Vertical Vertical Wave - - (donated by Ray from - Vertical) Vertical Wave ISM - System Recovery Guide 2.0 SP1

Wave IP 2.0 SP1

Release 2.0 Service Pack 1

April 2011

Wave ISM
System Recovery
Guide

© 2011 by Vertical Communications, Inc. All rights reserved.

Release 2.0 Service Pack 1

April 2011

Vertical Communications and the Vertical Communications logo and combinations thereof an d
W ave Global A dministrator and Wave IP 2500 are trademarks of Vertical Communications, Inc.
All other brand and product nam es ar e used for id entification only and are the property of their
respective holders.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY

Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be liable
for any loss of profit or any other commercial damage, including but not limited to, special,
incidental, or consequential.

COPYRIGHT STATEMENT
This publication contains proprietary and confidential information of Vertical Communications,

Inc. The contents of this document may not be disclosed, copied or translated by third parties,
in any form, or by any means known, or not now known or conceived, without prior explicit
written permission from Vertical Co m mun icatio ns, Inc.

Vertical Communications, Inc. reserves the right to revise this publication and to make changes
in content without notice.

Revision History

Release 2.0 Service Pack 1

April 2011

Release Date Documentation Changes Page No.

2.0 SP1 04/11 Updated version number on cover. No content changes in this version. ---

2.0 09/10 Add instructions on how to update the image on the Wave System
Recovery USB Flash Drive.

Removed Appendix A, “Sof tware License Ag reemen t”. This informatio n
is now covered in Appendix C in the Wave Administrator Guide.

1.5 SP2 04/09 No changes to manual content in this version. ---

1.5 SP1 02/09 No changes to manual content in this version. ---

1.5 01/09 The Wave IP500 is now supported. ---

11/08 Revised the display lights for installing the DVD. 2-5

1.0 SP2 1/08 No changes to manual content in this version. ---

1.0 SP1 12/07 Added Revision History table to track documentation changes. this page

1.0 10/07 Initial Release ---

2-2

---

Release 2.0 Service Pack 1

April 2011

Contents

Release 2.0 Service Pack 1

April 2011

Chapter 1 Introduction

Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
When to recover your system - - - - - - - - - - - - - - - - - - - - - - - 1-2

Ensuring that you have a system backup before recovering - - - - - - - - - - 1-2
After recovering your system - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2

Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2

System Recovery USB Flash Drive requirements - - - - - - - - - - - - - - - - - 1-2
System Recovery DVD requirements - - - - - - - - - - - - - - - - - - - - - - - - - 1-2

Chapter 2 Recovering Your System

Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1
Using the Wave System Recovery USB Flash Drive - - - - - - - - 2-1

Verifying the current vers ion on your Wave System Recovery USB F lash Drive
2-2

Updating the image on your Wave System Recovery USB Flash Drive - - 2-2
Recovering from the Wave System Recovery USB Flash Drive - - - - - - - 2-3

Using the Wave System Recovery DVD - - - - - - - - - - - - - - - - 2-4
Recovering a working Wave system - - - - - - - - - - - - - - - - - - - 2-7

Index

Release 2.0 Service Pack 1

April 2011

Chapter 1

Release 2.0 Service Pack 1

April 2011

Introduction

CHAPTER CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

When to recover your system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Ensuring that you have a system backup before recovering . . . . . . . . . . . . . . . 1-2

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Overview

This document describes how to reco ver your Wave Server (IP 500 or IP 2500) and restore it to
its original factory settings. There are two system recovery methods available—both methods
restore the same settings. The only difference between the two methods is the device connected
to the W ave Server:

• Wave System Recovery DVD

• Wave System Recovery USB Flash Drive

Caution: The Wave System Recovery DVD and USB Flash Drive are intended only for
installing a clean image of Wave on the W ave Server. Do not attempt to install them on any other
hardware, i ncluding but not limit ed to desktop computers , server systems, and laptop or
notebook computers.

This document contains references to the following Wave manuals:

• Wave Global Administrator Guide

• Wave Server Hardware Reference Guide

• Wave Server Installation Guide

Wave System Recovery Guide

When to recover your system 1-2

Release 2.0 Service Pack 1

April 2011

Chapter 1: Introduction

When to recover your system

Ensuring that you have a system backup before recovering

After recovering your system

Requirements

System Recovery USB Flash Drive requirements

Warning:

Recovering your system according to the instructions in th is guide overwrites all
existing information on you r W ave Server’ s hard drive with a clean image of W ave. Recovering
your system should only be performed for emergency recovery i n or der t o rest or e your system
to the factory default settings, for example, in the following conditions:

• To recover after a hard drive or operating system failure.

• To start from scratch with an entirely clean system.

• Following specific instructions from technical support.

The best practice is to perform complete backups of your Wave database and voice files on a
regular basis, so that in the event that you must recover your system after an emergency, you
will be able to make your system fully functional as quickly as possible. See “Backing up your
system configuration” in Chapter 15 of the Wave Global Administrator Guide for details.

Additional tasks required after system recovery are listed on page 2-7.

System Recovery DVD requirements

• The Wave System Recovery USB Flash Drive (part number VW-IP2500-USB),

separately orderable from your Vertical provider.

• The Wave System Recovery DVD, included with your Wave Server.

• A separately-purchased USB-connected DVD drive. The following DVD drives have

been certified for use with the Wave Server. Other DVD drives may also work, but only
these models have been certified so far.

- Buslink RWD5216-U2 - Kanguru U2-DVDRW-16D

- Iomega CDDVD523216EC3 - Memorex Model # MRX-525GE

Note: Using a USB hub to connect the DVD drive is not supported.

Wave System Recovery Guide

Chapter 2

Release 2.0 Service Pack 1

April 2011

Recovering Your System

CHAPTER CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Using the Wave System Recovery USB Flash Drive. . . . . . . . . . . . . . . . . . . . . 2-1

Using the Wave System Recovery DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Recovering a working Wave system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Overview

Recovering your system according to the steps in this chapter loads the installation program,
formats the W ave Server, copies files to the W ave Server, and completes the installation process.

Do one of the following to recover your system:

• Use the Wave System Recovery USB Flash Drive (preferred method). See the next
section.

• Use the Wave System Recovery DVD. See page 2-4.

Using the Wave System Recovery USB Flash Drive

Before recovering your s ystem using your Wave System Recovery USB Flash Drive, make sure
that the Flash Drive contains the Wave ISM IMG file that matches the Wave ISM version
currently installed on your Wave Server. (Your Flash Drive contains the Wave ISM IMG file
current at the time that you first obtained it. Since you may have applied Service Pack updates
and HotFixes to your W ave Server since that time, you want to recover to the currently-installed
version. If your Flash Drive is outdated, you can update the image on it as described on
page 2-2.)

Wave System Recovery Guide

Using the Wave System Recovery USB Flash Drive 2-2

Release 2.0 Service Pack 1

April 2011

Chapter 2: Recovering Your System

This section describes the following:

• Verifying the current version on your Wave System Recovery USB Flash Drive. See
page 2-2.

• Updating the image on your Wave System Recovery USB Flash Drive. See page 2-2.

• Recovering from the Wave System Recovery USB Flash Drive. See page 2-3.

Verifying the current version on your Wave System Recovery USB Flash Drive

Insert the Flash Drive into a USB port on a PC other than the Wave Server, and verify the IMG
filename using Windows Explorer. The file is located in the Image folder.

Updating the image on your Wave System Recovery USB Flash Drive

You can update your Flash Drive by downloading a newer version of Wave ISM from
VConnect.

1. On VConnect, choose

2. In the Product Resources pane, click

3. Select the USB Recovery Image entry and then click

Note: System recovery IMG files are large files and it is recomm ended yo u dow nload to

Products > Wave IP from the navigation bar.

Software Downloads.

Save.

an external drive on a PC other than the Wave Server.

4. Follow the on-screen instructions to download the file.

5. Insert the Flash Drive into a USB port on a PC other than the Wave Server, and replace
the IMG file with the one that you downloaded from VConnect.

Wave System Recovery Guide

Using the Wave System Recovery USB Flash Drive 2-3

Release 2.0 Service Pack 1

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Chapter 2: Recovering Your System

Recovering from the Wave System Recovery USB Flash Drive

1. Turn the Wave Server off. To do so, press and hold the red button on the front of the
Server.

2. When you observe the following pattern on the LEDs on the front of the Wave Server,
release the red button:

Status LED1 LED2 LED3 LED4

Shutdown butto n press detec ted. System
shutdown initiated.

Green Blinking red /

solid green

Blinking green

/ blinking red

Blinking green

System shutdown begins, and when complete, the Wave Server powers itself off.

3. Insert the System Recovery USB Flash Drive directly into USB 2 port on the front of the
Wave Server. Note the following:

• On a Wave IP 2500, the USB 2 port is the bottom USB port.

• On a Wave IP 500, the USB 2 port is the right-most USB port.

4. Restart the Wave Server. To do so, press the red button on the Wave Server faceplate.

5. After about 10 minutes, check the status LEDs on the front of the Wave Server:

• If system recovery was successful, the following alternating pattern repeats every

30 seconds:

Status LED1 LED2 LED3 LED4

Normal firmware operation. Green Blinking red /

solid green

Blinking green Blinking green

Go to the next step.

6. After about 10 minutes, check the status LEDS on the front of the ISC1:

• If system recovery was successful, the following alternating pattern repeats every

30 seconds:

System Status LEDs 1-4 Board LEDs 1-2

off

Green Green Green

off off

off off off off off

Go to the next step.

Wave System Recovery Guide

Green

Using the Wave System Recovery DVD 2-4

Release 2.0 Service Pack 1

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Chapter 2: Recovering Your System

• If system recovery was not successful, the following alternating pattern repeats
every 15 seconds:

System Status LEDs 1-4 Board LEDs 1-2

off

Red Red Red

off off off off

If system recovery was not successful, retry starting with step 1. If the problem
persists, contact your Wave Technical Support representative.

7. Remove the System Recovery USB Flash Drive.

8. Restart the system. To do so, use either the power switch at the back, or press the black
reset button.

Your Wave Server is now operational. Go to “Recovering a working Wave system” on
page 2-7.

Note: The next time your Wave Server is restarted, the system may reflash the ISC

firmware. See Appendix E of the Wave Server Hardware Reference Guide for details.

Using the Wave System Recovery DVD

To recover from the Wave System Recovery DVD

1. Connect the DVD drive directly to the bottom USB2 port on the front of the Integrated
Services Card (ISC1)—do not use the top USB1 port. (The ISC1 is located at the bottom
right on the front of the Wave Server.)

Note: Using a USB hub to connect the DVD drive is not supported.

off off

Red

off

2. Insert the System Recovery DVD in the DVD drive, then restart the Wave Server. To do
so, shut down by either using a Rem ote Deskt op ses sion, or by pressi ng the red bu tton on
the face plate. Then turn off the PS switch on the back, wait 30 seconds, and turn the PS
switch back on to restart.

3. Power off the unit by press ing the power switch on the back of the unit, wait 30 seconds,
and then press it again.

4. The System Recovery DVD ejects. This action requires that you explicitly confirm that
you want to install a new image (and overwrite all existing information) on your Wave
Server.

Wave System Recovery Guide

Using the Wave System Recovery DVD 2-5

Release 2.0 Service Pack 1

April 2011

Chapter 2: Recovering Your System

5. Close the drive tray to continue. During the preceding steps, the following light patterns
will display on the ISC1 status and card LEDs:

Current Status System Status LEDs Card LEDs

Lamp Tests (upon power up)

ISC1 boot loader
red LED lamp test
(0.5 sc)

ISC1 boot loader
green LED lamp test
(0.5)

ISC1 boot loader

Early boot initialization and Flash
verification
(15 sc)

ISC1 boot loader is waiting for PLD

Programmer on VAM to connect
(150 sc)

Linux started
(6 sc)

LED Manager started
(5 sc)

USB Flash drive progress
Partitioning hard drive

Red Red Red Red

Green Green Green Green off

Early boot

Red

Red

off off off off off

Green off off off off

Red off

Green

Green Green off off off off

Green off off off

Recovery actions

off

Red Red Red Red

Red

off

Green

USB Flash drive progress
Formatting hard drive

USB Flash drive progress
Unpacking CAB file

off Green

Red Red Red

off Green Green

Wave System Recovery Guide

Red Red

Green

Green

Using the Wave System Recovery DVD 2-6

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Chapter 2: Recovering Your System

6. After about 10 minutes, the System Recovery DVD ejects. Check the status LEDS on the
front of the ISC1:

• If system recovery was successful, the following alternating pattern repeats every

half second:

System Status LEDs Board LEDs

off
off off off off off

Green Green Green

off off

Green

Go to the next step.

• If system recovery was not successful, the following alternating pattern repeats

every quarter second:

System Status LEDs Board LEDs

off
off off off off

Red Red Red

off off

Red

off

Another sign that system recovery was not successful is if the System Recovery
DVD has not ejected after 20 minutes. If system recovery was not successful, retry
starting with step 1. If the problem persists, contact your Wave Tech Support Rep.

7. Remove the System Recovery DVD from the drive tray and close the tray.

8. Restart the Wave Server. To do so, power off th e unit by p ressing the power s witch on th e
back of the unit, wait 30 seconds, and then press it again.

Depending on the components that are installed, the Wave Server may restart one or more
times. Your Wave Server is now operational. Go to the next section.

Wave System Recovery Guide

Recovering a working Wave system 2-7

Release 2.0 Service Pack 1

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Chapter 2: Recovering Your System

Recovering a working Wave system

After successfully recovering your system, you must do the following to fully restore your
working system. The referenced manuals are available on the Documentation CD included with
your Vertical Wave system.

• Reinstall and reconfigure all Wave components that were previously present on your
system according to the instructions in the Wave Server Installation Guide.

• Reinstall previously installed applications.

• Do one of the following:

• If you have a complete backed-up copy of your Wave database and voice files,

restore it to make your system fully functional as quickly as possible. See
“Restoring your system configuration” in the Wave Global Administrator Guide.

• If you do not have a backed-up copy of your Wave system, you must manually

reconfigure all settings and recreate all phone system components. For details, see
the chapters in Part 1, “Initial Configuration and Administration” in the Wave

Global Administrator Guide

Wave System Recovery Guide

Release 2.0 Service Pack 1

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Index

Release 2.0 Service Pack 1

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O

Overview, 1-1

R

Recovering a working Wave system, 2-7
recovery conditions
recovery methods
Requirements

, 1-2

, 1-1

, 1-2

S

system backup, 1-2
System Recovery DVD

recovering
requirements

System Recovery USB Flash Drive

recovering
requirements
updating image
verifying version

, 2-4

, 1-2

, 2-1

, 1-2

, 2-2

, 2-2

V

verifying version on System Recovery USB Flash

, 2-2

Drive

U

updating image on System Recovery USB Flash

Drive

, 2-2

Wave System Recovery Guide

Release 2.0 Service Pack 1

April 2011