Voice IP Endpoint for
CONVERSip MP5000
User Guide
Edge 300 Voice IP Endpoint
User Guide
Copyright © January, 06 Vertical Communications, Inc.
All rights reserved. Unauthorized use of this document is prohibited.
Vertical Communications, Inc.
106 Cattlemen Road, Sarasota, FL 34243
(941)554-5000 or (800) 266-3425
-Notice-
Vertical Communications, Inc. strives to design the features
in our communications systems to be fully interactive with one another.
However, this is not always possible, as the combinations
of accessories and features are too varied and extensive
to ensure total feature compatibility.
Accordingly, some features identified in this publication
will not operate if some other feature is activated.
Vertical Communications disclaims all liability relating to
feature non-compatibility or associated in any way with
problems which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to the contrary,
Vertical Communications makes no representation herein
as to the compatibility of features.
Vertical Communications, the Vertical Communications logo and
combinations thereof, and Corporate Office
are trademarks ofVertical Communications, Inc. Artisoft,
TeleVantage, InstantOffice, Comdial and Vertical Networks
are registered trademarks of Artisoft, Inc.
All other brand and product names are used for identification only
and are the property of their respective holders.
Edge 300 User Guide
TABLE OF CONTENTS
DISCLAIMER/COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION 1 - INTRODUCTION
ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
AUDIENCE DESCRIPTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ELATED PUBLICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
R
S
OME CONVENTIONS USED IN THIS MANUAL . . . . . . . . . . . . . . . 4
SECTION 2 - OVERVIEW 5
POSITIONING THE EDGE 300. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
MAKING THE CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ADJUSTING THE VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
USING THE LCD MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Use the Submenus
(e.g., Hardware, Information, Network, etc.) . . . . . . . . . .11
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SECTION 3 - MAKING CALLS
MAKING A CALL TO ANOTHER EXTENSION . . . . . . . . . . . . . . . 17
MAKING A CALL TO AN OUTSIDE PARTY . . . . . . . . . . . . . . . . . 19
REDIALING A PREVIOUSLY DIALED NUMBER . . . . . . . . . . . . . . 20
MAKING A CALL USING A SPEED DIAL BUTTON. . . . . . . . . . . . 21
ALLING THE ATTENDANT. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
C
SECTION 4 - ANSWERING CALLS
ANSWERING INCOMING CALLS . . . . . . . . . . . . . . . . . . . . . . . . 23
SING DO NOT DISTURB (DND). . . . . . . . . . . . . . . . . . . . . . . 24
U
HANDLING MULTIPLE CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . 25
- TOC i -
TABLE OF CONTENTS Edge 300 User Guide
SECTION 5 - PROCESSING CALLS
MUTING THE MICROPHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
USING CALL HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
RETRIEVING A HELD CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
PAGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replying to a Meet-Me Page. . . . . . . . . . . . . . . . . . . . . . . 30
PARKING CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Placing an Outside Call in a Park Orbit . . . . . . . . . . . . . . . 30
Retrieving an Outside Call from a Park Orbit. . . . . . . . . . . 31
TRANSFERRING A CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Screen and Transfer a Call
to Another Endpoint in the System. . . . . . . . . . . . . . . . . 32
Transfer a Call without Screening . . . . . . . . . . . . . . . . . . . 33
ESTABLISHING A CONFERENCES . . . . . . . . . . . . . . . . . . . . . . . 34
Private Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Public Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
APPENDIX
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Technical Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
SIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
- TOC ii -
DISCLAIMER/COMPLIANCE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equip ment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Edge 300 User Guide
SECTION 1 - INTRODUCTION
ABOUT THIS MANUAL
This manual describes how to use the CONVERSip Edge 300 Voice IP
Endpoint, models Edge 300-12 and Edge 300-24.
This manual is intended to provide:
• basic knowledge of the functions and features of the Edge 300 LCD
user interface.
• step-by-step procedures for processing calls and controlling individual
extension settings.
AUDIENCE DESCRIPTION
This manual is intended for persons who use CONVERSip Edge endpoints
on a day-to-day basis.
You should:
• read this manual in normal reading sequence before first using the
Edge 300 User Interface.
• refer to this manual as necessary while modifying your endpoint
settings.
RELATED PUBLICATIONS
This manual refers you to related publications, when appropriate, for
additional information.
- 3 -
SOME CONVENTIONS USED IN THIS MANUAL Edge 300 User Guide
SOME CONVENTIONS USED IN THIS MANUAL
Many of the procedures require you to enter settings or to choose from a list
of variables. To signify when you are to act upon an item, parameter,
button, etc. we italicize the name of the item being acted upon. For
example, the following sentences instruct you to press a specific key on
your keyboard.
• Press Enter.
• Press Esc.
• Press Page Up or Page Down.
• Press and hold the Shift and Ctrl keys simultaneously.
- 4 -
Edge 300 User Guide
SECTION 2 - OVERVIEW
Before you start using your Edge, take a quick look at its layout. The
endpoint has three soft keys, 12 or 24 programm abl e bu tt on s (se e
illustrations below), seven fixed function buttons, volume up and down
buttons, an LCD, and a standard dial pad.
EDGE 300 BASIC ELEMENTS
The Edge 300-24 and Edge 300-12 models are identical except for the
number of programmable buttons available. Review the image below that
is appropriate for the model you are using.
Edge 300 - 24 Button Model
LCD
handset
speaker
(located
under
the
handset)
volume up
volume down
soft keys (not
programmable)
24 programmable
buttons
hold
transfer/
conference
redial
headset
speaker
mute
dial/answer
microphone opening
(located under the front panel
at the front of the phone)
Does Your Phone Have 12 or 24 Programmable Buttons? (continued on next page)
EDGE 300 BASIC ELEMENTS Edge 300 User Guide
Does Your Phone Ha ve 12 or 24 Programmable Buttons? (continued)
Edge 300 - 12 Button Model
LCD
soft keys (not
programmable)
12 programmable
buttons
handset
hold
transfer/
conference
redial
speaker
(located
under
the
handset)
headset
speaker
mute
dial/answer
volume up
volume down
microphone opening
(located under the front panel
at the front of the phone)
When your new Edge 300 arrives, the system installer unpacks the phone
and connects the line cord to a network jack. The following sections
describe a few initial adjustments that allow you to quickly begin making
and answering calls.
- 6 -
Edge 300 User Guide POSITIONING THE EDGE 300
POSITIONING THE EDGE 300
You should adjust the position of the Edge 300 on your desk or table to suit
your individual needs and maximize the performance of the sou nd activated
features. When using your Edge 300 as a speakerphone, the microphone
and loudspeaker are farther from you than wh en you use a handset. Some
positioning tips to consider include:
• For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.
• Background noise may prevent the sound-activated switches fr om
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
• Place the Edge 300 on a hard surface and away from t able edges. Do
not place the Edge 300 in corners or enclosures. Do not let
obstructions come between yo u an d th e mic ro ph o ne .
The Edge 300 has an adjustable pedest al to allow you to select the most
comfortable viewing angle. When you re ceive the Edge 300, the pedest al is
in its lowest position—flush against the pedestal.
To adjust the pedestal, perform the following tasks.
1) Grasp the rear of the
pedestal base firmly with
one hand and lift the rear
portion of the Edge 300
upward with your other
hand.
2) Lift the Edge 300 upward
with one hand and raise
the Edge 300 supporting
arms upward with your
other hand.
• Notice there are three
sets of notches under
the Edge 300
corresponding to the
three positions
available.
Positioning the Edge 300 (continued on next page)
- 7 -
MAKING THE CONNECTIONS Edge 300 User Guide
Positioning the Edge 300 (continued)
3) When the Edge 300 is at the desired height, select the closest pair
of notches and insert the supporting arms in the notches. Press
down slightly on the Edge 300 until you feel the supporting arms
snap into place.
Note: Also remember, as with any piece of electronic
equipment, your Edge 300 may be damaged by cont act
with liquids. So please try to place the Edge 300 in an
area that is free from the danger of spills.
MAKING THE CONNECTIONS
The connectors for attaching your Edge 300 to the network are located on
the underside of the instrument. Here you will also find connectors for
attaching the power supply and an o ptional he adse t. You can also connect
a cable from the Edge 300 to your PC so that both devices can operate with
a single network cable. The following diagram shows the cable connection
locations.
To PC
To LAN
connection
To Handset
Power
To Headset
Caution: Do not connect this jack
directly to a central office line.
Note: Some types of network equipment can provide the
power for the Edge 300 instrument through its Ethernet
connection. In those instances, the external power
supply is not required.
- 8 -
Edge 300 User Guide ADJUSTING THE VOLUME
ADJUSTING THE VOLUME
Adjusting the volume on the Edge 300 endpoint affects the loudness of the
speaker , handset, head set (if equipped ), and ringer. Refer to Figure 1-1 for
the location of the volume control.
To Adjust the Volume During a Call
Press the volume up or volume down button on the Edge 300.
• The Edge 300 adjusts the volume incrementally each time you
press the button.
• The volume setting remains in effect for the current call only.
To Adjust the Volume for All Calls
Select Menu>1 Hardware Settings>1 Handset Volume and set the
handset volume you want to use on all calls.
• The new setting remains in place until you make subsequent
adjustments.
• In the same manner, you can adjust your default speaker volume
(Menu>1 Hardware Settings>2 Speaker V olume), default head set
volume (Menu>1 Hardware Settings>3 Headset Volume), and
default ring volume (Menu>1 Hardware Settings>4 Ring V olume).
- 9 -
USING THE LCD MENU Edge 300 User Guide
USING THE LCD MENU
The Edge 300 menu allows you to view or modify the configura tion setting s
of your Edge 300, and to view the call activity log. Some items are
password protected and should only be changed by the installer or
administrator, since doing so could adversely affect the operation of your
phone.
Normal display on your Edge 300 LCD consists of the date and time on the
first line, and the soft key labels on the second line.
Tue Apr 20 4:22
VMAIL DND MENU
Note: If you want to see the extension numbe r assigned
to this Edge 300, either lift the handset or press the
SPEAKER button; the Edge 300 displays the extension
number in the lower left corner of the LCD.
If you have unread voice mail messages waiting, the dis pla y sh ows you t he
number of messages.
Tue Apr 20 4:22
VM:2 DND MENU
Call Voicemail
To call the voice mail system, press the VMAIL or VM:2 soft key.
Using the LCD Menu (continued on next page)
- 10 -
Edge 300 User Guide USING THE LCD MENU
Using the LCD Menu (continued)
Use the Submenus
(e.g., Hardware, Information, Network, etc.)
1) To enter the configuration submenus, press the MENU soft key.
1 HW Settings
ENTER BACK NEXT
2) Press NEXT to advance to the next men u ch oice .
3) To select an item, press the ENTER soft key.
4) To return to the previous level, press the BACK soft key. To
advance to the next item on the current menu, press NEXT.
• If the displayed results extend beyond the viewing area of the
LCD, the soft key functions change to allow you to scroll to the left
or right.
02:02:d0:00:11:00
->
<- BACK ->
- 11 -
USING THE LCD MENU Edge 300 User Guide
Main Menu Options
The following selections are available from the Edge 300 menu.
MAIN MENU OPTION 1
HW Settings—sets the default volume level for the handset,
speaker, headset, and ringer; enables/disables call waiting
tone.
1 Handset Volume—allows you to set the current
volume setting for the handset, from 1 to 8, with 8
being the highest. The default is level 3.
2 Speaker Volume—allows you to set the current
volume setting for the speaker, from 1 to 8, with 8
being the highest. The default is level 3.
3 Headset Volume—allows you to set the current
volume setting for the headset, from 1 to 8, with 8
being the highest. The default is level 3.
4 Ring Volume—allows you to set the current volume
setting for the ringer, from 1 to 8, with 8 being the
highest. The default is level 1.
5 Call Wait Tone—allows you to enable or disable the
tone the Edge 300 sounds when you have a call
waiting.
Main Menu Options (continued on next page)
- 12 -
Edge 300 User Guide USING THE LCD MENU
Main Menu Options (continued)
MAIN MENU OPTION 2
Info—displays call lists, system information, and LAN
information.
1 Received Calls—displays the last 10 calls received
at your Edge 300.
2 Dialed Calls—displays the last 10 calls placed from
your Edge 300.
3 System Info—displays the following system
information.
1 Network Info shows the MAC Address, SIP
Server, DHCP, IP Address, Net Mask, and GW
Address.
2 Codecs shows the default audio format of your
Edge 300.
3 Serial Number of your Edge 300.
4 HW Version of your Edge 300.
5 SW Version installed on your Edge 300.
6 Extension assigned to your Edge 300.
7 Prog Buttons allows you to check which
programmable buttons are set. Some buttons
may have been programmed by either the
system administrator or the installing technician.
8 Build Date shows the time and date of the
application file installed on your Edge 300.
9 Boot Versionshows the boot version of your
Edge 300.
Main Menu Options (continued on next page)
- 13 -
USING THE LCD MENU Edge 300 User Guide
Main Menu Options (continued)
Info—(continued)
4 LAN Info—displays the following LAN
information.
1 Received Pkts shows the number of network
packets received by your Edge 300 since the last
restart.
2 Sent Packets shows the number of network
packets sent by your Edge 300 since the last
restart.
MAIN MENU OPTION 3
Network—(requires password) used to configure the IP
address settings.
1 IP Settings—selects DHCP or sets the static IP
parameters for this Edge 300.
2 SIP Server—sets the IP address of the MP5000 unit.
Main Menu Options (continued on next page)
- 14 -
Edge 300 User Guide USING THE LCD MENU
Main Menu Options (continued)
MAIN MENU OPTION 4
System - used to perform system functions.
1 Tests—(requires password) allows you to perform
functional tests.
2 Change Passwds—allows you to change the
password for this Edge 300.
3 Factory Defs—allows you to restore this Edge 300
to its factory defaults.
4 Download—downloads firmware changes.
5 Register Mode—specifies the type of
registration.
6 Register—manually registers the phone with the
host.
7 Restart Phone—restarts the Edge 300.
8 Recall Timer—allows you to set the time elapsed
before the Edge 300 returns a call to your extension.
Choices include System Default, and 1 - 10 minutes.
- 15 -
Edge 300 User Guide
SECTION 3 - MAKING CALLS
Vertical’s Edge 300 is based on a technology called Session Initiation
Protocol (SIP). This technology pro vide s ne w way s to pr oc ess calls no t
previously available with standard telephone systems.
MAKING A CALL TO ANOTHER EXTENSION
You can make a call to another extension by dialing the number assigned to
that extension, or by selecting the name of the intended p arty from your local
address book or contact list.
To make an intercom call by dialing the extension number, perform the
following steps.
1) When you lift the handset, or press the SPEAKER button, the Edge
300 plays the dial tone. The LCD display prompts you to enter the
number you want to call.
2) Your own extension will also be displayed in the top left corner.
Enter Number
1012 CLEAR
Making a Call to Another Extension (continued on next page)
- 17 -
MAKING A CALL TO ANOTHER EXTENSION Edge 300 User Guide
Making a Call to Another Extension (continued)
3) Enter the extension number using the dial pad. If you make a
mistake, press the BACK soft key (to backspace one digit at a time)
or CLEAR to erase all digits and cancel.
1120
DIAL BACK CLEAR
4) Press the DIAL/ANSWER button or the DIAL soft key.
5) The system begins placing your call. You can cancel the call before
it is answered by pressing the CLEAR soft key.
6) The system rings the called extension (if idle), or plays a busy
signal (if busy). If you dialed an invalid number, the system plays
an audible tone indicating that the number you dialed is invalid.
7) When the called party answers, begin speaking.
8) When the call is complete, hang up the handset (or press the
SPEAKER button if using the speakerphone).
- 18 -
Edge 300 User Guide MAKING A CALL TO AN OUTSIDE PARTY
MAKING A CALL TO AN OUTSIDE PARTY
You can dial outside parties by including the outside line access code
before dialing the number (95545000, where 9 is the access code), or by
first selecting the outgoing line if you have direct access from a preprogrammed button. The default access code for outside lines is 9.
To dial an external number, perform the following steps.
1) Lift the handset, or press the SPEAKER button. The Edge 300
plays the dial tone.
2) Dial the number, preceded by the line access code. If you make a
mistake, press the BACK sof t key or CLEAR sof t key to re-enter the
digits.
95545000
DIAL BACK CLEAR
3) Press the DIAL soft button or the DIAL/ANSWR button.
4) If all outside lines are busy, the system plays a fast busy signal,
indicating that there are no lines availa b l e.
5) When the called party answers, begin your conversation. Note that
the Edge 300 changes the soft key options o n it s LCD once the call
connects.
95545000
HOLD TRANS END
6) When the call is complete, press the END soft key, hang up the
handset, or press the SPEAKER button if using the speakerphone
option.
- 19 -
REDIALING A PREVIOUSLY DIALED NUMBER Edge 300 User Guide
REDIALING A PREVIOUSLY DIALED NUMBER
The system remembers the last ten numbers you dialed. If you want to
redial any of those numbers, press the REDIAL button on the Edge 300.
By pressing the PREV soft key, you can scroll through the list of previouslycalled numbers, and select the number from the list.
To redial a previously dialed number, perform the following steps.
1) Lift the handset, or press the SPEAKER button. The Edge 300
plays the dial tone.
2) Press the REDIAL button.
3) Observe the LCD display and select the number you want to dial by
pressing the PREV soft key. The Edge 300 begins with the most
recently dialed number, and works backwards from there.
9415545000
PREV DIAL CLEAR
Note: If a name is available via Caller ID, the system
displays it instead of the number.
4) When you have made your selection, press the DIAL soft key.
5) The system rings the called extension (if idle), or plays a busy
signal (if busy). If you dialed an invalid number, the system plays
an audible tone indicating that the number you dialed is invalid.
Redialing a Previously Dialed Number (continued on next page)
- 20 -
Edge 300 User Guide MAKING A CALL USING A SPEED DIAL BUTTON
Redialing a Previously Dialed Number (continued)
6) When the called party answers, begin your conversation. Note that
the Edge 300 changes the soft key options o n it s LCD once the call
connects.
95545000
HOLD TRANS END
7) When the call is complete, press the END soft key, hang up the
handset, or press the SPEAKER button if using the speakerphone
option.
MAKING A CALL USING A SPEED DIAL BUTTON
To use a speed dial button to make a call, perform the following steps.
1) Lift the handset, or press the SPEAKER button. The Edge 300
plays the dial tone.
2) Press a pre-programmed speed dial button.
3) The system rings the called extension (if idle), or plays a busy
signal (if busy). If you dialed an invalid number, the system plays
an audible tone indicating that the number you dialed is invalid.
4) When the called party answers, begin your conversation.
5) When the call is complete, press the END soft key, hang up the
handset, or press the SPEAKER button if using the speakerphone
option.
- 21 -
CALLING THE ATTENDANT Edge 300 User Guide
CALLING THE ATTENDANT
During the initial system configuration, the system installer assigns the
extension number for the attendant.
To call the attendant, either dial their unique extension number.
OR
You can simply press 0 and the DIAL/ANSWR key or the DIAL soft
key.
- 22 -
Edge 300 User Guide
SECTION 4 - ANSWERING CALLS
ANSWERING INCOMING CALLS
When your Edge 300 receives an incoming call, it provides both an audible
and a visual alert. The Edge 300 sounds a ringing tone from its speaker,
and displays the Caller ID information about the call on its LCD display. If
the incoming call is internal, the Edge 300 sounds two short ring bursts. If
the incoming call is external, the Edge 300 sounds one long ring burst. If
the Edge 300 is returning a call to your station (i.e., “Recall”), the Edge 300
sounds four short ring bursts.
To answer a call, perform the following steps.
1) As an incoming call rings at your station, pick up the handset, or
press the ANS soft key for handsfree communications.
9415545000
ANS DND DENY
Note: You may also press the DND soft key to enter Do
Not Disturb mode and to send the call to voice mail. Or,
you can press the DENY soft key to send the call to voice
mail (if activated) or return a busy signal to the caller (if
not activated) .
2) Begin your conversation.
3) Hang up the handset, or press the SPEAKER button (if handsfree)
to end the call.
Note: If you choose to ignore the new incoming call, the
system treats that call as a no-answer condition, and
follows the forwarding rules defined for your exten sion.
For details on the fowarding rules for your extension, see
your System Administrator.
- 23 -
USING DO NOT DISTURB (DND) Edge 300 User Guide
USING DO NOT DISTURB (DND)
When you turn DND mode on, the system plays a busy signal to all
incoming callers until you turn DND mode off again.
1) Press the DND softkey to turn on the feature.
• With DND on, your Edge 300 display appears as follows to
remind you that this mode is on.
Do Not Disturb
VMAIL DND MENU
2) To turn DND off again, simply press the DND button.
3) You can specify what DND message you want the system to
display in your presence management to EP200 users when you
have DND turned on.
• There are 4 available messages: Do Not Disturb, Away From
Desk, Out To Lunch, and On Vacation.
4) To select a different message (the default is Do Not Disturb), press
the up or down arrow key. The Edge 300 displays the next
message in the list on the top line.
Away From Desk
VMAIL DND MENU
5) Press the up or down arrow key until the message you want to use
for this DND session appears.
• Once you turn DND off by pressing DND again, the Edge 300
resets the message to Do Not Disturb.
- 24 -
Edge 300 User Guide HANDLING MULTIPLE CALLS
HANDLING MULTIPLE CALLS
If your System Administrator has programmed this capability for you, you
can receive incoming calls even when your line is busy.
If you are already on a call and another call comes in, the Edge 300 alerts
you with series of short beeps. The system also changes the caller ID
information to reflect the incoming call.
1) To answer the incoming call, press the DIAL/ANSWR button.
• The Edge 300 puts the first caller on hold, and connects you to
the incoming call.
2) You can toggle between calls by simply putting the current call on
hold, and retreiving the held call. For details on putting calls on
using the hold feature, see “Using Call Hold” on page 27 and
“Retrieving a Held Call” on page 29.
- 25 -
Edge 300 User Guide
SECTION 5 - PROCESSING CALLS
MUTING THE MICROPHONE
You can mute the microphone on the Edge 300 so that the distant party
cannot hear any audio from your microphone. This settin g affects the
transmitter of the handset, headset, and the built-in micr ophone of the Edge
300. This condition remains in effect until the call ends, or until you press
the button again, whichever occurs first. While in mute is in effec t, the Edge
300 lights the mute button.
1) To mute the microphone, press the MUTE button.
2) To restore to normal operation, press the MUTE button again.
USING CALL HOLD
You can place a call on hold and retrieve it later. After the call has been on
hold for the period of time, the Edge 300 sounds four short ring bursts to
your extension.
Note: If you place a call on hold, only you can retrieve
that call from hold. If you want to place a call on hold that
can be retrieved by someone else, use the call park
feature instead. For details on call park, see “Parking
Calls” on page 30.
To place a call on hold, perform the following steps.
1) While on an active call, press the HOLD button on your Edge 300.
The lamp associated with this button blinks.
OR
Using Call Hold (continued on next page)
- 27 -
USING CALL HOLD Edge 300 User Guide
Using Call Hold (continued)
Press the HOLD soft key under the LCD.
• The system plays music on hold (if equipped) to the out side caller
on hold.
9415545000
HOLD TRANS END
• The lamp extinguishes if the caller on hold hangs up before you
retrieve the call. The LCD shows the number of calls on hold
temporarily, until returning to the default idle display.
CALLS ON HOLD: 2
MENU
- 28 -
Edge 300 User Guide RETRIEVING A HELD CALL
RETRIEVING A HELD CALL
You can only retrieve held calls that you have placed on hold. You cannot
retrieve a held call that someone else has placed on hold.
1) Press the SPEAKER button or pick up the handset (if you desire
privacy).
2) Press the flashing HOLD button.
• The system returns the call to your endpoint and then turns off
the HOLD lamp.
• If multiple calls are on hold at your station, you can scr oll through
a hold list to select the one you want to retrieve. Also, the system
does not turn off the hold lamp until you have retrieved all held
calls.
PAGING
Your system provides an all-call or a zone page feature that you access by
dialing special codes. This arrangement sou nds your vo ice an nou nceme nt
through the endpoint speakers (on digital stations only) or through an
external paging unit.
To send a paging announcement,
1) Pick up the handset.
2) If your Edge 300 has a button assigned to Paging, press that
button. If you do not have an assigned Paging button, enter 70
through 77 for zones 1–8 and press DIAL/ANSWR.
Note: Zone 1 (code 70) provides an all-call function in
the default mode. See your System Administrator for
details on getting one of your Edge 300’s buttons
assigned to this function.
3) Make announcement.
4) Remain on line if awaiting a reply (known as a Meet-Me page), or
hang up the handset.
Note: Only digital or IST endpoints can reply to a Meet-
Me page.
- 29 -
PARKING CALLS Edge 300 User Guide
Replying to a Meet-Me Page
At times other extension users may page you with instructions to meet them
on line (a Meet-Me page). You can go to the nearest endpoint, dial a code,
and be in contact with the paging party.
To reply to a Meet-Me page,
1) Lift handset of the nearest endpoint.
2) Dial 78 and press DIAL/ANSWR.
3) Meet paging party on line.
PARKING CALLS
You can place an outside call on hold in the system so that it can be
answered from any endpoint even though it do es no t ha ve a line
appearance for the call.
You do this by placing the call in a park orbit, where it remains until
it is answered, or recalls to the originating endpoint.
Placing an Outside Call in a Park Orbit
1) While on an outside call, press the TRANS/CONF button. The
system places the call on hold.
Note: If your Edge 300 has been assigned a pre-
programmed Call Park button, you can also press that
button to park the call. Each park button assignment
uses a dedicated park orbit number.
2) If you do not have an assigned Call Park button, enter the Call Park
zone number where you wish to park the call, then press the DIAL/
ANSWR button.
• The default Call Park numbers are *910 through *990. See your
System Administrator for details on getting one of your Edge
300’s buttons assigned to this function.
3) The system parks the call in the orbit number you specified.
• Note the assigned park orbit number.
• If you page another user to pick up the call, tell them the orbit
number where they can retrieve the call.
- 30 -
Edge 300 User Guide PARKING CALLS
Retrieving an Outside Call from a Park Orbit
1) Pick up the handset or press the SPEAKER button.
2) If your Edge 300 has a button assigned to Call Park, press that
button.
OR
If you do not have an assigned Call Park button, dial the park orbit
number where the call was previously parked.
• The default Call Park retrieval numbers are #910 through #990.
3) Press the DIAL/ANSWR button to connect to the call.
HANDLING PARK RECALLS
When a parked call times out, the system re turns the call to your endpoint in
the form of a park recall. The Edge 300 will sounds 4 short ring bursts to
indicate a recall.
Answer a Park Recall
Pick up the handset or press the SPEAKER button to return the
held party to your extension.
Re-park a Park Recall and Restart the Park Timer
When a previously parked call recalls to your station, press the
DENY soft key to return the call to the original park orbit and rest art
the park timer.
- 31 -
TRANSFERRING A CALL Edge 300 User Guide
TRANSFERRING A CALL
You can answer a call at your Edge 300 and transfer it to anothe r end point.
If you first identify the caller to the party receiving the transfer, you have
made a screened or consultative transfer.
Screen and Transfer a Call
to Another Endpoint in the System
1) While on a call press TRNS/CONF button on your Edge 300.
OR
Press the TRANS soft key under the LCD display.
9415545000
HOLD TRANS END
• The system automatically places the other party on hold, and
displays the following.
ENTER NUMBER
CLEAR
2) Enter the extension to which you want to send the call, and press
the DIAL/ANSWR button.
3) When the new party answers, announce the call.
4) If the new party accepts the call, press the SPEAKER button or
END soft key.
OR
If the new party rejects the call, press the ABORT soft key followed
by the HOLD button to retrieve the call.
- 32 -
Edge 300 User Guide TRANSFERRING A CALL
Transfer a Call without Screening
If you transfer the call without first announcing it, you have made an unscreened or blind transfer.
1) While on a call, press the TRANS soft key or TRANS/CONF button
on your Edge 300 to automatically place the outside party on hold.
2) Enter the number for the intended destination and press the Dial
button on your Edge 300.
3) Press the END soft key or SPEAKER button to transfer the call.
• If the other party answers, the system connects the transferred
call to that party. If the other party does not answer, the call
follows the no-answer forward condition of the target destination.
- 33 -
ESTABLISHING A CONFERENCES Edge 300 User Guide
ESTABLISHING A CONFERENCES
You may wish to create a conference call with other parties. These
conferences can either be Private or Public. You can have up to six
attendees in a conference room if your system is networked, or seven
attendees if your system is standalone.
Note: There are a limited amount of conferences
allowed on the MP5000 system. Once this limit is
reached, you cannot create a new conference until an
established conference ends.
Private Conferences
In a Private conference, you and two other parties are transferred to a
conference room. You can only be a member of one Private conference at
a time. You can set up a private conference using a SIP or Digital phone.
SET UP A PRIVATE CONFERENCE CALL
FROM A SIP (NOT A DIGITAL PHONE)
1) Place or receive a call to/from the first party you want to include in a
Private conference.
2) Perform the same steps as a supervised transfer (see “Transferring
a Call” on page 32).
3) When the second party answers, instead of pressing the END soft
key or hanging up, press the CONF soft key or the TRANS/CONF
button.
OR
In the idle state, press the TRANS/CONF button, then the ADD sof t
key.
Set Up a Private Conference Call (continued on next page)
- 34 -
Edge 300 User Guide ESTABLISHING A CONFERENCES
Set Up a Private Conference Call (continued)
4) Dial another party, wait for an answer, then press the CONF soft
key or the TRANS/CONF button.
• Use this method (described in step s 3 an d 4 ) to ad d mor e parties
to an established conference.
5) After you have added all parties, dial the conference room number
to enter the conference yourself.
6) Parties wishing to leave a conference can do so by simply hanging
up their endpoint.
• When a party leaves the conference, the system plays a single
beep to the remaining parties, alerting them that someone has lef t
the conference. A user may only be a member of one Private
conference at a time.
7) If you initiated the Private conference, you can end it by pressing
the END soft key.
• If you hang up without pressing END, the conference continues
with the other parties until they hang up.
SET UP A PRIVATE CONFERENCE CALL
FROM A DIGITAL PHONE (NOT A SIP)
Setting up a private conference from a digital phone differs from a SIP
endpoint, as follows.
1) Place or receive a call to/from the first party you want to include in a
Private conference.
2) Transfer the current connection to the conference room number
(default 5800).
• The system transfers both you and the first party to the
conference room.
3) To add another party to the conference, exit the conference room
by hanging up the receiver, or by pressing the SPEAKER button if
calling on-hook.
Set Up a Private Conference Call (continued on next page)
- 35 -
ESTABLISHING A CONFERENCES Edge 300 User Guide
Set Up a Private Conference Call (continued)
4) Place a call to the next party, and then transfer the new party to the
conference room number (default 5800).
5) Begin your conversation when all parties are present.
• Parties wishing to leave a conference can do so by simply
hanging up their endpoint.
• When a party leaves the conference, the system plays a single
beep to the remaining parties, alerting them that someone has lef t
the conference. A user may only be a member of one Private
conference at a time.
Public Conferences
A Public conference is established when a ll particip ant s dial a code to enter
the conference room. If you want to transfer outside callers into Public
conferences, your system must use Comdial's voice mail system (see your
System Administrator for more details).
In addition, lines that do not provide disconnect notification are not allowed
into conference rooms, as there is no way to tell if that line has left the
conference room. If a party on a line with no disconnect supervision
attempts to enter a conference room , that party hears an err or ton e an d is
not allowed in. For more details, see you System Administrator.
You can leave the conference room at any time without ending the
conference (unless you are the last one to leave the room). When an
attendee leaves the room, the Edge 300 sounds a single beep.
While you are an attendee in a conference room, you can lock the room to
prohibit others from entering. You can also unlock the room at any time.
Rooms cannot be locked if there is only one attendee. If you are the owner
of the conference room (i.e., you were the first attendee in the room), you
can leave the room and re-enter even if it is locked.
Conference rooms can remain active for a period of time, based on the
settings in the MP5000 (the default is 60 minutes). As this deadline
approaches, the system plays a string of warning beeps on each line;
parties can then press any numeric key within eight seconds of the beep to
reset the timer and keep the conference room open. After that time, the
system disconnects the conference room if there are no responses.
Public Conferences (continued on next page)
- 36 -
Edge 300 User Guide ESTABLISHING A CONFERENCES
Public Conferences (continued)
If there is only one line alone in a conference room, the system times it out
(default is 10 minutes) and releases the conference room. As this deadline
approaches, the system plays a string of warning beeps on the line; the
caller can then press any numeric key within eight seconds of the beep to
reset the timer and keep the conference room open.
Some system features may be blocked while you are in a conference
room—to use these features, you have to leave the room.
Finally, System Administrators can clear a conference room whenever they
deem it necessary.
To set up a Public conference, perform the following steps.
1) Dial the conference room mailbox number (default 5801, 5802,
5803, 5804, 5805).
OR
If your System Administrator has programmed conference room
buttons on your endpoint, simply press the desired room button.
• The voice mail transfers the caller into the conference room.
2) If you are the first member to join the conference, the Edge 300
plays tone-on-hold beeps.
• When a second caller enters, the Edge 300 plays a double beep
to announce their entry, and you can begin your conversation.
• When additional parties enter the conference , the Edge 300 plays
a double beep to announce their arrival; all pa rties in the room
can then communicate.
• When all parties are present, any endpoint in the conference can
press ### while in the room to lock entrance to the room.
1. You can enter ### again to toggle the lock.
• When the room is locked, the Edge 300 plays a long beep-short
beep that indicates that the room is locked.
• When the room is unlocked, the Edge 300 plays a short beep-
long beep that indicates that the room is unlocked.
Note: For security reasons, external lines in the
conference room are not perm itt ed to lo ck the door.
- 37 -
Edge 300 User Guide
APPENDIX
SPECIFICATIONS
TECHNICAL DATA
• Certifications: FCC Part 15 Class B, RF emission compliant
• Safety Approved: OSHA Accredited NRTL (Nationally Recognized
Test Laboratory) to UL 60950 and CSA C22.2 #60950.
• Dimensions: 9.5” w x 9.25”d x 7.5” h
• Weight: 2 lbs.
• Operating Humidity: 90% NC
• Operating Temperature: 0-50 degrees C
• Power: 9VDC 1A, 120 VAC external transformer
CONNECTORS
• Network: RJ45 (Ethernet)
• PC: RJ45 (Ethernet)
• Handset: RJ14 Standard Handset Connector
• Headset: RJ14 Standard Headset Connector
• Power: Center pin
ETHERNET
• 2 port with switch included (802.3 10/100 BT ha lf du ple x/ fu ll dup l ex
with autosense)
• Power over LAN support & IEEE 802.3af
INSTALLATION
• Static IP provisioning, DHCP
• Daylight saving time, time retrieval from server
• Dynamic field-upgradable software
- A 39 -
SPECIFICATIONS Edge 300 User Guide
USER INTERFACE
• 2 x 16 character display
• 24 or 12 programmable buttons with tri-color LEDs
• 7 fixed feature buttons (hold, transfer/conference, redial, headset,
speaker, mute, dial/answer)
• 3 soft keys
• Last calls (10 entries)
• Received calls, sent calls
• Call waiting indication
• Clock
• Caller-ID
• Call blocking
• Up to 5 lines
• Menu-driven user interface
• Speaker phone (Half Duplex)
PRESENCE
• Presence Indication
• Compatible with Microsoft Messenger
CODECS
• G.711 uLaw
• Out-of-band DTMF (RFC2833)
SIP
• RFC3261 compliant
• UDP support
• MWI events
• Out-of-Band RFC 2833
• REFER (RFC 3515)
- A 40 -
INDEX
Edge 300 User Guide
A
Adjusting the Volume 9
all-call 29
All-Call Paging 29
Answering Calls 22
auto redial 20
C
call hold 27
call hold, retrieval 29
calling an outside party 19
Calling the Attendant 22
calling using speed dial button 21
29, 30
conference 34
conferences, private 34
conferences, public 36
connections 8
E
Establishing a Multi-Party
Conference 34
M
Making a Call to an Outside Party 19
Making a Call Using a Speed Dial
Button 21
Making the Connections 8
Meet-Me Answer Page 30
menus on LCD 12
microphone, muting 27
multi-party conference 34
Muting the Microphone 27
P
Paging 29
park orbit, outside calls 30
park orbit, retrieving a call from 31
park recalls 31
Parking Calls 30
placing a call on hold 27
Placing an Outside Call in a Park
Orbit 30
Positioning the EP300 7
Private Conferences 34
Public Conferences 36
H
Handling Park Recalls 31
hold, placing call on 27
L
LCD menu structure 12
R
recalling parked calls 31
Redialing a Previously Dialed
Number 20
Retrieving a Held Call 29
Retrieving an Outside Call from a
Park Orbit 31
- 33 -
INDEX Edge 300 User Guide
S
sending a Meet-Me page 29
sending a page 29
speed dial button, calling using 21
T
Transferring a Call 32
U
Using Call Hold 27
V
volume control 9
Z
Zone Paging 29
- 34 -
Copyright © 2005 Vertical Communications, Inc.
All rights reserved. Unauthorized use of this document is prohibited.
UG-EDGE300-3.00-1205 RB1205
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