Verizon W60B, W56HV User Manual
User guide
One Talk from Verizon
DECT IP Phone
W60B Base Station and W56HV Handset
Table of contents
Welcome ...............................................................................................................................................................................................................6
Initial setup .........................................................................................................................................................................................................6
Charging the handset battery ........................................................................................................................................................... 6
Setting up the base station ................................................................................................................................................................ 6
Startup .......................................................................................................................................................................................................... 6
Viewing E911 location information .................................................................................................................................................. 7
Registering handsets .................................................................................................................................................................................... 7
Multiple handset and base station support ................................................................................................................................ 7
Registering additional handsets ..................................................................................................................................................... 7
Mobile phone numbers ....................................................................................................................................................................... 7
De-registering handsets ...................................................................................................................................................................... 7
Selecting a base station ...................................................................................................................................................................... 7
Renaming a base station ..................................................................................................................................................................... 8
User guide
Handset user interface .........................................................................................................................................................................8
Checking system status .............................................................................................................................................................................. 8
Base station status .................................................................................................................................................................................8
Handset status ......................................................................................................................................................................................... 8
Line status .................................................................................................................................................................................................. 8
Getting to know your handset .................................................................................................................................................................9
Hardware components and shortcut keys ................................................................................................................................. 9
Getting to know your base station ......................................................................................................................................................10
Hardware components .......................................................................................................................................................................10
Icon descriptions ............................................................................................................................................................................................ 11
Understanding the handset LCD screen ......................................................................................................................................... 12
Customizing your handset ....................................................................................................................................................................... 12
Personalizing handset name ........................................................................................................................................................... 12
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Language preferences ....................................................................................................................................................................... 12
Date and time .......................................................................................................................................................................................... 12
Volume adjustment ............................................................................................................................................................................... 12
Ring tone preferences ........................................................................................................................................................................ 12
Advisory tone settings ........................................................................................................................................................................ 13
Switching silent mode ......................................................................................................................................................................... 13
Backlight .................................................................................................................................................................................................... 13
Screen saver............................................................................................................................................................................................ 14
Keypad light ............................................................................................................................................................................................. 14
Voice mail setup ..................................................................................................................................................................................... 14
Locking and unlocking keypad ....................................................................................................................................................... 14
Basic Call Features ...................................................................................................................................................................................... 15
Placing calls ............................................................................................................................................................................................. 15
Answering and ending calls ............................................................................................................................................................. 15
User guide
Redialing last number.......................................................................................................................................................................... 15
Muting and un-muting calls .............................................................................................................................................................. 15
Placing calls on hold and resuming calls ................................................................................................................................... 15
Moving calls ............................................................................................................................................................................................. 15
Transferring calls ................................................................................................................................................................................... 15
Forwarding calls ..................................................................................................................................................................................... 15
Conference calling ............................................................................................................................................................................... 16
Parking calls ............................................................................................................................................................................................. 16
Call history .........................................................................................................................................................................................................17
Viewing call history on your handset ............................................................................................................................................17
Adding an entry to the blacklist from call history ...................................................................................................................17
Deleting a single entry from call history......................................................................................................................................17
Deleting all entries in a call history list .........................................................................................................................................17
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Placing a call from call history .........................................................................................................................................................17
Contact management ..................................................................................................................................................................................17
Adding contacts to your directory .................................................................................................................................................17
Searching for contacts .......................................................................................................................................................................18
Placing a call from the directory .................................................................................................................................................... 18
Editing contacts in the directory ................................................................................................................................................... 18
Deleting contacts .................................................................................................................................................................................. 18
Speed dialing ........................................................................................................................................................................................... 18
Blacklist ...................................................................................................................................................................................................... 19
Shortcuts .......................................................................................................................................................................................................... 20
Other calling features ................................................................................................................................................................................ 20
Call waiting .............................................................................................................................................................................................. 20
Do Not Disturb (DND) ........................................................................................................................................................................ 20
Anonymous call rejection .................................................................................................................................................................. 21
User guide
Placing internal handset intercom calls ..................................................................................................................................... 21
Troubleshooting .............................................................................................................................................................................................22
Base station issues ..............................................................................................................................................................................22
Handset status and issues ...............................................................................................................................................................22
Registration issues .......................................................................................................................................................................................22
Call issues .................................................................................................................................................................................................22
Paging issues ..........................................................................................................................................................................................22
Audio issues .............................................................................................................................................................................................22
Display issues .........................................................................................................................................................................................22
Update and reset issues ................................................................................................................................................................... 23
Resetting the system PIN ................................................................................................................................................................. 23
Menu structure .............................................................................................................................................................................................. 23
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Important customer information..........................................................................................................................................................24
WEEE warning ........................................................................................................................................................................................24
Customer feedback .............................................................................................................................................................................24
GNU GPL information .........................................................................................................................................................................24
Copyright ...................................................................................................................................................................................................24
Warranty ....................................................................................................................................................................................................24
Important 911 emergency response information ...................................................................................................................25
Declaration of conformity .................................................................................................................................................................25
Important safety precautions ..........................................................................................................................................................25
Danger–electric shock and fire ..................................................................................................................................................... 26
User guide
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User guide
Welcome
The Verizon One TalkSM DECT IP Phone W60
Bundle gives your business a full-featured,
high-performance Session Initiation Protocol
(SIP) cordless phone system that integrates with
your smartphones and tablets. The W60B Base
Station can be paired with up to five W56HV
Handsets. And because it supports integrated
One Talk service features, it lets your users’
mobile devices and cordless handsets work
together with one number.
Initial setup
If your W60B Base Station and W56HV Handset
were not connected and set up by your
IT administrator, verify the following with
your administrator:
• You have a One Talk number.
• Your user information has been updated in the
One Talk Admin Portal with your 911 address
and email address.
• Your number has been included in any business
group features.
Charging the handset battery
The handset battery comes partially charged and
the handset should automatically turn on once
you insert the battery. If the handset doesn’t
automatically turn on, press
To make sure the handset battery gets a full
charge, plug the charging cradle into a power
outlet and place the handset in the cradle. Be
sure to only use the supplied charging-cradle
power adapter (5V/600 mA). With the battery
charged, you’ll be able to use the handset to
monitor the progress of the base station
initialization and registration process.
to turn it on.
Setting up the base station
The base station can be set up on your desktop
using the base stand or mounted on a wall.
MAC
SN
Desktop setup option
MAC
SN
59mm 59mm
MAC
SN
Wall-mount setup option
Connecting the base station to power
and Ethernet
You have the option to power your base station
with either AC power (wall outlet) or Power over
Ethernet (PoE). Your system administrator will
advise you which option to use.
MAC
SN
AC power option
Connect the Ethernet cable from your base
station’s internet port to your Ethernet wall jack
or directly into your router port. Next, plug your
base station’s power adapter into a wall outlet.
Be sure to use the Verizon-supplied power
adapter (5V/600 mA). A third-party power
adapter might damage the base station.
PoE option
Connect the Ethernet cable from your base
station’s internet port directly into the port of
an IEEE 802.3af–compliant PoE data router.
For this option, you don’t need a power adapter,
but you do need to make sure your hub/switch
is PoE compliant.
Startup
After your phone is powered on, the system boots
up and performs the following steps:
1. DHCP
By default, the phone attempts to contact a
Dynamic Host Configuration Protocol (DHCP)
server in your network to obtain valid IPv4 or IPV6
network settings.
2. Automatic phone initialization
When your One Talk phone is connected to the
network and powered on, it will automatically
start the initialization process. The LCD screen
displays “Initializing, please wait during this
process.” The phone finishes the initialization by
loading the saved configuration.
After starting up and confirming the 911 address,
the phone is ready for use.
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User guide
Viewing E911 location information
Enhanced 911 (E911) is a location technology that
enables emergency responders to know the
geographical location of a caller who dials 911.
Your One Talk service administrator will configure
your location using the One Talk Admin Portal.
Contact your administrator if your E911 address
is inaccurate or if your phone location changes.
To view your 911 address, press
to highlight
Show Address and then press
, use
.
Registering handsets
Multiple handset and base station support
To use a handset with a specific base station,
the handset needs to be registered to that base
station. Additionally, each base station and its
One Talk phone number must be registered with
the Verizon network.
Handsets included as part of a W60 bundle will
already be registered to the base station included
in that bundle. You can register additional
handsets to that base station. A single base
station can support up to five handsets. You can
also register a handset to up to two dierent
base stations.
Registering additional handsets
Do the following to register an additional handset
to a base station:
1. Hold down
LED blinks.
2. Press
Settings>Registration>Register Handset.
3. Choose the desired base station and
press OK.
on the base station until its
and use or to select
4. After the handset finds the base station,
press OK.
5. Enter the base station PIN (default: 0000) and
press the Done soft key to finish registration.
To register a handset to multiple base stations,
press the OK navigation key, select Settings >
Registration > Register Handset and repeat
steps 2 through 5 above. Be sure to choose a
base station that is not already selected or else
it will overwrite the existing selection.
Mobile phone numbers
A mobile telephone number can only be
registered to a single base station and a base
station can only support a single mobile
telephone number.
Also, a handset can support up to two dierent
mobile telephone numbers if registered to two
dierent base stations. This gives you the option
to choose which number to use.
De-registering handsets
Do the following to de-register a handset from a
base station:
1. Press the
enter the main menu.
2. Select Settings->Registration->De-reg.
Handset.
3. Enter the base station PIN (default: 0000) and
press the Done soft key.
4. From the list of handsets displayed on the LCD
screen, highlight the desired handset name
and press OK.
5. When the screen prompts “De-register
Handset,” press the Yes soft key to de-register
the handset or the No soft key to cancel.
navigation key on the handset to
Selecting a base station
A handset registered to multiple base stations
can only use one base station at a time. You can
choose to have it automatically select a specific
base station to use or select one that has the
strongest signal.
Do the following to select your preference:
1. Press
2. Select Settings->Registration->Select Base.
3. Use or to highlight the desired base station
from one of the registered base stations listed
or highlight Bestbase (the option for strongest
signal strength) and press the Select soft key.
4. After successfully finding and connecting to
the base station, the handset will display “Base
selected successfully!”
to enter the main menu.
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User guide
Renaming a base station
Do the following to rename a base station using
your handset:
1. Press
2. Select Settings->Registration->Select Base.
3. Use or to highlight the base station to
be renamed.
4. Press the Rename soft key and enter the new
name in the Rename field.
5. Press the Save soft key to save the base
station’s new name.
Note: Pressing the
enter special characters. Pressing
the
dierent input modes.
to enter the main menu.
navigation key lets you
navigation key allows you to switch to
Handset user interface
You can customize your handset by pressing
to enter the main menu. Some configuration
options are only accessible to the administrator.
The default administrator password is “0000”.
Checking system status
Do the following to check the base station status:
1. Press
2. Select Status->Base.
3. The LCD screen will display the base station
status information and the Network option.
a. Use or to scroll through and view the
b. To view the network information, select
to enter the main menu.
status information.
Network and press the Enter soft key.
Handset status
You can check the handset status if the handset
does not register to a base station. Do the
following to check the status:
• Press
• Select Status->Handset.
• When the LCD screen displays the handset
status information, use
the status information.
Handset status information includes handset
model, hardware version, handset firmware
version, International Portable User Identity (IPUI)
code, subscriber number (SN) code and area.
to enter the main menu.
or to scroll through
Line status
Press the Line soft key while the handset is idle
to see its status. The LCD screen will display all
the lines currently registered to the base station,
using icons to indicate the line status. The current
status of the line is visible and displays “Available”
next to each line if not in use.
Base station status
Using a registered handset, you can view the
following system status information for your
base station:
• IPv4 status or IPv6 status
• Firmware version
• MAC address
• Device certificate status
• Radio fixed part identity (RFPI)
• Network information
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