Vertical Wave, 9133i, 9143i, 480i, 480iCT User Manual

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Release 3.0

April 2012

Wave

Phone User Guide

Wave Phone User Guide

Vertical Communications, Inc. reserves the right to revise this publication and to make changes

Release 3.0

April 2012

Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY Vertical Communications, Inc. makes no representation or warranties with respect to the

accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential.

TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are

registered trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.

Wave Phone User Guide

Revision History

Release 3.0

April 2012

Release Date Documentation Changes Page No.

3.0 2/12 Correction: Caller ID Blocking (using *67) works on ALL Phones... 3-18

2.5 8/11 The Hold feature has been updated with Line & Call Appearances. 3-39

Changed “Exceptions” in forward calls to external phone number. 3-35

2.0 SP1 04-11 Added steps for Using a Remote Phone. 2-11

Added support for the IP 5000 SIP Call Fwd softkey. 3-33

Added cross-reference to HotDesk feature; aka Mobile Extension. 3-42

Revised Transfer procedures. 3-61

Added new display message for IP5000 Phone. 5-25

2.0 09/10 Exceptions:

• SIP phone 9112i does not show changes to offhook and speaker mode in ViewPoint.

• Although the Conf and Xfer softkeys are displayed when SIP Phone 55i and 57i go off-hook, conference and transfer are not supported when the phone is in the dialing state.

• For digital phones, the *83 command has conditional behavior. 3-63

Correction: Caller ID Blocking using feature code *67 can only be used on Digital Phones, it does not apply to SIP or Analog phone models.

Expanded the description about using the Centrex flash button. 3-23

Defined standard behavior for a User Forward button on a digital phone. 3-34

Added Mobile Extensions and how to use a remote phone. 3-45

Added new SIP phones supported by Wave: model 5000i. 5-1

Added new Digital phones supported by Wave: infinite and Triad Executive (Display) & Enhanced (Non-Display) models.

Added DECT / Ranger cordless phones supported by Wave. 6-2

Added Edge 700 DSS Console; up to 5 DSS consoles can be associated with a single digital phone; provides up to 240 additional buttons.

Added Phone Relocation feature for most digital phones. 6-45

Answer incoming calls manually when using Vertical SIP phones. B-1

Added settings to configure 5000i SIP phones manually in Troubleshooting section.

2-3

3-24

3-61

3-18

6-1

6-9

B-1

Wave Phone User Guide

Revision History

Release 3.0

April 2012

Release Date Documentation Changes Page No.

1.5 SP3 09/09 Simplified formatting styles throughout to make the document easier to read.

Added note about displaying Call History information if all of your calls come in and out via line appearances (you never use your primary line).

Correction: If you enable Do Not Disturb while your primary line is ringing, the call is transferred to your No Answer forwarding destination.

Added note about verifying Bluetooth® device compatibility. 3-37

1.5 SP3 09/09 Expanded note about using the Flash button on a SIP phone to place a call on temporary hold.

A digital phone user can now transfer a call directly to a user’s voicemail even if a Transfer to Voice Mail feature button has not been configured on their phone.

A SIP phone user can now transfer a call directly to a user’s voicemail. 3-64

Added information using the Voicecall feature on SIP and digital phones.

Added step to section “Sending a Message” describing how to send a voice message to a Voice Mail Distribution Group.

Added section “Using the 480i/CT and 9480i/CT SIP Phone Hand Set vs. Base Station” to describe expected behavior when using the cordless handset vs. base unit.

1.5 SP2 06/09 Added new SIP phones supported by Wave: models 9143i, 9480i, 9480i/CT.

1.5 SP1 02/09 The title page and page footers were modified to show support for the current software version; manual content is unchanged.

1.5 01/09 Added minor edits for clarification: corrected formatting styles. ---

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3-5

3-31

3-40

3-64

3-67

4-11

5-8

5-1

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Wave Phone User Guide

Revision History

Release 3.0

April 2012

Release Date Documentation Changes Page No.

1.0 SP3 11/08 A variety of corrections and small edits throughout the book. ---

Call Announce is not supported in this release. 2-7

Notes added about delay in time to Direct Park and retrieve a Direct Park when using the Edge 700 - 24 button phone.

Updated description for System Park on digital phones. 3-10

Added a note regarding the requirement of a Call Waiting button in order to use CW on a digital phone. Information about using Flash for this feature on a digital phone was removed.

Hands-free Answer Mode is not supported in this release. 3-36

Call Supervising features (Monitor/Coach/Join) added. 3-57

Additional note was added regarding the possibility of multiple Voicecall buttons on a digital phone.

Addition of Aastra 5 series information throughout the book. Ch 3 & Ch 5

Voicemail feature descriptions were expanded. Ch 4

Changes to Aastra 5 series softkey assignments 5-21

1.0 SP3 11/08 Edited/improved diagrams of all phones, as well as the associated callouts and feature tables.

Impact SCS (8012 & 8024) Digital Phone models and features added. 6-12 to 6-15

Message Wait light option/callout information removed for Vodavi Phones as it did not apply. While notes were added to other digital phones regarding the possibility of more than one Message Waiting button on an individual phone.

Information regarding a Program button on digital phones has been added.

Information regarding a Vol Reset Override button on digital phones has been added.

Added Toggle feature code for Analog Phones. 7-2

3-6

3-15

3-67

Ch 5 & Ch 6

6-32 to 6-37

6-40

6-43

Wave Phone User Guide

Revision History

Release 3.0

April 2012

Release Date Documentation Changes Page No.

1.0 SP2 01/08 Edge 700 Phone models and features added. 6-8 to 6-13

Vodavi Digital Phone models and features were added. 6-32 to 6-37

Outside Lines feature added for digital phones. 6-38

Hands-free Answer Mode has been removed from Chapter 5 since it is not fully implemented in this version.

1.0 SP1 11/07 Hands-free Answer Mode has been added to the list of supported features.

1.0 10/07 Initial Release ---

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3-36

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Release 3.0

April 2012

Contents

Chapter 1 Introduction

How To Use This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - -1-1

Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Specific Phone Model Information and Features - - - - - - - - - - - - 1-1

Getting Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -1-2

Your System Administrator - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Vertical Technical Support - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 Additional Documentation - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2

List of Features by Phone Type- - - - - - - - - - - - - - - - - - - - - -1-3

Chapter 2 Basic Operation

Using a Wave Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-1

Fixed Buttons vs. Pre-programmed/Feature Buttons - - - - - - - - - 2-2

Answering Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-6

Using the Hold Feature- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6 Using Call Waiting, Call Park, Pickup, and Transferring Features 2-6

Switching Between Calls- - - - - - - - - - - - - - - - - - - - - - - - - - -2-8 Ending a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-8 Making Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2-9

Dialing Internal and External Numbers- - - - - - - - - - - - - - - - - - - 2-9 Dialing by Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9

Wave Phone User Guide

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Dialing a User’s Voicemail Directly - - - - - - - - - - - - - - - - - - - - 2-10 Using Account Codes- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-10 Disabling Call Waiting for a Call - - - - - - - - - - - - - - - - - - - - - - 2-11 Placing Calls through Wave from a Remote Phone- - - - - - - - - 2-11

Chapter 3 Using Wave Phone Features

Authorization Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3

Using Authorization Codes [ALL] - - - - - - - - - - - - - - - - - - - - - - - 3-3

Auto Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3

Programming, Editing, and Using an Auto Dial Button [D] - - - - - 3-3

Call Appearance - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4 Call History- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5

Using Call History [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5

Call Park - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6

Directed Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6 Self Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8 System Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10

Call Pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12

Extension Pickup [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12 Group Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13

Call Record- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14

Recording a Call [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14

Call Return - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15

Returning a Call [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15

Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15

Using Call Waiting [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15

Caller ID Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-18

Blocking Caller ID [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-18

Callers List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19

Using the Callers List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19

Camp-on (Callback)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-22

Using Camp-on (Callback) [D] / [A] - - - - - - - - - - - - - - - - - - - - 3-22

Centrex Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23

Using Centrex Flash [D] / [A]- - - - - - - - - - - - - - - - - - - - - - - - - 3-23

Conference Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-24

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Setting Up a Conference Call [ALL] - - - - - - - - - - - - - - - - - - - - 3-24

Dial-by-Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-27

About Dial-by-Name [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-27

Direct Station Select/Busy Lamp Field (DSS/BLF)- - - - - - - -3-28

Using the DSS/BLF Feature [D]- - - - - - - - - - - - - - - - - - - - - - - 3-28

Directory List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-29

Using the Directory List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29

Do Not Disturb- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-31

Using Do Not Disturb [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-31

Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-32

About Flash [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-32

Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-33

Forwarding Calls [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-33

Headset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37

Using a Headset [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37

Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-39

Station With or Without a Call or Line Appearance - - - - - - - - - 3-39 Placing a Call on Hold [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

Hot Desk (aka Mobile Extension)- - - - - - - - - - - - - - - - - - - -3-42

Using the Hot Desk Feature [ALL] - - - - - - - - - - - - - - - - - - - - - 3-42

Intercom Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-43

Using the Intercom Button [S] / [D]- - - - - - - - - - - - - - - - - - - - - 3-43

Joining a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-44

Using the Call Break-in Feature [D] - - - - - - - - - - - - - - - - - - - - 3-44

Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-44 Mobile Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-45

Using a Remote Phone without ViewPoint [ALL] - - - - - - - - - - - 3-45

Multiple Call Handling- - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48

Using Call Appearance Buttons [S] / [D]- - - - - - - - - - - - - - - - - 3-48

Mute- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48

Muting a Call [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48 Setting Night Answer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49

Page- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-50

Paging the Entire System [ALL]- - - - - - - - - - - - - - - - - - - - - - - 3-50 Paging a Specific Group/Zone [S] - - - - - - - - - - - - - - - - - - - - - 3-51

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Page a Specific Group/ Zone [D] / [A] - - - - - - - - - - - - - - - - - - 3-51

Password Protection - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-52

Using Password Protection [D] - - - - - - - - - - - - - - - - - - - - - - - 3-52

Phone Relocation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53

Using the Phone Relocation Feature [D] - - - - - - - - - - - - - - - - 3-53

Privacy- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53

Using the Privacy Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - 3-53

Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54

Using Redial [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54

Release - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54

Using the Release Button [D] - - - - - - - - - - - - - - - - - - - - - - - - 3-54

Saved Number Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55

Using Saved Number Redial [D] - - - - - - - - - - - - - - - - - - - - - - 3-55

Shift (Edge and Impact Phone Models Only) - - - - - - - - - - - 3-56

Using the Shift Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56

Silent Monitor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56

Using Silent Monitor (Supervisors Only) [D] - - - - - - - - - - - - - - 3-56

Speed Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57

Using Speed Dial [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57 Using System Speed Dial [D] / [A] - - - - - - - - - - - - - - - - - - - - - 3-58

Supervising Calls (Monitor/Coach/Join)- - - - - - - - - - - - - - - 3-59

Using Call Supervising Features (Supervisors Only) [ALL]- - - - 3-60

Transfer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-61

Making a Blind Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - 3-61 Making a Supervised Transfer [ALL] - - - - - - - - - - - - - - - - - - - 3-62 Transferring Calls to Voicemail [ALL] - - - - - - - - - - - - - - - - - - - 3-64

User Programmable Buttons (On the Phone or Console) - - 3-65

Using Programmable Keys [D] - - - - - - - - - - - - - - - - - - - - - - - 3-66

Voicecall- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-67

Using the Voicecall Feature [S] / [D] - - - - - - - - - - - - - - - - - - - 3-67

Chapter 4 Using Voicemail

Accessing Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1

Logging In from Your Own Wave Phone - - - - - - - - - - - - - - - - - 4-2 Logging in from any Vertical Wave Phone (other than your own) 4-2

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Logging in from any External Phone*- - - - - - - - - - - - - - - - - - - - 4-3

Setting or Changing Your Password - - - - - - - - - - - - - - - - - -4-4 Listening to and Managing Messages - - - - - - - - - - - - - - - - -4-5

Listening to New Messages - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Listening to Saved Messages - - - - - - - - - - - - - - - - - - - - - - - - - 4-5 Listening to Deleted Messages (from the current session only)- - 4-6 Listening Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6

Recording and Sending Messages - - - - - - - - - - - - - - - - - -4-10

Recording a Message- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10

Message Delivery Options (Urgent or Private Messages)- - -4-11 Managing Your Voicemail Account - - - - - - - - - - - - - - - - - -4-12

Recording Your Voice Title Name - - - - - - - - - - - - - - - - - - - - - 4-13 Recording and Managing Your Greetings- - - - - - - - - - - - - - - - 4-13 Setting Voicemail Notification - - - - - - - - - - - - - - - - - - - - - - - - 4-14

Setting Your Status Commands- - - - - - - - - - - - - - - - - - - - -4-15 Using Visual Voicemail (digital phones only)- - - - - - - - - - - -4-16

Chapter 5 About Wave SIP Phones

Vertical SIP Phones 9133i and 9143i- - - - - - - - - - - - - - - - - -5-2

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3

Vertical SIP Phone 9112i - - - - - - - - - - - - - - - - - - - - - - - - - -5-4

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-5

Vertical SIP Phones 480i/CT and 9480i/CT - - - - - - - - - - - - -5-6

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7 Using the 480i/CT and 9480i/CT SIP Phone Hand Set vs. Base

Station - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8 Pairing/Unpairing the Cordless Handset & Base Station (480i/CT &

9480i/CT) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-9

Edge SIP Phone 5000i - 8 button- - - - - - - - - - - - - - - - - - - -5-11

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12

Edge SIP Phone 5000i - 24 button- - - - - - - - - - - - - - - - - - -5-13

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-14

Edge SIP Phone 5000i - Large LCD- - - - - - - - - - - - - - - - - -5-15

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-16

Aastra SIP Phone 53i- - - - - - - - - - - - - - - - - - - - - - - - - - - -5-17

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-18

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Aastra SIP Phone 55i - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-19

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-20

Aastra SIP Phone 57i - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-21

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-22

Using a SIP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-23

Hard Keys- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-23 Navigation Arrow Keys (Scroll and Select) - - - - - - - - - - - - - - - 5-23 Line Appearance Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-24 Line Status Lights - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-24 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-25

Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-26

Setting Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-26 Advanced Volume Controls for the Headset/Mic (Option 7) - - - 5-26

SIP Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - 5-29

Chapter 6 About Wave Digital Phones

DECT / Ranger Cordless Phones - - - - - - - - - - - - - - - - - - - - 6-2

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-3

Edge 100 - 12 button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-4

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5

Edge 100 - 24 button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-6

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-7

Edge 700 Phone - 8 Button - - - - - - - - - - - - - - - - - - - - - - - - 6-8

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-9

Edge 700 DSS Console - 48 Button - - - - - - - - - - - - - - - - - - 6-9 Edge 700 Phone - 24 Button - - - - - - - - - - - - - - - - - - - - - - 6-10

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-11

Impact SCS (8012) - 12 button - - - - - - - - - - - - - - - - - - - - - 6-12

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-13

Impact SCS (8024) - 24 button - - - - - - - - - - - - - - - - - - - - - 6-14

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-15

Impact SCS (8312) - 12 button - - - - - - - - - - - - - - - - - - - - - 6-16

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-17

Impact SCS (8324) - 24 button - - - - - - - - - - - - - - - - - - - - - 6-18

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-19

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infinite Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - - -6-20

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-21

infinite Executive and Enhanced Phones - 12 button- - - - - -6-22

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-23

infinite Executive and Enhanced Phones - 24 Button- - - - - -6-24

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-25

Triad Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - - - -6-26

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-27

Triad Executive and Enhanced Phones - 12 Button- - - - - - -6-28

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-29

Triad Executive and Enhanced Phones - 24 Button- - - - - - -6-30

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-31

Vodavi Enhanced Phone - 8 Button - - - - - - - - - - - - - - - - -6-32

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-33

Vodavi Executive Phone - 8 Button - - - - - - - - - - - - - - - - - -6-34

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-35

Vodavi Executive Phone - 30 Button - - - - - - - - - - - - - - - - -6-36

Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 6-37

Using a Digital Phone- - - - - - - - - - - - - - - - - - - - - - - - - - - -6-38

Line Appearance Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-38 Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-39

Set Up and Installation - - - - - - - - - - - - - - - - - - - - - - - - - - -6-41

Adjusting the Pedestal (Edge 100 and Impact models only) - - - 6-41 Making the Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-42

Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-42

Modifying the Display Contrast (except Edge 700) - - - - - - - - - 6-42 Volume Reset Override - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-43 Setting the Ring Volume and Tone - - - - - - - - - - - - - - - - - - - - 6-43

Digital Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - -6-44

Chapter 7 About Wave Analog Phones

Special Tones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -7-1 Analog Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - -7-2

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Appendix A CounterPath SIP Softphone

About the Eyebeam SIP Softphone- - - - - - - - - - - - - - - - - - -A-1

Recommended USB Headsets - - - - - - - - - - - - - - - - - - - - - - - - A-1

Installing and Configuring the eyeBeam SIP Softphone- - - - -A-2

Before You Begin- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Installing and Configuring for Wave - - - - - - - - - - - - - - - - - - - - - A-2

Using the Counterpath eyeBeam SIP Softphones with WaveA-10

Avoiding Hold and Transfer Timeouts and Disconnects- - - - - - A-11

Appendix B Troubleshooting

Index Phone Types and Voicemail Features

Analog Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Digital Phones- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2 SIP Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3 Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4

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Introduction

CHAPTER CONTENTS

How To Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

List of Features by Phone Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical Wave system.

How To Use This Guide

This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (SIP, digital, or analog), you will need to review the basic information in the first two chapters of this guide. You will also be directed to a specific chapter pertaining to each phone type as provided in Chapters 5 through 7.

Wave Phone Features

It is a good idea to review the information in chapters 1and 2 to familiarize yourself with the basic operation of a Wave phone. You can then refer to specific model information as needed.

Specific Phone Model Information and Features

While general information for Wave phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 5 through 7.

If You are Using a SIP Phone

For information on a W ave SIP Phone, see Chapter 5 to review descriptions for each of the SIP phone models shown below:

• Vertical 9133i • Vertical 480i/480iCT • Aastra 53i*

• Vertical 9143i • Vertical 5000i • Aastra 55i*

• Vertical 9480i/9480iCT • Aastra 57i*

* In this document, these models are often collectively referred to as the Aastra 5 Series.

Note: For details about SIP Softphone, see “CounterPath SIP Softphone” on page A-1.

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If You are Using a Digital Phone

For information on a Wave Digital Phone, see Chapter 6 to review descriptions for each of the digital phone models shown below:

• Edge 100 - 12 button • Impact SCS - 12 button • Vodavi Enhanced - 8 button

• Edge 100 - 24 button • Impact SCS - 24 button • Vodavi Executive - 8 button

• Edge 700 - 8 button • infinite - 8/12/24 button • Vodavi Executive - 30 button

• Edge 700 - 24 button • Triad - 8/12/24 button • DECT/Ranger Cordless Phone

If You are Using a Analog Phone

For information on a Wave Analog Phone, see Chapter 7 to review specific details for analog phones.

Getting Help

If you need information that is not included in this guide, you can get help from your System Administrator, Vertical Technical Support and additional Wave documentation.

Your System Administrator

Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.

Vertical Technical Support

If you System Administrator is unavailable or you have qu estions that he/she cannot answer, you can contact Vertical Technical Support. Trained technicians are available during regular business hours to provide you with information regarding the operation of your phone.

Additional Documentation

There are two kinds of documentation available to you besides this user guide. Contact your System Administrator for information about obtaining the following documentation.

Quick Reference Guides

These guides provide concise information about each phone type. It is designed to provide basic information and step-by-step instructions in a way that saves you time and gets you familiarized with your phone as quickly as possible. If you did not receive a Quick Reference Guide with your phone, contact your System Administrator.

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Introduction

The following Vertical Quick Reference Guides are available:

• Wave SIP Phone Quick Reference Guide

• Wave Digital Phone Quick Reference Guide

• Wave Analog Phone Quick Reference Guide

• Wave Voicemail Quick Reference Guide

Wave Viewpoint User Guide

The W ave V iewpoint User Guide describes how to use W ave’ s W indows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System Administrator for more information about Vertical Viewpoint.

List of Features by Phone Type

The following table shows the three types of phones covered in this chapter and lists the features available for each phone type.

Feature SIP Digital Analog

Account Codes Authorization Codes Auto Dial Call Break-in Call History Call Lists Call Park

Directed Self System Park

Call Pickup

Extension

Group Call Record Call Return Call Waiting Caller ID Blocking Callers List

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Feature SIP Digital Analog

Camp on Centrex Conference Calls Dial-by-Name Directory List Do Not Disturb (DND) DSS/BLF Feature Codes Flash Forward Calls

Greetings (manage) Headset Hold Intercom

Note: While digital phone models, Impact

SCS 8012 and 8024 have an Intercom button, that button is used as a primary line button, not for specific “Intercom” functionality.

Join a Call Line Appearance Buttons Message Waiting Multiple Call Handling Mute Night Answer Outside Line Paging

Specific Group/Zone

System/All Password

Protection

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Feature SIP Digital Analog

Password (set/change) Privacy Redial

Saved Number Redial Release Shift Silent Monitor (Supervisors Only) Speed Dial Status Commands (set) Supervise Calls (Coach, Monitor, Join) Swap Button Toggle/Switch Calls Transfer

Blind

Supervised

(to) Voicemail User Programmable Buttons Voice title Voicecall Voicemail

Call Notification Management Visual

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Basic Operation

CHAPTER CONTENTS

Using a Wave Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Switching Between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9

This chapter describes the basic features common to all phones, including making, answering, ending calls, and so forth. The information here should allow you to quickly familiarize yourself with your phone’s basic function.

You will find information about the following tasks in Chapter 4:

• Phone Account Management (login, password, greetings, and so forth)

• Voicemail Management (listening, replying to, deleting messages, and so fo rth)

For details specific to your phone, refer to the Table of Contents or Chapter 1 (“How To Use This Guide” on page 1-1) to locate additional information about your phone type.

IMPORTANT: Because of configuration changes and choices made by your System

Administrator, some features that may be set up differently than how they are described in this guide. Ask your Administrator if there have been any configuration changes or custom settings that could affect the operation of your phone.

Using a Wave Phone

You can pick up a Wave phone and place a call in the same way that you place calls on other phones. But you can also do much more. For example, you can dial other Wave users by name and use special button combinations to redial your last call or call back your last caller. Depending on your Wave system, you can also place calls over Centrex lines or over the Internet.

This section explains the following aspects of placing calls on a Wave phone:

• Using the Speaker to make and answer calls

• Adjusting the Handset and Speaker Volume

• Obtain Information for Your Phone

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• Using phones other than your own (another user’s phone)

• Dialing internal and external numbers

• Dialing by name

• Using the Hold feature (placing calls on hold to answer and switch between other calls, and so forth)

• Making a call using the * options (redialing the last number you called, returning the last call that arrived

• Disabling call waiting for a call

• Using the Page and/or Intercom features

Hint: For information about placing calls visually using ViewPoint, refer to the W ave ViewPoint

User Guide.

Fixed Buttons vs. Pre-programmed/Feature Buttons

Most of the models described in this guide have both Fixed buttons and Pre-programmed (sometimes also known as Feature) buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons.

• Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons can include SPEAKER, TRANS, HOLD, VOLUME, and so forth

• Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names and functions will be on a more temporary-type template that can be replaced if and when the buttons are reprogrammed. Such buttons can include Call Park, Call Pick Up, Night Answer, and so forth

Hint: Often, If your phone does not have a fixed or pre-programmed button for a specific

function, you may be able to use a feature codes. Review the last page of each Chapter 5 through 7 to review the feature codes that are available for the type of phone you are using.

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Softkeys

For phones with displays, softkeys are provided that allow you to make selections on the display when choices are offered (for example,

Note: Vodavi/Triad/Infinite phones do not have softkeys to select phone options.

MENU, VMAIL, and so forth).

Using the Speaker

To Make a Call

1. Press the line or SPEAKER button.

or,

Press ( on models 9133i and all Aastra Series 5 models).

Hint: If you have a headset plugged into the phone, this action will then only toggle

between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-37.You can also just start dialing at this point.

or,

Press ON/OFF (Vodavi Phones).

2. Follow the usual process for making calls beginning on page 2-9.

To Answer a Call

When a call is ringing:

1. Follow the steps above for using the speaker.

2. Follow the usual process for answering calls beginning on page 2-6.

Note: See Note above re: ViewPoint.

To End a Call (Digital and Analog Phones only)

Press SPEAKER to drop the active call on Vertical digital phones.

or,

Press ON/OFF (Vodavi Phones)

or,

Press the RELEASE button (if programmed).

Note: The button ( button on models 9133i and all Aastra Series 5 SIP phones)

cannot be used to end calls (see “Ending a Call” on page 2-8).

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To Switch from Handset to Speaker Mode

While on a call using the handset:

1. Press the line or SPEAKER button.

or,

Press ( on models 9133i and all Aastra Series 5 models).

Hint: If you have a headset plugged into the phone, this action will then only toggle

between the headset and the handset. The speaker will not be available until you unplug the headset. Also see “Using a Headset [ALL]” on page 3-37.You can also just start dialing at this point.

or,

Press ON/OFF (Vodavi Phones).

2. Place the handset on hook to transition the call from the handset to the speaker mode.

To Switch from Speaker Mode to Handset

While on a call using the speaker:

Pick up the handset to remove the call from speaker mode and continue the conversation.

Using a Headset

See 3-37 for details about using a headset on your specific phone model (SIP , digital, or analog).

Adjusting the Volume

During a call it may be necessary to increase or decrease the volume.

Note: Changes in volume level will be retained for future calls.

To Adjust the Volume

Press the up or down VOLUME keys while the other party is speaking to change the volume as needed.

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Obtain Information for Your Phone

You can access a prompt that tells you your extension number and station ID.

To Hear the Prompt

Note: If you are using a digital phone, you can skip step 1 below.

1. Press the line or SPEAKER button to get a dial tone.

2. Press *00 to activate the prompt.

Using a Phone Other than Your Own

If you use another user’s phone to place calls, you are subject to that user’ s dialing restrictions, outgoing Caller ID information, and other settings, and your calls are logged as being from that user. To make sure that your calls are placed and logged as yourself, do the following:

ANALOG PHONES

Log into your account from that phone (# <your extension> # <your password> #).

Once you are logged on:

2. Press 5 1 to forward your calls to that phone.

When you are finished placing calls at the other user’s phone:

3. Press *0 0 to log off.

Note: If the phone is idle for too long (for example, more than an hour) you may be logged off

automatically.

DIGITAL AND SIP PHONES

Log into voicemail and forward calls to 'this' extension logs you in.

Using the * Options

When you press * at a dial tone, the system offers you a menu of feature code commands. These options include redialing and/or returning the last call as described below:

Hint: Refer to Chapters 4 through 6 for a list of * options available on your specific phone type.

To Redial the Last Call You Placed

*25.

Press

To Return a Call to Your Last Identified Caller

You cannot return calls that do not have a specific caller ID.

Press

*69.

Wave reads the number it will dial and prompts you to approve it before it dial s the call.

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Using Remote Phones

You can use any phone outside the system (for example, your cell or home phone) to make and receive calls via the Wave system.

Answering Calls

Aside from using the handset or speakerphone (when available), the operation of the Wave phones is quite basic. The main functions you’ll probably be using are:

• Using the Hold feature

• Using the Call Waiting, Call Park, Pickup, and Transferring features

Using the Hold Feature

You can place calls on hold and place a new call, switch between calls on hold, and end a call without losing other calls on hold.

To Place Your Current Call on Hold and Place a New Call

1. Press Hold to place the current call on hold. You will hear a dial tone.

If you are using a digital phone, you will not hear a dial tone after pressing Hold. On digital phones, you do not need a dial tone to be able to dial a number.

If the phone you are using does not have a Hold button, you can use Flash and # instead. See Chapters 5 though 7 for more information about the buttons and keys available on your particular phone model.

2. Dial your call.

Note: If you are using a remote phone with the Wave system, you must press ** instead of Flash

to put calls on hold. If ** has no effect when using a remote phone, contact your system administrator to make sure that “voice resources” have been enabled for your remote phone.

Using Call Waiting, Call Park, Pickup, and Transferring Features

These features are used slightly differently on each phone type (SIP, Digital, and Analog). You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type.

While on a Call

1. Press TRNS/CONF or TRANS.

If your phone does not have a programmed TRNS/CONF or TRANS button, press Flash and 1.

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2. Dial the extension, or press DSS.

3. Hang up to complete the operation.

Call Announce

Note: This feature is not fully supported at this time, however, this feature has been enabled by

some System Administrator’s by changing Wave Registry settings (see Tech Support). If your System Administrator has enabled it, your phone system may be utilizing a feature

known as Call Announce. This feature announces the caller’s name over the phone speaker, then allows you to choose what you want to do with the call: accept it, send it to voicemail, or establish a conference call.

If Call Announced is enabled for your system, when you hear the call announce state the

caller’s name:

Press 1 to accept the call.

Press 2 to send the call directly to VM.

Note: The calling party will not know that you have rejected the call, since the call is then

treated exactly as if you weren’t answering your phone at all.

Press 3 to send to voicemail and monitor.

Note: This option is similar to pressing 2, except that it allows you to listen in on the caller

as he/she leaves a message. This option is like sending a call to voicemail and then using

Listen softkey on digital phone.

Press 4 to establish a conference with the current call.

Note: This prompt and feature is only available on call waiting calls.

The prompt for this option mentions that if you hang up, the caller will be sent to voicemail. However, if your phone is set up with another forward option when there is no answer at your phone, that will be the action the phone will take.

Answering Wave Calls at a Remote Number

Once you set your W ave phone to forward to a remote number, you can use the Wave telephone commands just as if the remote phone were a Wave station. Be sure to substitute when using the telephone commands at a remote phone. Also, to terminate a call without hanging up, dial*#3

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Switching Between Calls

You can switch (or toggle) between calls that you have on hold. You can answer calls, make calls, and transfer calls without losing other calls by using the Hold feature to switch between the various calls.

To Switch (Toggle) from Your Current Call to a Call That Is on Hold

If your phone has Call Appearance buttons:

Press the button associated with the call you wish to retrieve. The current call will be put on hold.

or,

If your phone has a TAP button:

Press TAP to put the current call on hold and retrieve the call that has been on hold the longest.

Pressing HOLD when not connected on a call will display each held call, and pressing TAP will retrieve whatever call is currently displayed.

or,

Press Flash, then 4.

If you have multiple calls on hold, you will hear a menu from which you can select the call to which you want to connect.

Ending a Call

You can either hang up the handset or, for specific model types you can do the following.

SIP PHONES

Press Goodbye ( also known as End Call on some models) to end the active call.

DIGITAL AND ANALOG PHONES

Press the SPEAKER button (if available) to end calls.

or,

Press ON/OFF on any Vodavi phone.

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Making Calls

Dialing Internal and External Numbers

Internal calls are calls to other Wave extensions. External calls are calls to outside numbers, including calls to another phone system (PBX), a Centrex extension, another Wave system such as a branch office, and an Internet address.

Note: If you encounter a delay after dialing before your calls are connected, press # after the

extension or number (for example, 187#) to skip the delay.

To Dial an Internal Number

Do one of the following:

• Dial the extension number.

• Dial the extension number followed by * to go directly to voicemail (if your

administrator has enabled that feature).

• Press

To Dial an External Number

You must dial an access code to start dialing an external number. Ask your Wave System Administrator what types of external calls you can place and what access codes you must use.

Enter

Example: In the U.S. if you want to call the external phone number 555 1212, you must dial 9 (the

411 for the dial-by-name directory.

<access code><phone number>.

usual access code) before you dial 555 1212.

Dialing by Name

You can dial another Wave user by name if you do not know the other user’s extension.

Hint: Your System Administrator can remove you from the dial-by-name directory, or you can

remove yourself using ViewPoint, so that only callers who know your extension can dial you.

To Dial-by-Name

Press

If you are using a digital phone with softkeys, you can also press MENU softkey and then the DIAL softkey, and then scroll through the list to select the name to dial. See Chapter 6 for more information about the buttons and keys available on your particular digital phone model.

411.

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Dialing a User’s Voicemail Directly

If your System Administrator enables this feature, you can leave a message in another user’s voicemailbox directly without ringing that user’s phone. Also see “Using Voicemail” on page 4-1 for more information about using Wave Voicemail features.

To Dial Directly into a User’s Voicemail

Enter the other user’s extension, then press

187*).

* after the extension (for example

If the option is available, you may also dial the extension, then * from the point when you hear the auto attendant or the other user’s greeting to access their voicemail without having to wait for the entire message to play.

Hint: This can be a useful feature for you to tell your frequent callers. You can also use it

as a quick way to leave yourself a voice message when calling in. Contact your System Administrator to find out if this option is available on your company’s Wave system.

Using Account Codes

Depending on your office’s configuration of Wave, you may be promp ted to enter an account code when you place an external call. Even if you are not prompted for an account code by the system, your office may require you to enter one. Your Wave System Administrator can tell you what account codes, if any, you must use.

Account codes can be entered prior to placing a call or during an active call.

Entering Account Codes When Prompted

If you are prompted to enter an account code when you place a call, you will hear one of the following prompts:

• Single beep—Prompts for the initial input

• Double beep—Indicates that you that you don’t need to enter an account code because the contact whom you are dialing already has an associated account code.

If You Hear One of the Previous Prompts

Enter the account code followed by

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If You Hear the Double Beep

You can press

# to use the contact’s associated account code.

or,

You can enter a different account code, then press

If you enter the wrong account code, press Flash before pressing # and the system will let you re-enter it.

Depending on how your Wave System Administrator configured your system, the prompt may occur either after you dial the access code or after you dial the phone number.

If the prompt occurs after you dial the access code, enter the account code followed by and then continue entering the phone number.

Example: You would dial 9 [listen for the prompt] 8812 # 212 123 4567 (where 9 is the access code

and 8812 is the account code, and the numbers after # are the area code and phone number).

Disabling Call Waiting for a Call

Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet. In both cases, a call waiting tone disrupts the data flow.

To Disable Call Waiting for a Call

Press *70 and dial the number.

You do not hear the call waiting tone during that call. Incoming calls while you are on that call are sent directly to your voicemail. After the call ends, call waiting is enabled again.

Note: You can enter *70 as part of a fax dial string to avoid the fax being disrupted by a

call waiting tone. For example, your fax dial string might be *70 9 1 617 555 7744.

Placing Calls through Wave from a Remote Phone

If you have permission, you can place outbound calls through Wave after logging on. These calls are billed to Wave, give you access to the call-handling telephone commands, and are logged in your Call Log.

To place a call throug h Wave from a remote phone:

1. Log into your account (see “Logging In To Your Account” on page 2-1).

2. Press #. You will hear a dial tone.

3. Dial an extension or an outside number (including access code).

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Basic Operation

To end a call through Wave from a remote phone:

When ending a call placed through the wave system, without disconnecting the Wave connection:

4. Press **3 to end each call instead of hanging up the phone. Note: If you hang up, you must call your office and log on again if you want to place more

outgoing calls through Wave. Pressing **3 eliminates the need to call your office again, because you remain connected to Wave.

Using Redial and Feature Codes Commands

After logging on from a remote phone, you can use any feature code command beginning with * (for example *25 to redial a call or *11 to place a system page).

To use the Redial command after logging on

1. Dial # and wait for the internal dial tone.

2. Press *25 to redial the last call you placed while remote (either manually or by using the voice message callback feature).

Note: It is not the number of the last call you placed locally. EXAMPLE: On Monday, you call into your office from a remote location and place a call to

(617) 123-9876. For the rest of the week, you work in your office and place many calls. On Saturday, you call into your office from a remote phone and use the *66 command.

The system dials (617) 123-9876 because that was the last call you placed while remote.

To use feature code commands:

1. Press # after logging on to get the internal dial tone.

2. Dial the command.

Hint: Refer to Chapters 4 through 6 for a list of * options available on your specific phone type. Placing a Call Immediately After a Wave session

If you are trying to make a non-Wave call from your remote phone, and you find your call treated as if it were an internal Wave call (for example, you reach a user at your office), the likely cause is that you did not log out from a Wave session immediately beforehand.

When you hang up to end a session logout does occurs automatically, but not until the phone company drops the call, which can take up to 20 seconds.

To place a call outside Wave

1. Press *96 to end (log out of) the session. This logs you out from your Wave session and returns you to your telephone company’s

dial tone. Alternatively, you can hang up and wait for a short period before trying your call again, to

give the phone company time to drop the connection.

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Basic Operation

2. Dial your call.

Hang

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Basic Operation

Wave Phone User Guide

Chapter 3

Release 3.0

April 2012

Using Wave Phone Features

CHAPTER CONTENTS

Authorization Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Call Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Call History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Call Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Call Return. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Caller ID Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Camp-on (Callback). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Centrex Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Dial-by-Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Direct Station Select/Busy Lamp Field (DSS/BLF) . . . . . . . . . . . . . . . . . . . . . .3-28

Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Forward Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39

Hot Desk (aka Mobile Extension). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42

Intercom Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43

Joining a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44

Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

Multiple Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

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Using Wave Phone Features

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The MUTE LED will be cleared. Night Answer . . . . . . . . . . . . . . . . . . . . . . . . .3-49

Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50

Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Phone Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-53

Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-53

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-54

Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-54

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-55

Shift (Edge and Impact Phone Models Only). . . . . . . . . . . . . . . . . . . . . . . . . . .3-56

Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-56

Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-57

Supervising Calls (Monitor/Coach/Join). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-59

Swap Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-59

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-61

User Programmable Buttons (On the Phone or Console) . . . . . . . . . . . . . . . . .3-65

Voicecall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-67

3-2

This chapter describes the various features of each of the phone types. Not all features are offered on all phone types.

In addition, while some features are available on more than one phone type, the functionality may differ . Therefore, please be sure to review the descriptions carefully to make sure that you are reading the information for your specific phone type. To help you recognize which features belong to which phones, the following designations have been provided:

When you see: The feature applies to the

following phone type:

[S] SIP Phones [D] Digital phones [A] Analog phones

For more information, see:

Chapter 5 - About Wave SIP Phones Chapter 6 - About Wave Digital Phones Chapter 7 - About Wave Analog Phones

[ALL] All phones (but not necessarily

all models within a phone type)

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Authorization Codes 3-3

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Using Wave Phone Features

Authorization Codes

Y ou may be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions.

Using Authorization Codes [ALL]

To Use an Authorization Code

1. Dial a phone number.

You hear a long beep, and the display (on SIP and Digital phones only) prompts you to

enter your authorization code.

2. Enter your authorization code, then press #.

Auto Dial

Auto Dial allows you to dial frequently used phone numbers with one button press. Y ou can also use your Auto Dial keys to dial digits while a call is connected.

Note: Not all phone types offer this feature.

The Auto Dial feature can only be programmed using Admin for t he Vodavi/Infinite/Triad phones.

Programming, Editing, and Using an Auto Dial Button [D]

DIGITAL PHONES

Note: Not all keys are programmable, so you should first query the current programming. To

do so, press with displays only)” on page 3-66 to find an available button. Once you locate a button that you want to program, follow the steps below to program it.

See also “Storing the Saved Number as an Auto Dial” on page 3-55.

To Program an Auto Dial Button

1. Choose the button you want to program.

From an idle phone:

2. Press the MENU softkey on the display.

3. Press

MENU, then the appropriate button. See “Using the Query Feature (phone models

NEXT until PROG appears, then press the corresponding softkey.

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Call Appearance 3-4

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Using Wave Phone Features

4. Press the ADIAL softkey.

5. Press the button you want to use for the Auto Dial (see step 1 above).

6. Use the keypad to enter the name you want to assign to this button.

7. Press

Next when the name is entered.

8. Enter the number you want to assign to this button.

If you are programming an external phone number, enter the full phone number (including the external access digit(s) and area code).

You can press the TAP or Flash button to enter a flash at the start of the dialing string (to use Flash codes). You can press HOLD to insert a pause in the dialing string.

9. Press

10. Press SPEAKER to exit the menu.

To Edit an Auto Dial button

Follow steps 1 and 2 from above.

11. Press

12. Press the AutoDial button you wish to edit.

13. Make the changes to the AutoDial name

14. Use the keypad to change the name.

Press

15. Change the number as needed (see step 8 for programming the Auto Dial button for details about entering a number).

16. Press

To Use an Auto Dial button

Press the Auto Dial button assigned to the number you want to dial.

Call Appearance

To handle multiple calls on the same line, your System Administrator can program Call Appearance keys to work in conjunction with the Line button. For details about Call Appearance keys used with Line keys, see “Multiple Call Handling” on page 3-48.

Save to store the settings.

NEXT until EDIT appears, then press the corresponding softkey.

And/Or

Next to display the number screen.

Save to store the change(s).

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Call History 3-5

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Using Wave Phone Features

Call History

A list of (up to) the last ten outgoing, ten incoming, and ten missed calls is stored for each digital phone. Note that multiple calls to or from the same destination will result in one entry in the list.

Missed calls are not logged if the call is made to a hunt group in which the user is a member. A similar feature, Callers List, is available on SIP phones. See page 3-19.

Using Call History [D]

DIGITAL PHONES

To Access the Call Lists

From an idle phone:

1. Press the MENU softkey on the display.

2. Press

3. Press

LISTS. Out to view the outgoing list, Miss to view the missed calls list, or Next then

In to view the incoming calls list.

While viewing a list, you can scroll through the it by pressing the call and see when the call was made. Press

DIAL to call the currently displayed

Next, or press Sel to select

number.

Note: If all of your calls come in and out via line appearances (you never use your primary

line), the Call History will initially be blank. To view the Call History for a line appearance, press that line appearance button while in the Call History screen.

To Clear the Call Lists

From an idle phone:

1. Press the MENU softkey on the display.

2. Press

3. Press

4. Press

5. Press

LISTS. NEXT. Clear. Out to clear the outgoing list, Miss to clear the missed calls list, or Next then

In to clear the incoming calls list, or All to clear all three lists at once.

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Call Park 3-6

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Using Wave Phone Features

Call Park

Use Call Park to place a call on hold for retrieval from any phone on the system.

Directed Park [ALL]

Directed Park allows you to park a call on another line. A specific extension number may be programmed on your Directed Park button to allow you to always park a call on a specific line.

SIP PHONES

To Direct Park a Call

With a party on the line:

1. Press Flash, then *66.

2. Dial the extension.

3. Listen for two beeps.

4. Hang up.

To Retrieve a Direct Parked Call

1. Listen for the dial tone.

2. Press *65.

3. Dial the extension.

DIGITAL PHONES

To Direct Park a Call

While on an active call:

1. Press the pre-programmed Directed Park button.

If your phone does not have a programmed Directed Park button, press Flash, then *66 to park a call.

2. Enter an extension number, as needed.

3. Listen for two short beeps, then hang up.

If the button is configured to display the status of the parked call, the green LED will flash until the call is unparked. If the call does not get answered, you can retrieve the call by pressing the Directed Park button. You can use the button to park another call on another line even if the green LED is flashing.

Note: The Edge 700 - 8 button phone utilizes red LED lights only on pre-programmed

buttons.

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Call Park 3-7

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Using Wave Phone Features

You can only park one call on any given line. Any other phones that have a Directed Park button targeted at the same line where the call was parked, and are configured to show status, will flash red, indicating that there is a call already parked on the target line.

If you leave a call parked for a long period of time, your phone rings back, and

PARK is

displayed.

To Retrieve a Direct Park Call

Press the pre-programmed Directed Park button, then the extension at which the call is parked.

If your phone does not have a programmed Directed Park button, press *65, then the extension at which the call was parked.

Note: After you dial the target extension number, either dial # to signify the end of the

number, or wait several seconds for the dialing time out. If the Direct Park button has been programmed with an extension, it cannot be used to

retrieve a call from a different extension. You can use the *65 feature code to retrieve the call from an extension other than the one programmed in your Direct Park button. Contact your Wave System Administrator for more information.

ANALOG PHONES

To Direct Park a Call

With a party on the line:

1. Press Flash, then *66.

2. Dial the extension.

3. Listen for two beeps.

4. Hang up.

To Retrieve a Direct Parked Call

1. Listen for the dial tone.

2. Press *65.

3. Dial the extension.

Wave Phone User Guide

Call Park 3-8

Release 3.0

April 2012

Using Wave Phone Features

Self Park [ALL]

Self Park places a call in a parked state on your primary line for retrieval from other phones.

SIP PHONES

To Park a Call at Your Primary Line

With a party on the line:

1. Press Flash, then *64.

2. Dial the extension.

3. Listen for two beeps.

4. Hang up.

To Retrieve a Parked Call

From any phone:

1. Listen for the dial tone.

2. Press *65.

3. Dial the extension.

DIGITAL PHONES

To Park a Call at Your Primary Line

With a party on the line:

1. Press the pre-programmed Self Park button.

If your phone does not have a programmed S elf Park button, press Flash, then *64 to park a call.

2. Listen for two short beeps, and hang up.

If you leave a call parked for a long period of time, your phone rings back, and displayed.

Wave Phone User Guide

PARK is

Call Park 3-9

Release 3.0

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Using Wave Phone Features

To Retrieve a Parked Call

From any phone:

Press the pre-programmed Self Park button.

If the phone does not have a Self Park button, dial *65, then #. You can also use the Direct Park button (if programmed), then dial your extension to

retrieve a call parked on your Primary Line.

ANALOG PHONES

To Self Park a Call

With a party on the line:

1. Press Flash, then *64.

2. Listen for two beeps.

3. Hang up.

To Retrieve a Self Parked Call

1. Listen for the dial tone.

2. Press *65.

3. Dial your extension.

or,

Press # to retrieve a call on your own extension

Wave Phone User Guide

Call Park 3-10

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Using Wave Phone Features

System Park [ALL]

Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone.

SIP PHONES

Note: This feature is pre-configured on the 480i/CT, 9480i/CT, and all Aastra Series 5 models.

To Park a Call on the System

While on an active call:

1. Press the pre-programm ed System Park button.

If your phone does not have a programmed System Park button, press Flash and dial *62 to park a call.

2. Listen for two beeps.

3. Hang up.

The display shows the parking slot number at which the call is parked. Make a note of this number as you will need it to retrieve the call.

To Retrieve a Call Parked on System

From 480i/CT, 9480i/CT, or Aastra 5 Series models:

Press the RETRIEVE softkey, then enter slot number.

or,

From any other SIP phone model:

1. Press System Park.

If your phone does not have a System Park button, dial *63, the orbit number.

Note: The phone will automatically pause for approximately 3 seconds between each

digit. However, pressing the Dial button as mentioned above will quicken the retrieval process.

2. Dial the parking slot number on which the call was parked.

3. Press the Dial softkey.

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Call Park 3-11

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Using Wave Phone Features

DIGITAL PHONES

To System Park a Call

While on a call:

1. Press the pre-programmed System Park button.

If your phone does not have a programmed System Park button, press Flash, then *62 to park a call.

2. Listen for two short beeps, and hang up.

The display shows the parking slot number where the call is parked. Be sure that you remember this number since you’ll need to use it to retrieve the call.

The System Park red LED remains lit until the parked call is retrieved. If you leave a call parked for a long period of time, your phone rings back, and

PARK is

displayed.

Note: While a call is parked from your phone, and the System Park button's red LED is

lit, you can query the parking slot of the last call parked from your phone by pressing

MENU, then the System Park button.

To Retrieve a Call Parked on the System

From any extension:

1. Press the pre-programmed System Park button.

If your phone does not have a programmed System Park button, dial *63.

2. Dial the parking slot number at which the call was parked.

ANALOG PHONES

To System Park a Call

With a party on the line:

1. Press Flash, then *62.

2. Listen for two beeps.

3. Hang up.

Or,

1. With a party on the line, press Flash, then 6.

2. Listen to the system prompt for the slot number.

Wave Phone User Guide

Call Pickup 3-12

Release 3.0

April 2012

Using Wave Phone Features

To Retrieve a System Parked Call

1. Listen for the dial tone.

2. Press *63.

3. Dial the appropriate slot number.

Call Pickup

Y ou can pick up a call on any extension within your call pickup group. If the line button you use to pick up a call is not part of a call pickup group you cannot pick up calls on lines that belong to a call pickup group. There are two types of Call Pickup: Extension Pickup and Group Pickup.

Note: Extension and Group Pickup groups are configured by the System Administrator.

Extension Pickup [ALL]

Extension Pickup allows you to answer any ringing primary or secondary line in your call pickup group.

SIP PHONES

To Answer a Specific Extension

1. Press the pre-programmed Pickup button.

If your phone does not have a programmed Extn Pickup button, dial *75.

2. Dial the extension number of the ringing station.

Note: An extension number may be programmed on the Extn Pickup button to provide

directed pickup for a specific extension.

3. Speak to the caller.

DIGITAL PHONES

To Answer a Specific Extension

1. Press the pre-programmed Extn Pickup button.

If your phone does not have a programmed Extn Pickup button, dial *75.

2. Dial the extension number of the ringing station.

Note: An extension number may be programmed on the Extn Pickup button to provide

directed pickup for a specific extension.

3. Speak to the caller.

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Call Pickup 3-13

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April 2012

Using Wave Phone Features

ANALOG PHONES

To Answer a Specific Extension

1. Listen for the dial tone, then press *75.

2. Dial the extension number of the ringing station.

Group Pickup [ALL]

Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group.

SIP PHONES

To Answer a Call in Your Pickup Group

Press the pre-programmed Group Pickup button.

If your phone does not have a programmed Group Pickup button, dial *74.

DIGITAL PHONES

To Answer a Call in Your Pickup Group

1. Press the pre-programmed Group Pickup button. If your phone does not have a programmed Group Pickup button, dial *74.

2. Speak to caller .

ANALOG PHONES

To Answer a Call in Your Pickup Group

Listen for the dial tone, then press *74.

Wave Phone User Guide

Call Record 3-14

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April 2012

Using Wave Phone Features

Call Record

Call Record records the currently active call and saves it as a WAV file to a voice mailbox. The maximum length of a recording equals the maximum length of a Voicemail message. The Call Record button is a programmed button; contact your System Administrator for additional information.

Warning: In many localities, it is illegal to record a phone call without first notifying the person or persons being recorded. Contact your System Administrator for information about call recording guidelines.

Recording a Call [D] / [A]

DIGITAL PHONES

To Use Call Record

1. Notify the person or people with whom you are speaking that you are about to record the call (see Warning above).

2. Press Call Record.

To End the Recording Session

3. Press Call Record again.

Note: Using another phone feature will end a call recording session.

You access the recording in the same way you access Voicemail messages. See “Message

Waiting” on page 3-44 for details.

ANALOG PHONES

To Use Call Record

1. Notify the person or people with whom you are speaking that you are about to record the call (see Warning above).

2. Press Flash, then *16.

To End the Recording Session

3. Press Flash, then *16 (or hang up to stop recording and end the call).

Wave Phone User Guide

Call Return 3-15

Release 3.0

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Using Wave Phone Features

Call Return

Call Return calls back the last extension or phone number of the last answered call on your primary line.

Note: Contact your System Administrator to find out if the Return Call feature is available for

external numbers.

Returning a Call [ALL]

SIP & DIGITAL PHONES

To Use Call Return

Press the pre-programmed Call Return button to dial the last number that called your extension. If your phone does not have a programmed Call Return button, dial *69.

ANALOG PHONES

To Use Call Return

1. Listen for the dial tone.

2. Press

*69 to dial the last number that called your extension.

Call Waiting

Using Call Waiting [ALL]

During a call on your primary extension, you may hear a call waiting beep and see the Call Waiting LED flash indicating an incoming call on Call Waiting.

Note: Call Waiting will not be active during a transfer or conference, if both the primary line

and an appearance for another line are connected, or if the primary line is ringing.

IMPORTANT: If one or more Call Appearance buttons are configured on your digital or SIP

phone, it is recommended that Call Waiting be disabled. This is because it is preferable to use Call Appearance buttons to answer additional calls to your phone rather than a Call Waiting button because a Call Appearance button shows the call status on the phone’s display, while a Call Waiting button does not. Also, once connected you can move easily between call s by pressing the associated Call Appearance buttons. For more information see “Multiple Call Handling” on page 3-48.

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SIP PHONES

The L2 button on each model serves as the call waiting indicator. Also, models 480i/CT and 9480i/CT has two softkeys:

Pressing the

PICKUP sofkey button is equivalent to the L2 button; it will connect you to the new

call (and place the existing call on hold). However, pressing the

PICKUP and IGNORE.

IGNORE softkey sends the

incoming call directly to voicemail.

To accept a call waiting call

Press L2 (or the

PICKUP softkey on models 480i/CT, 9480i/CT & Aastra Series

5).

The initial call is placed on temporary hold. The corresponding primary line button LED blinks, and the L2 LED lights (solid).

Hint: Remember, on models 480i/CT, 9480i/CT, and Aastra Series 5 you can also press

Ignore to send the incoming call directly to voicemail.

To reconnect to the initial call

Press your primary line button.

The call that was waiting is placed on temporary hold. The Call Waiting LED flickers, and the corresponding primary line LED lights.

You can toggle back and forth between the initial call and the call waiting call by pressing the primary line button and the Call Waiting button. The LEDs and display update to reflect which caller is connected.

To release the call waiting call

While the Call Waiting call is active, press End Call.

• For models 480i/CT, 9480i/CT , and all Aastra Series 5: press Goodbye ( or use

DROP softkey.

the

The call waiting call is dropped and you are reconnected to the initial call.

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To release the initial call

While the initial call is active, press End Call.

• For 480i/CT, 9480i/CT , and all Aastra Series 5 models: press Goodbye ( or use

DROP softkey.

the

The initial call is dropped and you are reconnected to the call waiting call. The call waiting call is rolled onto the primary line button.

Hint: Y ou can add a call waiting call to a call on your primary line by pressing Conference. See

“Blocking Caller ID [ALL]” on page 3-18 for more information about the Conference feature. You can transfer a call waiting call to another extension. See “Transfer” on page 3-61 for more

information about the Transfer feature. You can park a call waiting call for pickup on another extension. See “Call Pickup” on

page 3-12 for information about parking calls.

To disable Call Waiting

Press *70, and dial the phone number.

Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated.

DIGITAL PHONES

To Accept a Call Waiting Call

Press the pre-programmed Call Waiting button.

The initial call is placed on temporary hold.

Note: If your digital phone does not have a programmed Call W aiting button, the Call Waiting

feature is not available.

To Reconnect to the Initial Call

Press the TAP button.

The call waiting call is placed on temporary hold. You can toggle between the initial call and the call waiting by pressing the TAP button.

The display updates to reflect which caller is connected.

Note: Vodavi/Triad/Infinite phones can not answer a call using a TAP key, ( they only

Toggle through calls).

Wave Phone User Guide

Caller ID Blocking 3-18

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Using Wave Phone Features

To Disable Call Waiting

Press Call Waiting, or *70, then dial the phone number.

or,

Press Call Waiting during an active call.

Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated.

ANALOG PHONES

To Accept a Call Waiting Call

Press Flash to place the current call on hold and connect to the incoming call.

To Reconnect to the Original Call

Press Flash, then 3, then follow the prompts.

To Toggle Back and Forth Between the Two Calls

Press Flash, then 4, then follow the prompts.

or,

Press Flash, then *73 to toggle between the two calls.

To Disable Call Waiting

Press *70, then dial the extension or external phone number.

Caller ID Blocking

Keeps your caller ID information private when making a phone call. This feature applies only during the current call, and must be reapplied each time you want to

make a call.

Blocking Caller ID [ALL]

To Block Caller ID

Press *67 and dial your call.

Wave Phone User Guide

Callers List 3-19

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Using Wave Phone Features

Callers List

Using the Callers List [S]

SIP PHONES

The Callers List is a stored log of your incoming calls. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.

When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable button or the Directory, the Callers List will display the name and number.

The display shows you how many callers have been added to the list since you last checked it.

Note: Contact your System Administrator for information about the maximum number of calls

allowed to be stored in your Callers List.

IMPORTANT: For the Aastra 5 Series, a Callers List button must be pre-programmed in order

for this feature to be available for use. Contact your System Administrator for more information.

Note: A similar feature, Call History, is available on digital phones. See page 3-5.

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Callers List Screen Display

ICON DESCRIPTION

You have received a new voice message.

Y ou have a call on hold. While brow sing the Callers list, indicates an unanswered call. Y ou ar e on an outgoing call. Wh ile browsing the Callers list, indicates an answered call. Y ou are on an incoming call. While browsing the Callers list, indicates a Call Waiting call. You have an incoming Call Waiting call.

You have a new incoming call. You returned the call from the Callers list.

This type of indicator shows that the caller has called twice. The display also shows the date and time of the last call from the caller.

This type of message shows the number of callers that

NEW

CALL

have been added to the list since you last checked it.

ERS

Accessing and Dialing the Callers List

Note: You can add numbers from the Callers List to your Directory. See “Saving Numbers &

Names to the Directory” on page 3-30 fo r details.

To Access the Callers List

1. Press Callers List ( ), and scroll through the incoming call list. For Models 480i/CT and 9480i/CT, press Services.

2. Press the Up button to see the most recent call, or press the Down button to see the oldest call on your list.

To Dial the Displayed Number

1. Lift the handset or press .

2. Press a line button.

3. Press End Call to cancel. For 480i/CT, 9480i/CT and all Aastra Series 5 models: press Goodbye ( ) or the

DROP softkey to end/cancel the call.

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Editing in the Callers List

WARNING: The Callers List does not save changes. Editing in the Callers List is generally used

if you plan to call the number and need to add a prefix. Remember, you can add numbers from the Callers List to your Directory. See “Saving Numbers & Names to the Directory” on page 3-30 for detail.

Hint: In the Callers list, if a dial pad button is pressed when a number and/or a name is

displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix.

1. Press Callers List ( ). For Models 480i/CT and 9480i/CT, press Services.

2. Scroll to find the entry you want to edit.

Hint: Press the up button to see the most recent call, or the down button to see the oldest

call on your list.

3. Press any button on the dial pad to begin editing.

Hint: To erase one digit to the left of the cursor, press the left select button. To add a

one-second pause during number editing, press Hold (.

Deleting from the Callers List

There are two ways to delete calls from the Callers List: one call at a time, or all calls.

To Delete Items One-by-One

1. Press Callers List ( ). For Models 480i/CT and 9480i/CT, press Services.

2. Scroll to find the item you want to delete.

Hint: Press the up button to see the most recent call, or the down button to see the oldest

call on your list.

3. Press Delete.

A prompt will appear to ask if you want to delete the current item.

4. Press Delete again to erase the item from the list.

To Delete All Calls

1. Press Callers List ( ). For Models 480i/CT and 9480i/CT, press Services.

2. Press Delete.

A prompt will appear to ask if you want to delete the current item.

3. Press Delete again to erase the item from the list.

Wave Phone User Guide

Camp-on (Callback) 3-22

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Using Wave Phone Features

Camp-on (Callback)

Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer , or forwards you to Voicemail. Camp-on does not work on external phone numbers. The Camp-on button is a pre-programmed button. Contact your System Administrator for details.

Using Camp-on (Callback) [D] / [A]

DIGITAL PHONES

After Receiving a Busy Signal or No Answer

Press the pre-programmed Camp-on b utton. If your phone does not have a programmed Camp-on button, dial Flash + *76 if you are still connected, or *76 after going onhook.

The Camp-on button red LED lights and you hear a beep. Camp-on will remain enabled if you make or answer another call.

When the Camp-on rings, the primary line LED flashes, and

4. Lift the handset, or press your primary line button.

The target extension will ring when you answer the callback. If you do not answer the callback within the number of rings (three quick rings each time) specified in your No Answer forwarding destination, Camp-on is canceled. Camp-on is not canceled if the target extension does not answer the call.

target extension becomes available you hear a callback of three short

CAMP-ON appears on the display.

To Cancel Camp-on

Press the pre-programmed Camp-on button. If your phone does not have a programmed Camp-on button, dial *77 to cancel

The Camp-on button LED goes out, and you hear a beep.

To Display the Camp-on Target Extension

1. Press the

2. Press

MENU softkey on the display.

Camp-on to display the Camp-on target extension.

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Using Wave Phone Features

ANALOG PHONES

After Receiving a Busy Signal or No Answer

1. Hang up.

2. Go off-hook, then listen for the dial tone.

3. Press *76.

4. Hang up.

When the target extension becomes available your phone will ring:

5. Answer the ring to retry your call.

To Cancel Camp-on

1. Listen for the dial tone.

2. Press *77.

3. Listen for two beeps.

4. Hang up.

Centrex Features

The programmed Centrex Flash button allows you to access Centrex features, if your company uses Centrex. Centrex is a PBX-like service that provides switching at the phone company’s central office instead of at your own premises. Pressing the Centrex Flash feature button signals the Centrex system that you intend to use a special feature. For example, pressing the Centrex Flash feature button while on a call followed by another Centrex number transfers the call to that number. For details on how to use Centrex, see the documentation made available by your Centrex provider. Contact your System Administrator for more information.

Using Centrex Flash [D] / [A]

If your W ave system uses Centrex service, follow these steps to access the Centrex features. See your phone administrator for more information.

DIGITAL PHONES

To Use Centrex Flash

During a call:

1. Press the pre-programmed Centrex Flash button. If your phone does not have a programmed Centrex Flash button, press Flash, then *80.

2. Listen for the dial tone, then enter Centrex feature code (as appropriate).

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Using Wave Phone Features

ANALOG PHONES

To Access Centrex Flash

1. Listen for the dial tone, then press *80.

2. Enter a Centrex feature code.

Conference Calls

You can set up a conference call that includes both internal and external parties. If you have a Conference ( ) button or a Flash button, you can set up a conference call. Contact your System Administrator for the maximum number of parties allowed on a single conference call.

Setting Up a Conference Call [ALL]

SIP PHONES

To Set Up a Conference Call Using the Conference () Button

With a party on the line:

1. Press Conference ( ) to place the other party on hold.

On some models, there is a

Note: For the 55i and 57i SIP phones -- although the Conf softkey is displayed when the

phone goes off-hook, Conference is not supported when the phone is in the dialing state.

2. Listen for the dial tone, then dial the number of the next party.

3. When that party answers, press Conference ( ) again to connect the calls.

• If a party is not available, press End Call to reconnect to the first party.

• For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( to

reconnect to the first party.

Repeat steps above for each party you want to include in the conference (up to the allowed maximum).

When all parties have been connected:

4. Press Conference ( ) one more time to complete the set up process and begin the conference call between all current parties.

CONF softkey.

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To Make a Conference Call with Feature Codes

During a call:

1. Press Flash to place the other party on hold.

2. Listen for the dial tone, then dial the extension of the third party.

When the third party answers:

3. Press Flash and dial *71 to connect the calls.

• If a party is not available, press Flash and dial *72 to reconnect to the first party.

• If a party’s Voicemail answers, or the party does not want to join the conference,

press End Call.

• For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( to

drop the call and rejoin the first party.

4. Press Flash again to place the conference call on hold and to add a fourth party.

5. Press Flash and Dial *71 to connect the fourth party to the conference.

To Disconnect from a Conference Call

Hang up the handset, or press End Call

• For 480i/CT, 9480i/CT , and all Aastra Series 5 models: press Goodbye ( or use

the

DROP softkey.

DIGITAL PHONES

Since all W ave Digital phones have a hard-coded TRNS/CONF or TRANS button, a programmed Conference feature button is not required. However, such a feature button is supported for backwards compatibility.

The functionality between such a button and the TRNS/CONF (or TRANS) button is identical. Therefore, you can use the steps below substituting the feature button for the TRNS/CONF (or TRANS) button.

To Set Up a Conference

During a call:

1. Press TRNS/CONF or TRANS button to place the other party on hold.

The HOLD button LED flashes red.

2. Listen for the dial tone, then dial the number of the next party.

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When the other party answers:

3. Press TRNS/CONF or TRANS button again to connect the calls.

The number of parties in the current conference call will appear on the display. If a party is not available, press TAP, or press the button corresponding to the initial call to

reconnect to the first party.

4. Press TRNS/CONF or TRANS again to place the conference call on hold and add a fourth party.

Repeat steps 2 through 4 to add additional parties.

5. Complete the conference by pressing TRNS/CONF or TRANS.

ANALOG PHONES

To Set Up a Conference

With a party on the line:

1. Press Flash, then #.

2. Dial the phone or extension number of a conference member.

After the conference member answers:

3. Press Flash and #, then press *71.

or,

4. Press Flash, then 5. Repeat for each additional conference member.

If you dial a member that is not available

Press Flash, then 4 to return to the conference.

Wave Phone User Guide

Dial-by-Name 3-27

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Using Wave Phone Features

Dial-by-Name

The Dial-by-Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names. There are two lists of names that can be searched: one of internal names and one of external names.

About Dial-by-Name [D]

The Dial-by-Name Internal list will include the following numbers:

• Extensions in the database.

• Numbers listed in the Off-premise table.

• Primary Line Appearance Call List (if the calling party number is less than seven

digits).

• Autodial feature keys (if the stored number is less than seven digits).

• System Speed Dial numbers (if the stored number is less than seven digits).

The Dial-by-Name External list will include the following numbers:

• Primary Line Appearance Call List (if the calling party number is seven digits or

more).

• Autodial feature keys (if the stored number is seven digits or more).

• System Speed Dial numbers (if the stored number is seven digits or more).

DIGITAL PHONES

To Use Dial-by-Name

From an idle phone:

1. Press the MENU softkey on the display.

2. Press

3. Press

4. Press

DIAL. Int or Ext to specify an internal or external name. First or Last. The name search can be done last name first or first name

first.

5. Press the keypad digit that corresponds to the first lett er for th e na m e be ing searched.

When the correct name is displayed:

6. Press More, then press Dial to place the call.

If you do not see the correct name right away, you can spell out the name further using the keypad, or press

Next to scroll through the list.

Wave Phone User Guide

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Using Wave Phone Features

Direct Station Select/Busy Lamp Field (DSS/BLF)

DSS/BLF buttons allow you to perform certain functions with only one press of a button (such as calling an extension or transferring a call, and so forth). Features available on these buttons depend upon how they are programmed for your phone. Contact your System Administrator for details.

IMPORTANT: DSS/BLF keys are configured by the System Administrator or by user

programming and can be configured for either blind or supervised transfer. If the DSS/BLF button's programming has Blind Transfer enabled, a blind transfer will be attempted when the button is pressed. If not, a supervised transfer will be attempted instead.

A solid red LED next to a DSS/BLF button indicates the extension is ringing. A blinking LED indicates that the extension has a call on hold.

Using the DSS/BLF Feature [D]

DIGITAL PHONES

Calling an Extension

Press the DSS/BLF button to call the programmed destination extension.

indicates that the line is in use. A flickering red LED

Using Supervised Transfer

A supervised transfer allows you to announce a call before completing the transfer.

To Make a Supervised Transfer

While connected to another party:

1. Press the DSS/BLF button for the destination extension.

2. When the destination party answers, announce the call.

3. Hang up or press SPEAKER to complete the transfer.

To Cancel a Supervised Transfer

Press TAP to cancel the transfer before complet ion .

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Using Wave Phone Features

Using Blind Transfer

A blind transfer allows you to transfer a call to another extension with one button press and without announcing the transfer.

To Make a Blind Transfer

While connected to another party:

Press the DSS/BLF button.

If the DSS/BLF button's programming has Blind Transfer enabled, a blind transfer will be attempted when the button is pressed. If not, a supervised transfer will be attempted instead.

Directory List

Using the Directory List [S]

SIP PHONES

The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers.

Note: If your phone does not have an Intercom button, you will need to enter the appropriate

access code when adding an external number to be saved.

IMPORTANT: For the Aastra 5 Series, a Callers List button must be pre-programmed in order

for this feature to be available for use. Contact your System Administrator for more information.

Accessing and Viewing Your Directory

To Access Your Directory

1. Press Directory. For Models 480i/CT and 9480i/CT, press Services.

The directory displays the number of entries in your list. If the Directory list is empty, Directory Empty/Use Save to add is displayed.

2. Scroll through the displayed list to locate and ac ces s the ent ries.

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To Search for an Entry by Name

3. Press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P).

Continue to press the dial pad number to access other letters on the same button (for example, press 7 three times to display names that begin with the letter R). If there are multiple entries under the same letter, you can scroll through the list, or continue to press the next letters.

To Dial the Displayed Number

4. Press , lift the handset, or press any line button.

5. Press Directory to cancel. For Models 480i/CT and 9480i/CT, press Services.

Saving Numbers & Names to the Directory

You can save a number to your permanent Directory from the Redial list or Callers list, or by entering a new number and name.

Saving from Hard keys to the Directory

To Save an Entry from Your or Callers or Redial List

1. Press the associated button for the list you want to view: Callers List () or Redial ( ). For Models 480i/CT and 9480i/CT, press Services.

2. Scroll through the list (selected in step 1) to find the name and number that you wish to save to your directory.

3. Press Save, then Directory to store the number in the Directory List. For Models 480i/CT, 9480i/CT, and Aastra 5 series models: press Copy, then OK.

If the name is displayed with the number, both are saved to the directory. If no name is displayed, you can enter the name using the dial pad.

Entering Numbers & Names in the Directory

1. Press Save.

2. Press Directory. For Models 480i/CT and 9480i/CT, press Services.

Enter number prompt will appear.

The

3. Use the dial pad to enter the number.

Hint: To add a one second pause during number editing press Hold ().

IMPORTANT: Y ou will need to enter the appropriate access code when adding an external

number to be saved.

Wave Phone User Guide

Do Not Disturb 3-31

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Using Wave Phone Features

Do Not Disturb

Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on Hold, Park, and Camp-on will still ring your phone.

• Using the Do Not Disturb button, you can enable or disable Do Not Disturb while you are using the phone without interrupting your conversation.

• If you enable Do Not Disturb while your primary line is ringing, the call is transferred to your No Answer forwarding destination (for example, V oicemail), with one exception: if you are a member of a Ring-All hunt group, and you enable Do Not Disturb for a call to the hunt group, the call will continue to ring the other phones in the hunt group.

Note: If your phone shares a line with other phones, only your phone is affected by switching

DND on or off.

Using Do Not Disturb [ALL]

ALL PHONES

Hint: You can use the following alternative method for using DND on ANY phone or use the

specific method shown for each phone type below.

1. Login to voicemail.

2. Press 6 for account preferences.

3. Press 1 for personal status.

4. Press 2 to cancel DND.

5. Press 1 to set DND.

SIP & ANALOG PHONES

To Enable Do Not Disturb

Press *41.

To Cancel Do Not Disturb

Press *42.

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DIGITAL PHONES

The Do Not Disturb pre-programmed button on your phone is set up by your System Administrator.

To Enable Do Not Disturb

Press the pre-programmed Do Not Disturb button.

The Do Not Disturb red LED lights, and

DND is displayed.

If your phone does not have a programmed D o Not Disturb button, dial *41.

Note: When you go off hook you receive "stutter" dial tone to indicate your phone is in a

special state.

To Cancel Do Not Disturb

Press the pre-programmed Do Not Disturb button. If your phone does not have a programmed Do Not Disturb button, dial *42.

The Do Not Disturb LED goes out.

To Enable or Disable Do Not Disturb Using the Display

1. Press

2. Select

MENU, then press NEXT three times.

DND.

Flash

3. Select

4. Press

About Flash [ALL]

The Flash button is utilized in many of the features of this phone (such as when making calls, transferring calls, or placing calls on hold). It is often used in conjunction with “feature codes” (see Feature Code Reference lists at the end of chapters 4 through 6 of this guide).

• The location of the Flash button may vary from model to model. Your phone may have button labeled Flash, or alternatively Link or Call Waiting. Check the graphics of the various models in Chapters 4 though 6 of this guide according to the type of phone you are using (SIP, digital, or analog).

On/Off.

Done or SPEAKER end.

Wave Phone User Guide

Forward Calls 3-33

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Using Wave Phone Features

Forward Calls

Use Forward to redirect your calls to another extension or phone number.

Forwarding Calls [ALL]

ALL PHONES

Hint: You can use the following alternative method for forwarding calls on ANY phone or use

the specific method shown for each phone type below.

1. Login to voicemail.

2. Press 5 for call forwarding.

3. Press 2 and follow the prompts for internal forwarding.

4. Press 3 and follow the prompts for external forwarding.

5. Press 4 to cancel forwarding.

SIP PHONES

The Forward button applies only to calls received on your primary line. You can activate only one Forward button on your phone at any given time.

The Forward feature will behave differently depending on whether or not your Forward button is programmed with a target phone number.

Call Forward softkey -- the CallFwd softkey on the 5000i-series phones has been enabled and can be used to forward all calls. Note the following restrictions:

Call forwarding via the CallFwd softkey is not synchronized with Wave. If you turn call forwarding on or off via the CallFwd softkey, the call forwarding status is not updated in ViewPoint. Similarly, if you turn call forwarding on or off via ViewPoint, those changes are not reflected in the phone’s LCD display.

* The only supported option when using the CallFwd softkey is to forward all calls— forwarding calls on busy or no answer is not supported.

To Forward Calls to an Internal Extension

1. Press the pre-programmed Forward button. If your phone do es not have a programmed Forward button, press *43.

2. Enter the extension number to which you want to forward calls.

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To Forward Calls to an External Phone Number

1. Press the pre-programmed Forward button. If your phone do es not have a programmed Forward button, press *43.

2. Enter the external access digit(s).

This is the digit that allows you access to an external phone line (typically 9).

3. Enter the phone number to which you want to forward calls.

If you enter an international phone number, you must enter a # at the end of the number.

If you are prompted for a password:

4. Enter your Voicemail password, then press #.

You will hear two beeps, the Forward button LED will flash (indicating that Forward is enabled), and

FWD is displayed.

To Cancel Call Forwarding

Press the pre-programmed Forward button. If your phone does not have a programmed Forward button, dial *44 to cancel call forwarding.

The Forward button LED goes off.

DIGITAL PHONES

The User Forward button applies only to calls received on your primary line. You can activate only one User Forward button on your phone at any given time.

The Forward feature may behave differently depending on whether your User Forward button is programmed with a target phone number. See your System Administrator if you have any questions.

• If your User Forward button is not programmed

with a target phone number, the button’s

red LED flashes when you enter a forwarding number.

• If your User Forward button is programmed

with a target phone number, you may notice

either of the following when you enter a forwarding number:

• If the number you enter matches the programmed target phone number, the button’s

red LED displays solid red.

• If the number you enter is different from the programmed target phone number, the

button’s red LED remains off.

To Forward Calls to Internal Extensions

1. Press the pre-programmed User Forward button. If your phone does not have a programmed User Forward button, dial *43.

2. Enter the extension number to which you want to forward calls.

FWD is displayed. See above for the button’s expected red LED behavior.

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April 2012

Using Wave Phone Features

To Forward Calls to External Phone Numbers

1. Press the pre-programmed User Forward button. If your phone does not have a programmed User Forward button, dial *43.

2. Enter the external access digit(s).

The digit that allows you access to an external phone line (usually a 9).

3. Enter the phone number to which you want to forward calls.

If you enter an international phone number, you must enter a # at the end of the number.

4. If you are prompted for a password, enter your V o icemail password, th en press #.

You will hear two beeps, and

FWD is displayed. See above for the button’s expected red

LED behavior.

Note: When you go off hook you receive "stutter" dial tone to indicate your phone is in a

special state. EXCEPTION:

On a digital phone, password re-entry may fail when forwarding your calls to an external number, because the incorrect password is not cleared first.

Workaround: Hang up and retry the forwarding process again, making sure to enter your password correctly.

To Cancel Call Forwarding (Internal/External)

Press the pre-programmed User Forward button. If your phone does not have a programmed User Forward button, dial *44 to cancel call forwarding.

If the User Forward button’s red LED was flashing or solid, it goes off.

Using Forward (Follow-me)

From any phone in the system, you can specify an extension to which you want your calls forwarded.

Example: You go to work in a lab room and want all calls forwarded to that room, but have forgotten

to set the forward prior to leaving your office. You can pick up the phone in the lab and set it for the Follow-me forward. All calls to your office phone will then ring in the lab (until you cancel the setting).

1. Listen for the dial tone.

2. Press *78.

3. Enter the destination extension.

If you are prompted for a password:

4. Enter the appropriate voicemail password.

Wave Phone User Guide

Forward Calls 3-36

Release 3.0

April 2012

Using Wave Phone Features

To Cancel Forward (Follow-me)

1. Listen for the dial tone.

2. Press *79.

3. Enter the destination extension.

Programming the User Forward Button

To Program a Number on Your User Forward Button

From an idle phone:

1. Press the MENU softkey on the display.

2. Press

3. Press

4. Press the button you want to assign as the User Forward button.

5. Enter the number.

6. Press

7. Press SPEAKER to exit the menu.

To Use the Programmed User Forward Button

1. Press the pre-programmed User Forward button.

If you are prompted for a password:

2. Enter your Voicemail password, then press #.

NEXT until PROG appears, then press the corresponding softkey. NEXT until Ufwd appears, then press the corresponding softkey.

If you enter an external phone number, be sure to include the external line access digit (typically 9).

Save to store the setting.

You will hear two beeps, the User Forward button red LED will flash (indicating that Forward is enabled), and

FWD is displayed.

ANALOG PHONES

Y ou can have your calls forwarded to an external number (for example to a branch office or your home) or to another extension within the Wave phone system.

To Forward Your Phone to an External Phone

1. Listen for the dial tone, then press *43.

2. Enter the external line access code.

3. Dial the external (destination) phone number, then #.

4. Listen for two beeps.

If prompted:

5. Enter the appropriate voicemail password, then press #.

Wave Phone User Guide

Headset 3-37

Release 3.0

April 2012

Using Wave Phone Features

To Forward Your Phone to Another Extension

1. Listen for the dial tone, then press *43.

2. Dial the destination extension.

3. Listen for two beeps and hang up.

To Cancel Either External or Internal Forwarding

1. Listen for the dial tone, then press *44.

2. Listen for two beeps and hang up.

Using Forward (Follow-me)

From any phone in the system, you can specify an extension to which you want your calls forwarded. Follow the steps shown for digital phones in “Using Forward (Follow-me)” on page 3-35.

Headset

Using a Headset [ALL]

Follow the procedure below when making and receiving calls using a headset.

Note: If you experience problems using a Bluetooth® device with Wave (you do not hear ring

back or it is distorted, incoming call ring is distorted, dial tone is distorted, and so forth), contact your System Administrator to verify that you are using a compatible device.

SIP PHONES

1. Ensure that you have selected a headset audio mode by accessing the Options list (under

OPTION 7.HEADSET SETTINGS).

2. Plug the headset into the jack.

3. Press ( on models 9133i and all Aastra Series 5 models) to obtain a dial tone or to answer an incoming call.

Depending upon the audio mode selected from the options menu, a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone.

Hint: See pages 5-2 through 5-22 for information about phone models and their associated

keys/buttons. Also see “Using the Speaker” on page 2-3.

4. Press End Call. For 480i/CT, 9480i/CT, and all Aastra Series 5 mod els : pre ss Goodbye ( ) or use the

DROP softkey to end the call.

Wave Phone User Guide

Headset 3-38

Release 3.0

April 2012

Using Wave Phone Features

DIGITAL & ANALOG PHONES

When using a headset on digital or analog phones, you can adjust the volume by using the Volume buttons on the front of the phone. In addition to begin or end calls, you will need to use the Speaker keys with the headset plugged into the jack.

Special Headset Modes (2.5mm and Bluetooth®)

Certain Edge and V odavi phones may be programmed with 2 special headset modes (in addition to the basic headset use). Contact your System Administrator for more information about the programming special headset options:

• 2.5mm headset (Edge 700 8 & 24 button models and Vodavi Executive models only)

• Bluetooth® (Edge 700 24 button model only)

Note: If the 2.5mm or Bluetooth option is selected on your phone, but your phone does not have

this capability, standard headset operation is assumed.

Programming the Phone for Bluetooth® (Edge 700 - 24 button model only)

IMPORTANT: In order to use a Bluetooth® with the Edge 700 - 24 button phone, a Bluetooth®

module must be connected. In addition to the settings shown below, there are Bluetooth®-specific operations that may be required. Consult your Bluetooth® user documentation for details regarding installation of the module, as well as any other programming settings required for optimum operation of the Bluetooth® device.

Some Bluetooth® headsets will shut off when placed in their charging cradle. If you are using an Edge 700, and this occurs, turn the Bluetooth® headset on, then toggle the headset button.

Once the Bluetooth® module is connected

1. Press the MENU softkey until the Bluetooth® option appears.

2. Press the softkey that corresponds to the option you want to use (that is, 2.5mm or Bluetooth®).

Note: If you choose the Bluetooth® option, the Bluetooth® device must be paired

(registered) to its “base station”. If/when you change Bluetooth® units, you will need to unpair the current Bluetooth® unit, then pair the new unit.

When performing the Bluetooth® pairing or unpairing, it is recommended that the headset be within three feet of the phone base.

3. Enter a 1 to “pair” the Bluetooth® device.

4. Enter the Bluetooth® device code (four digits).

Hint: This information is probably located somewhere on the Bluetooth® packaging or

user documentation. Once you enter the device code, the system will search for the device and, if successful, a “Device registered” will be displayed.

5. Press the

EXIT softkey.

Wave Phone User Guide

Hold 3-39

Release 3.0

April 2012

Using Wave Phone Features

To Unpair the Bluetooth®

Follow steps 1 and 2 above, then in step 3, select 2 to “unpair” the Bluetooth® device. The system will search for the device and, if successful, a “

DEVICE DE-REGISTERED” will be

displayed.

Hold

You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features.

Station With or Without a Call or Line Appearance

Station without Call Appearance OR Line Appearance

1. Place call on hold (primary line)

2. On-hook handset

3. Off-hook handset

4. Call is reconnected (automatically)

Station with Call Appearance

1. Place call on hold (primary line)

2. On-hook handset

3. Off-hook handset

4. Call Appearance line is selected (call is not reconnected automatically)

Station with Line Appearance

1. Place call on hold (primary line)

2. On-hook handset

3. Off-hook handset

4. Call is reconnected (automatically)

Station with Line Appearance

1. Place call on hold (line appearance line)

2. On-hook handset

3. Off-hook handset

4. Primary line is selected (call is not reconnected automatically)

Wave Phone User Guide

Hold 3-40

Release 3.0

April 2012

Using Wave Phone Features

Placing a Call on Hold [ALL]

SIP PHONES

To Place a Call on Hold

Press Hold ( ) on models 9133i or the button labeled Hold on all Aastra Series 5 models.

The LED flashes next to the line button with a call on hold. You can hang up the handset or use other phone features. If you leave the call on hold for too long, your phone rings back to

remind you.

Note: The Flash button can be used to place calls on temporary hold. When you do so,

you will hear dial tone. If you press TAP, you will be reconnected to the call on hold; if you hang up the handset the call on hold will immediately recall.

To Reconnect to a Call On Hold

Press the button corresponding to the line at which the call was placed on hold.

Using the Reconnect Softkey (Models 480i/CT and 9480i/CT only)

Use the

RECONNECT softkey to reconnect to a call that is on hold or parked.

DIGITAL PHONES

To Place a Call on Hold

Press HOLD.

When a call is on hold, the red LED flashes next to the corresponding line or call appearance button.

You can hang up the handset or use other phone features. If you leave the call on hold for longer than the system hold time (three minutes is the

default), your phone rings back and

Note: The Flash button can be used to place calls on temporary hold. When you do so,

HELD is displayed.

you will hear dial tone. If you press Flash again or hang up the handset, you will be reconnected to the call on hold.

Wave Phone User Guide

Hold 3-41

Release 3.0

April 2012

Using Wave Phone Features

To Reconnect to a Call on Hold

Press the line or call appearance button that corresponds to the call that was placed on hold.

or,

Press the TAP button to retrieve the most recently held call.

Hint: If more than one call has been placed on hold, and the phone is not currently

connected on a call, you can press the HOLD button repeatedly to scroll through all the calls currently on hold. When the desired call is shown on the display, press TAP to retrieve that one.

ANALOG PHONES

Place the current call on hold while you use other phone features.

To Place a Call on Hold

With a party on the line:

1. Press FLASH, then #, then *64.

or,

Press FLASH, then 7.

2. Listen for two beeps.

3. Hang up.

Reconnect to a Call on Hold

1. Listen for the dial tone.

2. Press *65, then #.

Hint: If you are on a call, you may use the Toggle method to switch between the two active

calls.

To End a Call Without Losing Your Call(s) on Hold

Y ou can use the Hold feature to end 1 call without losing other calls that may be on hold for you.

1. Press Flash, then 3 to end the current call.

If you hung up, pick up the phone.

2. Press Flash,

then 4 to re-connect to the call still on hold.

If you have multiple calls on hold, you will hear a menu from which you can select the call to which you want to connect

Wave Phone User Guide

Hot Desk (aka Mobile Extension) 3-42

Release 3.0

April 2012

Using Wave Phone Features

Hot Desk (aka Mobile Extension)

Using the Hot Desk Feature [ALL]

Hot desking involves one desk shared between several people who use the desk at different times such as sales engineers. A primary motivation for hot desking is cost reduction through space savings.

This work surface could be an actual desk or just a terminal link. In any event the concept of the hot desk is that a permanent work surface is available to any employee as and when needed. There is no personal domain pertaining to a particular worker and physical facilities are employed as and when needed.

Using a Phone Other than Your Own

ANALOG PHONES

1. Log into your account from that phone (# <your extension> # <your pswd > #).

Once you are logged on:

2. Press 5 1 to forward your calls to that phone.

When you are finished placing calls at the other user’s phone:

3. Press *0 0 to log off.

Note: If the phone is idle for too long (for example, more than an hour) you may be logged off

automatically.

DIGITAL AND SIP PHONES

Log into voicemail and forward calls to 'this' extension will log you in.

Wave Phone User Guide

Intercom Button 3-43

Release 3.0

April 2012

Using Wave Phone Features

Intercom Button

Using the Intercom Button [S] / [D]

You can use this button to make calls from your phone to another extension within your phone system.

Note: To see other call procedures, refer to “Making Calls” on page 2-9.

SIP PHONES (480I/CT & 9480I/CT ONLY)

To Make an Intercom Call

1. Press Intercom ().

2. Dial the extension.

To end the call:

3. Press Intercom (), Goodbye, or the DROP softkey, or hang up.

DIGITAL PHONES (8012/8024 ONLY)

To Make an Intercom Call

1. Press Intercom.

2. Dial the extension.

To end the call:

3. Press Intercom or hang up.

Wave Phone User Guide

Joining a Call 3-44

Release 3.0

April 2012

Using Wave Phone Features

Joining a Call

When a line appearance on your phone is in use by another party, the LED next to the corresponding button indicates whether you can join that call.

• A Red LED indicates that Break-in is blocked.

• A flashing green LED indicates that Break-in is allowed.

Note: Also see “Supervising Calls (Monitor/Coach/Join)” on page 3-59.

Using the Call Break-in Feature [D]

DIGITAL PHONES

Note: Some outside lines can carry more than one call at a time. Break-in is not allowed on

those outside lines. Ask your System Administrator if this applies to your system.

To Join a Call

Press the line button that corresponds to the call with a flashing green LED.

Note: The Edge 700, 8-btn phone uses red LED lights only on pre-programmed buttons.

Message Waiting

If you have a Message Waiting button, the corresponding LED flashes when there are new Voicemail messages.

Note: On SIP and Analog phones, when there are new Voicemail messages, you will hear a

stutter tone when you select your primary line button.

RETRIEVING VOICEMAIL MESSAGES [S] / [D]

See Chapter 4 for details about listening to voicemail messages.

SIP PHONES

To Retrieve Voicemail

1. Press the pre-programmed Voicemail button.

If your phone does not have a programmed Voicemail button, dial extension 550.

Note: Extension 550 is the default voicemail number for your system. Contact your

System Administrator for additional information.

2. Follow the Voicemail prompts.

Refer to Chapter 4 - Using Voicemail for more information about using Vertical Wave Voicemail.

Wave Phone User Guide

Mobile Extension 3-45

Release 3.0

April 2012

Using Wave Phone Features

DIGITAL PHONES

To Retrieve Voicemail

Press the fixed MESSAGE button or a programmed Message Waiting button.

or,

If your phone has softkeys under the LCD display:

Press the VMAIL softkey.

If there are new voicemail messages in your mailbox, the number of new messages will appear on the display (for example “

2 Msgs”).

Mobile Extension

A W ave mobile extension allows your remote phone to be treated as a Wave station. (A remote phone is any phone that is external to the Wave system, for example your cell phone, your home phone, or a legacy PBX phone from another phone system.)

Note: See details for using a Remote Phone with ViewPoint on page 6-16 in the V iewPoint User

Guide.

Using a Remote Phone without ViewPoint [ALL]

Placing calls from a remote phone

Placing an outbound call from your remote phone after logging into Wave requires permission. Ask your Wave system administrator if this feature has been enabled for you.

To place a call from a remote phone without using ViewPoint

1. Call into Wave from your remote phone.

2. When the system prompts you to enter an extension, enter # <your extension> # <your password> #.

3. Press # to get an internal dial tone.

4. Dial the number including the access code. (From internal dial tone, you can also dial other Wave extensions, and use the * commands - see “Using * commands from a remote phone” on page 3-45 for a list of available commands.)

Note: When placing a series of outbound calls from your remote phone, press **3 to end

each call instead of hanging up the phone. This keeps you connected to W ave. If you hang up, you must call into Wave and log on again to place another outbound call.

Wave Phone User Guide

Mobile Extension 3-46

Release 3.0

April 2012

Using Wave Phone Features

Answering and handling calls from a remote phone

When using the W ave phone commands with a remote phone, you must press *# instead of the Flash button to put calls on hold, use call-handling commands such as transfer or conference, and so forth.

To answer and handle a call without using ViewPoint

1. Pick up the phone to answer the call.

2. Press *# to access the Wave phone commands to handle the call.

Using * commands from a remote phone

The following * commands are available if you are using a mobile extension. Some * commands are only available if you are an agent in a Contact Center queue.

Feature Press Description

Station ID *00 Identifies the station ID assigned to your phone. Page *11 Pages all phones with speakers. Call as Queue *14 + queue extension # Contact Center agents: Sets outbound caller ID to

the specified queue’s name and extension for all subsequent calls.

Press *14 # to revert to calling as yourself.

Set Personal Status to Available

Set Personal Status to Available (Queue Only)

Set Personal Status to Available (Non-Queue)

Set Personal Status to On Break

Te rminate wrap-up time *54 Contact Center agents: Terminates your wrap-up

*50 All calls ring through to you according to your

current call forwarding, routing list, and othersettings.

*51 Contact Center agents: Makes you available to start

taking queue calls. Non-queue calls are sent directly to your voicemail.

*52 Contact Center agents: Makes you unavailable at

the end of your shift. Non-queue calls still ring your phone.

*53 Contact Center agents: Puts you on a break during

your shift. While this status is selected, the queue does not send calls to you.

time early and marks you as ready to take queue calls again.

Wave Phone User Guide

Mobile Extension 3-47

Release 3.0

April 2012

Using Wave Phone Features

Feature Press Description

Hear Queue Statistics *55 Contact Center agents: Plays current statistics for a

queue.

specified queue.

Monitor Call *57 + extension Lets you listen in on an active call. Neither the user

nor the other parties in the call can hear you.

Coach Call *58 + extension Lets you coach a user on an active call. The user can

hear you, but the other parties in the call cannot.

Join Call *59 + extension Lets you join another user’ s call as a full participant.

All parties can hear you.

Block Caller ID *67 + extension or

number to dial

Keeps your caller ID information private for the

next call. Conference *71 Adds the party to a conference. Night Answer - Enable *85 Redirects all inbound calls to the Wave system to a

predefined destination. Night Answer - Disable *86 Turns off night answer mode. Log Incident ** Logs a time stamp in the Wave system trace logs

that may be useful when troubleshooting a problem. Softhold

(Accept Call Waiting)

*# Places the active call on hold and connects you to

the incoming call.

Note: If you put a call on hold when you are using a

mobile extension and then hang up your phone, the

party on hold will be dropped. This behavior is

different than when you hang up with a party on

hold while using a regular W ave phone (an internal

station)—in that case, the party on hold remains on

hold until you retrieve the call or the call rings back

your phone.

Wave Phone User Guide

Multiple Call Handling 3-48

Release 3.0

April 2012

Using Wave Phone Features

Multiple Call Handling

Using Call Appearance Buttons [S] / [D]

To handle multiple calls on the same line, your System Administrator can program Call Appearance buttons to work in conjunction with the Primary Line button.

• Using Call Appearance buttons increases the number of calls allowed to ring into the

phone since calls will be allowed to ring if they can be shown on either the Primary Line button or a Call Appearance button.

• If you have one or more calls connected or on hold, you can place another call by

pressing an available Line or Call Appearance button. You can select one of the multiple calls by pressing the corresponding button, other calls will be placed on hold. If there is not an available Line or Call Appearance button, then calls will immediately forward or will return a busy signal if the call cannot be forwarded.

• If one or more Call Appearance buttons are configured on your digital or SIP phone, it is

recommended that Call Waiting be disabled. This is because it is preferable to use Call Appearance buttons to answer additional calls to your phone rather than a Call Waiting button because a Call Appearance button shows the call status on the phone’s display, while a Call W aiting button does not. Also, once connected you can move easily between calls by pressing the associated Call Appearance buttons.

Mute

This feature allows you to prevent the caller at the distant end to hear anything through your microphone or handset during a call.

Note: If the Mute is enabled (on) via the speaker, it will be disabled (off) if you lift the handset

Muting a Call [S] / [D]

SIP & DIGITAL PHONES

To Mute a Call

While on a call:

Press MUTE ( ) to mute the microphone or handset.

The MUTE LED is solid red. You can hear the other party, but the other party cannot hear you.

Wave Phone User Guide

Mute 3-49

Release 3.0

April 2012

Using Wave Phone Features

To Speak to Your Caller

Press MUTE () again. The MUTE LED will be cleared. Night Answer

By using the Night Answer feature, you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination. Y our System Administrator can configure any on- or off-premise phone number as the destination.

Setting Night Answer [ALL]

SIP & ANALOG PHONES

To Turn on the Night Answer Service

Press *85.

To Turn off the Night Answer Service

Press *86.

DIGITAL PHONES

To Turn off the Night Answer Service

Press the pre-programmed Night Answer button.

If your phone does not have a programmed Night Answer button, dial *85. When the Night Answer Service is active, the Night Service LED flashes red.

To Turn off the Night Answer Service

Press Night Answer.

If your phone does not have a programmed Night Answer button, dial *86.

Wave Phone User Guide

Page 3-50

Release 3.0

April 2012

Using Wave Phone Features

Page

The Page feature can operate in one of two ways: the Page button gives you access to the public address system and all the phone speakers on your system, or pages only a specific zone (group) of phones.

Paging the Entire System [ALL]

Hint: T elephones receiving a page on the phone speaker can press SPEAKER to disconnect the

phone from the paging service.

SIP PHONES

To Page All Phones with Speakers

1. Press Intercom ().

If your phone does not have an Intercom button as shown above, dial *11.

2. Make an announcement.

3. Hang up or press End Call when you are finished making your announcement.

For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( ) or use the

DROP softkey.

Note: When receiving a page on the phone speaker, you can press

End Call, or for 480i/CT, 9480i/CT , and all Aastra Series 5 models: press Goodbye () to disconnect the phone from the paging service.

Note: Vertical SIP phones can not receive a page through the handset at this time. However, this function will be available in a future release

DIGITAL PHONES

To Page All Phones with Speakers

1. Press the pre-programmed System Page button.

If your phone does not have a programmed System Page button, dial *11.

2. Make the announcement.

3. Hang up when you are finished making your announcement.

You will remain connected to the public address system until yo u hang up.

Wave Phone User Guide

Page 3-51

Release 3.0

April 2012

Using Wave Phone Features

ANALOG PHONES

To Page All Phones with Speakers

1. Press *11, then begin speaking.

2. Make the announcement.

3. Hang up to end the page.

You will remain connected to the public address system until yo u hang up.

Paging a Specific Group/Zone [S]

SIP PHONES

To Page a Specific Group/Zone

1. Press Intercom ().

If your phone does not have an Intercom button as shown above, dial *12 and the group number.

2. Make an announcement.

3. Hang up or press End Call when finished making your announcement.

For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( ) or use the

DROP softkey to cancel/end the page.

Page a Specific Group/ Zone [D] / [A]

DIGITAL PHONES

To Page a Specific Group/Zone

1. Press the pre-programmed Zone Page button.

If your phone does not have a programmed Zone Page button, dial *12 and the zone number.

2. Make the announcement.

3. Hang up when you are finished making your announcement.

You will remain connected to the public address system until yo u hang up.

Note: Telephones receiving a page on the phone speaker can press SPEAKER to

disconnect the phone from the paging service.

Wave Phone User Guide

Password Protection 3-52

Release 3.0

April 2012

Using Wave Phone Features

ANALOG PHONES

To Page a Specific Group/Zone

1. Press Page (Zone).

or,

Press *12, then the zone number.

2. Begin speaking.

3. Hang up to end the page.

Password Protection

Y ou can configure your phone so that it requires a password before allowing user programming such as editing the AutoDial buttons, programming feature buttons, and changing the voicemail display. Contact your Wav e System Administrator for information about password protection settings.

Using Password Protection [D]

DIGITAL PHONES

To Activate/Deactivate Password Protection

From an idle phone:

1. Press the MENU softkey on the display.

2. Press

3. Enter the appropriate password, then press # or

4. Select

NEXT until PPROT appears, then press the corresponding button.

Done.

On to require a password before allowing user programming.

or,

Select

Off if you don’t want a password required.

Note: “111” is no longer the default password. The Admin must enter a unique password

when creating a user account.

Wave Phone User Guide

Phone Relocation 3-53

Release 3.0

April 2012

Using Wave Phone Features

Phone Relocation

Using the Phone Relocation Feature [D]

Phone relocation is now supported for all digital phones.

DIGITAL PHONES

When automatic phone relocation is enabled on the Wave Server, you can quickly move a previously-working Edge 700 phone to another location (for example if a user switches offices) and retain all phone-specific information—programmed feature buttons, speed dial numbers, and so forth—at the new location with no need to manually reassign the phone’s extension or reprogram feature buttons after the move.

For details, see “Enabling automatic phone relocation” in Chapter 16 of the Wave Global Administrator Guide.

Privacy

The privacy feature is used to mark a call as private which means that shared line appearances will be prevented from breaking into the call.

Additionally, a held private call can not be retrieved by a shared line appearance. Privacy is generated from any privacy enabled party to all parties in a call.

Transferring or parking a private call removes privacy from the call.

Using the Privacy Feature [D]

DIGITAL PHONES

To Make a Call Private

While ringback is heard or during a call:

Press the pre-programmed Privacy button.

If your phone doesn’t have a programmed Privacy button, press Flash, then *21. If a call is in privacy, all parties in the call will have the LED on any configured Privacy

button illuminated red.

To Turn off Privacy

Press the illuminated Privacy button.

If your phone doesn’t have a Privacy button, press Flash, then *21.

Wave Phone User Guide

Redial 3-54

Release 3.0

April 2012

Using Wave Phone Features

Redial

Redial will place a call to the last phone number you dialed from the phone. Even if you dialed digits while connected to a call, the system will only keep track of the phone number you dialed.

Using Redial [S] / [D]

SIP PHONES

Note: You can add Redial numbers to your Directory. See “Saving Numbers & Names to the

Directory” on page 3-30 for details.

To Redial a Number

Press Redial ().

Hint: T o display the last number dialed, press PROG then press REDIAL. Press End Call

to clear the display.

• For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( ) or use the

To Redial a Number

Press Redial or #.

Hint: To display the last number dialed, from an idle phone press MENU then REDIAL

or #. Press SPEAKER to return the phone to idle.

DROP softkey.Digital Phone.s

Release

Using the Release Button [D]

Note: Y ou can also use Saved Number Redial to save a number you have just dialed or to

which you are connected (see “Saved Number Redial” below).

The Release button disconnects an active call, clears the display, mutes the speaker during a page, and cancels transfers, conference calls, and the Program feature.

DIGITAL PHONES

To Use the Release Feature Button

Press the

Release softkey.

Wave Phone User Guide

Saved Number Redial 3-55

Release 3.0

April 2012

Using Wave Phone Features

Saved Number Redial

This feature allows a user to save a number he has just dialed or is connected to on a button so it can be easily re-dialed. Saved Number Redial requires a programmed Save/Repeat button on your phone. Contact your System Administrator for more information.

Using Saved Number Redial [D]

DIGITAL PHONES

Saving a Number

While hearing ringback or while connected on a call, press Save/Repeat. If the number to be saved is from an outgoing call, the number will be saved as dialed. If the

number to be saved is from an incoming call (and provided caller id for the call is available), the Call Return access code will be added to the beginning of the number before saving so that it can then be dialed.

Redialing a Saved Number

To Redial a Saved Number

From an idle phone:

Press Save/Repeat.

The most recently stored number will be dialed.

Storing the Saved Number as an Auto Dial

The Save/Repeat button is intended to be a quick method to temporarily store a number. Only the number is stored; you are not prompted to enter a name and the value stored is not password protected.

For numbers that you will used often, programming an AutoDial button is recommended (see page 3-3).

To Program a Saved Number on an AutoDial Button

From an idle phone:

1. Press the MENU softkey on the display.

2. Press

3. Follow the prompts to enter the location and the name to be assigned to the

When Number? appears on the screen:

4. Press Save/Repeat. The number stored at that button will be copied into the

NEXT until EDIT appears, then press the corresponding button.

button.

AutoDial numbers.

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Using Wave Phone Features

Shift (Edge and Impact Phone Models Only)

The SHIFT button allows you to use programmable keys as AutoDial keys.

Hint: If no keys are pressed, the phone will automatically exit the shift mode after 5 seconds.

Using the Shift Feature [D]

DIGITAL PHONES

To Use the Shift Feature Keys

1. Press SHIFT.

2. Press the feature button associated with the AutoDial number you want to call.

Silent Monitor

Silent Monitor allows a supervisor to monitor an agent call without either the agent or the caller knowing that the call is being monitored. The supervisor hears both sides of the call but cannot speak to either the agent or the caller. This feature requires that the supervisor’s phone have a (programmed) Silent Monitor button and that the extension to be monito red has Silent Monitoring enabled.

WARNING: Most states have laws requiring businesses to inform both their employees and

their customers that calls may be monitored. This feature requires a license button, which will be issued at no charge upon request to your

Vertical Communications reseller.

Using Silent Monitor (Supervisors Only) [D]

DIGITAL PHONES

To Use Silent Monitor

1. Press Silent Monitor.

2. Enter the extension to be monitored.

If the extension you enter does not have Silent Monitoring enabled, appears on the phone display.

When a silent monitoring session is in progress, the information on the supervisor’s phone display is the same as that of extension being monitored, with the added designation

If the agent being monitored places a call on hard hold, the monitoring session will be terminated.

When you are finished monitoring a call:

3. Hang up to end the session.

MON in the upper right.

Wave Phone User Guide

Feature Unavail

Speed Dial 3-57

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Using Wave Phone Features

Speed Dial

Speed Dials can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Call return (*69), or Voicemail.

Your System Administrator can also program these keys through the configuration files (these numbers are set up as System Speed Dial).

Using Speed Dial [S]

SIP PHONES

Saving a Speed Dial Number

Note: You can configure your speed dial number by saving a listing from your Callers List

(), Redial ( ) or Directory list to a programmable button through your phone. Saving a new number to a button using one of these list keys overwrites the previous entry.

To Save an Entry from Your Directory Lists

1. Press Directory.

2. Scroll through the selected list to find the name and number that you wish to save to your speed dial.

3. Press the programmable button to which you want to assign the speed dial number.

If the name is displayed with the number, both are saved to the speed dial.

4. Press Save to finish.

Hint: It’s a good idea to label the newly programmed button so that you know what speed

dial number is assigned to what button.

Dialing a Speed Dial Number

To Use a Programmed Speed Dial Number

1. Pick up the handset or press ( on models 9133i and all Aastra Series 5 models).

2. Press the pre-programmed button assigned to the speed dial number you want to dial.

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Using Wave Phone Features

Using System Speed Dial [D] / [A]

Depending on the feature button’s programming, System Speed Dial may work in one of three ways:

• System Speed Dial—The System Dial button programming does not contain an index, and the Preview option is not selected

• System Speed Dial with a programmed number—The System Dial button is programmed with a default index to use. The index number consists of a three-digit number that represents an actual phone number to be dialed.

• System Speed Dial with dialing preview (phone models with displays only)—The System Dial button is programmed with the Preview option selected. If a default index is programmed, the browsing of the list will begin at that number. If not, it will begin at the last index viewed.

DIGITAL PHONES

To Use System Speed Dial with a Pre-programmed Number

Press System Dial.

The programmed number will be dialed.

To Use System Speed Dial with a Index Numbers

1. Press pre-programmed System Dial.

Depending upon the program of the phones in your system, a prompt for an index number to be entered will be displayed.

If your phone doesn’t have a programmed System Dial button, press *89.

2. Enter the speed dial index number (from 001 to 999) that corresponds to th e phone number you want to dial.

The number associated with the index number is displayed on the phone, and is dialed as soon as you enter the last digit of the index.

ANALOG PHONES

Dial frequently used phone numbers using a predefined three-digit code.

Note: Ask your System Administrator for the list of available defined speed dial numbers.

To Use a Speed Dial Number

1. Listen for the dial tone.

2. Press *89.

3. Dial assigned speed dial number.

Wave Phone User Guide

Supervising Calls (Monitor/Coach/Join) 3-59

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April 2012

Using Wave Phone Features

Supervising Calls (Monitor/Coach/Join)

When enabled on your phone by the System Administrator, the various supervising call features allow you to any of the following:

• Monitor—Listen in on a conversation between a user and at least one other party without being heard by any of them. This is the same feature as Silent Monitor for digital phones (see page 3-56).

• Coach—Participate in a call so that only one user can hear you, but any other party on the call cannot. For example, Coach can be used when training someone as a customer service representative, because you want to be able to hear the user speaking to a customer, and be able to advise them on how to answer questions or issues without the customer being able to hear your coaching. Coach can also be used by an operator to briefly join someone's call to announce something that requires immediate attention.

• Join—Participate in a phone call with two or more parties, where all particip ants can hear you, and you can hear them. This is similar to conference calling but you don’t have to be included by the conference initiator. This is the same feature as Joining a Call (Break-In Feature) for digital phones (see page 3-44)

Note: You can switch modes or users any time during the supervision of a call (see page 3-60).

IMPORTANT: Each supervise command is available only if you have permission to use that

command and the user is configured to allow being supervised with that command. In addition, if the target user to be monitored is con nected to an internal user, that user must also be configured to allow being monitored. Contact your Wave System Administrator about whether the monitor, coach, and join features are enabled for your phone, and which users can be supervised with these features, if any.

Depending on your system setup, if the person you are supervising leaves the call for any reason (for example, transfers the caller to another extension), you may be disconnected.

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Using Wave Phone Features

Using Call Supervising Features (Supervisors Only) [ALL]

WARNING: Most states have laws requiring businesses to inform both their employees and

their customers that calls may be monitored.

1. Go off hook, and listen for the dial tone.

2. Press *57 if you want to monitor a conversation.

or,

Press *58 if you want to coach a conversation.

or,

Press *59 if you want to join a conversation.

3. Dial the extension of the user whose call you want to supervise, then press #.

4. Press 1 to confirm the extension, or press * to enter a different extension.

Hint: Y ou can enter the complete digit string rapidly without waiting for the prompts. For

example, *58 102# 1 to coach extension 102.

To Change the Supervising Mode

Once connected to the call, you can change the supervising mode (for example from monitoring to coaching).

While supervising a call:

Press Flash, then enter the new supervising code (see step 2 above).

To Supervise a Different User

While supervising a user:

1. Press Flash, then # to return to the dial tone.

2. Repeat steps 2 through 4 above.

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Using Wave Phone Features

Transfer

Transfer places a call on hold while you dial the destination extension number. Your System Administrator configures the Transfer keys as blind or supervised transfer keys.

Making a Blind Transfer [ALL]

A blind transfer allows you complete a transfer without announcing the party to the destination extension.

SIP PHONES

To Make a Blind Transfer

While on a call:

1. Press Transfer ( ) to place the active call on hold.

On some models, there is an

2. Listen for the dial tone.

3. Enter the destination extension number.

4. Press Transfer ( ) again or hang up.

The party is transferred to the destination extension.

Hint: For 480i/CT, 9480i/CT, 9133i, 9143i and all Aastra Series 5 models: you can also

use the L2 button to make this transfer. See the Hint under Supervised Transfer for details.

Note: For the 55i and 57i SIP phones, although the Xfer softkey is displayed when the

phone goes off-hook, transfer is not supported when the phone is in the dialing state.

XFER softkey.

DIGITAL PHONES

To Make a Blind Transfer

While on a call:

1. Press TRNS/CONF to place the caller on hold.

2. Listen for the dial tone, then enter the destination extension number.

3. Hang up to complete the transfer.

The party is transferred to the destination extension.

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Transfer 3-62

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Using Wave Phone Features

ANALOG PHONES

To Make a Blind Transfer

While on a call:

1. Press Flash, then 1.

2. Listen for the prompt to assist you with making the transfer.

3. Dial the destination extension.

4. Hang up to complete the transfer.

Making a Supervised Transfer [ALL]

A supervised transfer lets you announce a call before completing the transfer.

SIP PHONES

To Make a Supervised Transfer

While on a call:

1. Press Transfer ( ) to place the caller on hold.

On some models, there is an

XFER softkey.

2. Listen for the dial tone, then enter the destination extension number.

When the destination party answers:

3. Announce the call.

4. Press Transfer ( ), or hang up to complete the transfer.

Note: For the 55i and 57i SIP phones, although the Xfer softkey is displayed when the

phone goes off-hook, transfer is not supported when the phone is in the dialing state.

To Cancel the Transfer

Press End Call to reconnect to the calling party.

• For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( ) or use the

Hint: Models 480i/CT, 9480i/CT, 9133i, 9143 and all Aastra Series 5 models: you can use

DROP softkey.

the L2 button to make this transfer.

Note: A Transfer can become a Conference by pressing Conference ( ) after the

second party answers.

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Using Wave Phone Features

DIGITAL PHONES

To Make a Supervised Transfer

While on a call:

1. Press TRNS/CONF or Flash, to place caller on hold.

2. Listen for the dial tone, then enter the destination extension number.

When the destination party answers:

3. Announce the call.

4. Hang up to complete the transfer.

To Cancel the Transfer

Press TAP to reconnect to the caller on hold.

ANALOG PHONES

To Make a Supervised Transfer

While on a call:

1. Press Flash, then press 1.

2. Listen for the prompt to assist you with making the transfer.

3. Dial the destination extension.

When the destination party answers:

4. Announce the call.

5. Hang up to complete the transfer.

If voicemail answers:

Hang up to transfer the call to Voicemail.

or,

Press Flash, then press 4 to reconnect to the caller.

Wave Phone User Guide

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Using Wave Phone Features

Transferring Calls to Voicemail [ALL]

You can transfer calls directly into voicemail without ringing the destin ation extension.

DIGITAL PHONES

There are two ways to transfer a call directly to Voicemail via a digital phone:

Via a Dedicated Transfer to Voice Mail feature button

This method requires a specially programmed feature button (Transfer with the “Direct Transfer to Voice Mail” option selected). Contact your System Administrator to find out if this feature is available on your Wave digital phone.

To Transfer Calls to Voicemail via a Transfer to Voice Mail feature button

While on a call:

1. Press the pre-programmed Transfer to Voice Mail feature button to place the active call on hold.

2. Enter the destination extension number,

Press a DSS/BLF button that has been configured for a specific extension. The caller is transferred; you may hang up.

Via the standard Transfer feature button

Use this option if a Transfer to Voice Mail feature button has not been configured on your phone.

To Transfer Calls to Voicemail via the standard Transfer button

While on a call:

1. Press the TRNS/CONF button to place the active call on hold.

2. Press the fixed MESSAGE button or a programmed Message Waiting button.

3. Enter the destination extension number,

Press a DSS/BLF button that has been configured for a specific extension. The caller is transferred; you may hang up.

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Using Wave Phone Features

Transferring a Call to Voicemail using a Feature Code

DIGITAL & SIP PHONES

While on a call:

1. Press Flash then press *83.

2. Dial the destination extension. The caller is transferred; you may hang up.

ANALOG PHONES

To Transfer a Call to Voicemail

While on a call:

1. Press Flash, then #.

2. Press *83.

Hint: You can alternately press Flash, then press 2.

3. Dial the destination extension. The caller is transferrred; you may hang up.

User Programmable Buttons (On the Phone or Console)

The following features can be set on the user programmable buttons:

• AutoDial • Extension Pickup • Save/Repeat

• Call Return • Group Pickup • System Speed

• Camp-on • Headset • Unassigned

• Do Not Disturb • Privacy • User Forward

• DSS/BLF • Restrict • Voicecall

In addition to choosing which feature is associated with an assigned button, you can also specify select values for the keys.

Note: Some phones may have a programmed button (usually named “Program”) available for

performing these programming tasks. Contact your Wave System Administrator for more information about whether or not a “Program” button exists on your phone.

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Using Wave Phone Features

Using Programmable Keys [D]

DIGITAL PHONES

Programming a Feature Button

Note: Not all feature keys are user programmable, thus you cannot edit a button that is not in

the above list. Display the feature information as described above to determine which keys are available for programming.

In addition, some digital phones have a programmed “Program” button which takes you to the same location on the display as steps 2 and 3. See “Program Button” on page 6-40

From an idle phone:

1. Decide which button you want to program.

2. Press the

3. Press

4. Press button.

5. Press the button you wish to program.

If additional options are available (such as an extension for User Forward or Blind Transfer for DSS/BLF) you will be prompted at this point to enter the information.

6. Press SPEAKER to clear the display.

MENU softkey on the display. NEXT until PROG appears, then press the corresponding button. Next until the desired feature is displayed, then press the corresponding

To Clear a Feature Button

Follow the above steps, and program the button as “Unassigned”.

Note: Vodavi/Triad/Infinite phones can not be programmed through the phone.

Using the Query Feature (phone models with displays only)

A query of a feature button will display what feature has been programmed onto the button.

To Display Feature Information

From an idle phone:

1. Press the MENU softkey on the display.

2. Press a feature button.

The feature button information is shown on the display including the feature name, button number, and extension number, target number, or programmed number if applicable.

3. Press SPEAKER to clear the display.

Wave Phone User Guide

Vertical Wave, 9133i, 9143i, 480i, 480iCT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision History

Contents

How To Use This Guide

Wave Phone Features

Specific Phone Model Information and Features

Getting Help

Your System Administrator

Vertical Technical Support

Additional Documentation

List of Features by Phone Type

Using a Wave Phone

Fixed Buttons vs. Pre-programmed/Feature Buttons

ANALOG PHONES

Answering Calls

Using the Hold Feature

Using Call Waiting, Call Park, Pickup, and Transferring Features

Switching Between Calls

Ending a Call

SIP PHONES

DIGITAL AND ANALOG PHONES

Making Calls

Dialing Internal and External Numbers

Dialing by Name

Dialing a User’s Voicemail Directly

Using Account Codes

Disabling Call Waiting for a Call

Placing Calls through Wave from a Remote Phone

Authorization Codes

Using Authorization Codes [ALL]

Auto Dial

Programming, Editing, and Using an Auto Dial Button [D]

DIGITAL PHONES

Call Appearance

Call History

Using Call History [D]

DIGITAL PHONES

Call Park

Directed Park [ALL]

SIP PHONES

DIGITAL PHONES

ANALOG PHONES

Self Park [ALL]

SIP PHONES

DIGITAL PHONES

ANALOG PHONES

System Park [ALL]

SIP PHONES

DIGITAL PHONES

ANALOG PHONES

Call Pickup

Extension Pickup [ALL]

SIP PHONES

DIGITAL PHONES

ANALOG PHONES

Group Pickup [ALL]

SIP PHONES

DIGITAL PHONES

ANALOG PHONES

Call Record

Recording a Call [D] / [A]

DIGITAL PHONES

ANALOG PHONES

Call Return

Returning a Call [ALL]

SIP & DIGITAL PHONES

ANALOG PHONES

Call Waiting

Using Call Waiting [ALL]

SIP PHONES

DIGITAL PHONES

ANALOG PHONES

Caller ID Blocking

Blocking Caller ID [ALL]

Callers List

Using the Callers List [S]

SIP PHONES