Vertical Xcelerator IP Application Note – Creating and Installing Voice Prompt Files

Application Note – Creating and Installing Voice Prompt Files

Xcelerator IP 07011

This Application Note addresses the process for creating and installing voice prompt files for
Xcelerator IP. This process covers the changing of the main system greetings for Xcelerator
IP. Please reference Appendix A at the end of this Application Note for a complete listing of
voice prompts and their content.

All audio files on Xcelerator IP are saved and run as Dialogic .vox format files. Any files that
are changed in Xcelerator IP must be saved first as a .vox formatted file before you attempt
to upload the file to the ftp server within the system. The files will not play properly if they are
not in the .vox format.

There are two steps for converting and installing voice prompt files for Xcelerator IP. The first
step is to identify and convert the file you will be using. The second step will be loading the
file to the ftp server on Xcelerator IP.

Converting your audio file to the Message on Hold file

To convert files to .vox, you will need a conversion tool that allows you to convert mp3, wav,
or other audio file formats to the Dialogic .vox format.

We have used a program called Goldwave (http://www.goldwave.com) with Xcelerator IP
testing. There are other programs available for your consideration; however, for the purposes
of this Application Note, we will use Goldwave as the conversion tool.

Step 1: Launch the Goldwave application. This is the main screen from where you will load
and convert your voice prompt file.

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Step 2: Click on File > Open

Navigate to the file on your hard drive or network drive where you have stored the file that
will be used for the voice prompt file for Xcelerator IP. This will be a file that you have
recorded with a new customized prompt for system greetings or in a foreign language for
localization purposes.

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Step 3: Highlight the file you wish to use as the voice prompt, then Click OPEN. A screen
showing the audio channel of the chosen file will be displayed.

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Step 4: Save the target Message on Hold file in the following format:

File Name: Must be the same as the file name you are converting. Please

refer to the attached prompt files in Appendix A at the end of

this document, or in the Xclerator IP Admin Guide.
File Type: Must be Dialogic (*.vox)
Attributes: µ-law
8KHz sampling rate
64Kbps channel
Mono audio format

Note: Saving the file with settings other than those shown will result in failure of the
recording to play properly.

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Step 5: Once the file has been saved, you will see the below screen showing the loaded file
(name 10001.vox in upper left corner) and a graphical representation of the audio playback.
Make note of the bottom of the screen to verify that the file has been saved in the proper
format. You can listen to the saved file by pressing the green arrow on the lower toolbar.

Step 6: Save the file to your hard drive or network location and close the Goldwave
application. You have now successfully formatted the voice prompt file.

In the next section, we will cover installation of the voice prompt file.

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Installing the Voice Prompt file to Xcelerator IP

Step 1: Open the Advanced Application screen of Xcelerator IP and go to the Section
Voice>Advanced

Click on Browse Voicemail File

Step 2: If you are using IE 7.0 or higher, you will see the following screen appear when you
click on Browse Voicemail File. If you are using IE 6.0 you can skip this step and continue to
Step 3.

To access the ftp server of Xcelerator IP, type the following information into the address bar
of your Internet Explorer screen:

ftp://192.168.1.1 if in default mode, or enter the ftp address of your system using the

same format but with the appropriate system IP address entered.

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