Vertical Vertical Wave - - (donated by Ray from - Vertical) Vertical Wave IP - Release Notes 2.5
Wave IP 2.5
Wave ISM 2.5 (7540)
October 2011
Wave IP
Release Notes
© 2011 by Vertical Communications, Inc. All rights reserved.
Vertical Communications and the Vertical Communications logo and combinations thereof an d
Applications Inside, Vertical ViewPoint, Wave Contact Center, Wave Global Administrator,
Wave IP 2500, and Wave IP 500 are trademarks and Comdial, TeleVantage, and Vo davi are
registered trademarks of Vertical Communications, Inc. All other product names are used for
identification only and are the property of their respective holders.
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Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be liable
for any loss of profit or any other commercial damage, including but not limited to, special,
incidental, or consequential.
COPYRIGHT STATEMENT
This publication contains proprietary and confidential information of Vertical Communications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties,
in any form, or by any means known, or not now known or conceived, without prior explicit
written permission from Vertical Commun icatio ns, Inc.
Vertical Communications, Inc. reserves the right to revise this publication and to make changes
in content without notice.
Revision History
Wave ISM 2.5 (7540)
October 2011
Release Date Documentation Changes Page No.
2.5 10/11 GENERAL RELEASE:
Updated build number and CAB file name throughout. --Updated “What’s new in this version” section. 14
Added section “Known issues and workarounds”. 22
Removed section “New feature reference”—information on how to
configure and use new features in Wave 2.5 has been added to the final
documentation set.
2.0 SP1 03/11 SERVICE PACK RELEASE:
Updated build number, package information and CAB file name. 1, 1
Added section “Supported upgrade paths”. 2
Updated “Supported upgrade paths” section. This section contains
critical information if you are upgrading from Wave ISM 1.5 SP3
Package 2.
Updated “Important” section. This section applies if you are upgrading
from Wave ISM 1.5 SP3 Package 2.
Updated “What’s new in this version” section. 14
Updated “Installation instructions” section. 11
2.0
10/10 PACKAGE RELEASE:
Package 1
Updated build number and package information. 1
Updated “About the Wave ISM 2.0 Package and included HotFixes”
section.
2.0 09/10 GENERAL RELEASE:
Updated complete build numbe r. 1
Updated “Important” section. 4
Updated “What’s new in this version” section. 14
Updated “Limitations in this version” section. --Updated “Installation instructions” section. 11
1.5 SP3 09/09 SERVICE PACK RELEASE:
---
2
4
1
Revision History
Release Date Documentation Changes Page No.
Updated complete build number and package label. 1
Updated list of included HotFixes. 5
Updated “What’s new in this version” section. 14
Updated installation instructions. 11
1.5 SP2 06/09 SERVICE PACK RELEASE:
Updated Importan t! sec tio n w ith in form ati on abo ut .NET 3.5 SP1 and SQL
Server Express SP3 upgrades that must be applied on the Wave Server
before upgrading to Wave ISM 1.5 SP2. Also describes the SP2 Pac kag e,
the combined CAB file that includes the base release and included
HotFixes.
Updated “What’s new in this version” section. 14
Updated “Limitations in this version” section. --Updated installation instructions. 11
Removed “Issues fixed” and “Known issues and workar ounds” sections.
This information will now be published on VConnect.
1.5 SP2 02/09 SERVICE PACK RELEASE:
These Release Notes now apply to both the Wave IP 2500 and the Wave
IP 500 Server models. Most of the information in this document applies to
all Wave Server models. When information applies to a specific Wave
Server model, the m odel is identifie d, for example “W ave IP 25 00” or “W ave
IP 500”.
Updated Important! section with upgrade instructions for this version,
including information about the SP1 Package (combined CAB file that
includes the base r elease and all HotFi xes released so far), an d an upgrade
note for sites with ITSP trunks.
Updated “What’s new in this version” section. 14
Updated “Limitations in this version” section. --Updated “Issues fixed” and “Known issues” sections. ---
---
throughout
Revision History
Wave ISM 2.5 (7540)
October 2011
Release Date Documentation Changes Page No.
1.5 11/08 GENERAL RELEASE:
Updated Important! section with upgrade instructions for this version.
Added note about new version(s ) of the Java Runtime Environment (JRE)
required by Wave.
Updated “What’s new in this version” section. 14
Updated “Limitations in this version” section. --Clarified Important Note regarding performing a composite upgrade to
install the Wave ISM base release and all HotfFixes.
Updated “Issues fixed” and “Known issues” sections. ---
1.0 SP2 03/08 SERVICE PA CK RELEASE:
Updated “What’s new in this version” section. 14
Added “Limitations in this version” section to call out features that are not
yet supported, configuration limits, and so forth.
Updated “Issues fixed” and “Known issues” sections. For “Issues
Fixed/Phones” and “Known Issues/Phones”, the items are now listed by
phone type.
1.0 SP1 12/07 SERVICE PA CK RELEASE:
Added instructions for upgrading from Release 1.0 to Service Pack 1. --Updated “Issues fixed” and “Known issues” sections. ---
1.0 10/07 GENERAL RELEASE:
Initial Release ---
3
---
---
---
Overview 1
Wave ISM 2.5 (7540)
October 2011
Contents
Overview
These Release Notes apply to Wave ISM 2.5. The complete build number for this version is:
Wave ISM 2.5.0.0 (7540)
This version consists of Wave ISM 2.5 and all available HotFixes released up to the time this
version was made available.
Important: Befor e you begin, go to V - Connect or contact your Vertical representative for
critical information and to see if any additional required HotFixes have been released
since W av e ISM 2.5 was made available.
V ertical strongly recommends that you read these Release Notes in their entirety before you start
any upgrade or Hot Fix installation.
About this version
The CAB file name of this version is:
ISM_2_5_0_0_7540_S.CAB
This version is distributed as single CAB file that includes the base release as well as all
HotFixes released up to the time this version was made available. See “All upgrade paths” on
page 2 for specifics on the order you must follow when installing the included HotFixes.
See the individual HotFix Release Notes for more information about a particular HotFix,
including installation instructions and issues fixed. After you install this version, all of the
included HotFixes will be listed individually in Software Versions in the Global Administrator
Management Console.
Contents
This document provides the following information:
• Supported upgrade paths. See page 2.
• Pre-upgrade checklist. See page 2.
• Installation instructions. See page 11.
• What’s new in this version. See page 14.
• Known issues and workarounds. See page 22.
If you have questions about this version of Wave, contact your Wave provider.
Wave IP Release Notes
Supported upgrade paths 2
All upgrade paths
Supported upgrade paths
Important: Before proceeding, verify that the Wave Server is at the required base
software level.
Before upgrading to W ave IS M 2.5, your W ave Server must be at one of the follo wing minimum
levels of software:
Wave ISM 2.0 SP1
Wave ISM 2.0
Wave ISM 1.5 SP3
If necessary, visit the Wave IP dashboard on V-Connect in the Software Download area and
download and install all necessary software to comply with these minimum requirements.
Important: If your Wave Server is running any earlier version, upgrade to one of the
minimum levels listed above before proceeding.
Pre-upgrade checklist
Important: If you are upgrading from Wave ISM 1.5 SP3, perform the steps on page3
first, then perform the steps listed below.
All upgrade paths
The following applies to all upgrade paths.
1. Install all required HotFixes:
• General HotFixes 1013 and 1021. Ap ply these HotFixes first, and separately from
the HotFixes listed in the next bullet.
Important: The upgrade to Wave ISM 2.5 will fail if these 2 HotFixes are not
applied successfully.
• General Hot Fixes 1006, 10 11, 1014, and 1018. (General Hotfixes 1006 and 1011
will already have been applied on Wave Servers running Wave ISM 2.0 SP1.)
2. If you plan to use Wave Live Image:
• Install the required Live Image HotFix.
• Obtain and activate a valid Wave Live Image license .
For more about Live Image, see page 14.
Wave IP Release Notes
Pre-upgrade checklist 3
Wave ISM 2.5 (7540)
October 2011
If you are upgrading from Wave 1.5 SP3
3. Be sure to use the version of the Java Runtime Environment (JRE) that came with your
Wave Server or a version that you upgraded to when prompted when you log on to the
Global Administrator Management Console.
Do not upgrade to a newer version that you obtain elsewhere. Failure to use the
correct version of JRE may result in a variety of errors, including but not limited to the
inability to import or activate Wave licenses, caching problems, and configuration
changes not being applied.
Note: New Wa ve Serve rs come wit h JRE 1.6_0 _05. A dminis trator PCs must be running
at least JRE 1.5_0_06. If your adm ini strat o r PC is runn ing an earl ie r vers ion , you wil l be
prompted to upgrade wh en you l og on to the Global Administrator Man agemen t Co ns ole.
Where to go next
If you are upgrading from Wave ISM 2.0 or 2.0 SP1, go to “About this version” on page 1.
Else, go to the next section.
If you are upgrading from Wave 1.5 SP3
The following information applies to you ONLY if you are upgrading to Wave ISM 2.5
from Wave 1.5 SP3. Perform these steps BEFORE performing the steps listed above in
“All upgrade paths” on page 2
Important: Do not proceed with the upgrade until you have r eceived your new 2.0 license
files. Starting with Wave ISM 2.0, many of the core functionality licences from prior
versions are no longer valid. In order for your Wave syst em to contin ue to funct ion at its
full capacity after upgrading, you must install the new 2.0 licenses issued to you as part of
your Software Subscription as soon as th e upgrade to Wave ISM 2.5 completes
successfully.
1. Install all required and recommended HotFixes:
Required:
• HotFix 102—Download and install W ave ISM 1.5 SP3 HotFix 102. This HotFix is
mandatory and provides the necessary subscription rights on your system.
Recommended:
• Wave ISM 1.5 SP3 HotFix 96,
• Wave IS M 1.5 S P3 HotFix 105—Although not required, Vertical recommends that
you apply these HotFixes. Once these HotFixes are applied, generate a Software
License Report and archive this information for your records.
Wave IP Release Notes
Pre-upgrade checklist 4
If you are upgrading from Wave 1.5 SP3
2. Obtain the required subscription license key(s). The Wave ISM 2.0 SP1 upgrade is
only available to systems under subscription. You should have received by now an e-mail
including a special license (LIC) file that contains a subscription license key.
Subscription license keys are provided for your not-for-resale (NFR) system at no
additional cost. If you have multiple NFR systems, you will receive one e-mail and
special license file per NFR system.
Important: Ensure you have received these files before proceeding.
3. Add and activate your subscription license key. Once you have activated your
subscription license key, Vertical will generate a new 2.0 license (LIC) file containing
replacement licenses for application and user licenses currently installed on your Wave
Server. You will receive these new licenses via e-mail.
Upon receiving your 2.0 licenses , review the PDF file attached to the e-mail to verify that
all required licenses are accounted for. Contact your Wave provider if you have any
questions.
Warning: You must add and activate the new subscription license key while Wave
ISM 1.5 SP3 is still installed on your Wave Server. If you do not perform this step
correctly, the subsequent upgrade to Wave ISM 2.5 Beta version will fail.
Important: If you ar e upgrading fr om Wav e ISM1.5 SP3, rev iew the following important
information before proceeding:
• You cannot downgrade from Wave ISM 2.5 Beta version to Wave ISM 1.5 SP3. See
page 4.
• Two new upgrade options are now available. See page 5.
• New licenses are required starting in Wave ISM 2.0. See page 5.
• System resources may be automatically reallocated after upgrading starting in Wave ISM
2.0. See page 6.
You cannot downgrade from Wave ISM 2.5 Beta version to Wave ISM 1.5 SP3.
Before upgrading to Wave ISM 2.5 Beta version from Wave 1.5 SP3 Package 2, you must
backup your system - once you upgr ade, yo u cann ot down grade from 2.5 Beta version back to
Wave 1.5 SP3 using Downgrade.
Wave IP Release Notes
Pre-upgrade checklist 5
Wave ISM 2.5 (7540)
October 2011
If you are upgrading from Wave 1.5 SP3
Two new upgrade options are now available.
Software Upgrade now offers two new and faster upload options:
• Network share—If you have the Wave ISM 2.5 Package on a network share, you can us e
this option to directly access the software from the network. When you choose this
method, the CAB file is transferred directly from the source location to the W av e Server.
You need to provide network credentials (user name and password) to access th e network
location. This method is faster than uploading from a file (the original upgrade method,
which is still supported), but slower than using a removable drive.
• Removable drive—If you have a USB flash drive or CD/DVD drive, you can copy the
Wave ISM 2.5 Package to the drive and insert it into the USB port on Wave Server. This
option is only available if a removable flash drive or CD/DVD drive containing the CAB
file has been inserted into the USB port on the Wave Server. When you choose this
method, the CAB file on the drive is copied directly to the Wave Server. This is the
fastest upgrade method.
A USB flash drive or CD/DVD drive may contain a “packing list”, a builder-generated
list of upgrades contained on the drive. If a pack ing list is detected on the drive, the CAB
files are automatically uploaded to the Upgrade List in the order specified, so you don’t
have to add the CAB files to the Upgrade List individually.
Note: For details on software upgrade options and upgrade steps, see “Upgrading the Wave
Server” in Chapter 23 in the Wave Global Administrator Guide.
New licenses are required starting in Wave ISM 2.0
Important: Thi s section applies to you ONL Y if you ar e upgrading to W ave ISM 2.5 from
Wave 1.5 SP3.
Wave IP Release Notes
Pre-upgrade checklist 6
If you are upgrading from Wave 1.5 SP3
After upgrading, when y ou log on to Wave you will see a System Alert Messages dialog similar
to the foll owing:
Be sure to import and activat e your new W ave ISM 2.0 l icenses as described in s tep 6 on page 12
to ensure full functionality on your Wave system.
System resources may be auto maticall y rea llocate d af ter upgradin g starting in Wave ISM 2.0
Important: Thi s section applies to you ON L Y if you ar e upgrading to W ave ISM 2.5 from
Wave 1.5 SP3.
Wave IP Release Notes
Pre-upgrade checklist 7
Wave ISM 2.5 (7540)
October 2011
If you are upgrading from Wave 1.5 SP3
After upgrading, when you log on to W ave you may see a System Alert Messages dialog similar
to the following indicating that your system resources have been updated automatically.
Click on any message marked Unread to review the full text of the message, which describes
how the resource allocation has changed on the W ave Server. Click
need of the message, and then click
OK to continue logging on. Simply click OK after reading
Delete if you have no further
the message to retain it and continue logging on.
Review any new allocations via Resource Management so that you understand the changes that
were made.
Automatic system resource allocation may occur for the following types of resources:
• IP Music on Hold resources. See the next section.
• Call Record resources. See page 10.
Wave IP Release Notes
Pre-upgrade checklist 8
If you are upgrading from Wave 1.5 SP3
IP Music On Hold resource reallocation
Starting in Wave 2.0, there are new Music on Hold resource types for standard and low bit rate
codecs—IP codec resources are no longer shared between music on hold for IP calls and IP
phone or IP trunk calls
IP Music on Hold resources will be reallocated automatically if necessary if the following are
both true b efore upgrading:
• You have configured a system port for music on hold (via the Wave Player folder in
Resource Management.)
• SIP is enabled on the Wave Server (via the Signaling Protocols folder in IP Telephony.)
Wave will try to allocate Standard Bit Rate (G..711) Music On Hold resources as needed. In
addition, if G..729AB is selected for codec negotiation for bandwidth management, Wave will
try to allocate Low Bit Rate (G..729A/G..711) Music On Hold resources. (See “Configuring
bandwidth management zones” in Chapter 6 in the Wave Glob al Administrator Guide for
details.)
The System Alert Messages dialog describes the changes that were made.
Wave IP Release Notes
Pre-upgrade checklist 9
Wave ISM 2.5 (7540)
October 2011
If you are upgrading from Wave 1.5 SP3
To view the new IP Music on Hold resource allocation, in Resource Management, expand
Application Resources, and then click Music on Hold. For more information, see “Allocating IP
telephony resources” in Chapter 6 in the Wave Global Administrator Guide.
• If you were recording all calls before upgrading, Call Record resources will be
reallocated automatically if the
Record All Calls checkbox is selected before upgrading.
The System Alert Messages dialog describes the changes that were made.
The
Record All Calls option is set via Use r/Group Manage ment ( Tools > System Settings
> Recording s \ S ystem Cal l Re cordi ng
). If this checkbox is not selected before upgrading,
no resource reallocation occurs.
Wave IP Release Notes
Pre-upgrade checklist 10
If you are upgrading from Wave 1.5 SP3
Call Record resource reallocation
Starting in Wave ISM 2.0, a new Call Record resource type is available. Two Call Record
resources support call recording o n a 2-party call. ( For 3-party c alls, one Ad-Hoc Conferencing
resource is used per party in the call to support call recording, as in previous versions.)
To view the new Call Record resource allocation, in Resource Management, expand
Application Resources, and then click Monitoring and Recording. For more information,
see “Allocating DSP resources for call recordings” in Chapter 19 in the Wave Global
Administrator Guide.
• If you were supporting personal or queue call recording before upgrading, your
resource allocation may need to be changed. If this applies to you, the System Alert
Messages dialog will inform you that:
“Starting with ISM 2.0, Call Recording (system, queue-based, or personal) is
enhanced to use a dedicated resource pool - Call Record. I f personal o r queue-based
Call Recording is used on this system, you will need to allocate resources to Call
Recording. It is recommended that you allocate at least 2 Call Record resources for
each call to be recorded concurrently.”
Note: This message will be displayed ONLY if system call recording was NOT enabled
before upgrading.
Prior to Wave ISM 2.0, Conference Pool resources were used to support queue or
personal call recording. You must manually allocate Call Record resources as
indicated above (at least 2 Call Record resources for each call to be recorded
concurrently) to continue to support queue or personal call recording after
upgrading.
Wave IP Release Notes
Installation instructions 11
Wave ISM 2.5 (7540)
October 2011
Upgrading an existing Wave Server to Wave ISM 2.5
Installation instru ctions
This section describes the following scenarios. Choose the one that applies to you.
• Upgrading an existing Wave Server running Wave ISM 2.0 SP1 Package 1, Wave
ISM 2.0, or Wave ISM 1.5 SP3 Package 2. See below.
• Installing a new Wave Server. See page 12.
Upgrading an existing Wave Server to Wave ISM 2.5
Before upgrading, make sure that your Wave Server meets the minimum base software and
HotFix requirements descri bed on page 2.
Excluding the system backup in step 3, th e complet e upg rade pr oces s w il l take abo ut one ho ur.
Warning: Vertical strongly advises against interrupting or interfering with the
upgrade process by restarting the Wave Server while the upgrade is running, unless you
are prompted to do so.
1. If you are upgrading from Wave ISM 2.0 or Wave ISM 2.0 SP1, go to step 3.
2. If you are upgradi ng fr om Wave ISM 1.5 SP3, while Wave ISM 1.5 is still installed on
your Wave Server, add and activate the new subscription license that was e-mailed to
you. See “Supported upgrade paths” starting on page 2 for more about the Subscription
license.
Important: If you do not perform this step, the subsequent upgrade to Wave ISM
25 Beta version will fail.
3. Back up your Wave Server according to the instructions in Chapter 15 in the Wave Global
Administrator Guide.
4. Apply Wave ISM 2.5 and any included HotFixes that you downloaded from VConnect.
To do so, in the Global Administrator Management Console, choose
Software Upgrade.
For details on how to upgrade the Wave Server with a new version of Wave ISM, see
“Upgrading the Wave Server” in Chapter 25 in the Wave Global Administrator Guide.
Important: If you are app lying W av e ISM 2.5 base release and multiple HotFixes, ap ply
them all via a composite upgrade unless you are instructed otherwise in “Supported
upgrade paths” on page 2 or in the Release Notes for a particular HotFix. (Performing a
composite upgrade will generally be faster than performing individual upgrades, and you
will avoid running into problems that are fixed in subsequent HotFixes.)
For instructions on how to install HotFixes, see Chapter 7 in the Wave Server Installation
Guide.
Wave IP Release Notes
Installation instructions 12
Installing a new Wave Server
5. When you launch the Global Administrator Management Console after upgrading, a
dialog may appear asking you to install the Java 2 runtime environment (Java 1.6.0_05
plug-in). Click
Yes in this dialog to perform the installation.
6. If you have not already done so, add and activate your Wave licenses as described in
Chapter 6 in the Wave Server Installation Guide.
Important: Be su re to ob tain and activate a Wave Live Image license if you plan to use
Live Image.
Note: After upgrading, if the Wave Server does not return to a fully ready state after the final
automatic restart, restart the Wave Server. Symptoms can include:
• No trunks are displayed in Trunk Monitor.
• One or more cards or modules may fail to initialize.
• Inbound calls may not be processed correctly.
Installing a new Wave Server
This section presents an overview of the installation process. Each task listed below is covered
in complete detail in the Wave Server Installation Guide—see the “Installation roadmap” in
Chapter 2 for more information.
To install the Wave Server
1. Prepare the site where the Wave Server will be installed.
2. Install the Wave Server hardware components.
3. Configure and connect the administrator PC.
4. The first time that you log on to the Wave Global Administrator, you have the option to
start the Installation Wizard:
Wave IP Release Notes
Installation instructions 13
Wave ISM 2.5 (7540)
October 2011
Installing a new Wave Server
The Installation Wizard simplifies initial configuration of your Wav e system by
presenting a step-by-step walkthrough of the tasks, rather than requiring that you run the
configuration programs individually from the Management Console.
Important: Using the Installation Wizard is highly recommended for installers or
administrators who are unfamiliar with the Wave platform. Using the Installation Wizard
is optional, and you can run the configuration programs individually, if you prefer.
For details about the Installation Wizard steps, see Chapter 6 in the Wave Server
Installation Guide.
Yes to start the Installation Wizard. If you click No, you will not be able to start the
Click
Installation Wizard again.
5. When the Installation Wizard starts, a list of all available configuration steps is displayed
in the left pane. Click
Begin to start.
Note the following:
• Initially, all the items in the left pane are disabled except
Apply Updates. As you
complete the steps in the Wizard, additional items will be enabled.
• Once an item has been enabled, you can jump between that item and any other
enabled item by clicking it.
• All the steps in the wizard are optional and you can skip an item and go to next step
by clicking
6. When you are done, clic k
cannot be restarted, when you are sure that you have made all of your changes, click
Next.
Finish. Since the Installation Wizard can only be run once and
OK
to confirm that you are done.
7. Install ViewPoint and other Wave workstation applications on users’ PCs.
After installation is complete
Once you have completed these tasks, yo ur Wave system is fully operational and you are ready
to configure and customize you r phon e syst em. For more in formation ab out all of the availabl e
configuration and customization options, see the Wave Global Administrator Guide.
Wave IP Release Notes
What’s new in this version 14
New Wave Server features
What’s new in this version
This section lists the highlights in Wave 2.5. Detailed information on how to configure and use
the new features is described in “Documentation enhancements” on page 22.
• New Wave Server features. See page 14.
• New Wave Add-ons. See page 14.
• New phone models and features. See page 15.
• New Global Administrator Management Console features. See page 15.
• New IP telephony features. See page 17.
• New user and user template settings and features. See page 18.
• New ViewPoint features. See page 19.
• New ViewPoint API features. See page 21.
• New WaveNet features. See page 21.
• Documentation enhancements. See page 22.
New Wave Server features
• Wave now supports Microsoft Internet Explorer 8.0.
New Wave Add-ons
• Using the new Wave Live Image Add-on, you can back up the entire Wave Server,
create a bootable USB drive, and then re-image the system in minutes instead of hours.
The Live Image Add-on is a separately-licensed application that allows you to schedule
and perform disk image backup on a periodic (daily, weekly, and so forth) or one-time
basis (for example, after initial system installation or after performing a major upgrade).
An image backup task can perform a full backup every time it runs, or a full backup
followed by a series of incremental backups that only contain changes since the last full
backup.
The re-imaging process uses a bootable USB device that you create via the Recovery
Disk Creation utility (a Windows stand-alone program included with Live Image). This
recovery disk can then be used to boot a Wave Server in recovery mode to restore a
previously-created image.
Wave IP Release Notes
What’s new in this version 15
Wave ISM 2.5 (7540)
October 2011
New phone models and features
Live Image can dramatically reduce the time it takes to return to a fully-operational state
after certain events, for example:
• After a catastrophic failure, you need to rebuild your system from scratch.
• After applying upgrades to a working system, you want to back out the changes to
return to the previous working version.
Previously, you may have had to spend hours to re-image the system, apply multiple
HotFixes, and then restore the latest backup configuration in order to get up and running
again. The time spent on this process could cause painfu l syst em downtime for end-user
sites and lost revenue for dealers.
For more about how to use this new feature, including requirements, see “Imaging and
restoring your system using Live Image” in Chapter 14 in the Wave Global Administrator
Guide.
New phone models and features
Digital and SIP phones
•The Automatically go offhook when alerting station option is now enabled by default
for digital and SIP phone users.
Previously, this setting was disabled by default.
• When this setting is enabled, the user’s phon e automatically goes of f-hook when the
user selects a ViewPoint feature that uses the phone, such as play audio or place a
call.
• When this setting is disabled, the phone rings normally if it is on-hook when the
user selects a ViewPoint feature that uses thew phone.
To change this setting, in User/Group Management, edit the user and click the Phone tab.
New Global Administrator Management Console features
• The new Import/Export supports ViewPoint personal call rules and routing lists.
The new Import/Export provides dealers and administrators with a powerful tool to
reduce system administration effort and cost via offline editing of Wave component
settings and batch updates, as well as speed up the system staging, installation,
deployment, and migration process.
Wave IP Release Notes
What’s new in this version 16
New Global Administrator Management Console features
In this version, you can import and export the following ViewPoint components:
• Personal call rules.
• Personal routing lists.
• Personal routing list actions.
Note the following restrictions in this version:
• Importing and exporti ng a call rule that contains a schedule condition of During
custom hours is not supported.
• Importing and exporting the Standard routing list (the default routing list that is
built into Wave) is not supported.
In future versions, Import/Export will be expanded to support other Wave and ViewPoint
components.
Import and export are two distinct features that work hand in hand:
• Export allows you to select one or more components of an existing Wave system
and create a set of human-readable and editable com ma-separated valu e (CSV) files
containing data and settings associated with those components. The files follow a
published format that is forward-compatible.
You can use desktop tools (such as Microsoft E xcel ) to rapidly process the files and
change attributes via find/replace, copy/paste, and other data manipulation methods
without having to edit specific components and update component settings
individually via the Global Administrator Management Console.
• Import uses the data and settings in prop erly-prepa red CSV files to update the Wave
system configuration in batch mode.
Some ways to use Import/Export include:
• Simplifying the system staging process. Configure a Wave system based on the
organization’s standard conventions and practices and then export the configu ration
bundle as a customized “base configuration”. Importing the base configuration
quickly stages a new system before any further site-specific customization is
performed.
• Reducing overall labor costs for system updates. Create template import files and
directly delegate site-specific data entry of component information to customers or
lower-cost data entry resources.
Wave IP Release Notes
What’s new in this version 17
Wave ISM 2.5 (7540)
October 2011
New IP telephony features
• Speeding up new system deployment. Speed up new system installations or
ongoing bulk configuration changes by first exporting the relevant data and then
using desktop tools to modify it as needed. The modified file can then be imported
to either configure a new system, or update an ex isting system in a fast, bulk-chan ge
mode.
• Simplifying migration to Wave from other PBXs. Use data extracted from other
PBXs to create import files to bulk provision component information on the new
Wave system. (The level of potential automation will depend on the ability of the
other PBX to generate the raw data.)
For more about how to use this new feature, see “Importing and exporting Wave items”
in Chapter 23 in the Wave Global Administrator Guide.
• Additional international dialing cus tomization options are now available.
You can now modify the country name and code, international prefix, and long distance
prefix for a locale.
For more about how to use this new feature, see “Setting and viewing system locale
settings” in Chapter 33 in the Wave Global Administrator Guide.
• User/Group Management performance has been optimized when opening users and
making user-related changes.
• When starting the Global Administrator Management Console, the Java Version
mismatch warning will now be displayed only if the version detected is less than the
minimum version supported by W a v e.
New IP telephony features
• Verizon is now a supported ITSP.
• Domain source SIP message attribute mapping and P-Asserted-ID options are now
supported during Signaling Control Point (SCP) configuration. These settings may be
required to support caller id and privacy related functions on some ITSPs.
When configuring am SCP, you can now do the following in the Advanced Settings
dialog:
• Select the domain name source.
• Set the P-Asserted-ID source.
Wave IP Release Notes
What’s new in this version 18
New user and user template settings a nd features
Note: SCP advanced settings are primarily used to fine-tune interoperability with ITSPs.
You normally will not need to change the default values unless you are directed to do so
by your V ertical support representative working in collaboration with your ITSP to resolve
a specific issue.
For more abo ut how to use this new feat ure, see “Configuring Signa ling Co ntrol Points”
in Chapter 6 in the Wave Global Administrator Guide.
New user and user template settings and features
• A new user setting allows you to specify how lo ng to wait before disconnecting a
mobile extension when there are no active calls.
Disconnect when no active calls setting specifies the number of seconds of dial tone
The
played to the user of a mobile extension after the remote party disconnects, or when the
mobile extension user disconnects a call in ViewPoint.
You specify this value on the Phone tab for an individual user or at the user template
level.
Note: For all new and upgraded users, a mobile extension will be disconnected after 10
seconds with no active calls.
For more about how to use this new feature, see “Using mobile extensions and imitating
a station on externally routed calls” in Chapter 11 in the Wave Global Administrator
Guide.
• When configuring a user’s Wave Mail mailbox, Wave-to-e-mail account name
matching is now easier.
Previously, when configuring a user’s Wave Mail mailbox you had to enter the root
Exchange account name (for example "Scott"), which had to match the Exchange
account's SMTP address (for example "scott@domain.com" ). However , this did not work
if there were two users named Scott, as in "Scott Amaral" and "Scott Holmes". Now you
can enter "Scott Amaral" when configuring a user’s Wave Mail mailbox, and if that name
resolves to an Exchange account, Wave Mail will pick up the corresponding Exchange
account's SMTP address automatically.
For more about how to use this new feature, see “Configuring a user’s Wa ve Mail
mailbox” in Chapter 11 in the Wave Global Administrator Guide.
Wave IP Release Notes
What’s new in this version 19
Wave ISM 2.5 (7540)
October 2011
New ViewPoint features
New ViewPoint features
• View Po i n t ca n now be installed on th e Wave Server for administrative or
trouble-shooting purposes only.
• ViewPoint can now be updated automatically on all user PCs whenever an updated
version of ViewPoint is installed on the Wave Server.
When a new version of ViewPoint is available, each ViewPoint user will see the
following message when he or she logs on:
The user has 2 options:
•Click
Start Now to start the auto-update. To continue with the auto-update, the user
must be logged on using a Windows administrator account, or he or she will be
prompted to grant the installer program administrative rights by entering the valid
user name and password of a Windows administrator account.
•Click
Remind Me Later if the user is busy and does not want to be interrupted. If this
option is chosen, the auto-update message will not be presented again for 24 hours.
Note: By default, the ViewPoint auto-update process is enabled for all ViewPoint users.
To disable auto-update in ViewPoint, choose
de-select the
Disable auto-updates checkbox.
Wave IP Release Notes
Tools > Options. On the ViewPoint tab,
What’s new in this version 20
New ViewPoint features
For more about how to use this new fe ature, see “Automatic updates” in Chapter 2 in the
Wave ViewPoint User Guide.
• When you create a routing list action to call a ViewPoint Group, you can now
prevent calls from being offered to any Group member who is busy on another call.
When you select this option, calls sent to the group by a routing list will not be offered to
any Group member who is off-hook or in Do Not Disturb mode.
You set this option when you specify the routing list action
List Action dialog, click the Advanced tab and then select the
the phone
checkbox.
Call Group. In the Rou ting
Do not call if member is on
See “Routing calls to Groups” in Chapter 9 in the Wave ViewPoint User Guide.
Wave IP Release Notes
What’s new in this version 21
Wave ISM 2.5 (7540)
October 2011
New ViewPoint API features
• On an incoming call from a ViewPoint contact, Wave will now automatically display
the contact’s account code information along with the call in the ViewPoint Call
Monitor.
This system-wide option is disabled by default. In this version, you select this option via
a registry setting. To do so:
1. Add the following DWORD registry setting:
HKLM\Software\Artisoft\TeleVantage\Server\Settings\
SetAccountCodeFromContact
2. Set the registry setting to 1. The setting will take effect the next time the Wave
Server is restarted.
New ViewPoint API features
• Additional code samples are now available.
These code samples show how to perform typical tasks in a custom application. The
following new samples are now available:
• How do I log in and start a new session?
• How do I sign a Contact Center agent in and out of a queue?
• How do I store data with a party in a call?
• How do I export a list of voice messages?
• How do I create a Wave user?
• How do I locate a dialing service by its access code?
• How do I find a specific Call object?
• How do I check the availability or personal status of a user (extension)?
• How do I record conversations between Contact Center agents and external callers?
For details, see “Programming tips and examples” in Chapter 5 the Wave ViewPoint API
User Guide.
Wave IP Release Notes
Known issues and workarounds 22
New WaveNet features
New WaveNet features
• If a voice message contains bookmarks, the bookmarks are now included when the
voice message is forwarded to another gateway user.
Documentation enhancements
• Refer to the Revision History page at the front of each of the Wave manuals
(distributed as PDF files) to see a complete list of the updates in this version.
Known issues and workarounds
This section describes known issues in this version, and workarounds if available.
• To avoid a potential security problem, all Wave Servers with SIP enabled should
perform SIP end-point authentication.
If you have SIP enabled on your system (even if you only have a few SIP phones
configured and no SIP trunks), this issue could potentially allow an external user with a
SIP softphone to make outbound calls via your Wave Server.
Workaround: Set up SIP end-point authentication on all Wave Servers. A SIP endpoint
can be either a SIP extension or a SIP Signaling Control Point (SCP). When SIP
end-point authentication is configured, Wave authenticates and authorizes incoming
requests from clients attempting to register to it or wishing to route calls through it.
For details, see “Setting up SIP endpoint authentication” in Chapter 6 in the W ave Global
Administrator Guide.
• Setting Internet Explorer’s home page to the Global Administrator Management
Console login page may cause the browser to hang.
This problem has been observed on systems running Internet Explorer 8 and Windows
Server 2003. The browser may hang if any of the following is specified as the browser’s
home page:
http://localhost/ioadmin
http://<IP address>/IOAdmin/Login.asp
http:/127.0.0.1/IOAdmin/Login.asp
Workaround: Choose
or specify another site, for example your company’s home page.
blank
Tools > Internet Options, and in the Home page section, click Use
Wave IP Release Notes
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