Vertical WAVE IP 2500 Installation Manual

Release 1.0 - Build 7 10.0.20070817.0.0 (0823)

For Review Only - Draft Document 09/07/07

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Last Updated 9/07/07

Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

Vertical Communications, Inc. reserves the right to revise this publication and to make changes
in content without notice.

© 2007 by Vertical Communications, Inc. All rights reserved.

This publication contains proprietary and confidential information of Vertical C ommunications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties,
in any form, or by any means known, or not now known or conceived, without prior explicit
written permission from Vertical Communications, Inc.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY

Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be liable
for any loss of profit or any other commercial damage, including but not limited to, special,
incidental, or consequential.

TRADEMARKS

Vertical Communications and the Vertical Communications logo and combinations thereof,
DiscoveryCT, Infinite, Nomad IP, PathFinder IP, XTS IP, XTSc, Telenium IP, Triad, and
Xcelerator IP are trademarks and Artisoft, Comdial, InstantOffice, StarPlus, TeleVantage,
Vertical Networks and Vodavi are registered trademarks of Vertical Communications, Inc. All
other brand and product names that ap pear in this publication are used for identif ication only
and are the property of their respective holders.

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Getting the most out of this guide - - - - - - - - - - - - - - - - - - - - - 1-1
Using the Help system - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Conventions used in this guide - - - - - - - - - - - - - - - - - - - - - - 1-3

Special messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Terms used - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Type conventions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4

Related reading - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

Manuals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5
Quick Reference Guides - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5

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Support services - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6
Corporate Web site - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6
System security - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-6
Compliance statements - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-7

Federal Communication Commission (FCC) statement - - - - - - - - - - - - - 1-7
Underwriter’s Laboratory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9
Industry Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9

Site Preparation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1

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Safety Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3

Unpacking the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - 2-4

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About the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1

Mounting the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - 3-4

Environmental Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Required Tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2

Protective Grounding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Electrical Safety - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Proper Lifting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4

The Wave IP 2500 base unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Expansion options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3

Rack mounting the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
Wall mounting the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Table mounting the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8

Grounding the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - 3-8
Connecting the Wave IP 2500 to your LAN - - - - - - - - - - - - - - 3-9

Connecting the Wave IP 2500 to power and powering on - - - - 3-10
Connecting to trunk and station ports on the ISC1 - - - - - - - - - 3-11

Installing expansion components - - - - - - - - - - - - - - - - - - - - - 3-12

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About the Ethernet ports on the Wave IP 2500 - - - - - - - - - - - - - - - - - - - 3-9

Power failover support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12

Installing EXUs on a Wave IP 2500 - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
Installing a Media Resource Module - - - - - - - - - - - - - - - - - - - - - - - - - 3-14

Installing expansion modules and cards - - - - - - - - - - - - - - - - - - - - - - - 3-15

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Connecting modules and cards - - - - - - - - - - - - - - - - - - - - - - 3-16

Connecting the analog trunk module - - - - - - - - - - - - - - - - - - - - - - - - - 3-17
Connecting the analog universal module - - - - - - - - - - - - - - - - - - - - - - 3-18
Connecting the digital station module - - - - - - - - - - - - - - - - - - - - - - - - 3-18
Connecting the T1 module with drop-and-insert V.35 serial interface - - 3-19
Connecting the analog station card - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19
Connecting the digital station card - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20

Connecting a music-on-hold (MOH) system - - - - - - - - - - - - 3-20
Connecting a paging system - - - - - - - - - - - - - - - - - - - - - - - 3-21

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Obtaining all required HotFixes - - - - - - - - - - - - - - - - - - - - - - 4-2

Wave IP 2500 Installation Guide

Configuring the administrator PC - - - - - - - - - - - - - - - - - - - - - 4-2

Administrator PC requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Configuring TCP/IP on the administrator PC - - - - - - - - - - - - - - - - - - - - 4-2

Connecting to the Vertical Wave IP 2500 - - - - - - - - - - - - - - - 4-4

Connecting to the Wave IP 2500 via your network - - - - - - - - - - - - - - - - 4-4
Connecting to the Wave IP 2500 via a modem - - - - - - - - - - - - - - - - - - - 4-7

Applying all required HotFixes - - - - - - - - - - - - - - - - - - - - - - 4-9

Issues that can prevent or affect an upgrade - - - - - - - - - - - - - - - - - - - - 4-10

Adding the Wave IP 2500 to your LAN - - - - - - - - - - - - - - - 4-11

Adding and configuring the Wave IP 2500 on your LAN - - - - - - - - - - - 4-12

Power-cycling the Wave IP 2500 - - - - - - - - - - - - - - - - - - - - 4-15
Resetting the Wave IP 2500 IP addresses to the factory defaults 4-16

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Using the Service Account Utility - - - - - - - - - - - - - - - - - - - - 4-17

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About Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2

Entering Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4

Activating Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-6

Full vs. trial licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Obtaining Wave licenses - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Wave license requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3

Entering Wave licenses by importing a license file - - - - - - - - - - - - - - - - 5-4
Entering Wave licenses by entering license keys manually - - - - - - - - - - - 5-5

Before your licenses are activated - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-6
The activation process - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
Activating your Wave licenses using one-click activation - - - - - - - - - - - 5-8

Viewing the status of licenses on your system - - - - - - - - - - - - 5-10

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Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1

Installing the Wave workstation applications - - - - - - - - - - - - - - 6-4
Using the Wave Workstation Setup - - - - - - - - - - - - - - - - - - - - 6-5
Configuring the Wave workstation applications - - - - - - - - - - - - 6-7

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ViewPoint PC requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
TAPI SP and Contact Manager Assistant PC requirements - - - - - - - - - - - 6-3
Terminal server support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-4

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Configuring ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-7
Configuring the TAPI Service Provider - - - - - - - - - - - - - - - - - - - - - - - - 6-8
Configuring the Wave Contact Manager Assistant - - - - - - - - - - - - - - - - 6-9

Synchronizing system clocks - - - - - - - - - - - - - - - - - - - - - - - - 6-9

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Installing Wave workstation applications on an application server - -
C-1

Installing workstation applications on a Windows 2003 server - - - - - - - C-2

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Integrated Services Card (ISC1) - - - - - - - - - - - - - - - - - - - - - - A-1

RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - A-1

Analog Universal Module port descriptions and pinouts - - - - - A-2

RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - A-2

Analog Trunk Module port descriptions and pinouts - - - - - - - - A-3

RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - A-3

Analog Station Card port descriptions and pinouts - - - - - - - - - A-3

RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - A-3

Digital Station Card port descriptions and pinouts - - - - - - - - - - A-5

RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - A-5

Digital Station Module port descriptions and pinouts - - - - - - - A-6

RJ-21X interface port descriptions and pinouts - - - - - - - - - - - - - - - - - - A-6

XKK

Wave IP 2500 Installation Guide

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Normal firmware boot sequence - - - - - - - - - - - - - - - - - - - - - B-1
Boot failure indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2
Shutdown sequence - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-3
VAM module detection indicators - - - - - - - - - - - - - - - - - - - - B-4
Resetting factory default IP address indicators - - - - - - - - - - - - B-4

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Performing a typical unattended installation - - - - - - - - - - - - - D-1
Performing a custom unattended installation - - - - - - - - - - - - - D-2

Custom unattended installation examples - - - - - - - - - - - - - - - - - - - - - D-2

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Workstation Setup command parameters - - - - - - - - - - - - - - - D-3
Verifying that an unattended installation was successful - - - - - D-6

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Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-1
Adjusting Windows Firewall exceptions - - - - - - - - - - - - - - - - - E-2

When updated Windows Firewall exceptions are applied - - - - - - - - - - - E-3

Windows Firewall exceptions added for Wave - - - - - - - - - - - - E-3

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Before you begin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-1

Upgrading Redboot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - F-2

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PuTTY Executables & Source Code - - - - - - - - - - - - - - - - - - - G-7
WinSCP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - G-7

+PFGZ

Wave IP 2500 Installation Guide

KZ

Wave IP 2500 Installation Guide

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Z

Chapter 1

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Welcome to the W ave IP 2500 Installation Guide. This guide provides detailed instructions for
physically installing a Vertical Wave system and performing initial system configuration.

The Vertical Wave system delivers comprehensive communication support—PBX voice
capability, multiprotocol router capabilities, full LAN/WAN connectivity, and a suite of
communication applications—in a unified platform designed for scalability, reliability, and ease
of use. Review the following sections for general information pertaining to this guide:

• Getting the most out of this guide

• Using the Help system

• Conventions used in this guide

• Related reading

• Support services

• Corporate Web site

• System security

• Compliance statements

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This installation guide is intended for technicians responsible for installing the V ertical W ave IP
2500 chassis. It contains the following information:

• Chapter 2, Before You Begin, contains guidelines for setting up the installation si te
before installing the system, including information about site p repar ation, safety
requirements, and identifying the Wave IP 2500 components.

• Chapter 3, Setting Up the Vertical Wave IP 2500, describes the physical installation
procedures for the Wave IP 2500, including mounting and grounding the chassis,
connecting the Wave IP 2500 to your service provider’s voice or data trunks, and
connecting digital and analog phones.

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• Chapter 4, Initial Configuration, explains the tasks required to set up the Vertical Wave IP
2500 system for initial configuration, including information about Ethernet port, modem,
and serial port connections.

• Chapter 5, Entering and Activating Wave Licenses explains how to enter and activate
your Wave licenses to enable full system func tionality.

• Chapter 6, Installing Wave Workstation Applications explains how to install the Wave
workstation applications: ViewPoint, the TAPI Service Provider, the Contact Manager
Assistant, and the Wave Archived Recording Browser.

• Appendix A, Trunk and Station Ports and P inouts, li sts the por t numbers, des cription, and
pinout pairs for RJ-21X interfaces on the ISC1, cards, and modules that provide trunk and
station resources on the Wave IP 2500.

• Appendix B, Wave IP 2500 Status LEDs, presents the potential settings of the System
Status LEDs located on the front of the ISC1.

• Appendix C, Using Wave Workstation Appl icat ions w ith Micros oft Terminal Ser vices or
Citrix MetaFrame, explains how to use Microsoft Terminal Services or Citrix®
MetaFrame with Wave.

• Appendix D, Performing Unattended Workstation Installations, explains how to install
the Wave workstation applications unattended (silently), so that you r organization can
perform automatic software updates or use a network maintenance system that performs
remote installations.

• Appendix E, Configuring Wave for the Windows Firewall, contains important
information about Windows firewall exceptions and Wave.

• Appendix F, Upgrading Redboot, explains how to upgrade the Redboot boot loader for
the Integrated Services Card (ISC1).

• Appendix G, Troubleshooting, contains information that may be helpful when you are
troubleshooting problems that occur during installation or initial configuration of your
Wave system.

• Appendi x G contains a copy of th e Vertical End User Software License Agreement.



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The V ertical W ave Help system provides both online and context-sensitive Help. T o access each
type of Help, use the following methods:

• Online Help—From the Wave Global Administrator Management Console, press F1 or
the Help icon located in the top right corner of the screen, then select a topic from either
the Contents tab or the Index tab.

• Context-sensitive Help—From each Global Administrator Management Console applet
or dialog box, click the Help button to directly access the relevant Help topic.

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In the course of describing product features and functions, this guide uses the conventions
described in this section.

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Note: A note expands on information in the text.

Wave IP 2500 Installation Guide

Hint: A hint suggests a way to work smarter or helps you perform a task.

Important: An Important note relays information that is of special interest.

Caution: A caution highlights in for mat ion that helps you pr event damag e to the equi pmen t

or to data, and tells you how to avoid the problem.

Warning: A warning alerts you to a situation that could cause you physical harm.

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Click Click the left mouse button.
Right-click Click the right mouse button.

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6GTO *QYVQ+PVGTCEV

Shift-click Hold down the Shift key, and simultaneously click the left mouse

Ctrl-click Hold down the Ctrl key, and simultaneously click the left mouse

button.

button.

Ctrl+another key Hold down the Ctrl key, and simultaneously

Enter Press the Enter key, or click OK.
Type Type the indicated text, but do not press the Enter key or cli ck OK

Press Press the indicated key or keys.
Check Place a check mark in the check box.
Select Choose an option from a menu, drop-down list, or list of radio

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italics Book titles, variables, and word emphasis

courier font

Initial Caps Menu titles, window names, button names, file names, and

press one or more

additional keys, for example Ctrl+Q

.

until you are diected to do so.

buttons.

Screen text and user-typed command line entries

directories



4GNCVGFTGCFKPI

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For information about t his version of Ve rtical Wave, including new features, k nown issues , and
other late-breaking information, see the Release Notes included on the Documentation CD.

The following documents are included with the Wave IP 2500 in Acrobat format, and can be
found on the Vertical Wave Documentation CD.

/CPWCNU

Wave IP 2500 Installation Guide (this manual). Pro vides detailed instructions for physically
installing a Vertical Wave system and performing ini tial system configuration.

Wave IP 2500 System Recovery Guide. Describes how to use the Vertical Wave System
Recovery Disk or System Recovery USB Thumbdrive to restore your Wave IP 2500 to its
original factory settings for emergency recovery.

Wave Global Administrator Guide. Provides task-based instructi ons on how t o use all aspects
of the Wave Global Administrator Management Co nsole.

Wave ViewPoint User Guide. Provides task-based instructions on how to use Vertical Wave,
including working from remote locations, participating in a contact center, and so forth.

Wave IP 2500 Installation Guide

Wave Phone User Guide. Describes how to use Vertical Wave SIP phones, digital phones,
analog phones, and SIP softphones with Wave.

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W ave Analog Phone Quick Reference Guide. Provides instructions for using analog telephones
with Vertical Wave.

Edge Digital Phone Quick Reference Guide. Provides instructions for using Vertical Edge
digital telephones.

Wave SIP Phone Quick Reference Guide. Provides instructions for using Vertical Wave SIP
telephones.

W ave Voice Mail Quick Reference Guide. Provides instructions for using Vertical Wav e Voice
Mail features.

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5WRRQTVUGTXKEGU

Vert ical Communications, Inc. has worked diligently to produce the highest quality
communications system possible. In the course of ins talling or customizing a system, however,
customers may require personal attention.

For technical support, contact your reseller. For more information about Vertical
Communications, Inc. and its products, contact your Vertical Wave provider.

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The Vertical Communications, Inc. Web site provides information about Vertical
Communications, Inc. and the Vertical Wave product line.

http://www.vertical.com

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You are responsible for the security of your Vertical Wave system. Unauthorized use of the
Vertical Wave system could result in toll fraud. You must read all system administration
documentation to understand which configuration options can introdu ce the risk of toll fraud,
and which configuration options can be activated or deactivated to prevent fraud.

For more information, see Appendix A, “Protecting your Phone Syst em Agai nst Toll Fraud” in
the Wave Global Administrator Guide.

Note: Vertical Communications, Inc. does not warrant that the configuration software is

immune from or will prevent unauthorized use of common-carrier telecommunications facilities
and services accessed through or connected to the Vertical Wave chassis. Vertical
Communications, Inc. is not responsible for any charges that could result from unauthorized
use.



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The following statements are provided in accordance with the Federal Communications
Commission (FCC) regulations. Please read these statements carefully before installing your
system.

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This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

Changes or modifica tions not expressly ap proved by Vertical Communications, Inc. could void
your authority to operate the equipment.

Note: This equipment has been test ed and found to co mply with the limits for a Class A digital

device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful inter ference to
radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the inter ference at his own
expense.

Wave IP 2500 Installation Guide

(%%2CTV

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that
contains, among other information, the FCC registration number and Ringer Equivalence
Number (REN). If requested, this information must be provided to the telephone company.

The REN is used to det ermine the quan tity of devices which may be connected to the telephon e
line. Excessive RENs on the telephone line may result in the devices not ringing in response to
an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5.0).
To be certain of the number of devices that may be connected to the line, as determined by the
total RENs, contact the telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the te lephone company-provided coin service. Connection to
Party Line Service is subject to State tariffs.



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. If advance notice isn’t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make cha nges in its facilities, equ ipment, operations or proced ures
that could affect the operation of the equipment. If this happens, the telephone company will
provide advance notice in order for you to make the necessary modifications in order to
maintain uninterrupted service.

If problems are experienced with this equipment, please contact your reseller.
If the problem is causing harm to the telephone network, the telephone company may require

you to remove the equipment from the network until the problem is reso lved.
It is recommended that the customer in stall an AC surg e arrester in the AC outlet to which this

device is connected. This is to avoid damaging the equipment caused by local lightening strikes
and other electrical surges.

This equipment is Hearing-Aid Compatible (HAC).
This equipment uses the following Uniform Service Order Code (USOC) jacks and codes:



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%QFG

VW-8AT-M 02LS2 0.2B RJ-21X
VW-8AT-M 02GS2 0.2B RJ-21X
VW-IS1-C 02LS2 0.2B RJ-21X
VW-1T1S-M 04DU9-BN 6.0Y RJ-48C
VW-1T1S-M 04DU9-DN 6.0Y RJ-48C
VW-1T1S-M 04DU9-1KN 6.0Y RJ-48C
VW-1T1S-M 04DU9-1SN 6.0Y RJ-48C
VW-1T1S-M 04DU9-1SN (PRI) 6.0Y RJ-48C
VW-8x8AU-M 02LS2 0.2B RJ-21X
VW-8x8AU-M 02GS2 0.2B RJ-21X
VW-8x8AU-M 02RV2-T AS.2 RJ-21X

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5GTXKEG1TFGT%QFG

,CEM6[RG

Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

&KTGEV+PYCTF&KCNKPI&+&KPVGTHCEGU

Allowing this equipment to be operated in such a manner as to not provide for proper answer
supervision is a violation of Part 68 of the FCC rules.

Proper answer supervision is when:

• The equipment returns answer supervision to the Public Switched Telephone Network
(PSTN) when Direct Inward Dialing (DID) calls are:

• Answered by the called station

• Answered by the attendant

• Routed to a recorded announcement that can be administered by the Customer

Premise Equipment (CPE) user

• The equipment returns answer supervision on all DID calls forwarded to the PSTN.
Permissible exceptions are:

• A call is unanswered

• A busy tone is received

• A reorder tone is received

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7PFGTYTKVGT U.CDQTCVQT[7.%CPCFKCP7PFGTYTKVGT U.CDQTCVQT[%7.

This equipment complies with the UL 60950-1 and CSA C22.2 No. 60950-1 standards.
To reduce the risk of fire: use 26 AWG line cords that have been evaluated as Communication

Circuit Accessories, UL 1863, for all telephone connections. Th is statement applies to all cards
and modules that connect to telephones or the Public Switched Telephone Network (PSTN).

+PFWUVT[%CPCFC

This section describes the requirements for end users in accordance with CS-03.
The Industry Canada label identifies certified equipment. This certification means that the

equipment meets certain telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements
documents. The Department does not guarantee the equipment will operate to the user’s
satisfaction.



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

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Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in certain situations

Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user disconnect
the equipment.

Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.

The Ringer Equivalence Number (REN) for each device (card or module) is listed in the
appropriate chapter.

The standard connecting arrangement (telepho ne jack type) for each card or mo dule is listed in
the appropriate chapter .



Chapter 2

For Review Only - Draft Document 09/07/07

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$GHQTG;QW$GIKP

It is important to set up your site properly before installing the Vertical Wave IP 2500. Follow
the guidelines in this chapter to ensure that all required services and tools are available. Review
the following sections before installing the Wave IP 2500:

• Site Preparation

• Safety Requirements

• Unpacking the Wave IP 2500

5KVG2TGRCTCVKQP

Before removing the Wave IP 2500 from the packing material do the following:

• Determine the Wave IP 2500 chassis location. The Wave IP 2500 requires a dust-free
location with heating, air conditioning, and ventilation. See “En vironmental
Requirements” on page 2-2.

• Install all punchdown blocks and patch panels.

• Purchase and install an EIA- or IEC-compliant, 19-inch equipment rack, if you plan to
rack mount the Wave IP 2500.

• Install TIA/EIA-568A standard cabl ing (for ex ample, Categor y 3 for vo ice, or Cat egory 5
for voice and data).

• Verify line connectivity.

Caution: An Uninterruptible Power Supply (UPS) is strongly recommended in case of a site

power failure.



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

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'PXKTQPOGPVCN4GSWKTGOGPVU

For the Wave IP 2500 to operate properly, the environmental specifications in the following
table must be met.

+VGO 8CNWG

Temperature, operating 32° to 104° F (0° to 40° C)
Temperature, storage -4° to 140° F (-20° to 60° C)
Relative humidity, operating 5-80%, non condensing
Relative humidi ty, storage Maximum 85%, non co nd e ns i n g
Operating altitude Maximum 10,000 ft (3050 m)
Clearance for servicing Minimum 24 in (61 cm) front and back
Clearance for cooling Minimum 4 in (10 cm) on all sides
AC power source 15-amp circuit required
Heat emitted Maximum 2830 BTU/hour main chassis, 1910 BTU/hour EXU

chassis
Power consumption Maximum 830W main chassis, 560W EXU chassis
Internal power supply Input voltage: 10 0-120 VAC, 50/60 Hz

4GSWKTGF6QQNU

You need the following tools to install the Wave IP 2500:

• #1 and #2 Phillips screwdriver

• Flat-head screwdriver

• Antistatic mat to protect electronic components from static electricity damage

• Antistatic wrist strap attached to a grounded, antistatic leash



Input current: maximum 9A main chassis, 6A EXU chassis

5CHGV[4GSWKTGOGPVU

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

Refer to the following cautionary pro cedures to help ensure your safet y and avoid damaging the
Wave IP 2500:

• Protective Grounding

• Electrical Safety

•Proper Lifting

2TQVGEVKXG)TQWPFKPI

Wave IP 2500 Installation Guide

Caution:

do the following.

• Ground the Wave IP 2500 chassis according to the instructions in “Grounding the Wave
IP 2500” on page 3-8.

• To prevent electrostatic discharge:

• Always work at a static-safe area that includes an anti-static mat and an antistatic

• Keep electronic components inside static-safe packaging until you are ready to use

• Unpack electronic components in a static-free area.

• Store spare parts in the original static-safe packaging or in static-safe containers.

'NGEVTKECN5CHGV[

• Power off the Wave IP 2500 and disconnect the power cable whenever you remove,
replace, or install hardware components.

• Never touch bare conductors or wires on telephony ports or other interfaces.

For your safety and t o avo id damagi ng se nsitiv e electron ic compon ents , be su re to

wrist strap that has been adhered it to a grounded surface, such as a mounting rack
or the Wave IP 2500 face plate.

them.



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

2TQRGT.KHVKPI

The Wave IP 2500 chassis weighs 26 pounds (11.8 kg) and each EXU weighs 19 pounds (8.6
kg).

Caution: Lift the Wave IP 2500 with assistance whenever possible to prevent possible injury

to yourself or damage to the system.
The following steps are guidelines for properly lifting heavy objects from the ground.

6QOQXGVJG9CXG+2

1. Position you r feet at shoulde r width.

2. Keep your back straight.

3. Bend at your hips and knees.

4. Grasp the Wave IP 2500 by opposite corners, and position your body so the weight is
centered over your feet.

5. Lift the chassis slowly with your leg muscles.

6. Avoid twisting motions.

7. Bend at your hips and knees to put the chassis down.

7PRCEMKPIVJG9CXG+2

When you receive the Wave IP 2500, locate the packing slip on the outside of the box. The
packing slip lists the various Wave IP 2500 components that you ordered.

Each Wave IP 2500 includes the following items:

• Wave IP 2500 base unit.

• Additional modules and cards that you ordered.

• Vertical Wave Documentation CD. Inclu des Vertical Wa ve manuals and Quick R eference
Guides in Acrobat format.

• Vertical Wave System Recovery Disk. Provides a backup of your Vertical Wave system
as it was shipped. You only need to use the Recovery Disk in the unlikely event of a
system failure. For more information, see the Wave IP 2500 System Recovery Guide,
included on the Wave Documentation CD.

• Power cord.



Chapter 3

For Review Only - Draft Document 09/07/07

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5GVVKPI7RVJG8GTVKECN9CXG+2

Setting up the W ave IP 2500 includes the following tasks. Each step is described in detail later
in this chapter.

• Mounting the Wave IP 2500 (see page 3-4).

• Grounding the Wave IP 2500 (see page 3-8).

• Connecting the Wave IP 2500 to your LAN (see page 3-9).

• Connecting the Wave IP 2500 to power and powering on (see page 3-10).

• Connecting to trunk and station ports on the ISC1 (see page 3-11).

• Installing expansion components, including Expansion Units (EXUs ), Media Resource
Modules (MRMs), and all other expansion cards and modules. See page 3-12.

• Connecting modules and cards (see page 3-16).

• Connecting a music-on-hold (MOH) system (see page 3-20).

• Connecting a paging system (see page 3-21).

9JGTGVQIQPGZV

After you complete the tasks described in this chapter, go to Chapter 4, “Initial Configuration.”

#DQWVVJG9CXG+2

The Wave IP 2500 consists of the following components. Each is described in the following
sections.

• Wave IP 2500 base unit.

• Expansion options, including:

• EXUs

•MRMs

• Expansion cards and modules



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

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6JG9CXG+2DCUGWPKV

The Wave IP 2500 base unit consists of the following:

• A 19-inch rack-mountable chassis that includes room for expansion.

• The W ave Integrated Services Card (ISC1), an embedded pr ocessor that provides primary
system control including voice processing and packet switching elements.

#DQWVVJG+5%



The ISC1 includes the following:

• 6 SIP Gateway ports

• 4 analog FXO trunk ports

• 4 analog FXS station ports

• 2 10/100 Mbps Ethernet ports (see “About the Ethernet ports on the Wave IP 2500” on
page 3-9 for important information about using these ports.)

• 2 partial-width slots that can accommodate 2 expansion modules

• 2 full-width universal slots that can accommodate 2 expansion cards or modules

• 1 USB device port

•1 USB host port

• RJ-21X connector (with embedded FXS and FXO ports)

• Audio port for an external music-on-hold source

• 1 port for an external paging system

• V.34 Fax modem

'ZRCPUKQPQRVKQPU

For Review Only - Draft Document 09/07/07

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The ISC1 is the minimum requirement for a Wave IP 2500 system. There are several ways to
expand the Wave IP 2500 base unit to support a w ide variety of t runk and statio n configuration s:

• Expansion cards and mo dules. The Wave IP 2500 supports two kinds of expansion

boards, cards and modules:

• Modules are partial-width boards that can be installed in module slots or universal

slots in the base unit or in Expansion Units (EXUs), described on page 3-4.

The following modules are available:

• Analog trunk module. Supports 8 analog FXO loop start or ground start

• Analog universal module. Supports 8 analog FXS station ports and 8 analog

Wave IP 2500 Installation Guide

trunk ports.

FXO loop start or ground start trunk ports.

• Cards are full-width boards that support higher port densities than modules. Cards

• Digital station module. Supports 12 digital station ports.

• T1 module with drop-and-insert (DNI) V.35 serial interface. Supports a

single T1 PRI digital trunk. It features an integrated CSU/DSU, and allows
shared data and voice services over a single T1 circuit.

can be installed in the universal slots in the base unit or in EXUs.



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

The following cards are available:

• Analog station card. Supports 24 analog FXS station ports.

• Digital station card. Supports 24 digital station ports

• Expansion Units (EXU s). An EXU provides 2 universal slots that can each support one
module or card.Up to 4 modular EXUs can be mounted on top of the Wave IP 2500 base
unit. A fully expanded system with 4 EXUs provides 8 additional universal slots.

• Media Resource Modules (MRM) . Each Wave IP 2500 is pre-configured to support a
specific number of users and concurrent voice applications. To expand the system’s core
telephony, voice processing, and VoIP capabilities, you can install one of 3 available
MRM models that provide up to 128, 256, or 384 additional voice processing channels.
Only one MRM at a time can be installed on the ISC1.

/QWPVKPIVJG9CXG+2

The W av e IP 2500 can be rack moun ted, wall mou nted, or table mounte d. See “Environmen tal
Requirements” on page 2-2 for specific requirements on how to site the Wave IP 2500.

Caution: Due to the weight of the W ave IP 2500, moun t it with assistance whenever possible.

Review “Proper Lifting” on page 2-4 before rack mounting.

Important: Note the following:

• Do not place anything on or against the chassis that prevents proper ventilation. Be sure
to allow a minimum cooling clearance of 4 inches on all sides of the Wave IP 2500.

• To prevent the fans from pulling dust into the chassis, mount the Wave IP 2500 at least 2
feet (0.5 meters) above the floor. Do not operate the Wave IP 2500 at floor level.

4CEMOQWPVKPIVJG9CXG+2

The Wave IP 2500 is shipped r eady to be rack mounted . The Wave IP 2500 requires an EIA- or
IEC-compliant, 19-inch rack for proper mounting.

6QTCEMOQWPVVJG9CXG+2

1. Insert a rack mounting screw loosely into each side of the rack.

2. Slide the Wave IP 2500 chassis into the rack and hang it onto the scr e ws using either the
keyhole or slot on each mounting bracket. (This free s you from having to hold the chassi s
in place as you continue.)



3. Tighten the screws, and then insert and tighten a second rack mounting screw in each

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

bracket. When successfully rack-mounted, the Wave IP 2500 chassis looks like this:

9CNNOQWPVKPIVJG9CXG+2

Wave IP 2500 Installation Guide

You can mount the Wave IP 2500 chassis onto a wall by first attaching a piece of prepared
plywood to studs in the wall, then attaching the chassis to the plywood.

Note: You can only wall mount the Wave IP 2500 chassis itself —wall mounting is not an

option if you are using one or more EXUs.

Caution: Note the following:

• Do not attach the chassis directly to a wall without using the plywood as a support—the
plywood must be firmly attached to wall studs in order to suppo rt the weight of the
chassis.

• Do not wall mount the chassis with the cards in a horizontal position. Only wall mount
the chassis with the cards in a vertical position, as in the picture on page 3-7.



Wave IP 2500 Installation Guide

For Review Only - Draft Document 09/07/07

COMPANY CONFIDENTIAL - DO NOT Distribute

6QYCNNOQWPVVJG9CXG+2EJCUUKU

1. Prepare a piece of plywood that meets the following minimum dimensions for proper
ventilation and service access:

Thickness—0.75 inches (2 cm)
Height—24 inches (61 cm)
Width— 34 inches (86.4 cm)

2. Draw a vertical line on the plywood 4 inches (10.2 cm) from the left edge, and a
horizontal line 3-1/4 inches (8.3 cm) from the top edge:

3 1/4"

(8.3 cm)

34 “

4”

(10.2 cm)

(6.4 cm)

Two lines

24"

(61 cm)

Plywood

3. Locate supporting studs in your wall, and firmly attach the prepared piece of plywood to
the studs using the appropriate sc rews .

4. If the mounting brack ets are cu rrently installed on the front of the Wave IP 2500, remove
them.

