ViewSonic CDE7051-TL User Guide

SWB5501/SWB6552/SWB7051/
SWB8451
Smart White Board

CDE5501/CDE6552/CDE7051/
CDE8451
LCD Display

User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://

www.viewsonic.com in English, or in specic languages using the Regional selection

box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”

Model No. VS15421/VS15432/VS15633/VS15420

Compliance Information

NOTE: This section addresses all connected requirements and statements regarding

regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2004/108/EC and Low Voltage
Directive 2006/95/EC.

Following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE).The mark indicates
the requirement NOT to dispose the equipment as unsorted municipal
waste, but use the return and collection systems according to local law.

i

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Proposed Maximum
Concentration

Actual Concentration

Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr
Polybrominated biphenyls

(PBB)
Polybrominated diphenyl ethers

(PBDE)

6+

) 0.1% < 0.1%

0.1% < 0.1%

0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex III
of the RoHS2 Directives as noted below:

Examples of exempted components are:

1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):

(1) Short length (≦500 mm): maximum 3.5 mg per lamp.
(2) Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
(3) Long length (＞1,500 mm): maximum 13 mg per lamp.

2. Lead in glass of cathode ray tubes.

3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.

4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.

5. Copper alloy containing up to 4% lead by weight.

6. Lead in high melting temperature type solders (i.e. lead-based alloys containing

85% by weight or more lead).

7. Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.

ii

Cautions and Warnings

1. Read these instructions completely before using the equipment.

2. Keep these instructions in a safe place.

3. Heed all warnings and follow all instructions.

4. Always handle the LCD display with care when moving it.

5. Never remove the rear cover. This LCD display contains high-voltage parts.

You may be seriously injured if you touch them.

6. Do not use this equipment near water. Warning: To reduce the risk of fire or
electric shock, do not expose this apparatus to rain or moisture.

7. Avoid exposing the LCD display to direct sunlight or another heat source. Orient
the LCD display away from direct sunlight to reduce glare.

8. Clean with a soft, dry cloth. If further cleaning is required, see the “Care and
Maintenance” section in this guide for further instructions.

9. Avoid touching the screen. Skin oils are difficult to remove.

10. Do not rub or apply pressure to the LCD panel, as it may permanently damage

the screen.

11. Do not block any ventilation openings. Install the equipment in accordance with
the manufacturer’s instructions.

12. Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that produce heat.

13. Place the LCD display in a well ventilated area. Do not place anything on the
LCD display that prevents heat dissipation.

14. Do not place heavy objects on the LCD display, video cable, or power cord.

15. If smoke, an abnormal noise, or a strange odor is present, immediately switch

the LCD display off and call your dealer or ViewSonic. It is dangerous to continue
using the LCD display.

16. Do not attempt to circumvent the safety provisions of the polarized or grounding­type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wide blade
and the third prong are provided for your safety. If the plug does not fit into your
outlet, consult an electrician for replacement of the outlet.

17. Protect the power cord from being tread upon or pinched, particularly at the plug,
and the point where if emerges from the equipment. Be sure that the power outlet
is located near the equipment so that it is easily accessible.

18. Only use attachments/accessories specified by the manufacturer.

(Continued on next page)

iii

19. Use only with the cart, stand, tripod, bracket, or table specified by
the manufacturer, or sold with the equipment. When a cart is used,
use caution when moving the cart/equipment combination to avoid
injury from tipping over.

20. Unplug this equipment when it will be unused for long periods of time.

21. Refer all servicing to qualified service personnel. Service is required when the

unit has been damaged in any way, such as: if the power-supply cord or plug is
damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed
to rain or moisture, or if the unit does not operate normally or has been dropped.

iv

Contents

Compliance Information

FCC Compliance Statement ................................................................ i

Industry Canada Statement ................................................................. i

CE Conformity for European Countries ............................................... i

Declaration of RoHS2 Compliance ......................................................ii

Cautions and Warnings ......................................................................iii

Copyright Information

Product Registration ........................................................................... 2

For Your Records ............................................................................... 2

1. Getting Started

1.1 Package Contents ........................................................................ 3

1.2 Wall Mount Kit Specifications (VESA) .......................................... 4

2. Smart Whiteboard/LCD Display Features

2.1 Control Panel Overview ................................................................ 5

2.2 Terminal Interface Overview ........................................................ 7

2.3 Remote Control Overview ............................................................ 9

2.4 Inserting Remote Control Batteries ............................................ 11

2.5 Remote Control Receiver Range ............................................... 12

3. Setting Up Your Display

3.1 Connecting an External PC ........................................................ 13

3.2 RS232 Connections ................................................................... 15

3.3 Connecting USB Peripherals ...................................................... 16

3.4 AV IN Connections ..................................................................... 18

3.5 S-Video Connections .................................................................. 19

3.6 YPbPr Connections .................................................................... 20

3.7 HDMI Connections ..................................................................... 21

3.8 Microphone Connections ............................................................ 22

3.9 Coaxial Connections .................................................................. 23

3.10 VGA Connections ..................................................................... 24

3.11 AV OUT Connections ............................................................... 26

v

4. Basic Display Operations

5. OSD Menu Operation

5.1 Input Source ............................................................................... 28

5.2 Screen Menu .............................................................................. 29

5.3 Picture Menu .............................................................................. 30

5.4 Sound Menu ............................................................................... 31

5.5 Time Menu ................................................................................. 32

5.6 Lock Menu .................................................................................. 33

5.7 Setup Menu ................................................................................ 34

6. Trouble Shooting

7. Care and Maintenance

8. Display Modes

8.1 YPbPr Mode ............................................................................... 38

8.2 VGA Mode .................................................................................. 38

8.3 HDMI Mode ................................................................................ 39

9. Specifications

10. RS-232 Protocol

10.1 Introduction ............................................................................... 41

10.2 Description ............................................................................... 41

10.2.1 Hardware specification .......................................................... 41

10.2.2 Communication Setting ......................................................... 42

10.2.3 Command Message Reference ............................................. 42

10.3 Protocol .................................................................................... 42

10.3.1 Set-Function Listing ............................................................... 42

10.3.2 Get-Function Listing .............................................................. 48

10.3.3 Remote Control Pass-through mode ..................................... 51

Other Information

Customer Support ............................................................................ 53

Limited Warranty .............................................................................. 54

vi

Copyright Information

Copyright © ViewSonic® Corporation, 2013. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation in the United States and other countries.

ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered
trademarks of ViewSonic Corporation.

VESA is a registered trademark of the Video Electronics Standards Association.
DPMS, DisplayPort, and DDC are trademarks of VESA.

is a trademark of SRS Labs, Inc.

Premium Sound technology is incorporated under license from SRS Labs, Inc.

E

NERGY STAR

Agency (EPA).

As an E

NERGY STAR

product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors
or omissions contained herein; nor for incidental or consequential damages resulting
from furnishing this material, or the performance or use of this product.

®

is a registered trademark of the U.S. Environmental Protection

®

partner, ViewSonic Corporation has determined that this

In the interest of continuing product improvement, ViewSonic Corporation reserves
the right to change product specifications without notice. Information in this
document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means,
for any purpose without prior written permission from ViewSonic Corporation.

1

Product Registration

To fulfill possible future product needs, and to receive additional product information
as it becomes available, please visit your region section on ViewSonic’s website to
register your product online.

The ViewSonic CD also provides an opportunity for you to print the product
registration form. Upon completion, please mail or fax to a respective ViewSonic
office. To find your registration form, use the directory “:\CD\Registration”.
Registering your product will best prepare you for future customer service needs.

Please print this user guide and fill the information in the “For Your Records” section.
Your LCD displays serial number is located on the rear side of the display.

For additional information, please see the “Customer Support” section in this guide.

For Your Records

Product Name:

Model Number:
Document Number:

Serial Number:
Purchase Date:

Product disposal at end of product life

ViewSonic respects the environment and is committed to working and living green.
Thank you for being part of Smarter, Greener Computing.

Please visit ViewSonic website to learn more.

USA & Canada: http://www.viewsonic.com/company/green/recycle-program/

Europe: http://www.viewsoniceurope.com/uk/support/recycling-information/

SWB5501/SWB6552/SWB7051/SWB8451
ViewSonic Smart White Board
CDE5501/CDE6552/CDE7051/CDE8451

ViewSonic LCD Display

VS15421/VS15432/VS15633/VS15420
SWB5501/SWB6552/SWB7051/SWB8451/CDE5501/
CDE6552/CDE7051/CDE8451_UG_ENG
Rev. 1C 10-09-13
_______________________________________
_______________________________________

Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

2

1. Getting Started

Congratulations on your purchase of a ViewSonic® Smart Whiteboard/LCD display.

Important! Save the original box and all packing material for future shipping needs.

Note: The word “Windows” in this user guide refers to Microsoft Windows operating

system.

1.1 Package Contents

• Power cable

• VGA cable

• Remote control

• AAA battery x 2

• USB cable

• Audio cable

• Stylus pen x 3

• AV cable (for SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451

models only)

• YPbPr cable (for SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451
models only)

• Wall mount installation guide

• User manual CD wizard

- User Guide

- ViewBoard software

3

1.2 Wall Mount Kit Specifications (VESA)

Please follow the instructions in the wall mount installation guide to install your
wall mount or mobile mount bracket. If attaching to other building materials, please
contact your nearest dealer.

inch VESA Spec. (A x B) Standard Screw (C x D) Quantity
55 400 x 400 mm M8 x L40 4
65 600 x 400 mm M8 x L40 4
70 600 x 600 mm M8 x L40 4
84 600 x 600 mm M8 x L40 8

• ViewSonic provides the standard dimensions for wall mount kits as shown in the

table above.

• To find the perfect mount, please browse www.viewsonic.com or call our service
team: United States 1-800-688-6688, Canada 1-866-463-4775.

• When purchasing our wall mount kit, a detailed install manual and all parts

necessary for assembly are provided.

• Do not use the screws that longer than the standard dimension, as they may
cause damage to the inside of the LCD display set.

4

2. Smart Whiteboard/LCD Display
Features

This section introduces you to the features of your Smart Whiteboard/LCD Display.

Note: The features or applications described in this User’s manual may vary
depending on the device model purchased.

2.1 Control Panel Overview

SWB5501/CDE5501 Control Panel:

Item Description

INPUT

MENU

CH.

VOL+/-

RC Receiver

Power Indicator

Power On/Off

Switch between different sources

OSD Menu On/Off

Move upward/downward to scroll through menu options.

Increase or decrease volume

Receives signals from the remote control

Indicates power status (On/Off)

6

7

5

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Control Panel:

ENERGY

SAVING

ZOOM VOL- VOL+ PC/VGA

INPUT

PC USB

Item Description

Power On / Off switch

INPUT Switch to different source

PC/VGA Switch between PC and VGA sources

VOL+/- Increase or decrease volume

ZOOM Adjust screen ratio

ENERGY SAVING Energy-saving mode

PC USB Internal PC USB port

RC Receiver Receives signals from the remote control

Power Indicator Indicates power status (On / Off)

PC USB

6

2.2 Terminal Interface Overview

SWB5501/CDE5501 Interface:

Item Description

AUDIO OUT

MIC

USB IN

VGA OUT

LAN IN

USB IN

HDMI

S-VIDEO

COAXIAL

AUDIO IN

VGA IN

AV OUT

TOUCH OUT

AV IN

COMPONENT

Connects the device to headphones or speakers

Connects to a microphone
Connects USB peripherals such as HDDs USB keyboards,

mice and more
Connects the display with the VGA-IN connector

Standard RJ45 (10M/100M/1G) Internet connection interface

Display Motherboard Upgrade Interface

High Definition Multimedia Interface

S-VIDEO input

Coaxial output

Connects the device to external audio sources

Connects the device to external video sources

Audio-Video output port

External PC touch-signal input

Audio-Video combined input port

YPbPr signal input, connect DVD, set -top -box with YPbPr

RS232

AC IN

POWER

Note: Model nos. CDE5501 do not have interface features #1 – 5 if the optional
slot-in PC module is not installed.

Serial port interface

AC power input

Power On / Off switch

7

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Interface:

Item Description

LAN IN

VGA OUT

MIC

AUDIO OUT

USB IN

TOUCH

HDMI IN

COAXIAL

VGA IN

AUDIO IN

YPbPr IN

AV IN

AV OUT

MIC IN

Standard RJ45 (10M/100M/1G) Internet connection interface

Connects the display to a VGA-IN connector

Connects to a microphone

Connects the device to headphones or speakers
Connects USB peripherals such as HDDs USB keyboards and

mice
Display Motherboard Upgrade Interface
Touch signal input, controls an external PC once the driver has

been installed (available through PC, VGA and HDMI sources).
High Definition Multimedia Interface

Coaxial output

Connects the device to external video sources

Connects the device to external audio sources

YPbPr signal input, connects to DVD players and set-top boxes

Audio-Video combined input port

Audio-Video output port

Connects to a microphone

RS232

AC IN

POWER

Note: Model no. CDE6552/CDE7051/CDE8451 does not have interface features
#1 – 5 if the optional slot-in PC module is not installed.

Serial port interface

AC power input

Power On / Off switch

8

2.3 Remote Control Overview

9

Press to turn the display ON/OFF (Standby), or press
and hold for 5 seconds to shut down

Press to scroll down

Mute / Unmute

Set the sleep time function

Display information of the current input source

Picture mode selection

Sound mode selection

Numeric input button

Press to switch between PC applications

Numeric input button

Return to previous channel / Close current PC window

Source selection button

Press to display Menu

Adjust the aspect ratio of PC, HDMI and VGA sources

PC ‘Alt’ button

PC ‘Tab’ button

Switch to Desktop

PC ‘Backspace’ button

PC ‘Windows’ button

PC ‘Menu’ button

Press to scroll up

Enter button. Press it to select options.

Writing software startup

Shortcut button to exit dialog boxes

Digital program guide (not available)

PC ‘Space’ button

Channel scroll buttons (not available)

Increase / Decrease volume

F1 Function

F2 Function

F3 Function

4 Function

F5 Function

F6 Function

F7 Function

F8 Function

F9 Function

F10 Function

F11 Function

F12 Function

Press to scroll left

Press to scroll right

10

2.4 Inserting Remote Control Batteries

To insert the provided batteries into the remote control follow these instructions. We
recommend that you don’t mix battery types.

1. Remove the cover on the rear of the remote control.

2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the

“+” on the battery post.

3. Replace the cover by aligning it with the slot on the remote control and snapping

the latch shut.

Warning: There is a risk of explosion if batteries are replaced with the incorrect type.

Note: Always dispose of old batteries in an environmentally friendly way. Contact

your local government for more information on how to dispose of batteries safely.

11

2.5 Remote Control Receiver Range

The working range of the remote control receiver is shown here. It has an effective
range of 8 meters. Make sure there is nothing obstructing the remote control’s signal
to the receiver.

12

3. Setting Up Your Display

Warning: For the safety of you and your unit, please do not connect to a power

supply before the external device is prepared.

3.1 Connecting an External PC

SWB5501/CDE5501 Models:

13

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Models:

1. To display video and sound from an external PC follow the instructions below.

Note: External PCs can also be connected to the display via HDMI cable.

• Connect a VGA cable (15-pin) from your external PC to the VGA IN port on
the display.

• Connect an audio cable from the AUDIO OUT port on your external PC to the
AUDIO IN port on the display.

2. Connect a USB cable to the external PC from the TOUCH OUT port of the
display.

3. Plug the power cord into the rear panel of the display and flip the power switch
(I/O) to the “I” position. The display is now in “Standby” mode.

4. Turn on your external computer and set up the touch driver.

14

5. Press the

6. Press the INPUT button to switch to the “PC” source.

Note: For optimal results, select 1920x1080p as the external computer's input

resolution.

button on the right-hand side of the display to turn on the screen.

3.2 RS232 Connections

When you use a RS232 serial port cable to connect your display to an external
computer, certain functions can be controlled by the PC, including power on/off,
volume adjustment and more.

15

3.3 Connecting USB Peripherals

Just like a regular PC, it is easy to connect various USB devices and other
peripherals with your smart whiteboard.

1. USB Peripherals: Plug the USB device cable into the USB IN port.

2. Networking and modem cables: Plug the router cable into the LAN IN port.

3. Microphone: Plug the microphone cable into the MIC port.

SWB5501 Model:

16

SWB6552/SWB7051/SWB8451 Models:

17

3.4 AV IN Connections

SWB5501/CDE5501 Models:

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Models:

1. Connect a 3-color AV cable from the AV IN ports on your display to the AV OUT

ports of a peripheral device (AV cable: Yellow is Video, Red is Audio-R, White is
Audio-L).

2. Plug in the power cord, and turn on the rear-panel power supply switch (see
section 3.1).

3. Press the button on the right-hand side of the display to turn the screen on
(see section 3.1).

4. Press the INPUT button to switch to the “AV” source.

18

3.5 S-Video Connections

(SWB5501/CDE5501 models only)

1. Connect the S-VIDEO cable to the ports of the display and the peripheral device.

2. Plug in the power cord, and turn on the rear-panel power supply switch (see

section 3.1).

3. Press the
(see section 3.1).

4. Press the INPUT button to switch to the “S-VIDEO” source.

button on the right-hand side of the display to turn the screen on

19

3.6 YPbPr Connections

SWB5501/CDE5501 Models:

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Models:

1. Connect the 3-color YPbPr cable from the COMPONENT ports on your display to

the ports on the peripheral device.

2. Plug in the power cord, and turn on the rear-panel power supply switch (see
section 3.1).

3. Press the
(see section 3.1).

4. Press the INPUT button to switch to the “YPbPr” source.

button on the right-hand side of the display to turn the screen on

20

3.7 HDMI Connections

SWB5501/CDE5501 Models:

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Models:

1. Connect the HDMI cable to the HDMI ports on your display and peripheral

device.

2. Plug in the power cord, and turn on the rear-panel power supply switch (see
section 3.1).

3. Press the button on the right-hand side of the display to turn the screen on
(see section 3.1).

4. Press the INPUT button to switch to the “HDMI 1” or “HDMI 2” source.

21

3.8 Microphone Connections

(SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 models only)

1. Connect the microphone cable to the MIC IN jack.

2. Plug in the power cord, and turn on the rear-panel power supply switch (see

section 3.1).

3. Press the button on the right-hand side of the display to turn the screen on
(see section 3.1).

4. The microphone/speakerphone can be used with all channels.

22

3.9 Coaxial Connections

SWB5501/CDE5501 Models:

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Models:

1. Connect a coaxial cable from DIGITAL OUT to your sound system’s coaxial

connector.

2. Plug in the power cord, and turn on the rear-panel power supply switch (see
section 3.1).

3. Press the button on the right-hand side of the display to turn the screen on
(see section 3.1).

23

3.10 VGA Connections

SWB5501 Model:

SWB6552/SWB7051/SWB8451 Models:

1. To output video and sound to an external device via VGA connection:

• Connect a VGA cable (15-pin) from your display’s VGA OUT port to the input

port of a projector or other device.

• Connect an audio cable from the AUDIO OUT port on your display to the input

port of your speaker system.

24

2. Plug in the power cord, and turn on the rear-panel power supply switch (see
section 3.1).

3. Press the
(see section 3.1).

4. Press the INPUT button to switch to the “PC” source.

5. Setup the VGA OUT or Multiscreen settings on your smart display.

Note: The VGA OUT function can output images from the smart display only.

button on the right-hand side of the display to turn the screen on

25

3.11 AV OUT Connections

Connecting a display:

To output video from you smart whiteboard to a second display, connect a 3-color
AV cable from the AV OUT ports on your display to the AV IN ports of the secondary
display (AV cable: Yellow is Video, Red is Audio-R, White is Audio-L).

SWB5501/CDE5501 Models:

SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 Models:

26

4. Basic Display Operations

Here are several basic display operations you should become familiar with when
using your display:

Turning on the display:

Plug the display’s power cord into a power source, and wait 30 seconds before
pressing the button to turn on the display and PC together.

Turning off the display:

From the Windows 8 START menu, press the POWER button on the remote control
to see the message in the image below. Press the power button again to turn off
both the display and PC.

Using the Windows button:

With the display on, you can press the WINDOWS button on the remote control to
jump back and forth between the desktop screen and the Windows 8 Start menu, or
back and forth between the current and previous screens.

Entering Standby mode:

To enter standby mode, touch the WINDOWS button on the lower left-hand corner
of the desktop screen or press the WINDOWS button on the remote control. Select
OFF. This will turn off the PC, but the display will still be on.

Exiting Standby mode:

From Standby mode you can turn on the PC by pressing the INPUT button to switch
back to the PC source. Both the display and the PC will now be on.

27

5. OSD Menu Operation

5.1 Input Source

To select an input source:

1. Press INPUT to display the input source list.

2. Press DOWN / UP or INPUT to highlight the input source you want.

3. Press ENTER to select the input source.

4. Press EXIT to quit the on-screen menu.

28

5.2 Screen Menu

The Screen menu is available only in VGA or DVI modes. When using DVI signal
input mode, only the Horizontal Position and Vertical Position can be adjusted.
Press the buttons to highlight one of the following options then press ENTER
to select it.

Auto Adjust: Automatically adjust H-Offset, V-Offset, Size and Phase settings. For
best results, open a “full-screen” picture before executing Auto Adjust.

H-Offset: Shift the screen slightly to the left or right.

V-Offset: Shift the screen slightly up or down.

Size: Adjust the picture size.

Phase: Adjust the VGA picture signal sampling phase. This may affect image

definition. A wrong value may be the fault of the interference.

Position Reset: Reset the Screen menu to default settings.

29

5.3 Picture Menu

Inside the Picture menu, press the buttons to highlight one of the following
options then press ENTER or to enter the sub-menu. Press EXIT to leave the on­screen menu, or press MENU to go back to the previous menu.

Picture Mode: When Picture Mode is set to personal, the following settings can be
manually adjusted. You can press the P.MODE shortcut button on the remote control
to select Picture Mode directly.

Contrast/Brightness/Color/Tint/Sharpness: Highlight a menu item and press . Press

to adjust the value up or down along the scale bar that appears (see below image).

Tint adjustment is available for NTSC-system AV or S-video sources.

Color Temp: Press the buttons to adjust the color temperature to one of the
following:

Normal: General setting.

Cold: High color temperature.

Warm: Low color temperature.

Noise Reduction: Off/Low/Middle/High/Default.

30

5.4 Sound Menu

Inside the Sound menu, press the buttons to highlight one of the following
options then press ENTER or
screen menu, or press MENU to go back to the previous menu.

to enter the sub-menu. Press EXIT to leave the on-

Sound Mode: Standard/Music/Movie/Sports/Personal. The following items can only
be adjusted in “Personal” mode:

Bass: Adjust the low frequency band response.

Treble: Adjust the low frequency band response.

Balance: Adjust the level of sound coming from the left or right speakers.

Auto Volume: Reduces the sound fluctuation between channels and programs

automatically.

Surround Sound: Turns Surround Sound on or off.

SPDIF MODE: Select from Off/Auto/PCM SPDIF modes.

AD Switch: Turn AD switch on or off (Not available).

Microphone Switch: Turns the microphone on or off.

CDE6552/CDE7051/CDE8451 models only)

(SWB6552/SWB7051/SWB8451/

Microphone Volume: Adjusts the microphone volume. (SWB6552/SWB7051/

SWB8451/CDE6552/CDE7051/CDE8451 models)

Microphone Channel: Different mic settings for different channels prevent

interference.

(SWB6552/SWB7051/SWB8451/CDE6552/CDE7051/CDE8451 models only)

Chord Effect: Adjusts touch sounds. (SWB6552/SWB7051/SWB8451/CDE6552/

CDE7051/CDE8451 models only)

31

5.5 Time Menu

Press MENU to display the Main Menu then press the buttons to highlight the
Time Menu. Press ENTER or to enter the sub-menu. In the Time Menu you can
adjust the following items:

Clock: Sets the time using the digital input signal.

Time Zone: Select the time zone for your region (Note: Clock and Time Zone

functions are not available).

Sleep Time: Select the time (in minutes) that you want the display to shut off
automatically. You can turn off this setting at any time.

Auto Sleep: Select the amount of time (in hours) that you want the display to remain
on, after the last operation, before shutting off automatically. You can turn off this
setting at any time.

OSD Timer: Select the amount of time (in seconds) that you want the on-screen
display to remain on after the last operation.

32

5.6 Lock Menu

You can change the display’s lock settings in the Lock Menu. To access the Lock
Menu, first press MENU to display the main menu then press the buttons to
select Lock Menu. Press ENTER or to enter the Lock menu.

The default password for the Lock System is “0000”. The default master password is
“4711”. Enable the lock system by selecting “ON”. To create a new password select
“Set Password”.

33

5.7 Setup Menu

To access the Setup Menu, first press MENU to display the main menu then press
the buttons to select Setup Menu. Press ENTER or to enter the Setup menu.

OSD language: Set the OSD menu language.

Aspect Ratio: Set the display image aspect ratio according to the input source.

Blue Screen: Set the screen background color for when there is no signal input.

Reset: Revert back to the default factory settings.

Display ID: To set ID number to LCD display for RS232 function.

Software Update (USB): Update your display's OS software.

34

6. Trouble Shooting

Remote control is out of
order

The unit turns of unexpect­edly

PC mode

No PC signal 1. Check the display settings.

Background streaking 1. Choose auto adjust.

1. Check whether something is obstructing the
display’s remote control receiver.

2. Check whether the batteries in the remote control
are installed correctly.

3. Check whether the batteries need to be replaced.

1. Check whether Sleep mode is enabled.

2. Check if there is a power outage in your area.

3. Turn on the display and see if the problem is with

the signal and control system.

2. Check the display resolution.

3. Adjust the Hs & Vs (synchronization) settings using

the OSD menu.

2. Adjust clock and phase.

False color 1. Check the VGA connection.

2. Adjust chroma, brightness and contrast settings.

Unsupported format 1. Choose auto adjust.

2. Adjust clock and phase settings.

Touch Function

Touch function does not
work

1. Check that drivers are installed correctly.

2. Reinstall driver.

3. Check setup and align it.

4. Check whether the touch pen is working properly.

35

Video not working properly

No picture / No sound 1. Check POWER status.

2. Check the signal cable.

3. Check that the internal PC is installed correctly.

Picture trembling 1. Check the signal cable.

2. Check if other electronics are interrupting the

signal.

Poor picture 1. Adjust chroma, brightness and contrast settings in

the menu.

2. Check the signal cable.

Audio not working properly

No sound 1. Press the Mute/ Unmute button.

2. Adjust the volume.

3. Check the audio cable.

One speaker only 1. Adjust the sound balance in the menu.

2. Check the sound control panel settings of the

computer.

3. Check the audio cable.

No sound from VGA-OUT 1. Check that the audio cable is properly connected.

36

7. Care and Maintenance

Please follow these cleaning guidelines to make sure your smart whiteboard display
looks like new for years to come:

• Don't clean the machine if it has been turned on for a long period of time.

• Unplug the unit from the wall outlet before cleaning or polishing it.

• Don’t use liquid cleaners or aerosol cleaners on the screen.

• Only use a slightly dampened cloth when cleaning the exterior of the unit.

• Don't use system continuously for long periods of time.

• Remember to unplug the display when it is not in use.

• Use a power surge protector to prevent system failures and power supply surges.

• Make sure the display remains dry at all times. Be careful when handling liquids

near or on the unit.

Note: If condensation appears between the glass and the panel, keep the display
turned on until the moisture disappears.

37

8. Display Modes

8.1 YPbPr Mode

480i @60Hz
480p @60Hz
576i @50Hz
576p @50Hz
720p @50Hz/60Hz
1080i @50Hz/60Hz
1080p @50Hz/60Hz

8.2 VGA Mode

640x480 @60Hz/72Hz/75Hz
720x400 @70Hz
800x600 @56Hz/60Hz/72Hz/75Hz
832x624 @75Hz
1024x768 @60Hz/70Hz/75Hz
1152x870 @75Hz
1280x768 @60Hz/75Hz
1280x960 @60Hz
1280x1024 @60Hz/75Hz
1360x768 @60Hz
1440x900 @60Hz/75Hz
1920x1080 @60Hz

38

8.3 HDMI Mode

640x480 @60Hz/70Hz
720x400 @70Hz
800x600 @60Hz/70Hz
1024x768 @60Hz/70Hz/75Hz
1280x800 @60Hz
1280x1024 @60Hz
1360x768 @60Hz
1440x900 @60Hz
1680x1050 @60Hz
1920x1080 @60Hz
480i @60Hz
480p @59Hz/60Hz
576i @50Hz
720p @50Hz/60Hz
576p @50Hz
1080i @50Hz/60Hz
1080p @50Hz/60Hz

39

9. Specifications

Model SWB5501

CDE5501

LCD Screen Size 54.6” 65.5” 69.5” 84”

Input Signal 2 x HDMI

2 x VGA

2 x PC audio

1 x S-video

1 x YPbPr

1x CVBS

Speaker Output 15W x 2

RS232 Output RS232 communication

Power Voltage 100V-240V AC 50/60HZ

Operation
Conditions

Storage
Conditions

Temperature
Humidity
Altitude

Temperature
Humidity
Altitude

SWB6552

CDE6552

32°F to 104°F (0°C to 40°C)
20% ~ 80% non-condensing

≦2000M

-4°F to 140°F (-20°C to 60°C)
10% ~ 90% non-condensing

≦2000M

SWB7051

CDE7051

2 x HDMI

2 x VGA

2 x PC audio

1 x Mic in

1 x YPbPr

1x CVBS

SWB8451

CDE8451

Dimensions Physical (mm) 1369 x 828

x 104

Weight Physical (kg) 47 66 75 116

Power
Consumption

On
Off

158W

<0.5W

1544 x 937

x 95

245W

<0.5W

1649 x 999

x 97

242W

<0.5W

1979 x 1186

x 86

560W

<0.5W

Note: Product Specifications are subject to change without notice.

40

10. RS-232 Protocol

10.1 Introduction

This document describes the hardware interface spec and software protocols
of RS232 interface communication between ViewSonic Commercial TV / Digital
Signage and PC or other control unit with RS232 protocol.

The protocol contains three sections command:

• Set-Function

• Get-Function

• Remote control pass-through mode

※ In the document below, “PC” represents all the control units that can send or
receive the RS232 protocol command.

10.2 Description

10.2.1 Hardware specification

Viewsonic TV communication port on the rear side:
(1) Connector type: DSUB 9-Pin Male
(2) Pin Assignment

Male DSUB 9-Pin
(outside view)

[Special case]

3.5mm barrel connector

Pin # Signal Remark

1 NC
2 RXD Input to Commercial TV or DS
3 TXD Output from Commercial TV or

DS
4 NC
5 GND
6 NC
7 NC
8 NC
9 NC
frame GND
* Use of crossover (null modem) cable required for

use with PC

Pin # Signal Remark

Tip TXD Output from Commercial TV or

DS
Ring RXD Input to Commercial TV or DS
Sleeve GND

41

10.2.2 Communication Setting

- Baud Rate Select: 9600bps (fixed)

- Data bits: 8 bits (fixed)

- Parity: None (fixed)

- Stop Bits: 1 (fixed)

10.2.3 Command Message Reference

PC sends to Monitor command packet followed by “CR”. Every time PC sends
control command to the Monitor, the Monitor shall respond as follows:

1. If the message is received correctly it will send “+” (02Bh) followed by “CR”
(00Dh)

2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR”
(00Dh)

10.3 Protocol

10.3.1 Set-Function Listing

The PC can control the TV/DS for specific actions. The Set-Function command
allows you to control the TV/DS behavior in a remote site through the RS232 port.
The Set-Function packet format consists of 9 bytes.

Set-Function description:

Length: Total Byte of Message excluding “CR”.

TV/DS ID Identification for each of TV/DS (01~98; default is 01)

If we want to set all TV/DS settings, use the TV/DS ID “99”, and
it will not have Reply command on this function.
The TV/DS ID can be set via the OSD menu for each TV/DS
set.

Command Type Identify command type,

“s” (0x73h) : Set Command
“+” (0x2Bh) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply

Command: Function command code: One byte ASCII code.

Value[1~3]: Three bytes ASCII that defines the value.

CR 0x0D

42

Set-Function format
Send: (Command Type=”s”)

Name Length ID Command

Type

Byte

Count

Bytes

order

NOTE:
For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception.

Reply: (Command Type=”+” or “-”)

Name Length ID Command

Byte

Count

Bytes

order

NOTE:

1. The reply for “Power on” command is the exception for VT2405LED-1 and

VT3205LED. It’s 0x322B0D ( 2+<CR>).

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

1 Byte 2 Byte 1 Byte 1 Byte

1 2~3 4 5

Command Value1 Value2 Value3 CR

CR

Type

2. When PC applies command to all displays (ID=99), only the #1 set needs to reply

by the name of ID=1.

Example1: Set Brightness as 76 for TV-02 and this command is valid
Send (Hex Format)

Name Length ID Command

Type

Hex

Reply (Hex Format)

Name Length ID Command

Hex

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid
Send (Hex Format)

0x38 0x30

0x32

0x34 0x30

0x73 0x24 0x30 0x37 0x36 0x0D

0x32

Command Value1 Value2 Value3 CR

CR

Type

0x2B 0x0D

Name Length ID Command

Type

Hex

0x38 0x30

0x32

0x73 0x24 0x31 0x37 0x36 0x0D

Command Value1 Value2 Value3 CR

43

Reply (Hex Format)

Name Length ID Command

CR

Type

Hex

0x34 0x30

0x2D 0x0D

0x32

Set-function table

Set

Function

Power on/
off(standby)

*Power on 6 n/a s ! 21 001: ON For VT2405-1, and

Input Select 8 s “ 22 000 : TV

Contrast 8 s # 23 000 ~ 100

Length ID Command

Type

(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)

8 s ! 21 000: STBY

Command Value Range Comments

001: ON

001 : AV
002 : S-Video
003 : YPbPr
004 : HDMI
014: HDMI2
024: HDMI3
005 : DVI
006 : VGA1 (PC)
016: VGA2
007: OPS

Exclude VT2405-1, and
VT3205

VT3205 only

1. No need for USB

2. For the case of two
more same sources,

nd

the 2

digital is
used to indicate the
extension.

3. Exclude VT2405-1,
and VT3205

Brightness 8 s $ 24 000 ~ 100

Sharpness 8 s % 25 000 ~ 100

Color 8 s & 26 000 ~ 100

Tint 8 s ‘ 27 000 ~ 100

Color mode 8 s ) 29 000: Normal

001: Warm
002: Cold
003: Personal

Sound 8 s - 2D 000: SRS Off

001: SRS On

Bass 8 s . 2E 000 ~ 100 (for TV)

Treble 8 s / 2F 000 ~ 100 (for TV)

Balance 8 s 0 30 000 ~ 100 (for TV)

Picture Size 8 s 1 31 000 : FULL

001 : NORMAL
002 : CUSTOM
003 : DYNAMIC
004 : REAL

OSD
language

OSD timeout 8 s 3 33 005 ~120 Sec Set OSD timeout

8 s 2 32 000: English

001: French
002: Spanish

(for TV)

Sets Balance position

(for DS)

Extend the value
for more supported
languages

Power lock 8 s 4 34 000 : Unlock

001 : Lock

44

Volume 8 s 5 35 000 ~ 100

900:Volume down(-

1)
901:Volume up(+1)

Mute 8 s 6 36 000: OFF

001: ON (mute)

Off Timer 8 s 7 37 000: OFF

001~024 (hour)

PIP-Mode 8 s 9 39 000 : OFF

(for DS)
001: PIP
002: PBP

PIP-Sound
select

PIP-Position 8 s ; 3B 000: Up

8 s : 3A 000: Main

001: PIP

(for DS)

(for DS)
001: Down
002: Left
003: Right

PIP-Input 8 s < 3C 000 : TV

001 : AV
002 : S-Video
003 : YPbPr
004 : HDMI

(for DS)

For the case of two

more same sources,

nd

the 2

indicate the extension.
014: HDMI2
024: HDMI3
005 : DVI
006 : PC/VGA
007: OPS

Button lock 8 s 8 38 000: Unlock

001: Lock

TV channel
(DTV)

8 s < 3C

For -0:
001~999
A00~F99
(1000~1599)
For -k:
1st and 2nd char are

(for TV)

1. Channel OSD
number but not
frequency number

2. For VT3255, VT4236,
and CDE3201 only

same as -0
3th char is CHAR
[ ASC(3th digi)+ k
x 10 ]

TV channel

8 s = 3D 001~999 (for TV)

(ATV)

Menu lock 8 s > 3E 000: Unlock

001: Lock

Number 8 s @ 40 000~009 (for TV)

digital is used to

Key Pad 8 s A 41 000: UP

001: DOWN
002: LEFT
003: RIGHT
004: ENTER
005: INPUT
006: MENU/EXIT

45

Remote
Control

Setup wizard 8 s C 43 000: Disable

Tiling-Mode 8 s P 50 000: OFF

Tiling-Com­pensation

Tiling-H by V
Monitors

8 s B 42 000: Disable

001: Enable
002: Pass through

001: Enable

001: ON

8 s Q 51 000: OFF

001: ON

8 s R 52 01x~09x: H

0x1~0x9: V

Disable: RCU has
no effect on HDTV.
Enabled: RCU controls
the HDTV. This is the
power up default on the
HDTV.
Pass through: RCU
has no effect on HDTV
and all RCU command
codes are transmitted to
FC via the RS232 port.
See page 26 for more
details

(for TV)
Disable: to skip the
initial setup wizard

(for DS)

(for DS)
Bezel width
compensation

(for DS)

nd

1. 2

digital for

H monitors

2. 3rd digital for
V monitors

Tiling­Position

Restore
default

8 s S 53 001~025 (for DS)

Copy the screen of
Position# to identified
display

8 s ~ 7E 000 Rests HDTV to factory

setting

NOTE:

1. Behavior at lock modes

Lock Mode Behavior

Button Lock 1. Lock all buttons on the front panel and RCU, except for

“Power”.

2. All the SET functions should be workable via RS32, even the
ones with according hot key in RCU like Mute,…etc.

MENU Lock 1. Lock “MENU’ key on the front panel and RCU.

2. The Factory and Hospitality modes should not be blocked
for the model using MENU-combined key to enter these two
modes. Alternative approach will be indicated separately if
any limitation by model.

46

POWER Lock 1. Lock the front and RCU “POWER” keys.

2. The SET_POWER on/off should be workable via RS232, but
does not mean the POWER lock will be released under this
case.

3. Can not be unlocked by resetting in OSD settings.

4. Will auto AC power-on in power-lock

5. Under power-lock, the set will not enter power saving when
no PC signal and neither not turn off when no other video
signals after 15min.

Remote control
disable

2. Example for value setting of SET_TV channel DTV

012-0: 0x 30 31 32
012-1: 0x 30 31 42
1012-2: 0x 41 31 52
1512-3: 0x 46 31 62

3. Tiling definition of H Monitors/ V Monitors/ and Position

Lock the RCU keys, but keep the front panel buttons workable.

47

10.3.2 Get-Function Listing

The PC can interrogate the TV/DS for specific information. The Get-Function packet
format consists of 9 bytes which is similar to the Set-Function packet structure. Note
that the “Value” byte is always = 000

Get-Function description:

Length: Total Byte of Message excluding “CR”.

TV/DS ID Identification for each of TV/DS (01~98; default is 01).

Command Type Identify command type,

“g” (0x67h) : Get Command
“r” (0x72h) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply

Command: Function command code: One byte ASCII code.

Value[1~3]: Three bytes ASCII that defines the value.

CR 0x0D

Get-Function format
Send: (Command Type=”g”)

Name Length ID Command

Type

Byte

Count

Bytes

order

NOTE:

“Power STBY status” is the exception for VT2405LED-1 and VT3205LED.

Reply: (Command Type=”r” or “-”)

If the Command is valid, Command Type =”r”

Name Length ID Command

Byte

Count

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

1 2~3 4 5 6 7 8 9

Type

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte

Command Value1 Value2 Value3 CR

Command Value1 Value2 Value3 CR

Bytes

order

NOTE:

The reply for “Power STBY status” command is the exception for VT2405LED-1 and
V3205LED. It’s 0x36 72 6C 30 30 30 0D ( 6rl000<CR>).

1 2~3 4 5 6 7 8 9

48

If the Command is Not valid, Command Type=”-“

Name Length ID Command

CR

Type

Byte

1 Byte 2 Byte 1 Byte 1 Byte

Count

Bytes

1 2~3 4 5

order

Example1: Get Brightness from TV-05 and this command is valid. The
Brightness value is 67.
Send (Hex Format)

Name Length ID Command

Command Value1 Value2 Value3 CR

Type

Hex

0x38 0x30

0x67 0x62 0x30 0x30 0x30 0x0D

0x35

Reply (Hex Format)

Name Length ID Command

Command Value1 Value2 Value3 CR

Type

Hex

0x38 0x30

0x72 0x62 0x30 0x36 0x37 0x0D

0x35

Example2: Get Brightness from TV-05, but the Brightness command ID is error
and it is NOT in the command table.
Send (Hex Format)

Name Length ID Command

Command Value1 Value2 Value3 CR

Type

Hex

0x38 0x30

0x67 0XD3 0x30 0x30 0x30 0x0D

0x35

Reply (Hex Format)

Name Length ID Command

CR

Type

Hex

0x34 0x30

0x2D 0x0D

0x35

Get-Function table

Get Function Length ID Command

Type

(ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes)

Get-Contrast 8 g a 61 000 ~ 100

Get­Brightness

8 g b 62 000 ~ 100

Command Response Range Comments

49

Get-

8 g c 63 000 ~ 100

Sharpness

Get-Color 8 g d 64 000 ~ 100

Get-Tint 8 g e 65 000 ~ 100

Get-Volume 8 g f 66 000 ~ 100

Get-Mute 8 g g 67 000: Off

001: On (muted)

Get-Input
select

*Get-Power
status: STBY

Get-Power
status:

8 g j 6A 000~ See Set-function

table

6 n/a g l 6C 000 For VT2405-1 and

VT3205 only

8 g l 6C 001: ON

000: STBY

Exclude VT2405-1,
and VT3205

ON/ STBY

Get-Remote
control

8 g n 6E 000: Disable

001: Enable

Gets RCU mode
status

002: Pass through

Get-Power
lock

Get-Button
lock

Get-Menu
lock

Get-Setup
wizard

Get-PIP
mode

8 g o 6F 000: Unlock

001: Lock

8 g p 70 000: Unlock

001: Lock

8 g q 71 000: Unlock

001: Lock

8 g s 73 000: Disable

001: Enable

8 g t 74 000 : OFF

001: PIP

(for TV)

(for DS)

002: PBP

Get-PIP input 8 g u 75 000 ~ (for DS)

See Set-function
table

Get-Tiling
Mode

Get-Tiling
Compensa­tion

Get-Tiling H
by V monitors

8 g v 76 000: OFF

001: ON

8 g w 77 000: OFF

001: ON

8 g x 78 01x~09x:

H monitors
0x1~0x9:
V monitors

(for DS)

(for DS)
Bezel width
compensation

(for DS)

nd

1. 2

digital for

H monitors

2. 3rd digital for
V monitors

Get-Tiling
position

8 g y 79 000: OFF

001~025

(for DS)
Copy the screen of
Position# to identified
display

Get-ACK 8 g z 7A 000 This command is

used to test the
communication link

50

10.3.3 Remote Control Pass-through mode

When the PC sets the TV/DS to Remote Control Pass through mode, the TV/DS will
send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note,
that in this mode the RCU shall have no effect on the TV/DS function. For example:
“Volume+” will not change the volume in the LCD but only sends “Volume+” code to
PC over the RS232 port.

IR Pass Through-Function format
Reply: (Command Type=”p”)

Name Length ID Command

Type

Byte

1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte

RCU Code1

(MSB)

RCU Code2

(LSB)

CR

Count

Bytes

1 2~3 4 5 6 7

order

Example1: Remote Control pass-through when “VOL+” key is pressed for TV-05
Send (Hex Format)

Name Length ID Command

Type

Hex

0x36 0x30

0x70 0x31 0x30 0x0D

RCU Code1

(MSB)

RCU Code2

(LSB)

CR

0x35

Key Code (HEX)

1 01

2 02

3 03

4 04

5 05

6 06

7 07

8 08

9 09

0 0A

- 0B

RECALL (LAST) 0C

INFO (DISPLAY) 0D

0E

ASPECT (ZOOM, SIZE) 0F

VOLUME UP (+) 10

VOLUME DOWN (-) 11

MUTE 12

CHANNEL/PAGE UP (+)/
BRIGHTNESS+

CHANNEL/PAGE DOWN (-)/
BRIGHTNESS-

13

14

51

POWER 15

SOURCES (INPUTS) 16

17

18

SLEEP 19

MENU 1A

UP 1B

DOWN 1C

LEFT (-) 1D

RIGHT (+) 1E

OK (ENTER, SET) 1F

EXIT 20

21

22

23

24

25

26

27

28

29

2A

2B

RED ■ (F1) 2C

GREEN ■ (F2) 2D

YELLOW ■ (F3) 2E

BLUE ■ (F4) 2F

NOTE:

1. This IR-pass-through code is different from the RCU key code.

2. Special control sequence for POWER key under IR-pass through mode.
2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself

on, then forward the POWER code to the host via RS232.

2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the

POWER code to the host via RS232, then turn off itself.

2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER

key pressing.

3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you
press and hold the keys.

52

Other Information

Customer Support

For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.

Country/Region Website

Australia
New Zealand

Canada www.viewsonic.com

Europe www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/

Hong Kong www.hk.viewsonic.com T= 852 3102 2900 [e-mail]

India www.in.viewsonic.com T= 1800 266 0101 [e-mail]

Korea www.kr.viewsonic.com T= 080 333 2131 [e-mail]

Latin America
(Argentina)

Latin America
(Chile)

Latin America
(Columbia)

www.viewsonic.com.au

www.viewsonic.com/la/ T= 0800-4441185 [e-mail]

www.viewsonic.com/la/ T= 1230-020-7975 [e-mail]

www.viewsonic.com/la/ T= 01800-9-157235 [e-mail]

T = Telephone
F = FAX

AUS= 1800 880 818
NZ= 0800 008 822

T (Toll-Free)= 1-866-463-4775
T (Toll)= 1-424-233-2533
F= 1-909-468-3757

Email

[e-mail]

[e-mail]

Latin America
(Mexico)

Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: [phone] CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: [phone]
Other places please refer to http://www.viewsonic.com/la/soporte/index.htm#Mexico

Latin America
(Peru)

Macau www.hk.viewsonic.com T= 853 2870 0303 [e-mail]

Middle East ap.viewsonic.com/me/ Contact your reseller [e-mail]

Puerto Rico &
Virgin Islands

Singapore/
Malaysia/
Thailand

South Africa ap.viewsonic.com/za/ Contact your reseller [e-mail]

United States www.viewsonic.com

www.viewsonic.com/la/ T= 001-8882328722 [e-mail]

www.viewsonic.com/la/ T= 0800-54565 [e-mail]

T= 1-800-688-6688 (English)

www.viewsonic.com

www.ap.viewsonic.com T= 65 6461 6044 [e-mail]

T= 1-866-379-1304 (Spanish)
F= 1-909-468-3757

T (Toll-Free)= 1-800-688-6688
T (Toll)= 1-424-233-2530
F= 1-909-468-3757

[e-mail]
[e-mail]

[e-mail]

53

Limited Warranty

ViewSonic® Smart White Board

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship, under normal
use, during the warranty period. If a product proves to be defective in material or workmanship during
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components.

How long the warranty is effective:

ViewSonic Smart White Board is warranted for 1 year, depending on your country of purchase, for all
parts including the light source and for all labour from the date of the first consumer purchase

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from:

a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product

modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.

3. Any product exhibiting a condition commonly known as "image burn-in" which results when a
static image is displayed on the product for an extended period of time.

4. Removal, installation, one way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support
(Please refer to Customer Support page). You will need to provide your product's serial number.

2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the
product.

3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic
service center or ViewSonic.

4. For additional information or the name of the nearest ViewSonic service center, contact
ViewSonic.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description contained herein
including the implied warranty of merchantability and fitness for a particular purpose.

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Exclusion of damages:

ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not
be liable for:

1. Damage to other property caused by any defects in the product, damages based upon
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,
even if advised of the possibility of such damages.

2. Any other damages, whether incidental, consequential or otherwise.

3. Any claim against the customer by any other party.

4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,
contact ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is
subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.
viewsoniceurope.com under Support/Warranty Information.

Smart White Board Warranty Term Template In UG
VSC_TEMP_2013

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