Vertical Wave IP 2500, Wave Series, Wave IP 500 Hardware Reference Manual

Wave IP 2.0 SP1

Release 2.0 Service Pack 1

April 2011

Wave Server
Hardware
Reference Guide

Vertical Communications, Inc. reserves the right to revise this publication and to make changes

Release 2.0 Service Pack 1

April 2011

in content without notice.

© 2011 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Commu nications,

Inc. The contents of this document may not be disclosed, copied or translated by third parties,
in any form, or by any means known, or not now known or conceived, without prior explicit
written permission from Vertical Communications, Inc.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY

Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be liable
for any loss of profit or any other commercial damage, including but not limited to, special,
incidental, or consequential.

TRADEMARKS
Vertical Communications and the Vertical Communications logo and combinations ther eof and

W ave Global A dministrator and Wave IP 2500 are trademarks of Vertical C ommunications, Inc.
All other brand and product nam es ar e used for id entification only and are the property of their
respective holders.

Revision History

Release 2.0 Service Pack 1

April 2011

Release Date Documentation Changes Page No.

2.0 SP1 04/11 Corrected model numbers as needed. Throughout

Updated Caution to indicate that no modules or cards are hot-swappable. 3-5

Updated Caution to emphasize that the exterior ground lug should always
be properly connected.

Corrected the order of steps 1 and 2 in “Local system power-on.” 3-6

Corrected the order of steps 1 and 2 in “Installation verification.” 4-9

Added Caution about location of hatch cover insulation strip when
replacing the Backplane Terminator Board or adding another EXU.

Clarified that on the Wave IP 2500, you can use Expansion Units (EXUs)

to support more analog trunks and/or analog stations than can be
supported by analog cards or modules.

Clarified usage of USB1 and USB2 ports on the ISC1 (Wave IP 2500

Server only).

Clarified usage of ENET1 and ENET2 ports on the ISC1 (Wave IP 2500
Server only).

Added section describing the 2 configurations supported by the

Analog Universal Module (VWU-8X8AU-M).

8+8 Port

Added Caution stating that the rocker switch at the rear of the Wave IP
500 Server should be only be used to power off the Server failed to shut
down normally.

Clarified usage of USB1-3 ports on the ISC2 (Wave IP 500 Server only). 18-14

Added entry for “Embedded firmware had too many failed boot attempts”

error to the Early Boot Error table of LED settings.

3-5

6-6

9-2, 14-2

12-13

12-14

14-2

18-8

E-19

Revision History

Release 2.0 Service Pack 1

April 2011

Release Date Documentation Changes Page No.

2.0 09/10 Updated Uniform Service Order Code (USOC) table to include new
VWU-8AT-W and VWU-1T1S-M modules described below.

Corrected the maximum cable run length for digital station ports on the
12-Port Digital Station Module (VW-12DS-M, VW5-12DS-M) and 24-Port
Digital Station Card (IO-24DS-C).

The

new 8-Port Analog Trunk Module (VWU-8AT -W) is compatible with both

Wave Server models. This new module replaces the 8-port analog trunk
module (VW-8AT-M) for the Wave IP 2500 and the 8-port analog trunk
module (VW5-8AT-M) for the Wave IP 500, both of which have been
discontinued.

new 8+8 Port Analog Universal Module (VWU-8X8AU-M) is compatible

The
with both Wave Server models. This new module replaces the 8+8 port
analog universal module (VW-8X8AU-M) for the Wave IP 2500 and the
8+8 port analog universal module (VW5-8X8AU-M) for the Wave IP 500,
both of which have been discontinued.

new 1-Port T1/PRI Module with serial interface (VWU-1T1S-M) is

The
compatible with both Wave Server models. This new module replaces the
1-port T1/PRI module with serial interface (VW-1T1S-M), which has been
discontinued.

new 24-Por t D igi t al Station Modu le ( VW U-24D S2- M) is compatible with

The
both Wave Server models. This new module replaces the 24-Port Digital
Station Module (VW-24DS2-M) for the Wave IP 2500 and the 24-Port
Digital Station Module (VW5-24DS2-M) for the Wave IP 500, both of
which have been discontinued.

All Wave IP 500 Servers now ship with dual (redundant) SATA hard disk

configured from the factory which will further increase overall

drives

reliability.

This new configuration (VW5-IP500-STD2A) replaces the single hard disk
drive configuration (VW5-IP500-STD2) which has been discontinued.

Added information about how the new dual SATA hard drives included
on the Wave IP 500 are physically mounted and cabled.

Removed Appendix F, “Software License Agreement”. This information
is now covered in Appendix C in the Wave Global Administrator Guide.

Added text labels to System Status and Card LED tables to help users
interpret the graphical representation of status LEDs when viewing a
printed version of Appendix E.

1-7

8-5

13-1

14-1

15-1

17-1

18-2

18-3

---

E-2

Revision History

Release 2.0 Service Pack 1

April 2011

Release Date Documentation Changes Page No.

1.5 SP2 06/09 Added information on the new 1-Port T1/PRI Module. 15-1

Added new chapter covering the Quad BRI Module. 16-1

Added Important note to section “Resetting Factory Default IP Settings”. E-1

1.5 01/09 The Wave IP 500 Server is now supported; chapter 17 contains material
specific to IP500; references also appear in other chapters when
applicable.

NOTE: Name of manual changed to “Wave Server Hardware Reference
Guide”.

11/08 Added E1 EuroISDN, primarily to Chapter 15, but also to various other

places in the Guide.

Multiple changes to Appendix A. ---

Appendix E is revised to show updated ISC1 LED indications. E-1

1.0

SP2

01/08 Chapter 16 has been added to cover the digital card/modules that support

Vertical Vodavi and Edge 700 phones.

1.0 SP1 12/07 Release identifier has been modified on the Title page to reflect current
s/w version. Manual content is unchanged.

1.0 10/07 Initial Release ---

18-1

15-1

17-1

---

Release 2.0 Service Pack 1

April 2011

Contents

Release 2.0 Service Pack 1

April 2011

Chapter 1 About This Guide

Getting the most out of this guide - - - - - - - - - - - - - - - - - - - - - - 1-2

Acronyms & defin itions of selected terms - - - - - - - - - - - - - 1 -2

Related reading - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3

Manuals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3

Quick Refere n c e Guides - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Support services - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Web site - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
System security - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5
Compliance st a te m e n t s - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

Federal Communication Commission (FCC) statement - - - - 1-5

Underwriter’s Laboratory (UL) and Canadian Underwr iter’s

Laboratory (CUL) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-8

Industry Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9

Chapter 2 Overview of the Wave IP 2500 Chassis and Components

System summary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2

Minimum configuration - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3

Redundancy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3

Fault monito rin g - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3

Adding capacity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3

Reconfiguring the system - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Technical sp e ci fi ca tions - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4

Physical specifications—Wave IP 2500 Server - - - - - - - - - 2-4
Cards and modules - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7
Backplane - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8
System ports on the ISC1 - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8

Wave Server Hardware Reference Guide

Power suppl y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9

Release 2.0 Service Pack 1

April 2011

Fans - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9

Chapter 3 Powering On and Shutting Down

Theory of operation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2

Activities allowed when power is on - - - - - - - - - - - - - - - - - - 3-2
Activities allowed only when power is off - - - - - - - - - - - - - - 3-2

Safety guidelines for servici ng the Wave Server - - - - - - - - - - - - 3-3
Local power-on/shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4

Local system shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
Local system power-on - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6

Remote restart - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
Reset button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6

Chapter 4 Installing Wave Expansion Cards and Modules

Required tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Identifying cards and modules - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Removing a card or module - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Installing a card or module - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5

Connecting cables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6

Installation verification - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Reconfiguring the Wave system - - - - - - - - - - - - - - - - - - - - - - - 4-9
Card and module troubleshooting - - - - - - - - - - - - - - - - - - - - - 4-10

Card or module does not slide in properly - - - - - - - - - - - - - 4-10
LEDs do not light correctly - - - - - - - - - - - - - - - - - - - - - - - 4-10

2

Chapter 5 Expansion Units (Wave IP 2500 only)

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2

Connecting EXUs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2

Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3

Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3

Wave Server Hardware Reference Guide

Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3

Release 2.0 Service Pack 1

April 2011

Chapter 6 Field Replaceable Units (Wave IP 2500 only)

Required tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Preparation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Power suppl y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Hard drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-3

RAID-1 Redundancy - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-4
Media Resource Module - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5
Vertical Application Module - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5
Backplane T e rm i n ator Board - - - - - - - - - - - - - - - - - - - - - - - - - 6-6

Chapter 7 Media Resource Module

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-1

Usable channels - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2

Chapter 8 12-Port Digital Station Module and

24-Port Digital Station Card (for Edge 100/Comdial Phones)

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
Technical sp e ci fi ca tions - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4

General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4

Physical spe ci fications - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4

Electrical spe c if ications - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4

Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4

Telephony port specifications - - - - - - - - - - - - - - - - - - - - - - 8-5

RJ-21X port specifications for 24-Port Digital Station Card - 8-5

RJ-21X port specifications for 12-Port Digital Station Module 8-6
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6

3

Chapter 9 24-Port Analog Station Card (Wave IP 2500 only)

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2

Wave Server Hardware Reference Guide

Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3

Release 2.0 Service Pack 1

April 2011

Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4

General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Electrical spe c ifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Telephony port specifications - - - - - - - - - - - - - - - - - - - - - - 9-5
RJ-21X port sp e c ifications - - - - - - - - - - - - - - - - - - - - - - - - - 9-5

Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-6

Chapter 10 Vertical Application Module (Wave IP 2500 only)

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 0 -3
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-3
Removing and installing a VAM - - - - - - - - - - - - - - - - - - - - - - - 10-4

4

Chapter 11 Module Conversion Kit (Wave IP 2500 only)

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11-2
Assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 1 -2

Chapter 12 Integrated Services Card 1 (Wave IP 2500 only)

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-2

Available ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-3
Digital Signal Processing - - - - - - - - - - - - - - - - - - - - - - - - 12-4
Shutdown button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-5
Reset button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-5
Fault Monitor Module - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-6
Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-7
Power failover support - - - - - - - - - - - - - - - - - - - - - - - - - - 12-7
Alarm relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8

Wave Server Hardware Reference Guide

Expansion slot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8

Release 2.0 Service Pack 1

April 2011

MRM expansion slot - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8

Status indica to rs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8

Ethernet status indicators - - - - - - - - - - - - - - - - - - - - - - - 12-9
Technical sp e ci fi ca tions - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-9

General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 12-9

Physical spe ci fications - - - - - - - - - - - - - - - - - - - - - - - - - 12-10

Electrical spe c if ications - - - - - - - - - - - - - - - - - - - - - - - - 1 2 -1 0

Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - 12-10

Telephony port specifications - - - - - - - - - - - - - - - - - - - - 12-10

RJ-21X (J1) connector specifications - - - - - - - - - - - - - - 12-11

10/100Base-T Ethernet port specifications - - - - - - - - - - 12-12

Audio port spec if ications - - - - - - - - - - - - - - - - - - - - - - - 12-12
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12 -1 3

Telephony ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13

Ethernet net w o rk po r ts - - - - - - - - - - - - - - - - - - - - - - - - 12-13

Audio ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13

USB ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13

Pre-charge port - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-14
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-14

10/100Base-T Ethernet switched connections - - - - - - - - 12-14

Telephony connections - - - - - - - - - - - - - - - - - - - - - - - - 12-14

Audio connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-14

5

Chapter 13 8-Port Analog Trunk Module

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13 -3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-3

Status indica to rs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-3
Technical sp e ci fi ca tions - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4

General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4

Physical spe ci fications - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4

Wave Server Hardware Reference Guide

Electrical spe c ifications - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4

Release 2.0 Service Pack 1

April 2011

RJ-21X port sp e c ifications - - - - - - - - - - - - - - - - - - - - - - - - 13-5
Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-5

Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-5

Chapter 14 8+8-Port Analog Universal Module

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-2

Supported configurations - - - - - - - - - - - - - - - - - - - - - - - - 14-2

Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 4 -4
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-4

General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 14-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 14-5
Electrical spe c ifications - - - - - - - - - - - - - - - - - - - - - - - - - - 14-5
Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-5
Port specifications (when configured as analog stations) - - 14-5
RJ-21X port sp e c ifications - - - - - - - - - - - - - - - - - - - - - - - - 14-6

Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-7

6

Chapter 15 1-Port T1/PRI and 1-Port E1 EuroISDN Modules

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-2

1-Port T1/PRI (or E1 EuroISDN) Module with Serial Interface - -
15-2

1-Port T1/PRI Module - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-2

Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-3
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-3

Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-4
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-4
Alarm indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-5

Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-6

General T1 specifications - - - - - - - - - - - - - - - - - - - - - - - - 15-6
General E1 specifications - - - - - - - - - - - - - - - - - - - - - - - - 15-7
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 15-8
Electrical spe c ifications - - - - - - - - - - - - - - - - - - - - - - - - - - 15-8
T1/E1 port spe c if ications - - - - - - - - - - - - - - - - - - - - - - - - - 15-8

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Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-10

Bantam jacks - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-10

Chapter 16 Quad BRI Module

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16 -2
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2

Module status indicators - - - - - - - - - - - - - - - - - - - - - - - - 16-3

Port status ind ic a tors - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-3
Technical sp e ci fi ca tions - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-4

General BRI S/T specifications - - - - - - - - - - - - - - - - - - - - 16-4

Physical spe ci fications - - - - - - - - - - - - - - - - - - - - - - - - - - 16-4

Electrical spe c if ications - - - - - - - - - - - - - - - - - - - - - - - - - 1 6 -4

BRI S/T port spe ci fic a t io n s - - - - - - - - - - - - - - - - - - - - - - - 16-5
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-5

Chapter 17 12-Port/24-Port Digital Station Modules and

48-Port Digital Station Card (for Edge 700/Vodavi phones)

7

Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17 -3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-3
Technical sp e ci fi ca tions - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-4

General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 17-4

Physical spe ci fications - - - - - - - - - - - - - - - - - - - - - - - - - - 17-4

Electrical spe c if ications - - - - - - - - - - - - - - - - - - - - - - - - - 1 7 -4

Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - - 17-5

Telephony port specifications - - - - - - - - - - - - - - - - - - - - - 17-5

RJ-21X port specifications for 48-Port Digital Station Card 17-6

RJ-21X port specifications for 24-Port Digital Station Module - -

17-8

RJ-21X port specifications for 12-Port Digital Station Module - -

17-9

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Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-9

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Chapter 18 Overview of the Wave IP 500 Chassis and Components

Wave IP 500 overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-2

About the ISC2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-2
About the dual SATA hard drives - - - - - - - - - - - - - - - - - - - 18-3
Maximum phone capacity - - - - - - - - - - - - - - - - - - - - - - - - 18-3
Adding capacity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-4
Reconfiguring the system - - - - - - - - - - - - - - - - - - - - - - - - 18-4
Wave IP 500 chassis (interior view) - - - - - - - - - - - - - - - - - 18-5

Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-5

Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 18-5

Supported expansion modules - - - - - - - - - - - - - - - - - - - - - - - 18-6
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-7
Module Riser - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-8
Power suppl y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-8

External power supply for digital phones - - - - - - - - - - - - - - 18-9

Vertical Applications Module (VAM) - - - - - - - - - - - - - - - - - - - - 18-9
Integrated S e rv ic e s Card 2 (ISC2) - - - - - - - - - - - - - - - - - - - - - 1 8 -9

Digital Signal Processing - - - - - - - - - - - - - - - - - - - - - - - - 18-9
Power On/Off Button - - - - - - - - - - - - - - - - - - - - - - - - - - 18-10
Reset button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-10
Fault Monitor Module - - - - - - - - - - - - - - - - - - - - - - - - - - 18-11
Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-12
Power failover support - - - - - - - - - - - - - - - - - - - - - - - - - 18-12
Alarm relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-12
System port s on th e I SC 2 - - - - - - - - - - - - - - - - - - - - - - - 18-13
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - 18-15
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-16

8

Appendix A Fault Monitor Module and Trace Log

Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1

Watchdog timer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2

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32K SRAM trac e log b uf fe r - - - - - - - - - - - - - - - - - - - - - - - A-2

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Status indica to rs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2
Features and fu n c tionality - - - - - - - - - - - - - - - - - - - - - - - - - - - A-3

Command line interface (CLI) - - - - - - - - - - - - - - - - - - - - - - A-3

Handshake and time-out Intervals - - - - - - - - - - - - - - - - - - A-3
Accessing the Fault Monitor Module - - - - - - - - - - - - - - - - - - - - A-4

SSH Into Linux and Fault Monitor - - - - - - - - - - - - - - - - - - - A-5
Menu options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-6

H - Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-6

V - Version and date of Fault Monitor Module - - - - - - - - - - A-7

S - Status - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-7

L - List trace log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-8

W - Watchdog timer - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-8

C - Clear trace log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-9
Trace log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A -9

Viewing the Fault Monitor Module trace log - - - - - - - - - - - - A-9

Appendix B Connecting Audio Devices

9

Appendix C Uninterruptible Power Supply Specifications

Appendix D Environmental Specifications

Appendix E LEDs on the ISC1/ISC2

Music-on-h ol d sy st e m s - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B -1

Input audio - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2
Public Addre s s s ys tems - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-3

Output audio - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4

Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4
Recommendations - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-5

Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-1
Normal Boot Progress - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-2

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LED Lamp Test - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-2
Early Boot Progress Bar - - - - - - - - - - - - - - - - - - - - - - - - - E-3
VAM Boot Progress Bar - - - - - - - - - - - - - - - - - - - - - - - - - E-5
Boot Complete - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-7

System Shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-8
Software Updates - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-9

Firmware Fla s h in g Pr o gr e s s B a r - - - - - - - - - - - - - - - - - - - E-9
System Upgrade Status - - - - - - - - - - - - - - - - - - - - - - - - E-11
Wave System Recovery Progress Bar - - - - - - - - - - - - - - E-11

Resetting Factory Default IP Settings - - - - - - - - - - - - - - - - - E-13
General Role of the Card LEDs - - - - - - - - - - - - - - - - - - - - - - E-14
Error Conditions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-16

Early Boot Pro g re s s Er ro rs - - - - - - - - - - - - - - - - - - - - - - E-1 7
Lost Heartbeat Errors - - - - - - - - - - - - - - - - - - - - - - - - - - E-19
VAM Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-21

Index

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About This Guide

CHAPTER CONTENTS

Getting the most out of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Related reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

System security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Compliance statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

W elcome to the W ave Server Har dware Refer ence Guide. This guide pro vides detailed technical
information about the Wave IP 2500 an d Wave IP 500 Server s and availa ble expan sion o ptions .

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Getting the most out of this guide

This guide is intended for technicians who are responsible for maintaining the
Wave IP 2500 or Wave IP 500 Server chassis in the following ways:

• Replacing or installing new expansion cards, modules, and power supplies

• Connecting network and telephone cables to the modules

• Attaching third-party music-on-hold, public address, and external voice mail systems

This guide describes the physical characteristics, hardware configuration features, installation
or replacement instructions, and trou bleshooting procedures of cards, modules, power supplies,
cables, and other chassis components.

This guide also provides information about using the Fault Monitor Module (FMM) to select
error-reporting options and view the system trace log on the Wave Server.

Acronyms & definitions of selected terms

• Check Disk . This is the Win32-based, user-mode command-line program that can be
invoked manually to verify, and optionally repair, a file system at runtime.

iCom. This is a Vertical Engineering term used to refer to the TCP/IP link between the

•
VAM and the ISC1.

ISC1. Integrated Services Card used on the Wave IP 2500 Server.

•

ISC1 Firmware: The firmware that runs on the ISC1’s embedded processor.

•

ISC2. Integrated Services Card used on the Wave IP 500 Server.

•

ISC2 Firmware. The firmware that runs on the ISC2’s embedded processor.

•

IXP. ISC processor, or simply the ISC1/ISC2.

•

Linux. The operating system that runs on the ISC1/ISC2 embedded processor.

•

PCI. Peripheral Component Interconnect bus between the VAM and the ISC1/ISC2.

•

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• PLD Programmer. A software component on the VAM that is responsible for checking the
version of the ISC1/ISC2 firmware and reflashing it with a newer version if available on
the VAM’s hard drive.

VAM. Vertical Application Module.

•

Wave Server. Refers to both Wave IP 2500 and Wave IP 500 Server models.

•

Related reading

Manuals

Wave Global Administrator Guide—This guide is a four-part book. The first part, Initial
Configuration and Administration, provides instructions for initially configuring the Wave
system. The second part, Advanced Configuration and Administration, provides instructions
about how to perfor m advanced configu ration tasks t hat can be don e after your Wave syst em is
up and runn ing. The third and fourth parts, Key Wave Concepts and Reference, provid e
information about telephony and data concepts as they relate to the Wave system.

Wave Server Installation Guide Installation Guide—Th is g uide provides detailed instructions
for physically installing a Wave system and performing initial system configuration.

Wave ISM System Recovery Guide System Recovery Guide—This guide describes how to use
the Wave System Recovery Disk to restore your Wave Server to its original factory settings for
emergency recovery.

Wave ViewPoint User Guide—This guide provides task-based instructions on how to use the
W ave system, including working from remote locations, participating in a contact center, and so
forth.

Wave Phone User Guide—This guide describes how to use the Vertical Wave SIP phones,
Vertical Edge digital phones, and analog phones with Wave.

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Quick Reference Guides

Wave Analog Phone Quick Reference Guide—This guide provides instructions for using PBX
features—such as transfer, conference call, or call forward—with your standard analog
telephone.

Wave Digital Phone Quick Reference Guide—This guide provides instructions for using the
Vertical Communications digital telephones.

Wave W ave SIP Phone Quick Reference Guide—This guide provi des inst ructi ons for using t he
Vertical Communications SIP telephones.

Wave Voice Mail Quick Reference Guide—This guide provides an action map for using Wave
Voice Mail features—such as retrieving messages, forwarding messages, replying to messages,
and changing passwords.

Support services

Vertical has worked diligently to produce the highest quality communications system possible.
In the course of installing or customizing a system, however, customers may require personal
attention.

Web site

For technical support contact your reseller. For more information about Vertical
Communications, Inc. and its products, contact your Wave provider.

The following Web site provides information about Vertical Communications, Inc. and the
Wave product line.

http://www.vertical.com

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System security

Y ou are resp onsible for the security of you r W ave system. Unauthor ized use of the W a ve system
could result in toll fraud. Your system administrator must read all system admin i stration
documentation to understand which configuration options can introduce the risk of toll fraud,
and which configuration options can be activated or deactivated to prevent fraud.

V ertical Commu nications, Inc. does not warrant that the con figuration software is immune from
or will prevent unauthorized use of common-carrier telecommunications facilities and services
accessed through or connected to the Wave IP 2500 or Wave IP 500 Server chassis. Vertical
Communications, Inc. is not responsible for any charges that could result from unauthorized
use.

Compliance statements

Federal Communication Commission (FCC) st atement

The following statements are provided in accordance with the Federal Communications
Commission (FCC) regulations. Please read these statements carefully before installing your
system.

FCC Part 15

This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

Changes or modifica tions not expressly ap proved by Vertical C ommunications , Inc. could void
your authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, m ay cause harmful inter ference to
radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own
expense.

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FCC Part 68

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that
contains, among other information, the FCC registration number and Ringer Equivalence
Number (REN). If requested, this information must be provided to the telephone company.

The REN is used to det ermine the quantity of devices which may be connected to the telephone
line. Excessive RENs on the telephone line may result in the devices not ringing in response to
an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5.0).
To be certain of the number of devices that may be connected to the line, as determined by the
total RENs, contact the telephone company to determine the maximum R EN for the calling area.

This equipment cannot be used on the te lephone company-provided coin service. Connection to
Party Line Service is subject to State tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. If advance notice isn’t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make cha nges in its facilities, equ ipment, operations or proced ures
that could affect the operation of the equipment. If this happens, the telephone company will
provide advance notice in order for you to make the necessary modifications in order to
maintain uninterrupted service.

If trouble is experienced with this equipment, please contact your reseller.

If the trouble is causing har m to the telephone network, th e telephone company may req uire you
to remove the equipment from the network until the problem is resolved.

It is recommended that the customer in stall an AC sur ge arrester in the AC outlet to which this
device is connected. This is to avoid d amage to the equipment caused by local l ightening strikes
and other electrical surges.

This equipment is Hearing-Aid Compatible (HAC).

If your facility has specially wired alarm eq uipment co nnected to the telephone line, ensure the
installation of Verti cal equipment does n ot disable your alar m equipment. If yo u have questions
about what will disable alarm equipment, consult your telephone company or a qualified
installer.

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Wave Server models

The following table list the FCC registration number and REN for each suppo rted Wave Server
model.

Wave Server FCC registration number REN

Wave IP 2500 6F-USA-33307-PF-E 0.9
Wave IP 500 6F-JUSA-33307-PF-E 0.9

Embedded processors, expansion cards, and modules

This equipment uses the following Uniform Service Order Code (USOC) jacks and codes:

Model Name Facility Interface

Code

VWU-8AT-M 02LS2 0.2B RJ-21X
VWU-8AT-M 02GS2 0.2B RJ-21X
VW-IS1-C 02LS2 0.2B RJ-21X
VW5-IS2-C 02LS2 0.2B RJ-11X
VWU-1T1S-M,

VW5-T1-M
VWU-1T1S-M,

VW5-T1-M
VWU-1T1S-M,

VW5-T1-M
VWU-1T1S-M,

VW5-T1-M
VWU-1T1S-M,

VW5-T1-M
VWU-8X8AU-M 02LS2 0.2B RJ-21X
VWU-8X8AU-M 02GS2 0.2B RJ-21X

04DU9-BN 6.0Y RJ-48C

04DU9-DN 6.0Y RJ-48C

04DU9-1KN 6.0Y RJ-48C

04DU9-1SN 6.0Y RJ-48C

04DU9-1SN (PRI) 6.0Y RJ-48C

REN or
Service Order Code

Jack T y pe

VWU-8X8AU-M 02RV2-T AS.2 RJ-21X

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Direct Inward Dialing (DID) interfaces

Allowing this equipment to be operated in such a manner as to not provide for proper answer
supervision i s a violation of Part 68 of the FCC rules.

Proper answer supervision is when:

• The equipment returns answer supervision to the Public Switched Telephone Network
(PSTN) when Direct Inward Dialing (DID) calls are:

• Answered by the called station

• Answered by the attendant

• Routed to a recorded announcement that can be administered by the Customer

Premise Equipment (CPE) user

• The equipment returns answer supervision on all DID calls forwarded to the PSTN.
Permissible exceptions are:

• A call is unanswered

• A busy tone is received

• A reorder tone is received

Underwriter’s Laboratory (UL) and Canadian Underwriter’ s Laboratory (CUL)

This equipment complies with UL 60950-1, First Edition and CSA C22.2 No. 60950-1, First
Edition. The equipment has been Safety tested and Listed by MET Laboratori es , Baltimo re,
Maryland.

To reduce the risk of fire: use 26 AWG line cords that have been evaluated as Communication
Circuit Accessories, UL 1863, for all telephone connections. Th is statement applies to all cards
and modules that connect to telephones or the Public Switched Telephone Network (PSTN).

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Industry Canada

This section describes the requirements for end users in accordance with CS-03.

The Industry Canada marking identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements
documents. The Department does not guarantee the equipment will operate to the user’s
satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in certain situations.

Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user disconnect
the equipment.

Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.

The Ringer Equivalence Number (R EN) f or each device (embedded processor, expansion card
or module) is listed in the table on page 1-7.

The standard connecting arrangement (telephone jack type) for each device (embedded
processor, expansion card or module) is listed in the table on page 1-7.

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Chapter 2

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Overview of the Wave IP 2500 Chassis and
Components

CHAPTER CONTENTS

System summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Cards and modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

System ports on the ISC1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

2-1

Chapter 2: Overview of the Wave IP 2500 Chassis and Components

This chapter describes the chassis and hardware components that make up the Wave IP 2500
Server.

Note: See Chapter 18 for similar information about the chassis and hardware components on

the Wave IP 500 Server.

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System summary

The Wave IP 2500 Server base unit consists of a 19-inch rack-mountable chassis that contains
the following:

• Wave Integr ated Services Card 1 (ISC1) is an embedd ed pr oces so r that pro vides primary
system control including voice processing an d packet s witch ing elements. The ISC 1 also
includes:

• 6 SIP Gateway ports

• 4 analog FXO trunk ports (first four pairs on a shared RJ-21X connector)

• 4 analog FXS station ports (last four pairs on a shared RJ-21X connector)

• 2 10/100 Mbps Ethernet ports (ports are mirrored and are not separately

addressable)

• 2 partial-width slots that can accommodate 2 expansion modules

• 2 full-width universal slots that can accommodate 2 expansion cards or modules

• 1 USB device port

•1 USB host port

• RJ-21X connector (with embedded FXS and FXO ports)

• Audio port for an external music-on-hold source

• 1 port for an external paging system

• V.34 Fax modem

• Status LEDs (described in detail in Appendix E)

• Base unit power supply

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Minimum configuration

The ISC1 is the minimum requirement for a Wave IP 2500 Server sys tem. Expansion modules
and cards are available to expand the Wave IP 2500 Server base unit to support a wide variety
of trunk and station configurations.

Redundancy

The W ave IP 2500 Server chassi s has been designed to support redundant hard drives. All Wave
IP 2500 Servers ship with redundant hard drives as part of the standard configuration.

In case of a primary (master) har d drive failure, yo u can use th e redund ant (slave) har d drive to
run the Wave IP 2500 Server chassis. See “Hard drive” on page 6-3 for more about the hard
drive options on the Wave IP 2500 Server.

Fault monitoring

A proprietary Fault Monitor Module is an integral part of the embedded firmware running on
the ISC1, and receives system error-trace messages and stor es them in memory. As soon as the
Wave Server is powered on, the Fault Monitor Module starts monitoring the status of the
Microsoft Windows Server operating system, the power supply status, the ISC1temperature,
and the Power-on/Shut down button. You can configur e the Fault Monitor Module to di al a pager
number that notifies the system administrator of system errors.

Adding capacity

For more information about the Fault Monitor Module, refer to Appendix A, “Fault Monitor
Module and Trace Log.”

To configure the Fault Monitor Module, see the Wave Global Administrator Guide.

As customer needs expand, the Wave IP 2500 Server chassis can be expanded to handle
additional users and increased traffic. The chassis has been designed to accept specialized
communication cards and modules to provide additional telephone station support, such as
analog trunks and T1 lines. Procedures for adding additional card s and modules are described
in Chapter 4, “Installing Wave Expansion Cards and Modules.”

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Reconfiguring the system

As Wave system capacity is expanded or changed, the software configuration needs to be
updated. In most cases, t he Wave Global Adminis trator software autodetects har dware changes
and updates the user and system databases automatically. Refer to the Wave Global
Administrator Guide for more information.

Technical specifications

Physical specifications—Wave IP 2500 Server

Dimensions: 4.35 inches high x 17.6 inches wide x 17.9 inches deep (2.5U rack height)

(11.1 x 44.7 x 45.5 cm)

Weight: 26 lb (11.8 kg)

Cards and modules

W ave systems are custom configured to meet or exceed customer commu nication requirements.
Capacity and features are provided by a combination of specialized communication cards and
modules shipped with all of the components required to meet customer configuration
requirements.

Cards and modules are field installable.

• Expansion cards and modules. The Wave IP 2500 Server supports two kinds of
expansion boards - modules and cards:

• Modules are partial-width boards that can be installed in module slots or universal

slots in the base unit or in Expansion Units (EXUs, described below).

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The following modules are available:

8-Port Analog Trunk Module (VWU-8AT-M). Supports 8 analog FXO loop start

•
or ground start trunk ports. See Chapter 13.

8+8 Port Analog Universal Module (VWU-8X8AU-M). Supports either of the

•
following configurations. Where indicated, analog FXO trunks can be
loop-start or ground-start, configured individually. See Chapter 14.

• 8 analog FXS station ports and 8 analog FXO trunks.

• 8 DID trunks and 8 analog FXO trunks.

12-Port Digital Station Module (VW-12DS-M). Supports 12 digi tal s t at ion ports.

•
See Chapter 8.

12-Port Digital Station Module (VW-12DS2-M). Supports 12 di gital st ation por ts

•
for Edge or Vodavi phones. See Chapter 17.

24-Port Digital Station Module (VWU-24DS2-M). Supports 24 digital station

•
ports for Edge or Vodavi phones. See Chapter 17.

1-Port T1/PRI Module with Se rial I nte rf ace (VWU-1T1S-M). Supports a single

•
T1 (PRI or CAS signaling) digital trunk. It features an integrated CSU/DSU,
and allows shared data and voice services over a single T1 circuit. See
Chapter 15.

1-Port T1/PRI Module (VW5-T1-M). Supports a single T1 (PRI or CAS

•
signaling) digital trunk. See Chapter 15.

1-Port E1 EuroISDN Module with Serial Interface (VW-1ES1-M). Supports a

•
single E1 ISDN digital trunk. It features an integrated CSU/DSU, and allows
shared data and voice services over a single E1 circuit. See Chapter 15.

Quad BRI Module (VW5-4BRI-M). Supports 4 BRI interfaces. See Chapter 16.

•

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• Cards are full-width boards that support higher port densities than modules. Cards

can be installed in the universal slots in the base unit or in EXUs.

The following cards are available:

24-Port Analog Station Card (VW -2 4AS - C). Supports 24 analog FXS sta tion

•
ports See Chapter 9.

24-Port Digital Station Card (VW-24DS-C). Supports 24 digital station ports.

•
See Chapter 8.

• 48-Port Digital Station Card (VW-48DS2-C). Supports 48 digital station
ports. See Chapter 17.

• Expansion Units (EXUs). Up to 4 modular EXUs ca n be mount ed on to p of th e Wave IP

2500 Server base unit. Each EXU provides 2 universal slots that can each support one
module or card. A fully expanded system with 4 EXUs provides 8 additional universal
slots See Chapter 5.

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• Media Resource Module (MRM). You can upgrade the voice processing resources (or

DSPs) on the ISC1 by installing one of 3 available MRM models that support up to 128,
256, or 384 additional voice processing channels. Only one MRM at a time can be
installed on the ISC1. See Chapter 7.

Status indicators

Each Wave communications card or module (except for the system card) contains at least two
light-emitting diodes (LEDs) indicating status. Other cards and modules contain additional
indicators to signify their status in the system. The ISC1 has an additional 4 status LEDs that
are explained in Appendix E.

Card and module status indicators are located on the right side of each faceplate. The indicator
on the top is a green LED. The indicator on the bottom is a red LED. The combined states of
the LEDs and their meanings are shown in Table 2-1.

Table 2-1 Status indicators—Wave IP 2500 Server

Ready LED
(Green)

ON OFF The card or module is operational.
OFF ON Initial state when power is turned on. Softwa re on host or card

ON ON Software is initializing. If the card or module remains in this

OFF OFF There is no power. If the card or module is correctly plugged

* See “Card and module troubleshooting” on page E-10 for possible solutions.

Error LED
(Red)

Status

or module has not yet initialized. If the board remains in this
state after the Wave system has fully powered up, the card or
module is receiving power, but there is an initialization
problem.*

state after the Wave system has fully powered up, it has failed
initialization.*

into the chassis and the power to the chassis is on, lack of
lights on the card or mod ule indicates a fatal error , and the car d
or module shoul d be replaced.

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Backplane 2-8

Power-on/Shutdown button

Reset button (recessed)

RJ-21X connector (J1)

Card Status

USB Ports

ENET1 Port

ENET2 Port

Audio in/out

LEDs

System Status

LEDs

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Backplane

The Wave IP 2500 Server backplane is a proprietary component that provides electrical and
communication connectivity to Wave cards and modules. The backplane is mounted inside the
chassis.

The power supply provides power to the backplane. The backplane provides power and signal
connections to the rest of the system.

The Backplane T erminator Board is a field-replaceable unit. See page 6-6 for more information.

System ports on the ISC1

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Power supply

The Wave IP 2500 Server chassis is equipped with one power supply.

If a power failure occurs, an optional Uninterruptable Power Supply (UPS) can provide several
minutes of system power, allowing a technician to properly shut down the Wave Server. Wave
can also integrate with 3rd-party UPS software to provide graceful shutdown of the s ys tem v ia
network or U S B signalling.

A UPS is not provided by Vertical, but can be purchased from a third-party source. For
information about recommended UPS specifications, refer to Appendix C, “Uninterruptible
Power Supply Specifications.”

Fans

The two Wave IP 2500 Server fans are located at the back of the chassis. Fan performance is
monitored by the Fault Monitor Module, located on the ISC1. The whole power supply tray is
replaced when a fan fails.

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Chapter 3

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Powering On and Shutting Down

CHAPTER CONTENTS

Theory of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Safety guidelines for servicing the Wave Server . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Local power-on/shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Remote restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Reset button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

This chapter describes the power supply, the activities that you can perform while the chassis is
still receiving power, and those activities that you can perform only after the chassis is
completely without power. It also lists the safety precautions to take when working around the
chassis, and procedures for powering the chassis on or off.

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Theory of operation

The Wave Server chassis has been designed with a single power supply. If the power supply
becomes nonoperational, the entire chassis will cease to operate, and all voice and data calls will
be terminated.

The power supply can become nonoperatio nal due to an internal component failure, if the power
supply switch is turned to the Off position or if external power is removed either by unplugging
the power cord or turning off external power .

Activities allowed when power is on

The following activities are allowed when the power is on:

• Plugging in additional cables to the dig ital station card, analog station card, analog DID
trunk module, analog trunk module, analog universal module, and T1/E1 modules for
ports that have already been configured

Caution: Do not install or replace cards or modules while the Wave Server is powered on.

For information about replacing a nonoperational power supply, refer to Chapter 6, “Field
Replaceable Units (Wave IP 2500 only).”

Activities allowed only when power is off

The following activities are allowed only when the power is off:

• Installation or replacement of cards and modules

• Installation of an EXU

• Upgrade or replacement of system card components, such as the battery, VAM, hard
drives, and MRM

• Installation or replacement of the power supply tray

• Installation or replacement of a hard drive

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For information about inst alling or replacing cards and modules, refer to Chapter 4, “Installing
Wave Expansion Cards and Modules.”

For information about replacing the power supply or hard drive(s), refer to Chapter 6, “Field
Replaceable Units (Wave IP 2500 only).”

Safety guidelines for servicing the Wave Server

Follow these safety guidelines to help ensure personal safety to any person working on or
around the Wave Server chassis, to avoid possible disruption in service to Wave users, and to
prevent potential damage to the chassis, cables, and other hardware components.

• Ensur e that nothing re sts on the cables and that the cables are located where they cannot
be stepped on.

• Do not place any food or drink on the chassis.

• Do not push any objects into the slots or other openings.

• Use correct tools and antistatic grounding devices.

• Never touch bare conductors of cables that connect to the RJ-21X connectors (located on
the ISC1, digital station card, analog station card, analog DID trunk mo dule, analog t runk
module, and analog universal module).

• Do not touch water while working on or near the chassis.

• Ensure adequate lighting while working on or near the chassis.

• Make sure the chassis is located away from radiators and heat and water sources.

• Do not block the cooling vents on the chassis.

• Set the chassis on an antistatic mat. Do not put the chassis on a rug, carpeting, or any
fabric-covered surface.

• Make sure that the chassis is mounted at least two feet above the floor.

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Local power-on/shutdown

The Wave Server chassis can be powered on and off locally using the Power rocker switch
located on the back of the chassis (refer to Figure 3-2).

Local system shutdown

The Shutdown button is the red button located on the front of the ISC 1/ISC2, as shown in Figure
3-1 and Figure 18-1.

Figure 3-1 Shutdown and Reset buttons

When the Shutdown button is pressed and held for at le ast 4 seconds, the syst em automatically
performs the following tasks:

• Terminates all telephony and data connections

• Shuts down the Wave system, allowing data to be saved first

• Turns off power to the power supply in the chassis

Caution: You must shut the system down properly to avoid losing data.

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To shut down and power off the Wave Server chassis:

1. Schedule a time when you can power of f the Wave Server chassis, and inform all users of
this time.

Alert users to the scheduled down time to prevent work loss and inconvenience to users.

2. Press the Shutdown/Power Off button on the ISC1/ISC2, as shown in Figure 3-1 and
Figure 18-1, and hold for four seconds, then release.

The third status LED, flashing red-green, indicates that shutdown is in progress.

3. Verify that the power has been turned off by noting the unlit LEDs.
The shutdown process takes approxi mat el y two minutes .

4. Turn off the power to the Wave Server chassis and unplug the power cable from the
power supply, as shown in Figure 3-2 (similar positioning on the Wave IP 500).

Caution: Cards and modules are not hot-swappab le. You must shut down the system and turn
off the power to the Wave Server chassis before removing any cards or modules to avoid
possible damage to yourself, the chassis, or the cards and modules.

Warning: Severe injury to yourself as well as damage to the equipment can result if work

is performed on a system that is still powered on and plugged in. Make sure the power switch
is in the OFF position and the cable is unplugged from the power supply.

Caution: The chassis will no longer be ground ed when the power cord is disconnected, unless
the chassis is grounded us ing the exterior gro und lug. The exte rior ground lug should always be
properly connected. Refer to the Wave Server Installation Guide for information about how to
connect the ground lug.

Figure 3-2 The Power inlet and Power rocker switch

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5. Discharge static electricity from your body by touching an unpainted metal surface and
by wearing an antistatic wrist strap.

T o ground yourself, clip the str ap to a grounded rack or other gro unded surface. Once yo u
are grounded, you can proceed with installing, replacing, or upgrading the cards,
modules, or other chassis components.

Local system power-on

You can only reapply power to the system once all cards, modules, or other components have
been properly installed, as described in Chapter 4, “Installing Wave Expansion Cards and
Modules” and Chapter 6, “Field Replaceable Units (Wave IP 2500 only).”

1. Make sure that the Power rocker switch is in the OFF position.

2. Connect the power cord.

3. Turn the Power rocker switch to the ON position.

4. Verify that all cards and modules are operational by noting the status of the LEDs, as
described in “Status indicators” on page E-7.

Remote restart

Reset button

Refer to the Wave Global Administrator Guide for instructions on how to restart the Wave
Server remotely via the Global Administrator Management Console to perform an orderly
shutdown a nd restart.

Note: When shutting down and restarting the system by this method, the power supply is not

switched off.

The Reset button is used to restart the system if the system software is not responding. When
the Reset button is pressed, the system automatically performs the following tasks:

• Restarts the Wave system

• Terminates all telephony and data connections

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Caution: Do not press the Reset button unless the Shutdown button does not shut down the
system. Pressing the Reset button can result in a loss of data.

Note: The Reset button is recessed and must be activated with a pen tip or other small tool.

The Reset button, as shown in Figure 3-1 and Figure 18-1, is located on the front of the Wave
Server chassis.

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Chapter 4

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Installing Wave Expansion Cards and Modules

CHAPTER CONTENTS

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Identifying cards and modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Removing a card or module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Installing a card or module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Installation verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Reconfiguring the Wave system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Card and module troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

This chapter describes how to remove and install Wave expansion cards and modules. See the
individual card and module chapters for additional information.

Warning: Only an authorized service representative trained on the Wave system may

perform the procedures described in this chapter.

Warning: Before perf orming any of the procedures d escribed in this chapter, be sure to read

and follow all guidelines in “Safety guidelines for servicing the Wave Server” on page 3.

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Sample Module

Sample Card

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Required tools

You will need the following tools for the procedures described in this chapter:

• #1 Phillips screwdriver

• Antistatic wrist strap

• Antistatic mat

Identifying cards and modules

When describing Wave components, the large printed circuit boards are called cards, and the
smaller printed circuit boards are called modules. An example of a card and a module is shown
in Figure 4-1.

Figure 4-1 Wave card and module

You can install additional cards or modules in the Wave Server chassis to increase capacity or
to provide new features as long as there are slots available, and the new configu ration do es no t
exceed the maximum allowed configuration limits.

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Each chassis may contain a variety of card/module combinations. In addition, cards and
modules can be replaced, and additional cards and modules can be added. Removing and
installing cards and modules can be performed at the client site.

Note: When replacing a card or a module, install the replacement in the same slot where the

original card or module resided to avoid having to reconfigure the new card or module.

Caution: Place all cards and modules on an antistatic surface prior to their installation in or
after their removal from the Wave Server chassis to avoid possible damage from static
electricity. Use a grounded wrist strap to prevent electrostatic discharge (ESD) damage when
handling cards and modules.

Removing a card or module

You may need to remove a card or a module if it is nonoperational or if you are reconfiguring
your system.

Warning: Even low voltages can cause injury or shock. Remove all cables connected to the

module or card and avoid touching any exposed connectors.

Caution: Shut down the system and remove all the power cables before proceeding.

To remove a card or a module from the Wave Server chassis

1. Disconnect any cables attached to the card or module you are replacing by removing the
cable connector or modular plug.

Do not pull on any cable. Doing so can weaken or damage the electrical connections
between the cable and connector pins.

Hint: Make sure all cables are labeled before you remove them to avoi d confusi on about

cable connections.

2. Using a #1 Phillips screwdriver, loosen the retaining screw in the left insertion lever on
the left, and on the right side of the faceplate. and the screw mounted directly to the
faceplate.

Note: All cards and modules are held to the chassis with two screws.

One of the screws is installed through the insertion lever and must be loosened before the
lever can be opened.

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3. Open the insertion lever.

4. Pull firmly on the lever until the card or module slides out of the slot.

5. Place the card or module on an antistatic mat.

Caution: Do not touch any electrical components. Touch only the faceplate. This
prevents possible damage to the card or module from static electricity.

Installing a card or module

If you are installing a n ew card o r mo dul e to add capacity to your Wave system, you must first
remove a blank faceplate.

Hint: When replacing a card or a module, install the replacement card or module in the same

slot where the original card or module resided to avoid having to reconfigure the new card or
module.

To remove a blank faceplate:

1. Verify that the appropriate type of slot is available for the card or module you are
installing.

2. Using a #1 Phillips screwdriver, loosen the retaining screws from the right and left of the
blank faceplate.

Both retaining screws must be loosened before you can remove the blank faceplate.

3. Pull the blank faceplate out of the chassis.

To install a card or a module in the Wave Server chassis

1. Locate the right-hand side of the card or module to ensure proper installation.
Each Wave card and module has two status LEDs, one green and one red, on the

right-hand side of the board.

2. Grasp the insertion lever located on the left of the board and faceplate and position the
board so it is align ed with t he ri ght and l eft s lot gu ides of t he app ropri ate slot . Sl ot gui des
help you position the board c orrectly.

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3. Slide the card or module into the slot until the insertion levers makes contact with the
front of the chassis. Firmly press the levers toward the center of the faceplate until the
card or module is flush with the other faceplates.

Caution: If the card or module does not insert easily, do not force it. Doing so can
damage the equipment. Make sure the board is aligned properly in the slot guides and that
you are inserting it in the appropriate slot.

When the insertion lever is flush with the faceplate, the gold edge connectors on the
circuit board are firmly seated in the backplane connectors.

4. Tighten the retaining screws until snug.
Caution: The screws can be damaged if overtightened.

5. If you need to install additional cards or modules, repeat steps 1 through 4.

Hint: When replacing a card or a module, install the replacement card or module in the

same slot where the original card or module res ided to avoid having to reconfigure the new
card or module.

If you want to verify that the card or module is installed correctly and is working, refer to
“Installation verification” on page E-9.

Cable connections

Wave cards and modules use standard cable connectors and jacks, as shown in Table 4-1.

.

Table 4-1 Type and number of connectors

Card or Module

ISC1 (VW-IS1-C or VW-IS1HDD-C) 1 2 2 2
ISC2 4 1 2 3
24-Port Digital Station Card (IO-24DS-C) 1
48-Port Digital Station Card

(VW-48DS2-C)
12-Port Digital Station Module

(VW-12DS-M)

-and­12-Port Digital Station Module
(VW5-12DS-M)

RJ-11 RJ-21X RJ-45 RJ-48C

1

1

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3.5 mm
Audio

USB

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Table 4-1

Card or Module

24-port Digital Station Module
(VWU-24DS2-M)

24-Port Analog Station Card (IO- 24AS-C) 1
8-Port Analog Trunk Module

(VWU-8AT-M)
8+8 Port Analog Universal Module

(VWU-8X8AU-M)
1-Port T1/PRI Module with Serial Interface

(VWU-1T1S-M)
1-Port E1 EuroISDN Module with Serial

Interface (VW-1ES1-M)

-and­1-Port E1 EuroISDN Module with Serial
Interface (VW5-1ES1-M)

1-Port T1/PRI Module (VW5-T1-M) 1
Quad BRI Module (VW5-4BRI-M) 4

Type and number of connectors

RJ-11 RJ-21X RJ-45 RJ-48C

1

1

1

Connecting cables

1

1

3.5 mm
Audio

USB

Refer to later chapters in this guide for detailed information about the connectors used on a
particular card or module.

To connect cables to Wave IP 2500 cards or modules

1. Connect the cable(s) to the connector(s). A cable can be a 180° cable where the cable

comes straight out the back of the connector, as shown in Figure 4-2. A cable can also be
a 90° cable where the cable comes out of the side of the connector and makes a 90° turn
as shown in Figure 4-3. The 180° version can be attached to the board in one of two
methods - by bale clips that are on the board to a slot on the cable housing or by screws.
The 90° version can be attached on one side with a screw, but the other side can’t be
secured with either a bale clip or a screw. On that side, use a tie down on the board to
secure the cable to the board with a tie wrap.

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Note the following:

• If screws are used to attach a 90° or 180° cable with Amphenol Connector to the

board, ensure the screws are ¾-inch 4-40 captive (partially threaded) pan head
screws.

• Some modular connectors look alike. Verify that your cables use standard

connectors specified for a particular card or module.

2. Make sure the cables are securely connected. The tabs on modular connectors click in
when the cables are secure. Secure the cable to an RJ-21X con nector with the cable strap .

The following figures illustrate the two methods of connecting a cable to an RJ-21X
connector.

Figure 4-2 Connecting a cable to an RJ-21X connector—180° method.

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Figure 4-3 Connecting a cable to an RJ-21X connector—90° method

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Chapter 4: Installing Wave Expansion Cards and Modules

Installation verification

Once all of the cards and modules have been installed, verify that they are operational.

To verify that the cards or modules are operational

1. Make sure the power switch is in the OFF position before turning it ON. (After an
automatic shut down, it may have been left in the ON position even though the power is
OFF.)

The power switch is located on the back panel of the chassis.

2. Reconnect the power cable to the Wave Server chassis.
Be sure to plug the power cable into a properly grounded receptacle.

3. Observe the status indicators located on the right front of the card or module.
The LEDs light in conjunction with software initialization. Refer to “Status indicators”

on page E-7 to interpret the different combinations of lit LEDs.

4. Verify that the green LED on each card and module is lit and that the green LED on the
ISC1 is blinking. The red LED on all cards and modules should be off. These states
indicate that the card or module initialized properly and is operational.

Note: It takes several minutes for initialization to complete.

If you see any other combination of lights, refer to “Card and module troubleshooting” on
page E-10 for assistance.

Reconfiguring the Wave system

You must update the configuration whenever you perform the following tasks:

• Add a new card or a module

• Remove a card or a module

• Change the configuration of a card or a module

Refer to the Wave Global Administrator Guide for additional information about configuration
options.

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Card and module troubleshooting

This section contains general troubleshooting information. Refer to later chapters in this guide
for additional information about a specific card or module.

Card or module does not slide in properly

Possible reasons why a card or a module does not slide in properly:

• The card or module is not aligned in both the right-hand and left-hand slot guides.
Remove the card or module and realign in the slot guides, then insert it into the slot again.

• The card or module may be inserted upside down. Remove the card or module, then
reinstall it with the green and red LEDs on the right-hand side of the card or module.

LEDs do not light correctly

If the LEDs do not light, check the following

• Make sure the power supply ON/OFF switch is on and the power cable is

connected.
If the power is on, the initialization process did not complete properly.
Follow the power-on instructions in “Local power-on/shutdown” on page E-4.

• If there is one card or module w hich has LEDs t hat do not light, and you need t o run

the W ave system immediately, disable the card or module. Refer to the Wave Global
Administrator Guide or the Wave Global Administra tor Help system for information
about how to disable a card or a module.

• Swap the card or module. Refer to “Removing a card or module” on page E-3, and

“Installing a card or module” on page E-4, for instructions.

If the red and green LEDs are both on, check the following

• The initialization process did not complete properly. Follow the power-on

instructions in “Local power-on/shutdown” on page E-4.

• Swap the card or module. Refer to “Removing a card or module” on page E-3 and

“Installing a card or module” on page E-4, for instructions.

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Chapter 5

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Expansion Units (Wave IP 2500 only)

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

This chapter describes Expansion Units that are supported only on the Wave IP 2500 Server.

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Chapter 5: Expansion Units (Wave IP 2500 only)

Functional description

Expansion Units (EXUs) - Up to 4 modular EXUs (VW -IP 25 00E XU) can be mounted on top
of the Wave IP 2500 base unit. Each EXU provides 2 universal slots that can each support one
module or card. A fully expanded system with 4 EXUs provides 8 additional universal slots.

The EXU has its own power supply (VW-IP2500EXUPS). To use a module in a universal slot
of an EXU requires the use of a Module Conversion Kit (VW-IP2500-CONV).

Physical description

Ports

Connecting EXUs

Figure 5-1 Wave IP 2500 base unit with one EXU

Ports are based on the installed cards/modules. Each EXU has an AC power input, fuse, and
power on/off switch.

Each EXU has a connector which connects to the Wave Server base unit or to another EXU
mounted below . Each EXU als o has a connector which connects to another EXU mou nted above
or to the backplane terminator board if it is the top EXU.

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You use the 3 plastic connector clips on each EXU (one located on the center back, and one on
each side near the front) and the receivers for the connector clips of an EXU mounted above
(located above each set of connector clips) to secure each EXU to the EXU or base unit mounted
below it.

Indicators

Indicators are based on t he installed cards/modules . EXU power s upply and f an status is sent to
the ISC1.

Technical specifications

Physical specifications

Dimensions: 2.6 inches high x 17.6 wide x 17.9 inches deep (1.5U rack height)

(6.4 x 44.7 x 45.5 cm)

Weight: 19 lb (8.6 kg)

Cable connections

110V AC input power. Other cable requirements are based on the installed cards/modules.

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Chapter 6

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Field Replaceable Units (Wave IP 2500 only)

CHAPTER CONTENTS

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Media Resource Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Vertical Application Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Backplane Terminator Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

This chapter describes how to install and replace major chassis components of the Wave Server.

Caution: Only an authorized service representative trained on the Wave Server chassis may
perform the procedures described in this chapter.

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Required tools

You will need the following tools to remove or install a Wave Server chassis component:

• #1 and #2 Phillips screwdrivers for component screws

• Antistatic wrist strap

• Antistatic mat

Preparation

Follow these instructions before installing or replacing chassis components.

Warning: Severe injury to yourself as well as damage to the equipment can result if work

is performed on a system that is still powered on and plugged in. Make sure the power switch
is in the OFF position and the cable is unplugged from the power supply.

• Observe all safety rules as described in “Safety guidelines for servicing the Wave Server”
on page 3.

• Shut down the system according to the directions in “Local system shutdown” on
page E-4.

Power supply

The W av e system contai ns one power supply asse mbly (VW-IP2500MPS) that supplies power
to the backplane of the Main Chassis. The backplane supplies power to all other Wave
components. Each cabinet has its own power supply that will supply power to all Wave
components associated with that cabinet.

To replace the power supply:

1. Turn the system power off by pressing the Shutdown button on the ISC1 and holding for
four seconds.

Refer to “Local system shutdow n” on page E-4 for detailed instructions on how to power
off the system.

2. After the shutdown procedure is complete, turn off the power supply (by turning the
switch to the off position), and unplug the Wave power cord.

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3. Remove the ground wire.

4. Unscrew the seven screws securing the power supply tray to the back of the system.

5. Pull the handle on the power supply tray straight back to remove the tray.

6. Place the power supply tray on an antistatic mat.

7. Slide the new power supply tray into the system. The tray is fully seated when there is no
gap between the rear panel and the chassis.

8. Secure the power supply tray by installing the seven screws removed earlier.

9. Reconnect the ground wire.

10. Plug in the power cord.
Make sure that the power source is turned off before plugging in the power cord.

11. Press the power supply ON/OFF switch to the ON position.

Hard drive

The hard drive stores all of the software required by Wave, including:

• Microsoft Windows Server 2003 operating system

• Network and telephony configuration and routing applications

• PBX and voice mail applications

• Wave online Help

A maximum of two hard drives can be installed in each Wave Server chassis, enabling you to
configure RAID-1 redundancy between the hard drives.

• VW-IS1HDD-C is an IP 2500 ISC1 with dual HDD.

• VW-IP2500HDD is a single hard drive that can be used in an ISC1 (VW -IS1-C) that does
not have a hard drive or in an ISC1 (VW-IS1HDD-C) that needs to have a drive replaced.
A dual hard drive assembly (VW-IP2500-2HDDA) with the mounting bracket can be
ordered if necessary.

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Hard Drive Cage

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RAID-1 Redundancy

RAID-1 (Redundant Array of Independ ent Disks Level 1) signifies that ther e are two disks with
exactly the same attributes. One is a master, the other is a slave, or backup disk. All data is
redundantly and dynamically recorded on o r de leted f rom each d isk s imultaneously to provide
data security.

Refer to the Wave Global Administrator Guide for instructions on configuring hard drives for
RAID-1 redundancy.

Note: The master hard drive occupies the bottom position in the har d drive cage on the system

card.The master hard drive occupies the space at the rear of the Mainboard when the board is
installed in the Wave IP 2500 Server chassis.

To remove a hard drive:

1. Turn the system power off by pressing the Shutdown button on the ISC1 and holding for
four seconds.

Refer to “Local system shutdow n” on page E-4 for detailed instructions on how to power
off the system.

2. After the shutdown procedure is complete, turn the power switch to the off position and
unplug the Wave power cord.

3. Remove th e ISC1.
Refer to “Removing a card or module” on page E-3 for detailed instructions.

4. Loosen the four hard drive cage screws on the bottom of the ISC1 and remove the cage.

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5. Disconnect the cable.

6. Locate the hard drive to be removed, loosen the screws on the sides of the drive, and slide
the drive out of the cage. It may be helpful to slightly loosen the screws on the side of the
drive that is not being removed to allow the other drive to slide out easily.

7. Place the hard drive on an antistatic mat.

To install a hard drive:

1. Remove the system card if it is not already removed.

2. Insert the screws into the hard drive, then attach the hard drive to the hard drive cage.
Tighten the screws.

3. Attach the cable to the hard drive.
Caution: If you need to replace a hard drive on an ISC1 with an IDE drive, use ex treme

care—the ribbon cable must be perfectly lined up to the hard drive. If you are off by one
pin, your ISC1 board will become inoperable.

4. Secure the hard drive cage to the system card.

5. Insert the system card into the system.

6. Tighten the two retaining screws.

7. Connect the power cord to the power supply and turn on the system.
Refer to “Local system power-on” on page E-6 for instructions on how to connect the

power cord and power on the system.

Media Resource Module

See Chapter 7 for details on the Media Resource Module (MRM).

Vertical Application Module

See Chapter 10 for details on the Vertical Application Module (VAM).

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Backplane Terminator Board

The Backplane Terminator Board is a small printed circuit board t h at cond i tio ns the s i gnals o n
the backplane for reliable operation. It plugs into the top-most chassis of a Wave IP 2500 Server.
If EXUs are added, the Backplane Terminator Board must be moved from its current chassis to
the top-most EXU in the stack. This board is keyed, so it cannot be installed backwards.

To remove a Backplane Terminator Board:

1. Properly shut down the system.

2. Turn the power supply off.

3. Remove the two screws and metal hatch cover from the top cover of the top-most chassis.

4. Carefully lift up on the Backplane Terminator Board using the cut-outs to grab it with
your fingers.

5. Either install a replacement Backplane Terminator Board, or another EXU and then the
Backplane Terminator Board, and then replace the hatch cover and screws.

Caution: The hatch cover from the Wave IP 2500 chassis has a strip of insulation
material that prevents the pins on the Backplane Terminator Board from shorting out on
the metal hatch cover. Make sure that this hatch cover has the strip and is the cover that
you replace on the topmost EXU.

6. Reapply power to the system.

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To install a Backplane Terminator Board:

1. Properly shut down the system.

2. Turn the power supply off.

3. Remove the two screws and metal hatch cover from the top cover of the top-most chassis.

4. Align the connector of the Backplane Terminator Board over the end of the backplane.
Make sure that it is aligned so that the key will allow the board to be seated all the way
down.

5. Press firmly on the Backplane Terminator Board so it seats all the way onto the
backplane.

6. Replace the hatch cover and screws.

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Chapter 7

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Media Resource Module

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

This chapter describes the Media Resource Module (MRM).

Functional description

Each Wave IP 2500 or Wave IP 500 Server is pre-configured to support a specific number of
users and concurrent voice applications. Media Resource Modules (MRMs) enable you to
expand the system’s core telephony, voice processing, and VoIP capabilities.

As additional communications capacity is required, one of the following MRMs can be added .
Only one MRM at a time can be installed on the ISC1/ISC2.

For all Wave Server models:

Media Resource Module A—Provides up to 128 additional voice processing channels

•
(VW-MRMA). Supported on both Wave IP 2500 and Wave IP 500 Server.

For the Wave IP 2500 Server only:

Media Resource Module B—Provides up to 256 additional voice processing channels

•
(VW-MRMB). Supported on the Wave IP 2500 Server only.

For the Wave IP 500 Server only:

Media Resource Module C—Provides up to 384 additional voice processing channels

•
(VW-MRMC). Supported on the Wave IP 2500 Server only.

Note: Y ou must have at least one MRM if you plan to u se QoS with IP resources for VoIP calls.

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MRM

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Chapter 7: Media Resource Module

Usable channels

Expansion MRM channels are in addition to the base MRM capacity pre-integrated on the
Integrated Services Card.

Since different services (IVR, Conferencing, VoIP Gateway, Fax, and so forth) consume
different levels of resource (even if it is one voice processing channel), the actual number of
usable channels is depend ent on the types of services runn ing on the MRM.

Physical description

The MRM is a mezzanine-style daughter board containing additional media services. These
services include FAX, Tone Generation, Tone Detection, Caller ID Generation, Call ID
Detection, VOIP Codecs, Media Channels, and conference ports.

To install an MRM on a Wave IP 2500 Server

1. Secure the MRM to the ISC1 by installing the screws from the bot tom o f the ISC1 into
the MRM standoffs.

2. Connect the MRM cable to the ISC1.

3. Install the ISC1 in the Wave IP 2500 Server chassis.

4. Turn on the system.

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To remove an MRM from a Wave IP 2500 Server

1. Turn off the system.

2. Remove th e ISC1.

3. Remove the four screws from the bottom of the ISC1 that secure the MRM.

4. Disconnect the MRM cable from the ISC1 and place on antistatic mat.

To install an MRM A in a Wave IP 500 Server

1. Remove the top of the Wave IP 500 Server chassis.

2. Install the MRMA to the ISC2 while the ISC2 is still installed in the chassis.

To remove an MRM A from a Wave IP 500 Server

1. Turn off the system.

2. Remove the top of the Wave IP 500

Server chassis.

3. Remove the MRMA from the ISC2 while the ISC2 is still installed in the chassis.

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Chapter 8

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12-Port Digital Station Module and
24-Port Digital St ation Card (for Edge 100/Comdial
Phones)

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

This chapter describes the following expansion cards and modules:

For all Wave Server models:

• 12-Port Digital Station Module (VWU-12DS-M). This module includes two faceplates,
one for the Wave IP 500 Server (screw-in faceplate) and o ne for the Wave IP 2500 Server
(faceplate with a locking lever).

For the Wave IP 2500 Server only:

• 24-Port Digital Station Card (VW-24DS-C) for Edge 100 or Comdial phone support

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Functional description 8-2

Insertion lever

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Chapter 8: 12-Port Digital Station Module and 24-Port Digital Station Card (for Edge 100/Comdial Phones)

Functional description

Up to two digital station cards can be installed in each Wave Server chassis. A fully loaded
Wave Server with two 24-Port Digital Station Cards and two 12-Port Digital Station Modules
can support 72 digital stations. This 72 digital station configuration would leave no space for
trunk cards, but is a reasonable configuration if you are relying on SIP trunking.

Physical description

The digital station card consists of a p rinted circuit b oard and a metal faceplate mounted to the
front of the board, as shown in Figure 8-1. The insertion levers on the faceplate facilitate
insertion and removal of the card. Each digital station card occupies a single chassis slot.

The digital station card is powered through its connection to the V ertical backplane. The RJ-2 1X
connector on the front of the card connects to a standard RJ-21X cable that typically terminates
to a punchdown block.

Warning: When the system power is on, high voltages may b e present on the d igital station

card and may be present on the RJ-2 1X con nector. To prevent exposure to these high voltages,
hold the card by the insertion levers.

Figure 8-1 Digital station card

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Ports 8-3

RJ-21X connector

Status LED s

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Chapter 8: 12-Port Digital Station Module and 24-Port Digital Station Card (for Edge 100/Comdial Phones)

Ports

Digital telephone ports on the 24-Port Digital Station Card provide dial tone and telephone
service for up to 24 digital telephones.

Digital telephone ports on t he 12-Por t Digit al S tatio n Module prov ides di al tone and te lephone
service for up to 12 digital telephones.

Indicators

The digital station card contains two status indicators (a green LED and a red LED), as shown
in Figure 8-2.

Figure 8-2 Digital station card indicators and RJ-21X connector

The indicator on the top is a green LED. The indicator on the botto m is a red LED. The dig ital
station card is operational when the green LED lights steadily after the system has fully
initialized.

For more information, refer to “Status indicators” on page E-7 .

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Chapter 8: 12-Port Digital Station Module and 24-Port Digital Station Card (for Edge 100/Comdial Phones)

Technical specifications

General specifications

Emissions: FCC Part 15 Class A (EMI)
Electrical safety and protection: FCC Part 68 (network compatibility)

UL 60950-1

Physical specifications

Dimensions: 16.2 x 10.9 x 0.8 in

(41.0972 x 27.686 x 1.905 cm)

Weight: 1 lb (0.454 kg)

Electrical specifications

Power consumption:

24-port card

3.3V @ 0.5A
5V @ 1A

Telephone compatibility

12-port module

Voltage, Ring to Tip: 36 Vdc (typical)

T yp e : Vertical Communications digital telephone

Wave Server Hardware Reference Guide

3.3V @ 0.5A
5V @ 0.5A

Technical specifications 8-5

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Chapter 8: 12-Port Digital Station Module and 24-Port Digital Station Card (for Edge 100/Comdial Phones)

Telephony port specifications

Port connector type: RJ-21X Amphenol-type connector
Cable type: Category 3 or Category 5 (recommended)
Maximum cable run: 1000 ft (304 m)

RJ-21X port specifications for 24-Port Digi tal Station Card

Port connect or type: RJ-21X Port numbers: Corresponding pin pairs:
Digital station de signations: Port 1

Port 2
Port 3
Port 4
Port 5
Port 6
Port 7
Port 8
Port 9
Port 10
Port 11
Port 12
Port 13
Port 14
Port 15
Port 16
Port 17
Port 18
Port 19
Port 20
Port 21
Port 22
Port 23
Port 24

Pin 1 - Ring 1
Pin 2 - Ring 2
Pin 3 - Ring 3
Pin 4 - Ring 4
Pin 5 - Ring 5
Pin 6 - Ring 6
Pin 7 - Ring 7
Pin 8 - Ring 8
Pin 9 - Ring 9
Pin 10 - Ring 10
Pin 11 - Ring 11
Pin 12 - Ring 12
Pin 13 - Ring 13
Pin 14 - Ring 14
Pin 15 - Ring 15
Pin 16 - Ring 16
Pin 17 - Ring 17
Pin 18 - Ring 18
Pin 19 - Ring 19
Pin 20 - Ring 20
Pin 21 - Ring 21
Pin 22 - Ring 22
Pin 23 - Ring 23
Pin 24 - Ring 24
Pin 25 - Ground

Pin 26 - Tip 1
Pin 27 - Tip 2
Pin 28 - Tip 3
Pin 29 - Tip 4
Pin 30 - Tip 5
Pin 31 - Tip 6
Pin 32 - Tip 7
Pin 33 - Tip 8
Pin 34 - Tip 9
Pin 35 - Tip 10
Pin 36 - Tip 11
Pin 37 - Tip 12
Pin 38 - Tip 13
Pin 39 - Tip 14
Pin 40 - Tip 15
Pin 41 - Tip 16
Pin 42 - Tip 17
Pin 43 - Tip 18
Pin 44 - Tip 19
Pin 45 - Tip 20
Pin 46 - Tip 21
Pin 47 - Tip 22
Pin 48 - Tip 23
Pin 49 - Tip 24
Pin 50 - Ground

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Cable connections 8-6

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Chapter 8: 12-Port Digital Station Module and 24-Port Digital Station Card (for Edge 100/Comdial Phones)

RJ-21X port specifications for 12-Port Digital Station Module

Port connector type:
RJ-21X

Digital station d e signations Port 1

Cable connections

One RJ-21X cable plugs into the RJ-21X connector located on the digital st ation card or d igital
station module.

Warning: To reduce the risk of fire, use minimum 26 AWG line cords that have been

evaluated as Communication Circuit Accessories, UL 1863, for all telephone connections.

Port numbers: Corresponding pin pairs:

Port 2
Port 3
Port 4
Port 5
Port 6
Port 7
Port 8
Port 9
Port 10
Port 11
Port 12
Port 13 - Port 24

Pin 1 - Ring 1
Pin 2 - Ring 2
Pin 3 - Ring 3
Pin 4 - Ring 4
Pin 5 - Ring 5
Pin 6 - Ring 6
Pin 7 - Ring 7
Pin 8 - Ring 8
Pin 9 - Ring 9
Pin 10 - Ring 10
Pin 11 - Ring 11
Pin 12 - Ring 12
Not Used

Pin 25 - Ground

Pin 26 - Tip 1
Pin 27 - Tip 2
Pin 28 - Tip 3
Pin 29 - Tip 4
Pin 30 - Tip 5
Pin 31 - Tip 6
Pin 32 - Tip 7
Pin 33 - Tip 8
Pin 34 - Tip 9
Pin 35 - Tip 10
Pin 36 - Tip 11
Pin 37 - Tip 12
Not Used

Pin 50 - Ground

Wave Server Hardware Reference Guide

Chapter 9

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24-Port Analog Station Card (Wave IP 2500 only)

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

This chapter describes the 24-Port Analog Station Card.

For the Wave IP 500 Server only:

• 24-Port Analog Station Card (VW-24AS-C)

Wave Server Hardware Reference Guide

Functional description 9-2

Insertion lever

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Chapter 9: 24-Port Analog Station Card (Wave IP 2500 only)

Functional description

The 24-Port Analog Station Card provides telephony connectivity for up to 24 stations,
including telephones, fax machines, and modems.

Up to two 24-Port Analog Station Cards can be installed in each Wave Server base chassis.
Including the analog station ports on the ISC1, the Wave system can provide service to a
maximum of 68 analog stations (telephony devices).

Note: On the Wave IP 25 00, you can use Expansion Unit s (EXUs) to support additional analog

trunks and/or stations. See Chapter 5 for more information.

Physical description

The 24-Port Analog Station Card consists of a printed circuit board and a metal faceplate
mounted to the front of the board, as shown in Figure 9-1. The insertion lever on the faceplate
facilitates the insertion and removal of the card. Each analog station card occupies a single
chassis slot.

The analog station card is powered through its connection to the backplane. The RJ-21X port
on the front of the card connects to a standard RJ-21X cable that terminates to a punchdown
block.

Warning: When the system power is on, h igh voltages may be present on the analog station

card and may be present on the RJ-21X connector.

Figure 9-1 Analog station card

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Ports 9-3

RJ-21X connector

Status LED s

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Chapter 9: 24-Port Analog Station Card (Wave IP 2500 only)

Ports

Analog telephone ports on the analog station card provide dial tone and telephone service for
up to 24 analog telephony devices, including telephones, fax machines, and modems.

Indicators

The analog station card contains two status indicators (a green LED and a red LE D), as shown
in Figure 9-2.

Figure 9-2 Analog station card indicators and RJ-21X connector

The indicator on the top is a green L ED. The indi cato r o n the bo ttom is a r ed LE D. The analog
station card is operational when the green LED lights steadily after the system has fully
initialized.

For more information, refer to “Status indicators” on page E-7 .

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Technical specifications 9-4

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Chapter 9: 24-Port Analog Station Card (Wave IP 2500 only)

Technical specifications

General specifications

Emissions: FCC Part 15 Class A (EMI)
Electrical safety and protection: FCC Part 68

UL 60950-1

Compatibility with industry and
protocol standards:

REN drive (phone port): 3.0B RENs

Physical specifications

Dimensions: 16.2 x 10.9 x 0.8 in

Weight: 1 lb (0.454 kg)

Electrical specifications

Power consumption: 1.2 A @ 5 Vdc (maximum)

On-hook voltage (Ring to Tip): -50 Vdc (typical)
Ring: 55 VACrms, 1.3 Crest factor (typical)

Telephone compatibility

Type: Any FCC Par t 68-compliant analo g telephone (DTMF

EIA/TIA-464B

(41.0972 x 27.686 x 1.905 cm)

3.5 A @ 12 Vdc (maximum)

only)

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Chapter 9: 24-Port Analog Station Card (Wave IP 2500 only)

Telephony port specifications

Port connector type: RJ-21X Amphenol-type connector
Cable type: Category 3 or Category 5 (recommended)
Maximum cable run: 3280 ft (1000 m)

RJ-21X port specifications

Port connect or type: RJ-21X Port numbers: Corresponding pin pairs:
Analog station designations: Port 1

Port 2
Port 3
Port 4
Port 5
Port 6
Port 7
Port 8
Port 9
Port 10
Port 11
Port 12
Port 13
Port 14
Port 15
Port 16
Port 17
Port 18
Port 19
Port 20
Port 21
Port 22
Port 23
Port 24

Pin 1 - Ring 1
Pin 2 - Ring 2
Pin 3 - Ring 3
Pin 4 - Ring 4
Pin 5 - Ring 5
Pin 6 - Ring 6
Pin 7 - Ring 7
Pin 8 - Ring 8
Pin 9 - Ring 9
Pin 10 - Ring 10
Pin 11 - Ring 11
Pin 12 - Ring 12
Pin 13 - Ring 13
Pin 14 - Ring 14
Pin 15 - Ring 15
Pin 16 - Ring 16
Pin 17 - Ring 17
Pin 18 - Ring 18
Pin 19 - Ring 19
Pin 20 - Ring 20
Pin 21 - Ring 21
Pin 22 - Ring 22
Pin 23 - Ring 23
Pin 24 - Ring 24
Pin 25 - Ground

Pin 26 - Tip 1
Pin 27 - Tip 2
Pin 28 - Tip 3
Pin 29 - Tip 4
Pin 30 - Tip 5
Pin 31 - Tip 6
Pin 32 - Tip 7
Pin 33 - Tip 8
Pin 34 - Tip 9
Pin 35 - Tip 10
Pin 36 - Tip 11
Pin 37 - Tip 12
Pin 38 - Tip 13
Pin 39 - Tip 14
Pin 40 - Tip 15
Pin 41 - Tip 16
Pin 42 - Tip 17
Pin 43 - Tip 18
Pin 44 - Tip 19
Pin 45 - Tip 20
Pin 46 - Tip 21
Pin 47 - Tip 22
Pin 48 - Tip 23
Pin 49 - Tip 24
Pin 50 - Ground

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Chapter 9: 24-Port Analog Station Card (Wave IP 2500 only)

Cable connections

One RJ-21X cable plugs into the RJ-21X connector located on the analog station card.

Warning: To reduce the risk of fire, use minimum 26 AWG line cords that have been

evaluated as Communication Circuit Accessories, UL 1863, for all telephone connections.

Wave Server Hardware Reference Guide

Chapter 10

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Vertical Application Module (Wave IP 2500 only)

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

Cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

Removing and installing a VAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4

This chapter describes the Vertical Application Module (VAM) supported on the Wave IP 2500
Server.

Important: The VAM su pported on the Wave IP 500 Server is built into the ISC2 and is very

different than the VAM described in this chapter. For more information on the Wave IP 500
version, see “Vertical Applications Module (VAM)” on page 18-9.

Wave Server Hardware Reference Guide

Functional description 10-2

VAM

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Chapter 10: Vertical Application Module (Wave IP 2500 only)

Functional description

The VAM runs the Integrated Services Manager (ISM1) and the majori ty of Wave applications,
such as Call Center , Voicemail, IVR, Fax Manager, Call Recording, and other high- level Wave
functions.

Note: The Wave IP2500 now ships with the VW-VAM830. The major physical difference

between the new model and the previous version (VW-VAM05) is that the heat sink now
contains a cooling fan which connects to the ISC1 via a separate connector.

Physical description

The VAM is a single-board computer in an ETX form factor and contains an Intel Core 2 Duo
with 2Ghz per processor and 2GB of RAM on board

The VAM installs as a mezzanine-style daughter board to the ISC1. The ISC1 also supports the
VAM peripherals such as the RTC Battery, Hard Disk Drives, USB, and Ethernet.

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Chapter 10: Vertical Application Module (Wave IP 2500 only)

Ports

The only external port is the USB connector on the faceplate. There are serial communication
and VGA ports internally for engineering use only. All other interfaces (PCI, Ethernet, IDE) are
integrated with the ISC1.

Relative to the VAM, the 2 USB ports on the ISC1 perform different functions:

USB1 (top port) is wired to the Wave Server’s embedded processor and will never be

•
accessed or used by anyone other than Vertical's engineering staff. Do not connect any
devices to USB1.

USB2 (bottom port) is the only port a service technician will need to use. See “Cable

•
connections” on page 10-3.

The VAM05 also has two SATA drive connectors.

Indicators

The right-most System S tatus LED on the ISC1 (LED4), w hen blinking green, indicates that the
VAM is operational. See “Boot Complete” on page E-7.

Cable connections

The USB2 port on the ISC1 is the only external port connection for the VAM. The USB2 port
can be used in the following ways:

• To connect an external USB drive for moving files on and off the system.

• T o perf orm certain Vertical-specified upgrades.

• To connect a USB-keyboard/mouse combination for diagnostic purposes if you are
directed to do so by your Vertical support representative.

• To execute a system recovery procedure should one become necessary. For more
information, see the Wave ISM System Recovery Guide.

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Removing and installing a VAM 10-4

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Chapter 10: Vertical Application Module (Wave IP 2500 only)

Removing and installing a VAM

Warning: Always use an anti-static grounding strap when removing or installing a VAM.

To remove the VAM:

1. Turn off the system.

2. Remove the ISC1 from the Wave IP 2500 Server by loosening the screws on each side of
the front of the card.

3. VAM05 only: Disconnect the two SATA cables from the VAM05 and disconnect the Fan
Power connector from the ISC1.

4. Remove the four screws securing the VAM to the ISC1.

5. Carefully remove the VAM from the ISC1 connectors and place it on an antistatic mat.

To install a VAM:

1. Place the ISC1 on a firm surface.

2. Orient the VAM over the mating connectors on the ISC1 so that the connectors are
aligned. Note that the VAM will only fit one way.

3. Carefully push the VAM onto the ISC1 connectors. Check the fit from both si des to make
sure the connectors are completely seated.

4. Secure the VAM to th e ISC1 with four screws.

5. Check the connectors again from both sides to guarantee that the connectors are fully
seated.

6. VAM 05 only: Connect the two SATA cables to the VAM05. Note that the top HDD
connects to the connector closest to the front of the ISC1. Connect the CPU fan to the
FAN PWR connector on the ISC1.

7. Install the ISC1 in the Wave IP 2500 Server chassis.

8. Turn on the system.

Wave Server Hardware Reference Guide

Chapter 11

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Module Conversion Kit (Wave IP 2500 only)

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

This chapter describes Module Conversion Kit supported on the Wave IP 2500 Server.

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Functional description 11-2

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Chapter 11: Module Conversion Kit (Wave IP 2500 only)

Functional description

The IP 2500 Module Conversion Kit (VW-IP2500-CONV) is a mechanical assembly which,
when attached to a module, allows it to be plugged into a universal card slot.

Physical description

The IP 2500 Module Conversion Kit is a sheetmetal assembly which fastens to a module.

Assembly

1. Remove the L-bracket that joins the faceplate to the circuit board of the module to be
installed. This bracket is located next to the red and green status LEDs and is held on with
two screws - one to the faceplate and o ne to the circuit board. Save these screws. They are
different so remember which one attaches through the faceplate and which one attaches
through the circuit board.

2. Loosen but do not remove the four screws on the bottom of the metal adapter plate that
holds the metal keeper strip to the adapter plate.

3. Remove the two screws on the metal adapter plate from the L-shaped tab that will hold
the module in place. These screws are provided as replacements for the two screws
removed earlier from the L-bracket in case they are needed.

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Chapter 11: Module Conversion Kit (Wave IP 2500 only)

4. Slide the module in between the metal adapter plate and the metal keeper strip. The
faceplate of the module will line up with the faceplate of the adapter plate.

5. Using the two screws removed earlier, attach the module to the L-shaped tab on the
adapter plate.

6. With the edge of the module resting against the edge of the ad apter p late, tighten the four
keep screws.

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Chapter 12

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Integrated Services Card 1 (Wave IP 2500 only)

CHAPTER CONTENTS

Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2

Expansion slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-8

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-8

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-9

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13

Cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-14

This chapter describes the Wave Integrated Services Card 1 (ISC1) that is supported on the
Wave IP 2500 Server.

Important: On the Wave IP 500 Server, the Wave Integrated Services Card 2 (ISC2) is used

instead. See Chapter 18, “Integrated Services Card 2 (ISC2),” for more information.

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Chapter 12: Integrated Services Card 1 (Wave IP 2500 only)

Functional description

The Wave ISC1 is based on a patented communications switch engine and provides multiple
functions and interfaces for data and telephony features.

ISC1 features include interoffice networking , remote access, Internet access, an d analog station
and trunk interfaces.

The ISC1 provides electrical connection through the Wave Server backplane to the other option
cards and modules.

Physical description

The ISC1 consists of a printed circuit board, a metal board stiffener, and a metal faceplate
mounted to the front of the board. The insertion lever on the left of the faceplate facilitates the
insertion and removal of the card.

The LEDs located at the right-hand side of the faceplate indicate the operational status of the
ISC1. The LEDs located on each RJ-45 port indicate link status and data activity for the port.
Refer to “Status indicators” on page E-8 for information about status LEDs.

Only one ISC1 is allowed in a Wave system. Additional capacity and features are provided by
other cards and modules.

The ISC1 provides the following features, as shown in Figure 12-1:

• 4 analog station ports (accessed through the RJ-21X connector)

• 4 analog trunk ports (loop start only, accessed through the RJ-21X connector)

• 2 Ethernet switched 10/100Base-T ports

• 1 input audio port and 1 output audio port

• 1 Digital Signal Processor (DSP) (not visible on faceplate) - up to 3 additional with an
MRM

• 1 Shutdown button

•1 Reset button

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Physical description 12-3

Shutdown

Reset

RJ-21X connector (J1)

Status LEDs

2 USB

ENET1

ENET2

Audio

Pre-charge
(reserved for future use)

button

button

(recessed)

in/out

System

Status LED s

Port

Port

Ports

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Chapter 12: Integrated Services Car d 1 (Wave IP 2500 only)

• 1 Fault Monitor Module (not visible on faceplate)

• 1 56 KB general use modem, shared with the fault monitor (not visible on faceplate)

• Power failure transfer capability (not visible on faceplate)

Available ports

Figure 12-1 Integrated Services Card 1

Network and telephone functionality is enabled through multiple interfaces on the ISC1. See
“Ports” on page 12-13 for details.

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Chapter 12: Integrated Services Card 1 (Wave IP 2500 only)

Digital Signal Processing

There is one general-purpose Digital Signal Processor (DSP) located on the ISC1 which is
shared between the VAM and the Fault Monitor Module.

The DSP on the ISC1 also contains resources for a V.34 modem, FAX tone detections, DTMF
tone generators, Caller ID detectors/generators, VoIP codecs, media channels and conferencing
channels.

Important: The DSP on the ISC1 contains sufficient DSP resources to support a basic PBX

with approximately 32 users, however this does not guarantee adequate DSP resources for all
32-user applications. Y our specific applications may require a Media Resource Module (MRM)
to provide additional resources. (See Chapter 7 for more about MRMs.)

You must allocate an appropriate number of resources to cover your system demand. If you
under-allocate resources, calls may be lost or not handled as expected. To determine whether
you have adequate resources on your Wave system to support your required applications, use
the Wave Resource Management Advisor, which calculates requirements for most resource
types based on your answers to a series of questions, and on the cards, modules, and Wave
licenses installed on your Wave Server. For details about how to use the Resource Manager
Advisor, see “Managing Wave system resources” in Chapter 23 in the Wave Global
Administrator Guide.

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Physical description 12-5

Shutdown button

Reset button
(recessed)

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Shutdown button

The Shutdown button is located on the right side of the ISC1, to the left of the reset button, as
shown in Figure 12-2.

The Shutdown button provides a way to perform an orderly shutdown of Microsoft Windows
Server 2003 before turning off the power supply. The Shutdown button has a red cap.

The Shutdown button needs to be pres sed down and hel d for four s econds befo re th e shutdo wn
process starts. Once the shutdown begins, the third status LED will flash alternately red and
green.

Reset button

Figure 12-2 ISC1 buttons

The Reset button provides a way to restart the entire system without turning the power supplies
off and on. It is used when the Microsoft W indows Server 2003 operating system cannot be shut
down by using the Shu tdown but ton. T he Reset butt on is recessed an d mus t be activated wi th a
pen tip or other small tool.

Caution: Always attempt to shut the system down using the Shutdown button before using the
Reset button. Using the Reset button can lead to data loss since it bypasses the orderly shutdown
of the Microsoft Windows Server 2003 operating system.

The Reset button is located on the right side of the ISC1, right of the Shutdown button.

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Fault Monitor Module

The Fault Monitor Modu le is cont ained i n the em bedded m icrocon troller subs ystem . The Fa ult
Monitor Module is designed to monitor and report on critical system events.

Alternatively, the Fault Monitor Module error-trace log can be retrieved and viewed using the
General Settings applet (Fault Monitor tab) of the Wave Global Administrator.

The Fault Monitor Module is in regular contact with the following Wave Server components:

• Microsoft Windows Server 2003 operating system

• Shutdown button

• Fans/power supply status bits

Microsoft Windows Server 2003 operating system

The FMM communicates with the operating system through a proprietary, low-level driver at
intervals of once per second. The fourth status LED blinks at a correspondin g once-per -s econd
rate during normal operation and the thi rd status LED flashes at a rate of once every 10 secon ds
to indicate hardware connectivity. If the operating system fails to contact the Fault Monitor
Module at the regular interval, the FMM begins to restart the operating system after about 4
minutes. The watchdog timer waits for 15 minutes after the initial system startup to verify that
the operating system is func tioning.

Shutdown button

The Fault Monitor Module als o monitor s the Shutd own button l ocated on th e front of th e ISC1.
If the button has been pressed, the Fault Monitor Module signals the operating system to
perform a shutdown procedure. All operating system anomalies are sent as error messages to
the error-trace log by the Fault Monitor Module.

Fans/power supply status bits

The FMM checks the status of the power supply tray once per second. If there is a failure, an
error message is sent to the error-trace log and an SNMP alarm is generated.

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Additional information

For information about connecting the Fault Monitor Module to a separate phone line, refer to
the Wave Server Installation Guide.

For information about enabling the Fault Monitor Module, refer to the Wave Global
Administrator Guide. For more information about viewing the error-trace log, refer to Appendix
A, “Fault Monitor Module and Trace Log.”

Modem

The modem port on the ISC1 allows the Wave Server system to function as a communications
server, routing data using Microsoft Routing and Remote Access Service (RRAS). The Wave
Server modem serves as a system resource for dial-in and dial-out calls.

• Dial-in calls come from remote clients over a trunk line to the Wave Server chassis. The
modem is configured so that remote dial-in calls automatically connect to the Wave
system. Modem calls can come in over T1/E1, ISDN, or analog trunks. They are not
limited to the trunks on the ISC1.

• Dial-out calls are made from the Wave system over a trunk line to an Internet service
provider or to another site. The type of dial-out call made when a user requests an
Internet connection, known as dial-on-demand or demand-dial calls, can be set up
through the RRAS administrator application.

Power failover support

W ave provides failover telephone service (power failure lifeline) in the event of a power failure.

If the power fails, the analog phone connected to Station Port 1 on the ISC1 automatically
connects to the analog trunk plugged into Trunk Po rt 1, enabling that analog phone to make calls
even if the Wave Server is not functioning.

See “Connecting to trunk and station ports on the ISC1” in Chapter 4 in the Wave Server
Installation Guide. Also in the Wave Se rver Install ation Guide, see Appendix B, “Trunk and
Station Ports and Pinouts” for RJ-21X in terface port des criptions and pin out pairs fo r the ISC1.

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When using that analog phone during a power fa ilure, you do not need to d ial an outside access
digit (for example 9) to place an outside call.

Hint: When setting up your telephones, locate the analog telephone connected to Station Port

1 in a convenient area, such as the lobby or front desk, so that it is easily accessible during a
power failure.

Alarm relay

The RJ-21X port of the ISC1 includes pins that provid e the C, NC, and NO contacts of a relay,
which can be used as an alarm relay to an external device in th e event of a system issue such as
a power failure. See “RJ-21X (J1) connector specifications” on page 12-11 for details about the
specific pins used for this purpose.

Expansion slot

MRM expansion slot

Indicators

Status indicators

One MRM expansion slot accommodates an MRM. This allows a way to increase media
resources (refer to Chapter 7, “Media Resource Module,”).

The status indicators are located on the right side of the faceplate. The indicator on the right is
a green LED. The indicator on the left is a red LED. The ISC1 is operational when the green
LED lights steadily after the system has fully initialized. A blinking green LED indicates that
the Fault Monitor Module is operational. For more information, refer to “Status indicators” on
page E-7.

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Ethernet status indicators

Ethernet status indicators show data activity and link status. T wo LED indicators are integrated
into each RJ-45 connector. The link LED is yellow. The activity LED is green. Ethernet status
can be determined by the status of the LEDs, as shown in the following table:

Speed LED
(Green)

ON BLINKING Data is being received on the port from the

OFF BLINKING Data is being receiv ed on the port from the

ON ON The link is connected at a speed of 100Mbi t.
OFF ON The link is connected at a speed of 10Mbit.
OFF OFF There is no operational device connected t o the

Technical specifications

General specifications

Compatibility with industry and
protocol standards:

Emissions: FCC Part 15 Class A (EMI)

Link/Activity
LED (Yellow)

Status

attached device at 100Mbit.

attached device at 10Mbi t.

port.

EIA/TIA-464B

Electrical safety and protection: FCC Part 68

UL 60950-1

Wave Server Hardware Reference Guide

Technical specifications 12-10

Release 2.0 Service Pack 1

April 2011

Chapter 12: Integrated Services Card 1 (Wave IP 2500 only)

Physical specifications

Dimensions: 11 x 11.2 x 1.6 in

(27.9 x 28.4 x 4.1 cm)

Weight: 1 lb (0.45 kg)

Electrical specifications

Power consumption (includes ISC1
with VAM and hard drives):

On-hook voltage (Ring to Tip): -50 Vdc (typical)
Ring: 55 VACrms, 1.3 Crest factor (typical)

Telephone compatibility

Telephone: Any FCC Part 68-complia nt analog telephone (DTMF

Telephone line: Analog loop start (trunk)

Telephony port specifications

Port connector type: RJ-21X Amphenol-type connector
Cable type: Category 3 or Category 5 (recommended)
Maximum cable run: 3280 ft (1000 m)

3.8 A @ 3.3Vdc

8.3 A @ 5 Vdc

only)
REN drive (phone port) 2.0B REN

REN load (trunk port) 0.2B REN

Wave Server Hardware Reference Guide