

Increase / Decrease volume

Windows F1 Function

1

Item Description

2

3

4

3

5 63

7 4

2

LAN

2

8 9 10 11 12 13

14

Connected to display devices with HDMI input function
USB port for Embedded Player
High-definition multimedia interface signal input, connect to PC with HDMI

output, set-top box, or other video device
HDMI 1 supports up to 3840x2160@60Hz
HDMI 2 and 3 support up to 3840x2160@30Hz

Touch signal output to the external PC
Touch 1 for HDMI IN 1 and 2
Touch 2 for HDMI IN 3, DP IN and VGA IN

Connected to devices with DisplayPort output function
DP supports up to 3840x2160@60Hz

External computer audio input
External computer image input
Composite video and audio input
Coaxial output
Serial interface, used for mutual transfer of data between devices
Audio output to the external speaker
Standard RJ45 (10/100MHz) Internet connection interface(This network

port is used for Embedded Player and Slot in PC)

14

Power On / Off switch
AC power input

6

2.3 Remote Control Overview

Press to turn the display
ON/OFF

Mute / Unmute

Display information of the
current input source

Blank screen

Freeze screen

Numeric input button

Press to switch between
PC applications

Numeric input button

Close current PC window

Source selection button

Press to display Menu

Screen capture

PC ‘Tab’ button

Switch to slot in PC desktop

PC ‘Backspace’ button

START

PC ‘Windows’ button

PC ‘Menu’ button

Press to scroll up

Press to scroll left

Press to scroll right

Press to scroll down

Enter button. Press it to
select options.

Writing software startup

Shortcut button to exit
dialog boxes

Back

PC ‘Space’ button

CH+ : PC previous page
CH- : PC next page

Increase / Decrease volume

F1:

Windows F1 Function

F2:

Windows F2 Function

F3:

Windows F3 Function

F4:

Windows F4 Function

F5:

Windows F5 Function

F6:

Windows F6 Function

F7:

Windows F7 Function

F8:

Windows F8 Function

F9:

Windows F9 Function

F10:

Windows F10 Function

F11:

Windows F11 Function

F12:

Windows F12 Function

7

2.4 Inserting Remote Control Batteries

To insert the provided batteries into the remote control follow these instructions. We
recommend that you don’t mix battery types.

1. Remove the cover on the rear of the remote control.

2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the

“+” on the battery post.

3. Replace the cover by aligning it with the slot on the remote control and snapping

the latch shut.

Warning: There is a risk of explosion if batteries are replaced with the incorrect type.

Note: Always dispose of old batteries in an environmentally friendly way. Contact

your local government for more information on how to dispose of batteries safely.

8

2.5 Remote Control Receiver Range

The working range of the remote control receiver is shown here. It has an effective
range of 8 meters. Make sure there is nothing obstructing the remote control’s signal
to the receiver.

9

3. Setting Up Your Display

Warning: For the safety of you and your unit, please do not connect to a power

supply before the external device is prepared.

3.1 Connecting an External PC

USB cable

Audio cable VGA cable

Computer

1. To display video and sound from an external PC follow the instructions below.

Note: External PCs can also be connected to the display via HDMI cable.

• Connect a VGA cable (15-pin) from your external PC to the VGA IN port on
the display.

• Connect an audio cable from the AUDIO OUT port on your external PC to the
AUDIO IN port on the display.

2. Connect a USB cable to the external PC from the TOUCH OUT port of the

display.

Note: For optimal results, select 1920x1080p as the external computer's input
resolution.

10

3.2 RS232 Connections

RS232

Serial Port Cable

Computer

When you use a RS232 serial port cable to connect your display to an external
computer, certain functions can be controlled by the PC, including power on/off,
volume adjustment and more.

11

3.3 Connecting USB Peripherals

8

Connecting USB Peripherals

More OSD settings

11

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

Audio Setting Screen Setting Display Setting

Just like a regular PC, it is easy to connect various USB devices and other
peripherals with your smart whiteboard.

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

Router and other
network signal
output

USB cable

Audio cable

Network cable

USB equipment

Network cable

Internet

12

3.4 AV IN Connections

DVD

Set-top

Satellite TV receiver

Video

Video

Camera

Video recorder

Video game

1. Connect a 3-color AV cable from the AV IN ports on your display to the AV OUT

ports of a peripheral device (AV cable: Yellow is Video, Red is Audio-R, White is
Audio-L).

2. Plug in the power cord, and turn on the rear-panel power supply switch.

3. Press the button on the right-hand side of the display to turn the screen on.

4. Press the INPUT button to switch to the “AV” source.

13

3.5 HDMI Connections

Connecting USB Peripherals

HDMI Connections

More OSD settings

11

12

vPen

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

1. In any input source, you can call up the annotation menu by placing two fingers

on the screen (about 20-50mm spacing) and holding there for two seconds.

Audio Setting Screen Setting Display Setting

HDMI cable

1. Connect the HDMI cable to the HDMI ports on your display and peripheral

device.

2. Plug in the power cord, and turn on the rear-panel power supply switch.

3. Press the button on the right-hand side of the display to turn the screen on.

4. Press the INPUT button to switch to the HDMI source.

Note: HDMI 1 supports up to 3840x2160@60Hz

HDMI 2/3 supports up to 3840x2160@30Hz

3.6 Coaxial Connections

Coaxial cable

DVD player

Power amplier/stereo equipment

1. Connect a coaxial cable from DIGITAL OUT to your sound system’s coaxial

connector.

2. Plug in the power cord, and turn on the rear-panel power supply switch.

3. Press the button on the right-hand side of the display to turn the screen on.

14

3.7 Video Output Connection

Projector

Audio cable

HDMI cable

1. Use HDMI cable to connect display devices with HDMI in, and use audio cable to

connect sound input.

2. Plug in the power cord, and turn on the rear-panel power supply switch.

3. Press the POEWR button on the right-hand side of the display to turn the screen

on.

Note: The HDMI OUT can output any source signal, and the maximal resolution is
1080P@60Hz.

15

4. OSD Menu Operation

4.1 General Setting

To select an input source:

1. Press INPUT button on remote control to display the general setting menu, then

press DOWN to enter the input source menu..

2. Press DOWN / UP / LEFT/ RIGHT to select the input source you want.

3. Press Enter button on remote control or click with touch pen to select the input

source.

4. Press BACK key on remote control or click blank area outside menu with touch

pen to quit the on-screen menu.

16

To adjust the backlight and enable/disable Flicker Free:

1. Press INPUT button on remote control to display the general setting menu.

2. Drag icon directly with touch pen to adjust the backlight value.

3. Click Flicker Free icon to enable/disable the function.

4. Press EXIT key on remote control or click blank area outside menu with touch

pen to quit the on-screen menu.

To adjust the volume:

1. Press INPUT button on remote control to display the general setting menu.

2. Drag icon directly with touch pen to adjust the value.

3. Press < Mute > button on remote control to enable or disable mute function.

4. Press EXIT key on remote control or click blank area outside menu with touch

pen to quit the on-screen menu.

17

4.2 More OSD settings

Press MENU button (in any source but not Embedded Player source) on remote
control to display general settings menu.

Audio Setting

1. Turn the volume, bass, treble and balance icons directly with touch pen to adjust

value. Or press DOWN / UP / LEFT/ RIGHT to select icon then press VOL+/VOL­to adjust value.

2. Click the Standard, Standard, Meeting, Class, Custom icons directly to change

the audio efficacy.

3. Click the Mute icon directly to enable/disable mute function.

18

Screen Setting

1. Click Image Sticking Protection to enable/disable the function.

2. Click the 4:3 and 16:9 icons directly to change the ratio.

Display Setting

1. Turn the Brightness, Contrast, Hue and Sharpness icons directly with touch pen

to adjust value. Or press DOWN / UP / LEFT/ RIGHT to select icon then press
VOL+/VOL- to adjust value.

2. Click the Standard, Bright, Soft and Customer icons to change the display

efficacy.

3. Click the Standard, Cold and Warm icons to change the color temperature.

4. Drag icon directly with touch pen to adjust the blue light value.

19

Adjust Setting

1. Drag icon directly with touch pen to adjust the value.

2. Click the Auto icon directly to do the auto adjustment.

20

4.3 Annotation Menu

vPen

Annotation Menu Floating Pen Menu Short cut Menu

In any input source, to place two fingers on the screen (about 20~50mm spacing)
and stay more than two seconds to call up annotation menu. In this mode, user can
only use touch pen to operate.

Item Description

Annotation menu Pop up sub-menu.

Return Click to return to previous operation interface.

Main Click to return to main interface of Embd Player.

Pen

Screen
capture

Save as

Eraser

Short cut

vBoard

ViewBoard
Cast

App

Pop up Pen menu.
Click to make annotation in the picture, click again to change color.

Click and drag a rectangle on screen. It can arbitrarily adjust position
and shape of the rectangular.
Storage location: /Storage/vBoard

Click to save the current image.

Storage location: /Storage/vBoard

Click to erase handwriting as required.

Pop up short cut menu.

Click to enter vBoard software.

Click to enter ViewBoard Cast software.

Click to App interface of Embedded Player.

Close

Click to close annotation menu.

21

Side Tool Bar

Item Description

Return

Home Click to return to home interface of Embedded Player.

Short cut

vBoard Click to enter vBoard software

Pen

Color Click to change pen color

Save as Click to save the current image to internal memory

Save to cloud Click to save the current image to cloud

Close Click to close menu

Click to return to previous operation interface. (Only for Embedded
Player source)

Pop up Short cut menu.(Only for Embedded Player source)
The Short cut menu will record currently used APP

Pop up Pen menu
Click to make annotation in the picture
Note: In pen mode, it supports up to 10 points for writing

22

Air Class

Zoon in/out

Zoom in Click to zoom in current image

Zoom out Click to Zoom out current image

Original Click to return original size

Tools Pop up tools menu

Spotlight Click to open Spotlight

Count Down Click to open Count Down function

Stop Watch Click to open Stop Watch function

Air Class Click to open Air Class function

Pop up Zoon in/out menu
Click to adjust Zoon in/out

Click

to enter Air Class. After participant uses Android cellphone to scan the QR

code to join Air Class, the host needs to click “ENTER THE CLASS”.

Note: Please make sure participant and host are in the same LAN with the IFP50.

Cellphone operation

1. Scan the QR code that appears on IFP50 screen.

2. Input participant’s name then click Enter icon.

3. Cellphone operational interface will appear.

23

IFP50 operation

1. Click ENTER THE CLASS icon.

2. Click Voter icon.

3. IFP50 operational interface will appear.

Voter

Click
to define answer type.

Click BEGIN icon let participant starts answer.

After participant presses OK icon to done the answer, the IFP will show the
participant‘s name on screen.

icon to enter Voter interface. Click “Single choice” or “Multiple choice” icon

24

Click Finish icon to done the vote, then Answer statistics will be displayed.

Choose the right answer to show the correct rate.

Click icon to analyze.

25

Responder

Click

Message

Click

Message operation

to enter Responder. Participant needs click OK icon to answer.

to enable/disable message function.

1. Click Message icon to enable the function.

2. Participant clicks Message icon the change to Message interface.

3. Participant key in message then click Send icon.

4. The message will appear on IFP50 upper side.

Manager

Click

Exit

Click

to appear QR code to let more participants join the class.

to exit class interface.

26

4.4 Embedded Player Interface

Switch to Embedded Player source to display ViewBoard Launcher interface that
shown above.

Item Description

vBoard Click to vBoard software

ViewBoard
Cast

Browser Click to enter internet page

APPs Click to enter Embedded Player application management page

Network Click to enter Ethernet settings

Click to ViewBoard Cast software

27

vBoard

Item Description

File New/Open/Save file

Home Return to home page

APPs Click to enter Embedded Player application management page

Settings Open settings dialog

Open Doc Open a media/document file via default app

Click to pop a parameter dialog for pen drawing. Color, thickness and

Pen

Eraser Click to use an eraser

Select Select any object on the board

shape object can be selected through this dialog
Then close dialog to start drawing
Note: In pen mode, one point to write and three points to erase.

Undo Cancel the last change

Redo Revert the effects of the undo action

ViewBoard
Cast

Click to ViewBoard Cast software

28

Page Click to show page management

Click to show or hide the grid

Click to show or hide the clock

Click to reverse tool bar

Click to reverse tool bar

Note: Two points for zoom in/out and navigate.

29

vBoard Lite

Item Description

Menu Click to pop up sub-menu

Exit Click to exit vBoard Lite

Select Select any object on the board

Pen

Eraser Click to use an eraser

Clean Click to clean all the elements

Graphic

Watercolor Click to entry watercolor page

Undo Cancel the last change

Click to write or to set type, color and thickness
Note: In pen mode, it supports up to 10 points for writing

Click to create or press and hold for three seconds to set type, color
and thickness

Redo Revert the effects of the undo action

Add page Click to add a new page

30

Previous Click to previous page

Page Display page number

Next Click to next page

New Click to create new file

Open Click to open *.enb format file

Import Click to import *.jpg format file

Save Click to save current content to *.enb format

Export Click to export c urrent content

Cloudy Click to upload the current image to cloud storage.

Background Click to change background

Auto
brightness

Click to enable/disable auto brightness

31

Watercolor

Item Description

Pen

Thickness Click to change thickness

Palette

Dipper Click dipper to dip up color for pen

Color disc Click to change pen color

Click to select different type
Note: In pen mode, it supports up to 10 points for writing

Select color then press and rotate the circle on palette to ad­just color

32

ViewBoard Cast

Click

Mac and Windows device

1. Make sure your device is connected to the same network with IFP50.

to run ViewBoard Cast application.

2. Visit the address that shown on IFP50 to download application.

3. Launch ViewBoard Cast and click the icon number that shown on IFP50.

33

iOS

1. Make sure your device is connected to the same network with IFP50.

2. Enter password that shown on IFP50.

3. Slide up at the bottom enter the quick set Open AirPlay.

4. Select the device, then the iOS operate interface will appear.

Android

1. Make sure your device is connected to the same network with IFP50.

2. Enter password that shown on IFP50.

3. Scan the QR code that shown on IFP50 to download the client.

4. Open the ViewBoard Cast client.

34

Mobile device interface

Item Description

Toggle Click to hide or display tool bar

Home Click to return to home interface

Return Click to return to previous operation interface

Folder Click to view or open mobile device internal file

Screen
sharing

Touch Click to change to touch mode

Pen

Clear Click to clean all the elements

Click to share screen
(Android 5.0 above supported)

Click to make annotation in the picture
Click to change color or thickness

Camera Click to use camera then send the image to IFP50

35

Zoom

Click

to run Zoom application.

1. Click Sign In. Enter your email and password or sign in with your Google,

Facebook or SSO account.

2. If you do not have a Zoom account, you should select Sign Up.

36

Join a Meeting

1. Select Join a Meeting.

2. Enter the Meeting ID of the meeting you want to join.

3. Click Join Meeting.

37

Start an Instant Meeting

1. Select Schedule or Host a Meeting.

2. Choose the meeting options:

• Choose to have Video On or off.

• Choose to Use Personal Meeting ID or a unique meeting ID.

3. Click Start a Meeting.

4. Invite meeting participants by clicking the Participants icon at the bottom of the

screen.

5. Click Invite at the bottom of the Participants screen.

6. Select the participants using the contact method you want to use for inviting

participants.

38

Visualizer

Click

to run Visualizer application.

Item Description

Exit Click to exit

Resolution
setting

Pen Click to make annotation in the picture

Screen shot Click to screen shot

Adjustable
mode

Full screen Click to show as full screen

Click to change camera resolution

In this mode, user can use two fingers to zoon in/out and rotate the im­age

39

Keeper

Click

to run Keeper application.

Item Description

One Key
Optimize

memory
clean

Garbage
clean

Information Click to check the system information

Exit Click to exit

Click to optimize the system, memory clean and garbage
clean

Click to memory clean

Click to garbage clean

40

Screen Lock

Click

Set password

Screen lock enabled

to set screen lock password or enable screen lock.

41

Folders

1. Storage device display: Click with touching pen to enter corresponding storage

devices area.

2. Icons:

Item Description

Exit

Sort

Thumbnail

List

Select

Add folder

Copy

Paste

Cut

Delete

Click to exit.

Click to sort file.

Click to display file by thumbnail mode.

Click to display file by list mode.

Click to select file.

Click to add folder.

Click to copy file.

Click to paste file.

Click to cut file.

Click to delete file.

Rename

More

Click to rename file.

Click to show more functions.

42

3. File type menu:
All: All types
Doc: OFFICE type files
Note: Image stored by vBoard Lite, Side Tool Bar and remote control Screen

capture button.

Picture: Image type files
Media: Audio and video type files

4. File information: To preview the image, show the image’s name, size, resolution

and created date.

5. Main display area: Display files of corresponding type.

Browser

Enter web browser to surfing the internet.

43

Settings

• Network access: Check the current network connection status and the network

parameters of the device.

• Share: SAMBA Service for share.

• Display: Adjust default home page, wallpaper, HDMI out encryption, pixel shift

interval.

• Storage: Check the internal storage size.

• Apps: Display all applications’ information in Embedded Player.

• Security: To show trusted credentials. To enable/disable unknown source install.

• Language & input: Adjust language and input method of Embedded Player.

• Startup and shutdown: Set the Startup channel, Standby after startup and On/

Off timer.

• Password: To set screen lock password.

• Input Setting: To enable/disable and edit input alias.

• Other Setting: To set vPen, Side Tool Bar channel setting, and vBoard Lite

writing setting.

• Date & time: Set the system time and format.

• About device: Display Embedded Player information.

44

Apps

• AirPlay

• Browser

• Chrome

• Cloud Drive

• ES File Explorer

• Folders

• Keeper

• Screen Lock

• Settings

• vBoard

• vBoard Lite

• Visualizer

• ViewBoard Cast

• WPS Office

• Zoom

45

Cloud Drive

Item Description

Add Account Add user account.

Use the default account

Use the default file name
when save

The current image will be uploaded to cloud storage without
confirm account again after press upload icon.

The current image will be uploaded to cloud storage without editing
file name after press upload icon.

46

ES File Explorer

Item Description

Network Enter to submenu.

Cloud Enter to operation page.

New Click “Gdrive” icon to add cloud account.

47

Select cloud account to access the cloud file.

48

4.5 Multimedia supported formats

MEDIA CODEC FILE EXTENSION

Picture BMP, JPEG, PNG .bmp, .gif, .jpg, .jpeg, .png

Movie

Music

H.263, H.264, MJPEG, MPEG2,
MPEG4, RV30/40, VP6, Xvid-ASP

AAC, ALAC, FLAC, MPEG 3, Vorbis,
WAV, WMA

.3gp, .asf, .asx, .avi, .flv, .m4v, .mkv,
.mov, .mp4, .mpg, .mpeg, .rmvb, .ts

.aac, .ape, .flac, .m4a, .mp3, .ogg,
.wav, .wma

*Practically supported formats will depend on the paid royalties.

49

5. Trouble Shooting

Remote control is out of
order

The unit turns of unexpect­edly

PC mode

No PC signal 1. Check the display settings.

Background streaking 1. Choose auto adjust.

1. Check whether something is obstructing the

display’s remote control receiver.

2. Check whether the batteries in the remote control

are installed correctly.

3. Check whether the batteries need to be replaced.

1. Check whether Sleep mode is enabled.

2. Check if there is a power outage in your area.

3. Turn on the display and see if the problem is with

the signal and control system.

2. Check the display resolution.

3. Adjust the Hs & Vs (synchronization) settings using

the OSD menu.

2. Adjust clock and phase.

False color 1. Check the VGA connection.

2. Adjust chroma, brightness and contrast settings.

Unsupported format 1. Choose auto adjust.

2. Adjust clock and phase settings.

Touch Function

Touch function does not
work

1. Check that drivers are installed correctly.

2. Reinstall driver.

3. Check setup and align it.

4. Check whether the touch pen is working properly.

50

Video not working properly

No picture / No sound 1. Check POWER status.

2. Check the signal cable.

3. Check that the internal PC is installed correctly.

Picture trembling 1. Check the signal cable.

2. Check if other electronics are interrupting the

signal.

Poor picture 1. Adjust chroma, brightness and contrast settings in

the menu.

2. Check the signal cable.

Audio not working properly

No sound 1. Press the Mute/ Unmute button.

2. Adjust the volume.

3. Check the audio cable.

One speaker only 1. Adjust the sound balance in the menu.

2. Check the sound control panel settings of the

computer.

3. Check the audio cable.

51

6. Care and Maintenance

Please follow these cleaning guidelines to make sure your smart whiteboard display
looks like new for years to come:

• Don't clean the machine if it has been turned on for a long period of time.

• Unplug the unit from the wall outlet before cleaning or polishing it.

• Don’t use liquid cleaners or aerosol cleaners on the screen.

• Only use a slightly dampened cloth when cleaning the exterior of the unit.

• Don't use system continuously for long periods of time.

• Remember to unplug the display when it is not in use.

• Use a power surge protector to prevent system failures and power supply surges.

• Make sure the display remains dry at all times. Be careful when handling liquids

near or on the unit.

Note: If condensation appears between the glass and the panel, keep the display
turned on until the moisture disappears.

52

7. Display Modes

7.1 VGA Mode

640x480 @60Hz/72Hz/75Hz
720x400 @70Hz
800x600 @56Hz/60Hz/72Hz/75Hz
832x624 @75Hz
1024x768 @60Hz/70Hz/75Hz
1152x864 @60Hz/75Hz
1152x870 @75Hz
1280x768 @60Hz/75Hz
1280x960 @60Hz
1280x1024 @60Hz/75Hz
1360x768 @60Hz
1366x768 @60Hz
1440x900 @60Hz/75Hz
1400x1050 @60Hz/75Hz
1600x1200 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz
1920x1200 @60Hz

53

7.2 HDMI Mode

640x480 @60Hz/72Hz
720x400 @70Hz
800x600 @60Hz/72Hz
1024x768 @60Hz/70Hz/75Hz
1280x800 @60Hz
1280x1024 @60Hz
1360x768 @60Hz
1440x900 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz

3840x2160

480i @60Hz
480p @59Hz/60Hz
576i @50Hz
720p @50Hz/60Hz
576p @50Hz
1080i @50Hz/60Hz
1080p @50Hz/60Hz

@30Hz (HDMI 2/3)
@60Hz (HDMI 1)

54

7.3 DP Mode

640x480 @60Hz/72Hz
720x400 @70Hz
800x600 @60Hz/72Hz
1024x768 @60Hz/70Hz/75Hz
1280x800 @60Hz
1280x1024 @60Hz
1360x768 @60Hz
1440x900 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz
3840x2160 @60Hz
480i @60Hz
480p @59Hz/60Hz
576i @50Hz
720p @50Hz/60Hz
576p @50Hz
1080i @50Hz/60Hz
1080p @50Hz/60Hz

55

8. Specications

Model
Screen Size
Input Signal

Output Signal

Speaker Output
RS232
Power Voltage
Operation

Conditions

Temperature
Humidity
Altitude

Storage
Conditions

Temperature
Humidity
Altitude

IFP5550 IFP6550 IFP7550 IFP8650

54.6” 64.5” 74.5” 85.6”

3 x HDMI

1 x DP

1 x VGA

1 x PC audio

1 x CVBS

1 x HDMI

1 x Earphone

1 x SPDIF(coaxial)

16W x 2

RS232 communication

100V-240V AC 50/60HZ

32°F to 104°F (0°C to 40°C)
20% ~ 80% non-condensing

≦2000M

-4°F to 140°F (-20°C to 60°C)
10% ~ 90% non-condensing

≦2000M

Dimensions Physical (mm)

Weight Physical (kg)
Power

Consumption

On
Off

1302 x 799 x 98 1521 x 922 x 99 1763 x 1042

x 99

34 47 58.5 78

129W

<0.5W

350W

<0.5W

430W

<0.5W

Note: Product Specifications are subject to change without notice.

1988 x 100 x

1186

500W

<0.5W

56

9. RS-232 Protocol

9.1 Introduction

This document describes the hardware interface spec and software protocols
of RS232 interface communication between ViewSonic Commercial TV / Digital
Signage and PC or other control unit with RS232 protocol.

The protocol contains three sections command:

• Set-Function

• Get-Function

• Remote control pass-through mode

※ In the document below, “PC” represents all the control units that can sent or
receive the RS232 protocol command.

9.2 Description

9.2.1 Hardware specication

Viewsonic TV communication port on the rear side:
(1) Connector type: DSUB 9-Pin Male
(2) Pin Assignment

Male DSUB 9-Pin
(outside view)

[Special case]

3.5mm barrel connector

Pin # Signal Remark

1 NC
2 RXD Input to Commercial TV or DS
3 TXD Output from Commercial TV or DS
4 NC
5 GND
6 NC
7 NC
8 NC
9 +5V

Out
frame GND
* Use of crossover (null modem) cable required for

use with PC

Pin # Signal Remark

Tip TXD Output from Commercial TV or

Provide +5V/1A power for external
specific dongle *3.0

DS
Ring RXD Input to Commercial TV or DS
Sleeve GND

57

9.2.2 Communication Setting

- Baud Rate Select: 9600bps (fixed)

- Data bits: 8 bits (fixed)

- Parity: None (fixed)

- Stop Bits: 1 (fixed)

9.2.3 Command Message Reference

PC sends to Monitor command packet followed by “CR”. Every time PC sends
control command to the Monitor, the Monitor shall respond as follows:

1. If the message is received correctly it will send “+” (02Bh) followed by “CR”

(00Dh)

2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR”

(00Dh)

9.3 Protocol

9.3.1 Set-Function Listing

The PC can control the TV/DS for specific actions. The Set-Function command
allows you to control the TV/DS behavior in a remote site through the RS232 port.
The Set-Function packet format consists of 9 bytes.

Set-Function description:

Length: Total Byte of Message excluding “CR”.

TV/DS ID Identification for each of TV/DS (01~98; default is 01)

ID “99” means to apply the set command for all connected
displays. Under such circumstances, only ID#1 display has to
reply.
The TV/DS ID can be set via the OSD menu for each TV/DS
set.

Command Type Identify command type,

“s” (0x73h): Set Command
“+” (0x2Bh): Valid command Reply
“-“ (0x2Dh): Invalid command Reply

Command: Function command code: One byte ASCII code.

Value[1~3]: Three bytes ASCII that defines the value.

CR 0x0D

58

Set-Function format

Send: (Command Type=”s”)

Name Length ID Command

Type

Byte

Count

Bytes

order

NOTE:
For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception.

Reply: (Command Type=”+” or “-”)

Name Length ID Command

Byte

Count

Bytes

order

NOTE:

1. The reply for “Power on” command is the exception for VT2405LED-1 and

VT3205LED. It’s 0x322B0D ( 2+<CR>).

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

1 Byte 2 Byte 1 Byte 1 Byte

1 2~3 4 5

Command Value1 Value2 Value3 CR

CR

Type

2. When PC applies command to all displays (ID=99), only the #1 set needs to reply

by the name of ID=1.

Example1: Set Brightness as 76 for TV-02 and this command is valid

Send (Hex Format)

Name Length ID Command

Type

Hex

Reply (Hex Format)

Name Length ID Command

Hex

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid

Send (Hex Format)

0x38 0x30

0x32

0x34 0x30

0x73 0x24 0x30 0x37 0x36 0x0D

0x32

Command Value1 Value2 Value3 CR

CR

Type

0x2B 0x0D

Name Length ID Command

Type

Hex

0x38 0x30

0x32

0x73 0x24 0x31 0x37 0x36 0x0D

Command Value1 Value2 Value3 CR

59

Reply (Hex Format)

Name Length ID Command

CR

Type

Hex

0x34 0x30

0x2D 0x0D

0x32

Set-function table

Set

Function

Power on/ off
(standby)

Input Select 8 s “ 22 000: TV

Length ID Command

Type

(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)

8 s ! 21 000: STBY

Command Value Range Comments

001: ON

001: AV

002: S-Video

003: YPbPr

004: HDMI

014: HDMI2

024: HDMI3

034: HDMI4

005: DVI

006: VGA1

016: VGA2

026: VGA3

Exclude VT2405-1, and
VT3205

1. No need for USB

2. For the case of two
more same sources,
the 2nd digital is
used to indicate the
extension.

3. Exclude VT2405-1,
and VT3205

007: OPS1/PC1/
STB1/HDBT1 *2.9.1
017: OPS2/PC2/
STB2/HDBT2

008: Internal

memory

009: DP

00A: Embedded/
Main (Android)

*3.0

Contrast 8 s # 23 000 ~ 100

Brightness 8 s $ 24 000 ~ 100

Sharpness 8 s % 25 000 ~ 100

Color 8 s & 26 000 ~ 100

Tint 8 s ‘ 27 000 ~ 100

Color mode 8 s ) 29 000: Normal

001: Warm
002: Cold
003: Personal

Sound 8 s - 2D 000: SRS Off

001: SRS On

Bass 8 s . 2E 000 ~ 100 (for TV)

(for TV)

Treble 8 s / 2F 000 ~ 100 (for TV)

Balance 8 s 0 30 000 ~ 100 (for TV)

Sets Balance position

60

Picture Size 8 s 1 31 000: FULL

(for DS)
001: NORMAL
002: CUSTOM
003: DYNAMIC
004: REAL

OSD
language

8 s 2 32 000: English

001: French
002: Spanish

Extend the value

for more supported

languages

OSD timeout 8 s 3 33 005 ~120 Sec Set OSD timeout

Power lock 8 s 4 34 000: Unlock

001: Lock

Volume 8 s 5 35 000 ~ 100

900: Volume down

(-1)

901: Volume up

(+1)

Mute 8 s 6 36 000: OFF

001: ON (mute)

Off Timer 8 s 7 37 000: OFF

001~024 (hour)

PIP-Mode 8 s 9 39 000: OFF

(for DS)
001: PIP
002: PBP

PIP-Sound
select

PIP-Position 8 s ; 3B 000: Up

8 s : 3A 000: Main

001: PIP

(for DS)

(for DS)
001: Down
002: Left
003: Right

PIP-Input 8 s 7 37

*2.9

000: TV
001: AV
002: S-Video
003: YPbPr
004: HDMI

(for DS)

For the case of two

more same sources,

the 2nd digital is used to

indicate the extension.
014: HDMI2
024: HDMI3
005: DVI
006: PC/VGA
007: OPS

Button lock 8 s 8 38 000: Unlock

001: Lock

TV channel
(DTV)

8 s < 3C

For -0:
001~999
A00~F99
(1000~1599)
For -k:
1st and 2nd char are

(for TV)

1. Channel OSD
number but not
frequency number

2. For VT3255 and
VT4236 only

same as -0
3th char is CHAR
[ASC (3th digi) +
k x 10]

TV channel

8 s = 3D 001~999 (for TV)

(ATV)
Menu lock 8 s > 3E 000: Unlock

001: Lock

Number 8 s @ 40 000~009 (for TV)

61

Key Pad 8 s A 41 000: UP

001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/EXIT
007: EXIT

*2.9.2

Remote
Control

8 s B 42 000: Disable

001: Enable
002: Pass through

Setup wizard 8 s C 43 000: Disable

001: Enable

Tiling-Mode 8 s P 50 000: OFF

001: ON

Tiling-Com­pensation

Tiling-H by V
Monitors

Tiling-

8 s Q 51 000: OFF

001: ON

8 s R 52 01x~09x: H

0x1~0x9: V

8 s S 53 001~025 (for DS)

Position

Date:Year

*3.0.1

Date: Month

*3.0.1

8 s V 56 Y17~Y99 Last 2 digits

8 s V 56 M01~M12 2 digits

Disable: RCU has
no effect on HDTV.
Enabled: RCU controls
the HDTV. This is the
power up default on the
HDTV.
Pass through: RCU
has no effect on HDTV
and all RCU command
codes are transmitted to
FC via the RS232 port.
See page 26 for more
details

(for TV)
Disable: to skip the
initial setup wizard

(for DS)

(for DS)
Bezel width
compensation

(for DS)

nd

1. 2

digital for

H monitors

2. 3rd digital for
V monitors

Copy the screen of
Position# to identified
display

(20)17~(20)99

Date: Day

*3.0.1

Time: Hour

*3.0.1

Time: Min

Time: Sec

*3.0.1

Restore
default

8 s V 56 D01~D31 2 digits

8 s W 57 H00~H23 24-hr format. 2 digits.

*3.0.1

8 s W 57 M00~M59 2 digits

8 s W 57 S00~S59 2 digits

8 s ~ 7E 000 Rests HDTV to factory

setting

62

NOTE:

1. Behavior at lock modes

Lock Mode Behavior

Button Lock 1. Lock all buttons on the front panel and RCU, except for

“Power”.

2. All the SET functions should be workable via RS32, even the
ones with according hot key in RCU like Mute,…etc.

MENU Lock 1. Lock “MENU’ key of front panel and RCU.

2. The Factory and Hospitality modes should not be blocked
for the model using MENU-combined key to enter these two
modes. Alternative approach will be indicated separately if
any limitation by model.

POWER Lock 1. Lock “POWER” key on the front and RCU.

2. The SET_POWER on/off should be workable via RS232, but
does not mean the POWER lock will be released under this
case.

3. Can not be unlocked by reset in OSD setting.

4. Will auto AC power-on in power-lock

5. Under power-lock, the set will not enter power saving when
no PC signal and neither not turn off when no other video
signals after 15min.

Remote control
disable

2. Example for value setting of SET_TV channel DTV

012-0: 0x 30 31 32
012-1: 0x 30 31 42
1012-2: 0x 41 31 52
1512-3: 0x 46 31 62

3. Tiling definition of H Monitors/ V Monitors/ and Position

Lock the RCU keys, but keep the front panel buttons workable.

63

4. Set Date example

Date: 2017-3/15

Send: 0x 38 30 31 73 56 59 31 37 0D (“Y17”)
Send: 0x 38 30 31 73 56 4D 30 33 0D (“M03”)
Send: 0x 38 30 31 73 56 44 31 35 0D (“D15”)

5. Set Time example

Send: 0x 38 30 31 73 57 48 31 36 0D (“H16”)
Send: 0x 38 30 31 73 57 4D 32 37 0D (“M27”)
Send: 0x 38 30 31 73 57 53 35 39 0D (“S59”)

9.3.2 Get-Function Listing

The PC can interrogate the TV/DS for specific information. The Get-Function packet
format consists of 9 bytes which is similar to the Set-Function packet structure. Note
that the “Value” byte is always = 000

Get-Function description:

Length: Total Byte of Message excluding “CR”.

TV/DS ID Identification for each of TV/DS (01~98; default is 01).

Command Type Identify command type,

“g” (0x67h): Get Command
“r” (0x72h): Valid command Reply
“-“ (0x2Dh): Invalid command Reply

Command: Function command code: One byte ASCII code.

Value[1~3]: Three bytes ASCII that defines the value.

CR 0x0D

64

Get-Function format

Send: (Command Type=”g”)

Name Length ID Command

Type

Byte

Count

Bytes

order

NOTE: Get “Power STBY status” is the exception for VT2405LED-1 and

Reply: (Command Type=”r” or “-”)

If the Command is valid, Command Type =”r”

Name Length ID Command

Byte

Count

Bytes

order

NOTE: The reply for “Power STBY status” command is the exception for

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

VT3205LED.

Type

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

VT2405LED-1 and V3205LED. It’s 0x36 72 6C 30 30 30 0D ( 6rl000<CR>).

Command Value1 Value2 Value3 CR

Command Value1 Value2 Value3 CR

If the Command is Not valid, Command Type=”-“

Name Length ID Command

Type

Byte

Count

Bytes

order

Example1: Get Brightness from TV-05 and this command is valid.
The Brightness value is 67.

Send (Hex Format)

Name Length ID Command

Hex

Reply (Hex Format)

Name Length ID Command

1 Byte 2 Byte 1 Byte 1 Byte

1 2~3 4 5

Type

0x38 0x30

0x35

0x67 0x62 0x30 0x30 0x30 0x0D

Type

CR

Command Value1 Value2 Value3 CR

Command Value1 Value2 Value3 CR

Hex

0x38 0x30

0x35

0x72 0x62 0x30 0x36 0x37 0x0D

65

Example2: Get Brightness from TV-05 , but the Brightness command ID is error
and it is NOT in the command table.

Send (Hex Format)

Name Length ID Command

Command Value1 Value2 Value3 CR

Type

Hex

0x38 0x30

0x67 0XD3 0x30 0x30 0x30 0x0D

0x35

Reply (Hex Format)

Name Length ID Command

CR

Type

Hex

0x34 0x30

0x2D 0x0D

0x35

Get-Function table

Get Function Length ID Command

Type

(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)

Get-Contrast 8 g a 61 000 ~ 100
Get-

Brightness
Get-

Sharpness
Get-Color 8 g d 64 000 ~ 100

8 g b 62 000 ~ 100

8 g c 63 000 ~ 100

Command Response Range Comments

Get-Tint 8 g e 65 000 ~ 100

Get-Volume 8 g f 66 000 ~ 100

Get-Mute 8 g g 67 000: Off

001: On (muted)

Get-Input
select

Get-Power
status:
ON/ STBY

Get-Remote
control

Get-Power
lock

Get-Button
lock

Get-Menu
lock

Get-Setup
wizard

Get-PIP
mode

Get-PIP input 8 g u 75 000 ~ (for DS)

Get-Tiling
Mode

8 g j 6A 000~ See Set-function

table

8 g l 6C 001: ON

000: STBY

8 g n 6E 000: Disable

001: Enable
002: Pass through

8 g o 6F 000: Unlock

001: Lock

8 g p 70 000: Unlock

001: Lock

8 g q 71 000: Unlock

001: Lock

8 g s 73 000: Disable

001: Enable

8 g t 74 000: OFF

001: PIP
002: PBP

8 g v 76 000: OFF

001: ON

Exclude VT2405-1,
and VT3205

Gets RCU mode
status

(for TV)

(for DS)

See Set-function
table

(for DS)

66

Get-Tiling
Compensa­tion

Get-Tiling H
by V monitors

8 g w 77 000: OFF

001: ON

8 g x 78 01x~09x:

H monitors
0x1~0x9:
V monitors

(for DS)
Bezel width
compensation

(for DS)

nd

1. 2

digital for

H monitors

2. 3rd digital for
V monitors

Get-Tiling
position

8 g y 79 000: OFF

001~025

(for DS)
Copy the screen of
Position# to identified
display

Get-ACK 8 g z 7A 000 This command is

used to test the
communication link

Get-Thermal

*2.9

8 g 0 30 000~100:

0~+100 deg C

For specific models
only

-01~-99:

-1~-99 deg C

Get-Power
on/off log

Get-Date:
Year

Get-Date:
Month

Get-Date:
Day

Get-Time:
Hour

Get-Time:
Min

Get-Time:
Sec

Get-Device
name

Get-MAC add

*3.0

Get-RS232
version

*3.0

*3.0.1

*3.0.1

*3.0.1

*3.0.1

*3.0.1

*3.0.1

*2.9.3

*3.0.1

8 g 1 31 000

(See below note)

For specific models
only

8 g 2 32 Y00~Y00 Last 2 digits

(20)17~(20)99

8 g 2 32 M00~M00 2 digits

8 g 2 32 D00~M00 2 digits

8 g 3 33 H00~H00 24-hr format. 2 digits

8 g 3 33 M00~M00 2 digits

8 g 3 33 S00~S00 2 digits

8 g 4 34 000

8 g 5 35 000

(see below note)

8 g 6 36 0

For the model with
LAN

Version 0.0.1~9.9.9

(see below note)

67

NOTE:

1. Power on/off log data is replied as 6 sequential strings in following order.

2. Time log data definition

Value 1 Value 2 Value 3

On/ Off indicator
0: Off
1: On

Month in 2 digits (00~12) Day in two digits (00~31)
24-hr formatted Hour (00~23) Minute in 2 digits (00~59)

Hex code (in hex) = Original data (in dec) + 20

Date

Time

Code

&

(ASCII)

0 space 20 16

1 ! 21 17

2 “ 22 18

3 # 23 19

4 $ 24 20

5 % 25 21

6 & 26 22

7 ’ 27 23

8 ( 28 24

9 ) 29 25

10 0 30 26

11 1 31 27

12 2 32 28

13 3 33 29

14 4 34 30

15 5 35 31

Code

(Hex)

Date

&

Time

Code

(ASCII)

@ 40 36 V 56 52 r 72

A 41 37 W 57 53 s 73

B 42 38 X 58 54 t 74

C 43 39 Y 59 55 u 75

D 44 40 ` 60 56 v 76

E 45 41 a 61 57 w 77

F 46 42 b 62 58 x 78

G 47 43 c 63 59 y 79

H 48 44 d 64

I 49 45 e 65

P 50 46 f 66

Q 51 47 g 67

Code

(Hex)

6 36 32 R 52 48 h 68

7 37 33 S 53 49 i 69

8 38 34 T 54 50 p 70

9 39 35 U 55 51 q 71

Date

&

Time

Code

(ASCII)

Code

(Hex)

Date

&

Time

Code

(ASCII)

Code

(Hex)

68

3. Get Time log data example

Assumed the power-on/off record of display#01 as below
2014-8/31 08:00 On
2014-8/31 22:00 Off
2014-9/1 10:30 On
2014-9/1 11:00 To send “GET-Time log” command

Send: 0x 38 30 31 67 31 30 30 30 0D
Reply:
#1 0x 38 30 31 72 31 01 08 31 0D (On 8/31)
#2 0x 38 30 31 72 31 01 08 00 0D (On 08:00)
#3 0x 38 30 31 72 31 00 08 31 0D (Off 8/31)
#4 0x 38 30 31 72 31 00 22 00 0D (Off 22:00)
#5 0x 38 30 31 72 31 01 09 01 0D (On 9/1)
#6 0x 38 30 31 72 31 01 10 30 0D (On 10:30)

4. Get Date example

Assumed the current date of display#01 as below
Date: 2017-3/15

Send: 0x 38 30 31 67 32 59 30 30 0D (Get Date:Year)
Reply: 0x 38 30 31 72 32 59 31 37 0D (“Y17”)

Send: 0x 38 30 31 67 32 4D 30 30 0D (Get Date:Month)
Reply: 0x 38 30 31 72 32 4D 30 33 0D (“M03”)

Send: 0x 38 30 31 67 32 44 30 30 0D (Get Date:Day)
Reply: 0x 38 30 31 72 32 44 31 35 0D (“D15”)

5. Get Time example

Assumed the current time of display#01 as below
Time: 16:27:59

Send: 0x 38 30 31 67 33 48 30 30 0D (Get Time:Hour)
Reply: 0x 38 30 31 72 33 48 31 36 0D (“H16”)

Send: 0x 38 30 31 67 33 4D 30 30 0D (Get Time:Min)
Reply: 0x 38 30 31 72 33 4D 32 37 0D (“M27”)

Send: 0x 38 30 31 67 33 53 30 30 0D (Get Time:Sec)
Reply: 0x 38 30 31 72 33 53 35 39 0D (“S59”)

69

6. Get Device Name example

Assumed the device name is CDE-5500

Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply:
#1 0x 38 30 31 72 34 43 44 45 0D (“C” “D” “E”)
#2 0x 38 30 31 72 34 2D 35 35 0D (“-” “5” “5”)
#3 0x 38 30 31 72 34 30 30 00 0D (“0” “0” “(NULL)”)
#4 0x 38 30 31 72 34 00 00 00 0D (“(NULL)” “(NULL)” “(NULL)”)

Assumed the device name is “NMP-302 #1”

Send: 0x 38 30 31 67 34 30 30 30 0D (Get Device Name)
Reply:
#1 0x 38 30 31 72 34 4E 4D 50 0D (“N” “M” “P”)
#2 0x 38 30 31 72 34 2D 33 30 0D (“-” “3” “0”)
#3 0x 38 30 31 72 34 32 20 23 0D (“2” “(SPACE)” “#”)
#4 0x 38 30 31 72 34 31 00 00 0D (“1” “(NULL)” “(NULL)”)

7. Get MAC add example

Assumed the MAC address is 00:11:22:aa:bb:cc

Send: 0x 38 30 31 67 35 30 30 30 0D (Get MAC add)
Reply:
#1 0x 38 30 31 72 35 00 11 22 0D (“00” “11” “22”)
#2 0x 38 30 31 72 35 aa bb cc 0D (“aa” “bb” “cc”)

8. Get RS232 version example

Assumed the version is 3.0.1

Send: 0x 38 30 31 67 36 30 30 30 0D (Get RS232 version)
Reply: 0x 38 30 31 72 36 33 30 31 0D (“301”)

70

9.3.3 Remote Control Pass-through mode

When PC sets the TV/DS to Remote Control Pass through mode, the TV/DS shall
send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note,
that in this mode the RCU shall have no effect on the TV/DS function. For example:
“Volume+” will not change the volume in the LCD but only sends “Volume+” code to
PC over the RS232 port.

IR Pass Through-Function format

Reply: (Command Type=”p”)

Name Length ID Command

Type

Byte

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte

RCU Code1

(MSB)

RCU Code2

(LSB)

CR

Count

Bytes

1 2~3 4 5 6 7

order

Example1: Remote Control pass-through when “VOL+” key is pressed for TV-05
Send (Hex Format)

Name Length ID Command

Hex

0x36 0x30

Type

RCU Code1

(MSB)

RCU Code2

(LSB)

CR

0x70 0x31 0x30 0x0D

0x35

Key Code (HEX)

1 01
2 02
3 03
4 04
5 05
6 06
7 07
8 08
9 09
0 0A

- 0B
RECALL (LAST) 0C
INFO (DISPLAY) 0D

0E
ASPECT (ZOOM, SIZE) 0F
VOLUME UP (+) 10
VOLUME DOWN (-) 11
MUTE 12
CHANNEL/PAGE UP (+)/

BRIGHTNESS+
CHANNEL/PAGE DOWN (-)/

BRIGHTNESS-

13

14

71

POWER 15
SOURCES (INPUTS) 16

17

18
SLEEP 19
MENU 1A
UP 1B
DOWN 1C
LEFT (-) 1D
RIGHT (+) 1E
OK (ENTER, SET) 1F
EXIT 20

21

22

23

24

25

26

27

28

29

2A

2B
RED ■ (F1) 2C
GREEN ■ (F2) 2D
YELLOW ■ (F3) 2E
BLUE ■ (F4) 2F

NOTE:

1. This IR-pass-through code is different from the RCU key code.

2. Special control sequence for POWER key under IR-pass through mode.
2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself

on, then forward the POWER code to the host via RS232.

2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the

POWER code to the host via RS232, then turn off itself.

2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER

key pressing.

3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you

press and hold the keys.

72

Combination Keys:

Special Mode Front Key Pressing

(Interval 1 sec.)

Button Lock & Un­lock

“MENU” Lock &
Un-lock

“POWER” Lock &
Un-lock

“Touch” Lock &
Un-lock

“VOL-”  “VOL-”  “SETTING” 
“HOME”

“VOL+”  “VOL+”  “SETTING”
“HOME”

“VOL-”  “VOL+”  “SETTING” 
“HOME”

“VOL+”  “VOL+” “VOL+” 
“SETTING”  “HOME”

Remark

1. Lock all buttons of front panel and
RCU, except for “Power”.

2. All the SET functions should be
workable via RS32, even the ones
with according hot key in RCU like
Mute,…etc.

1. Lock “MENU’ key of front panel and
RCU

2. The Factory and Hospitality modes
should not be blocked for the
model using MENU-combined
key to enter these two modes.
Alternative approach will be
indicated separately if any limitation
by model.

1. Lock “POWER” key of front and
RCU.

2. The SET_POWER on/off should be
workable via RS232, but does not
mean.
the POWER lock will be released
under this case.

3. Can not be un-locked by reset in
OSD setting.

4. Will auto AC power-on in power­lock.

5. Under power-lock, the set will not
enter power saving when no PC
signal and neither not trun off when
no other video signals after 15min.

Lock Touch moduel

73

Other Information

Customer Support

For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.

Country/Region Website

Australia
New Zealand

Canada www.viewsonic.com T= 1-866-463-4775 [e-mail]

Europe www.viewsoniceurope.com http://www.viewsoniceurope.com/eu/support/call-desk/

Hong Kong www.hk.viewsonic.com T= 852 3102 2900 [e-mail]

India www.in.viewsonic.com T= 1800 419 0959 [e-mail]

Korea ap.viewsonic.com/kr/ T= 080 333 2131 [e-mail]

Latin America
(Argentina)

Latin America
(Chile)

Latin America
(Columbia)

Latin America
(Mexico)

Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: [phone])6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico

Latin America
(Peru)

www.viewsonic.com.au

www.viewsonic.com/la/

www.viewsonic.com/la/

www.viewsonic.com/la/

www.viewsonic.com/la/

www.viewsonic.com/la/

T= Telephone
C = CHAT ONLINE

AUS= 1800 880 818
NZ= 0800 008 822

C= http://www.viewsonic.com/la/

soporte/servicio-tecnico

C= http://www.viewsonic.com/la/

soporte/servicio-tecnico

C= http://www.viewsonic.com/la/

soporte/servicio-tecnico

C= http://www.viewsonic.com/la/

soporte/servicio-tecnico

C= http://www.viewsonic.com/la/

soporte/servicio-tecnico

Email

[e-mail]

[e-mail]

[e-mail]

[e-mail]

[e-mail]

[e-mail]

Macau www.hk.viewsonic.com T= 853 2840 3687 [e-mail]

Middle East ap.viewsonic.com/me/ Contact your reseller [e-mail]

Puerto Rico &
Virgin Islands

Singapore/
Malaysia/
Thailand

South Africa ap.viewsonic.com/za/ Contact your reseller [e-mail]

United States www.viewsonic.com T= 1-800-688-6688 [e-mail]

www.viewsonic.com

www.ap.viewsonic.com T= 65 6461 6044 [e-mail]

T= 1-800-688-6688 (English)
C = http://www.viewsonic.com/

la/soporte/servicio-tecnico

[e-mail]
[e-mail]

74

Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship during
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a
static image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support
(Please refer to Customer Support page). You will need to provide your product's serial number.

2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.

75

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not
be liable for:

1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,
contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is
subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.
viewsoniceurope.com under Support/Warranty Information.

Smart White Board Warranty Term Template In UG
VSC_TEMP_2013

76

Mexico Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts
may include remanufactured or refurbished parts or components & accessories.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:

a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Causes external to the product, such as electrical power fluctuations or failure.
d. Use of supplies or parts not meeting ViewSonic's specifications.
e. Normal wear and tear.
f. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is
displayed on the product for an extended period of time.

4. Removal, installation, insurance, and set-up service charges.

How to get service:

For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the
attached Customer Support page). You will need to provide your product's serial number, so please record the
product information in the space provided below on your purchase for your future use. Please retain your receipt
of proof of purchase to support your warranty claim.
For Your Records
Product Name: _____________________________ Model Number: _________________________________
Document Number: _________________________ Serial Number: _________________________________
Purchase Date: _____________________________ Extended Warranty Purchase? _________________ (Y/N)
If so, what date does warranty expire? _______________

1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)
your address, (d) a description of the problem, and (e) the serial number of the product.

2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.

3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein including the
implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference
with business relationships, or other commercial loss, even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

77

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: [phone] http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: [phone]
E-Mail: [e-mail]

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: [phone] CON 10 LINEAS
E-Mail: [e-mail]

Chihuahua

Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: [phone]
E-Mail: [e-mail]

Distrito Federal:

QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: [phone]
E-Mail: [e-mail]

Guerrero Acapulco

GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: [phone]

MERIDA:

ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: [phone]
E-Mail: [e-mail]

Tijuana:

STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico

Villahermosa:

Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: [phone]
E-Mail: [e-mail]

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: [phone]
E-Mail: [e-mail]

Cuernavaca

Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: [phone]
E-Mail: [e-mail]

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: [phone]
E-Mail: [e-mail]

Monterrey:

Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: [phone]
E-Mail: [e-mail]

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: [phone]
Fax: [phone]
E-Mail. [e-mail]

FOR USA SUPPORT:

ViewSonic Corporation
10 Pointe Dr. Suite 200. Brea, CA. 92821, UY.S.A
Tel: [phone] (English); 866-323-8056 (Spanish);
E-Mail: http://www.viewsonic.com

Smart White Board Mexico Warranty Term Template In UG
VSC_TEMP_2013

78