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Wave Phone
User Manual
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Vertical Wave Phone User Manual

Wave ISM 1.5 SP2
Release 1.5 SP2
Wave
Phone User Guide
Vertical Communications, Inc. reserves the right to revise this publication and to make changes
Release 1.5 SP2
in content without notice. © 2009 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of V ertical Communications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, sp ecial, incidental, or consequential.
TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are
registered trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.
Wave Phone User Guide
Revision History
Release 1.5 SP2
Release Date Documentation Changes Page No.
1.5 SP2 06-09 Added new SIP phones supported by Wave: models 9143i, 9480i,
9480ICT.
1.5 SP1 02-09 The title page and page footers were modified to show support for the current s/w version; manual content is unchanged.
1.5 01-09 Added minor edits for clarification: corrected formatting styles. ---
11-08 A variety of corrections and small edits throughout the book. ---
Call Announce is not supported in this release. 2-7
Notes added about delay in time to Direct Park and retrieve a Direct Park when using the Edge 700 - 24 button phone.
Updated description for System Park on digital phones. 3-8
Added a note regarding the requirement of a Call Waiting button in order to use CW on a digital phone. Information about using Flash for this feature on a digital phone was removed.
Hands-free Answer Mode is not supported in this release. 3-36
Call Supervising features (Monitor/Coach/Join) added. 3-57
Additional note was added regarding the possibility of multiple Voicecall buttons on a digital phone.
Addition of Aastra 5 series information throughout the book. Ch 3 & Ch 5
Voicemail feature descriptions were expanded. Ch 4
Changes to Aastra 5 series softkey assignments 5-12
Edited/improved diagrams of all phones, as well as the associated
Ch 5 & Ch 6
callouts and feature tables.
Impact SCS (8012 & 8024) Digital Phone models and features added. 6-10 to 6-13
Message Wait light option/callout information removed for
6-18 to 6-23
Vodavi Phones as it did not apply. While notes were added to other digital phones regarding the possibility of more than one Message Waiting button on an individual phone.
Information regarding a Program button on digital phones has been added.
Information regarding a Vol Reset Override button on digital phones has been added.
Added Toggle feature code for Analog Phones 7-2
6-25
---
3-4
3-15
3-63
6-25
6-28
Wave Phone User Guide
Revision History
Release 1.5 SP2
Release Date Documentation Changes Page No.
1.0 SP2 01-08 Edge 700 Phone models and features added. 6-6 to 6-11
Vodavi Digital Phone models and features were added. 6-18 to 6-23
Outside Lines feature added for digital phones. 6-24
Hands-free Answer Mode has been removed from Chapter 5 - and will be re-added when the feature becomes fully functional.
1.0 SP1 11-07 Hands-free Answer Mode has been added to the list of supported features.
1.0 10-07 Initial Release ---
N/A
3-36
Wave Phone User Guide
Contents
Release 1.5 SP2
Contents
Chapter 1 Introduction
How To Use This Guide- - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Specific Phone Model Information and Features- - - - - - - - - - - - 1-1
Getting Help- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Your System Administrator- - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Vertical Technical Support - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Additional Documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
List of Features by Phone Type - - - - - - - - - - - - - - - - - - - - - 1-3
Chapter 2 Basic Operation
Basic Phone Handling- - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1
Using a Wave Phone- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2 Answering Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6 Switching Between Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7 Ending a Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7 Making Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8
Chapter 3 Using Wave Phone Features
Authorization Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1
Using Authorization Codes [ALL] - - - - - - - - - - - - - - - - - - - - - - 3-1
Auto Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Programming, Editing, and Using an Auto Dial Button [D] - - - - - 3-2
Call Appearance- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Wave Phone User Guide
TOC-2
Release 1.5 SP2
Contents
Call History - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Using Call History [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-3
Call Park - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
Directed Park [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-4 Self Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-6 System Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-8
Call Pickup- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11
Extension Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-11 Group Pickup [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-12
Call Record - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Recording a Call [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-13
Call Return- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14
Returning a Call [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-14
Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Using Call Waiting [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-15
Caller ID Blocking- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-18
Blocking Caller ID [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-18
Callers List- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-18
Using the Callers List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-18
Camp-on (Callback) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-21
Using Camp-on (Callback) [D] / [A] - - - - - - - - - - - - - - - - - - - - -3-21
Centrex Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23
Using Centrex Flash [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - -3-23
Conference Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-24
Setting Up a Conference Call [ALL] - - - - - - - - - - - - - - - - - - - -3-24
Dial-by-Name- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27
About Dial-by-Name [D]- - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-27
Direct Station Select/Busy Lamp Field - - - - - - - - - - - - - - - 3-28
Using the DSS/BLF Feature [D] - - - - - - - - - - - - - - - - - - - - - - -3-28
Directory List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29
Using the Directory List [S]- - - - - - - - - - - - - - - - - - - - - - - - - - -3-29
Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31
Using Do Not Disturb [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - -3-31
Flash- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-32
Wave Phone User Guide
TOC-3
Release 1.5 SP2
Contents
About Flash [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-32
Forward Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-33
Forwarding Calls [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-33
Headset- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38
Using a Headset [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-38
Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Placing a Call on Hold [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - -3-40
Intercom Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Using the Intercom Button [S] / [D] - - - - - - - - - - - - - - - - - - - - -3-42
Joining a Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43
Using the Call Break-in Feature [D]- - - - - - - - - - - - - - - - - - - - -3-43
Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43
Retrieving Voicemail Messages [S] / [D] - - - - - - - - - - - - - - - - -3-43
Multiple Call Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44
Using Call Appearance Keys [S] / [D] - - - - - - - - - - - - - - - - - - -3-44
Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
Muting a Call [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-45
Night Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
Setting Night Answer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - -3-46
Page - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-47
Paging the Entire System [ALL] - - - - - - - - - - - - - - - - - - - - - - -3-47 Paging a Specific Group/Zone [S]- - - - - - - - - - - - - - - - - - - - - -3-48 Page a Specific Group/ Zone [D] / [A] - - - - - - - - - - - - - - - - - - -3-49
Password Protection- - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50
Using Password Protection [D]- - - - - - - - - - - - - - - - - - - - - - - -3-50
Privacy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-50
Using the Privacy Feature [D]- - - - - - - - - - - - - - - - - - - - - - - - -3-50
Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-51
Using Redial [S] / [D]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-51
Release- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-51
Using the Release Button [D] - - - - - - - - - - - - - - - - - - - - - - - - -3-51
Saved Number Redial- - - - - - - - - - - - - - - - - - - - - - - - - - - 3-52
Using Saved Number Redial [D]- - - - - - - - - - - - - - - - - - - - - - -3-52
Shift (Edge and Impact Phone Models Only)- - - - - - - - - - - 3-53
Wave Phone User Guide
TOC-4
Release 1.5 SP2
Contents
Using the Shift Feature [D]- - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
Silent Monitor- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
Using Silent Monitor (Supervisors Only) [D]- - - - - - - - - - - - - - -3-53
Speed Dial- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Using Speed Dial [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-54 Using System Speed Dial [D] / [A] - - - - - - - - - - - - - - - - - - - - -3-55
Supervising Calls (Monitor/Coach/Join)- - - - - - - - - - - - - - - 3-56
Using Call Supervising Features (Supervisors Only) [ALL] - - - -3-57
Swap Button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
Using the Swap Button [S] - - - - - - - - - - - - - - - - - - - - - - - - - - -3-57
Transfer- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58
Making a Blind Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - - -3-58 Making a Supervised Transfer [ALL]- - - - - - - - - - - - - - - - - - - -3-59 Transferring Calls to Voicemail [D] / [A]- - - - - - - - - - - - - - - - - -3-61
User Programmable Button (On the Phone or Console) - - - 3-62
Using Programmable Keys [D] - - - - - - - - - - - - - - - - - - - - - - - -3-62
Voicecall - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-63
Using the Voicecall Feature [D] - - - - - - - - - - - - - - - - - - - - - - -3-63
Chapter 4 Using Voicemail
Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1 Accessing Voicemail- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
Log In from Your Own Wave Phone - - - - - - - - - - - - - - - - - - - - -4-1 From any Vertical Wave Phone (other than your own) - - - - - - - -4-2 From any External Phone*- - - - - - - - - - - - - - - - - - - - - - - - - - - -4-3
Set/Change Your Password- - - - - - - - - - - - - - - - - - - - - - - - 4-4 Listening to and Managing Messages- - - - - - - - - - - - - - - - - 4-5
Listen to New Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - -4-5 Listen to Saved Messages- - - - - - - - - - - - - - - - - - - - - - - - - - - -4-5 Listen to Deleted Messages (from the current session only) - - - -4-6 Listening Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -4-6
Record and Send Messages - - - - - - - - - - - - - - - - - - - - - - 4-10
Recording a Message - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -4-10
Message Delivery Options (Urgent or Private Messages)- - 4-11
Wave Phone User Guide
Managing Your Voicemail Account- - - - - - - - - - - - - - - - - - 4-12
Release 1.5 SP2
Record Your Voice Title Name - - - - - - - - - - - - - - - - - - - - - - - -4-12 Record and Manage Your Greetings- - - - - - - - - - - - - - - - - - - -4-13 Set Voicemail Notification - - - - - - - - - - - - - - - - - - - - - - - - - - -4-14
Setting Your Status Commands - - - - - - - - - - - - - - - - - - - - 4-15 Visual Voicemail (digital phones only)- - - - - - - - - - - - - - - - 4-16
Chapter 5 About Wave SIP Phones
SIP Phones 9133i and 9143i - - - - - - - - - - - - - - - - - - - - - - - 5-2 SIP Phone 9112i- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4 SIP Phones 480i/CT and 9480i/CT- - - - - - - - - - - - - - - - - - - 5-6 Aastra SIP Phone 53i - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8 Aastra SIP Phone 55i - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10 Aastra SIP Phone 57i - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12
Using a SIP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-14
Hard Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-14 Navigation Arrow Keys (Scroll and Select)- - - - - - - - - - - - - - - -5-14 Line Keys- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-15 Line Status Lights - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-15 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-16
Phone Settings- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-17
Setting Options- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-17 Advanced Volume Controls for the Headset/Mic (Option 7)- - - -5-17
Pairing/Unpairing the Cordless Handset & Base (480iCT &
9480iCT)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-18
Pairing the Handset to the Base - - - - - - - - - - - - - - - - - - - - - - -5-18 Unpairing Handset from the Base- - - - - - - - - - - - - - - - - - - - - -5-19
SIP Phone Feature Codes- - - - - - - - - - - - - - - - - - - - - - - - 5-21
TOC-5
Contents
Chapter 6 About Wave Digital Phones
Edge 100 - 12 button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2 Edge 100 - 24 button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-4 Edge 700 Phone- 8 Button- - - - - - - - - - - - - - - - - - - - - - - - - 6-6 Edge 700 Phone - 24 Button - - - - - - - - - - - - - - - - - - - - - - - 6-8 Impact SCS (8012) - 12 button- - - - - - - - - - - - - - - - - - - - - 6-10
Wave Phone User Guide
TOC-6
Release 1.5 SP2
Contents
Impact SCS (8024) - 24 button- - - - - - - - - - - - - - - - - - - - - 6-12 Impact SCS (8312) - 12 button- - - - - - - - - - - - - - - - - - - - - 6-14 Impact SCS (8324) - 24 button- - - - - - - - - - - - - - - - - - - - - 6-16 Vodavi Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - - 6-18 Vodavi Executive Phone - 8 Button- - - - - - - - - - - - - - - - - - 6-20 Vodavi Executive Phone - 30 Button- - - - - - - - - - - - - - - - - 6-22
Using a Digital Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-24
Line Keys- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-24 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-25
Set Up and Installation - - - - - - - - - - - - - - - - - - - - - - - - - - 6-26
Adjusting the Pedestal (Edge 100 and Impact models only) - - -6-26 Making the Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-27
Phone Settings- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-27
Modifying the Display Contrast (except Edge 700) - - - - - - - - - -6-27 Vol Reset Override - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-28 Setting the Ring Volume and Tone - - - - - - - - - - - - - - - - - - - - -6-28
Digital Phone Feature Codes- - - - - - - - - - - - - - - - - - - - - - 6-29
Chapter 7 About Wave Analog Phones
Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-1
Special Tones- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -7-1
Analog Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - 7-2
Appendix A CounterPath SIP Softphone
About the Eyebeam SIP Softphone - - - - - - - - - - - - - - - - - - A-1
Recommended USB Headsets- - - - - - - - - - - - - - - - - - - - - - - - A-1
Installing & Configuring the eyeBeam SIP Softphone- - - - - - A-2
Before You Begin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Installing and Configuring for Wave - - - - - - - - - - - - - - - - - - - - A-2
Using the Counterpath eyeBeam SIP Softphones with Wave A-9
Appendix B Troubleshooting
Q&A - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1 Analog Phones- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Wave Phone User Guide
Index Phone Types and Voicemail Features
Release 1.5 SP2
Digital Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5 SIP Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6 Voicemail- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-7
TOC-7
Contents
Wave Phone User Guide
THIS PAGE INTENTIONALLY LEFT BLANK
Release 1.5 SP2
Chapter 1
Release 1.5 SP2
Introduction
Thank you for purchasing a Vertical Communications phone. All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical Wave system.
How To Use This Guide
This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (SIP, digital, or analog), you will need to review the basic information in the first two chapters of this guide. You will also be directed to a specific chapter pertaining to each phone type as provided in Chapters 5 through 7.
Wave Phone Features
It is a good idea to review the information in chapters 1and 2 to familiarize yourself with the basic operation of a Wave phone. You can then refer to specific model information as needed.
Specific Phone Model Information and Features
While general information for Wave phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 5 through 7.
If You are Using a SIP Phone
For information on a W ave SIP Phone, see Chapter 5 to review descriptions for each of the SIP phone models shown below:
• Vertical 9133i • Vertical 480i/480iCT • Aastra 53i*
• Vertical 9143i • Vertical 9480i/9480iCT • Aastra 55i*
• Aastra 57i*
Note: For details about SIP Softphone, see “CounterPath SIP Softphone” on page A-1.
*In this document, these models are often collectively
referred to as the Aastra 5 Series.
If You are Using a Digital Phone
For information on a W ave Digital Phone, see Chapter 6 to review descriptions for each of the digital phone models shown below:
• Edge 100 - 12 button • Edge 700 - 24 button • Vodavi Enhanced - 8 button
• Edge 100 - 24 button • Impact SCS - 12 button • Vodavi Executive - 8 button
• Edge 700 - 8 button • Impact SCS - 24 button • Vodavi Executive - 30 button
If You are Using a Analog Phone
For information on a Wave Analog Phone, see Chapter 7 to review specific details for analog phones.
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Introduction
Getting Help
If you need information that is not included in this guide, you can get help from your System Administrator, Vertical Technical Support and additional Wave documentation.
Your System Administrator
Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your pho ne. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.
Vertical Technical Support
If you System Administrator is unavailable or you have questions that he/she cannot answer, you can contact Vertical Technical Support. Trained technicians are available during regular business hours to provide you with information regarding the operation of your phone.
Additional Documentation
There are two kinds of documentation available to you besides this user guide. Contact your System Administrator for information about obtaining the following documentation.
Quick Reference Guides
These guides provide concise information about each phone type. It is designed to provide basic information and step-by-step instructions in a way that saves you time and gets you familiarized with your phone as quickly as possible. If you did not receive a Quick Reference Guide with your phone, contact your System Administrator. The following Vertical Quick Reference Guides are available:
• Wave SIP Phone Quick Reference Guide
• Wave Digital Phone Quick Reference Guide
• Wave Analog Phone Quick Reference Guide
• Wave Voicemail Quick Reference Guide
Wave Viewpoint User Guide
The W ave V iewpoint User Guide describes how to use W ave’ s W indows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System Administrator for more information about Vertical Viewpoint.
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List of Features by Phone Type
The following table shows the three types of phones covered in this chapter and lists the features available for each phone type.
Feature SIP Digital Analog
Account Codes  Authorization Codes  Auto Dial Call Break-in Call History Call Lists Call Park
Directed  Self  System Park 
Call Pickup
Extension 
Group  Call Record  Call Return  Call Waiting  Caller ID Blocking  Callers List Camp on  Centrex  Conference Calls  Dial-by-Name Directory List Do Not Disturb (DND)  DSS/BLF Feature Codes  Flash 
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Feature SIP Digital Analog
Forward Calls  Greetings - manage  Headset  Hold  Intercom* Join a Call Line Buttons  Message Waiting  Multiple Call Handling Mute  Night Answer  Paging
Specific Group/Zone 
System/All  Password
Protection
Password - set/change  Privacy Redial 
Saved Number Redial Release Shift Silent Monitor (Supervisors Only) Speed Dial  Status Commands - set 
* While digital phone models, Impact SCS 8012 and 8024
have an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality.
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Feature SIP Digital Analog
Swap Button Toggle/Switch Calls  Transfer
Blind 
Supervised 
(to) Voicemail  User Programmable Buttons Voice title  Voicecall Voicemail
Call Notification 
Management 
Visual
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Basic Operation
This chapter describes the basic features common to all phones. The information here should allow you to quickly familiarize yourself with the phones basic function. In this chapter you will find information about the following:
• Phone Account Management (login, password, greetings, etc.)
• Basic Phone Handling (making, answering, ending calls, etc.)
• Voicemail Management (listening, replying to, deleting messages, etc.)
Hint: For details specific to your phone, please refer to the Table of Contents or Chapter 1
(“How To Use This Guide” on page 1-1) to locate additional informati on about your phone.
Note: Because of configuration changes and choices made by your System Administrator, there
are many features that may be different from the default values shown in this guide. Ask your Administrator if there have been any configuration changes made that might affect the operation of your phone.
Basic Phone Handling
There are certain basic functions about using the phone that is common to all phone models. This section describes that functionality that applies to whatever ph one you are using.
The following topics are included in this section:
• Using a Wave Phone
• Answering a Call
• Ending a Call
• Making a Call
• Switching between Active Calls
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Using a Wave Phone
You can pick up a Wave phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other Wave users by name and use special button combinations to redial your last call or call back your last caller. Depending on your Wave system, you can also place calls over Centrex lines or over the Internet.
This section explains the following aspects of placing calls on a Wave phone:
• Using the Speaker to make and answer calls
• Adjusting the Handset and Speaker Volume
• Obtain Information for Your Phone
• Using phones other than your own (another user’s phone)
• Dialing internal and external numbers
• Dialing by name
• Using the Hold feature (placing calls on hold to answer and switch between other calls, etc.)
• Making a call using the * options (redialing the last number you called, returning the last call that arrived
• Disabling call waiting for a call
• Using the Page and/or Intercom features
Hint: For information about placing calls visually using ViewPoint, refer to the W ave ViewPoint
User Guide.
Fixed Buttons vs. Pre-programmed/Feature Buttons
Most of the models described in this guide have both Fixed buttons and Pre-programmed (sometimes also known as Feature) buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons.
• Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons might include SPEAKER, TRANS, HOLD, VOLUME, etc.
• Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names/functions will be on a more temporary-type template that can be replaced if/when the buttons are reprogrammed, etc. Such buttons might include Call Park, Call Pick Up, Night Answer, etc.
Hint: Often, If your phone does not have a fixed or pre-programmed button for a specific
function, you may be able to use a feature codes. Review the last page of each Chapter 5 through 7 to review the feature codes that are available for the type of phone you are using.
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Softkeys
For phones with displays, softkeys are provided that allow you to make selections on the display when choices are offered (for example,
MENU, VMAIL, etc.).
Using the Speaker
To Make a Call
1. Press the line or SPEAKER button.
OR
Press ( on models 9112i, 9133i, 9143i, and all Aastra Series 5 models).
Hint: If you have a headset plugged into the phone, this action will then only toggle
between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-38.
You can also just start dialing
at this point.
OR
Press ON/OFF (Vodavi Phones).
2. Follow the usual process for making calls beginning on page 2-8.
To Answer a Call
When a call is ringing:
1. Follow the steps above for using the speaker.
2. Follow the usual process for answering calls beginning on page 2-6.
To End a Call (Digital and Analog Phones only)
1. Press SPEAKER to drop the active call on Vertical digital phones.
OR
Press ON/OFF (Vodavi Phones)
OR
Press the RELEASE button (if programmed).
Note: The ( on models 9112i, 9133i, 9143i and all Aastra Series 5 models)
button on SIP phones cannot be used to end calls (see “Ending a Call” on page 2-7).
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To Switch from Handset to Speaker Mode
While on a call using the handset:
1. Press the line or SPEAKER button.
OR
Press ( on models 9112i, 9133i, 9143i and all Aastra Series 5 models).
Hint: If you have a headset plugged into the phone, this action will then only toggle
between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-38.
You can also just start dialing
at this point.
OR
Press ON/OFF (Vodavi Phones).
2. Place the handset on hook to transition the call from the handset to the speaker mode.
To Switch from Speaker Mode to Handset
While on a call using the speaker:
Pick up the handset to remove the call from speaker mode and continue the conversation.
Using a Headset
See 3-38 for details about using a headset on your specific phone model (SIP , digital, or analog).
Adjusting the Volume
During a call it may be necessary to increase or decrease the volume.
Note: Changes in volume level will be retained for future calls.
To Adjust the Volume
Press the up or down VOLUME keys while the other party is speaking to change the volume as needed.
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Obtain Information for Your Phone
You can access a prompt that tells you your extension number and station ID.
To Hear the Prompt
Note: If you are using a digital phone, you can skip step 1 below.
1. Press the line or SPEAKER button to get a dial tone.
2. Press *00 to activate the prompt.
Using a Phone Other than Your Own
If you use another user’s phone to place calls, you are subject to that user’ s dialing restrictions, outgoing Caller ID information, and other settings, and your calls are logged as being from that user. To make sure that your calls are placed and logged as yourself, do the following:
1. Log into your account from that phone (# <your extension> # <your password> #).
Once you are logged on:
2. Press 5 1 to forward your calls to that phone.
When you are finished placing calls at the other user ’s phone:
3. Press *0 0 to log off.
Note: If the phone is idle for too long (for example, more than an hour) you may be logged off
automatically.
Using an IP Phone
If you have a voice-over-IP phone, you can place calls with it as if it was a normal phone.
Using the * Options
When you press
* at a dial tone, the system offers you a menu of feature code commands. These
options include redialing and/or returning the last call as described below:
Hint: Refer to Chapters 4 through 6 for a list of * options available on your specific phone type.
To Redial the Last Call You Placed
Press *66.
To Return a Call to Your Last Identified Caller
Note: You cannot return calls that do not have a specific caller ID.
Press
*69.
Wave reads the number it will dial and prompts you to approve it before it dials the call.
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Answering Calls
Aside from using the handset or speakerphone (when available), the operation of the Wave phones is quite basic. The main functions you’ll probably be using are:
• Using the Hold feature
• Using the Call Waiting, Call Park, Pi ckup, and Transferring features
Using the Hold Feature
You can place calls on hold and place a new call, switch between calls on hold, and end a call without losing other calls on hold.
To Place Your Current Call on Hold and Place a New Call
1. Press Hold to place the current call on hold.
You will hear a dial tone.*
Note: If the phone you are using does not have a Hold button, you can use Flash and #
instead. review. Chapters 5 though 7 for more information about the buttons and keys available on your phone model.
2. Dial your call.
* If you are using a digital phone, you will not hear a dial tone after pressing Hold. On
digital phones, you do not need a dial tone to be able to dial a number.
Using the Call Waiting, Call Park, Pickup, and Transferring Features
These features are used slightly differently on each phone type (SIP, Digital, and Analog). You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type.
While on a Call
1. Press TRNS/CONF or TRANS.
If your phone does not have a programmed TRNS/CONF or TRANS button, press Flash and 1.
2. Dial the extension, or press DSS.
3. Hang up to complete the operation.
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Switching Between Calls
You can switch (or toggle) between calls that you have on hold. You can answer calls, make calls, and transfer calls without losing other calls by using the Hold feature to switch between the various calls.
To Switch (Toggle) from Your Current Call to a Call That Is on Hold
If your phone has Call Appearance buttons:
Press the button associated with the call you wish to retrieve.
The current call will be put on hold.
OR
If your phone has a TAP button:
Press TAP to put the current call on hold and retrieve the call that has been on hold the longest.
Note: Pressing HOLD when not connected on a call will display each held call, and
pressing TAP will retrieve whatever call is currently on the displayed.
OR
Press Flash, then 4.
Note: If you have multiple calls on hold, you will hear a menu from which you can select
the call to which you want to connect..
Ending a Call
You can either hang up the handset or, for specific model types you can do the following.
SIP PHONES
Press Goodbye ( also known as End Call on some models) to end the active call.
Hint: SIP Phone Models 480i/CT, 9480i/CT, and Aastra 5 series also include a Drop
softkey that can be pressed to end the call.
DIGITAL AND ANALOG PHONES
Press the SPEAKER button (if available) to end calls.
Press ON/OFF on any Vodavi phone.
OR
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Making Calls
Dialing Internal and External Numbers
Internal calls are calls to other Wave extensions. External calls are calls to outside numbers, including calls to another phone system (PBX), a Centrex extension, another W ave system such as a branch office, and an Internet address.
Note: If you encounter a delay after dialing before your calls are connected, you can press #
after the extension or number, for example, 187#. This skips the delay.
To Dial an Internal Number
Do one of the following:
• Dial the extension number.
• Dial the extension number followed by * to go directly to voicemail
(if your administrator has enabled that feature).
• Press
To Dial an External Number
411 for the dial-by-name directory.
You must dial an access code to start dialing an external number. Ask your Wave System Administrator what types of external calls you can place and what access codes you must use.
Enter
Example: In the U.S. if you want to call the external phone number
555 1212, you must dial 9 (the usual access code) before you dial 555 1212.
<access code><phone number>.
Dialing by Name
You can dial another Wave user by name if you do not know the other user’s extension.
Hint: Your System Administrator can remove you from the dial-by-name directory, or you can
remove yourself using ViewPoint, so that only callers who know your extension can dial you.
To Dial-by-Name
Press 411.
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Dialing a User’s Voicemail Directly
If your System Administrator enables this feature, you can leave a message in another user’s voicemailbox directly without ringing that user’s phone. Also see “Using Voicemail” on page 4-1 for more information about using Wave Voicemail features.
To Dial Directly into a User’s Voicemail
Enter the other user’s extension, then press * after the extension (for example
Hint: If the option is available, you may also dial the extension, then * from the point
187*).
when you hear the auto attendant or the other user’s greeting to access their voicemail without having to wait for the entire message to play.
Hint: In addition, this can be a useful feature for you to tell your frequent callers. You
can also use it as a quick way to leave yourself a voice message when calling in. Contact your System Administrator to find out if this option is available on your company’s Wave system.
Using Account Codes
Depending on your office’s configuration of Wave, you may be prompted to enter an account code when you place an external call. Even if you are not prompted for an account code by the system, your office may require you to enter one. Y our W ave System Administrator can tell you what account codes, if any, you must use.
Account codes can be entered prior to placing a call or during an active call
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will hear one of the following prompts:
• A single beep - prompt for the initial input
• A double beep - indicates that you that you don’t need to enter an account code because the contact whom you are dialing already has an associated account code.
If You Hear One of the Previous Prompts
Enter the account code followed by #.
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If You Hear the Double Beep
You can press # to use the contact’s associated account code.
OR
You can enter a different account code, then press
Note: If you enter the wrong account code, press Flash before pressing # and the system
#.
will let you re-enter it.
Note: Depending on how your Wave System Administrator configured your system, the
prompt may occur either after you dial the access code or after you dial the phone number. If the prompt occurs after you dial the access code, enter the account code followed by
#,
and then continue entering the phone number.
You would dial 9 [listen for the prompt] 8812 # 212 123 4567 (where 9 is the access code and 8812 is the account code, and the numbers after # are the area code and phone number).
Disabling Call Waiting for a Call
Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet. In both cases, a call waiting tone disrupts the data flow.
To Disable Call Waiting for a Call
Press *70 and dial the number.
You do not hear the call waiting tone during that call. Incoming calls while you are on that call are sent directly to your voicemail. After the call ends, call waiting is enabled again.
Note: You can enter *70 as part of your fax dial string. For example, your fax dial string
might be *70 9 1 617 555 7744.
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Using Wave Phone Features
This chapter describes the various features of each of the phone types. Some features are offered on some phone types.
In addition, while some features are available on more than one phone type, the functionality may differ . Therefore, please be sure to review the descriptions carefully to make sure that you are reading the information for your specific phone type. To help you recognize which features belong to which phones, the following designations have been provided:
When you see... It indicates that the feature description applies to the following
phone type:
[S] SIP Phones* [D] Digital phones* [A] Analog phones
[ALL] All phones (but not necessarily all models within a phone type)*
Hint: For additional details specific to your phone, refer to the following:
• Chapter 5 - About Wave SIP Phones
• Chapter 6 - About Wave Digital Phones
• Chapter 7 - About Wave Analog Phones
Authorization Codes
You might be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions.
Using Authorization Codes [ALL]
To Use an Authorization Code
1. Dial a phone number.
You hear a long beep, and the display (on SIP and Digital phones only) prompts you to enter your authorization code.
2. Enter your authorization code, then press #.
*Unless otherwise noted, this designation applies
to all models of a specific phone type.
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Using Wave Phone Features
Auto Dial
Auto Dial allows you to dial frequently used phone numbers with one button. You can also use your Auto Dial keys to dial digits while a call is connected.
Note: Not all phone types offer this feature.
Programming, Editing, and Using an Auto Dial Button [D]
DIGITAL PHONES
Note: Not all keys are programmable, so you should first query the current programming (press
MENU, then the appropriate button - see “Using the Query Feature (phone models with displays
only)” on page 3-63 to find an available button. Once you locate a button that you want to program, follow the steps below to program it.
Hint: Also see “Storing the Saved Number as an Auto Dial” on page 3-52
To Program an Auto Dial Button
1. Choose the button you want to program.
From an idle phone:
2. Press the MENU softkey on the display.
3. Press
4. Press the
NEXT until PROG appears, then press the corresponding softkey.
ADIAL softkey.
5. Press the button you want to use for the Auto Dial (see step 1 above).
6. Use the keypad to enter the name you want to assign to this button.
7. Press
Next when the name is entered.
8. Enter the number you want to assign to this button.
If you are programming an external phone number, enter the full phone number (including the external access digit(s) and area code).
You can press the TAP or Flash button to enter a flash at the start of the dialing string (to use Flash codes). You can press HOLD to insert a pause in the dialing string.
9. Press
Save to store the settings.
10. Press SPEAKER to exit the menu.
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