Vertical SBX IP 320 User Manual

SBX IP 320

Phone User Guide

SBX IP 320 Phone User Guide

1-2

:

Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice.

© 2008 by Vertical Communications, Inc. All rights reserved.

This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY

Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential.

TRADEMARKS

Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.

RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure of the technical data contained in this document by the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in similar or successor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublished rights reserved under the Copyright Laws of the United States. Contractor/manufacturer is Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249.

SBX IP 320 Phone User Guide

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		R E V I S I O N H I S T O R Y
Release	Date	Documentation Changes	Page No.
2.0	07-08	A "911 Feature" is added.	1-5
		A "Reply to Message" feature is added.	2-63
		A "Message Forward Enhancement" feature is	2-63
		added.
		A "Park and Page" feature is added.	2-53
		A "Mailbox Buttons" feature is added.	2-64
		A new section is added to clarify "Message Wait	2-10
		Indicator Lamps".
		Entire book has been re-organized and re-formatted.	all
1.0	01-08	Initial Release	--
		NOTE: that this document contains information on
		ISDN, DCOB, and SMS. These features are cur-
		rently not supported.
		Information pertaining to DID pertains only to SIP
		Trunking.

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Contents

Chapter 1 Introduction

How To Use This Guide- - - - - - - - - - - - - - - 1-2

SBX Phone Features- - - - - - - - - - - - - - - - - - - - - 1-2

Specific Phone Model Information and Features - 1-2

Getting Help - - - - - - - - - - - - - - - - - - - - - - - 1-3

Your System Administrator- - - - - - - - - - - - - - - - - 1-3

Vertical Technical Support - - - - - - - - - - - - - - - - - 1-3

Connecting Your Phone- - - - - - - - - - - - - - - 1-4

Connecting a Digital Phone - - - - - - - - - - - - - - - - 1-4

Connecting Your Single Line (SLT) Phone- - - - - - 1-4

911 Feature - - - - - - - - - - - - - - - - - - - - - - - 1-5

Chapter 2 Using the 24-Button Digital Phone

Using the Basics - - - - - - - - - - - - - - - - - - - - 2-2

What’s on the 24-Button Digital Phone - - - - - - - - 2-2

Using the Display - - - - - - - - - - - - - - - - - - - - - - - 2-4

Station Programming Menu Overview - - - - - - - - - 2-9

Message Wait and Callback Indicator Lights - - - 2-10

Fixed, Pre-programmed, & Flex Buttons - - - - - - 2-11

Making and Answering Calls - - - - - - - - - - - - - - 2-12

Using the Hold Feature - - - - - - - - - - - - - - - - - - 2-17

Transferring Calls - - - - - - - - - - - - - - - - - - - - - - 2-18

Customizing Your Phone - - - - - - - - - - - - - 2-19

Station Name Programming - - - - - - - - - - - - - - - 2-19

Setting Your Password - - - - - - - - - - - - - - - - - - 2-21

Recording Your Station Name (Voice Title) - - - - 2-23

Recording Your Station Greeting - - - - - - - - - - - 2-23

Setting Ring Types - - - - - - - - - - - - - - - - - - - - - 2-24

Setting the HTP Mode - - - - - - - - - - - - - - - - - - - 2-25

Using Pre-Selected Display Messages - - - - - - - 2-26

Programming Flex Buttons- - - - - - - - - - - - - - - - 2-30

(continued on next page)

SBX IP 320 Phone User Guide

TOC-ii

Contents

Using Phone Features and Functions - - - - 2-31

Alarm (Wake Up Program) - - - - - - - - - - - - - - - - 2-31

Automatic Called Number Redial - - - - - - - - - - - 2-33

Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-34

Callback - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-37

Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-38

Conference- - - - - - - - - - - - - - - - - - - - - - - - - - - 2-39

Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - 2-40

Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-40

Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - 2-41

HotDesk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-45

Leave a Message (MSG) - - - - - - - - - - - - - - - - - 2-47

Monitor and/or Join a Conversation (Barge-In) - - 2-47

Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-48

Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-49

Parking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-52

Park and Page - - - - - - - - - - - - - - - - - - - - - - - - 2-53

Phone Book/Dial by Name - - - - - - - - - - - - - - - - 2-54

PickUp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-55

Redial (Last Number) - - - - - - - - - - - - - - - - - - - 2-55

Speed Dialing - - - - - - - - - - - - - - - - - - - - - - - - - 2-56

Two-Way Recording (optional) - - - - - - - - - - - - - 2-59

User Programming - - - - - - - - - - - - - - - - - - - - - 2-60

Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-61

Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-62

SBX IP 320 Phone User Guide

TOC-iii

Contents

Chapter 3 Using the 8-Button Digital Phone

Using the Basics - - - - - - - - - - - - - - - - - - - - 3-2

What’s on the 8-Button Digital Phone - - - - - - - - - 3-2

Using the Display - - - - - - - - - - - - - - - - - - - - - - - 3-4

Message Waiting and Call Back Indicator Lights - 3-4

Fixed, Pre-programmed, & Flex Buttons - - - - - - - 3-5

Making and Answering Calls - - - - - - - - - - - - - - - 3-6

Using the Speaker- - - - - - - - - - - - - - - - - - - - - - - 3-7

Using the Hold Feature - - - - - - - - - - - - - - - - - - - 3-7

Transferring Calls - - - - - - - - - - - - - - - - - - - - - - - 3-7

Customizing Your Phone - - - - - - - - - - - - - - 3-8

Setting/Changing Your Station Password - - - - - - 3-8

Recording Your Station Name (Voice Title) - - - - - 3-8

Record Your Station Greeting- - - - - - - - - - - - - - - 3-9

Using Phone Features and Functions - - - - 3-10

Call Wait (Camp-On) - - - - - - - - - - - - - - - - - - - - 3-10

Flexible Button Programming - - - - - - - - - - - - - - 3-10

Mailbox Buttons - - - - - - - - - - - - - - - - - - - - - - - 3-10

PickUp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11

Redial (Last Number) - - - - - - - - - - - - - - - - - - - 3-11

Speed Dial Numbers - - - - - - - - - - - - - - - - - - - - 3-12

User Programming - - - - - - - - - - - - - - - - - - - - - 3-13

Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14

SBX IP 320 Phone User Guide

TOC-iv

Contents

Chapter 4 Using a Single Line Telephone (SLT)

Using the Basics - - - - - - - - - - - - - - - - - - - - 4-2

Making and Answering Calls - - - - - - - - - - - - - - - 4-2

Using Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3

Transferring Calls - - - - - - - - - - - - - - - - - - - - - - - 4-3

Message Waiting - - - - - - - - - - - - - - - - - - - - - - - 4-4

Customizing Your Phone - - - - - - - - - - - - - - 4-4

Programming Your Station Name - - - - - - - - - - - - 4-4

Recording Voice Announcements - - - - - - - - - - - - 4-4

Setting Pre-selected Messages - - - - - - - - - - - - - 4-7

Using Features and Functions - - - - - - - - - - 4-8

Account Codes - - - - - - - - - - - - - - - - - - - - - - - - - 4-8

Authorization Codes - - - - - - - - - - - - - - - - - - - - - 4-8

Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9

Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9

Conference- - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9

Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - 4-10

Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10

Parking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-13

PickUp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-14

Off-hook Alarm - - - - - - - - - - - - - - - - - - - - - - - - 4-14

Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-15

Queuing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-16

Redial (Last Number) - - - - - - - - - - - - - - - - - - - 4-16 Returning Call to Host System - - - - - - - - - - - - - 4-17 Shuttle Calls - - - - - - - - - - - - - - - - - - - - - - - - - - 4-17 Station Speed Dial Numbers - - - - - - - - - - - - - - 4-18 Universal Night Answer - - - - - - - - - - - - - - - - - - 4-18 Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-19

SBX IP 320 Phone User Guide

TOC-v

Contents

Appendix A User Programming Map

Using the Map - - - - - - - - - - - - - - - - - - - - -A-1

Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2

Index Phone Features

8-Button Digital Phones - - - - - - - - - - - - - IND-1

24-Button Digital Phones - - - - - - - - - - - - IND-2

Single Line Telephone (SLT) - - - - - - - - - IND-3

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Chapter 1

Introduction

Thank you for purchasing a Vertical Communications phone. All SBX phones are multifunctional and specifically designed for use with the Vertical SBX system.

This chapter provides you with information that applies to all phone models, and includes:

•How to Use this Guide - see page 1-2

•Getting Help - see page 1-3

•Connecting Your Phone - page 1-4

•911 Feature - page 1-5

SBX IP 320 Phone User Guide

1-2	How To Use This Guide

Chapter 1: Introduction

How To Use This Guide

This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (digital or single line/SLT), you will need to review the basic information in the chapters designated for your phone type (see “Specific Phone Model Information and Features” on page 1-2).

SBX Phone Features

It is a good idea to review the information in specific to your SBX phone to familiarize yourself with the basic operation, features, and function.

Note: You may see features available on your phone display that are not detailed in this document. This is because those features are available to System Administrators only and only detailed in the SBX Features and Operations document.

In addition, it is recommended that if you find a feature on the phone display that is not described in this document, that you do NOT attempt to access the feature, but instead, contact your System Administrator for more information.

Specific Phone Model Information and Features

While general information for SBX phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 4 through 6.

If You are Using a Digital Phone

For specific details about using your digital phone, see the chapter as noted below:

•For the 24-Button Digital Phone, see chapter 2.

•For the 8-Button Digital Phone, see chapter 3.

If You are Using a Single Line Phone

For specific details about using an SBX SLT Phone, see chapter 4.

Feature Index

You can also use the Feature Index at the back of this document to find page locations for each feature available on your phone type.

SBX IP 320 Phone User Guide

Getting Help	1-3
	Chapter 1: Introduction

Getting Help

If you need information that is not included in this guide, you can get help from either of the following sources:

Your System Administrator

Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.

Vertical Technical Support

If you System Administrator is unavailable, or you have questions that he/she cannot answer your questions, you can contact Vertical Technical Support at 1-888-422-2305, Option 4.

SBX IP 320 Phone User Guide

1-4	Connecting Your Phone

Chapter 1: Introduction

Connecting Your Phone

Connecting a Digital Phone

The diagram and information below apply to both the Twenty-four and Eight Button Digital Phones.

A - Connect the telephone cord (curly cord) to the handset and the other end to the handset jack at the bottom of the telephone.

B - Connect the line cable to the port at the bottom of telephone and the other end to the wall socket.

C - Connect the Headphone to the headphone jack.

Connecting Your Single Line (SLT) Phone

The connection process for an SLT phone may vary from model to model. You can use the above information as a general guideline. However, if you have any problem or questions getting the connections made properly, contact your System Administrator or refer the manufacturer’s user guide provided with your phone

SBX IP 320 Phone User Guide

911 Feature	1-5
	Chapter 1: Introduction

911 Feature

If your System Administrator has pre-programmed it, your phone may have a Flex button designated specifically for 911 calls. If you use this button to place a call to 911 when all lines are busy, an active call is dropped, so that the 911 call can be placed.

IMPORTANT: Contact your System Administrator for details about using this button as it is possible that it has been set up so that you don’t have to use an access code, such as 9, before dialing 911.

To Dial 911

1. Press the designated Flex Button.

If an access code is required as per your System Administrator:

2. Dial 9, then 911 (if the access code is required).

OR

If an access code is NOT required as per your System Administrator:

Dial 911 to place the call.

-If all trunks are busy, the system will drop an in-progress trunk, pause for less than two seconds, then place the 911 call.

Note: Any station user or Attendant who programs a flexible button for 911 ALERT will be alerted of internal stations placing 911 calls. The system can store the sixteen most recent 911 calls.

Calling information includes the time/date of the call, as well as the station number from which the call was placed.

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Chapter 2

Using the 24-Button Digital Phone

This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter:

•Using the Basics - see page 2-2

•Customizing Your Phone - see page 2-19

•Using Features and Functions - see page 2-31

SBX IP 320 Phone User Guide

2-2	Using the Basics
Chapter 2: Using the 24-Button Digital Phone

Using the Basics

This section will provide you with basic information including the following:

•What’s on the 24-Button Digital Phone - see below

•Using the Display - see page 2-4

•Making and Answering Outside Calls - page 2-12

•Using the Hold Feature - see page 2-17

•Transferring Calls - see page 2-18

What’s on the 24-Button Digital Phone

SBX IP 320 Phone User Guide

Using the Basics			2-3
			Chapter 2: Using the 24-Button Digital Phone
		Phone Buttons and Features
	Feature		Used to...
1		Headphone Jack	speak to a caller when using a headset instead of
			holding the handset.
2		Handset	answer/make internal or external calls.
3		Speaker	hear the other party during a call without using the
			handset or headset (hands-free mode).
4		LCD Display	display phone status information, dialing directories,
			and test message information.
5		Soft Buttons (3)	work in conjunction with fixed and flexible features
			options that appear on the display.
6		Ring LED	indicate when the phone is ringing.
7		Pre-Programmed/	access external line calls, pre-assigned features, or
		Flexible Buttons (24)	user defined feature code assignments.
8		Microphone (MIC)	used to speak to a caller when in speaker mode.
9		SPEED Button	access speed dialing, saved number redial, and last
			number redial. Button is also used to access
			flexible button programming.
		DND Button	activate a “do not ring this phone” mode. When DND
			is active, this button is red.
			Note: When you make a Forward call setting (other
			than forwarding to voice mail), this light will
			Flash. You can press it to easily cancel those
			Forward settings.
		TRANS/PGM Button	set up a conference call or transfer a call.
		CALL BACK Button	initiate a call back request for another busy station.
10		Nav Button	navigate through (and make selections on) the
			display/menus.
11		VOLUME Button	decrease (-) or increase (+) the volume level of the
			speaker or handset while on a call.
12		HOLD/SAVE Button	put a call on hold or save the current User
			Programming setting.
13		Dialpad	dial phone numbers and make entries on the display.
14		SPEAKER Button	toggle between speaker (or headset) mode and
			handset mode. You can also use this button to exit
			any menu screen.
			Note: The button is red when speakerphone
			is active.

SBX IP 320 Phone User Guide

2-4	Using the Basics

Chapter 2: Using the 24-Button Digital Phone

Using the Display

The display provides you with basic information about the current status of your phone (idle, busy, call forwarding). You can also use the display to make some basic programming changes to your station, as well as to make selections for various features. The following display components are described below:

•LCD - see below

•Soft Buttons - see page 2-5

•Nav Button - see page 2-8

Basic information that appears on your display when it is idle is shown below:

Current month, day, and year	Current system time
Station Number or Name	Current H/T/P Mode setting
(See page 2-19.)	(see page 2-25)

STATION 100 ( T )

DEC 03 08 02:04 pm

PICKUP CONF REDIAL-->

Options displayed when phone is idle:
	Soft buttons used to scroll			and make
PICKUP - see page 2-54	selections on the display (see below).
CONF - see page 2-39	NOTE: The Nav Button can also be
REDIAL - see page 2-55	used to scroll and make
	selections on the display (see
	page 2-8).

SBX IP 320 Phone User Guide

Using the Basics	2-5
	Chapter 2: Using the 24-Button Digital Phone

Soft Buttons

The three Soft Buttons are located under the LCD. The function of each button changes, according to call status and progress.

Example: You call a busy extension, the busy status will appear on the display along with the options available - “MESSAGE WAIT”, “CAMP-ON” and “FLASH”.

BUSY : STA 100

[CALLBK] CAMP(*) OHO(#) MSG CAMP-ON FLASH

Press the button that corresponds to the function you want to use.

List of Soft Buttons

Below is a list of soft buttons that may appear at various times when you are using the phone.

SOFT
BUTTON	APPEARS...	USED...
ADD	when are listening to a voice	to add a comment to a message
	mail message.	before forwarding it to another
		station.
BACK	on various screens.	to return to the previous screen
		(menu).
CALLBK	when you get a busy signal	to automatically call back an
	when you have dialed another	extension that is busy or to alert you
	station or attempted to access	when an outside line is available.
	an outside line.
	OR
	when you are listening to a	to call back the station that left the
	voice mail message from	voice mail message.
	another station.
CAMP-ON	when you get a busy signal	to automatically call back an
	when you have dialed another	extension that is busy (like Callback).
	station within the system.
		(continued on next page)

SBX IP 320 Phone User Guide

2-6			Using the Basics
Chapter 2: Using the 24-Button Digital Phone
	SOFT
	BUTTON	APPEARS...	USED...
	CONF	when the phone is idle	to initiate conference calls between
		or when you dial or answer a	yourself and 2 or more participants.
		call.
	DEL ALL	in the Call Log.	to delete all items in the log.
	DEL CUR	in the Call Log.	to delete the current item.
	DELETE	when you are listening to a	to delete the current message.
		voice mail message.
	D-TONE	in some of the Forwarding	if you need to have these to dial the
		settings.	number (for example to add a dial
			tone to a number to which you are
			forwarding calls).
	DROP	in the Monitor/Join feature.	to end a call in which you are
			monitoring or have joined another
			extension’s conversation.
	ERASE	in the pre-programmed	to erase the current entry.
		messages and station speed
		dial screens.
	FLASH	any time you are off-hook	when off-hook to stop the current
		and/or make an error when	action and return the dial tone
		dialing.
		OR	OR
		in some of the Forwarding	if you need to have these to dial the
		settings.	number (for example to add a flash to
			a number to which you are forwarding
			calls).
	FWD	when the phone is idle	to access the Forward call settings.
	JOIN	in the Monitor/Join feature.	to a join the conversation that you are
			monitoring.
	MONITOR	in the Monitor/Join feature.	listen in on a conversation between
			another extension and a caller
			without the participants knowing you
			are listening.
	MSG	when you dial a busy	allows you to leave your station
		extension.	number or message at a busy
			extension.
	MUTE	when you are on a call.	to prevent the caller at the distant end
			from hearing anything through your
			microphone or handset during a call.
	NEXT	on various option screens.	to go scroll (right) to the next available
			setting and/or option
			(continued on next page)

SBX IP 320 Phone User Guide

Using the Basics			2-7
		Chapter 2: Using the 24-Button Digital Phone
	SOFT
	BUTTON	APPEARS...	USED...
	OK	on various option screens.	to accept the currently displayed
			option or setting.
	PAUSE	in some of the Forwarding	if you need to have these to dial the
		settings.	number (for example to add a pause
			to a number to which you are
			forwarding calls).
	PICKUP	when your phone is off-hook.	to pick up a call that is ringing at one
			of the stations within your PickUp
			Group.
	RECORD	in the Call Record screen.	to begin recording the current
			conversation.
			Warning: In many localities, it is
			illegal to record a phone call without
			first notifying the person or persons
			being recorded. Contact your System
			Administrator for information about
			call recording guidelines.
	REDIAL	when your phone off hook.	Redial the last dialed number.
	REPEAT	when you are listening to	to replay the current message from
		voice mail messages.	the very beginning.
	REWIND	when you are listening to	to rewind the current messages by a
		voice mail messages.	few seconds each time you press it.
	SELECT	in the call log.	to select the currently displayed
			option.
	SEND	when you are using the	to dial a selected name or number.
		PhoneBook feature.
		OR	OR
		during a Meet-Me page.	when responding to a Meet-Me page.
	TRANS	when you are on a call.	to transfer the current call to another
			station.

(continued on next page)

SBX IP 320 Phone User Guide

2-8	Using the Basics

Chapter 2: Using the 24-Button Digital Phone

Nav Button

This button on the twenty-four button phone allows you to select or scroll through multiple items or options on the display.

Go to previous item (indicated by left arrow: <- - ; see image below)

Access Programming Options		Use center "OK" button
		instead of the "OK" soft
		button, and sometimes th
		HOLD/SAVE button.

Go to previous item (indicated by right arrow: - ->; see image below)

Access PhoneBook Options

Multiple items often are indicated by an arrow (left or right) as shown on the examples below.

STATION 100 ( T )
APR 01 XX	05:34 pm
FWD	CONF REDIAL						Go to next item
	Return to						STATION 100 ( T )
				APR 01 XX				05:34 pm
	previous item					ICM		FLASH

Press the navigation key to display subsequent information (as shown above).

SBX IP 320 Phone User Guide

Using the Basics	2-9
	Chapter 2: Using the 24-Button Digital Phone

Station Programming Menu Overview

The following shows the menus available for programming features on the 24-Button phone. These menus are shown throughout this chapter when describing the procedures to program specific features and function.

1.Use on the Nav button to scroll through the options.

2.Use the OK soft button to make selections.

1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

3. SPEED PROGRAM

4. MOBIL EXTENSION PGM

OK

5. CONFERENCE ROOM PGM

6. HOTDESK PGM

OK

SBX IP 320 Phone User Guide

2-10	Using the Basics

Chapter 2: Using the 24-Button Digital Phone

Message Wait and Callback Indicator Lights

The Message Wait light lets you know that a voice mail message is has been left in your mailbox. The Callback light indicates whether or not a Callback request has been placed on your phone (see page 2-37). The following diagram shows the location of the Message Wait and Callback lights, and is followed by a description of each of the lights and how they are used.

Also see “Voice Mail” on page 2-62.

Messages

•A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber.

•A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved.

•A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call Back button when ringing a busy or unanswered station.

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Fixed, Pre-programmed, & Flex Buttons

The phone described in this guide has both Fixed, Pre-programmed (sometimes also known as Feature), and Flex buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons.

•Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons might include SPEAKER, TRANS, HOLD, VOLUME, etc.

•Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names/functions will be on a more temporary-type template that can be replaced if/when the buttons are reprogrammed, etc.

•Flex buttons are also known as "User Programmable" buttons (see “Programming Flex Buttons” on page 2-30). In addition, Flex buttons that are programmed to access the dial tone, are also known as "line buttons".

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Making and Answering Calls

•Internal calls are also known as Intercom calls. These are calls that originate or that you make to another station within your phone system.

•External calls are those that originate from or that you make to a source outside your company’s phone system (for example, customers, vendors, etc.).

Making Calls

Dial an Internal Call

1. Lift the handset.

OR

Press SPEAKER*.

OR

Begin dialing from the dialpad. 2. Dial the station number.

Dial an External Call

The following procedure provides the steps to manually dial a call. However, you can also use this method using a speed dial number (see “Speed Dialing” on page 2-56 for details).

1. Lift the handset.

OR

Press SPEAKER*.

OR

Go to Step 2 below.

2.Dial the access code to get to an outside line.

NOTE: Outside line (CO) access codes "9" or "88XX". Contact your System Administrator if you are unsure about what your company access code is.

3.Dial the phone number.

*For details about using the speaker, (see next page). For information about using a headset on your phone, see page 2-15

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Answering Calls

Aside from using the handset or speakerphone (when available), the operation of the digital phones is quite basic.

Answer an Internal (Intercom) Call

Lift the handset.

OR

Press SPEAKER*.

Answering an External Call

1.Lift the handset or press SPEAKER*.

2.Press the flashing green line (Flex) button.

Using the Speaker

By default, your phone is set to Speaker mode. However, you may have access to changing your phone to the Headset mode. Before you use the speaker to make or answer calls, be sure that it is in the Speaker mode (see page 2-15).

Make a Call

1.Press the line or SPEAKER.

2.Follow the usual process for making calls shown above.

Answer a Call

When the phone is ringing:

1. Press the line or SPEAKER.

End a Call

Press SPEAKER to drop the active call.

*For details about using the speaker, (see below). For information about using a headset on your phone, see page 2-15

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Switch between Handset and Speaker

To switch from Handset to Speaker Mode

While on a call:

1.Press the line or SPEAKER.

2.Place the handset on hook to transition the call from the handset to the speaker mode.

NOTE: If you press line or Speaker and you don’t hear the caller (when answering a call) or a dial tone (when making a call), check to make sure that the Headset Mode is not on (see "Using the Headset" below).

To Switch from Speaker Mode to Handset

While on a call:

Pick up the handset to remove the call from speaker mode, and continue the conversation.

Adjust Speaker Volume

You can easily adjust the volume of the speaker during a call.

While on a call:

Use the VOLUME down (-) and up (+) to adjust the volume of the caller’s voice.

Hint: This also works for adjusting the volume of the handset.

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SBX IP 320 Phone User Guide