Vertical CONVERSip Edge 300, CONVERSip Edge 300-12, CONVERSip Edge 300-24 User Manual

Voice IP Endpoint for

CONVERSip MP5000

User Guide

Edge 300 Voice IP Endpoint

User Guide

Copyright © January, 06 Vertical Communications, Inc.

All rights reserved. Unauthorized use of this document is prohibited.

Vertical Communications, Inc.

106 Cattlemen Road, Sarasota, FL 34243

[phone] or [phone]

-Notice-

Vertical Communications, Inc. strives to design the features

in our communications systems to be fully interactive with one another.

However, this is not always possible, as the combinations

of accessories and features are too varied and extensive

to ensure total feature compatibility.

Accordingly, some features identified in this publication

will not operate if some other feature is activated.

Vertical Communications disclaims all liability relating to

feature non-compatibility or associated in any way with

problems which may be encountered by incompatible features.

Notwithstanding anything contained in this publication to the contrary,

Vertical Communications makes no representation herein

as to the compatibility of features.

Vertical Communications, the Vertical Communications logo and

combinations thereof, and Corporate Office

are trademarks ofVertical Communications, Inc. Artisoft,

TeleVantage, InstantOffice, Comdial and Vertical Networks

are registered trademarks of Artisoft, Inc.

All other brand and product names are used for identification only

and are the property of their respective holders.

Edge 300 User Guide

TABLE OF CONTENTS

DISCLAIMER/COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SECTION 1 - INTRODUCTION

ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

AUDIENCE DESCRIPTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

ELATED PUBLICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

R
S

OME CONVENTIONS USED IN THIS MANUAL . . . . . . . . . . . . . . . 4

SECTION 2 - OVERVIEW 5

POSITIONING THE EDGE 300. . . . . . . . . . . . . . . . . . . . . . . . . . . 7

MAKING THE CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

ADJUSTING THE VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

USING THE LCD MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Use the Submenus

(e.g., Hardware, Information, Network, etc.) . . . . . . . . . .11

Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SECTION 3 - MAKING CALLS

MAKING A CALL TO ANOTHER EXTENSION . . . . . . . . . . . . . . . 17

MAKING A CALL TO AN OUTSIDE PARTY . . . . . . . . . . . . . . . . . 19

REDIALING A PREVIOUSLY DIALED NUMBER . . . . . . . . . . . . . . 20

MAKING A CALL USING A SPEED DIAL BUTTON. . . . . . . . . . . . 21

ALLING THE ATTENDANT. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

C
SECTION 4 - ANSWERING CALLS

ANSWERING INCOMING CALLS . . . . . . . . . . . . . . . . . . . . . . . . 23

SING DO NOT DISTURB (DND). . . . . . . . . . . . . . . . . . . . . . . 24

U

HANDLING MULTIPLE CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . 25

- TOC i -

TABLE OF CONTENTS Edge 300 User Guide

SECTION 5 - PROCESSING CALLS

MUTING THE MICROPHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

USING CALL HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

RETRIEVING A HELD CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

PAGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Replying to a Meet-Me Page. . . . . . . . . . . . . . . . . . . . . . . 30

PARKING CALLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Placing an Outside Call in a Park Orbit . . . . . . . . . . . . . . . 30

Retrieving an Outside Call from a Park Orbit. . . . . . . . . . . 31

TRANSFERRING A CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Screen and Transfer a Call

to Another Endpoint in the System. . . . . . . . . . . . . . . . . 32

Transfer a Call without Screening . . . . . . . . . . . . . . . . . . . 33

ESTABLISHING A CONFERENCES . . . . . . . . . . . . . . . . . . . . . . . 34

Private Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Public Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

APPENDIX

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Technical Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

SIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

- TOC ii -

DISCLAIMER/COMPLIANCE

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equip ment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

Edge 300 User Guide

SECTION 1 - INTRODUCTION

ABOUT THIS MANUAL

This manual describes how to use the CONVERSip Edge 300 Voice IP
Endpoint, models Edge 300-12 and Edge 300-24.

This manual is intended to provide:

• basic knowledge of the functions and features of the Edge 300 LCD
user interface.

• step-by-step procedures for processing calls and controlling individual
extension settings.

AUDIENCE DESCRIPTION

This manual is intended for persons who use CONVERSip Edge endpoints
on a day-to-day basis.

You should:

• read this manual in normal reading sequence before first using the
Edge 300 User Interface.

• refer to this manual as necessary while modifying your endpoint
settings.

RELATED PUBLICATIONS

This manual refers you to related publications, when appropriate, for
additional information.

- 3 -

SOME CONVENTIONS USED IN THIS MANUAL Edge 300 User Guide

SOME CONVENTIONS USED IN THIS MANUAL

Many of the procedures require you to enter settings or to choose from a list
of variables. To signify when you are to act upon an item, parameter,
button, etc. we italicize the name of the item being acted upon. For
example, the following sentences instruct you to press a specific key on
your keyboard.

• Press Enter.

• Press Esc.

• Press Page Up or Page Down.

• Press and hold the Shift and Ctrl keys simultaneously.

- 4 -

Edge 300 User Guide

SECTION 2 - OVERVIEW

Before you start using your Edge, take a quick look at its layout. The
endpoint has three soft keys, 12 or 24 programm abl e bu tt on s (se e
illustrations below), seven fixed function buttons, volume up and down
buttons, an LCD, and a standard dial pad.

EDGE 300 BASIC ELEMENTS

The Edge 300-24 and Edge 300-12 models are identical except for the
number of programmable buttons available. Review the image below that
is appropriate for the model you are using.

Edge 300 - 24 Button Model

LCD

handset

speaker

(located
under
the
handset)

volume up

volume down

soft keys (not
programmable)

24 programmable

buttons

hold

transfer/
conference

redial

headset

speaker
mute

dial/answer

microphone opening

(located under the front panel

at the front of the phone)

Does Your Phone Have 12 or 24 Programmable Buttons? (continued on next page)

EDGE 300 BASIC ELEMENTS Edge 300 User Guide

Does Your Phone Ha ve 12 or 24 Programmable Buttons? (continued)

Edge 300 - 12 Button Model

LCD

soft keys (not
programmable)

12 programmable

buttons

handset

hold

transfer/
conference

redial

speaker

(located
under
the
handset)

headset

speaker
mute

dial/answer

volume up

volume down

microphone opening

(located under the front panel

at the front of the phone)

When your new Edge 300 arrives, the system installer unpacks the phone
and connects the line cord to a network jack. The following sections
describe a few initial adjustments that allow you to quickly begin making
and answering calls.

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Edge 300 User Guide POSITIONING THE EDGE 300

POSITIONING THE EDGE 300

You should adjust the position of the Edge 300 on your desk or table to suit
your individual needs and maximize the performance of the sou nd activated
features. When using your Edge 300 as a speakerphone, the microphone
and loudspeaker are farther from you than wh en you use a handset. Some
positioning tips to consider include:

• For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.

• Background noise may prevent the sound-activated switches fr om
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.

• Place the Edge 300 on a hard surface and away from t able edges. Do
not place the Edge 300 in corners or enclosures. Do not let
obstructions come between yo u an d th e mic ro ph o ne .

The Edge 300 has an adjustable pedest al to allow you to select the most
comfortable viewing angle. When you re ceive the Edge 300, the pedest al is
in its lowest position—flush against the pedestal.

To adjust the pedestal, perform the following tasks.

1) Grasp the rear of the
pedestal base firmly with
one hand and lift the rear
portion of the Edge 300
upward with your other
hand.

2) Lift the Edge 300 upward
with one hand and raise
the Edge 300 supporting
arms upward with your
other hand.

• Notice there are three

sets of notches under
the Edge 300
corresponding to the
three positions
available.

Positioning the Edge 300 (continued on next page)

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MAKING THE CONNECTIONS Edge 300 User Guide

Positioning the Edge 300 (continued)

3) When the Edge 300 is at the desired height, select the closest pair
of notches and insert the supporting arms in the notches. Press
down slightly on the Edge 300 until you feel the supporting arms
snap into place.

Note: Also remember, as with any piece of electronic

equipment, your Edge 300 may be damaged by cont act
with liquids. So please try to place the Edge 300 in an
area that is free from the danger of spills.

MAKING THE CONNECTIONS

The connectors for attaching your Edge 300 to the network are located on
the underside of the instrument. Here you will also find connectors for
attaching the power supply and an o ptional he adse t. You can also connect
a cable from the Edge 300 to your PC so that both devices can operate with
a single network cable. The following diagram shows the cable connection
locations.

To PC

To LAN
connection

To Handset

Power

To Headset

Caution: Do not connect this jack

directly to a central office line.

Note: Some types of network equipment can provide the

power for the Edge 300 instrument through its Ethernet
connection. In those instances, the external power
supply is not required.

- 8 -

Edge 300 User Guide ADJUSTING THE VOLUME

ADJUSTING THE VOLUME

Adjusting the volume on the Edge 300 endpoint affects the loudness of the
speaker , handset, head set (if equipped ), and ringer. Refer to Figure 1-1 for
the location of the volume control.

To Adjust the Volume During a Call

Press the volume up or volume down button on the Edge 300.

• The Edge 300 adjusts the volume incrementally each time you
press the button.

• The volume setting remains in effect for the current call only.

To Adjust the Volume for All Calls

Select Menu>1 Hardware Settings>1 Handset Volume and set the
handset volume you want to use on all calls.

• The new setting remains in place until you make subsequent
adjustments.

• In the same manner, you can adjust your default speaker volume
(Menu>1 Hardware Settings>2 Speaker V olume), default head set
volume (Menu>1 Hardware Settings>3 Headset Volume), and
default ring volume (Menu>1 Hardware Settings>4 Ring V olume).

- 9 -

USING THE LCD MENU Edge 300 User Guide

USING THE LCD MENU

The Edge 300 menu allows you to view or modify the configura tion setting s
of your Edge 300, and to view the call activity log. Some items are
password protected and should only be changed by the installer or
administrator, since doing so could adversely affect the operation of your
phone.

Normal display on your Edge 300 LCD consists of the date and time on the
first line, and the soft key labels on the second line.

Tue Apr 20 4:22
VMAIL DND MENU

Note: If you want to see the extension numbe r assigned

to this Edge 300, either lift the handset or press the
SPEAKER button; the Edge 300 displays the extension
number in the lower left corner of the LCD.

If you have unread voice mail messages waiting, the dis pla y sh ows you t he
number of messages.

Tue Apr 20 4:22
VM:2 DND MENU

Call Voicemail

To call the voice mail system, press the VMAIL or VM:2 soft key.

Using the LCD Menu (continued on next page)

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Edge 300 User Guide USING THE LCD MENU

Using the LCD Menu (continued)

Use the Submenus
(e.g., Hardware, Information, Network, etc.)

1) To enter the configuration submenus, press the MENU soft key.

1 HW Settings
ENTER BACK NEXT

2) Press NEXT to advance to the next men u ch oice .

3) To select an item, press the ENTER soft key.

4) To return to the previous level, press the BACK soft key. To
advance to the next item on the current menu, press NEXT.

• If the displayed results extend beyond the viewing area of the

LCD, the soft key functions change to allow you to scroll to the left
or right.

02:02:d0:00:11:00

->

<- BACK ->

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