Vertical Xcelerator IP IP2007, IP2007 User Manual

IP2007 User Guide

Issue Release Date Changes Page

1.0 3-07 Initial release --

“WAR NI NG: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause [cancer, and] birth defects or other reproductive harm. Wash hands after handling.”

Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Vertical Networks, XTS-IP, TeleniumIP and StarPlus are registered trademarks of Artisoft, Inc. All other brand and product names are used for identification only and are the property of their respective holders.

set/2007

Contents i

Contents

1Introduction

IP2007 Product Description ...................................................................1-3

Package Contents ...........................................................................1-3

Identifying Buttons and Hardware .....................................................1-4

2 Install & Connect the Phone

Assembling the IP Phone ......................................................................2-3

Setting Up the Stand .......................................................................2-4

Connecting the Handset ...................................................................2-5

Setting the PoE or PA Power Source Switch ........................................2-5

Connecting the Cables .....................................................................2-6

Full Connection Example ..................................................................2-6

Mounting the Phone On the Wall .......................................................2-7

Resetting the Phone to Factory Defaults .............................................2-8

3 IP2007 Phone Features

Answer a Call ......................................................................................3-3

Auto Answer .......................................................................................3-3

Basic Call ...........................................................................................3-3

Call Forward ......................................................... ..............................3-4

Always Forward ..............................................................................3-4

Busy Forward .................................................................................3-4

No Answer Forward .........................................................................3-4

Call Log ................................... ..........................................................3-4

Call Waiting ....................................................... .................................3-4

Caller Blocking ....................................................................................3-5

Caller ID ............................................................................................3-5

Conference .........................................................................................3-5

Distinctive Ringing ...............................................................................3-5

Do Not Disturb ....................................................................................3-6

Drop a Call .........................................................................................3-6

Feature Key Programming ....................................................................3-6

Hold/Resume/Navigation in Calls ...........................................................3-6

Lines and Calls ....................................................................................3-7

Lines .............................................................................................3-7

Calls .............................................................................................3-7

Mute ..................................................................................................3-7

Page Allow/Deny .................................................................................3-7

Phone Lock/Unlock ..............................................................................3-7

Phone Book ........................................................................................3-8

Place a Call ............................................................................ ............3-8

Redial ................................................................................................3-8

Speakerphone/Headset/Handset .......................................................3-9

Speed Dial .........................................................................................3-10

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ii Contents

Transfer .............................................................................................3-10

Blind Transfer .................................................................................3-10

Supervised Transfer ............................................................... .........3-10

Voice Mail Access ................................................................................3-11

Volume Adjustment .............................................................. ...............3-11

4 Configuration Via Menus

Menu .................................................................................................4-3

Startup .........................................................................................4-3

Menu Tree .....................................................................................4-4

Navigate in the Menu ........................................ ..............................4-5

Enable or Disable Settings ...............................................................4-6

Numeric and Alpha Characters ..........................................................4-7

Saving the Configuration .................................................................4-7

5 Configuration Via Web

Web ..................................................................................................5-3

Access ...........................................................................................5-3

Information Page ............................................................................5-4

Network Settings .................................................... ........................5-4

Phone Settings ...............................................................................5-6

Software Upgrade ....................................................................... ....5-8

Personal Settings ............................................................................5-9

SIP Page .......................................................................................5-10

System Settings .............................................................................5-13

Phone Book ....................................................................................5-15

6Software Upgrade

Required Components ..........................................................................6-3

Environment Setup ..............................................................................6-3

Prepare TFTP Server .......................................................................6-3

Configure Phone for TFTP Access ......................................................6-3

Software Upgrade Procedure .................................... ........................6-4

Xcelerator IP User Guide March 2007

Introduction

Read the Introduction chapter to:

 review the contents of the IP2007 phone package

 identify the phone buttons and the hardware

Xcelerator IP User Guide March 2007

IP2007 Product Description 1-3

Chapter 1 - Introduction

IP2007 Product Description

The IP2007 IP Phone is a fully featured IP phone integrating voice and data connectivity

to the Xcelerator IP gateway. The IP2007 is feature rich SIP endpoint that provides a full

suite of telephony features and a dual port 10/100baseT LAN switch to allow for a single

wire to the desktop solution where the PC is connected through the second port on the

IP2007 IP phone.

The IP2007 provides both aural and visual queues to support the various options and

activities supported. Please refer to the section “Identifying Buttons and Hardware” for

further descriptions of the features, functions, and operations associated with the

IP2007.

Package Contents

Upon opening the package, ensure that the following items are included and that there is

no damage. If you find any problem with them, contact the reseller or supplier for

assistance.

 IP phone (with stand kit assembled on the back of phone)  Handset  Curled phone cord  Power adapter (Different appearance for different country area)  Ethernet cable  Wall-mou nt ing screw pack  User Guide  Warranty card

Main Unit Handset Ethernet

Xcelerator IP User Guide March 2007

Curled

Cord

Power

Adapter

Cable

Wall-Mount Screws Pack

1-4 IP2007 Product Description

Chapter 1 - Introduction

Identifying Buttons and Hardware

5 6

8 9

1213

IP Phone Function Keys

No. Part Name Description of Function

1 Handset Phone Handset 2 LCD The LCD shows phone features such as the time,

3 Message LED This LED illuminates red to indicate a message

4 Soft Keys These four keys are used for item selection or control

5 Navigator Control Keys Four arrows on the Navigator Control are used to

6Navigator [

Xcelerator IP User Guide March 2007

4] OK Key This key is normally used to confirm a configuration

date, your phone number, caller ID, line/call status, and soft key tabs.

waiting status.

on the LCD screen. Each key function depends on its corresponding content displayed on the LCD at that time. (Example: Press soft key 1 to enter the configuration menu).

scroll through items on the LCD screen.

setting or phone number dial.

IP2007 Product Description 1-5

Chapter 1 - Introduction

No. Part Name Description of Function

7 Number Keys (1,2,3,4) These four keys can be used for line selection or

programmable features. A green LED is associated with each key to indicate its line/call status.

8 T r ansfer K ey This key is used to transfer a call to another IP phone.

9 Redial Key This key is used to redial the last dialed number

automatically.

10 Hold Key The Hold key is used to place the current call on hold

and allows you to then answer another new call. Pressing the key again will release the hold function.

11 Speaker Key This key is used to activate/de-activate the Handsfree

dial or talk. A green LED is associated to indicate its status.

12 Mute Key This MUTE key is used to activate/de-activate the

voice transmit from this IP phone. A red LED is associated to indicate its status.

13 Phone Book Key This key is used to enter the Phone Book to place a

call or to edit. The LCD screen will provide Phone Book prompts once this key is pressed.

14 Headset Key This key is used to activate/de-activate the headset.

A green LED is associated to indicate its status.

15 Conference Key This key is used to drop the current multiple-

connected phones into a conference. It is a phonebridged function.

16 Message Key This key is used to get access to the voice mail

system for message retrieval.

17 Volume Control Key This key is used for volume control:

When the phone is idle, the ringer volume is adjusted. When talking on an active call, the Handset/Speaker/

Headset output volume is adjusted. 18 Numeric Keypad (0-9,*,#) This is the numeric keypad for dialing numbers. 19 Headset Wire Port RJ-9 jack by the left bottom side of IP phone 20 Headset Cord Port RJ-9 jack by the left bottom side of IP phone

Xcelerator IP User Guide March 2007

1-6 IP2007 Product Description

Chapter 1 - Introduction

LED Status Indicators

No. Key/Indicator Color Static OFF Static ON

8 Message

indicator

13 Number keys

14 Speaker key

15 Mute key Red Mute is off. Mute is on. N/A 16 Headset key

Red No new

messages

Green Default Mode Headset:

Green Default;

Handset or Headset modes.

Green Default;

Handset

N/A Slow blinking for

During call Mode Handset:

During call only if hands-free is active.

When SPKR is on for on-hook dialing or hands-free talking.

Headset & Handset are off.

When Headset is on for onhook dialing or hands-free talking.

Handset & Speaker are off.

Blinking ON/

OFF

new voice message indication

Headset/Handset Mode: Ringing cadence on incoming call;

Group listening in active cadence

When an incoming call is ringing (in Handset mode)

When an incoming call is ringing (in Headset mode).

[The rings take place in speaker and headset]

8, 13, 14, 15, & 16

Xcelerator IP User Guide March 2007

All LEDs for system status

Green Ready Boot:

During system booting

Boot: When system booting failure or fault occurs.

IP2007 Product Description 1-7

Chapter 1 - Introduction

IP Phone Rear & Side Views

The following illustrates the rear and side views of the IP phone. Refer to the callout numbers, and associated simple description of the part in the following table.

No. Part Name Description of Function

1 LCD screen cover The back of the LCD screen 2 Wall-Mount Hole For mounting the phone on the wall 3 Hinge of Stand A leg is installed here to support the IP phone at different

4 Service door The Service Door is only for engineering use. Inside, there

5 Input/Output ports For installation, connect the cables here (refer to the next

6 Hinge of Chassis The small frame is fixed here. You do not need to

7 The back of Cradle This is the back cover of the handset cradle. 8 Product label This shows product production information, including

9 Handset cord port RJ-9 jack on the side of IP phone. 10 Handset wire port RJ-9 jack on the side of IP phone.

angles. For wall-mounting, remove the leg.

is a console port. Users should not open this door. [Note: To use this port, you need a special converter cable (RJ-45 to DB-9)]

figure and associated table for the details).

disassemble this frame for wall-mounting.

product model, serial number, and MAC address.

Xcelerator IP User Guide March 2007

1-8 IP2007 Product Description

Chapter 1 - Introduction

IP Phone In/Out Ports

No. Part Name Description of Function

1 Reset Button The Reset Button is for system engineering use (The

2 Link/Activity LEDs The LEDs indicate the link status of the WAN and LAN ports. 3 WAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to IP

4 LAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to PC

5 Power Jack If a power source from adaptor is required, use the

6 Power Source There are two available sources for power: from Power

configuration will be reset to factory settings when pressed).

network

or Notebook

standard power adaptor supplied in the package (12V/ 1000mA).

Adaptor or PoE (Power over Ethernet). The default is Adaptor. Please set to the appropriate option before installation. Default setting is Power Adaptor. Only the Ethernet WAN port supports PoE.

Xcelerator IP User Guide March 2007

Install & Connect the

Phone

Read the Install & Connect the Phone chapter to perform the following functions:

 set up the IP2007 Phone, the phone stand, and the power source switch  connect the handset and the cables  mount the IP2007 Phone on the wall

Xcelerator IP User Guide March 2007

Assembling the IP Phone 2-3

Chapter 2 - Install & Connect the Phone

Assembling the IP Phone

After removing the IP phone from the package, you will see the back of IP phone as shown in the following illustration. The phone (1) is already assembled with three frames. The U-type leg (3) is used with the big U-type frame (4) that has three step cavities for three angle positions. Another small U-type frame (5) is fastened to the big U-typ e frame (4) and the main body of phone (1). You may find these frames are locked together with different latches (6), (7), and (8) respect iv ely. Do not touch latches (7) and (8). The latch (6) will be removed if you are do a wall-mount.

Xcelerator IP User Guide March 2007

2-4 Assembling the IP Phone

Chapter 2 - Install & Connect the Phone

Setting Up the Stand

Refer to the following steps and the associated illustration to setup the stand of the IP phone.

Step A Move the big U-type frame (4) downward. Step B Move the big U-type frame (4) downward to the flat level. The small U-

type frame (5) will get flat concurrently. Step C Move the U-type leg (3) upward. Step D Seat the U-type leg (3) onto the big U-type frame (4) at about a 30º

angle position.

-or-

Step E Pull-in the U-type leg (3) and seat it at about a 45º angle position in the

big U-type frame (4).

-or-

Step F Pull-in the U-type leg (3) and seat it at about 60º angle position in the big

U-type frame (4).

Xcelerator IP User Guide March 2007

Assembling the IP Phone 2-5

Chapter 2 - Install & Connect the Phone

Connecting the Handset

Use the curled cord (1) to connect to the phone jack (3) at the bottom of the handset (2), as shown in the following illustration. Plug the other end of curled cord to the Handset jack (5) on the side of IP phone. The other RJ-9 jack (4) is for a headset. This completes the assembly of the IP phone.

Setting the PoE or PA Power Source Switch

Before connecting the cables, set the power source switch to the correct position. It is located to the right of the I/O ports on the back, as shown in the following illustration.

Use a pen to set it to one of the following:

Adaptor position - Use this position if you are using an external standard power adaptor.

PoE position - Use this position if you can offer Power over Ethernet (PoE, IEEE802.3af compliant) to the phone.

The Power source switch default setting is "Adaptor".

Xcelerator IP User Guide March 2007

2-6 Assembling the IP Phone

Chapter 2 - Install & Connect the Phone

Connecting the Cables

To avoid any problems caused by power-on, the power source will be applied to the phone last. Do not plug the adaptor head to the wall so cket if you are using Power adaptor. Do not plug the Ethernet cable to the uplink switch if you are using PoE.

Prepare the Ethernet cable(s), attached in the package, and power adaptor (no need for PoE user). Plug the cable(s) to their corresponding port s on the back of the IP phone. It is recommended that you set the stand angle at a 60º angle so that room is sufficient for easy access to connect the cables. Arrange the cables to go under the big U-type frame as shown in the illustration.

Full Connection Example

The following illustration is an example of a full connection. (1) To Handset thru curled cord, (2) to IP Network thru Ethernet cable, (3) to PC/

Notebook thru Ethernet cable, (4) to wall socket thru Power adaptor, and (to use Headset, plug the headset with R-J9 plug to the Headset jack on the left bottom of the IP phone) (5) to headset thru headset cable.

Xcelerator IP User Guide March 2007

Assembling the IP Phone 2-7

Chapter 2 - Install & Connect the Phone

Mounting the Phone On the Wall

The IP phone can be used on the desktop or mounted on a wall.

Print the screw alignment template (on the next page) and tape it on the wall to position the 3 screws provided at the right place for the mount-holes on the phone.

Before mounting the IP phone to the wall, detach the handset and curled cord from the IP phone, then perform the following steps:

Step A On the back of the phone, find the latch (3) on the U-type leg

and remove it. Step B Remove the other latch (4). Step C Remove the U-type leg (1). R etain the leg (1) and latches (2) for

possible reuse in a desktop mode. Step D Seat the big U-type frame onto the back of IP phone. Step E Re-check that the power source switch is in the correct position.

Connect all cables to the jacks on the phone, then mount the

phone's holes (5 top, 6 left and 7 right) to the screws on the

wall. Step F Under the hook switch, find and press the cradle latch (8) to let

it down. Then hang up the handset and re-attach the curled

cord.

Xcelerator IP User Guide March 2007

2-8 Assembling the IP Phone

Chapter 2 - Install & Connect the Phone

Screw Alignment Template

Resetting the Phone to Factory Defaults

If you want to reset the configuration to the factory default settings, locate the Reset switch on the back of the phone and complete the following steps:

Step A Remove the power source (adaptor or Ethernet cable) at the remote

end. Step B Use a pen to press and hold the Reset switch. Step C To turn on the power again press and hold the Reset switch for over 3

seconds. Step D Release the Reset switch. The phone will automatically reset the

configuration and the old settings will be gone.

Xcelerator IP User Guide March 2007

IP2007 Phone Features

Read the IP2007 Phone Features chapter to discover the many features of the IP2007 telephone, and to operate its basic user functions.

Xcelerator IP User Guide March 2007

Answer a Call 3-3

Chapter 3 - IP2007 Phone Features

Answer a Call

There are various ways to answer an incoming call:

 Lift the handset to answer the call.

 Press to answer the call in handsfree mode.

 Press to answer the call in headset mode.

Auto Answer

You can use the Auto Answer function to automatically answer all incoming calls when you are busy. You can enable or disable this function through the LCD menus or via the Web. The default value is disabled.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 8. Auto Answer >  for

options

» Web Menu = Login > Phone tab > Phone Parameters

Basic Call

To make an intercom call … dial a Station number (IP Terminal, SLT) or a Voice Mail number.

To make an outgoing call … dial a phone number. The system chooses a PSTN line or IP trunk via the Call Routing Table to dial out. If it includes * in the phone number, and the call is dialed through PSTN Trunk, the * will be interpreted as a one second pause.

-orDial a PSTN, an IP Trunk or a Trunk Group number first. After hearing a dial tone, dial the

phone number.

; Enable Auto Answer

Xcelerator IP User Guide March 2007

3-4 Call Forward

Chapter 3 - IP2007 Phone Features

Call Forward

You can use Call Forward to redirect your incoming calls from your IP Phone to another number. You can set three different types of call forward as described in the following sections.

Always Forward

If you enable Always Forward, all your incoming calls will redirect to another destination.

Busy Forward

If you enable Busy Forward, your incoming calls will redirect to another number when your phone is connected to a call and you do not wish to receive a second call simultaneously.

No Answer Forward

If you enable No Answer Forward, your incoming call will redirect to another number after this call is not answered by you for a specific amount of seconds.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 7. Call Forward … » Web Menu = Login > Personal tab > Call Forward Settings

Call Log

The IP2007 phone can store a call log for your reference. To access your call log, use the LCD menus. There are three types of Call Logs - Missed Calls, Received Calls, or Dialed Calls. To dial from a listing, press the soft keys corresponding to the LCD menus display.

Call Waiting

If Call Waiting is enabled for a specific IP2007 station, an alert (muted ring) will be played on the called party IP2007 when a second call is received and the IP2007 is in use.

To enable Call Waiting … dial *99

If Call Waiting is disabled for a specific IP2007 station, the IP2007 will return a busy tone to any calling party while the IP2007 is in use.

To disable Call Waiting … dial **99

Xcelerator IP User Guide March 2007

Caller Blocking 3-5

Chapter 3 - IP2007 Phone Features

Caller Blocking

You can block up to 10 phone numbers from reaching your phone when a caller attempts to call you from one of these numbers.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 15. Blocking List

» Web Menu = Login + Personal tab + phone number + Save Settings

Caller ID

The Xcelerator-IP, by default, accepts Calling Party Name and Calling Party Number ID. Calling Party Name is only displayed if the Calling Party Name and Calling Party Number are entered in the IP2007 Phone Book. The Calling Party Number will be displayed if delivered from the serving CO.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 12. Phone Book » Web Menu = Login > Phone Book tab > enter a party’s name and number in order for

caller ID to display on incoming calls

Conference

Conference calling allows three parties to simultaneously participate in a call.

To establish a Conference call:

1. Place an internal or external call.

2. Press the HOLD key to place the 1st party on hold.

3. Press the NAV key down arrow  to place a second call on this line.

4. Dial the phone number of the 2nd party of this conference.

5. Press to start the conference.

Distinctive Ringing

Distinctive ring cadences can be selected allowing adjacent users to discern which extension is ringing. It also provides different ring tones for intercom and trunk calls. You can enable or disable this function through the LCD menus or via the Web.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key +  arrow to 2. Ring » Web Menu = Login > Phone tab > Tones Used

Xcelerator IP User Guide March 2007

3-6 Do Not Disturb

Chapter 3 - IP2007 Phone Features

Do Not Disturb

You can enable the Do Not Disturb (DND) function, if you do not want any incoming calls to interrupt your work. All incoming calls will receive a busy tone when they call your phone number. You can enable or disable this function through the LCD menus or via the Web.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 6. DND » Web Menu = Login > Phone tab > Phone Parameters

; Enable DND

Drop a Call

There are various ways to drop an existing call:

 Place the handset on hook if talking in handset.

 Press to drop a handsfree call.

 Press to drop a headset call.

Feature Key Programming

Feature Keys can be programmed by phone users. A feature key can be programmed for line appearance.

To program a Feature Key … dial *70 + (Feature Key number: 1 - 4) + (PSTN, IP Trunk or Trunk Group number)

Hold/Resume/Navigation in Calls

Only one call can be active at any given time; another call must be placed on hold.

Hold a Call

After you have a connected call, you can use to hold a call.

Resume a Held Call

You can resume a held call by using the soft key under the "Resume" label on the LCD. The call will return to the connected status.

Navigation in Calls

You can jump between two calls by using . Press the  or  arrow of the navigator control key to toggle between the two calls.

Xcelerator IP User Guide March 2007

Lines and Calls 3-7

Chapter 3 - IP2007 Phone Features

Lines and Calls

Lines

The term "Line" in this manual represents how many phone numbers are supported on one phone. A phone can have more than one phone number so that the user can subscribe to different VOIP service providers.

Calls

The term "Call" in this manual repres ent s how many simultaneous connections can be made to a single phone number. Each line has two calls capabil ity, so that you can hold one call and talk to another person in another call.

Mute

To mute the microphone during a call, press the button. The button will illuminate to indicate that the microphone has been muted.

Press the MUTE button again to re-enable the microphone.

Page Allow/Deny

You can block one-way pages (internal, group, and all page) over the IP phone speaker by dialing the Page Deny code.

Feature Code Access

To enable Paging … dial *99 To disable Paging … dial **99

Phone Lock/Unlock

The IP2007 Lock feature is used to prevent unauthorized trunk calls from being made from a specific extension. A locked extension will continue to receive incoming trunk calls, and a user can continue to place and receive intercom calls; however, outgoing tru nk calls are blocked. You can access this feature via the Phone or the Web.

Feature Code Access

To lock the phone … dial *97 + (VM password) To unlock the phone … dial **97 + (VM password)

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 9. Phone Lock » Web Menu = Login > Phone tab > Phone Parameters

Xcelerator IP User Guide March 2007

; Phone Lock

3-8 Phone Book

Chapter 3 - IP2007 Phone Features

Phone Book

The Xcelerator-IP provides users with a Phone Book, with each entry containing a user programmed Phone Number and User Name. The phone number can be an extension number, phone number, or IP address. Up to 400 entries per station user is supported.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 12. Phone Book » Web Menu = Login > Phone Book tab > enter a caller’s name and number for caller ID

to display on incoming calls

Place a Call

There are various ways to place a call:

 Lift the handset and dial the number pad as a regular phone.  Press to perform handsfree dialing.  Press to perform headset dialing.  Press to pickup a specific line.  Dial directly , the phone will automatically pickup in handsfree mode and perform

Redial

The Redial feature automatically dials the last number dialed from the phone. Press to dial the last number automatic a lly. If the phone is on hook, it will pickup in

handsfree mode automatically and perform handsfree dialing.

handsfree dialing.

You can use the pound [#] key or the [OK] key to complete the number. This will speed up the calling process.

Xcelerator IP User Guide March 2007

Chapter 3 - IP2007 Phone Features

The phone should be configured before it can perform some basic functions. Although the phone can make a peer to peer VOIP call (the user must remember the IP address of the called party), it is desirable to have a centralized server to provide the directory service. This server can be a soft-switch, an IP-PBX, or a simple proxy.

The server has two basic functions:

1) The first is to track active phones and their IP address.

2) The second is passing signaling messages between communication parties.

To make your phone reachable in this VOIP network, your phone has to register to the server so that when someone dials your phone number the server knows where you are and informs your IP phone that someone is calling.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 16. Admin > SIP » Web Menu = Login + SIP tab (refer to “SIP Page” on page 5-10)

Speakerphone/Headset/Handset

There are 3 major input/output devices on this phone. To switch between these devices, follow the audio path transitions described below:

Handset to Handsfree -- You are using the handset and want to switch to handsfree talking. Press and place the handset on hook. NOTE: The voice will not switch to speakerphone until you place the handset on hook.

Handset to Headset -- You are using the handset and want to switch to the headset. Press and place the handset on hook. NOTE: The voice will not switch to headset until you place the handset on hook.

Handsfree to Handset -- You are using handsfree talking and want to switch to the handset. Lift the handset off hook and the voice will switch to handset immediately.

Handsfree to Headset -- You are using handsfree talking and want to switch to the headset. Press and the voice will switch to headset immediately.

Headset to Handset -- You are using the headset and want to switch to handset. Lift the handset off hook and the voice will switch to handset immediately.

Headset to Handsfree -- You are using the headset and want to switch to handsfree talking. Press and the voice will switch to speakerphone immediately.

Xcelerator IP User Guide March 2007

3-10 Speed Dial

Chapter 3 - IP2007 Phone Features

Speed Dial

You can preset 10 speed dial numbers for fast dialing. Use the following steps to use speed dial:

1. Lift the handset.

2. You will see "SPD" on the LCD menus. Press the soft key corresponding to the LCD menus display.

3. You will see "SpeedDial:_" on the LCD display. Enter a valid speed dial bin number (0-9) and the IP phone will dial out with the number that is preset in the IP phone.

Phone & Web Access » Phone Menu = Left soft key to CONFIG >  key >  arrow to 13. Speed Dial » Web Menu = Login > Personal tab > Speed Dial Entry Settings

Transfer

Transfer redirects a connected call. You can use a Blind or Supervised transfer method to transfer the call to an extension or an outside phone number.

Blind Transfer

While on a call:

1. Press the TRANSFER key to transfer the call.

2. Dial the desired phone number and the call will transfer automatically.

3. Hang up to release the line.

Supervised Transfer

While on a call:

1. Press the HOLD key to hold this call.

2. Press the down arrow  of the navigation control key to start a 2nd call on this line.

3. Dial the desired phone number. You will hear a ring back tone.

4. When the called party answers, advise them of the call being transferred.

5. Press the TRANSFER key and hang up. The Supervised Transfer is complete.

Xcelerator IP User Guide March 2007

Voice Mail Access 3-11

Chapter 3 - IP2007 Phone Features

Voice Mail Access

Ask your system administrator for the Voice Mail access number in order to access your voice mailbox. You will find the "MSG number" field blank; enter an appropriate number.

If you have voice mail in your voice mailbox, you will see a voice mail icon on the left top corner of the LCD. Press the message icon to access your voice mail.

The Total Recording Message Time for one extension depends on how many extensions are connected to the Xcelerator IP. (See current members in the Phone Extension Table.) The current Xcelerator IP configuration allows 240 minutes of recording time.

Recording Time Per Extension = (240 minutes) divided by (Total Members)

Volume Adjustment

Use the VOLUME CONTROL button to adjust the volume.

 When using the handset … use this button to adjust the handset output volume.  When using handsfree talking … use this button to adjust speaker output.  When using a headset … use this button to adjust the headset output volume.  When the phone is ringing … use this button to adjust the ringing volume.

Xcelerator IP User Guide March 2007

Read the Configuration Via Menus chapter to learn how to navigate in the menus of your IP2007 telephone.

Configuration Via Menus

Xcelerator IP User Guide March 2007

Menu 4-3

Chapter 4 - Configuration Via Menus

Startup

You can use LCD menus to configure most settings of your IP phone. Press the LEFT soft key to start menu selection process.

Xcelerator IP User Guide March 2007

4-4 Menu

Chapter 4 - Configuration Via Menus

Menu Tree

- Menu Selection

- 1. Volume

+ Ring Volume + Handset Speaker + Handset Mic + Handsfree Speaker + Handsfree Mic + Headset Speaker + Headset Mic

+ 2. Ring + 3. Tone + 4. Time + 5. Info + 6. DND

- 7. Call Forward

- Always Forward + Toggle + Forward Number

- On Busy Forward + Toggle + Forward Number

- No Answer Forward + Toggle + Forward Number + No Answer Time

+ 8. Auto Answer + 9. Phone Lock

- 10. Call Record + Dialed + Missed + Received

+ 11. Ping + 12. Phone Book + 13. Speed Dial

- 14. Network

- Network Type + Static IP + DHCP + PPPoE

+Netmask + Default Gateway

- DNS

+ Primary DNS + Secondary DNS + Third DNS

+ SNTP

+ 15. Blocking List

- 16. Admin + Phone Number

- Account

- Admin + Name

+ Password

- User + Name + Password

- NAT + NAT Type

- STUN + STUN Server IP + STUN Port

+ SIP PING

- Port Mapping + Extern Router IP + Signal Port + Extern RTP Port 1 + Extern RTP Port 2

- SIP

- SIP Server + SIP Proxy + Outbound Proxy + Registrar Server + Registrar Outbound + Port

- Authentication + Authorized ID + Authorized Password

+ DTMF

- Codec + G.711 u-law + G.711 a-law + G.723.1 + G.729

+ Packet Time + Caller ID + User Name

+ VLAN

- Download + TFTP Server + Firmware Upgrade + Profile Download

+ Reset + Boot

+ 17. Quit

The menu tree begins at the top of the left column. After "Blocking List" at the bottom of that column, the menu tree continues at the top of the right column.

Xcelerator IP User Guide March 2007

Menu 4-5

Chapter 4 - Configuration Via Menus

This is the first display shown when you press the left soft key.

Navigate in the Menu

Use the Navigator Control key to scroll to a desired item.

Press to enter the sub-tree for the selected item.

Press to confirm and save the setting of a specific item. Thereafter, the menu will roll back to the upper level of the menu tree. You can also press the left arrow of the Navigator Control key to roll back to the upper level of the menu tree without causing the system to resave.

Xcelerator IP User Guide March 2007

4-6 Menu

Chapter 4 - Configuration Via Menus

Enable or Disable Settings

You can enable or disable certain item settings. Use the up or down arrow to toggle an item option. Example:

Xcelerator IP User Guide March 2007

Menu 4-7

Chapter 4 - Configuration Via Menus

Numeric and Alpha Characters

You can input numeric or alphabetic characters in certain menus, such as in the Phone Book. When you are on a menu that accepts characters, you will see "ABC" above the left soft key. Press the left soft key to cycle through the options of ABC, 123, and abc. These options represent characters in upper case, numeric digits, and characters in lower case. You can switch between the three options during one entry to use upper and lower case characters as well as numbers.

To enter alphabetic characters, select ABC or abc with the left soft key, then repeatedly press the dial pad button that has the character you want until the desired character appears. The display will cycle through all of the characters associated with the button.

Saving the Configuration

Some changes are saved immediately as you change settings. All settings will be saved when you leave the Menus. You will see "Saving change … Please wait" on the LCD.

Xcelerator IP User Guide March 2007

Configuration Via Web

Read the Configuration Via Web chapter to learn how to use your IP2007 telephone by using the web interface.

Xcelerator IP User Guide March 2007

Web 5-3

Chapter 5 - Configuration Via Web

Web

Access

To access the phone configuration, enter the IP address in the Address field of your web browser, http://192.168.1.10.

To confirm IP address -- If you are unsure about the IP address, you can verify the current IP address on your IP phone by pressing the Left soft key to access the CONFIG menu and using the down arrow to select the 5. Info menu.

The following dialog box will pop up and prompt you to provide the user name and password in order to prevent unauthorized users from accessing your phone.

The default names and passwords for the Web are as follows:

 User Name = user  User Password = 1111  (Administrator) User Name = admin  (Administrator) Password = 1234

Web Page Menus

When accessing the web pages for the IP2007 Phone, you can make configuration changes in each category. Click on a menu to access a specific group of settings.

Web Page Buttons

Button Web Page Description

Cancel All Discard all changes entered on this page Download Settings SW Upgrade Download files to upgrade phone firmware Logout All Exit and close browser window Next/Previous Phone Book View next or previous page of Phone Book entries Reboot Information Update phone to capture changes made to s/w Save Settings All Save changes entered on this page to the IP Phone Set All to Default System Change ALL parameters to factory default settings Update SW Upgrade Locate new file provided (s/w, profile, logo, font)

Xcelerator IP User Guide March 2007

5-4 Information Page

Chapter 5 - Configuration Via Web

Information Page

The Information Page displays when you log into the phone's web page. This "view only" page shows general information regarding your IP2007 Phone.

Network Information

Product Information

Product Name | Software Version | MAC Address | Hardware Version

Profile Status

Phone Number | Registration State | SIP Proxy Server

Network Settings

The Network Settings page allows you to access the following network categories:

Internet Connection Items | Optional Network Items | QoS Items

Xcelerator IP User Guide March 2007

Network Settings 5-5

Chapter 5 - Configuration Via Web

Network Parameters

Internet Connection Items

IP T ype Select how this phone receives IP address - DHCP or Static IP; Default = DHCP IP Address Static IP address; Default = 0’s Subnet Mask Static Subnet Mask Default Gateway Static Default Gateway

Optional Network Items

Primary DNS Static Primary DNS Secondary DNS Static Secondary DNS Third DNS Static Third DNS Time Server Static Time Server

QoS Items

DIFFSERV for RTP Options:

Best Effort AF Class 1 (DROP: Low/Medium/High) AF Class 2 (DROP: Low/Medium/High) | AF Class 3 (DROP: Low/Medium/High) AF Class 4 (DROP: Low/Medium/High) Expedited Forwarding

Default = Best Effort

DIFFSERV for Signal Options:

Best Effort AF Class 1 (DROP: Low/Medium/High) AF Class 2 (DROP: Low/Medium/High) AF Class 3 (DROP: Low/Medium/High) AF Class 4 (DROP: Low/Medium/High) Expedited Forwarding

Default = Best Effort VLAN Mode Options: None | Automatic | Static; Default = None Voice VLAN ID Voice VLAN ID; Default = 2 VLAN Option ID VLAN option ID; Default = 176

Xcelerator IP User Guide March 2007

5-6 Phone Settings

Chapter 5 - Configuration Via Web

Phone Settings

The Phone Settings page allows you to access the following phone categories:

 Volume Control  Tones Used  Phone Parameters  Prefix Entry Settings  Dial Plan

Xcelerator IP User Guide March 2007

Phone Settings 5-7

Chapter 5 - Configuration Via Web

IP Phone Parameters

Volume Control

Handset Mic Set input level of handset microphone: 1-10. Default = 6 Handset Speaker Set output level of handset speaker: 1-10. Default = 6 Speaker Mic Set input level of hand-free microphone: 1-10. Default = 6 Speakerphone Set output level of hand-free speaker: 1-10. Default = 6 Headset Mic Set input level of headset microphone: 1-10. Default = 6 Headset Speaker Set output level of headset speaker: 1-10. Default = 6 Ring Tone Volume Set output level of ring tone: 1-10. Default = 6 Side Tone Set sound level between mouthpiece and earpiece: 1-10. Default = 5

Tones Used

Tone Type Select tone type for your country; Default = U.S. Ring Type Select ring type for your country; Default = U.S. DTMF Relay Select way to send DTMF through in-band or out band mechanism:

RFC2833 PayLoad SIP DTMF detection; Default = 101 RFC2833 DTMF Tone Duration Options: 560ms | 640ms | 800ms | 960ms | 1120ms | 1280ms;

Hold Remind Time Call on hold reminder tone (10-120 seconds, increments of 10 secs);

Enable Auto Answer Turn on auto answer function; Default = Disabled Enable DND Turn on DND function; Default = Disabled Enable Echo Canceller Remove echo to improve voice quality; Default = Enabled Enable VAD+CNG Voice Activity Detection + Comfort Noise Generator; Default = Disabled Enable Phone Lock Lock user’s phone; Default = Disabled

Prefix Entry Type (0-9) Options: Disabled | Add | Replace; Default = Disabled Prefix Entry Pattern (0-9) Digit to dial out

None | To ne (In-Band) | RFC2833 | SIP-INFO. Default = RFC2833

Default = 800

Phone Parameters

Default = 60

Prefix Entry Settings

Prefix Entry Replace Replaces digit to dial out Dial Plan Determines how to route calls

Xcelerator IP User Guide March 2007

5-8 Software Upgrade

Chapter 5 - Configuration Via Web

Software Upgrade

The Software Upgrade page allows you to access the following s/w upgrade categories:

 Server Items  Firmware Files

S/W Upgrade Parameters

Server Items

Server Type TFTP | FTP; Default = TFTP Server IP Address FTP server address; Default = 192.168.1.100 Files Directory FTP directory where the firmware and profile is located Server User Name User name of the account on the FTP server; Default = root User Password Password of the account on the FTP server

Firmware Files

Software app.bin.gz Profile IP2007.cfg Logo logo.tcbmp Font local.font WEB Logo WebLogo.jpg

Xcelerator IP User Guide March 2007

Personal Settings 5-9

Chapter 5 - Configuration Via Web

Personal Settings

The Personal Settings page allows you to access the following call categories: Call Forward Settings | Caller Blocking Settings | Speed Dial Entry Settings

Personal Parameters

Enable Always Forward & Forward to user@[host]

Enable On Busy Forward & Forward to user@[host]

Enable No Answer Forward & Forward to user@[host]

No Answer Timeout (sec) Sets the timeout for the No Answer Forward function. Default=20

Enable Block Anonymous call Default = disabled (unchecked) Caller Blocking Entry (0-9) 10 caller blocking settings. You can set up 10 numbers to prevent

Speed Dial Entry (0-9) 22 speed dial entries 1-22 (equals speed bins 0-21)

Xcelerator IP User Guide March 2007

Call Forward Settings

Turns on unconditional forward, all calls will automatically forward to the number entered; Default = disabled (unchecked)

Turns on the On Busy Forward function. When extension is busy, calls will forward to the number entered; Default = disabled (unchecked)

Turns on the No Answer Forward function; Default = enabled (checked) - sends calls to Voice Mail

Caller Blocking Settings

them from ring you if a caller calls you from one of these numbers.

Speed Dial Entry Settings

5-10 SIP Page

Chapter 5 - Configuration Via Web

SIP Page

ADMIN Function -- In order to access the SIP parameters, you must log in as a System Administrator. (Logging in as a station user will prevent this page from loading.)

The SIP page allows an administrator to set up the following SIP parameters:

 SIP Proxy Server  SIP Registrar Server  Subscriber Information  Optional SIP Header  RTP Parameters  Voice Mail Items  Codec Settings

Xcelerator IP User Guide March 2007

SIP Page 5-11

Chapter 5 - Configuration Via Web

SIP Parameters

SIP Proxy Server

SIP Proxy Server SIP proxy server address Outbound Proxy Server Outbound proxy server address Server Port Proxy server port; Default = 5060 SIP Secondary Proxy Server Redundant proxy server SIP Surviving Proxy Server Creates a SIP proxy loop to find available SIP proxy server

SIP Registrar Server

Registrar Server Registrar server address Registrar Outbound Server Registrar outbound server address Registrar Server Port Registrar server port; Default = 5060 Registrar Expire Time (sec) Expiration time for REGISTER request; Default = 180

Subscriber Information

User Name User name to appear in phone LCD display Phone Number Phone number assigned to phone Authorized ID Authentication user name Authorized Password Authentication password Enable Caller ID Enables sending Display Name Display Name Name to appear in phone LCD display to remote users Locating SIP Server Default = disabled (unchecked) SIP Domain Use SIP Domain name instead of IP address End dial on # Allows entering # sign for speed dialing after dialing number Dial Timeout (sec) Default = 2

Optional SIP Header

Optional Header 1 Optional SIP header in message Optional Header 2 Optional SIP header in message

RTP Parameters

RTP Port 1 RTP Port for channel 1; Default = 10002 RTP Port 2 RTP Port for channel 2; Default = 10004 Enable Statistic Default = disabled (unchecked) Statistic Server Default = 10004 Statistic Port Default = 10000

Xcelerator IP User Guide March 2007

5-12 SIP Page

Chapter 5 - Configuration Via Web

Voice Mail Items

Subscribe MWI Subscribe to voice mail server Voice Mail Server Voice mail server address MSG Number Default = voicemail

Codec Settings

Codec G.711u-law Set G.711u-law protocol preference: None | First | Second | Third |

Fourth; Default = First G.711u Packet Time Options: 10-80(ms) Default = 30(ms) Codec G.711a-law Set G.711a-law protocol preference: None | First | Second | Third |

Fourth; Default = Second G.711a Packet Time Options: 10-80(ms) Default = 30(ms) Codec G.729 Set G.729 protocol preference: None | First | Second | Third |

Fourth; Default = Fourth G.729 Packet Time Options: 10-80(ms) Default = 30(ms) Codec G.723.1 Set G.723.1 protocol preference: None | First | Second | Third |

Fourth; Default = Third G.723 Packet Time Options: 10-80(ms) Default = 30(ms) G.723.1 Bit Rate Set the bit rate for G.723.1 protocol: 5.3kb/s | 6.3kb/s

Default = 5.3kb/s.

NAT Items

NAT Type Options: None | STUN | SIP PING | Port Mapping | UDP Heartbeat

Default = None SIP PING Interval Time (ms) SIP PING frequency; Default = 6 STUN Server IP STUN server IP address STUN Server Port STUN server port; Default = 3478 Extern Router IP External router address for port mapping Extern Signal Port External SIP signaling port for port mapping; Default = 5060 Extern RTP Port 1 External RTP port for port mapping; Default = 10002 Extern RTP Port 2 External RTP port for port mapping; Default = 10004

Xcelerator IP User Guide March 2007

System Settings 5-13

Chapter 5 - Configuration Via Web

System Settings

The System Settings page allows you to access the following system categories:

 Administer Settings  Time Settings  Xcelerator IP Feature Items  Feature Key Settings

Xcelerator IP User Guide March 2007

5-14 System Settings

Chapter 5 - Configuration Via Web

System Parameters

Administer Settings

Administrator Name The name of the administrator; Default = admin Administrator Password The password for the administrator; Default = 1234 User Name The name of the station user; Default = user User Password The password for the user; Default = 1111 User System Log Server Default = disabled (unchecked) Log level Options: Emergency | Alert | Critical | Error | Warning | Notice |

System Log Address The IP address of the System Server System Log Port System Log port number (standard) System Language System Language supported is English; Default = English

Auto DST Automatic daylight saving time flag Daylight save time Options: -1 | 0 | +1; Default = 0 Starts on Options: Month | Day | Time; Defaults = JAN | 1 | 00:30

Ends on Options: Month | Day | Time; Defaults = JAN | 1 | 00:30

Time Format TIME_24_HOUR | TIME_12_HOUR Default = TIME_24_HOUR Time Zone Default = GMT+12:00 (Auckland, Wellington, …)

Informational | Debug; Default = Emergency

Time Settings Items

(respectively)

Xcelerator IP Feature Items

Xcelerator IP flag Using Xcelerator IP gateway flag; Default = enabled (checked) Xcelerator IP Key 1 Type (1-4) Options: None | Line | Feature Key; Default = Line

Feature Key 1 String (1-4) Options: 700 | 701 | 702 | 710 (respectively)

Key Input This field is for Engineering input only (do not use)

Xcelerator IP User Guide March 2007

Feature Key Settings

Phone Book 5-15

Chapter 5 - Configuration Via Web

Phone Book

The Xcelerator IP allows each user to store up to 400 name/phone number entries in their individual Phone Book. Once completed, you will be able to place a call to the desired person by clicking the Phone Book entry number next to the person’s name/number.

Phone Book Parameters

User Name The user name entered is used to identify the entry while in the Phone

Phone Number The number entered is used to place a call to the person associated with

Ring Type You can assign a unique ring type (1-10) to help distinguish between

Xcelerator IP User Guide March 2007

Phone Book Entry (001-400)

Book. Name is used for caller ID when available.

that phone number. NOTE -- Enter number only (no dashes or spaces).

types of callers (ex: Executives, Sales Dept., family members, etc.).

Read the Software Upgrade chapter to learn how to update your IP 2007 telephone with the latest software configuration.

Software Upgrade

Xcelerator IP User Guide March 2007

Required Components 6-3

Chapter 6 - Software Upgrade

Required Components

 A working IP network that is established and configured for IP phone.  A TFTP server that is configured on your network (example: TFTP32 server)  Latest software image or configuration file.

Environment Setup

Prepare TFTP Server

 Make sure the TFTP server has been properly installed in the server.  Put the software file in the TFTP root directory.

Configure Phone for TFTP Access

 Configure the correct TFTP server address.  Configure the file name to be downloaded.

Xcelerator IP User Guide March 2007

6-4 Software Upgrade Procedure

Chapter 6 - Software Upgrade

Software Upgrade Procedure

To upgrade the phone software via the Web:

1. On the Server computer, create a TFTP or FTP folder on the c: drive "root" directory.

2. Make sure the same Server IP address appears in both areas: IP2007 SIP Phone web page

-andTFTP/FTP software program

3. Copy the updated file provided into the newly created TFTP/FTP directory.

4. If necessary, change the name of the software file on the web or in the TFTP/FTP program, so that the filename matches in both places.

5. Click the "Save Settings" button to capture the new settings.

 During the upgrade process, the phone LCD will display the following messages:

"Erasing Flash", "Writing Flash", and "Write Complete".

 When the software download is complete, the phone will automatically reboot.

6. To verify a successful download, you can use the web interface or the IP2007 phone:

via Web -- click on the "Information" tab to view th e Software Version, OR via Phone -- press the Left soft key, go to "5. Info" and scroll to "Firmware Version".

Xcelerator IP User Guide March 2007

Software Upgrade Procedure 6-5

Chapter 6 - Software Upgrade

Upgrade Troubleshooting

If the phone download image fails, it can be caused by any of the following reasons:

 The TFTP server is not working. (You can Ping the server from your computer. You

can also login to the server from your computer to verify this.)

 The account information is incorrect (Incorrect user name or password).  The TFTP server address is incorrect.  The network configuration of the phone is incorrect (You can issue a Ping from IP

Phone to verify this).

 The file is not located where you expected it to be. You can use your TFTP client

 The file is in position, but the folder setting on the phone is incorrect.  The file is in position and the folder is correct, but the filename is incorrect.

TFTP Software - Free Download

If you do not already have an TFTP program, you can go to the link provided and download an application for free … http://www.solarwinds.net/downloads

Vertical Communications does not provide support for this TFTP product.

For technical assistance, contact Solar Winds.

Xcelerator IP User Guide March 2007

Index i

Index

Always Forward [3-4] Answer a Call Auto Answer

[3-3]

Basic Call [3-3] Busy Forward Buttons and Hardware, identifying

[3-4]

Cables, connecting [2-6] Call Forward

Always Forward Busy Forward

No Answer Forward Call Log Call Waiting Caller ID Calls - Placing Conference Configuration Via Web

Access

Information Page

Personal Settings

SIP Page

Software Upgrade

System Settings

[3-4]

[3-5]

[3-8]

[3-5]

[5-3]

[5-4]

[5-3]

[5-9]

[5-10]

[5-8]

[5-13]

Distinctive Ringing [3-5] Do Not Disturb Drop a Call

[3-6]

[1-4]

Hold a Call Hold/Resume/Navigation in Calls

[3-6]

IP Phone

assembling Function Keys In/Out Ports Rear & Side Views setting up the stand wall mounting

[2-3]

[1-4]

[1-8]

[1-7]

[2-4]

[2-7]

LED Status Indicators [1-6] Lines and Calls

[3-7]

Menu Tree [4-4] Menu, navigating Mute

[3-7]

[4-5]

Navigation in Calls [3-6] No Answer Forward Numeric and Alpha Characters

[3-4]

[4-7]

Package Contents [1-3] Page Allow/Deny Phone Book Phone Lock/Unlock Place a Call PoE or PA Power Source Switch Product Description

[3-7]

[3-8]

[3-7]

[3-8]

[1-3]

[3-6]

[2-5]

Enable or Disable Settings [4-6]

Factory Default Settings, resetting [2-8] Feature Key Programming Full Connection, example

[3-6]

[2-6]

Handset,connecting [2-5]

Xcelerator IP User Guide March 2007

Redial [3-8] Register to a Server Resume a Held Call

[3-9]

[3-6]

ii Index

Saving the Configuration [4-7] Screw Alignment Template Software Upgrade

Configuring Phone for TFTP Access

Environment Setup

Prepare TFTP server

Procedure

Required Components Speakerphone/Headset/Handset Speed Dial

[6-4]

[3-10]

[2-8]

[6-3]

[3-9]

Transfer [3-10]

Blind Transfer

Supervised Transfer

[3-10]

Voice Mail Access [3-11] Volume Adjustment

[3-11]

Xcelerator IP User Guide March 2007

Vertical Xcelerator IP IP2007, IP2007 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual