Vertical Wave, 9133i, 9112i, 480i, 480iCT User Manual
...
Release 1.0
Wave
Phone User Guide
Vertical Communications, Inc. reserves the right to revise this publication and to make changes
in content without notice.
© 2007 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of V ertical Communications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties,
in any form, or by any means known, or not now known or conceived, without prior explicit
written permission from Vertical Communications, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be liable
for any loss of profit or any other commercial damage, including but not limited to, special,
incidental, or consequential.
TRADEMARKS
Vertical Communications and the Vertical Communications logo and combinations thereof are
registered trademarks of Vertical Communications, Inc. All other brand and product names are
used for identification only and are the property of their respective holders.
October 2007 - Version 1.0
Contents
Chapter 1 - Introduction
Chapter 2 - Basic Operation
How To Use This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Specific Phone Model Information and Features - - - - - - - - - - - - - - - - 1-1
Getting Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Your System Administrator - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Vertical Technical Support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
Additional Documentation- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-2
List of Features by Phone Type- - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Wave Phone Account Management- - - - - - - - - - - - - - - - - - - - - - 2-1
Logging In To Your Account- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Setting/Changing Your Password - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Recording Your Voice Title- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Managing Your Greetings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Setting Status Commands - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Setting Voicemail Call Notification - - - - - - - - - - - - - - - - - - - - - - - - 2-5
Basic Phone Handling- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Using a Wave Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-6
Answering Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Switching Between Calls- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Ending a Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-10
Making Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-10
Wave Phone User Guide
Contents TOC-ii
Voicemail Management - - - - - - - - - - - - - - - - - - - - - - - - - - - - -2 -14
Listening to Messages- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-14
Managing Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-17
Chapter 3 - Using Wave Phone Features
Authorization Codes- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-2
Using Authorization Codes [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Auto Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-2
Programming and Using an Auto Dial Key [D]- - - - - - - - - - - - - - - - - 3-2
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Call History - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-3
Using Call History [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-3
Call Park - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-4
Directed Park [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-5
Self Park [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
SIP PHONES [MODEL 480I/480ICT ONLY] - - - - - - - - - - - - - - - - - - - - - - - 3-6
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-7
System Park [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-8
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-9
Call Pickup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-10
Extension Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-10
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-10
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-11
Group Pickup [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-11
DIGITAL PHONE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-11
ANALOG PHONES (MUST BE PROGRAMMED FOR CALL PICKUP) - - - - - - - - -3-11
Wave Phone User Guide
Contents TOC-iii
Call Record - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
Recording a Call [D] / [A]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-12
Call Return - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Returning a Call [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3- 13
SIP & DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
Using Call Waiting [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-15
Caller ID Blocking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Blocking Caller ID [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
ALL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Callers List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Using the Callers List [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-16
Camp-on (Callback) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19
Using Camp-on (Callback) [D] / [A]- - - - - - - - - - - - - - - - - - - - - - - 3-19
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-19
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
Centrex Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
Using Centrex Flash [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-21
Conference Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-21
Setting Up a Conference Call [ALL] - - - - - - - - - - - - - - - - - - - - - - - 3-21
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-21
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-22
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23
Wave Phone User Guide
Contents TOC-iv
Dial By Name - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-24
About Dial by Name [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-24
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-24
Direct Station Select/Busy Lamp Field - - - - - - - - - - - - - - - - - - -3-25
Using the DSS/BLF Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-25
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-25
Directory List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-26
Using the Directory List [S]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2 6
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-26
Do Not Disturb - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-27
Using Do Not Disturb [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-28
ALL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-28
SIP & ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-28
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-28
Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-29
About Flash [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29
Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-29
Forwarding Calls [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-30
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-30
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-30
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-33
Headset - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-34
Using a Headset [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-34
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-34
DIGITAL & ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-34
Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-35
Placing a Call on Hold [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-35
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-35
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-36
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-36
Intercom Button- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37
Using the Intercom Button [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37
SIP PHONES (480I/480ICT ONLY) - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-37
Wave Phone User Guide
Contents TOC-v
Joining a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37
Using the Call Break-in Feature [D] - - - - - - - - - - - - - - - - - - - - - - - 3-37
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37
Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38
Retrieving Voicemail Messages [S] - - - - - - - - - - - - - - - - - - - - - - - 3-38
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38
Multiple Call Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-39
Using Call Appearance Keys with Line Keys [D] - - - - - - - - - - - - - - 3-39
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-39
Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Muting a Call [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
SIP & DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Night Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
Setting Night Answer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
SIP & ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41
Page- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41
Paging the Entire System [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - 3-41
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Paging a Specific Group/Zone [S]- - - - - - - - - - - - - - - - - - - - - - - - - 3-42
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42
Page a Specific Group/ Zone [D] / [A]- - - - - - - - - - - - - - - - - - - - - - 3-43
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43
Password Protection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44
Using Password Protection [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44
Privacy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
Using the Privacy Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
Wave Phone User Guide
Contents TOC-vi
Redial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-45
Using Redial [S] / [D]- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-45
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-46
Release- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-46
Using the Release Key [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-46
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-46
Saved Number Redial- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-47
Using Saved Number Redial [D] - - - - - - - - - - - - - - - - - - - - - - - - - 3-47
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-47
Shift- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48
Using the Shift Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-48
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-48
Silent Monitor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-49
Using Silent Monitor (Supervisors Only) [D] - - - - - - - - - - - - - - - - - 3-49
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-49
Speaker - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-50
Using the Speaker Feature [S] / [D]- - - - - - - - - - - - - - - - - - - - - - - - 3-50
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-50
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-50
Speed Dial - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-51
Using Speed Dial [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-51
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-51
Using System Speed Dial [D] / [A] - - - - - - - - - - - - - - - - - - - - - - - - 3-52
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-52
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-52
Swap Key - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
Using the Swap Key [S] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
SIP PHONES (MODEL 9112I ONLY) - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
Transfer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
Making a Blind Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-53
SIP PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
DIGITAL PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-53
ANALOG PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -3-54
Wave Phone User Guide
Contents TOC-vii
Making a Supervised Transfer [ALL] - - - - - - - - - - - - - - - - - - - - - - 3-54
SIP PHONES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-54
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-55
Transferring Calls to Voicemail [D] / [A] - - - - - - - - - - - - - - - - - - - 3-56
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56
ANALOG PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-56
User Programmable Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
Using Programmable Keys [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-57
Visual Voicemail - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58
Using Visual Mail [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-58
Voicecall- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60
Using the Voicecall Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60
DIGITAL PHONES- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-60
Chapter 4 - About Wave SIP Phones
Wave SIP Phone Models - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
SIP Phone 9133i - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
SIP Phone 9112i - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
SIP Phone 480i/480iCT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6
Using a SIP Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Hard Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Navigation Arrow Keys (Scroll and Select) - - - - - - - - - - - - - - - - - - - 4-8
Softkeys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Line Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-8
Line Status Lights - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4- 9
Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10
Phone Settings - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Setting Options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11
Advanced Volume Controls for the Headset/Mic (Option 7) - - - - - - - 4-11
Wave Phone User Guide
Contents TOC-viii
Pairing/Unpairing the Cordless Handset & Base (480i CT Only) - -4-12
Pairing the Handset to the Base - - - - - - - - - - - - - - - - - - - - - - - - - - 4-12
Unpairing Handset from the Base - - - - - - - - - - - - - - - - - - - - - - - - - 4-13
Outside Line Supported Features - - - - - - - - - - - - - - - - - - - - - - -4-14
Outside Line Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-14
SIP Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - - - - -4-16
Chapter 5 - About Wave Digital Phones
Wave Digital Phone Models - - - - - - - - - - - - - - - - - - - - - - - - - - -5-1
Edge 100 - 24 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Edge 100 - 12 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4
Impact SCS - 24 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-6
Impact SCS - 12 button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
Using a Digital Phone- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-10
Line Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Display Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Set Up and Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-11
Adjusting the Pedestal- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-11
Making the Connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12
Phone Settings- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -5-13
Modifying the Display Contrast - - - - - - - - - - - - - - - - - - - - - - - - - - 5-13
Setting the Ring Melody and Volume - - - - - - - - - - - - - - - - - - - - - - 5-13
Digital Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - - -5-14
Chapter 6 - About Wave Analog Phones
Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6-1
Special Tones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
Analog Phone Feature Codes - - - - - - - - - - - - - - - - - - - - - - - - - - -6-2
Wave Phone User Guide
Contents TOC-ix
Appendix A - CounterPath SIP Softphone
About the Eyebeam SIP Softphone - - - - - - - - - - - - - - - - - - - - - - A-1
Recommended USB Headsets - - - - - - - - - - - - - - - - - - - - - - - - - - - -A-1
Installing & Configuring the eyeBeam SIP Softphone - - - - - - - - - A-2
Before You Begin - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -A-2
Installing and Configuring for Wave- - - - - - - - - - - - - - - - - - - - - - - -A-2
Using the Counterpath eyeBeam SIP Softphones with Wave- - - - - A-9
Appendix B - Troubleshooting
Q&A - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1
Phone Type Feature Index
Analog Phones- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IND-1
Digital Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IND-2
SIP Phones - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IND-3
Wave Phone User Guide
THIS PAGE INTENTIONALLY LEFT BLANK
Chapter 1
Introduction
Thank you for purchasing a Vertical Communications phone. All Wave phones are
multifunctional and specifically designed for use with the Vertical Communications Vertical
Wave system.
How To Use This Guide
This guide provides a comprehensive description of each type of phone and its functionality.
Depending upon the type of phone you have (SIP, digital, or analog), you will need to review
the basic information in the first two chapters of this guide. You will also be directed to a
specific chapter pertaining to each phone type as provided in chapter 4 through 6.
Wave Phone Features
It is a good idea to review the information in chapters 1and 2 to familiarize yourself with the
basic operation of a Wave phone. You can then refer to specific model information as needed.
Specific Phone Model Information and Features
While general information for Wave phones can be found in Chapters 1 and 2 of this guide,
information regarding each type of phone and phone model are covered in chapters 4 through 6.
If You are Using a SIP Phone
For information on a Wave SIP Phone, see chapter 4 to review descriptions for each of the SIP
phone models shown below:
• Vertical 9133i SIP phone
• Vertical 9112i SIP phone
• Vertical 480i/480iCT SIP phone
Note: For details about SIP Softphone, see “” on page A-1of this guide.
If You are Using a Digital Phone
For information on a Wave Digital Phone, see chapter 5 to review descriptions for each of the
digital phone models shown below:
• Edge 100 - 12 button
• Edge 100 - 24 button
• Impact SCS - 12 button
• Impact SCS - 24 button
Wave Phone User Guide
Getting Help 1-2
Introduction
If You are Using a Analog Phone
For information on a Wave Analog Phone, see chapter 6 to review specific details for analog
phones.
Getting Help
If you need information that is not included in this guide, you can get help from your System
Administrator, Vertical Technical Support and additional Wave documentation.
Your System Administrator
Your first line of support is your System Administrator. This person should be able to provide
you with any additional information you may need regarding your phone. For example, the
System Administrator can provide you with a list of any pre-programmed keys depending upon
the type of phone you are using.
Vertical Technical Support
If you System Administrator is unavailable or you have qu estions that he/she cannot answer,
you can contact Vertical Technical Support. Trained technicians are available during regular
business hours to provide you with information regarding the operation of your phone.
Additional Documentation
There are two kinds of documentation available to you besides this user guide. Contact your
System Administrator for information about obtaining the following documentation.
Quick Reference Guides
These guides provide concise information about each phone type. It is designed to provide basic
information and step-by-step instructions in a way that saves you time and gets you familiarized
with your phone as quickly as possible. If you did not receive a Quick Reference Guide with
your phone, contact your System Administrator. The following Vertical Quick Reference
Guides are available:
• Wave SIP Phone Quick Reference Guide
• Wave Digital Phone Quick Reference Guide
• Wave Analog Phone Quick Reference Guide
• Wave Voicemail Quick Reference Guide
Wave Phone User Guide
List of Features by Phone Type 1-3
Introduction
Wave Viewpoint User Guide
The W ave V iewpoint User Guide describes how to use W ave’ s W indows interface which allows
you a quick and easy way to handle and manage calls and messages. Contact your System
Administrator for more information about Vertical Viewpoint.
List of Features by Phone Type
The following table shows the three types of phones covered in this chapter and lists the features
available for each phone type.
Feature SIP Digital Analog
Account Codes
Authorization Codes
Auto Dial
Call Break-in
Call History
Call Lists
Call Park
Directed
Self
System Park
Call Pickup
Extension
Group
Call Record
Call Return
Call Waiting
Caller ID Blocking
Callers List
Camp-on
Centrex
Conference Calls
Dial By Name
Directory List
Wave Phone User Guide
List of Features by Phone Type 1-4
Introduction
Feature SIP Digital Analog
Do Not Disturb (DND)
DSS/BLF
Feature Codes
Flash
Forward Calls
Greetings - manage
Headset
Hold
Intercom Button
Join a Call
Line Keys
Message Waiting
Multiple Call Handling
Mute
Night Answer
Paging
Specific Group/Zone
System/All
Password
Protection
Password - set/change
Privacy
Redial
Saved Number Redial
Release
Shift
Silent Monitor (Supervisors Only)
Speed Dial
Status Commands - set
Swap Key
Wave Phone User Guide
List of Features by Phone Type 1-5
Introduction
Feature SIP Digital Analog
Toggle/Switch Calls
Transfer
Blind
Supervised
(to) Voicemail
User Programmable Keys
Voice title
Voicecall
Voicemail
Call Notification
Management
Visual
Wave Phone User Guide
THIS PAGE INTENTIONALLY LEFT BLANK
Chapter 2
Basic Operation
This chapter describes the basic features common to all phones. The information here should
allow you to quickly familiarize yourself with the phones basic function. In this chapter you will
find information about the following:
• Phone Account Management (login, password, greetings, etc.)
• Basic Phone Handling (making, answering, ending calls, etc.)
• Voicemail Management (listening, replying to, deleting messages, etc.)
Hint: For details specific to your phone, please refer to the Table of Contents or Chapter 1
(“How To Use This Guide” on page 1-1) to locate additional information about your phone.
Note: Because of configuration changes and choices made by your System Administrator, there
are many features that may be different from the default values shown in this guide. Ask your
Administrator if there have been any configuration changes made that might affect the operation
of your phone.
Wave Phone Account Management
When you log on to your account, you hear the Voicemail/Account menu. From this menu you
can customize and manage your W ave account. You will also be able to set up and manage your
Voicemail account (see page 2-14 for more information about managing voicemail).
This section will describe the following processes
• Logging In
• Setting/Changing Your Password
• Recording Your Voice Title
• Managing Your Greetings
• Setting Status Commands
• Setting Voicemail Call Notification
Wave Phone User Guide
Wave Phone Account Management 2-2
Basic Operation
Logging In To Your Account
You will need to log in to your account in order to manage the available account features for
your phone (passwords, greetings, status, etc.). You can log in from your own phone or any
W ave phone in your company’s phone system. In addition, if you have permission, you can also
log in from outside your company’s Wave phone system.
Hint: The very first time you log into your account, you will need to have the default password.
Y our system administrator will provide this number to you. Once you log in, it is recommended
that you change your password to maintain confidentiality of your account.
Note: Although # is the default on your Wave system, configuration changes may have
affected this. Contact your System Administrator if # does not work for the log in process.
Log in from Your Own Phone
Pick up the handset and enter: # # <your password> #.
Log in from a Phone Other than Your Own
Pick up any Wave phone handset and enter: # <your extension> # <your password> #.
Setting/Changing Your Password
Once you are logged into your account, you can change your password. Your password allows
you to maintain confidentiality with your account.
Your Vertical Wave phone system may be customized with specific rules or restrictions for
choosing a password. Please contact your phone system administrator for details.
In addition, when choosing a password, be sure that it is something you can easily remember,
yet not something someone else can easily guess.
To change your password
1. Log into your account.
Note: If you are setting up a new password, contact your phone system administrator to
obtain the default password.
2. Press 6 to access the Account Preferences menu.
3. Press 3 to access the Password feature, then enter the new password.
4. Enter the new password again to confirm it.
5. Press # to save the new password.
Wave Phone User Guide
Wave Phone Account Management 2-3
Basic Operation
Recording Your Voice Title
You will need to record or change your name as it will be heard by callers when they dial your
extension.
To record your Voice Title
1. Log into your account.
2. Press 6 to access Account Preferences.
3. Press 2 to access the Voice Title menu.
4. Press 1 to record your name, then press # to save it.
5. Press 1 to re-record your name (then press #)
OR
Press 2 to revert to the existing title setting.
AND/OR
Press * to return to the previous menu, or hang up to end the session.
Managing Your Greetings
A greeting is the message that callers hear when they reach your voicemail. Y ou can record and
store multiple greetings for use in different situations. A primary greeting can be used daily for
times when you are unable to answer a call. Y ou can also create alternative greetings that can
be activated for a variety of reasons (such as if you will be out of the office for a particular period
of time, travelling, in a meeting, or on vacation).
Example: Your primary/daily greeting might be something like: “You have reached the
voicemail of Sue Smith. I’m either on the phone or away from my desk. Please
leave your name, number, and a brief message, and I will return your call as soon
as I can. Thank you.”
Note: Check with your phone system administrator regarding any company-established
greeting formats.
If you do not record and activate a primary greeting, the system will play a default greeting
which has been predefined by your company.
If you only have one greeting recorded it will be the “active” greeting.
Hint: Once you have created greetings, it’s a good idea to review them. Once you do that, you
can make them active, change them, and/or delete them.
Wave Phone User Guide
Wave Phone Account Management 2-4
Basic Operation
To manage your greetings
1. Log into your account.
2. Press 4 to access Greetings and hear the currently active greeting.
From the Greetings Menu:
• Press 1 to replay the current greeting.
• Press 2 to skip to the next greeting (if you have more than one greeting recorded).
• Press 3 to make the current greeting active (if you have more than one greeting
recorded).
• Press 4 to re-record an existing greeting, then press # to complete and save it.
• Press 6 to record/add a new greeting, then press # to complete and save it.
• Press 7 to delete the current greeting.
• Press to * return to the previous menu.
Setting Status Commands
Status commands allow others to know when you are available and when you are not (and why).
When another user in the Wave phone system calls your phone, the status command you have
set will appear on their phone display.
To set status commands
1. Log into your account.
2. Press 6 to access Account Preferences.
3. Press 1 to access Status Commands and hear the currently set status.
4. Use the following Status options as needed.
From the Status Commands menu:
• Press 1 to set your status to Available.
• Press 2 to set your status to Do Not Disturb.
• Press 3 to set your status to In a Meeting.
• Press 4 to set your status to Out of the Office.
• Press 5 to set your status to On Vacation.
If you are a member of a call center queue:
• Press 6 to set your status to Available (Queue only).
• Press 7 to set your status to Available (non-Queue).
• Press 8 to set your status to On Break.
Wave Phone User Guide
Wave Phone Account Management 2-5
Basic Operation
Setting Voicemail Call Notification
You can set up a voicemail notification destination that tells the phone system where to let you
know if/when you have a voicemail waiting. You can designate either an internal (extension) or
external (with access code) phone number for this feature.
To access the Notifications menu
1. Log into your account.
2. Press 6 to access Account Preferences.
3. Press 4 to access the Notifications menu.
4. Set the appropriate notification option using the steps below:
To keep the current notification number
5. Press 1 to keep the current Notification number (the default for this will be your own
extension number).
OR
To use an internal extension number
5. Press 2 if you want to be notified at a specific extension within the Vertical Wave phone
system.
6. Enter the extension number.
7. Press 1 to accept the entry or 2 to change the entry.
OR
To use an external number
5. Press 3 if you want to be notified at a specific number outside the Vertical Wave phone
system.
6. Enter the external number.
Note: You will need to include any access number (such as “9”), and any long distance
numbers (such as 1 and the area code) if applicable.
7. Press # to hear your entry repeated.
8. Press 1 to accept the entry or 2 to change the entry.
Wave Phone User Guide
Basic Phone Handling 2-6
Basic Operation
Basic Phone Handling
There are certain basic functions about using the phone that is common to all phone m odels.
This section describes that functionality that applies to whatever phone you are using.
The following topics are included in this section:
• Using a Wave Phone
•Answering a Call
• Ending a Call
• Making a Call
• Switching between Active Calls
Using a Wave Phone
You can pick up a Wave phone and place a call in the same way that you place calls on other
phones. But you can also do much more. For example, you can dial other Wave users by name
and use special key combinations to redial your last call or call back your last caller. Depending
on your Wave system, you can also place calls over Centrex lines or over the Internet.
This section explains the following aspects of placing calls on a Wave phone:
• Using the Speaker to make and answer calls
• Adjusting the Handset and Speaker Volume
• Obtain Information for Your Phone
• Using phones other than your own (another user ’s phone)
• Dialing internal and external numbers
• Dialing by name
• Using the Hold feature (placing calls on hold to answer and switch between
other calls, etc.)
• Making a call using the * options (redialing the last number you called, returning
the last call that arrived
• Disabling call waiting for a call
• Using the Page and/or Intercom features
Hint: For information about placing calls visually using ViewPoint, refer to the W ave ViewPoint
User Guide.
Wave Phone User Guide
Basic Phone Handling 2-7
Basic Operation
Using the Speaker
To make a call
1. Press a line or SPEAKER key.
Hint: You can also just start dialing at this point.
2. Follow the usual process for making calls beginning on page 2-10.
To answer a call
1. Press the line or SPEAKER key.
2. Follow the usual process for answering calls beginning on page 2-9.
To end a call
Press SPEAKER to drop the active call.
You can also use the RELEASE key (if programmed).
Adjusting the Volume
During a call it may be necessary to increase or decrease the volume.
Note: Changes in volume level will be retained for future calls.
To adjust the volume
Press the up or down VOLUME keys while the other party is speaking to change the
volume as needed.
Obtain Information for Your Phone
You can access a prompt that tells you your extension number and station ID.
To hear the prompt
1. Press the line or SPEAKER key to get a dial tone.
2. Press *00 to activate the prompt.
Wave Phone User Guide
Basic Phone Handling 2-8
Basic Operation
Using a Phone Other than Your Own
If you use another user’s phone to place calls, you are subject to that user’ s dialing restrictions,
outgoing Caller ID information, and other settings, and your calls are logged as being from that
user. To make sure that your calls are placed and logged as yourself, do the following:
1. Log into your account from that phone (# <your extension> # <your password> #).
Once you are logged on:
2. Press 5 1 to forward your calls to that phone.
When you are finished placing calls at the other user’s phone:
3. Press *0 0 to log off.
Note: If the phone is idle for too long (for example, more than an hour) you may be logged off
automatically.
Using an IP Phone
If you have a voice-over-IP phone, you can place calls with it as if it was a normal phone.
Using the * Options
When you press * at a dial tone, the system offers you a menu of feature code commands. These
options include redialing and/or returning the last call as described below:
Hint: Refer to Chapters 4 through 6 for a list of * options available on your specific phone type.
To redial the last call you placed
Press
*66.
To return a call to your last identified caller
Note: You cannot return calls that do not have a specific caller ID.
Press
*69.
Wave reads the number it will dial and prompts you to approve it be fore it dials the call.
Wave Phone User Guide
Basic Phone Handling 2-9
Basic Operation
Answering Calls
Aside from using the handset or speakerphone (when available), the operation of the Wave
phones is quite basic. The main functions you’ll probably be using are:
• Using the Hold feature
• Using the Call Waiting, Call Park, Pickup, and Transferring features
Using the Hold Feature
You can place calls on hold and place a new call, switch between calls on hold, and end a call
without losing other calls on hold.
To place your current call on hold and place a new call
1. Press
2. Dial your call.
Using the Call Waiting, Call Park, Pickup, and Transferring Features
These features are used slightly differently on each phone type (SIP, Digital, and Analog). You
can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows
each phone type.
Flash # to place the current call on hold.
You will hear a dial tone.
While on a call
1. Press TRANS/CONF.
2. Dial the extension or press DSS.
3. Hang up to complete the operation.
Switching Between Calls
You can switch (or toggle) between calls that you have on hold. You can answer calls, make
calls, and transfer calls without losing other calls by using the Hold feature to switch between
the various calls.
To switch (toggle) from your current call to a call that is on hold
Press Flash 4.
If you have multiple calls on hold, you will hear a menu from which you can select the
call to which you want to connect.
Wave Phone User Guide
Basic Phone Handling 2-10
Basic Operation
Ending a Call
You can either hang up the handset, press the SPEAKER key (if available) to end calls, or use
the Hold feature when ending a call.
• For SIP Phone Models 9112i and 9133i, you can also press Goodbye ( also known
as End Call on) to drop the active call.
• SIP Phone Models 480i/480iCT also includes a “Drop” softkey that can be pressed to end
the call.
Using Hold when Ending a Call
Y ou can use the Hold feature to end one call without losing other calls that might be on hold for
you.
To end a call without losing your call(s) on hold
1. Press Flash
If you hung up, pick up the phone.
3 to end the current call.
2. Press Flash
If you have multiple calls on hold, you will hear a menu from which you can select the
call to which you want to connect
Making Calls
Dialing Internal and External Numbers
Internal calls are calls to other Wave extensions. External calls are calls to outside numbers,
including calls to another phone system (PBX), a Centrex extension, another Wave system such
as a branch office, and an Internet address.
Note: If you encounter a delay after dialing before your calls are connected, you can press #
after the extension or number, for example, 187#. This skips the delay.
To dial an internal number, do one of the following
• Dial the extension number.
• Dial the extension number followed by * to go directly to voicemail
• Press
4 to connect to the call still on hold.
(if your administrator has enabled that feature).
411 for the dial-by-name directory.
Wave Phone User Guide
Basic Phone Handling 2-11
Basic Operation
To dial an external number
You must dial an access code to start dialing an external number. Ask your Wave system
administrator what types of external calls you can place and what access codes you must use.
Enter
<access code><phone number>.
Example: Example:
Example: In the U.S. if you want to call the external phone number
555 1212, you must dial 9 (the usual access code) before you dial 555 1212.
Dialing by Name
You can dial another Wave user by name if you do not know the user’s extension.
Hint: Your system administrator can remove you from the dial-by-name directo ry, or you can
remove yourself using ViewPoint, so that only callers who know your extension can dial you.
To dial by name
Press
411.
Dialing a User’s Voicemail Directly
If your system administrator enables this feature, you can leave a message in a user’s
voicemailbox directly without ringing the user’s phone.
To dial directly into a user’s voicemail
Enter the user’s extension, then press
(for example
Hint: If the option is available, you may also dial the extension, then * from the point
187*).
* after the extension
when you hear the auto attendant or the user’s greeting to access their voicemail without
having to wait for the entire message to play.
Hint: In addition, this can be a useful feature for you to tell your frequent callers. You
can also use it as a quick way to leave yourself a voice message when calling in. Contact
your system administrator to find out if this option is available on your company’s Wave
system.
Wave Phone User Guide
Basic Phone Handling 2-12
Basic Operation
Using Account Codes
Depending on your office’s configuration of Wave, you may be prompted to enter an account
code when you place an external call. Even if you are not prompted for an account code by the
system, your office may require you to enter one. Y our Wave system administrator can tell you
what account codes, if any, you must use.
Account codes can be entered prior to placing a call or during an active call
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will hear one of the
following prompts:
• A beep.
• “Please enter account code.”
• A double beep
• . This indicates that you are dialing a Wave contact who has an associated account code,
so that you do not need to enter one.
If you hear one of the previous prompts
Enter the account code followed by
#.
If you hear the double beep
You can press
# to use the contact’s associated account code.
OR
You can enter a different account code and press
Note: If you enter the wrong account code, press Flash before pressing # and the system
#.
will let you re-enter it.
Note: Depending on how your Wave system administrator configured your system, the
prompt may occur either after you dial the access code or after you dial the phone number.
If the prompt occurs after you dial the access code, enter the account code followed by
and then continue entering the phone number.
Example: You would dial 9 [listen for the prompt] 8812 # 212 123 4567 (where 9 is the access
code and 8812 is the account code, and the numbers after # are the area code and
phone number).
Wave Phone User Guide
#,
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