Vertical SBX IP 320 User Manual
SBX IP 320
Phone User Guide
SBX IP 320 Phone User Guide
1-2
Vertical Communications, Inc. reserves the right to revise this publication and to
make changes in content without notice.
© 2008 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Com-
munications, Inc. The contents of this document may not be disclosed, copied o r
translated by third parties, in any form, or by any means known, or not now known
or conceived, without prior explicit written permissio n from Vertical Communica
tions, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
Vertical Communications, Inc. makes no representation or warranties with respect
to the accuracy or completeness of the content of this publication and specifically
disclaims any implied warranty of merchantability or fitness for any particular pur
pose, and shall not be liable for any loss of profit or any other commercial damage,
including but not limited to, special, incidental, or consequential.
TRADEMARKS
Vertical Communications and the Vertical Communications logo and combinations
thereof are trademarks of Vertical Communications, Inc. All other brand and prod
uct names are used for identification only and are the property of their respective
holders.
:
-
-
-
RESTRICTED RIGHTS LEGEND
Use, duplication, or disclosure of the technical data contained in this document by
the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the
Rights in Technical Data and Computer Software clause at DFARS 52.227-7013
and/or in similar or successor clauses in the FAR, or in the DOD or NASA FAR Sup
plement. Unpublished rights reserved under the Copyright Laws of the United
States. Contractor/manufacturer is Vertical Communications, Inc., 10 Canal Park,
Suite 602, Cambridge, MA 02141-2249.
SBX IP 320 Phone User Guide
-
1-3
REVISION HISTORY
Release Date Documentation Changes Page No.
:
2.0 07-08
1.0 01-08
A "911 Feature" is added.
A "Reply to Message" feature is added.
A "Message Forward Enhancement" feature is
added.
A "Park and Page" feature is added.
A "Mailbox Buttons" feature is added.
A new section is added to clarify "Message Wait
Indicator Lamps".
Entire book has been re-organized and re-formatted.
Initial Release
NOTE: that this document contains information on
ISDN, DCOB, and SMS. These features are cur
rently not supported.
Information pertaining to DID pertains only to SIP
Trunking.
1-5
2-63
2-63
2-53
2-64
2-10
all
--
SBX IP 320 Phone User Guide
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Contents
Chapter 1 Introduction
How To Use This Guide- - - - - - - - - - - - - - -1-2
SBX Phone Features- - - - - - - - - - - - - - - - - - - - - 1-2
Specific Phone Model Information and Features - 1-2
Getting Help - - - - - - - - - - - - - - - - - - - - - - -1-3
Your System Administrator- - - - - - - - - - - - - - - - - 1-3
Vertical Technical Support - - - - - - - - - - - - - - - - - 1-3
Connecting Your Phone- - - - - - - - - - - - - - -1-4
Connecting a Digital Phone - - - - - - - - - - - - - - - - 1-4
Connecting Your Single Line (SLT) Phone- - - - - - 1-4
911 Feature - - - - - - - - - - - - - - - - - - - - - - -1-5
Chapter 2 Using the 24-Button Digital Phone
Using the Basics - - - - - - - - - - - - - - - - - - - -2-2
What’s on the 24-Button Digital Phone - - - - - - - - 2-2
Using the Display - - - - - - - - - - - - - - - - - - - - - - - 2-4
Station Programming Menu Overview- - - - - - - - - 2-9
Message Wait and Callback Indicator Lights - - - 2-10
Fixed, Pre-programmed, & Flex Buttons - - - - - - 2-11
Making and Answering Calls - - - - - - - - - - - - - - 2-12
Using the Hold Feature - - - - - - - - - - - - - - - - - - 2-17
Transferring Calls - - - - - - - - - - - - - - - - - - - - - - 2-18
Customizing Your Phone - - - - - - - - - - - - - 2-19
Station Name Programming- - - - - - - - - - - - - - - 2-19
Setting Your Password - - - - - - - - - - - - - - - - - - 2-21
Recording Your Station Name (Voice Title) - - - - 2-23
Recording Your Station Greeting - - - - - - - - - - - 2-23
Setting Ring Types - - - - - - - - - - - - - - - - - - - - - 2-24
Setting the HTP Mode - - - - - - - - - - - - - - - - - - - 2-25
Using Pre-Selected Display Messages - - - - - - - 2-26
Programming Flex Buttons- - - - - - - - - - - - - - - - 2-30
(continued on next page)
SBX IP 320 Phone User Guide
TOC-ii
Contents
Using Phone Features and Functions - - - - 2-31
Alarm (Wake Up Program)- - - - - - - - - - - - - - - - 2-31
Automatic Called Number Redial - - - - - - - - - - - 2-33
Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-34
Callback- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-37
Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-38
Conference- - - - - - - - - - - - - - - - - - - - - - - - - - - 2-39
Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - 2-40
Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-40
Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - 2-41
HotDesk- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-45
Leave a Message (MSG)- - - - - - - - - - - - - - - - - 2-47
Monitor and/or Join a Conversation (Barge-In)- - 2-47
Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-48
Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-49
Parking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-52
Park and Page - - - - - - - - - - - - - - - - - - - - - - - - 2-53
Phone Book/Dial by Name- - - - - - - - - - - - - - - - 2-54
PickUp- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-55
Redial (Last Number) - - - - - - - - - - - - - - - - - - - 2-55
Speed Dialing- - - - - - - - - - - - - - - - - - - - - - - - - 2-56
Two-Way Recording (optional) - - - - - - - - - - - - - 2-59
User Programming - - - - - - - - - - - - - - - - - - - - - 2-60
Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-61
Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-62
SBX IP 320 Phone User Guide
Chapter 3 Using the 8-Button Digital Phone
Using the Basics - - - - - - - - - - - - - - - - - - - -3-2
What’s on the 8-Button Digital Phone - - - - - - - - - 3-2
Using the Display - - - - - - - - - - - - - - - - - - - - - - - 3-4
Message Waiting and Call Back Indicator Lights - 3-4
Fixed, Pre-programmed, & Flex Buttons - - - - - - - 3-5
Making and Answering Calls - - - - - - - - - - - - - - - 3-6
Using the Speaker- - - - - - - - - - - - - - - - - - - - - - - 3-7
Using the Hold Feature - - - - - - - - - - - - - - - - - - - 3-7
Transferring Calls - - - - - - - - - - - - - - - - - - - - - - - 3-7
Customizing Your Phone - - - - - - - - - - - - - -3-8
Setting/Changing Your Station Password - - - - - - 3-8
Recording Your Station Name (Voice Title) - - - - - 3-8
Record Your Station Greeting- - - - - - - - - - - - - - - 3-9
Using Phone Features and Functions - - - - 3-10
Call Wait (Camp-On)- - - - - - - - - - - - - - - - - - - - 3-10
Flexible Button Programming - - - - - - - - - - - - - - 3-10
Mailbox Buttons - - - - - - - - - - - - - - - - - - - - - - - 3-10
PickUp- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11
Redial (Last Number) - - - - - - - - - - - - - - - - - - - 3-11
Speed Dial Numbers - - - - - - - - - - - - - - - - - - - - 3-12
User Programming - - - - - - - - - - - - - - - - - - - - - 3-13
Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14
TOC-iii
Contents
SBX IP 320 Phone User Guide
TOC-iv
Contents
Chapter 4 Using a Single Line Telephone (SLT)
Using the Basics - - - - - - - - - - - - - - - - - - - -4-2
Making and Answering Calls - - - - - - - - - - - - - - - 4-2
Using Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Transferring Calls - - - - - - - - - - - - - - - - - - - - - - - 4-3
Message Waiting - - - - - - - - - - - - - - - - - - - - - - - 4-4
Customizing Your Phone - - - - - - - - - - - - - -4-4
Programming Your Station Name - - - - - - - - - - - - 4-4
Recording Voice Announcements- - - - - - - - - - - - 4-4
Setting Pre-selected Messages - - - - - - - - - - - - - 4-7
Using Features and Functions - - - - - - - - - -4-8
Account Codes - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Authorization Codes - - - - - - - - - - - - - - - - - - - - - 4-8
Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Conference- - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - 4-10
Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10
Parking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-13
PickUp- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-14
Off-hook Alarm - - - - - - - - - - - - - - - - - - - - - - - - 4-14
Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-15
Queuing- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-16
Redial (Last Number) - - - - - - - - - - - - - - - - - - - 4-16
Returning Call to Host System - - - - - - - - - - - - - 4-17
Shuttle Calls- - - - - - - - - - - - - - - - - - - - - - - - - - 4-17
Station Speed Dial Numbers - - - - - - - - - - - - - - 4-18
Universal Night Answer - - - - - - - - - - - - - - - - - - 4-18
Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-19
SBX IP 320 Phone User Guide
Appendix A User Programming Map
Using the Map - - - - - - - - - - - - - - - - - - - - -A-1
Map- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2
Index Phone Features
8-Button Digital Phones- - - - - - - - - - - - - IND-1
24-Button Digital Phones - - - - - - - - - - - - IND-2
Single Line Telephone (SLT) - - - - - - - - - IND-3
TOC-v
Contents
SBX IP 320 Phone User Guide
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Chapter 1
Introduction
Thank you for purchasing a Vertical Communications phone. All SBX phones
are multifunctional and specifically designed for use with the Vertical SBX
system.
This chapter provides you with information that applies to
all phone models, and includes:
• How to Use this Guide - see page 1-2
• Getting Help - see page 1-3
• Connecting Your Phone - page 1-4
• 911 Feature - page 1-5
SBX IP 320 Phone User Guide
1-2 How To Use This Guide
Chapter 1: Introduction
How To Use This Guide
This guide provides a comprehensive description of each type of phone and
its functionality. Depending upon the type of phone you have (digital or single
line/SLT), you will need to review the basic information in the chapters
designated for your phone type (see
Features” on page 1-2).
SBX Phone Features
It is a good idea to review the information in specific to your SBX phone to
familiarize yourself with the basic operation, features, and function.
Note: You may see features available on your phone display that are not
detailed in this document. This is because those features are
available to System Administrators only and only detailed in the SBX
Features and Operations document.
In addition, it is recommended that if you find a feature on the phone display
that is not described in this document, that you do NOT attempt to access the
feature, but instead, contact your System Administrator for more information.
Specific Phone Model Information and Features
While general information for SBX phones can be found in Chapters 1 and 2
of this guide, information regarding each type of phone and phone model are
covered in chapters 4 through 6.
“Specific Phone Model Information and
If You are Using a Digital Phone
For specific details about using your digital phone, see the chapter as noted
below:
• For the 24-Button Digital Phone, see chapter 2.
• For the 8-Button Digital Phone, see chapter 3.
If You are Using a Single Line Phone
For specific details about using an SBX SLT Phone, see chapter 4.
Feature Index
You can also use the Feature Index at the back of this document to find page
locations for each feature available on your phone type.
SBX IP 320 Phone User Guide
Getting Help 1-3
Chapter 1: Introduction
Getting Help
If you need information that is not included in this guide, you can get help from
either of the following sources:
Your System Administrator
Your first line of support is your System Administrator. This person should be
able to provide you with any additional information you may need regarding
your phone. For example, the System Administrator can provide you with a list
of any pre-programmed buttons depending upon the type of phone you are
using.
Vertical Technical Support
If you System Administrator is unavailable, or you have questions that he/she
cannot answer your questions, you can
at 1-888-422-2305, Option 4.
contact V ertical Technical Support
SBX IP 320 Phone User Guide
1-4 Connecting Your Phone
Chapter 1: Introduction
Connecting Your Phone
Connecting a Digital Phone
The diagram and information below apply to both the Twenty-four and Eight
Button Digital Phones.
A -Connect the telephone cord (curly cord) to the
handset and the other end to the handset jack
at the bottom of the telephone.
B -Connect the line cable to the port at the bottom
of telephone and the other end to the wall
socket.
C - Connect the Headphone to the headphone jack.
Connecting Your Single Line (SLT) Phone
The connection process for an SLT phone may vary from model to model. You
can use the above information as a general guideline. However, if you have
any problem or questions getting the connections made properly, contact your
System Administrator or refer the manufacturer’s user guide provided with
your phone
SBX IP 320 Phone User Guide
911 Feature 1-5
Chapter 1: Introduction
911 Feature
If your System Administrator has pre-programmed it, your phone may have a
Flex button designated specifically for 911 calls. If you use this button to place
a call to 911 when all lines are busy, an active call is dropped, so that the 91 1
call can be placed.
IMPORTANT: Contact your System Administrator for details about using this
button as it is possible that it has been set up so that you don’t
have to use an access code, such as 9, before dialing 911.
To Dial 911
1. Press the designated Flex Button.
If an access code is required as per your System Administrator:
2. Dial 9, then 911 (if the access code is required).
OR
If an access code is NOT required as per your System Administrator:
Dial 911 to place the call.
- If all trunks are busy, the system will drop an in-progress trunk, pause
for less than two seconds, then place the 911 call.
Note: Any station user or Attendant who programs a flexible button for 911
ALERT will be alerted of internal stations placing 911 calls. The
system can store the sixteen most recent 911 calls.
Calling information includes the time/date of the call, as well as the
station number from which the call was placed.
SBX IP 320 Phone User Guide
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Chapter 2
Using the 24-Button Digital Phone
This chapter describes the specific features of the SBX 24-Button Digital
phones. Included in this chapter:
• Using the Basics - see page 2-2
• Customizing Your Phone - see page 2-19
• Using Features and Functions - see page 2-31
SBX IP 320 Phone User Guide
2-2 Using the Basics
2
1
3
4
5
6
7
8
9
10
11
12
1314
Chapter 2: Using the 24-Button Digital Phone
Using the Basics
This section will provide you with basic information including the following:
• What’s on the 24-Button Digital Phone - see below
• Using the Display - see page 2-4
• Making and Answering Outside Calls - page 2-12
• Using the Hold Feature - see page 2-17
• Transferring Calls - see page 2-18
What’s on the 24-Button Digital Phone
SBX IP 320 Phone User Guide
Using the Basics 2-3
Chapter 2: Using the 24-Button Digital Phone
Phone Buttons and Features
Feature Used to...
Headphone Jack speak to a caller when using a headset instead of
1
2
Handset answer/make internal or external calls.
3
Speaker hear the other party during a call without using the
4
LCD Display display phone status information, dialing directories,
5
Soft Buttons (3) work in conjunction with fixed and flexible features
6
Ring LED indicate when the phone is ringing.
7
Pre-Programmed/
Flexible Buttons (24)
8
Microphone (MIC) used to speak to a caller when in speaker mode.
9
SPEED Button access speed dialing, saved number redial, and last
DND Button activate a “do not ring this phone” mode. When DND
TRANS/PGM Button set up a conference call or transfer a call.
CALL BACK Button initiate a call back request for another busy station.
10
Nav Button navigate through (and make selections on) the
11
VOLUME Button decrease (-) or increase (+) the volume level of the
12
HOLD/SAVE Button put a call on hold or save the current User
13
Dialpad dial phone numbers and make entries on the display.
14
SPEAKER Button toggle between speaker (or headset) mode and
holding the handset.
handset or headset (hands-free mode).
and test message information.
options that appear on the display.
access external line calls, pre-assigned features, or
user defined feature code assignments.
number redial. Button is also used to access
flexible button programming.
is active, this button is red.
Note: When you make a Forward call setting (other
than forwarding to voice mail), this light will
Flash. You can press it to easily cancel those
Forward settings.
display/menus.
speaker or handset while on a call.
Programming setting.
handset mode. You can also use this button to exit
any menu screen.
Note: The button is red when speakerphone
is active.
SBX IP 320 Phone User Guide
2-4 Using the Basics
STATION 100 (T)
DEC 03 08 02:04 pm
PICKUP CONF REDIAL-->
Station Number or Name
(See page 2-19.)
Current month, day, and year
Current system time
Options displayed when phone is idle:
PICKUP - see page 2-54
CONF - see page 2-39
REDIAL - see page 2-55
Soft buttons used to scroll and make
selections on the display (see below).
NOTE: The Nav Button can also be
used to scroll and make
selections on the display (see
page 2-8).
Current H/T/P Mode setting
(see page 2-25)
Chapter 2: Using the 24-Button Digital Phone
Using the Display
The display provides you with basic information about the current status of
your phone (idle, busy, call forwarding). You can also use the display to make
some basic programming changes to your station, as well as to make
selections for various features. The following display components are
described below:
• LCD - see below
• Soft Buttons - see page 2-5
• Nav Button - see page 2-8
Basic information that appears on your display when it is idle is shown below:
SBX IP 320 Phone User Guide
Using the Basics 2-5
BUSY : STA 100
[CALLBK] CAMP(*) OHO(#)
MSG CAMP-ON FLASH
Chapter 2: Using the 24-Button Digital Phone
Soft Buttons
The three Soft Buttons are located under the LCD. The function of each button
changes, according to call status and progress.
Example: You call a busy extension, the busy status will appear on the
display along with the options available - “
“CAMP-ON” and “FLASH”.
Press the button that corresponds to the function you want to use.
List of Soft Buttons
Below is a list of soft buttons that may appear at various times when you are
using the phone.
SOFT
BUTTON
ADD
BACK
CALLBK
CAMP-ON
APPEARS... USED...
when are listening to a voice
mail message.
on various screens. to return to the previous screen
when you get a busy signal
when you have dialed another
station or attempted to access
an outside line.
OR
when you are listening to a
voice mail message from
another station.
when you get a busy signal
when you have dialed another
station within the system.
to add a comment to a message
before forwarding it to another
station.
(menu).
to automatically call back an
extension that is busy or to alert you
when an outside line is available.
to call back the station that left the
voice mail message.
to automatically call back an
extension that is busy (like Callback).
MESSAGE WAIT”,
SBX IP 320 Phone User Guide
(continued on next page)
2-6 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
SOFT
BUTTON APPEARS... USED...
CONF
DEL ALL
DEL CUR
DELETE
D-TONE
DROP
ERASE
FLASH
when the phone is idle
or when you dial or answer a
call.
in the Call Log. to delete all items in the log.
in the Call Log. to delete the current item.
when you are listening to a
voice mail message.
in some of the Forwarding
settings.
in the Monitor/Join feature. to end a call in which you are
in the pre-programmed
messages and station speed
dial screens.
any time you are off-hook
and/or make an error when
dialing.
to initiate conference calls between
yourself and 2 or more participants.
to delete the current message.
if you need to have these to dial the
number (for example to add a dial
tone to a number to which you are
forwarding calls).
monitoring or have joined another
extension’s conversation.
to erase the current entry.
when off-hook to stop the current
action and return the dial tone
FWD
JOIN
MONITOR
MSG
MUTE
NEXT
OR
in some of the Forwarding
settings.
when the phone is idle to access the Forward call settings.
in the Monitor/Join feature. to a join the conversation that you are
in the Monitor/Join feature. listen in on a conversation between
when you dial a busy
extension.
when you are on a call. to prevent the caller at the distant end
on various option screens. to go scroll (right) to the next available
OR
if you need to have these to dial the
number (for example to add a flash to
a number to which you are forwarding
calls).
monitoring.
another extension and a caller
without the participants knowing you
are listening.
allows you to leave your station
number or message at a busy
extension.
from hearing anything through your
microphone or handset during a call.
setting and/or option
(continued on next page)
SBX IP 320 Phone User Guide
Using the Basics 2-7
Chapter 2: Using the 24-Button Digital Phone
SOFT
BUTTON APPEARS... USED...
OK
PAU S E
PICKUP
RECORD
on various option screens. to accept the currently displayed
in some of the Forwarding
settings.
when your phone is off-hook. to pick up a call that is ringing at one
in the Call Record screen. to begin recording the current
option or setting.
if you need to have these to dial the
number (for example to add a pause
to a number to which you are
forwarding calls).
of the stations within your PickUp
Group.
conversation.
Warning: In many localities, it is
illegal to record a phone call without
first notifying the person or persons
being recorded. Contact your System
Administrator for information about
call recording guidelines.
REDIAL
REPEAT
REWIND
SELECT
SEND
TRANS
when your phone off hook. Redial the last dialed number.
when you are listening to
voice mail messages.
when you are listening to
voice mail messages.
in the call log. to select the currently displayed
when you are using the
PhoneBook feature.
OR
during a Meet-Me page.
when you are on a call. to transfer the current call to another
to replay the current message from
the very beginning.
to rewind the current messages by a
few seconds each time you press it.
option.
to dial a selected name or number.
OR
when responding to a Meet-Me page.
station.
(continued on next page)
SBX IP 320 Phone User Guide
2-8 Using the Basics
Access Programming Options
Access PhoneBook Options
Use center "OK" button
instead of the "OK" soft
button, and sometimes the
HOLD/SAVE button.
Go to previous item
(indicated by left
arrow: <- - ; see
image below)
Go to previous item
(indicated by right
arrow: - ->; see image
below)
STATION 100 (T)
APR 01 XX 05:34 pm
FWD CONF REDIAL-->
STATION 100 (T)
APR 01 XX 05:34 pm
<--ICM FLASH
Return to
previous item
Go to next item
Chapter 2: Using the 24-Button Digital Phone
Nav Button
This button on the twenty-four button phone allows you to select or scroll
through multiple items or options on the display.
Multiple items often are indicated by an arrow (left or right) as shown on the
examples below.
Press the navigation key to display subsequent information
(as shown above).
SBX IP 320 Phone User Guide
Using the Basics 2-9
1. BASIC PROGRAM
2. ADVANCED PROGRAM
OK
3. SPEED PROGRAM
4. MOBIL EXTENSION PGM
OK
5. CONFERENCE ROOM PGM
6. HOTDESK PGM
OK
Chapter 2: Using the 24-Button Digital Phone
Station Programming Menu Overview
The following shows the menus available for programming features on the
24-Button phone. These menus are shown throughout this chapter when
describing the procedures to program specific features and function.
1. Use on the Nav button to scroll through the options.
2. Use the OK soft button to make selections.
SBX IP 320 Phone User Guide
2-10 Using the Basics
Chapter 2: Using the 24-Button Digital Phone
Message Wait and Callback Indicator Lights
The Message Wait light lets you know that a voice mail message is has been
left in your mailbox. The Callback light indicates whether or not a Callback
request has been placed on your phone (see page
diagram shows the location of the Message Wait and Callback lights, and is
followed by a description of each of the lights and how they are used.
Also see “Voice Mail” on page 2-62.
Messages
• A new message for the VMIB or external voice mail is defined as a
message in the mailbox which has not yet been played to the subscriber.
• A saved message is defined as a message in the mailbox which has
been played to the subscriber, but has not been deleted or moved.
• A station message wait request is defined as the MWI request left by
another intercom station without a voice message, by pressing the Call
Back button when ringing a busy or unanswered station.
2-37). The following
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Using the Basics 2-11
Chapter 2: Using the 24-Button Digital Phone
Fixed, Pre-programmed, & Flex Buttons
The phone described in this guide has both Fixed, Pre-programmed
(sometimes also known as Feature), and Flex buttons. These buttons are used
to access and perform various tasks and functions. Some may be used in
conjunction with other buttons.
• Fixed buttons are those that are permanently labeled on the phone
hardware. Such buttons might include SPEAKER, TRANS, HOLD, VOLUME,
etc.
• Pre-programmed buttons are those buttons that are pre-progra mmed by
your System Administrator. Their names/functions will be on a more
temporary-type template that can be replaced if/when the buttons are
reprogrammed, etc.
• Flex buttons are also known as "User Programmable" buttons (see
“Programming Flex Buttons” on page 2-30). In addition, Flex buttons that
are programmed to access the dial tone, are also known as "line buttons".
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Chapter 2: Using the 24-Button Digital Phone
Making and Answering Calls
• Internal calls are also known as Intercom calls. These are call s tha t
originate or that you make to another station within your phone system.
• External calls are those that originate from or that you make to a source
outside your company’s phone system (for example, customers, vendors,
etc.).
Making Calls
Dial an Internal Call
1. Lift the handset.
OR
Press SPEAKER*.
OR
Begin dialing from the dialpad.
2. Dial the station number.
Dial an External Call
The following procedure provides the steps to manually dial a call. However,
you can also use this method using a speed dial number (see
on page 2-56 for details).
1. Lift the handset.
OR
Press SPEAKER*.
OR
Go to Step 2 below.
2. Dial the access code to get to an outside line.
NOTE: Outside line (CO) access codes "9" or "88XX". Contact your
System Administrator if you are unsure about what your
company access code is.
3. Dial the phone number.
“Speed Dialing”
* For details about using the speaker, (see next
page). For information about using a headset on
your phone, see page
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Chapter 2: Using the 24-Button Digital Phone
Answering Calls
Aside from using the handset or speakerphone (when available), the operation
of the digital phones is quite basic.
Answer an Internal (Intercom) Call
Lift the handset.
OR
Press SPEAKER*.
Answering an External Call
1. Lift the handset or press SPEAKER*.
2. Press the flashing green line (Flex) button.
Using the Speaker
By default, your phone is set to Speaker mode. However, you may have
access to changing your phone to the Headset mode. Before you use the
speaker to make or answer calls, be sure that it is in the Speaker mode (see
page 2-15).
Make a Call
1. Press the line or SPEAKER.
2. Follow the usual process for making calls shown above.
Answer a Call
When the phone is ringing:
1. Press the line or SPEAKER.
End a Call
Press SPEAKER to drop the active call.
* For details about using the speaker, (see below).
For information about using a headset on your
phone, see page
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Chapter 2: Using the 24-Button Digital Phone
Switch between Handset and Speaker
To switch from Handset to Speaker Mode
While on a call:
1. Press the line or SPEAKER.
2. Place the handset on hook to transition the call from the handset to the
speaker mode.
NOTE: If you press line or Speaker and you don’t hear the caller (when
answering a call) or a dial tone (when making a call), check to
make sure that the Headset Mode is not on (see "Using the
Headset" below).
To Switch from Speaker Mode to Handset
While on a call:
Pick up the handset to remove the call from speaker mode, and continue
the conversation.
Adjust Speaker Volume
You can easily adjust the volume of the speaker during a call.
While on a call:
Use the VOLUME down (-) and up (+) to adjust the volume
of the caller’s voice.
Hint: This also works for adjusting the volume of the handset.
(continued on next page)
SBX IP 320 Phone User Guide
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