Vertical Xcelerator IP IP2007, IP2007 User Manual
IP2007 User Guide
Issue Release Date Changes Page
1.0 3-07 Initial release --
“WAR NI NG: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause
[cancer, and] birth defects or other reproductive harm. Wash hands after handling.”
Copyright © 2007 VERTICAL Communications, Inc.
All Rights Reserved
Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of
Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Vertical Networks, XTS-IP, TeleniumIP and
StarPlus are registered trademarks of Artisoft, Inc. All other brand and product names are used for identification
only and are the property of their respective holders.
set/2007
Contents i
Contents
1Introduction
IP2007 Product Description ...................................................................1-3
Package Contents ...........................................................................1-3
Identifying Buttons and Hardware .....................................................1-4
2 Install & Connect the Phone
Assembling the IP Phone ......................................................................2-3
Setting Up the Stand .......................................................................2-4
Connecting the Handset ...................................................................2-5
Setting the PoE or PA Power Source Switch ........................................2-5
Connecting the Cables .....................................................................2-6
Full Connection Example ..................................................................2-6
Mounting the Phone On the Wall .......................................................2-7
Resetting the Phone to Factory Defaults .............................................2-8
3 IP2007 Phone Features
Answer a Call ......................................................................................3-3
Auto Answer .......................................................................................3-3
Basic Call ...........................................................................................3-3
Call Forward ......................................................... ..............................3-4
Always Forward ..............................................................................3-4
Busy Forward .................................................................................3-4
No Answer Forward .........................................................................3-4
Call Log ................................... ..........................................................3-4
Call Waiting ....................................................... .................................3-4
Caller Blocking ....................................................................................3-5
Caller ID ............................................................................................3-5
Conference .........................................................................................3-5
Distinctive Ringing ...............................................................................3-5
Do Not Disturb ....................................................................................3-6
Drop a Call .........................................................................................3-6
Feature Key Programming ....................................................................3-6
Hold/Resume/Navigation in Calls ...........................................................3-6
Lines and Calls ....................................................................................3-7
Lines .............................................................................................3-7
Calls .............................................................................................3-7
Mute ..................................................................................................3-7
Page Allow/Deny .................................................................................3-7
Phone Lock/Unlock ..............................................................................3-7
Phone Book ........................................................................................3-8
Place a Call ............................................................................ ............3-8
Redial ................................................................................................3-8
Register to a Server .............................................................................3-9
Speakerphone/Headset/Handset .......................................................3-9
Speed Dial .........................................................................................3-10
Xcelerator IP User Guide March 2007
ii Contents
Transfer .............................................................................................3-10
Blind Transfer .................................................................................3-10
Supervised Transfer ............................................................... .........3-10
Voice Mail Access ................................................................................3-11
Volume Adjustment .............................................................. ...............3-11
4 Configuration Via Menus
Menu .................................................................................................4-3
Startup .........................................................................................4-3
Menu Tree .....................................................................................4-4
Navigate in the Menu ........................................ ..............................4-5
Enable or Disable Settings ...............................................................4-6
Numeric and Alpha Characters ..........................................................4-7
Saving the Configuration .................................................................4-7
5 Configuration Via Web
Web ..................................................................................................5-3
Access ...........................................................................................5-3
Login ............................................................................................5-3
Information Page ............................................................................5-4
Network Settings .................................................... ........................5-4
Phone Settings ...............................................................................5-6
Software Upgrade ....................................................................... ....5-8
Personal Settings ............................................................................5-9
SIP Page .......................................................................................5-10
System Settings .............................................................................5-13
Phone Book ....................................................................................5-15
6Software Upgrade
Required Components ..........................................................................6-3
Environment Setup ..............................................................................6-3
Prepare TFTP Server .......................................................................6-3
Configure Phone for TFTP Access ......................................................6-3
Software Upgrade Procedure .................................... ........................6-4
Xcelerator IP User Guide March 2007
1
Introduction
Read the Introduction chapter to:
review the contents of the IP2007 phone package
identify the phone buttons and the hardware
Xcelerator IP User Guide March 2007
IP2007 Product Description 1-3
Chapter 1 - Introduction
IP2007 Product Description
The IP2007 IP Phone is a fully featured IP phone integrating voice and data connectivity
to the Xcelerator IP gateway. The IP2007 is feature rich SIP endpoint that provides a full
suite of telephony features and a dual port 10/100baseT LAN switch to allow for a single
wire to the desktop solution where the PC is connected through the second port on the
IP2007 IP phone.
The IP2007 provides both aural and visual queues to support the various options and
activities supported. Please refer to the section “Identifying Buttons and Hardware” for
further descriptions of the features, functions, and operations associated with the
IP2007.
Package Contents
Upon opening the package, ensure that the following items are included and that there is
no damage. If you find any problem with them, contact the reseller or supplier for
assistance.
IP phone (with stand kit assembled on the back of phone)
Handset
Curled phone cord
Power adapter (Different appearance for different country area)
Ethernet cable
Wall-mou nt ing screw pack
User Guide
Warranty card
Main Unit Handset Ethernet
Xcelerator IP User Guide March 2007
Curled
Cord
Power
Adapter
Cable
Wall-Mount
Screws Pack
1-4 IP2007 Product Description
Chapter 1 - Introduction
Identifying Buttons and Hardware
32
1
20
19
18
17
16
15
14
4
5
6
7
8
9
10
11
1213
IP Phone Function Keys
No. Part Name Description of Function
1 Handset Phone Handset
2 LCD The LCD shows phone features such as the time,
3 Message LED This LED illuminates red to indicate a message
4 Soft Keys These four keys are used for item selection or control
5 Navigator Control Keys Four arrows on the Navigator Control are used to
6Navigator [
Xcelerator IP User Guide March 2007
4] OK Key This key is normally used to confirm a configuration
date, your phone number, caller ID, line/call status,
and soft key tabs.
waiting status.
on the LCD screen. Each key function depends on its
corresponding content displayed on the LCD at that
time. (Example: Press soft key 1 to enter the
configuration menu).
scroll through items on the LCD screen.
setting or phone number dial.
IP2007 Product Description 1-5
Chapter 1 - Introduction
No. Part Name Description of Function
7 Number Keys (1,2,3,4) These four keys can be used for line selection or
programmable features. A green LED is associated
with each key to indicate its line/call status.
8 T r ansfer K ey This key is used to transfer a call to another IP phone.
9 Redial Key This key is used to redial the last dialed number
automatically.
10 Hold Key The Hold key is used to place the current call on hold
and allows you to then answer another new call.
Pressing the key again will release the hold function.
11 Speaker Key This key is used to activate/de-activate the Handsfree
dial or talk. A green LED is associated to indicate its
status.
12 Mute Key This MUTE key is used to activate/de-activate the
voice transmit from this IP phone. A red LED is
associated to indicate its status.
13 Phone Book Key This key is used to enter the Phone Book to place a
call or to edit. The LCD screen will provide Phone
Book prompts once this key is pressed.
14 Headset Key This key is used to activate/de-activate the headset.
A green LED is associated to indicate its status.
15 Conference Key This key is used to drop the current multiple-
connected phones into a conference. It is a phonebridged function.
16 Message Key This key is used to get access to the voice mail
system for message retrieval.
17 Volume Control Key This key is used for volume control:
When the phone is idle, the ringer volume is adjusted.
When talking on an active call, the Handset/Speaker/
Headset output volume is adjusted.
18 Numeric Keypad (0-9,*,#) This is the numeric keypad for dialing numbers.
19 Headset Wire Port RJ-9 jack by the left bottom side of IP phone
20 Headset Cord Port RJ-9 jack by the left bottom side of IP phone
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1-6 IP2007 Product Description
Chapter 1 - Introduction
LED Status Indicators
No. Key/Indicator Color Static OFF Static ON
8 Message
indicator
13 Number keys
14 Speaker key
15 Mute key Red Mute is off. Mute is on. N/A
16 Headset key
Red No new
messages
Green Default Mode Headset:
Green Default;
Handset or
Headset
modes.
Green Default;
Handset
N/A Slow blinking for
During call
Mode Handset:
During call only
if hands-free is
active.
When SPKR is
on for on-hook
dialing or
hands-free
talking.
Headset &
Handset are off.
When Headset
is on for onhook dialing or
hands-free
talking.
Handset &
Speaker are off.
Blinking ON/
OFF
new voice
message
indication
Headset/Handset
Mode: Ringing
cadence on
incoming call;
Group listening in
active cadence
When an
incoming call is
ringing (in
Handset mode)
When an
incoming call is
ringing (in
Headset mode).
[The rings take
place in speaker
and headset]
8, 13,
14, 15,
& 16
Xcelerator IP User Guide March 2007
All LEDs for
system status
Green Ready Boot:
During system
booting
Boot:
When system
booting failure or
fault occurs.
IP2007 Product Description 1-7
Chapter 1 - Introduction
IP Phone Rear & Side Views
The following illustrates the rear and side views of the IP phone. Refer to the callout
numbers, and associated simple description of the part in the following table.
No. Part Name Description of Function
1 LCD screen cover The back of the LCD screen
2 Wall-Mount Hole For mounting the phone on the wall
3 Hinge of Stand A leg is installed here to support the IP phone at different
4 Service door The Service Door is only for engineering use. Inside, there
5 Input/Output ports For installation, connect the cables here (refer to the next
6 Hinge of Chassis The small frame is fixed here. You do not need to
7 The back of Cradle This is the back cover of the handset cradle.
8 Product label This shows product production information, including
9 Handset cord port RJ-9 jack on the side of IP phone.
10 Handset wire port RJ-9 jack on the side of IP phone.
angles. For wall-mounting, remove the leg.
is a console port. Users should not open this door.
[Note: To use this port, you need a special converter cable
(RJ-45 to DB-9)]
figure and associated table for the details).
disassemble this frame for wall-mounting.
product model, serial number, and MAC address.
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1-8 IP2007 Product Description
Chapter 1 - Introduction
IP Phone In/Out Ports
No. Part Name Description of Function
1 Reset Button The Reset Button is for system engineering use (The
2 Link/Activity LEDs The LEDs indicate the link status of the WAN and LAN ports.
3 WAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to IP
4 LAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to PC
5 Power Jack If a power source from adaptor is required, use the
6 Power Source There are two available sources for power: from Power
configuration will be reset to factory settings when
pressed).
network
or Notebook
standard power adaptor supplied in the package (12V/
1000mA).
Adaptor or PoE (Power over Ethernet). The default is
Adaptor. Please set to the appropriate option before
installation. Default setting is Power Adaptor.
Only the Ethernet WAN port supports PoE.
Xcelerator IP User Guide March 2007
Install & Connect the
2
Phone
Read the Install & Connect the Phone chapter to perform the following functions:
set up the IP2007 Phone, the phone stand, and the power source switch
connect the handset and the cables
mount the IP2007 Phone on the wall
Xcelerator IP User Guide March 2007
Assembling the IP Phone 2-3
Chapter 2 - Install & Connect the Phone
Assembling the IP Phone
After removing the IP phone from the package, you will see the back of IP phone as
shown in the following illustration. The phone (1) is already assembled with three frames.
The U-type leg (3) is used with the big U-type frame (4) that has three step cavities for
three angle positions. Another small U-type frame (5) is fastened to the big U-typ e frame
(4) and the main body of phone (1). You may find these frames are locked together with
different latches (6), (7), and (8) respect iv ely. Do not touch latches (7) and (8). The
latch (6) will be removed if you are do a wall-mount.
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2-4 Assembling the IP Phone
Chapter 2 - Install & Connect the Phone
Setting Up the Stand
Refer to the following steps and the associated illustration to setup the stand of the IP
phone.
Step A Move the big U-type frame (4) downward.
Step B Move the big U-type frame (4) downward to the flat level. The small U-
type frame (5) will get flat concurrently.
Step C Move the U-type leg (3) upward.
Step D Seat the U-type leg (3) onto the big U-type frame (4) at about a 30º
angle position.
-or-
Step E Pull-in the U-type leg (3) and seat it at about a 45º angle position in the
big U-type frame (4).
-or-
Step F Pull-in the U-type leg (3) and seat it at about 60º angle position in the big
U-type frame (4).
Xcelerator IP User Guide March 2007
Assembling the IP Phone 2-5
Chapter 2 - Install & Connect the Phone
Connecting the Handset
Use the curled cord (1) to connect to the phone jack (3) at the bottom of the handset (2),
as shown in the following illustration. Plug the other end of curled cord to the Handset
jack (5) on the side of IP phone. The other RJ-9 jack (4) is for a headset. This completes
the assembly of the IP phone.
Setting the PoE or PA Power Source Switch
Before connecting the cables, set the power source switch to the correct position. It is
located to the right of the I/O ports on the back, as shown in the following illustration.
Use a pen to set it to one of the following:
Adaptor position - Use this position if you are using an external standard power
adaptor.
PoE position - Use this position if you can offer Power over Ethernet (PoE,
IEEE802.3af compliant) to the phone.
The Power source switch default setting is "Adaptor".
Xcelerator IP User Guide March 2007
2-6 Assembling the IP Phone
Chapter 2 - Install & Connect the Phone
Connecting the Cables
To avoid any problems caused by power-on, the power source will be applied to the
phone last. Do not plug the adaptor head to the wall so cket if you are using Power
adaptor. Do not plug the Ethernet cable to the uplink switch if you are using PoE.
Prepare the Ethernet cable(s), attached in the package, and power adaptor (no need for
PoE user). Plug the cable(s) to their corresponding port s on the back of the IP phone. It is
recommended that you set the stand angle at a 60º angle so that room is sufficient for
easy access to connect the cables. Arrange the cables to go under the big U-type frame
as shown in the illustration.
Full Connection Example
The following illustration is an example of a full connection.
(1) To Handset thru curled cord, (2) to IP Network thru Ethernet cable, (3) to PC/
Notebook thru Ethernet cable, (4) to wall socket thru Power adaptor, and (to use
Headset, plug the headset with R-J9 plug to the Headset jack on the left bottom of the IP
phone) (5) to headset thru headset cable.
Xcelerator IP User Guide March 2007
Assembling the IP Phone 2-7
Chapter 2 - Install & Connect the Phone
Mounting the Phone On the Wall
The IP phone can be used on the desktop or mounted on a wall.
Print the screw alignment template (on the next page) and tape it on the wall to
position the 3 screws provided at the right place for the mount-holes on the phone.
Before mounting the IP phone to the wall, detach the handset and curled cord from
the IP phone, then perform the following steps:
Step A On the back of the phone, find the latch (3) on the U-type leg
and remove it.
Step B Remove the other latch (4).
Step C Remove the U-type leg (1). R etain the leg (1) and latches (2) for
possible reuse in a desktop mode.
Step D Seat the big U-type frame onto the back of IP phone.
Step E Re-check that the power source switch is in the correct position.
Connect all cables to the jacks on the phone, then mount the
phone's holes (5 top, 6 left and 7 right) to the screws on the
wall.
Step F Under the hook switch, find and press the cradle latch (8) to let
it down. Then hang up the handset and re-attach the curled
cord.
Xcelerator IP User Guide March 2007
2-8 Assembling the IP Phone
Chapter 2 - Install & Connect the Phone
Screw Alignment Template
Resetting the Phone to Factory Defaults
If you want to reset the configuration to the factory default settings, locate the Reset
switch on the back of the phone and complete the following steps:
Step A Remove the power source (adaptor or Ethernet cable) at the remote
end.
Step B Use a pen to press and hold the Reset switch.
Step C To turn on the power again press and hold the Reset switch for over 3
seconds.
Step D Release the Reset switch. The phone will automatically reset the
configuration and the old settings will be gone.
Xcelerator IP User Guide March 2007
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