Vertical Edge 120 User Manual
Digital Executive Telephone
User’s Guide
Page 2 Edge 120 Digital Executive Telephone User Guide
Edge 120
Digital Executive Telephone
User Guide
Copyright © August, 2006 Vertical Communications, Inc.
All rights reserved. Unauthorized use of this document is prohibited.
Vertical Communications. Inc.
106 Cattlemen Road, Sarasota, FL 34243
(941)554-5000 or (800) 266-3425
-Notice-
Every effort has been made to assure the accuracy of the information
in this document. The manufacturer assumes no responsibility, express
or implied, for errors or omissions.
Vertical reserves the right to make any changes and improvements
in the product described in this document at any time and without prior notice.
Vertical Communications, the Vertical Communications logo
and combinations thereof, and Corporate Office are trademarks of
Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice,
Comdial and Vertical Networks are registered trademarks of Artisoft, Inc.
All other brand and product names are used for identification only
and are the property of their respective holders.
Edge 120 Digital Executive Telephone User Guide Page 3
7260-00 Edge 120 Digital Executive Telephone
MUTE:
Disable the transmitter
CONFERENCE:
Build & Control
conferences
2-row, 16-column,
feature interactive
Liquid Crystal Display
3 Interactive buttons for
dynamic displayed feature
interaction
Status Lamp
indicates:
Headset /
Speakerphone
in use
Forward Mode
MSG Waiting
Mute Mode
CO Ringing
ICM Ringing
30 - User
Programmable
Features /
Resource Buttons
FEATURE:
Used to access all
system “Feature”
codes
VOLUME
TRANSFER:
Used to
tr
ansfer calls
SPK:
Speakerphone / Handset
HOLD:
Place and ret
rieve
calls on hold.
Standard 12-key
Dial Pad
2.5mm
Headset
Jack
FLASH
used to generate a
hook-switch signal
Speaker
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Edge 120 Digital Executive Telephone User Guide Page 5
Table of Contents
Making a Call 7
Outgoing Call (CO/Outside Line) , ...................................................7
Intercom Call (to an extension) – , ............................7
Account Code – Making a Call Using Account Code .......................7
Automatic Redial FEATURE ...................................................................8
Call Operator/Attendant ..........................................................................8
Conference, Meet Me – ....................................................8
Conference, Supervised/Unsupervised FEATURE ..................................9
Direct Inward System Access (DISA) (Optional)..........................................11
Last Number Redial FEATURE .................................................................12
Off Hook Voice Announce with Hands-free Answerback.............................13
On Hook Dialing............................................................................................14
Paging – , ..........................................................14
Saved Number Redial FEATURE ..........................................................15
Speed Dial - Extension – System – .15
In-Progress Features 17
Answering Machine Emulation (Listen/Pick Up) ..........................................17
Call Back – CO Line [cbck] .......................................................................18
Call Back – Extension [cbck] .....................................................................18
Call Park / Call Park Answer FEATURE ...............................................20
Call Pick Up – Group ............................................................................20
Camp On – Extension [camp]......................................................................21
Do Not Disturb – One Time FEATURE ....................................................21
Do Not Disturb – Override.............................................................................22
Flash – CO Line FEATURE or FLASH........................................................22
Forced Intercom Call Forward FEATURE .................................................22
Forced Intercom Tone Ring .................................................................23
Hold, Common (System) & I-Hold Indication HOLD...................................23
Hold – Exclusive FEATURE + HOLD ................................................................24
Hold Reminder...............................................................................................24
Holding Call Answer – Select HOLD............................................................24
Meet Me Page FEATURE , ...............................................................26
Memo Pad FEATURE ..........................................................................26
Messaging – Call Me, Text or Voice FEATURE ...................................27
Monitor – Extension/Outside Line.................................................................31
Multiple Call Handling...................................................................................32
Hold Key Lamp Indicators.............................................................................36
Mute MUTE.................................................................................................38
Off Hook Voice Announce with Hands-free Answerback.............................38
Pulse to DTMF Conversion ...................................................................39
Release Key FEATURE ......................................................................39
Saved Number Redial FEATURE ..........................................................39
Transfer TRANSFER........................................................................................................................40
Transfer and Answer Call FEATURE ....................................................41
Page 6 Edge 120 Digital Executive Telephone User Guide
Setup 42
Alarm Clock – Extension FEATURE ...............................................42
Automatic Hold FEATURE ...................................................................42
Automatic Selection (CO/Intercom) FEATURE ..................................43
Background Music (BGM) / ............................................44
Busy Ring Allow/Deny FEATURE .......................................................44
Call Forward – Extension FEATURE ........................................................44
Caller ID (Standard on all CO Lines).............................................................50
Caller Identification Table – Callback FEATURE ................................50
Default Set FEATURE ..........................................................................51
Dial Pad Confirmation/Touch Tone FEATURE ....................................51
Distinctive Ringing – Extension FEATURE ..........................................52
Do Not Disturb FEATURE ........................................................................52
Extension Feature Status Check FEATURE ..........................................53
Extension Password FEATURE .............................................................53
Feature Key Reset FEATURE .............................................................54
Feature/Directory Number Lookup FEATURE ...................................55
Flexible Feature Button Programming FEATURE ................................55
Headset Mode FEATURE ......................................................................57
Hidden Codes FEATURE .....................................................................58
Hot Key Enable/Disable FEATURE ......................................................59
Hotline FEATURE ..............................................................................59
Intercom Mode Selection FEATURE ...................................................60
Messaging – Status Text FEATURE ......................................................62
Night Service Mode / Activate FEATURE ...........................................63
Page Allow/Deny FEATURE ................................................................64
Pause/Pause Insertion.....................................................................................64
Phone Lock/Unlock FEATURE .............................................................65
Speakerphone SPK.......................................................................................66
Status Lamp....................................................................................................66
Volume Control..............................................................................................67
Edge 120 Digital Executive Telephone User Guide Page 7
Making a Call
Outgoing Call (CO/Outside Line) ,
Access to CO Lines (outside lines) is possible via several methods. In
some cases you may want to dial the specific outside line (lines
– ) or outside line group ( –
), but in most cases, you can simply press the outside line
button
.
1. Press the outside line button
of an idle outside line (LED not
lit). If the handset is still on-hook, the speakerphone SPK LED
will light.
2. When you hear dial tone, dial the telephone number.
3. Hang up to end the call. (Press SPK if you are using
speakerphone to hang up.)
Intercom Call (to an extension) – ,
Dial the extension number. (Speakerphone activates automatically.)
Lift the handset for a private call.
Or…
Press the DSS button
of the extension that you want to call.
Account Code –
Making a Call Using Account Code
If you want a call to be associated with a specific account in the
detailed records output from the DX-120 system (SMDR), you must
enter an account code prior to making the call. The account code
length is predetermined and programmed to be from 2 to 8 digits.
Operation
1. Dial the Account Code access number .
2. Enter a valid account code. (The DX-120 system will
automatically access an idle outside line.)
3. Dial the telephone number.
Page 8 Edge 120 Digital Executive Telephone User Guide
Automatic Redial FEATURE
You can use Automatic Redial (AR) to dial the last number you dialed.
The system will automatically dial the number and then wait for a
predetermined time for the call to be answered. If the call is not
answered during this time, the system will hang up and then try the
call again. The number of attempts the phone will make is designated
in the system programming.
Operation
1. When you place a call and receive a busy signal, hang up.
2. Press FEATURE
.
Call Operator/Attendant
The extension that is programmed as the Attendant may receive
multiple internal calls via the programmed Operator Code. The
Operator Code is “0” at default.
Operation
To call the attendant (operator), press .
Conference, Meet Me –
Conference is used to join telephone connections together. Meet Me
Conference simplifies the setup process by assigning eight separate
conference locations that are joined by dialing the location number (4
parties maximum). Callers can be transferred easily to these locations.
Users may simply dial the location number. Outside parties can join
the conference via the automated attendant simply by dialing the
location number at the auto attendant greeting.
Operation – Transfer a Caller to a Meet Me Conference
1. While connected to another extension or outside line, press
TRANSFER.
2. Dial the Meet Me Conference destination for this call (390-397).
3. Hang up to complete the transfer.
Operation – Join a Meet Me Conference
1. Dial the Meet Me Conference destination to join (390-397).
2. Hang up when finished.
Edge 120 Digital Executive Telephone User Guide Page 9
Operation – Join a Meet Me Conference from the Auto
Attendant
1. When the automated attendant answers, dial the Meet Me
Conference destination to join (390-397).
2. Hang up when finished.
Conference, Supervised/Unsupervised FEATURE
The system can accommodate eight, 4-member (party) conferences
simultaneously. Conferences can include a maximum of 3 outside
lines and any number of extensions to a maximum of 4 conference
members. One inside key telephone station is the controller of the
conference and constitutes one conference member. Before a
conference can be established with 4 members, a 3-member
conference must be established first.
Supervised/Unsupervised
A Supervised Conference is a conference in which at least one
member is an extension of the DX-120 system. The DX-120 extension
that establishes a conference is the conference controller and may
add and/or delete members of the conference at any time. The
conference controller also has the privilege of establi shin g an
Unsupervised Conference.
An Unsupervised Conference is a conference in which only callers o n
outside lines are members. Keep in mind that although the
conference is unsupervised, the initiating extension maintains control
of the conference and can rejoin the conference at any time
Operation – Establish a Three-party Conference
1. Answer or place the first call (internal or external).
2. Press HOLD.
3. Place the second call (internal or external).
4. Press the CONFERENCE button. The connections are joined
together.
5. Hang up to end the Conference.
Page 10 Edge 120 Digital Executive Telephone User Guide
Operation – Establish a Four-party Conference
1. First establish a three party conference (per above).
2. Press HOLD.
3. Place the third call (internal or external).
4. Press the CONFERENCE button. The connections are joined
together.
(Four parties include the initiator {Controller} of the con f erence.)
5. Hang up to end the Conference.
Operation – Establish an Unsupervised Conference
1. First establish a conference (per above) with two or three outside
lines.
2. Press FEATURE
. The Unsupervised Conference is
established and your extension is returned to idle.
Operation – Rejoin an Unsupervised Conference
1. Press FEATURE .
2. Your extension is rejoined to the conference connection.
Operation – Force Release a Conference Member
(Conference Controller only)
1. While engaged in a conference the di splay shows:
XXX XXX XXX
private forced
2. Press [forced].
PRESS DIR#
exit
3. Press [exit] to abort the operation and return to the conference.
Or…
3. Dial the directory number (outside line number or Extension
number) to release. (You may also simply press the outside line
button or DSS button of the outside line/extension to be
released.)
4. That conference member is disconnected and you are rejoined in
conference with the remaining members.
5. Hang up to end the Conference.
Edge 120 Digital Executive Telephone User Guide Page 11
Operation – Private Connection with a Conference Member
(Conference Controller only)
1. While engaged in a conference the display shows:
XXX XXX XXX
private forced
2. Press [private]
PRESS DIR#
exit
3. Press [exit] to abort the operation and return to the conference.
Or…
3. Dial the directory number (outside line number or Extension
number) to connect. (You may also simply press the outside line
button or DSS button of the outside line/extension to be
connected.)
4. That conference party is removed from the conference and
connected to you.
5. You may re-establish the conference with all members by
pressing the CONFERENCE button.
Or…
5. Hang up on the current connection and rejoin the rem aining
member(s) by pressing HOLD.
6. Hang up to end the conference/connection.
Direct Inward System Access (DISA) (Optional)
This optional feature allows you to remotely access system resources
such as System Speed Dial, outside line Access, and Intercom dialing.
DISA can be accessed via the Automated Attendant (AAM required)
as well as by dedicated DISA lines.
Operation
1. Call into the DX-120 system from some remote location.
2. When the Automated Attendant answers, press 9 to access
DISA.
Or…
2. If the dialed number is a DISA line only, the line will automatically
answer.
Page 12 Edge 120 Digital Executive Telephone User Guide
3. DISA dial tone is heard (stutter dial tone).
4. Dial an extension number, Hunt Group number, or the Operator
code. Ring-back tone is heard until the call is answered.
Or to access a DX-120 outside line…
1. Dial “#” + Extension Password + Extension Number + “#” to
access a system outside line to dial out.
2. Dial an outside line Group number, or speed dial location number
to place an outgoing call.
3. Hang up when finished.
Last Number Redial FEATURE
The Last Number Redial (LNR) feature automatically dials the last
number dialed from your telephone. The LNR retains sixteen (16)
digits for each extension. You may either choose a specific outside
line by first pressing that outside line button or you may allow the line
to be selected automatically by the LNR feature.
Operation – Choose an Outside Line First
1. Press an outside line button.
2. Press FEATURE
.
Operation – Automatically Select an Outside Line
1. Press FEATURE .
Edge 120 Digital Executive Telephone User Guide Page 13
Off Hook Voice Announce with Hands-free
Answerback
Off-Hook Voice Announce (OHVA) allows you to announce your call
over the speaker of a busy extension.
To receive an OHVA call, the called extension must be using the
handset. An OHVA call can be rejected easily if the call in progress
should not be interrupted.
Operation – Placing an OHVA to Another Extension
1. Call the busy extension.
EXT XXX BUSY
cbck msg next
2. Press [next]. The bottom row options change as follows:
camp voic
3. Press [voic]. The OHVA call is established over the called
extension speakerphone.
OHVA EXT XXX
Operation – Receiving an OHVA Call
1. While on a call using the handset, you receive an OHVA call:
EXT XXX OHVA
reject
2. Respond to the OHVA caller using the telephone speakerphone
(no buttons to press) or press [reject] to end the OHVA call.
Page 14 Edge 120 Digital Executive Telephone User Guide
On Hook Dialing
You can make outgoing calls from your digital speakerphone without
lifting the handset, and you can monitor the dialing status through the
built-in speaker. The button lamp is lit when you are making a call.
Operation
1. Without lifting the handset, dial any extension number. (Hot Key
must be enabled in the phone system programming.)
Or…
2. Without lifting the handset, press any outside line button and dial.
3. When Hot Key is disabled, press the SPK button or press an idle
outside line button. Then dial without lifting the handset.
Paging – ,
You can make a public announcement to all extension users or to a
portion of users. The DX-120 system provides both all-call (heard by
all users) and page zone (heard by a specific group of users) paging
that you access by dialing special codes. Page announcements are
heard over extension speakers.
Operation
1. While in the idle condition – lift the handset.
2. Dial the Zone Page access code (extensions)
–
external page for the group of users you
want to page, or to page all users, press the FEATURE button
designated as ALL PAGE (if available) or dial the All Call Page
access code
.
3. You hear the Page Alert Tone.
4. Make paging announcement.
5. Hang up when finished.
Edge 120 Digital Executive Telephone User Guide Page 15
Saved Number Redial FEATURE
Saved Number Redial is normally used whenever you want to retain a
telephone number to be dialed later. The same feature code is used to
Save a Dialed Number (SDN) and to dial the saved number – Saved
Number Redial (SNR).
Operation – SDN
1. After you’ve placed an outside line call for which you want to
store the number, press FEATURE
.
2. The dialed number is stored in the Saved Number memory.
Operation – SNR
1. When the telephone is idle, press the FEATURE button
designated as REDIAL (if available) or press FEATURE
.
2. The stored number is dialed.
Speed Dial Extension –
System –
Speed Dialing allows you to store frequently dialed numbers. There
are 20 speed “bins” for most extensions and 200 system speed bins
that may be shared by all extensions.
Operation – Setup
1. Press FEATURE .
2. Dial the Speed Dial location number (
– ).
3. Press [show]. The current contents are displayed.
4. Press [chg].
5. Input the number you want to store, including Pauses (FEATURE
), Flash FEATURE and Pulse To Tone Conversion ()
codes.
6. Press [save]. That number is stored in this speed dial location.
7. Continue programming speed dial locations from step 2 above or
hang-up (press SPK twice) to exit.
Page 16 Edge 120 Digital Executive Telephone User Guide
Operation – Use – System Selects the Outside Line
Automatically
1. Dial the Speed Dial location number ( – ,
– ).
2. That speed dial number is dialed on the last outside line that you
used or any outside line in the same outside line group.
Operation – Use – You Select the Outside Line to Use
1. Press the desired outside line button (or dial the outside line
directory number 800-839).
2. Press FEATURE
.
3. Dial the Speed Dial location number (
– ,
– ).
Edge 120 Digital Executive Telephone User Guide Page 17
In-Progress Features
Answering Machine Emulation (Listen/Pick Up)
Answering Machine Emulation requires the optional DX-120 Small
Office (Voice Mail System). This feature mimics the call-screening
feature of an answering machine. Whenever your voice mailbox
answers a call, the DX-120 allows you to screen the caller leaving the
message. This option is available for only a few seconds after your
voice mailbox has answered the call.
Operation
1. When an extension user voice mailbox answers a caller, you’ll
hear an alert tone. The feature button programmed for Voice Mail
(FEATURE
) will flash green at a fast rate.
2. Press the flashing Voice Mail button. The button LED will now
flash green at a slower rate.
3. The display shows:
MONITOR VM CALL
yes no
3.1. Press [yes] to monitor call. The LED of the voice mail button
will light steady green. At this time you are monitoring the
caller and message in progress.
3.2. Or… press [no] to exit this mode and abandon monitoring.
4. If you select [yes], the display shows:
MONITORING
answer exit
5. Press [answer] to be connected to the caller and remove him from
the voice mailbox. The voice mail button LED will extinguish.
6. Press [exit] to leave the caller in the voice mailbox to record her
message and to return your extension to idle status.
Page 18 Edge 120 Digital Executive Telephone User Guide
Call Back – CO Line [cbck]
This feature allows you to queue a busy outside line and reserve that
outside line for use when it becomes available. This feature eliminates
the need for you to observe the line status continually for availability.
You may have only one Call Back active at any time.
Operation
1. Press a busy (solid red LED) outside lin e or outside line group
button, or dial an outside line access group number (9, 740-746,
800 – 839).
2. You will hear busy tone and the display will read:
CO LN BUSY XXX
cbck
3. Press [cbck] Interactive Soft Button or Dial [#] on the dial pad.
4. You will hear a confirmation tone and the display will read:
CBCK TO LINE XXX
5. A few moments later, the display will return to an idle state.
6. When the selected outside line, or an outside line in th e selected
outside line group, becomes available, you will hear fast ringing at
the extension and the display will read:
CBCK TO LINE XXX
reply del
7. Press [reply] to be connected to the available outside line and
dial as usual or
8. Press [del] to delete the outside line callback.
Call Back – Extension [cbck]
When you call an extension that is busy, in Do Not Disturb (DND), or
idle, you can use this feature to queue your call so that it will be placed
as soon as the extension is available (for busy or DND extensions) or
the extension user returns (for idle extensions). When you send a Call
Back to a busy extension, the Call Back process will begin when the
busy extension hangs up. When you send a Call Back to an idle
extension, the Call Back process will begin once you performs an
operation at that extension and then hangs up.
Edge 120 Digital Executive Telephone User Guide Page 19
Operation
1. Dial the extension number of the busy extension.
2. If the extension you are calling is in Tone Ringing Mode, the
display shows:
EXT XXX
cbck msg
3. If the extension you are calling is busy, the display shows:
EXT XXX BUSY
cbck msg next
4. Press [cbck]
5. You will hear a confirmation tone and the display will read
CBCK TO EXT XXX
6. Your extension will return to idle status.
To Answer a Call Back:
1. When the Call Back begins (called extension is now available),
your extension will ring a special Call Back alert ring for 30
seconds and the display sh ows:
CALL BACK TO XXX
reply del
1.1. Lift the handset or press SPK.
Or…
1.2. Press [reply] to activate the Call Back.
To cancel all active Call Backs prior to receiving Call Back Alert
ringing:
1. Press FEATURE
.
Page 20 Edge 120 Digital Executive Telephone User Guide
Call Park / Call Park Answer FEATURE
This feature allows you to “park” a call at any extension. It is also used
to retrieve a parked call from any extension. You park and retrieve
calls by dialing the Call Park code (FEATURE
) followed by the
extension number where the call is to be/has been parked.
Operation – Park Call
1. While connected to an outside line call, press FEATURE or
press the FEATURE button designated as CALL PARK (if
available).
2. Dial the extension number where this call is to be parked, or
press the DSS button of the extension where this call is to be
parked.
3. The outside line call is parked at that extension.
4. Hang up the phone or proceed with other system functions.
Operation – Call Park Answer
1. While the phone is idle, press FEATURE or pres s the feature
button designated as CALL PARK (if available).
2. Dial the extension number where this call is to be parked, or
press the DSS button of the extension where this call is parked.
3. You are connected to the call.
Call Pick Up – Group
You may answer calls ringing at another extension using the Call Pick
Up Group feature.
Operation
When you hear another extension in your pickup group ringing, press
.
Or…
When you hear an extension in another pickup group ringing, dial that
Pick Up Group number (440-447).
Edge 120 Digital Executive Telephone User Guide Page 21
Camp On – Extension [camp]
Camp On privately alerts you of a busy extension that another
extension is attempting a call. When you initiate a Camp On, the user
at the busy extension hears a Camp-On alert tone. The party currently
speaking with the busy extension does not hear the tone.
Operation
1. Call a busy extension. The display shows:
EXT 102 BUSY
cbck msg next
2. Press [next]. The bottom line on the display changes to:
camp voice intru
3. Press [camp]. The user of the busy extension hears the Camp On
alert tone and the display shows:
CAMP ON EXT 103
4. When the busy extension goes on hook or places the current call
on hold, the extension rings.
Do Not Disturb – One Time FEATURE
DND – One Time allows you to block outside line ringing (Transfer or
direct) while engaged in a call already. The advantage of DND – One
Time is that you don’t have to remember to deactivate DND. It will
automatically disable at the conclusion of the current call.
Operation
1. While you are connected on a call (o utside line or Intercom),
someone transfers an outside line to your extension and it rings.
To cancel ringing for this call, press the feature button designated
as DO NOT DISTURB (if available) or press FEATURE
.
2. Do Not Disturb – One Time is activated.
3. DND will deactivate when the current call is disconnected.
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