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Vertical Wave, 9133i, 9143i, 480i, 480iCT User Manual

...
Release 3.0
Wave
Phone User Guide
Wave Phone User Guide
Vertical Communications, Inc. reserves the right to revise this publication and to make changes
Release 3.0
April 2012
in content without notice. © 2012 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of V ertical Communications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential.
TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are
registered trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.
Wave Phone User Guide

Revision History

Release 3.0
Release Date Documentation Changes Page No.
3.0 2/12 Correction: Caller ID Blocking (using *67) works on ALL Phones... 3-18
2.5 8/11 The Hold feature has been updated with Line & Call Appearances. 3-39
Changed “Exceptions” in forward calls to external phone number. 3-35
2.0 SP1 04-11 Added steps for Using a Remote Phone. 2-11
Added support for the IP 5000 SIP Call Fwd softkey. 3-33
Added cross-reference to HotDesk feature; aka Mobile Extension. 3-42
Revised Transfer procedures. 3-61
Added new display message for IP5000 Phone. 5-25
2.0 09/10 Exceptions:
• SIP phone 9112i does not show changes to offhook and speaker mode in ViewPoint.
• Although the Conf and Xfer softkeys are displayed when SIP Phone 55i and 57i go off-hook, conference and transfer are not supported when the phone is in the dialing state.
• For digital phones, the *83 command has conditional behavior. 3-63
Correction: Caller ID Blocking using feature code *67 can only be used on Digital Phones, it does not apply to SIP or Analog phone models.
Expanded the description about using the Centrex flash button. 3-23
Defined standard behavior for a User Forward button on a digital phone. 3-34
Added Mobile Extensions and how to use a remote phone. 3-45
Added new SIP phones supported by Wave: model 5000i. 5-1
Added new Digital phones supported by Wave: infinite and Triad Executive (Display) & Enhanced (Non-Display) models.
Added DECT / Ranger cordless phones supported by Wave. 6-2
Added Edge 700 DSS Console; up to 5 DSS consoles can be associated with a single digital phone; provides up to 240 additional buttons.
Added Phone Relocation feature for most digital phones. 6-45
Answer incoming calls manually when using Vertical SIP phones. B-1
Added settings to configure 5000i SIP phones manually in Troubleshooting section.
2-3
3-24
3-61
3-18
6-1
6-9
B-1
Wave Phone User Guide
Revision History
Release 3.0
April 2012
Release Date Documentation Changes Page No.
1.5 SP3 09/09 Simplified formatting styles throughout to make the document easier to read.
Added note about displaying Call History information if all of your calls come in and out via line appearances (you never use your primary line).
Correction: If you enable Do Not Disturb while your primary line is ringing, the call is transferred to your No Answer forwarding destination.
Added note about verifying Bluetooth® device compatibility. 3-37
1.5 SP3 09/09 Expanded note about using the Flash button on a SIP phone to place a call on temporary hold.
A digital phone user can now transfer a call directly to a user’s voicemail even if a Transfer to Voice Mail feature button has not been configured on their phone.
A SIP phone user can now transfer a call directly to a user’s voicemail. 3-64
Added information using the Voicecall feature on SIP and digital phones.
Added step to section “Sending a Message” describing how to send a voice message to a Voice Mail Distribution Group.
Added section “Using the 480i/CT and 9480i/CT SIP Phone Hand Set vs. Base Station” to describe expected behavior when using the cordless handset vs. base unit.
1.5 SP2 06/09 Added new SIP phones supported by Wave: models 9143i, 9480i, 9480i/CT.
1.5 SP1 02/09 The title page and page footers were modified to show support for the current software version; manual content is unchanged.
1.5 01/09 Added minor edits for clarification: corrected formatting styles. ---
---
3-5
3-31
3-40
3-64
3-67
4-11
5-8
5-1
---
Wave Phone User Guide
Revision History
Release 3.0
Release Date Documentation Changes Page No.
1.0 SP3 11/08 A variety of corrections and small edits throughout the book. ---
Call Announce is not supported in this release. 2-7
Notes added about delay in time to Direct Park and retrieve a Direct Park when using the Edge 700 - 24 button phone.
Updated description for System Park on digital phones. 3-10
Added a note regarding the requirement of a Call Waiting button in order to use CW on a digital phone. Information about using Flash for this feature on a digital phone was removed.
Hands-free Answer Mode is not supported in this release. 3-36
Call Supervising features (Monitor/Coach/Join) added. 3-57
Additional note was added regarding the possibility of multiple Voicecall buttons on a digital phone.
Addition of Aastra 5 series information throughout the book. Ch 3 & Ch 5
Voicemail feature descriptions were expanded. Ch 4
Changes to Aastra 5 series softkey assignments 5-21
1.0 SP3 11/08 Edited/improved diagrams of all phones, as well as the associated callouts and feature tables.
Impact SCS (8012 & 8024) Digital Phone models and features added. 6-12 to 6-15
Message Wait light option/callout information removed for Vodavi Phones as it did not apply. While notes were added to other digital phones regarding the possibility of more than one Message Waiting button on an individual phone.
Information regarding a Program button on digital phones has been added.
Information regarding a Vol Reset Override button on digital phones has been added.
Added Toggle feature code for Analog Phones. 7-2
3-6
3-15
3-67
Ch 5 & Ch 6
6-32 to 6-37
6-40
6-43
Wave Phone User Guide
Revision History
Release 3.0
April 2012
Release Date Documentation Changes Page No.
1.0 SP2 01/08 Edge 700 Phone models and features added. 6-8 to 6-13
Vodavi Digital Phone models and features were added. 6-32 to 6-37
Outside Lines feature added for digital phones. 6-38
Hands-free Answer Mode has been removed from Chapter 5 since it is not fully implemented in this version.
1.0 SP1 11/07 Hands-free Answer Mode has been added to the list of supported features.
1.0 10/07 Initial Release ---
---
3-36
Wave Phone User Guide

Contents

Release 3.0
Contents
Chapter 1 Introduction
How To Use This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - -1-1
Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Specific Phone Model Information and Features - - - - - - - - - - - - 1-1
Getting Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -1-2
Your System Administrator - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Vertical Technical Support - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Additional Documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
List of Features by Phone Type- - - - - - - - - - - - - - - - - - - - - -1-3
Chapter 2 Basic Operation
Using a Wave Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-1
Fixed Buttons vs. Pre-programmed/Feature Buttons - - - - - - - - - 2-2
Answering Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-6
Using the Hold Feature- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6 Using Call Waiting, Call Park, Pickup, and Transferring Features 2-6
Switching Between Calls- - - - - - - - - - - - - - - - - - - - - - - - - - -2-8 Ending a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-8 Making Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-9
Dialing Internal and External Numbers- - - - - - - - - - - - - - - - - - - 2-9 Dialing by Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Wave Phone User Guide
Contents TOC-2
Release 3.0
April 2012
Dialing a User’s Voicemail Directly - - - - - - - - - - - - - - - - - - - - 2-10 Using Account Codes- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-10 Disabling Call Waiting for a Call - - - - - - - - - - - - - - - - - - - - - - 2-11 Placing Calls through Wave from a Remote Phone- - - - - - - - - 2-11
Chapter 3 Using Wave Phone Features
Authorization Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Using Authorization Codes [ALL] - - - - - - - - - - - - - - - - - - - - - - - 3-3
Auto Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Programming, Editing, and Using an Auto Dial Button [D] - - - - - 3-3
Call Appearance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4 Call History- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Using Call History [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Call Park - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
Directed Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6 Self Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8 System Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10
Call Pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
Extension Pickup [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12 Group Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Call Record- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14
Recording a Call [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14
Call Return - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Returning a Call [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Using Call Waiting [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Caller ID Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-18
Blocking Caller ID [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-18
Callers List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19
Using the Callers List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19
Camp-on (Callback)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-22
Using Camp-on (Callback) [D] / [A] - - - - - - - - - - - - - - - - - - - - 3-22
Centrex Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23
Using Centrex Flash [D] / [A]- - - - - - - - - - - - - - - - - - - - - - - - - 3-23
Conference Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-24
Wave Phone User Guide
Contents TOC-3
Release 3.0
Setting Up a Conference Call [ALL] - - - - - - - - - - - - - - - - - - - - 3-24
Dial-by-Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-27
About Dial-by-Name [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27
Direct Station Select/Busy Lamp Field (DSS/BLF)- - - - - - - -3-28
Using the DSS/BLF Feature [D]- - - - - - - - - - - - - - - - - - - - - - - 3-28
Directory List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-29
Using the Directory List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29
Do Not Disturb- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-31
Using Do Not Disturb [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31
Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-32
About Flash [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-32
Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-33
Forwarding Calls [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-33
Headset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37
Using a Headset [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37
Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-39
Station With or Without a Call or Line Appearance - - - - - - - - - 3-39 Placing a Call on Hold [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Hot Desk (aka Mobile Extension)- - - - - - - - - - - - - - - - - - - -3-42
Using the Hot Desk Feature [ALL] - - - - - - - - - - - - - - - - - - - - - 3-42
Intercom Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-43
Using the Intercom Button [S] / [D]- - - - - - - - - - - - - - - - - - - - - 3-43
Joining a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-44
Using the Call Break-in Feature [D] - - - - - - - - - - - - - - - - - - - - 3-44
Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-44 Mobile Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-45
Using a Remote Phone without ViewPoint [ALL] - - - - - - - - - - - 3-45
Multiple Call Handling- - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48
Using Call Appearance Buttons [S] / [D]- - - - - - - - - - - - - - - - - 3-48
Mute- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48
Muting a Call [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48 Setting Night Answer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49
Page- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-50
Paging the Entire System [ALL]- - - - - - - - - - - - - - - - - - - - - - - 3-50 Paging a Specific Group/Zone [S] - - - - - - - - - - - - - - - - - - - - - 3-51
Wave Phone User Guide
Contents TOC-4
Release 3.0
April 2012
Page a Specific Group/ Zone [D] / [A] - - - - - - - - - - - - - - - - - - 3-51
Password Protection - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-52
Using Password Protection [D] - - - - - - - - - - - - - - - - - - - - - - - 3-52
Phone Relocation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
Using the Phone Relocation Feature [D] - - - - - - - - - - - - - - - - 3-53
Privacy- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
Using the Privacy Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - 3-53
Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Using Redial [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Release - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Using the Release Button [D] - - - - - - - - - - - - - - - - - - - - - - - - 3-54
Saved Number Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55
Using Saved Number Redial [D] - - - - - - - - - - - - - - - - - - - - - - 3-55
Shift (Edge and Impact Phone Models Only) - - - - - - - - - - - 3-56
Using the Shift Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56
Silent Monitor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56
Using Silent Monitor (Supervisors Only) [D] - - - - - - - - - - - - - - 3-56
Speed Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
Using Speed Dial [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57 Using System Speed Dial [D] / [A] - - - - - - - - - - - - - - - - - - - - - 3-58
Supervising Calls (Monitor/Coach/Join)- - - - - - - - - - - - - - - 3-59
Using Call Supervising Features (Supervisors Only) [ALL]- - - - 3-60
Transfer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-61
Making a Blind Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - 3-61 Making a Supervised Transfer [ALL] - - - - - - - - - - - - - - - - - - - 3-62 Transferring Calls to Voicemail [ALL] - - - - - - - - - - - - - - - - - - - 3-64
User Programmable Buttons (On the Phone or Console) - - 3-65
Using Programmable Keys [D] - - - - - - - - - - - - - - - - - - - - - - - 3-66
Voicecall- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-67
Using the Voicecall Feature [S] / [D] - - - - - - - - - - - - - - - - - - - 3-67
Chapter 4 Using Voicemail
Accessing Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
Logging In from Your Own Wave Phone - - - - - - - - - - - - - - - - - 4-2 Logging in from any Vertical Wave Phone (other than your own) 4-2
Wave Phone User Guide
Contents TOC-5
Release 3.0
Logging in from any External Phone*- - - - - - - - - - - - - - - - - - - - 4-3
Setting or Changing Your Password - - - - - - - - - - - - - - - - - -4-4 Listening to and Managing Messages - - - - - - - - - - - - - - - - -4-5
Listening to New Messages - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Listening to Saved Messages - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Listening to Deleted Messages (from the current session only)- - 4-6 Listening Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6
Recording and Sending Messages - - - - - - - - - - - - - - - - - -4-10
Recording a Message- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10
Message Delivery Options (Urgent or Private Messages)- - -4-11 Managing Your Voicemail Account - - - - - - - - - - - - - - - - - -4-12
Recording Your Voice Title Name - - - - - - - - - - - - - - - - - - - - - 4-13 Recording and Managing Your Greetings- - - - - - - - - - - - - - - - 4-13 Setting Voicemail Notification - - - - - - - - - - - - - - - - - - - - - - - - 4-14
Setting Your Status Commands- - - - - - - - - - - - - - - - - - - - -4-15 Using Visual Voicemail (digital phones only)- - - - - - - - - - - -4-16
Chapter 5 About Wave SIP Phones
Vertical SIP Phones 9133i and 9143i- - - - - - - - - - - - - - - - - -5-2
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Vertical SIP Phone 9112i - - - - - - - - - - - - - - - - - - - - - - - - - -5-4
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-5
Vertical SIP Phones 480i/CT and 9480i/CT - - - - - - - - - - - - -5-6
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7 Using the 480i/CT and 9480i/CT SIP Phone Hand Set vs. Base
Station - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8 Pairing/Unpairing the Cordless Handset & Base Station (480i/CT &
9480i/CT) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-9
Edge SIP Phone 5000i - 8 button- - - - - - - - - - - - - - - - - - - -5-11
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12
Edge SIP Phone 5000i - 24 button- - - - - - - - - - - - - - - - - - -5-13
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-14
Edge SIP Phone 5000i - Large LCD- - - - - - - - - - - - - - - - - -5-15
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-16
Aastra SIP Phone 53i- - - - - - - - - - - - - - - - - - - - - - - - - - - -5-17
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-18
Wave Phone User Guide
Contents TOC-6
Release 3.0
April 2012
Aastra SIP Phone 55i - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-19
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-20
Aastra SIP Phone 57i - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-21
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-22
Using a SIP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-23
Hard Keys- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-23 Navigation Arrow Keys (Scroll and Select) - - - - - - - - - - - - - - - 5-23 Line Appearance Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-24 Line Status Lights - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-24 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-25
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-26
Setting Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-26 Advanced Volume Controls for the Headset/Mic (Option 7) - - - 5-26
SIP Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - 5-29
Chapter 6 About Wave Digital Phones
DECT / Ranger Cordless Phones - - - - - - - - - - - - - - - - - - - - 6-2
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-3
Edge 100 - 12 button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-4
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5
Edge 100 - 24 button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-6
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-7
Edge 700 Phone - 8 Button - - - - - - - - - - - - - - - - - - - - - - - - 6-8
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-9
Edge 700 DSS Console - 48 Button - - - - - - - - - - - - - - - - - - 6-9 Edge 700 Phone - 24 Button - - - - - - - - - - - - - - - - - - - - - - 6-10
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-11
Impact SCS (8012) - 12 button - - - - - - - - - - - - - - - - - - - - - 6-12
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-13
Impact SCS (8024) - 24 button - - - - - - - - - - - - - - - - - - - - - 6-14
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-15
Impact SCS (8312) - 12 button - - - - - - - - - - - - - - - - - - - - - 6-16
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-17
Impact SCS (8324) - 24 button - - - - - - - - - - - - - - - - - - - - - 6-18
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-19
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infinite Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - - -6-20
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-21
infinite Executive and Enhanced Phones - 12 button- - - - - -6-22
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-23
infinite Executive and Enhanced Phones - 24 Button- - - - - -6-24
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-25
Triad Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - - - -6-26
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-27
Triad Executive and Enhanced Phones - 12 Button- - - - - - -6-28
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-29
Triad Executive and Enhanced Phones - 24 Button- - - - - - -6-30
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-31
Vodavi Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - -6-32
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-33
Vodavi Executive Phone - 8 Button - - - - - - - - - - - - - - - - - -6-34
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-35
Vodavi Executive Phone - 30 Button - - - - - - - - - - - - - - - - -6-36
Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-37
Using a Digital Phone- - - - - - - - - - - - - - - - - - - - - - - - - - - -6-38
Line Appearance Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-38 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-39
Set Up and Installation - - - - - - - - - - - - - - - - - - - - - - - - - - -6-41
Adjusting the Pedestal (Edge 100 and Impact models only) - - - 6-41 Making the Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-42
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-42
Modifying the Display Contrast (except Edge 700) - - - - - - - - - 6-42 Volume Reset Override - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-43 Setting the Ring Volume and Tone - - - - - - - - - - - - - - - - - - - - 6-43
Digital Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - -6-44
Chapter 7 About Wave Analog Phones
Special Tones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -7-1 Analog Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - -7-2
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Appendix A CounterPath SIP Softphone
About the Eyebeam SIP Softphone- - - - - - - - - - - - - - - - - - -A-1
Recommended USB Headsets - - - - - - - - - - - - - - - - - - - - - - - - A-1
Installing and Configuring the eyeBeam SIP Softphone- - - - -A-2
Before You Begin- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Installing and Configuring for Wave - - - - - - - - - - - - - - - - - - - - - A-2
Using the Counterpath eyeBeam SIP Softphones with WaveA-10
Avoiding Hold and Transfer Timeouts and Disconnects- - - - - - A-11
Appendix B Troubleshooting
Index Phone Types and Voicemail Features
Analog Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Digital Phones- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 SIP Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3 Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
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Chapter 1
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Introduction
CHAPTER CONTENTS
How To Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
List of Features by Phone Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical Wave system.

How To Use This Guide

This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (SIP, digital, or analog), you will need to review the basic information in the first two chapters of this guide. You will also be directed to a specific chapter pertaining to each phone type as provided in Chapters 5 through 7.

Wave Phone Features

It is a good idea to review the information in chapters 1and 2 to familiarize yourself with the basic operation of a Wave phone. You can then refer to specific model information as needed.

Specific Phone Model Information and Features

While general information for Wave phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 5 through 7.
If You are Using a SIP Phone
For information on a W ave SIP Phone, see Chapter 5 to review descriptions for each of the SIP phone models shown below:
• Vertical 9133i • Vertical 480i/480iCT • Aastra 53i*
• Vertical 9143i • Vertical 5000i • Aastra 55i*
• Vertical 9480i/9480iCT • Aastra 57i*
* In this document, these models are often collectively referred to as the Aastra 5 Series.
Note: For details about SIP Softphone, see “CounterPath SIP Softphone” on page A-1.
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Introduction
If You are Using a Digital Phone
For information on a Wave Digital Phone, see Chapter 6 to review descriptions for each of the digital phone models shown below:
• Edge 100 - 12 button • Impact SCS - 12 button • Vodavi Enhanced - 8 button
• Edge 100 - 24 button • Impact SCS - 24 button • Vodavi Executive - 8 button
• Edge 700 - 8 button • infinite - 8/12/24 button • Vodavi Executive - 30 button
• Edge 700 - 24 button • Triad - 8/12/24 button • DECT/Ranger Cordless Phone
If You are Using a Analog Phone
For information on a Wave Analog Phone, see Chapter 7 to review specific details for analog phones.

Getting Help

If you need information that is not included in this guide, you can get help from your System Administrator, Vertical Technical Support and additional Wave documentation.

Your System Administrator

Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.

Vertical Technical Support

If you System Administrator is unavailable or you have qu estions that he/she cannot answer, you can contact Vertical Technical Support. Trained technicians are available during regular business hours to provide you with information regarding the operation of your phone.

Additional Documentation

There are two kinds of documentation available to you besides this user guide. Contact your System Administrator for information about obtaining the following documentation.
Quick Reference Guides
These guides provide concise information about each phone type. It is designed to provide basic information and step-by-step instructions in a way that saves you time and gets you familiarized with your phone as quickly as possible. If you did not receive a Quick Reference Guide with your phone, contact your System Administrator.
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Introduction
The following Vertical Quick Reference Guides are available:
• Wave SIP Phone Quick Reference Guide
• Wave Digital Phone Quick Reference Guide
• Wave Analog Phone Quick Reference Guide
• Wave Voicemail Quick Reference Guide
Wave Viewpoint User Guide
The W ave V iewpoint User Guide describes how to use W ave’ s W indows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System Administrator for more information about Vertical Viewpoint.

List of Features by Phone Type

The following table shows the three types of phones covered in this chapter and lists the features available for each phone type.
Feature SIP Digital Analog
Account Codes Authorization Codes Auto Dial Call Break-in Call History Call Lists Call Park
Directed Self System Park
Call Pickup
Extension
Group Call Record Call Return Call Waiting Caller ID Blocking Callers List
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Feature SIP Digital Analog
Camp on Centrex Conference Calls Dial-by-Name Directory List Do Not Disturb (DND) DSS/BLF Feature Codes Flash Forward Calls
Greetings (manage) Headset Hold Intercom
Note: While digital phone models, Impact
SCS 8012 and 8024 have an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality.
Join a Call Line Appearance Buttons Message Waiting Multiple Call Handling Mute Night Answer Outside Line Paging
Specific Group/Zone
System/All Password
Protection
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Feature SIP Digital Analog
Password (set/change) Privacy Redial
Saved Number Redial Release Shift Silent Monitor (Supervisors Only) Speed Dial Status Commands (set) Supervise Calls (Coach, Monitor, Join) Swap Button Toggle/Switch Calls Transfer
Blind
Supervised
(to) Voicemail User Programmable Buttons Voice title Voicecall Voicemail
Call Notification Management Visual
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Basic Operation
CHAPTER CONTENTS
Using a Wave Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Switching Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
This chapter describes the basic features common to all phones, including making, answering, ending calls, and so forth. The information here should allow you to quickly familiarize yourself with your phone’s basic function.
You will find information about the following tasks in Chapter 4:
• Phone Account Management (login, password, greetings, and so forth)
• Voicemail Management (listening, replying to, deleting messages, and so fo rth)
For details specific to your phone, refer to the Table of Contents or Chapter 1 (“How To Use This Guide” on page 1-1) to locate additional information about your phone type.
IMPORTANT: Because of configuration changes and choices made by your System
Administrator, some features that may be set up differently than how they are described in this guide. Ask your Administrator if there have been any configuration changes or custom settings that could affect the operation of your phone.

Using a Wave Phone

You can pick up a Wave phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other Wave users by name and use special button combinations to redial your last call or call back your last caller. Depending on your Wave system, you can also place calls over Centrex lines or over the Internet.
This section explains the following aspects of placing calls on a Wave phone:
• Using the Speaker to make and answer calls
• Adjusting the Handset and Speaker Volume
• Obtain Information for Your Phone
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• Using phones other than your own (another user’s phone)
• Dialing internal and external numbers
• Dialing by name
• Using the Hold feature (placing calls on hold to answer and switch between other calls, and so forth)
• Making a call using the * options (redialing the last number you called, returning the last call that arrived
• Disabling call waiting for a call
• Using the Page and/or Intercom features
Hint: For information about placing calls visually using ViewPoint, refer to the W ave ViewPoint
User Guide.

Fixed Buttons vs. Pre-programmed/Feature Buttons

Most of the models described in this guide have both Fixed buttons and Pre-programmed (sometimes also known as Feature) buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons.
• Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons can include SPEAKER, TRANS, HOLD, VOLUME, and so forth
• Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names and functions will be on a more temporary-type template that can be replaced if and when the buttons are reprogrammed. Such buttons can include Call Park, Call Pick Up, Night Answer, and so forth
Hint: Often, If your phone does not have a fixed or pre-programmed button for a specific
function, you may be able to use a feature codes. Review the last page of each Chapter 5 through 7 to review the feature codes that are available for the type of phone you are using.
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Softkeys
For phones with displays, softkeys are provided that allow you to make selections on the display when choices are offered (for example,
Note: Vodavi/Triad/Infinite phones do not have softkeys to select phone options.
MENU, VMAIL, and so forth).
Using the Speaker
To Make a Call
1. Press the line or SPEAKER button.
or,
Press ( on models 9133i and all Aastra Series 5 models).
Hint: If you have a headset plugged into the phone, this action will then only toggle
between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-37.You can also just start dialing at this point.
or,
Press ON/OFF (Vodavi Phones).
2. Follow the usual process for making calls beginning on page 2-9.
To Answer a Call
When a call is ringing:
1. Follow the steps above for using the speaker.
2. Follow the usual process for answering calls beginning on page 2-6.
Note: See Note above re: ViewPoint.
To End a Call (Digital and Analog Phones only)
Press SPEAKER to drop the active call on Vertical digital phones.
or,
Press ON/OFF (Vodavi Phones)
or,
Press the RELEASE button (if programmed).
Note: The button ( button on models 9133i and all Aastra Series 5 SIP phones)
cannot be used to end calls (see “Ending a Call” on page 2-8).
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To Switch from Handset to Speaker Mode
While on a call using the handset:
1. Press the line or SPEAKER button.
or,
Press ( on models 9133i and all Aastra Series 5 models).
Hint: If you have a headset plugged into the phone, this action will then only toggle
between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-37.You can also just start dialing at this point.
or,
Press ON/OFF (Vodavi Phones).
2. Place the handset on hook to transition the call from the handset to the speaker mode.
To Switch from Speaker Mode to Handset
While on a call using the speaker:
Pick up the handset to remove the call from speaker mode and continue the conversation.
Using a Headset
See 3-37 for details about using a headset on your specific phone model (SIP , digital, or analog).
Adjusting the Volume
During a call it may be necessary to increase or decrease the volume.
Note: Changes in volume level will be retained for future calls.
To Adjust the Volume
Press the up or down VOLUME keys while the other party is speaking to change the volume as needed.
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Obtain Information for Your Phone
You can access a prompt that tells you your extension number and station ID.
To Hear the Prompt
Note: If you are using a digital phone, you can skip step 1 below.
1. Press the line or SPEAKER button to get a dial tone.
2. Press *00 to activate the prompt.
Using a Phone Other than Your Own
If you use another user’s phone to place calls, you are subject to that user’ s dialing restrictions, outgoing Caller ID information, and other settings, and your calls are logged as being from that user. To make sure that your calls are placed and logged as yourself, do the following:
ANALOG PHONES
Log into your account from that phone (# <your extension> # <your password> #).
1.
Once you are logged on:
2. Press 5 1 to forward your calls to that phone.
When you are finished placing calls at the other user’s phone:
3. Press *0 0 to log off.
Note: If the phone is idle for too long (for example, more than an hour) you may be logged off
automatically.
DIGITAL AND SIP PHONES
Log into voicemail and forward calls to 'this' extension logs you in.
Using the * Options
When you press * at a dial tone, the system offers you a menu of feature code commands. These options include redialing and/or returning the last call as described below:
Hint: Refer to Chapters 4 through 6 for a list of * options available on your specific phone type.
To Redial the Last Call You Placed
*25.
Press
To Return a Call to Your Last Identified Caller
You cannot return calls that do not have a specific caller ID.
Press
*69.
Wave reads the number it will dial and prompts you to approve it before it dial s the call.
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Using Remote Phones
You can use any phone outside the system (for example, your cell or home phone) to make and receive calls via the Wave system.

Answering Calls

Aside from using the handset or speakerphone (when available), the operation of the Wave phones is quite basic. The main functions you’ll probably be using are:
• Using the Hold feature
• Using the Call Waiting, Call Park, Pickup, and Transferring features

Using the Hold Feature

You can place calls on hold and place a new call, switch between calls on hold, and end a call without losing other calls on hold.
To Place Your Current Call on Hold and Place a New Call
1. Press Hold to place the current call on hold. You will hear a dial tone.
If you are using a digital phone, you will not hear a dial tone after pressing Hold. On digital phones, you do not need a dial tone to be able to dial a number.
If the phone you are using does not have a Hold button, you can use Flash and # instead. See Chapters 5 though 7 for more information about the buttons and keys available on your particular phone model.
2. Dial your call.
Note: If you are using a remote phone with the Wave system, you must press ** instead of Flash
to put calls on hold. If ** has no effect when using a remote phone, contact your system administrator to make sure that “voice resources” have been enabled for your remote phone.

Using Call Waiting, Call Park, Pickup, and Transferring Features

These features are used slightly differently on each phone type (SIP, Digital, and Analog). You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type.
While on a Call
1. Press TRNS/CONF or TRANS.
If your phone does not have a programmed TRNS/CONF or TRANS button, press Flash and 1.
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2. Dial the extension, or press DSS.
3. Hang up to complete the operation.
Call Announce
Note: This feature is not fully supported at this time, however, this feature has been enabled by
some System Administrator’s by changing Wave Registry settings (see Tech Support). If your System Administrator has enabled it, your phone system may be utilizing a feature
known as Call Announce. This feature announces the caller’s name over the phone speaker, then allows you to choose what you want to do with the call: accept it, send it to voicemail, or establish a conference call.
If Call Announced is enabled for your system, when you hear the call announce state the
caller’s name:
Press 1 to accept the call.
OR
Press 2 to send the call directly to VM.
Note: The calling party will not know that you have rejected the call, since the call is then
treated exactly as if you weren’t answering your phone at all.
OR
Press 3 to send to voicemail and monitor.
Note: This option is similar to pressing 2, except that it allows you to listen in on the caller
as he/she leaves a message. This option is like sending a call to voicemail and then using
Listen softkey on digital phone.
OR
Press 4 to establish a conference with the current call.
Note: This prompt and feature is only available on call waiting calls.
The prompt for this option mentions that if you hang up, the caller will be sent to voicemail. However, if your phone is set up with another forward option when there is no answer at your phone, that will be the action the phone will take.
Answering Wave Calls at a Remote Number
Once you set your W ave phone to forward to a remote number, you can use the Wave telephone commands just as if the remote phone were a Wave station. Be sure to substitute when using the telephone commands at a remote phone. Also, to terminate a call without hanging up, dial*#3
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Basic Operation

Switching Between Calls

You can switch (or toggle) between calls that you have on hold. You can answer calls, make calls, and transfer calls without losing other calls by using the Hold feature to switch between the various calls.
To Switch (Toggle) from Your Current Call to a Call That Is on Hold
If your phone has Call Appearance buttons:
Press the button associated with the call you wish to retrieve. The current call will be put on hold.
or,
If your phone has a TAP button:
Press TAP to put the current call on hold and retrieve the call that has been on hold the longest.
Pressing HOLD when not connected on a call will display each held call, and pressing TAP will retrieve whatever call is currently displayed.
or,
Press Flash, then 4.
If you have multiple calls on hold, you will hear a menu from which you can select the call to which you want to connect.

Ending a Call

You can either hang up the handset or, for specific model types you can do the following.

SIP PHONES

Press Goodbye ( also known as End Call on some models) to end the active call.

DIGITAL AND ANALOG PHONES

Press the SPEAKER button (if available) to end calls.
or,
Press ON/OFF on any Vodavi phone.
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Making Calls

Dialing Internal and External Numbers

Internal calls are calls to other Wave extensions. External calls are calls to outside numbers, including calls to another phone system (PBX), a Centrex extension, another Wave system such as a branch office, and an Internet address.
Note: If you encounter a delay after dialing before your calls are connected, press # after the
extension or number (for example, 187#) to skip the delay.
To Dial an Internal Number
Do one of the following:
• Dial the extension number.
• Dial the extension number followed by * to go directly to voicemail (if your
administrator has enabled that feature).
• Press
To Dial an External Number
You must dial an access code to start dialing an external number. Ask your Wave System Administrator what types of external calls you can place and what access codes you must use.
Enter
Example: In the U.S. if you want to call the external phone number 555 1212, you must dial 9 (the
411 for the dial-by-name directory.
<access code><phone number>.
usual access code) before you dial 555 1212.

Dialing by Name

You can dial another Wave user by name if you do not know the other user’s extension.
Hint: Your System Administrator can remove you from the dial-by-name directory, or you can
remove yourself using ViewPoint, so that only callers who know your extension can dial you.
To Dial-by-Name
Press
If you are using a digital phone with softkeys, you can also press MENU softkey and then the DIAL softkey, and then scroll through the list to select the name to dial. See Chapter 6 for more information about the buttons and keys available on your particular digital phone model.
411.
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Dialing a User’s Voicemail Directly

If your System Administrator enables this feature, you can leave a message in another user’s voicemailbox directly without ringing that user’s phone. Also see “Using Voicemail” on page 4-1 for more information about using Wave Voicemail features.
To Dial Directly into a User’s Voicemail
Enter the other user’s extension, then press
187*).
* after the extension (for example
If the option is available, you may also dial the extension, then * from the point when you hear the auto attendant or the other user’s greeting to access their voicemail without having to wait for the entire message to play.
Hint: This can be a useful feature for you to tell your frequent callers. You can also use it
as a quick way to leave yourself a voice message when calling in. Contact your System Administrator to find out if this option is available on your company’s Wave system.

Using Account Codes

Depending on your office’s configuration of Wave, you may be promp ted to enter an account code when you place an external call. Even if you are not prompted for an account code by the system, your office may require you to enter one. Your Wave System Administrator can tell you what account codes, if any, you must use.
Account codes can be entered prior to placing a call or during an active call.
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will hear one of the following prompts:
• Single beep—Prompts for the initial input
• Double beep—Indicates that you that you don’t need to enter an account code because the contact whom you are dialing already has an associated account code.
If You Hear One of the Previous Prompts
Enter the account code followed by
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