Videotron VD940CJ User Manual

TNV-GDB-TERMINAUX-47313-1506

user
GUIDE

—

HD TERMINAL
MULTI-ROOM HD PVR
ILLICO 4K ULTRA HD

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32

TABLE OF CONTENTS

Welcome .......................................................................................................................................................3

Activation .....................................................................................................................................................4

Your Terminal ..............................................................................................................................................5

Connection ...................................................................................................................................................8

Your Remote Control .................................................................................................................................9

Programming Your Remote Control ......................................................................................................10

Equipment Settings ..................................................................................................................................12

Maintenance Plan .....................................................................................................................................13

Frequently Asked Questions ..................................................................................................................14

Customer Service and Technical Support ...........................................................................................16

Security ......................................................................................................................................................17

Signal Theft ...............................................................................................................................................19

Notes ...........................................................................................................................................................20

WELCOME

CONGRATULATIONS ON YOUR PURCHASE OF A BRAND NEW TERMINAL,
YOUR GATEWAY TO THE BEST TV ENTERTAINMENT EXPERIENCE.

With illico:

•Enjoy a customized TV experience that’s faster, more powerful and easier to use

•Get a faster, more user-friendly browsing tool

•Manage your recordings easily with the Multi-Room HD PVR

•Gain access to a personalized interactive 15-day Program Guide

• Use handy apps like the Miniguide and a variety of widgets (i.e. weather forecasts, lottery

results, illico news, etc.)

• Fully immerse yourself in the HD experience thanks to exceptional image quality and menus

adapted to HD TVs

•Watch your recordings on any TV in your home, thanks to the Multi-Room PVR

Entertainment that gives you:

• Exclusive access to illico On Demand, which offers thousands of movies and shows, many of

which you can watch for free

• Access to Club illico. Available with your monthly subscription, Club illico gives you access

to a vast catalogue of French on-demand movies, series, kids’ shows and documentaries

A multi-screen experience means:

• You can watch your favourite movies and shows wherever you want, on the screen

of your choice, with channel 900, illico.tv or one of our illico apps for mobiles, tablets, and
Apple Watch.

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54

If you received your Terminal via Canada Post, please follow these steps:

1. Connect your Terminal by referring to the Connect Your Terminal section.

2. Turn on the Terminal. Activation should start automatically and may take up to 30 minutes.
If activation fails, dial 514-380-7834 or 1-866-380-2134.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.

3. Follow steps 3 to 5 below.

If you bought your HD Terminal or Multi-Room HD PVR from one of our authorized dealers

(rather than in a Videotron store), please follow these steps:

1. Connect your Terminal by referring to the Connect Your Terminal section.

2. Once your Terminal is connected, wait 30 minutes before calling the telephone number below
for activation.
Toll-free number: 1-877-226-6385
Monday to Friday: 8:00 a.m. to 9:30 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.

3. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on
for the first time.
The Quick-Start Wizard allows you to:

i. Select your preferred language.

ii. Activate an Administrator PIN for managing certain functions on the Terminal and

ordering on-demand content. Administrator PIN: _________________

iii. Activate and configure Parental Controls.

4. Create an Order PIN to access content that is permitted by Parental Controls.
Order PIN: _________________

5. Follow the instructions on page 10 to program the remote to your TV.

IMPORTANT: If the error message “WIZ 502” appears on the screen, you should immediately
contact Videotron Technical Support (p. 16), as this indicates that some applications will not work.

ACTIVATION

SAMSUNG 6340 HD TERMINAL

YOUR TERMINAL

SAMSUNG 8340 HD PVR

BACK OF THE TERMINAL

1 Coaxial audio/video input 8 HDMI audio/video output
2 Component video output 9 USB port (currently unavailable)
3 RCA audio/video output 10 eSATA port (only available on HD PVR)
4 Coaxial audio/video output 11 Firewire port (currently unavailable)
5 Digital coaxial audio output 12 Ethernet port (currently unavailable)
6 Optical audio output 13 Power supply
7 S-Video output 14 RCA audio output

1 413

12

2 3146

7

5

8 10 9 11

NOTE: Pictures for reference purposes only

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6 7

CISCO 8642 HD PVR

1 Coaxial audio/video input 8 Coaxial audio/video output
2 Component video output 9 HDMI audio/video output
3 RCA audio/video output 10 USB port (currently unavailable)
4 RCA audio output 11 eSATA port (only avaible on the HD PVR)
5 Digital coaxial audio output 12 Firewire port (currently unavailable)
6 Optical audio output 13 Ethernet port (currently unavailable)
7 S-Video output 14 Power supply

13 141

5

7423 12111098

6

BACK OF THE TERMINAL

NOTE: Pictures for reference purposes only

CISCO 4642 HD TERMINAL

SAMSUNG VD940CJ ILLICO 4K ULTRA HD

BACK OF THE TERMINAL

1 Coaxial AV cable 7 USB 3.0 port
2 Fan 8 HDMI 2.0 output
3 Ethernet port (unusable) 9 CableCard input
4 Analogue component, composite

and audio output

10 Power input

5 SPDIF optical digital audio output
6 eSATA output (unusable)

23 7 9 104 5 681

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98

CONNECTION

IMPORTANT:

1. If your screen is blank or starts flashing, please restart your Terminal by unplugging the power
cord and plugging it back in.

2. If the problem persists, or if the “WIZ 502” error message pops up, please contact Technical
Support at 1-877-380-2611.

3. Should the self-installation fail, a fee may apply if a technician is required to come to your home.

TV

DTV
Video
Input

Y

Pb

Pr

Audio
Input

Audio

(L)

Audio

(R)

Audio cable

Video cable

Recommended connection

Alternative connection
(Cables do not come with terminal)

Cable

HDMI

YOUR REMOTE CONTROL

Turn on your TV

Open the interactive
Program Guide

Select an option
on screen

Return to the previous
screen or channel

On-screen
buttons

Volume adjustment

Change the page
(up/down)

Mute

Skip back – PVR, IOD

Rewind – PVR, IOD

Stop – PVR, IOD

Play – PVR, IOD

Search

Activate/disable the
Picture-in-Picture function
(PIP) - PVR

Select the TV-Video source

Turn the Terminal on/off

Get information about the

channel or IOD

Browse through

on-screen menus

Close interactive screens

or return to live TV

Access illico

On Demand

Change channels

(up/down)

Tune in to your favourite

channels

List of recorded programs - PVR

Skip foward - PVR, IOD

Fast forward – PVR, IOD

Pause – PVR, IOD

Record – PVR

Enter a channel

or PIN number

Screen format

Widgets

Unavailable

LEGEND:
PVR: HD PVR
IOD: illico On Demand

CONNECTING YOUR HD TERMINAL OR MULTI -ROOM HD PVR TO AN HD TV

The instructions listed below apply to HD TVs only. If you have a standard TV, or if your TV uses an
alternative connection, please contact your retailer or call Technical Support at 1-877-380-2611.
If you already have an Ultra HD TV, please refer to point 1 below.

RECOMMENDED CONFIGURATION

HDMI – The HDMI cable transmits high-definition digital video and audio to your TV, with
a resolution of up to 1080i.

1. Plug in your Terminal using the recommended cable, as shown below.
If your TV does not support an HDMI connection, use an alternative connection.
If you have an Ultra HD terminal and a sound system that’s not 4K or HDMI 2 compatible,
you’ll need to connect your HDMI cable from your TV to your Ultra HD PVR.

2. Turn on the Terminal by pressing

on your remote control.

3. Turn on your TV and select the corresponding Audio/Video input (input 1/2/3 or
component 1/2/3) to display content on screen.

4. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on
for the first time.

5. Program your remote control to your TV by following the instructions on page 10. This will,
among other things, enable you to control the volume on your TV with the remote control for
the Terminal.

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1110

To get the most out of your new Terminal, we recommend that you read the next few pages to
ensure that you properly program your remote to your TV.

There are three ways to program your remote control:

1. Quick programming: for your TV only.

2. Programming using automatic search: for your TV or audio system.

3. Programming by code: for your TV or audio system.

QUICK PROGRAMMING

If your TV brand is not among the 10 brands listed below, please use the Automatic Search
Programming Method described on the next page.

1. Turn on your TV.

2. Press the

and buttons simultaneously until the red light under the button flashes

twice, then release both buttons.

3. Press the

button once. The red light will turn on.

4. Point the remote at the TV. Refer to the table below and enter the number that corresponds
to the brand of your TV set (i.e. 2 for LG). The red indicator light will flash twice and the TV
will turn off.

5. Press to confirm the code.

6. Turn your TV back on by pressing the

button. If the programming didn’t work, repeat

steps 2 to 5 or use the Automatic Search Programming method.

7. When your remote has been programmed, press

and select Settings.

8. Then select Equipment Settings and specify that the remote’s volume adjustment keys
control the TV’s volume (see Equipment settings on p.12).

PROGRAMMING THE REMOTE CONTROL

NUMBERS HD TV BRAND NUMBERS HD TV BRAND

1 INSIGNIA 6 SAMSUNG

2 LG 7 SHARP

3 MITSUBISHI 8 SONY

4 PANASONIC 9 TOSHIBA

5 PHILIPS/MAGNAVOX 0 VIZIO

AUTOMATIC SEARCH PROGRAMMING

If the Quick Programming procedure did not work, follow the instructions below. This remote
control programming method allows you to control your TV and your audio system.

NOTE: When you program the remote control to an audio system, it will only allow you to
adjust the volume on the audio system, not the volume on the TV.

1. Turn on your TV and/or your sound system. First program your TV and then your sound
system.

2. Press the

and buttons simultaneously until the red light under the button flashes

twice, then release both buttons.

3. Press 9-9-1 on the remote control. The red light will flash twice.

4. Then press 1 to search for a TV code, or press 3 to search for a sound system code.

5. Point the remote control at the TV or the sound system. Repeatedly press and release the CH+
button until the device turns itself off.

6. When the device is off, press the

button to confirm the programming. The red light will

flash twice. If the programming didn’t work, repeat steps 2 to 5.

7. Repeat steps 2 to 5 to program your audio system.

8. When programming your remote control, press

and select “Settings.”

RESETTING YOUR REMOTE CONTROL

If you would like to program your remote control to work with other devices, or if you are
having problems getting it to work, you can reset it by following these steps:

1. Press the

and buttons simultaneously until the red light under blinks twice,

then release both buttons.

2. Press 9-7-7 on your remote control. The red light will blink four times to confirm that
the remote control has been reset.

NOTE: If neither of the two suggested programming methods worked, refer to the
programming method by code in the complete version of the guide available on the Web.

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1312

This section will help you configure your video and audio preferences so that you can get
the most out of your HD TV and new Terminal.

Accessing your Terminal preferences:

1. Press to go to the main menu.

2. Using

select Settings then Equipment Settings, then press .

You can choose:

•When you would like your Terminal to switch to standby mode: Configure your Terminal so that

it turns off automatically when you want it to (date and time). When you would like your Terminal
to turn on: Configure your Terminal so that it turns on automatically when you want it to (date and
time).

•The model of your remote control: Select the model of your remote control to get the most out of

its features.

•The picture resolution: For optimal picture resolution,

it’s important to set your TV to the right aspect ratio:

- SD = 480i or 480p

- HD = 1080i or 720p

- For Ultra HD, your TV’s auto resolution function will
automatically select UHD/4K resolution for you.

•The volume control: Determine whether you would like your

remote to control the volume on your TV or Terminal. If your
remote control has been programmed to your TV, please ensure
that the volume control button is set to work with your TV
or audio system.

•The display: Display the time on the Terminal when it is turned off.

HELP PORTAL

illico has a Help Portal that is accessible via the main menu. The Help Portal offers demos and a FAQ
section concerning most of the available features.

How to access the Help Portal:

1. Press

to display the main menu.

2. Using

select Help and press .

3. Browse through the menu using the arrows

, select the subject you want and press .

4. Under each heading you will find a FAQ section and demos concerning certain functions.

VIDEOTRON’S STANDARD WARRANTY

Benefit from a free, three-year (3) standard warranty on your Terminal.1 In the event of
breakage resulting from normal use of the original terminal, the standard warranty entitles you
to a free replacement Terminal of equal or superior quality.

2

This warranty automatically begins on the activation date of the new Terminal and offers the
following advantages:

•Automaticreplacementofadefectivedevicewithanewdevicewithinathree-year(3)

period

2

•Nowaiting:OneofourtechnicianswillreplacethedefectiveTerminalfreeofcharge

GET TOTAL PEACE OF MIND WITH VIDEOTRON’S MAINTENANCE PLAN

2

Videotron gives you the opportunity to improve and extend your Terminal’s standard warranty
for an extra two (2) years. You can subscribe to the Maintenance Plan within 30 days of your
service activation date.

As such, the Terminal you purchased, as well as the remote control, will be covered for a period of
five (5) years after the service activation date. If your Terminal or remote control is defective, the
warranty under the Maintenance Plan entitles you to exchange it for a new piece of equipment.

3

GET PEACE OF MIND

EQUIPMENT SETTINGS MAINTENANCE PLAN

One-Time Monthly Payments

Payment (for 36 months)

HD Terminal1

$49.995 $1.99

5

HD PVR1

$99.995 $3.99

5

illico 4K ultra HD1

$99.995 $3.99

5

1. Cisco 4642 or Samsung 6340 HD terminal, or Cisco 8642 or Samsung 8340 HD PVR , or Samsung VD940CJ. 2. This applies to customers who
have purchased a new device. A defective terminal will be replaced with a refurbished terminal, or a new terminal where available, of equal
or superior quality. 3. This warranty is non-transferable except in special cases. The Maintenance Plan is not offered with the purchase of a
refurbished terminal. 4. The replacement terminal or remote control will be of equal or superior quality to that which was defective. 5. Taxes extra.