Vertical Edge 9200 Series User Manual

Download

Vertical Edge 9200 Series

User Guide

Please read this manual carefully before operating Phone. Retain it for future reference.

Vertical Edge 9200 Series Phone User Guide

Revision History

Issue

Date

Remark

0.1

Sep, 2016

Draft version

This material is copyrighted by Vertical Communications. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. Vertical Communications reserves the right to make changes in specifications at any time without notice. The information furnished by Vertical Communications in this material is believed to be accurate and reliable, but is not warranted to be true in all

cases. If you are not the intended recipient, you should destroy or retrieve this material to Vertical Communications.

All other brand and product names are trademarks or registered trademarks of their respective companies.

Vertical Edge 9200 Series Phone User Guide

Important Safety Information

To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution

information is provided to alert the consumer of known dangers:

Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming

area, etc. Caution: Use only Vertical Communications approved batteries and desktop chargers to avoid the damage to the phone. Using

other batteries or chargers voids your warranty and may cause an explosion.

1. Only trained and qualified service personnel shall install, replace or service the phone.

2. Do not spill liquid life water on the phone. If so, call the service center as this may result in fire or electric shock.

3. If you see smoke or smell something during use, unplug the power cord and the phone line. Call the service center immediately.

4. If the power adapter is used, do not touch the plug with wet hands. This may result in a fire or an electric shock or equipment damage.

5. Do not use the phone during a thunderstorm. Lightning strike may result in fire, severe electrical or acoustic shock.

6. Do not use the power adapter if the power cord or wall outlet is damaged. This may result in fire or an electric shock.

1. Ensure that children do not pull on phone cords. This may injure children or result in equipment damage.

2. The ear-piece houses a magnetic device which may attract pins or small metal objects. Keep headset clear of such objects and check before use.

3. Avoid placing the phone in an area that is excessively dusty, damp or subject to vibration.

4. Choose a site for the phone that is well-ventilated and dry.

5. Do not plug multiple plug-packs into one power outlet. This may result in the plug overheating and may result in a fire or plug pack

failure.

6. Do not put heavy things on the phone.

7. Do not drop or throw the phone.

8. Static electricity discharge will damage electronic components.

Vertical Edge 9200 Series Phone User Guide

9. Keep out of direct sunlight and away from heat.

10. No user-serviceable parts inside. Do not insert a screwdriver or any metal objects into the phone. This may cause electric shock or

damage the equipment and will render the warranty void.

11. Clean the phone with a soft, dry cloth only. Do not use volatile liquids such as petrol, alcohol, or acetone as this may cause a fire or result in discoloration or damage to plastics. Do not clean with wax or silicon products as these may enter the equipment and cause

operation to become unstable.

[EU]

European Union Declarations of Conformity

Vertical Communications declare that the equipment specified in this document bearing the ― CE‖ mark conforms to the European Union

Radio and Telecommunications Terminal Equipment Directive(R&TTE 1999/5/EC), including the Electromagnetic Compatibility

Directive(2004/108/EC) and Low Voltage Directive(2006/95/EC). Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representative.

[USA/CSA]

FCC/IC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for

help.

Vertical Edge 9200 Series Phone User Guide

This device complies with part 15 /RSS-GEN of the FCC/IC rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB003 du Canada. The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license for the system according to the Canadian regulations.

CAUTION :Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user'sauthority to operate the equipment.

Disposal of your old appliance

1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is covered by the European Directive 2012/19/EC.

2. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed

by government or the local authorities. The correct disposal of your old appliance will help

prevent potential negative consequences for the environment and human health.

4. For more detailed information about disposal of your old appliance, please contact your city office,

waste disposal service or the shop where you purchased the product.

Vertical Edge 9200 Series Phone User Guide

TABLE OF CONTENTS

1. INTRODUCTION........................................................................... 1

1.1 General ................................................................................. 1

1.2 Feature Information................................................................. 1

1.3 Feature Groupings .................................................................. 1

1.4 Edge 9200 series Phone Description ................................ ......... 2

1.5 Edge 9200 series phone Description ......................................... 3

1.6 DSS Console ................................ ................................ ......... 7

1.6.1 DSS(Direct Station Selection) Console Installation .............. 7

1.7 Edge 9200 Series Phone Installation ......................................... 8

1.7.1 Phone Connections ........................................................ 8

1.7.2 Wall Mount ................................................................... 9

1.8 Registering Station Name ...................................................... 10

1.9 Entering Character by using Entry chart ................................... 12

1.10 Assigning Features to Flex Buttons ......................................... 13

2. LCD, SPEAKERPHONE & RELATED FEATURES ........................ 15

2.1 Using the Display Menu ................................ ......................... 15

2.1.1 Attendant menu ................................ ........................... 15

2.2 Using the Speakerphone ....................................................... 16

3. RECEIVING CALLS .................................................................... 17

3.1 Answering a Call While Idle .................................................... 17

3.2 Responding to a Call While Busy ............................................ 18

3.3 Using Answering Machine Emulation (AME) ............................. 19

3.4 Differential Ring Signals......................................................... 20

3.5 Answering Calls at Night ........................................................ 20

3.6 Answering Calls to Other Stations ........................................... 20

3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls ................. 21

3.8 Forwarding Calls ................................................................ .. 21

3.8.1 Forwarding calls to another Station or Voice Mail .............. 21

Vertical Edge 9200 Series Phone User Guide

3.8.2 Forwarding calls to an external number ........................... 23

3.8.3 Forwarding callers to a Text Message ............................. 24

4. PLACING A CALL ...................................................................... 26

4.1 Internal Calls................................................................ ........ 26

4.1.1 Using Camp-On when calling a busy station..................... 26

4.1.2 Leaving a Message Wait ............................................... 27

4.2 External Calls................................................................ ....... 27

4.2.1 Placing External CO/VoIP calls ................................ ...... 27

4.2.2 Waiting for the next available CO/IP line .......................... 28

4.2.3 Account Codes: Tracking External calls for billing ............. 29

4.2.4 Disable dialing from your phone ................................ ..... 29

4.2.5 Temporarily override dialing restrictions at a phone ........... 30

4.3 Using Directory................................................................ ..... 30

4.3.1 Using Last Number Redial (LNR) ................................... 31

4.3.2 Using and Entering Saved Number Dial........................... 31

4.3.3 Using System Speed Dial Numbers ................................ 32

4.3.4 Using and Entering Station Speed Dial Numbers .............. 32

4.3.5 Using Automatic Called Number Redial (ACNR) ............... 35

5. TRANSFER, CONFERENCE & OTHER CALL HANDLING .............. 36

5.1 Call Transfer: Sendinga call to a different destination ................. 36

5.2 Call Hold: Placing a call in a waiting state ................................. 36

5.3 Broker Call: Switching between two calls .................................. 37

5.4 Joining Multiple People in a Conference ................................... 37

5.4.1 Setting up a Conference Room ................................ ...... 38

5.5 Call Park: Placing a call on Hold to Page ................................ .. 39

5.6 Two-Way Record: Recording a call.......................................... 40

6. SEND & RETRIEVE MESSAGES ................................................. 41

6.1 Responding to a Station Message Waiting Indication ................. 41

6.2 Getting Voice Mail Messages ................................................. 42

6.3 Sending and Receiving Short Text Messages ........................... 44

7. REMOTE SYSTEM ACCESS ....................................................... 46

7.1 Direct Inward System Access (DISA) ................................ ....... 46

Vertical Edge 9200 Series Phone User Guide

iii

7.2 Mobile Phone Extension ........................................................ 46

8. MISC. FEATURES ..................................................................... 48

8.1 Call Log .............................................................................. 48

8.2 Background Music and Music on Hold ..................................... 48

8.3 Using Internal, External and Meet-Me Paging............................ 49

8.4 Push-To-Talk (PTT) Page ...................................................... 50

8.5 Wake-Up Alarm .................................................................... 50

8.6 Alarm/Door Bell ................................................................ .... 51

8.7 Power Fail Transfer (PFT) ................................ ...................... 51

8.8 System Voice Memo ................................ ............................. 51

9. PBX, CENTREX & ISDN FEATURES ......................................... 53

9.1 Access PBX or Centrex features ............................................. 53

9.2 Access the ISDN Network ...................................................... 53

9.2.1 Using the Keypad facility to access ISDN features ............ 53

9.2.2 Using ISDN Supplementary Services .............................. 54

9.2.3 Activating ISDN Caller ID Restriction............................... 54

10. FEATURES & FLEX BUTTONS.................................................... 55

10.1 Entering Station Program Data ............................................... 55

10.2 Assigning Features to Flex Buttons ......................................... 55

APPENDIX A USER PROGRAM CODE .............................................. 56

APPENDIX B FLEXIBLE NUMBERING PLAN ..................................... 60

Vertical Edge 9200 Series Phone User Guide

1. INTRODUCTION

1.1 General

Your telephone is connected to an advanced-technology, highlyversatile, fully-featured telecom system designed to make office communications easy and productive.

1.2 Feature Information

We have taken every effort to make this user guide simple and straightforward. The guide starts with the simpler operations of

the Phone Speakerphone, moves on to receiving and placing calls, and then to more advanced features. Each section includes a brief and basic description of each feature and step-

by-step operation instructions.

The operations shown in this guide use the System‘s base default

Numbering Plan. Your specific Numbering Plan may be different. Some features may not be available for you to access or may be subject to certain limitations based on the set-up of the System.

Under certain operating conditions, this equipment may not be able to make emergency calls. Alternative arrangements should be made for access to emergency services.

1.3 Feature Groupings

Every effort has been taken to divide the features into a logical and consistent sequence so that features can be quickly located.

Features have been divided into groups, Receiving Calls, Placing Calls etc. Within each group, features are arranged according to

the difficulty of operation and frequency of use.

Vertical Edge 9200 Series Phone User Guide

1.4 Edge 9200 series Phone Description

Your telephone is connected to an advanced-technology, highlyversatile, fully-featured telecom system designed to make office

communications easy and productive. Edge 9200 series (shown) incorporate user interface to provide you with a cost effective, simple to use, productive communications tool. For the detailed specification, refer to the below table. Features and functions of your Phone are accessed either using

the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons. In the remainder of this Quick Guide, the Fixed or Flexible buttons are shown with a box surrounding the

BUTTON designation while Soft button menu selections are

shown with a double underline. Some buttons have to be programmed on the flexible button by using the user program

code. It is called ‗programmed xxxx‘ button. Edge 9200 8-Button Phone does not support Soft button menu.

So you have to assign the Flexible button using Feature code if you need to be operated.

The summary for Edge 9200 Series

Vertical Edge 9200 Series Phone User Guide

1.5 Edge 9200 series phone Description

The figures below present line drawings of the front of each Edge 9200 series phone identifying major elements of the user

interface. As shown, the layouts of Edge 9200 series Phones are slightly different.

Edge 9200 8-Button Phone

Edge 9200 24-Button Half Duplex Phone

Vertical Edge 9200 Series Phone User Guide

Edge 9200 24-Button Full Duplex Phone

Edge 9200 40-Button Phone

Vertical Edge 9200 Series Phone User Guide

The functions of button

Below is a brief description of the elements called out in the above Edge 9200 series Phone diagrams.

1. Ring/Message Indicator: Flashes w hen receiving a new call or you have a new message waiting.

2. LCD Display: Displays your phones status, dialing directories, and text message information.

3. Handset: Use to answer a call using the handset.

4. Speaker: Delivers ringing and other signals, and lets you hear the

caller‘s voce in speakerphone mode.

5. Dial pad buttons: Use to dial a number, select a menu item, or input a value.

6. Speakerphone button: Toggles the phone speakerphone on and off. The button illuminates w hen the speakerphone is active or the phone is in menu mode.

7. Volume control button: Use to adjust Ring, Headset, Handset, and Speaker volume.

8. Flexible buttons: Assigned as Line or feature access button.

 Edge 9200 8-Button Phone has 8-flexible buttons.  Edge 9200 24-Button Phone has 24-flexible buttons.  Edge 9200 40-Button Phone has 2*12-flexible buttons.

9. Soft keys: Soft keys are interactive, changing function based on the status of Edge 9200 24-Button & 40-Button Phone. Edge 9200 8-Button Phone does not support Soft keys.

10. Navigation key for Edge 9200 40-Button Phone

 Left: Use to select the previous group of soft keys when

◄ appears in the bottom-left of the LCD.

 Right: Use to select the next group of soft keys when ►

appears in the bottom-right of the LCD.

 Up: Scrolls through the phone‘s menu options upward.  Down: Scrolls through the phone‘s menu options

downward.

 OK: Selects the highlighted choice when navigating

through a menu.

11. Fixed buttons

Vertical Edge 9200 Series Phone User Guide

Edge 9200 8-Button Phone does not support some buttons: Flash, Directory, and Headset among the below buttons.

 Flash button: Use to seize the new line without on-hook.

So you can make a call by dialing the desired number.

 Speed button: Use to assign your speed dial numbers.

The button also deletes the last character of an input in the menu mode such as registering Station name.

 Transfer/PGM button: Transfers the current active call

or to enter programming mode.

 Directory button: Accesses your private or public

directory for speed dialing.

 DND (Do Not Disturb)/FWD button: Use to activate

DND so that your phone will not ring. Use to allow you to forward all calls to another number by setting the call

forward type (1~4).

 Call Back button: When the MWI LED indicates you

have a message, use to access your Voice Mailbox.

 Mute button: Toggles audio from the microphone to the

connected party on and off.

 Hold/Save button: Use to place a call on Hold. Also, use

to access a held call. In menu mode, it saves your inputs.

 Ear Mic. Headset button: When using a Ear Mic.

headset, this button toggles the Ear Mic. headset state. When the Ear Mic. headset is active, the button LED illuminates red. Or, press [PGM] +19 and then set ON.

Vertical Edge 9200 Series Phone User Guide

1.6 DSS Console

The available DSS (Direct Station Selection) console shows in figure below and described as follows:

 Edge 9200 48-Button Direct Station Selection (DSS) has 48

flexible buttons with tri-color LED.

1.6.1 DSS(Direct Station Selection) Console Installation

A DSS console can be installed with Edge 9200 series phone. As we described the available DSS for each phone, the available

DSS is as below:

 Edge 9200 8-Button Phone: no DSS  Edge 9200 24-Button Phone: Edge 9200 48-Button Direct

Station Selection

 Edge 9200 40-Button Phone: Edge 9200 48-Button Direct

Station Selection

The DSS console should be installed on the phone prior to making any connections to the phone. This simplifies the installation.

1. First, assure the

phone is NOT connected to power.

For convenience, you may wish to remove the handset and foot-stand; this

simplifies the DSS installation.

Vertical Edge 9200 Series Phone User Guide

2. On the right side of

the phone, remove the DSS cover.

3. Align the DSS and

phone as shown in the drawing.

4. Push the DSS into

the phone until the DSS is fully engaged.

5. Insert the screws

provided through the screw tabs in the DSS and tighten the screws into the phone. Do not over-tighten.

1.7 Edge 9200 Series Phone Installation

1.7.1 Phone Connections

Edge 9200 series have 3 connection ports (refer to following figure). each port is for connecting to: Handset, Ear Mic., and the

line cable.

1) Connect the telephone cord (curly cord) to the handset and the other end to the handset jack at the bottom of the telephone.

2) Connect the line cable to the port at the bottom of telephone and the other end to thewall socket.

3) Connect the Ear Mic. to the jack at the bottom of the telephone. To use Ear Mic. function, press [PGM] +19 and then set ON.

Figure Edge 9200 series Connections

Vertical Edge 9200 Series Phone User Guide

1.7.2 Wall Mount

Edge 9200 series phones can be mounted on the wall as needed. The following instructions describe the wall mount installation.

Note the foot-stand must be removed.

1. If installed, remove the

foot-stand from the Phone and DSS.

2. Connect all wiring to

the phone as described in ―1.7.1 Phone connection‖. Connect

the phone side wiring only.

3. If required, install the

DSS console.

4. Align the wall-mount bracket (ordered separately) over the

back of the phone, then press the bracket onto the phone applying steady pressure until it clicks into place.

5. Install the DSS console wall-mount bracket if required, in

the same way as the bracket for the phone.

6. Mark and drill two 7mm holes for plastic wall anchors (not

included).

7. Insert the two anchors into the holes, and insert and tighten

the two screws (not included) leaving about 2.5 mm (1/8inch) exposed.

8. Align the key holes in the bracket over the screws and slide

the phone down assuring the phone is secure.

9. Remove, reverse and re-install the handset hook so that

the hook catches the groove in the handset receiver.

10. Hang the handset up on the handset hook.

11. Complete all wiring connections as described in ―1.7.1

Phone connection‖.

NOTE

It may be necessary to remove the phone and tighten or loosen the screws for a secure mounting.

Vertical Edge 9200 Series Phone User Guide

1.8 Registering Station Name

User can register Station name by using Character Entry Chart. Edge 9200 series have two types of Character Entry Chart.

First, we explain the way to register Station name for Edge 9200 8Button Phone / Edge 9200 24-Button Half Duplex Phone. (e.g., A=21, B=22, C=23, T=81, Space=*1)

To delete the character

You can delete the character by pressing SPEED button.

To save the character

Press the OK Soft button or SAVE button.

Edge 9200 8-Button / Edge 9200 24-Button Half Duplex Phone

Character Entry Chart (D1 : 1

DIGIT, D2 : 2

DIGIT)

Char

A 2 1 T 8 1 1 1 0

B 2 2 U 8 2 2 2 0

C 2 3 V 8 3 3

3 0 D 3 1 W 9 1 4

E 3 2 X 9 2 5

F 3 3 Y 9 3 6

G 4 1 Z 9 # 7 7 0 H 4 2 Q 1 1

I 4 3 Z 1 2 9

J 5 1 . 1 3 0

K 5 2

SPC

* 1

L 5 3 : * 2

M 6 1 , * 3

N 6 2 ( # 1

O 6 3 ) # 2

P 7 1 - # 3

Q 7 * * 0 *

R 7 2

S 7 3

Vertical Edge 9200 Series Phone User Guide

Second, we explain the way to register Station name for Edge 9200 24-Button Full Dulex / Edge 9200 40-Button Phone.

To change input mode (ABC, abc, *, or 123)

You can enter upper or lower case letters, symbols, or numeric characters. You can change the input mode (ABC, abc, Symbol, or 123) by pressing the second soft button.

To delete the character

You can delete the character by pressing SPEED button.

To save the character

Press the OK Soft button or SAVE button.

Edge 9200 24-Button Full Dulex / Edge 9200 40-Button Phone

Character Entry Chart

Dial Pad

button

Letter Type

Uppercase(ABC)

Lowercase(abc)

Num

Symbol

Button depressions

1 2 3 4 1 2 3 4 1 2 3 4

1 @ : / @ : /

@ : /

2 A B C a b c

| $ %

3 D E F d e f

^ & _

4 G H I g h i

( ) ?

5 J K L j k l

- + /

6 M N O m n o

< > =

P Q R S p q r s 7

; :

8 T U V t u v

‗ ― `

9 W X Y Z w x y z

{ }

0 . , ? ! . , ? !

. , ?

* * . * .

* .

SPC # SPC

# [ ]

(SPC: Space)

Vertical Edge 9200 Series Phone User Guide

1.9 Entering Character by using Entry chart

Except registering Station name and Station Speed dial name assignment, entering Chracter is followed by the below ‗Character

Entry chart‘. Characters are entered by pressing the dial pad digit with the character multiple times based on the character position

on the button. To delete the character

You can delete the character by pressing the Delete Soft button or

SPEED button.

To save the character

Press the OK Soft button or SAVE button.

The chart below maps each dial pad digit to the corresponding character, symbol and numeric entry.

Edge 9200 series Character Entry Chart (D1 : 1

DIGIT, D2 : 2

DIGIT)

Char

A 2 1 T 8 1 1 1 0

B 2 2 U 8 2 2 2 0 C 2 3 V 8 3

D 3 1 W 9 1 4

E 3 2 X 9 2 5 5 0

F 3 3 Y 9 3 6 6 0

G 4 1 Z 9 # 7 7 0

H 4 2 Q 1 1 8

I 4 3 Z 1 2 9

J 5 1 . 1 3 0

0 0 K 5 2

SPC

* 1

L 5 3 : * 2

M 6 1 , * 3

N 6 2 ( # 1

O 6 3 ) # 2

P 7 1 - # 3

Q 7 * * 0 *

R 7 2

S 7 3

Vertical Edge 9200 Series Phone User Guide

1.10 Assigning Features to Flex Buttons

You may assign features and functions to the Flex buttons on your Phone (possibly CO/IP lines).

Flex buttons may be assigned for most features providing One- Touch feature activation (ex., a Flex button may be assigned to

access the Account Code feature and may include the Account code digits).

Features that may be assigned to a Flex button include:

DSS/BLF—Enter station number. Speed Dial—Enter Station/System Speed dial bin.

Flex Numbering Plan—Enter Flex Numbering Plan code User Program Code—Press TRANS/PGM and enter a User

Program code (refer to Appendix A).

CO/IP Line—Enter the CO/IP line or group number.

To assign a feature to a Flex button:

1) Press the PGM button,

2) Press the desired Flex button,

3) Press the PGM button (this step is optional according to

Featue),

4) Dial desired code and required inputs; for User Program

codes Appendix A),

5) Press the SAVE button.

To make Flexible button empty

1) Press the TRANS/PGM button.

2) Press the flexible button to be programmed.

3) Press the HOLD/SAVE button.

Frequently used feature code

Code

Description

{Call Log Display} button

{Call Coverage} button

{RECORD} button

ISDN {CLIR} button

ISDN {COLR} button

{ACD DND} button

{ACCOUNT CODE} button

Vertical Edge 9200 Series Phone User Guide

Code

Description

{LOOP} button

{INTRUSION} button

{ICM} button

{CAMP-ON} button

ISDN {KEYPAD FACILITY} button

{OHVO} button

Push-To-Talk

{Conference} button

{Callback} button

{DND} button

{Flash} button

{Mute} button

{Monitor} button

{Redial} button

{Call Forward} button

Vertical Edge 9200 Series Phone User Guide

2. LCD, SPEAKERPHONE & RELATED FEATURES

2.1 Using the Display Menu

The LCD is used to convey information to you. It provides the date, time and station number on the display while idle. It will

also provide called/calling name/number display, feature status and an interactive menu to guide you through feature access and User Program selections:

To activate the Display Menu:

 Press PGM button,  Press the Volume buttons to select. Dial the associated

number (Menu selections shown).

[1] RING/NEWKEYSET [2] COS [3] MSG RET/MOBILE-EXT [4] WAKE UP TIME

[5] MESSAGE [6] HEADSET/HOTEL [7] SUPPLEMENTARY

[*] SYSTEM [0] ATTENDANT

For more information, refer to Appendix A.

2.1.1 Attendant menu

The Attendant menu is only available on the System Attendant phone (check PGM 164 ‗System Attendant‘). Also, to access this attendant menu, check ‗Keyset admin access is Enable‘ on Web

server [Station data -> Common attributes (111)]. For more information, refer to Appendix A.

[1] PRINT [2] COS

[3] AUTHORIZATION [4] DATE AND TIME [5] MESSAGE [6] REC, VSF ANNCEMENT [7] SUPPLEMENTARY

[8] EMERGENCY HISTORY [9] USB [#] WHTU SUBSCRIBE

Vertical Edge 9200 Series Phone User Guide

2.2 Using the Speakerphone

Activate the Speakerphone at any time (except for Paging) in place of lifting the handset to receive or place calls.

Additionally, you may switch between the handset and Speakerphone during a call. By keeping the handset Off-hook, Group Listening (PGM 111: Enable) feature is activated, which

provides incoming audio over the speaker with outgoing audio from the handset. This permits a local ‗group‘ to listen to both sides of the conversation without interfering with the

conversation. While in a conversation using the Speakerphone, mute the microphone using the MUTE button. When Mute is active, the

MUTE button LED will be illuminated. To turn off Mute, press the MUTE button again.

With Auto Speaker Selection (PGM 112: ON), activating or accessing a feature by pressing its button will activate the Speakerphone automatically.

When using a Headset, the SPEAKER button controls the ON/OFF-hook state for the phone.

To use the Speakerphone to answer or place a call:

 Press SPEAKER button, the phone goes off-hook and sends

audio to the speaker and the microphone.

To control the volume of the Speakerphone or handset:

 Press the ▼ VOLUME ▲ button.

To mute the microphone:

 Select the MUTE button.

To turn off Mute (turn the microphone ON):

 Press the MUTE button.

To activate Group Listening while on an active handset call:

 Press the SPEAKER button.

Vertical Edge 9200 Series Phone User Guide

3. RECEIVING CALLS

3.1 Answering a Call While Idle

There are 3 basic types of incoming calls; internal/external ringing calls, Intercom Voice Announce calls, and Hold recalls.

Your phone may be assigned Ringing Line Preference (PGM

111); in this case, calls that ring are answered by lifting the handset. Otherwise, you must press the flashing Flex button. External calls to a Phone will appear under the CO/IP line or a

LOOP button. External calls are from CO lines or VoIP channels that are

programmed to ring at your phone. For external calls, Call Coverage Delay Ring (PGM 111: 0~15) may be assigned allowing others to answer the call before the call rings at your phone. Calls can be forwarded in some manner from another user; if

providing call coverage for other users, you may also receive Station Call Coverage calls.

Calls placed on Hold, including Transfers, parked calls, etc. will recall if left on hold for too long.

ICM Voice Announce calls are answered based on the ICM Signaling mode (PGM 112: H/T/P) at the receiving phone; in

Hands-free (HF) mode, after the splash tone and announcement, speak normally into the microphone. In the Privacy (PV) mode, lift

the handset to respond. The ICM Signaling mode also can be assigned in Station Programming.

The LCD will display the calling number or, if available, the name of the station or CO/VoIP line, CO Line Name Display.

To answer a call ringing at your phone:

 Lift the handset or press the flashing Flex button (as needed),

the call will be connected.

To respond to an Intercom Voice Announce call:

 In HF mode, simply speak as normal into the microphone,

OR,

 In PV mode, lift the handset to respond.

Vertical Edge 9200 Series Phone User Guide

3.2 Responding to a Call While Busy

While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or Voice-Over announcements. Muted Ring is

provided over the speaker of your Phone indicating a Call Waiting. You also may receive Camp On tones, a burst of tones on top of

the existing call, as an indication of another call waiting. While busy, certain stations can activate Voice-Over to your

phone. In this case, audio is received from both the active call and the Voice Over announcement at the same time. Respond to any of these Off-hook Signals in one of several ways;

place the existing call on Hold and respond to the new incoming call, activate One-time DND, send a Silent Text Message, or

ignore the new call. Silent Text Message requires a TEXT MESSAGE button (not

available on a SLT or other non-display terminal). The Attendant or Secretary may use Intrusion to announce a call

while you are busy.

To answer a Call Waiting:

 Press HOLD/SAVE and/or,  Press the flashing CO/IP LINE button.

To activate One-time DND:

 Press the DND button.

To send a Silent Text Message:

 Press the programmed TEXT MESSAGE button,  Select the desired message to send.

Vertical Edge 9200 Series Phone User Guide

3.3 Using Answering Machine Emulation (AME)

When a call is connected to your voice mail, you can screen the

call as with a normal Answering Machine. The caller‘s voice is

played over your speaker while the message is being recorded. There are two methods of notification and call screening provided,

LED blink mode or Speaker hearing mode. Manual Mode—the Answering Machine Emulation (AME) Flex

button will flash to notify you of a call. You may press the Flex button to hear the caller as the voice message is stored.

Auto Mode—when the call is sent to the voice mailbox, the

caller‘s voice is automatically broadcast over the speaker of your

Phone. You may terminate screening, leaving the caller in voice mail to

record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voicemail.

The AME feature is only available when using the VSF Voice Mail; a AME button should be programmed (refer to Appendix A User

Program Codes).

To assign an AME button:

 Manual mode:

PGM + Flex + *564 + 0 + SAVE

 Auto mode:

PGM + Flex + *564 + 1 + SAVE

To screen a call in Manual mode:

 Press the flashing AME button, the caller‘s voice is broadcast

over the station speaker and stored in the voice mailbox (in the Speaker hearing mode, broadcast is automatic).

To stop the voice broadcast and leave the caller in Voice Mail:

 Press the illuminated SPEAKER button.

To talk with the caller and record the conversation in Voice Mail:

 Press the MUTE button.

To answer the call and cancel the voice message recording:

 Press the illuminated AME button, the caller is connected and

the Voice Mail disconnected.

Vertical Edge 9200 Series Phone User Guide

3.4 Differential Ring Signals

When multiple phones in a small area ring, it can be difficult to tell which are ringing. Edge 9200 Series Phone has 15 Ring Tones

available for differentiating one phone‘s ringing from another.

To select a Ring Tone from phone memory:

 Press the PGM button,  Dial 1 for Ring Tones,  Dial 1 or 2 for Internal or External ring,  Dial 01-15 for the desired tone number; a confirmation tone is

heard,

 Press SAVE to make the selection.

3.5 Answering Calls at Night

In the Night mode, Loud Bell Control may be used to send ring signals to external bells. You may answer these calls with

Universal Night Answer (UNA).

To answer a call ringing during night mode:

 Lift the handset,  Dial *567 (the number may be different according to the

numbering plan).

3.6 Answering Calls to Other Stations

When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringing at a specific station (Direct Call Pick-Up) or you may choose to answer the oldest call ringing

to your station group (Pick up Group Pick-Up). The code of Direct call pick-up and Pick up group pick-up may be different according to the numbering plan.

NOTE—Pick-Up will not answer calls on the ringing station Private Line unless the line appears on your phone.

To answer a call ringing at another station:

 Lift the handset,  Dial *77 (Direct Call Pick-Up code),

Vertical Edge 9200 Series Phone User Guide

 Dial the Intercom Number of the ringing station; the call will be

connected.

To answer a call ringing at a station in your group:

 Lift the handset,  Dial *588 (Pick up Group Pick-Up code), the call is connected.

3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls

Activate Do-Not-Disturb when you wish to not be interrupted; the phone will block incoming calls. Internal callers will receive a fast

busy tone and the display will show the DND status. Activate DoNot-Disturb while ringing(One-Time DND); Ringing terminates and the caller will get a fast busy tone and it requires a DND button.

When an Executive activates DND, calls are forwarded to the paired Secretary automatically.

The Attendants and Secretary may be able to activate Override

Priviledge (PGM 111: Enable) & Barge in Mode (PGM 111: Monitor & Join & Disconnect) on an active call. The Attendants

may also cancel DND at other stations.

To toggle DND ON and OFF:

 Press the DND button.

3.8 Forwarding Calls

3.8.1 Forwarding calls to another Station or Voice Mail

Incoming calls may be diverted to other resources of the system. Resources include other stations, VSF Voice Mail and External Voice Mail. Your LCD and the LCD of the forward receiver will both indicate the forward status. Call Forward can be activated from your phone or from a different station (Call Forward, Remote). You may define the conditions or ‗type of forward‘ as below:

0: Remote-activate Call Forward for your phone from a

different phone within the System.

1: Unconditional—all calls to the station, except recalls, are

forwarded.

Vertical Edge 9200 Series Phone User Guide

2: Busy—Immediately forwards all calls, except recalls, when

the station is busy.

3: No Answer—forwards all calls to the station, except recalls,

when the station does not answer within the No Answer timer.

4: Busy/No Answer—forwards calls if the station is busy or

does not answer within the No Answer timer.

5: Incoming CO Off-net: Forward calls to an external

destination; calls can be forwarded from an internal station or a remote location.

When you forward calls from a different station, you may need to enter your Authorization Code.

Calls on a Private Line will not forward except to a station with an appearance of the Private Line or to Voice Mail.

To activate Call Forward from your phone to another phone or internal system resource:

 Lift the handset,  Press the Forw ard Soft button or the FWD button,

 Dial the type of forward code 1-4,  Dial the destination number.

To deactivate Call Forward from your phone:

 Lift the handset,  Press the Forw ard Soft button or the FWD button,

 Dial #.

To activate Call Forward for your phone from a different phone within the System (Call Forward, Remote):

 Lift the handset,  Press the Forw ard Soft button or the FWD button,  Dial 0 (Remote Call Forward code),  Dial your Authorization code (Station number & Password),

 Dial the ‗type of forward‘ code 1-4,  Dial the destination number.

To deactivate Call Forward, Remote:

 Lift the handset,  Press the Forw ard Soft button or the FWD button,

 Dial 0 (Remote Call Forward code),  Dial your Authorization code (Station number & Password),  Press the # key.

Vertical Edge 9200 Series Phone User Guide

3.8.2 Forwarding calls to an external number

Forward calls to an external destination; calls can be forwarded from an internal station or a remote location. You may define

the conditions or ‗type of forward‘ as listed below:

1: Unconditional—all calls to the station, except recalls, are

forwarded.

2: Busy—Immediately forwards all calls to the station, except

recalls, when station is busy.

3: No Answer—forwards all calls to the station, except

recalls, when the station does not answer within the No Answer timer.

4: Busy/No Answer—forwards calls if the station is busy or

does not answer within the No Answer timer.

When you forward calls from a different station or a remote location, you may need to enter your Authorization Code. In

addition, from a remote location, you must access the system through a DISA enabled CO line.

To activate Call Forward, Off Premise (forward to an external number) from your phone:

 Lift the handset,  Press the For ward Soft button or the FWD button,

 Dial the type of Forward code (1-4),  Press SPEED button,  Dial Speed Dial bin number,  Replace the handset, return to idle.

To activate Call Forward, Off Premise (forward to an external number) from a different phone within the System:

 Lift the handset,  Press the For ward Soft button or the FWD button,

 Dial 0 (Remote Call Forward code),  Dial your Authorization code (your station number &

Password),

 Dial the type of Forward code (1-4),  Press SPEED button,

 Dial Speed Dial bin number,  Replace the handset, return to idle.

Vertical Edge 9200 Series Phone User Guide

To activate Call Forward, Off Premise (forward to an external number) from a remote location:

 Lift the handset,  Dial the telephone number of a DISA assigned CO line,  While receiving dial-tone, dial *554 (Call Forward feature

code: the number may be different according to the numbering plan),

 Dial your Authorization Code (your station number &

Password),

 Dial the type of Forward code (6-9),  Dial Speed Dial bin number,

 Replace the handset, return to idle.

3.8.3 Forwarding callers to a Text Message

Using a Phone, the system can be set up to return a ‗Text

Message‘ to internal callers. When calling your Station, internal

callers will automatically receive the selected message or you can send a text message you select in response to an internal

call, Silent Text Message. There are 11 Custom Display Messages each up to 24 characters. Ten can be assigned by the Attendant and one

assigned by you. In addition, there are ten fix Pre-Defined Text Messages; some

allow auxiliary input for time, date, etc. (as shown in message list). Message 00:Your customer message

Message 01:LUNCH RETURN AT hh:mm Message 02:ON VACATION RETURN AT DATE mm:dd

Message 03:OUT OF OFFICE RETURN AT TIME hh:mm

Message 04:OUT OF OFFICE RETURN AT DATE mm:dd Message 05:OUT OF OFFICE

RETURN UNKNOWN Message 06:CALL (enter up to 17 digits) Message 07:IN OFFICE STA xxxx

Message 08:IN MEETING RETURN AT TIME hh:mm

Message 09:AT HOME Message 10:AT BRANCH OFFICE Message 11~20:Custom message (Attendant or System)

Vertical Edge 9200 Series Phone User Guide

To activate Custom or Pre-Defined Message Forward:

 Press PGM ,  Dial User Program feature code 51,  Dial the two-digit text Message code (00-20),

 Dial any auxiliary input for messages of 01-04 and 06-08,  Press SAVE , forward confirmed.

To cancel activated Message:

 Lift the handset,  Press the Forward Soft button or the FWD button,  Dial #.

To program the Station Custom Message (00) at your station:

 Press PGM ,  Dial User Program feature code 52,  Enter Message contents, up to 24 characters,

 Press SAVE to save the message.

Vertical Edge 9200 Series Phone User Guide

4. PLACING A CALL

4.1 Internal Calls

You can place calls to other stations in the system over the Intercom. The call will ring, or for an ICM Voice Announce call, a

splash tone will be heard. Ring or Voice Announce is normally determined by settings at the called station but you may change

this by dialing ‗#‘ after placing the call. By changing the mode, a

Voice Announce call will ring or a ringing ICM call will allow Voice Announce (toggle). You can assign a Flex button for Direct Station Selection/Busy Lamp Field (DSS/BLF). The DSS/BLF button allows you to call

another station with the single of a button. The button LED will display the other station‘s status (ON=busy, OFF=idle). When you go off-hook, you may connect to another station or system resource automatically. This Idle Line Selection (Prime Line) (PGM 121) may be immediate or delayed allowing you to take other actions during the delay. Otherwise, you may press another Flex button before going off-hook to override Prime Line Preference. If you go off-hook and take no action, Intercom dial-tone will timeout, and after the Howler tone (PGM 112: ON) is received, your

phone will be placed out-of-service in Intercom Lock-Out; you then must hang-up to return the phone to an idle state.

To place an Intercom call:

 Lift the handset,  Dial the Intercom number of the desired station,  When the call is answered or the Splash tone is heard, begin

speaking with the called party.

4.1.1 Using Camp-On when calling a busy station

If the called party is busy, you may activate Camp-On, Callback at the station. Camp-On allows you to wait off-hook for the called station to answer. Callback allows you to hang-up, and

when the busy station returns to an idle state, the system will call your station; after you answer the callback, the system will call the previously busy station. If you are the Attendant or Secretary, you may activate Intrusion. You may also use Step Call; dial the next station by

dialing the last digit of the Intercom number.

Vertical Edge 9200 Series Phone User Guide

To Camp-On (wait off-hook) for a busy station:

 Press * and await an answer.

To request a Callback (wait on-hook) for a busy station:

 Press the MSG soft button or the CALL BACK button and hang-

up.

4.1.2 Leaving a Message Wait

If the called user does not answer or is in DND mode, you may leave a Message Wait. The called user will receive a Message

Wait indication; the message will be displayed in Edge 9200 Series phone. If the ring/message LED is set to Message Wait Indication, the ring/message LED will flash.

To activate Message Waiting:

 Press the MSG button and hang-up.

4.2 External Calls

4.2.1 Placing External CO/VoIP calls

External calls are placed on CO/IP lines. These ‗lines‘ are

accessed either using a button on the Phone assigned as a CO/IP line or using dial codes. The CO/IP lines are grouped for

different types of calls, local, long distance, etc. Using the CO/IP line group code, you will be able to access any line from the group. A Flex button on the Phone assigned as a LOOP

button lets you access a line from a group. Dial codes for access to CO/IP lines are and Dial codes is different according to Numbering plan:

Individual CO/IP line access—

88 + XX or XXX (XX or XXX are CO line number)

CO/IP Group access—

89 + XX or XXX (XX or XXX are CO Group number)

Any CO/IP Line access—

9 or 0

Vertical Edge 9200 Series Phone User Guide

When dialing on a CO line which uses pulse style signals, you may activate Dial Pulse to Tone Switchover changing to DTMF style dialing (for banking services, etc.). CO Line singnal (DTMF or Pulse) can be set in PGM 141. When placing an IP call, you must dial an IP address using the ‗*‘ key in place of the dot. If Least Cost Routing is set-up, the number you dial will be analyzed and the system will place the call on the least expensive route. You may be assigned Dialing and/or CO/IP Line Access Restrictions, in which case you will receive error tone if you attempt to dial or access a restricted number/CO/IP line. CO/IP line and Station Class Of Service (COS), which establish

dialing restrictions, may vary during Day and Night operation (Day/Night COS).

You may need to enter an Authorization code before placing calls, in which case you will receive a second dial tone. Your external calls may be subject to Call Time Restrictions

(PGM 111: ON), you will receive a Call Warning Tone prior to disconnect.

NOTE—In the event of an emergency, assigned Emergency numbers (ex., 911 call) may be dialed from any station in the

System regardless of a Station’s dialing restrictions (COS).

To place an external call:

 Lift the handset,  Dial the CO/IP line/group,  Dial the desired number.

4.2.2 Waiting for the next available CO/IP line

If all the lines connected to your system are busy, you will receive an All Trunks Busy signal. You may request to be

notified when a line becomes free.

To activate a queue if the selected/dialed line is busy:

 Select the desired CO/IP line button; when the busy

notification is returned, press the Call Back button,

 Return to an idle state by going on-hook; when the line is

available, the Station will be notified (ringing).

Vertical Edge 9200 Series Phone User Guide

4.2.3 Account Codes: Tracking External calls for billing

In some cases, you or your company may desire to track calls for billing or other purposes. You may enter an Account Code,

which is output from the system to a printer in the SMDR

(Station Message Detail Recording) report. You may have an Account Code Flex button as below:

To assign {Account Code} Flexible button:

PGM + {FLEX} + PGM + 84 + SAVE

To enter an Account Code before the call:

 Lift the handset,  Press the assigned ACCOUNT CODE button,  Dial the Account Code (1-12 digits),

 Press *, Intercom dial tone is heard,  Place the CO/IP call as normal.

To enter an Account Code during a call:

 Press the assigned ACCOUNT CODE button,  Dial the Account Code (1-12 digits),

 Press *.

4.2.4 Disable dialing from your phone

You can temporarily ‗Lock‘ your phone by activating Temporary COS down, which will disable all dialing from the phone. To

resotre Temporary COS you must enter the station‘s current password.

To activate Temporary COS down:

 Press TRANS/PGM ,  Dial 21 (User Program code),  Press HOLD/SAVE . The MUTE button will be blinking.

To restore Temporary COS:

 Press TRANS/PGM ,  Dial 22 (User Program code),

 Enter the current password (station number and password),  Press HOLD/SAVE .

Vertical Edge 9200 Series Phone User Guide

4.2.5 Temporarily override dialing restrictions at a phone

Override the dialing restrictions at any phone by activating Walking COS. The Walking COS dialing restriction levels are applied for a single call only. For multiple calls, you will need to

reactivate Walking COS or use the FLASH button to regain CO/IP dial-tone.

To activate Walking COS:

 Press TRANS/PGM ,  Dial 23 (User Program code),

 Dial your authorization Code (station number and password)

at other phones,

 Place call as normal.

4.3 Using Directory

Edge 9200 series will be displayed the menu as below by pressing the SPEED button two times or the DIRECTORY button:

1) Edge 9200 8-Button Phone ICM:1 U_SPD:2 S_SPD:3

2) Edge 9200 24-Button Phone

1.DIAL BY ICM NAME

2.DIAL BY STA SPD NAME

3.DIAL BY SYS SPD NAME

3) Edge 9200 40-Button Phone

1.PRIVATE DIRECTORY

2.PUBLIC DIRECTORY

3.VIEW STATION NAME

4.LDAP SEARCH

5.ALL SEARCH

 ICM, DIAL BY ICM NAME, and VIEW STATION NAME

mean all station name/number information.

 U_SPD, DIAL BY STA SPD NAME, and PRIVATE

DIRECTORY mean the station speed information.

Vertical Edge 9200 Series Phone User Guide

 S_SPD, DIAL BY SYS SPD NAME, and PUBLIC

DIRECTORY mean the system speed information.

User can assign Station Speed Dial numbers at his/her phone. Only an Attendant can assign System Speed Dial numbers via Web Admin (System Data > System Speed Dial).

4.3.1 Using Last Number Redial (LNR)

The last number dialed on an external call is automatically saved in the Last Number Redial (LNR) buffer. The system will store the numbers dialed on the last calls.

To dial the Last Number for an external call:

 Lift the handset,  Press the SPEED button,  Dial *,

Or,

 Press the Redial Soft button,  Press the Volume up and down buttons to select from the last

numbers dialed or received,

 Press the OK Soft button or HOLD/SAVE button.

4.3.2 Using and Entering Saved Number Dial

You may store the last number dialed on an external call to the Saved Number Dial buffer for convenient dialing at a later time. The Saved number is stored until a new number is saved.

To store the last number on an external call:

 Lift the handset,  Press the desired external number and starting conversation,

 Press the SPEED button two times during conversation,

To place a call using Save Number Dial:

 Lift the handset,  Press the SPEED button,

 Dial #.

Vertical Edge 9200 Series Phone User Guide

4.3.3 Using System Speed Dial Numbers

You may, if allowed, use System Speed Dial to call frequently dialed numbers.

In some cases, these numbers are divided into groups called System Speed Zone Groups. In this case, you may access some numbers and not others and your dialing restrictions may

be invoked.

To place a call using System Speed Dial by using Speed button:

 Lift the handset,  Press the SPEED button,

 Dial the desired System Speed Dial bin number.

Or,

 Press the SPEED button two times,  Press the Number or Use Volume Up/Down (or Navigation

Up/Down key) to select ‗S_SPD:3 (Edge 8-Button), 3.DIAL BY SYS SPD NAME (Edge 24-Button), 2.PUBLIC DIRECTORY (Edge 40-Button)‘,

 Press the OK button.  Select the desired System Speed Dial bin number,

 Press the Send Soft button, the OK button, or the HOLD/SAVE

button.

To place a call using System Speed Dial by using Directory button (for Edge 24-Button & 40-Button):

 Lift the handset,  Press the DIRECTORY button,  Use Volume Up/Down (or Navigation Up/Down key) to select

‗3.DIAL BY SYS SPD NAME (Edge 24-Button), 2.PUBLIC DIRECTORY (Edge 40-Button)‘,

 Select the desired System Speed Dial bin number,  Press the Send Soft button, the OK button, or the HOLD/SAVE

button.

4.3.4 Using and Entering Station Speed Dial Numbers

Each station in the system is allocated memory for Station Speed Dial numbers each up to 25 digits. These numbers are

entered at the user‘s station and may include several ‗special‘

instructions. Special instructions and the corresponding button are:

Vertical Edge 9200 Series Phone User Guide

PAUSE will momentarily stop dialing. FLASH as 1st digit—Activate dial tone detect.

FLASH not as 1st digit—The system will generate a flash on

the CO line.

CALL BACK as 1st digit—Send digits as ISDN Keypad Facility

message.

‘*’ as 1st digit—Display Security, the stored number will not be

displayed when used.

‗*‘ not as 1st digit—Dial Pulse to Tone Switchover, the system

will switch from pulse to tone dialing.

When entering a Speed Dial, a 20 character name may be associated with the number for Dial by Name.

Edge 9200 series Character Entry Chart (D1 : 1

DIGIT, D2 : 2

DIGIT)

Char

A 2 1 T 8 1 1 1 0

B 2 2 U 8 2 2 2 0

C 2 3 V 8 3 3

D 3 1 W 9 1 4

E 3 2 X 9 2 5 5 0

F 3 3 Y 9 3 6 6 0

G 4 1 Z 9 # 7 7 0 H 4 2 Q 1 1

I 4 3 Z 1 2 9

J 5 1 . 1 3 0

0 0 K 5 2

SPC

* 1

L 5 3 : * 2

M 6 1 , * 3

N 6 2 ( # 1

O 6 3 ) # 2

P 7 1 - # 3

Q 7 * * 0 * R 7 2

S 7 3

To place a call using Station Speed Dial:

 Lift the handset,  Press the SPEED button,  Dial the desired Station Speed Dial bin number.

Or,

 Lift the handset,  Press the SPEED button two times,

Vertical Edge 9200 Series Phone User Guide

 Use Volume Up/Down (or Navigation Up/Down key) to select

‗U_SPD:2 (Edge 8-Button), 2.DIAL BY STA SPD NAME (Edge 24-Button), 1.PRIVATE DIRECTORY (Edge 40Button)‘,

 Select the desired Station Speed Dial,  Press the Send Soft button, the OK button, or the HOLD/SAVE

button.

Or,

 Press the DIRECTORY button,  Use Volume Up/Down (or Navigation Up/Down key) to select

‗U_SPD:2 (Edge 8-Button), 2.DIAL BY STA SPD NAME (Edge 24-Button), 1.PRIVATE DIRECTORY (Edge 40-

Button)‘,

 Select the desired Station Speed Dial,  Press the Send Soft button, the OK button, or the HOLD/SAVE

button.

To enter a Station Speed Dial number with Name:

 Press TRANS/PGM ,  Press the SPEED button,

 Press the station speed bin number,  Select/dial the CO/IP line/group,  Dial the desired number,  Press the HOLD/SAVE

 Select/dial the CO/IP line/group,  Dial the desired number,  Press the HOLD/SAVE button,  Enter the associated name if desired, using the Character

Entry chart,

 Press HOLD/SAVE .

To assign a Station Speed Dial number directly to a Flex button:

 Press TRANS/PGM ,  Press the desired Flex button,  Select the Tel Num Soft button,  Select/dial the CO/IP line/group,

 Dial the desired number,  Press HOLD/SAVE,  Enter the associated name if desired, using the Character

Entry chart,

 Press HOLD/SAVE .

Vertical Edge 9200 Series Phone User Guide

4.3.5 Using Automatic Called Number Redial (ACNR)

When making an external call and a busy signal is received, the system can be set to retry the number until the call is connected,

the feature is cancelled, or the maximum number of retries is attempted—this is Automatic Called Number Redial (ACNR). For each retry, the system will activate your speaker then place

the call with the microphone muted. When the remote end answers, you must select the MUTE button, or lift the handset.

Either of these actions will cancel the ACNR request as well as connect you to the remote party.

To set up ACNR, while on an outgoing call:

 Select the ACNR Soft button,  Hang-up handset.

To cancel the ACNR request:

 Press the Stop Soft button.

Vertical Edge 9200 Series Phone User Guide

5. TRANSFER, CONFERENCE & OTHER CALL

HANDLING

5.1 Call Transfer: Sendinga call to a different destination

You can send an active call to another station or other resource of the system, Call Transfer. You can screen the transfer with the receiving party (Screened Call Transfer) or complete the

transfer without screening (Unscreened Call Transfer). Transferred calls, internal or external, are place in Transfer Hold.

These calls will receive Music on Hold (MOH) and will recall if not answered in a timely manner.

If an Unscreened Transfer call encounters an error or DND, it may immediately recall at your Station. DSS/BLF buttons may be employed to transfer calls.

To transfer an active call:

 Press TRANS/PGM ,  Call the transfer party,  Unscreened Call Transfer- Hang-up,  Screened Call Transfer– When call is answered or Splash

tone is heard, announce the call and hang-up.

5.2 Call Hold: Placing a call in a waiting state

You may place an active Internal or External call in one of several holding states. In System Hold, other non-restricted stations may

pick-up the call. In Exclusive Hold, only the holding station may pick-up the call.

The system is assigned a preferred hold type (System or Exclusive). You may override this Hold Preference by pressing the HOLD/SAVE button twice.

The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other Phone users. There are also user operations such as pressing a DSS/BLF button

that will place a call in Automatic Hold. Calls will remain in the held state for a period and then recall the

user. This Hold Recall is provided with a different ring signal. If

Vertical Edge 9200 Series Phone User Guide

not answered in a timely manner, the Attendant will receive

Attendant Hold Recall.

To place a call on Hold:

 Press HOLD/SAVE button.

5.3 Broker Call: Switching between two calls

You may switch between the active call and a call on Hold, placing the active call on Hold acting as a broker between two or more parties, Broker Call. Edge 9200 series phone users may

‗broker‘ for multiple calls for External call up to the number of CO/IP line buttons. In case of Internal call, Edge 9200 series phone users may ‗broker‘ for calls up to 3 parties.

To switch between two calls for External call (Broker Call):

 Press the desired CO/IP line button.

To switch between two calls for Internal call (Broker Call):

 Press the HOLD/SAVE button.

5.4 Joining Multiple People in a Conference

You can establish a Conference with up to 13 parties. The other parties in the Conference may be internal. A Conference can be placed on Hold and is subject to Hold

Recall.

To assign {Conference} Flexible button for Edge 8-Button:

TRANS/PGM + {FLEX} + TRANS/PGM + 91 + HOLD/SAVE

To establish a Conference:

 Establish call with one of the desired conference parties,  Select the Conf Soft button (Edge 24-Button & 40-Button) or

press the programmed Conf button (Edge 8-Button),

 Establish call with the other conference party,  Select the Conf Soft button or press the programmed Conf

button,

Vertical Edge 9200 Series Phone User Guide

 Select the Conf Soft button or press the programmed Conf

button again to establish the conference.

To place a Conference on Hold:

 Press the HOLD/SAVE button.

To retrieve the Conference from Hold:

 Select the Conf Soft button or press the programmed Conf

button.

To establish an Unsupervised Conference:

 Establish conference with two external parties,  Select the Conf Soft button or press the programmed Conf

button,

 Hand-up handset.

To retrieve an Unsupervised Conference:

 Lift the handset,  Select the Conf Soft button or press the programmed Conf

button.

5.4.1 Setting up a Conference Room

In addition to establishing a Conference, up to 9 Conference Rooms can be set up. When setting up a Conference Room, a

password can be designated for invited parties (internal and external parties) to use for accessing the established Conference

Room.

To set-up a Conference Room:

 Press the TRANS/PGM button,  Dial 53 to create a Conference Room,

 Dial the desired Conference Room number (1-9),  If desired enter a 5 digits password for the Conference Room,  Press HOLD/SAVE to establish the Room.

To join a Conference Room:

 Lift the handset,  Dial 59 (Conference Room entry code),  Dial the Conference Room Number,

Vertical Edge 9200 Series Phone User Guide

 Dial the Conference Room password.

Or, press a preprogrammed Conf button.

To transfer a call to a Conference Room:

 Press the TRANS/PGM button,  Dial 59 (Conference Room Entry code),

Or, Press a Conference Room flex button,

 Hang up.

To delete a Conference Room:

 Press the TRANS/PGM button,  Dial 54 (Conference Room delete code),  Dial the Conference Room number (1-9),  Dial the Conference Room password (5 digits),  Press HOLD/SAVE to delete the Conference Room.

5.5 Call Park: Placing a call on Hold to Page

A user may transfer an active CO/IP call to a special holding location (Park Orbit), which can be accessed easily from any

station in the system. Typically, this feature is used with Paging to notify the desired user of a parked call.

Parked calls are subject to Hold Recall after the Call Park timer.

To park an active external call:

 Press TRANS/PGM ,  Dial the Park Orbit (Summit:#601-#619, Summit800),

Or, press a Park Orbit flex button,

 Return to idle.

To retrieve a parked call:

 Lift the handset,  Dial the Park Orbit.

Vertical Edge 9200 Series Phone User Guide

5.6 Two-Way Record: Recording a call

You may record an active external/Internal conversation in your Voice Mail Box. During recording a call, the LED of the Flex

Record button is flashing. Before using the recording, the following admin have to be

checked:

1. Station Data > Station VM Attribute (PGM 127)

1) VSF Aceess: Enable.

2) Two War Record: ON.

3) Automatic Talk Recording Destination: VSF group No.

4) Automatic Talk Recording Option (OFF/ALL/CO)

- If this option is set to OFF, User can press the programmed Record button to record.

- If this option is set to ALL, User can record all conversation without pressing the programmed

Record button.

- If this option is set to CO, User can record the external call without pressing the programmed

Record button.

2. Station Group Data > Station Group Assignment (PGM 190)

1) The above ‗Automatic Talk Recording Destination‘ is assigned. e.g. *401 as group number

2) Select the group type: VSF-VM

To assign {Two Way Record} Flexible button:

TRANS/PGM + {FLEX} + TRANS/PGM + 80 + HOLD/SAVE

To activate Two-Way Record while on a call:

 Press the programmed Record button, record warning tone is

heard and recording starts.

To stop Two-Way Record while on a call:

 Press the programmed Record Soft button or,  Hang-up, return to idle.

To play Two-Way Record:

 Press the CALL BACK button,  Select the VSF MSG to use Volume button or Navigation key  Enter the station number and Password.

 User can check the recoding.

Vertical Edge 9200 Series Phone User Guide

6. SEND & RETRIEVE MESSAGES

6.1 Responding to a Station Message Waiting Indication

Another station can leave a Station Message Waiting indication (MWI) when you do not answer or your phone is in DND mode. The message will be displayed on the LCD screen in Edge 9200

Series phone. If programmed, a flashing MSG LED of the Call back button also will indicate when there is a Message Waiting. As a further notification, a Message Wait Reminder Tone can be

provided. You may review and delete messages as well as respond with a call back.

The message type and description

1. ST / ICM MWI: Station message

2. CL / CLI MSG: Caller ID message

3. VS / VSF MSG: System Voice Mail

4. VM / VMS MSG: Commercial Voice Mail

5. US / UMS MSG: UMS Server Voice Mail

6. MS / SMS : SMS message

To review your Station messages (Edge 8-Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

ST CL VS VM US MS 001 000 001 000 000 000

 Dial 1 to view ST (Station messages), Dial 2 for CL, Dial 3 for

VS, Dial 4 for VM, Dial 5 for US, and Dial 6 for MS to review message.

To review your Station messages (Edge 24-Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

ST CL VS VM US MS 001 000 001 000 000 000 DIAL 1-6

 Dial 1 to view ST (Station messages), Dial 2 for CL, Dial 3 for

VS, Dial 4 for VM, Dial 5 for US, and Dial 6 for MS.

 Press Show Soft button or OK button to review message.

Vertical Edge 9200 Series Phone User Guide

To review your Station messages (Edge 40-Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

1. ICM MWI(000)

2. CLI MSG(000)

3. VSF MSG(000)

4. VMS MSG(000)

5. UMS MSG(000)

6. SMS(00) SELECT (1-6)

 Select the message to use the navigation Up/Down key,  Press the OK soft button or OK button.

To return a call from the list of ST (Station Message) (Edge 8Button):

 Press the CALL BACK button,  Dial 1 for Station Message,

 Press the CALL BACK button.

To return a call from the list of ST (Station Message) (Edge 24Button) :

 Press the CALL BACK button,  Dial 1 for Station Message,  Press the SHOW soft button or the CALL BACK button.

To return a call from the list of ICM MWI (Edge 40-Button) :

 Press the CALL BACK button,  Select ‗1. ICM MW‘ to use the nagivation key,

 Press the OK button,  Select the desired message to use the nagivation key,  Press the OK button or the CALL BACK button.

6.2 Getting Voice Mail Messages

When callers are forwarded or recall to your Voice Mail Box, they can leave a voice message.

The Voice Mail system allows access to and management of received voice messages. While in your Mail Box, you have control of your password and Mail Box greeting. In addition, you

Vertical Edge 9200 Series Phone User Guide

can remotely control Call Forward for your station from the VMIM/VSF/VMIB. You will need to register an Authorization Code for your station to access the VMIM/VSF/VMIB Voice messages.

To assign a {VMAILBOX} Flex button:

TRANS/PGM + {FLEX} + VM group (PGM 190) + Mail-box (station)

number + HOLD/SAVE

To retrieve Voice Mail locally using a Flex button:

 Press the programmed VOICE MAIL Flex button,  Dial your Mail Box number and corresponding password to

receive the ‗Number of Messages‘ prompt,

 Dial desired option codes,  At completion of session, hang-up to return to idle.

To retrieve Voice Mail locally using the CALL BACK button (Edge 8-Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

ST CL VS VM US MS 000 000 001 000 000 000

 Dial 3 for VS (System Voice Mail) or 4 for VM (Commercial

Voice Mail),

 After the prompt enter your station number and password,  Dial desired option codes,

 At completion of session, hang-up to return to idle.

To retrieve Voice Mail locally using the CALL BACK button (Edge 24-Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

ST CL VS VM US MS 000 000 001 001 000 000 DIAL 1-6

 Dial 3 for VS (System Voice Mail) or 4 for VM (Commercial

Voice Mail),

 After the prompt enter your station number and password,  Dial desired option codes,

 At completion of session, hang-up to return to idle.

Vertical Edge 9200 Series Phone User Guide

To retrieve Voice Mail locally using the CALL BACK button (Edge 40-Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

1. ICM MWI(000)

2. CLI MSG(000)

3. VSF MSG(001)

4. VMS MSG(001)

5. UMS MSG(000)

6. SMS(00) SELECT (1-6)

 Select ‗3. VSF MSG(System Voice Mail)‘ or ‗4. VMS MSG

(Commercial Voice Mail)‘ to use the navigation Up/Down key,

 Press the OK soft button or OK button.

 After the prompt enter your station number and password,  Dial desired option codes,

 At completion of session, hang-up to return to idle.

Your system administrator may program your system to skip selecting 3 for VSF or 4 for VM.

To access your Voice Mail Box from a Remote Location:

 Lift the handset,  Dial the telephone number of a DISA CO line answered by the

VSF/ Auto Attendant,

 At answer, dial # to receive the ‗Station number & Password‘

prompt,

 Dial desired option codes after Voice prompt,  At completion of session, hang-up.

6.3 Sending and Receiving Short Text Messages

You can exchange short text messages (up to 80 alpha numeric characters) with other display phone users. These messages

will activate the message on the LCD. If the ring/message LED is set to Message Wait indication, the ring/message LED of Call

Back button will flash.

To send an SMS message to another Phone:

 Press the TRANS/PGM button,  Dial 36 (SMS send code),

 Dial 1 to resend an existing message, or 2 to send a new or

edit an existing message,

Vertical Edge 9200 Series Phone User Guide

 Enter the station range to receive the message, to send to a

single station enter the station number twice,

 Dial your message using 2 key strokes for each character

(refer to Character Entry Chart).

 Press HOLD/SAVE button to send your message.

To view your received Short text messages (Edge 8-Button & 24-Button):

 Press the CALL BACK button, and press the Volume down key,

the LCD will display the Message Summary display,

LCD on Edge 9200 8-Button

ST CL VS VM US MS 000 000 000 000 000 002

LCD on Edge 9200 24-Button

ST CL VS VM US MS 001 000 001 000 000 002 DIAL 1-6

 Dial 6; the SMS messages are shown in brief,  Dial the Message number to view the entire SMS message.

To view your received Short text messages (Edge 9200 40Button):

 Press the CALL BACK button, the LCD shows the Message

Summary display:

1. ICM MWI(000)

2. CLI MSG(000)

3. VSF MSG(000)

4. VMS MSG(000)

5. UMS MSG(000)

6. SMS(02) SELECT (1-6)

 Select the message to use the navigation Up/Down key,  Press the OK soft button or OK button,

 The SMS messages are shown in brief,  Dial the Message number to view the entire SMS message.

To delete received Short text messages:

 After checking the message, dial #,  Dial 1 to delete the message, 2 to cancel, or 3 to delete all

received Short text messages.

Vertical Edge 9200 Series Phone User Guide

7. REMOTE SYSTEM ACCESS

7.1 Direct Inward System Access (DISA)

DISA (Direct Inward System Access) allows remote users to gain

access to the system‘s resources (remote users may be required

to enter an Authorization Code). The system will recognize remote user dialed inputs (call other stations, place calls over CO/IP lines, review voice mails, etc).

To access system resources remotely:

 Call the system‘s DISA facility,  Await answer and dial your authorization code (station

number and password),

 Dial ―*‖ for end mark,  Dial as needed for the desired system resource.

7.2 Mobile Phone Extension

When away from your desk or office you can place and receive calls on a registered mobile phone. You may need to activate

the Mobile Phone Extension feature and assign the Mobile Phone number.

To use Mobile extension, you have to admin ‗Mobile Extension Table (PGM 236)‘.

1) PGM Auth: Enable.

2) Usage: Enable.

For more admin options, you ask your system administrator. This feature is only effective with an ISDN/VOIP CO line.

To register a mobile phone number:

 Press the TRANS/PGM button,  Dial 37,  Dial the mobile phone number,  Press the HOLD/SAVE button.

To activate a registered mobile phone:

 Press the TRANS/PGM button,  Dial 38,

 1 to activate, 0 to deactivate,

Vertical Edge 9200 Series Phone User Guide

 Press the HOLD/SAVE button.

To place a call from the mobile extension using System:

 Dial the ISDN DID number of the station; the system will

check the Caller ID and answer the call. The user then will receive intercom dial tone,

 Place internal or external call as normal.

To Transfer a call from the mobile extension using System:

 Dial ―*‖ while on a call,  Dial the desired extension, the call is transferred and the

mobile phone returns to idle.

NOTE—The mobile may reconnect to the transfer call by pressing the # key.

Vertical Edge 9200 Series Phone User Guide

8. MISC. FEATURES

8.1 Call Log

Users can view a log of Received, Dialed and Lost calls on the display. Pressing a Redial Soft button and then Back Soft button

provides simple access to Received, Dialed and Lost calls. Or, view a log of Recived, Dialed, and Lost calls by using Call log Flexible button.

To assign {Redial} Flex button for Edge 9200 8-Button:

TRANS/PGM + {FLEX} + TRANS/PGM + 97 + HOLD/SAVE

To access the Call Log menu by Redial button (Edge 9200 24Button):

 Press the Redial soft button,  Press the Back soft button,

 Using the Volume up/down keys, to view items (Received,

Dialed or Lost).

 Or, press your Call Log Flex button.

To assign your Call Log Flex button:

 Press the TRANS/PGM button,  Press the desired Flex button,  Press the TRANS/PGM button,  Dial 57.

 Press the HOLD/SAVE button.

To place a call using numbers stored in the Call Log:

 From the Call Log, use the Volume up/down keys, to view

items (Called, Dialed, or Lost),

 Press the Ok Soft button or the CALL BACK button for Edge

9200 24-Button to place the call. And press the CALL BACK button for Edge 9200 8-Button to place the call.

8.2 Background Music and Music on Hold

Two audio sources can be connected to the system. These sources or an internal source provide input for Background Music (BGM) and Music On Hold (MOH). In addition, a recorded

message from the VSFcan be used. BGM is played over the

Vertical Edge 9200 Series Phone User Guide

speakers of Edge 9200 series phone when the station is idle. MOH is played to callers placed on Hold. There are eleven possible selections for BGM and MOH by

pressing the TRANS/PGM button & 73:

00: Off 01: Source BGM1

02: Source BGM2 03: VSF MOH 1

04: SLT MOH 1 05: SLT MOH 2 06: SLT MOH 3

07: SLT MOH 4 08: SLT MOH 5

09: VSF MOH 2 10: VSF MOH 3

To turn on Background Music (ON/OFF):

 Press HOLD/SAVE to cycle through the BGM selections.

8.3 Using Internal, External and Meet-Me Paging

The User can broadcast announcements to other stations and/or external speakers. Stations are assigned to one or more of the Internal Page Zones. The system has External Page Zones

that can be connected to external speakers. If the desired Page Zone is busy, the User can elect to be

recalled when their turn comes in the queue. Users can also request a paged party answer the Page using Meet-Me Paging. In this case, the paged party may answer the page from any

phone in the system by dialing the Meet-Me code (Refer to Numbering plan (106~109)). To broadcast announcement to other stations or external

speaker, the station have to be set: Station Data > Common Attributes (PGM 111) > Page Access ‗ON‘.

To make a page:

 Lift the handset,  Dial the desired Page zone (refer to Numbering plan

(106~109),

 If assigned, after page warning tone, make announcement.

Vertical Edge 9200 Series Phone User Guide

To answer a Meet-me-Page:

 Lift the handset.  Dial the Meet-Me-Page code (refer to Numbering plan

(106~109)).

8.4 Push-To-Talk (PTT) Page

Edge 9200 series phones can be assigned as a member of one or more of the system‘s nine Push-To-Talk (PTT) page groups.

Users separately log-in or log-out of any one or all PTT groups to which the phone is assigned. Once logged in, place or receive

one-way page announcements to/from other users who are logged in to the same PTT group.

Before using PTT page, the following admin have to be checked:

 Station Data

1) Common Attributes (111) > Active PTT Group Number: 0~9

2) PTT Group Access (119) > Check ‗PTT Group no.‘

To log-in to a PTT group:

 Dial PTT goup code (refer to Numbering plan (106~109)),  Dial the desired PTT group number (1-9 or 0 for all groups),

To log-out of the PTT group(s):

 Dial #0, the PTT Log-in/out code,  Press the * key.

To assign {PTT} Flex button:

TRANS/PGM + {FLEX} + TRANS/PGM + 99 + HOLD/SAVE

To place a page announcement to the active PTT group:

 Press and hold the PTT Flex button,  After confirmation tone, make page announcement.

8.5 Wake-Up Alarm

System supports an Alarm clock for each station in the system. The alarm clock can be set to repeat daily or as a one-time alarm.

When responding to the alarm by lifting the handset, BGM or Wake-Up Alarm announcement will be provided.

Vertical Edge 9200 Series Phone User Guide

8.6 Alarm/Door Bell

The system can monitor external Alarm or Door Bell contacts: Alarm Monitor—should the external contact activate, a unique

Alarm Ring signal and LCD display may be received. To restart the monitor circuit, the external contacts must be deactivated and

the Alarm Ring signal terminated. Door Bell—a unique Door Bell Ring (single tone burst) may be

received each time the external contact is activated. A system contact also can be assigned to act as a Door Open contact.

To terminate the Alarm signal:

 Dial the alarm reset code (refer to Numbering plan (106~109)).

To activate the Door Open contacts:

 Lift the handset,  Dial the Door Open code and contact number 1-2 or 1-4 (refer

to Numbering plan (106~109)).

8.7 Power Fail Transfer (PFT)

When AC power to the system fails, back-up operation may be provided with back-up batteries or Power Fail Transfer (PFT).

When battery back-up is provided the station will operate normally. When PFT is implemented, an SLT is connected to a

CO line by the system. This SLT can be used as any normal SLT, providing service while power is out.

8.8 System Voice Memo

The integrated Voice Mail modules incorporate several Voice Memos to provide Station Users with general information such

as station number, date, time, and feature status. Voice Memos are heard over the Phone speaker and over the handset for SLTs.

For the Station Status Memo, the following items are reported:

Date and Time Station number ICM Signaling Mode (Handsfree/Tone/Privacy)

Vertical Edge 9200 Series Phone User Guide

Station IP Address (DTIM or DSIB) Station Mac Address (DTIM or DSIB)

Number of messages x (x: number of all message waiting) Wake-Up Time (hh:mm) Do Not Disturb Forwarded to station xxx

Forwarded to speed bin xxx Queued CO/IP line xxx Locked (Temporary COS) COS x

To hear Date & Time memo:

 Dial the station user VSF Feature Access code and 1,  Date and Time memo is heard, ―Date is November 2nd.Time

is xx:xx pm‖.

To hear Station Number Prompt:

 Dial the station user VSF Feature Access code and 2,  The Station Number memo is heard, ―This is station 1001‖.

To hear Station Status:

 Dial the station user VSF Feature Access code and 3,  Station Status Memo is heard such as IP address, MAC

addres, the number of Voice mail message, etc.

NOTE—only activated features are announced. For the ‘station user VSF features’ access code, refer to Numbering

plan (106~109).

Vertical Edge 9200 Series Phone User Guide

9. PBX, CENTREX & ISDN FEATURES

9.1 Access PBX or Centrex features

The Summit system has been designed to operate with a host PBX system or Centrex services from your service provider. The

Summit system connects to a host with analog CO lines. When accessing a CO line, the phone will act as an extension of the host, allowing access to the host system features using the

host dial codes. While on a call, use the Flash feature to transfer calls to other host extensions or access features of the host. The Flash feature may be used on other CO lines to regain dial tone from the CO line without relinquishing control of the CO line to place another call.

To access PBX or Centrex features while idle:

 Lift the handset,  Select/dial access a PBX/Centrex CO line,  Dial PBX/Centrex feature code.

To access PBX/Centrex features while on a PBX/Centrex CO line:

 Select the Flash soft button or the FLASH button, in case of

Edge 9200 8-Button, make {Flash} as Flexible button (Code is 94),

 After receiving new dial tone, dial the PBX/Centrex feature

code.

9.2 Access the ISDN Network

9.2.1 Using the Keypad facility to access ISDN features

Access to certain features of your ISDN services requires that dialed digits be sent to the ISDN as data and not tones. In this case, dialed digits are sent as ‗Keypad messages‘.

A Keypad Facility button must be assigned using the Flex Button program procedures (the code is 89). Once active, dial

into the ISDN for services; however, actions other than dialing will deactivate the Keypad Facility operation.

To activate Keypad Facility operation:

 Press the KEYPAD FACILITY button to switch to keypad mode,  Dial as desired.

Vertical Edge 9200 Series Phone User Guide

To deactivate Keypad Facility operation:

 Press KEYPAD FACILITY button,

Or,

 Press a Feature or Flexible button.

9.2.2 Using ISDN Supplementary Services

ISDN service providers may incorporate features similar to those of Centrex. These ISDN Supplementary services are

provided on a subscription basis, and as with Centrex, are accessed using the Flash button on a Phone. In case of Edge 9200 8-Button, make the Flash button as Flexible button (the code is 94). Using supplementary services an ISDN line can be placed on

Hold and a second call placed on the line. You may then alternate between the two held calls (Broker Call) using the hold

button. An ISDN line conference can be established using the Flash and Conf Soft buttons. A conference can also be placed on hold.

While on an ISDN CO line, to access ISDN Supplementary services:

 Press the Flash Soft button,  Press the HOLD/SAVE button, Conf Soft button, or CO line button

to activate the desired feature.

9.2.3 Activating ISDN Caller ID Restriction

Edge 9200 series phone users can restrict the transmission of Caller ID to the far-end. This may be a subscription service of

your carrier. Separate Flex buttons are required to activate outgoing, Connected Line (COL), and incoming, Calling Line ID (CLID) restriction.

To assign {CLIR} and {COLR} Flexible button:

TRANS/PGM + {FLEX} + TRANS/PGM + 81 (CLIR) or 82 (COLR) + HOLD/SAVE

To restrict Caller ID:

 Lift the handset,  Press programmed CLIR/COLR button to place call.

Vertical Edge 9200 Series Phone User Guide

10. FEATURES & FLEX BUTTONS

10.1 Entering Station Program Data

A special code set is available for Edge 9200 series phone users to assign certain attributes such as Authorization Codes

(Passwords). After entering the User Program mode, dial the codes to select the attribute and setting. Once selected, the setting is saved. A list of the User Program codes, the

feature/function and any input required are given in Appendix A. In some cases, you enter these codes as part of Flex button assignments.

To assign user programmable attributes to your station:

 Press TRANS/PGM ,  Dial desired User Program codes shown in Appendix A,  Press HOLD/SAVE .

10.2 Assigning Features to Flex Buttons

You may assign features and functions to the Flex buttons on your Phone (possibly CO/IP lines). Flex buttons may be assigned for most features providing One-

Touch feature activation (ex., a Flex button may be assigned to access the Account Code feature and may include the Account

code digits). Features that may be assigned to a Flex button include:

DSS/BLF—Enter station number. Speed Dial—Enter Station/System Speed dial bin.

Flex Numbering Plan—Enter Flex Numbering Plan code User Program Code—Press TRANS/PGM and enter a User

Program code (refer to Appendix A).

CO/IP Line—Enter the CO/IP line or group number.

To assign a feature to a Flex button:

 Press TRANS/PGM ,  Press the desired Flex button,  Press the TRANS/PGM button,

 Dial desired code and required inputs; for User Program

codes Appendix A),

 Press HOLD/SAVE .

Vertical Edge 9200 Series Phone User Guide

APPENDIX A USER PROGRAM CODE

Fixed Function Codes, refer to Table A-1 and A-2, are digit sequences users and the Attendant may dial while in the User Program Mode to assign certain Flex buttons and affect the status of a feature or setting. For more information on the User Program Mode, refer to the Summit Features and Operation Manual. Many of these Function Codes may be assigned to a button of Vertical Edge Phone by pressing the [PGM] button as the first entry of a Flexible button assignment, see Flex button Programming in the Summit Features and Operation Manual. Note) some codes may not be available according to the system.

Table A-1 STATION USER PROGRAM FIXED FUNCTION CODES

CODE

FUNCTION

En-block Dialing (1: ON, 2: OFF)

11X

Intercom Differential Ring ( X = 1-15 )

12X

CO Line Differential Ring ( X = 1-15 )

Intercom Answer Mode (1: HF/2: TONE/3: PV)

14X

Call Coverage Attribute (1: On/Off, 2: Ring Delay)

15X

Station Ring download (Not available)

Ear Mic. Headset (1: ON, 2: OFF)

Knock Down Station COS (ICM only mode)

Restore Station COS (Enter Station No. & Password)

Walking COS

ICR scenario (0-9)

LIP Keyset Stat (Not available)

Call profile (Table index (0-3)

VM Mobile Notify (1: ON, 2: OFF)

Message Retrieve Method (9240D is not available)

Message Retrieve Example (9240D is not available)

User Authorization Code Registration (Station No. & Password)

Call Wait (0: OFF, 1: ALL, 2: External, 3: Internal)

Message Wait in Executive/Secretary pair (1: ON, 2: OFF)

Send SMS Message (1: Resend, 2: Edit)

Make Mobile Extension active (via Web admin)

Set Wake-Up Time (HH:MM)

Wake-Up Time Disable (Press [Save] button to erase

Vertical Edge 9200 Series Phone User Guide

Table A-1 STATION USER PROGRAM FIXED FUNCTION CODES

CODE

FUNCTION

51XX

Custom/Pre-select Message Display (XX = 00-20, 00: User Custom message, 01-10: Fixed message, 11-20: Unregister Message (Attendant station: PGM +0+5+3) or Web Admin: System Data > Custom message on Web or System Attendant keyset), #: Cancel)

Active Conference Room (Create Conference room 1-9, enter Room No. and 5 digits password)

Deactive Conference Room (Delete Conference room by entering Room No. and 5digits password)

55X

Conference Group (1: Monitor Conf. Group, 2: Active Conf. group, 3: Deactive Conf. group)

User Greeting (1:Unconditional, 2: Busy, 3: DND, 4: No Answer, 0:All)

Headset/Speakerphone Mode (1: Speaker, 2: Headset)

Change Headset Ring type (1:Speaker, 2:Headset, 3:Both)

LCD Display Mode (language)

MFIM Version Display

Background Music (00-10, 00: No music)

Station User Name Registration

Display Phone IP Address (DTIM or DSIB)

Change Phone IP Address (DTIM or DSIB)

Display MAC Address (DTIM or DSIB MAC Address)

Network configuration (Not available)

Display Phone Version

Display Serial number & license status

Hot Desk Login (Not available)

Hot Desk Logout (Not available)

Enter Admin (Only Attendant is available)

Set Forced Forward Dest

Forced Forward to Dest

Bluetooth Usage (Not available)

Vertical Edge 9200 Series Phone User Guide

Table A-2 ATTENDANT USER PROGRAM FIXED FUNCTION CODES

CODE

FUNCTION

0111

Print SMDR, by Station

0112

Delete SMDR, by Station

0113

Display Call Charge

0114

Abort Print

0115

Print Lost Call Report

0116

Delete Lost Call Report

0121

Print Traffic Analysis (All summary)

0122

Print Traffic Analysis (All summary periodically)

0123

Abort ―Print Traffic Analysis (All summary periodically)‖

0124

Print Traffic Analysis (Attendant)

0125

Print Traffic Analysis (Call summary)

0126

Print Traffic Analysis (Call Hourly)

0127

Print Traffic Analysis (H/W Usage)

0128

Print Traffic Analysis (CO summary)

0129

Print Traffic Analysis (CO Hourly)

021

Set ICM only mode

022

Restore Station COS

031

Authorization Code Registration

032

Erase Authorization

041

Change System Date/Time

042

LCD Date Mode

043

LCD Time Mode

044

Set Wake Up Time from Attendant

045

Wake Up Disable from Attendant

046

PX Clock Set through ISDN message

047

HotDesk Login from Attendant

048

HotDesk Logout from Attendant

051

Custom/Pre-select Message

052

DND/Call Forward/Pre-selected MSG Cancel

053

Custom Display Message (11-20)

054

Monitor Conference Room

055

Delete Conference Room

VSF – Record System Greeting

071

072

Isolate Fault CO Line

073

Automatic Day/Night/Timed Ring Table

074

External Page Music -1 Assignment/Cancel

Vertical Edge 9200 Series Phone User Guide

CODE

FUNCTION

075

External Page Music -2 Assignment/Cancel

076

LCD Display Language

077

PTT Login/Logout with station range

078

Display CPU redundancy state

Admin Programming Code

Vertical Edge 9200 Series Phone User Guide

APPENDIX B FLEXIBLE NUMBERING PLAN

The System Numbering Plan can be selected from 1 of 9 basic Numbering Plans. Table B-1 provides a brief description of the plans and Table B-2 and Table B-3 provide the Numbering Plan codes for each of the eight basic plans. The Number Plan is selected in Program 100 and individual codes in the plan can be changed using the Flexible Numbering Plan Programs 106 to 109.

Table B-1 Numbering Plan Description

Plan Number

Description

Summit

Summit800

Basic Numbering Plan

100 - 239

1000-2199

The station number can be within 799

100 - 239

1000-2199

Australia Default

100 - 239

1000-2199

New Zealand Default

700– 839

7000-8199

Italy Default

200– 339

2000-3199

Finland Default

210 – 349

2100-3299

Default for Sweden

100– 239

1000-2199

Default for Norw ay

100– 239

1000-2199

Default for Israel

100– 239

1000-2199

Table B-2 Basic Numbering Plan 1-4, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

2 3 4

Remark

Intercom Call for Summit system

100 ~239

100-239

700-839

Intercom Call for Summit 800 system

1000-2199

Internal Page Zone

Summit:301~335

Summit800:*301~*400

*301~*335

*101~*135

#101~#135

Internal All Call Page

543

*543

Meet Me Page

544

*544

External Page Zone 1

545

*545

#41

External All Call Page

548

*548

All Call Page

549

*549

#00

Vertical Edge 9200 Series Phone User Guide

Table B-2 Basic Numbering Plan 1-4, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

2 3 4

Remark

(Internal/External )

SMDR Account Code Enter

550

*550

550

SLT

Flash Command to CO Line

551

*551

551

SLT

SLT Last Number Redial

552

*552

552

SLT

Do Not Disturb (Toggle On/Off)

553

*553

553

SLT

Call Forward

554

*554

554

Speed Dial Programming

555

*555

555

SLT

Activate Message Wait/Callback

556

*556

556

SLT

Message Wait/Callback Answer

557

* 557

557

SLT

SLT Speed Dial Access

558

* 558

558

SLT

DND/FWD Cancel

559

* 559

559

SLT

SLT CO System Hold

560

* 560

560

SLT

SLT Program Mode Access

561

* 561

561

SLT

Attendant Unavailable

562

* 562

562

AME Feature

564

* 564

564

Alarm Reset

565

* 565

565

* 565

Group Call Pickup

566

Universal Night Answer

567

* 567

567

Account Code with bin

568

* 568

568

Vertical Edge 9200 Series Phone User Guide

Table B-2 Basic Numbering Plan 1-4, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

2 3 4

Remark

Walking COS

569

* 569

569

ACD agent On/Off Duty

571

* 571

571

ACD Supervisor Login

572

* 572

572

ACD Supervisor Logout

573

* 573

573

ACD Help Code

574

* 574

574

ACD Calls In Queue Display

575

* 575

575

ACD Supervisor Status

576

* 576

576

ACD Supervisor Monitor

577

* 577

577

ACD Reroute Queued Call Answer

578

* 578

578

ACD Reroute Queued Call No answer

579

* 579

579

Camp-On Answer

621

* 621

*521

SLT

Call Park Locations

Summit:#601~#619

Summit800:#601~#800

#601 -#

619

#601 –

#619

#601 –

#619

Station Group Pilot Number

Summit:401~449

Summit800:401~500

*401 –

*440

*620 –

*659

*620 –

*659

Station User VSF Features Access

*66

*78

Call Coverage Ring

*76

Direct Call Pickup

*77

Access CO Group

#89

Access Individual CO/IP

#88

Vertical Edge 9200 Series Phone User Guide

Table B-2 Basic Numbering Plan 1-4, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

2 3 4

Remark

Line

Access Held CO/IP

#8*

Access Held Individual CO/IP

#8#

Access CO in First CO Group

9 9 0

Attendant Call

0 0 9

VM Message Wait Enabled

VM Message Wait cancel

Door Open (1st Door )

#*1

Door Open (2nd Door )

#*2

MCID Request

Unsupervised conference time Extension code

*##

PTT Group Login/Logout

#*0

ACD Agent primary login

581

* 581

581

ACD Agent primary logout

582

* 582

582

ACD Agent secondary login

583

* 583

583

ACD Agent secondary logout

584

* 584

584

Wrap-up end

585

* 585

585

T-NET CM Login/out

586

* 586

586

Enter Into ConfRoom

* 59

*59

Enter Into ConfGroup

* 68

*79

Vertical Edge 9200 Series Phone User Guide

Table B-2 Basic Numbering Plan 1-4, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

2 3 4

Remark

Station ICR

587

* 587

587

Pick up Group Pick-Up

588

* 588

588

Emergency Page

589

* 589

589

Remote Mobile Extension Control

580

* 580

580

ACD agent ON/OFF Duty-All group

58*

* 58*

58*

SLT ACNR

58#

* 58#

58#

ACD Supervisor Ring Mode

570

* 570

570

Company Directory Name

563

* 563

563

ISDN Supplementary Hold

57*

*57*

57*

ISDN Supplementary Conf

57#

*57#

57#

Forced Channel Seize

56*

*56*

56*

Override DND/Forward

56#

*56#

56#

Cancel Call Back

Transfer to VSF Number

55*

*55*

55*

CCR

Room type conf Group join

5*0

Last Number Redial ( LNR )

[REDIAL]

Keyset

Save Number Redial

[Save]

Keyset

Station Speed

[SPEED] + XXX

[SPEED] +

Vertical Edge 9200 Series Phone User Guide

Table B-2 Basic Numbering Plan 1-4, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

2 3 4

Remark

Dial Access

XXX

System Speed Dial Access

[SPEED] + XXXX

[SPEED] +

XXXX

[SPEED] +

XXXX

[SPEED] +

XXXX

Table B-3 Basic Numbering Plan 5-9, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

5 6 7 8 9

Remark

Intercom Call for Summit

200-339

210-349

100-239

100 ~239

Intercom Call for Summit800

2000-3199

2100-3299

1000-2199

Internal Page Zone

*101-*135

*301-*335

401- 429

*301- *335

301~335

Internal All Call Page

*543

543

Meet Me Page

*544

544

External Page Zone 1

#41

*545

545

External All Call Page

*548

548

All Call Page (Internal/Externa l)

#00

*549

549

SMDR Account Code Enter

*550

550

SLT

Flash Command to CO Line

*551

551

SLT

SLT Last Number Redial

*552

552

SLT

Do Not Disturb (Toggle On/Off)

*553

553

SLT

Call Forward

*554

554

Speed Dial Programming

*555

555

SLT

Activate Message

*556

556

SLT

Vertical Edge 9200 Series Phone User Guide

Table B-3 Basic Numbering Plan 5-9, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

5 6 7 8 9

Remark

Wait/Callback

Message Wait/Callback Answer

*557

557

SLT

SLT Speed Dial Access

*558

558

SLT

DND/FWD Cancel

*559

559

SLT

SLT CO System Hold

690

*560

*10

*560

560

SLT

SLT Program Mode Access

691

*561

561

SLT

Attendant Unavailable

692

*562

*12

*562

562

AME Feature

694

*564

*36

*564

564

Alarm Reset

695

*565

*13

*565

565

Group Call Pickup

*566

*14

*566

Universal Night Answer

697

*567

*15

*567

567

Account Code with bin

698

*568

*16

*568

568

Walking COS

699

*569

*17

*569

569

ACD agent On/Off Duty

671

*571

*20

*571

571

ACD Supervisor Login

672

*572

*21

*572

572

ACD Supervisor Logout

673

*573

*22

*573

573

ACD Help Code

674

*574

*23

*574

574

ACD Calls In Queue Display

675

*575

*24

*575

575

ACD Supervisor Status

676

*576

*25

*576

576

ACD Supervisor Monitor

677

*577

*26

*577

577

ACD Reroute

678

*578

*27

*578

578

Vertical Edge 9200 Series Phone User Guide

Table B-3 Basic Numbering Plan 5-9, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

5 6 7 8 9

Remark

Queued Call Answer

ACD Reroute Queued Call No answer

679

*579

*28

*579

579

Camp-On Answer

621

*621

*29

*621

SLT

Call Park Locations

#601 –

#619

#601 –

#619

601 – 619

#601 – #619

#601~#61

Station Group Pilot Number

720 – 759

*401 - *440

620 – 659

*401 - *440

620~659

Station User VSF Features Access

*66

*11

*66

Call Coverage Ring

*76

*30

*76

Direct Call Pickup

*77

*77 7 *77

*77

Access CO Group

#89

Access Individual CO/IP Line

#88

Access Held CO/IP

#8*

Access Held Individual CO/IP

#8#

Access CO in First CO Group

0 9 9 0 9

Attendant Call

9 0 0

#9 0

VM Message Wait Enabled

VM Message Wait cancel

Door Open (1st Door )

#*1

*31

#*1

Door Open (2nd

#*2

*32

#*2

Vertical Edge 9200 Series Phone User Guide

Table B-3 Basic Numbering Plan 5-9, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

5 6 7 8 9

Remark

Door )

MCID Request

*35

(Except

USA

version)

Unsupervised conference time Extension code

*##

*37

PTT Group Login/Logout

#*0

*38

ACD Agent primary login

681

*581

*40

*581

581

ACD Agent primary logout

682

*582

*41

*582

582

ACD Agent secondary login

683

*583

*42

*583

583

ACD Agent secondary logout

684

*584

*43

*584

584

Wrap-up end

685

*585

*44

*585

585

T-NET CM Login/out

686

*586

*45

*586

586

Enter Into ConfRoom

*59

*46

*59

Enter Into ConfGroup

*68

*47

*68

Station ICR

687

*587

*48

*587

587

Pick up Group Pick-Up

688

*588

*49

*588

588

Emergency Page

689

*589

*50

*589

589

Remote Mobile Extension Control

680

*580

580

ACD Agent ON/OFF DutyAll group

68*

*58*

*5#

*58*

58*

SLT ACNR

68#

*58#

*51

*58#

58#

Vertical Edge 9200 Series Phone User Guide

Table B-3 Basic Numbering Plan 5-9, Default Values for Summit/Summit800

Feature

Basic Numbering Plan

5 6 7 8 9

Remark

ACD Supervisor Ring Mode

67*

*570

*52

*570

570

Company Directory Name

*21

*563

*53

*563

563

ISDN Supplementary Hold

*22

*57*

*54

*57*

57*

ISDN Supplementary Conf

*23

*57#

*55

*57#

57#

Forced Channel Seize

*24

*56*

*56

*56*

56*

Override DND/Forward

*25

*56#

*57

*56#

56#

Cancel Call Back

*58

Transfer to VSF Number

*55

*55*

*59

*55*

55*

CCR

#2* #2

Room type conf Group join

5*0

*61

5*0

Last Number Redial ( LNR )

[REDIAL]

Keyset

Save Number Redial

[Save]

Keyset

Station Speed Dial Access

[SPEED] +

XXX

[SPEED] +

XXX

[SPEED] +

XXX

[SPEED] +

XXX

[SPEED] +

XXX

System Speed Dial Access

[SPEED] +

XXXX

[SPEED] +

XXXX

[SPEED] +

XXXX

[SPEED] +

XXXX

[SPEED] +

XXXX

Vertical Edge 9200 Series User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual