Verizon VZAccess User Manual

VZAccess® Manager User Guide

Table of Contents

Chapter 1 Introduction ............................................................... 1

VZAccess Manager from Verizon Wireless ....................................... 1

Features and Supported Services ..................................................... 1

What is Mobile Broadband?............... Error! Bookmark not defined.

What is Wi-Fi? ................................................................................... 2

System Requirements ....................................................................... 2

Installing VZAccess Manager ............................................................ 3

Chapter 2 Getting Started ........................................................ 11

Launching VZAccess Manager ........................................................ 11

Using Your WWAN Device .............................................................. 11

WWAN Device Detection ................................................................. 11

WWAN Activation for 3G Devices .................................................... 13

WWAN Activation for 4G Devices .................................................... 14

Using Global WWAN Devices.......................................................... 14

Multiple WWAN Devices .................................................................. 19

Connecting to Wireless Networks .................................................... 21

Chapter 3 The VZAccess Manager Interface ......................... 22

Full View .......................................................................................... 22

Minimum View ................................................................................. 30

Statistics View.................................................................................. 36

TXT Messaging Tab/Dialog ............................................................. 37

Menus .............................................................................................. 40

Using the System Tray Icon............................................................. 44

Chapter 4 Network Profiles ...................................................... 46

Overview .......................................................................................... 46

Creating a Profile for a GSM Network ............................................. 46

Creating a Profile for a Wi-Fi Network ............................................. 47

Chapter 5 Virtual Private Networks ......................................... 57

Supported VPN Clients .................................................................... 57

Configuring a VPN Connection ........................................................ 57

Connecting to a Virtual Private Network .......................................... 58

Automatically Launching a VPN Connection ................................... 58

Chapter 6 Preferences .............................................................. 59

Connect ........................................................................................... 59

Launch ............................................................................................. 62

VPN ................................................................................................. 63

Device Settings ................................................................................ 64

Connections ..................................................................................... 68

Wi-Fi ................................................................................................ 70

TXT Messaging ............................................................................... 74

Application ....................................................................................... 76

VZAM Update .................................................................................. 77

Firmware Upgrade ........................................................................... 79

Chapter 7 Troubleshooting ...................................................... 84

Troubleshooting Tools ..................................................................... 84

Troubleshooting Tips and Procedures ............................................. 84

The Diagnostics Window ................................................................. 84

The Session Log .............................................................................. 85

Troubleshooting WWAN Devices .................................................... 87

Troubleshooting Wi-Fi Devices ........................................................ 90

Additional UMTS/GPRS Tips ........................................................... 92

Warning Messages .......................................................................... 93

Error Messages ............................................................................... 95

Additional Procedures.................................................................... 113

Technical Support .......................................................................... 122

Chapter 8 Settings in Other Applications ............................. 123

How to Disable Sync Applications ................................................. 123

Turning Off Proxy Settings............................................................. 124

Chapter 9 Trademarks and Service Marks ........................... 128

Chapter 1 Introduction

VZAccess Manager from Verizon Wireless

Welcome to VZAccess Manager from Verizon Wireless. VZAccess Manager is a wireless connectivity application that enables you to connect your computer to the Internet using Mobile Broadband and Wi-Fi wireless network communications. VZAccess Manager is available in Consumer and Enterprise versions.

This User Guide is designed to answer your questions on how to perform specific tasks and to explain VZAccess Manager's functions for both the Consumer and Enterprise versions. Differences between the Consumer and Enterprise versions of VZAccess Manager are identified throughout this User Guide.

Features and Supported Services

Features

VZAccess Manager:

● Configures and controls your Wi-Fi and Verizon Wireless Mobile Broadband

devices.

● Displays available Verizon Wireless 1xRTT, EVDO, EVDO-Rev A, and 4G LTE

WWAN networks and Wi-Fi networks and their respective signal strengths.

● Supports both built-in Wi-Fi adapters and internal/external Verizon Wireless

WWAN data devices.

● Can be configured to automatically start your VPN (Virtual Private Network) client

upon connecting to wireless networks.

● Auto launch your VPN or a program of your choice upon connecting to Verizon

Wireless WWAN.

● Allows users to receive unbilled usage reports via "Usage" button.

● Supports text messaging for certain devices.

● Supports advanced Wi-Fi 802.1x security types (WEP, WPA and WPA2) and

certain EAP methods (VZAccess Manager Enterprise version only).

Supported Verizon Wireless WWAN Services

VZAccess Manager supports three Verizon Wireless WWAN (Wireless Wide Area Network) services:

1. Mobile Broadband — This service requires a Mobile Broadband-capable wireless

device and provides a wireless broadband connection to the Internet. With Mobile

VZAccess Manager User Guide

Broadband from Verizon Wireless in your notebook, you can access email, download files, and browse the Internet at broadband speeds. For 4G Mobile Broadband, average download speeds range from 5 to 12 Mbps and average upload speeds range from 5 to 12 Mbps download speeds range from 600 Kbps to 1.4 Mbps ranging from 500 Kbps to 800 Kbps. Visit http://www.verizonwireless.com/b2c/mobilebroadband/ for service availability and additional details.

Speeds require a 4G LTE device. Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.

Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A-capable or traveling in the Extended Broadband Rate and Services area, you can expect download speeds of 400 - 700 Kbps and upload speeds of 60 - 80 Kbps. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression.

2. NationalAccess — This requires a NationalAccess-capable wireless device

(supporting CDMA 1xRTT). NationalAccess delivers typical speeds of 60 to 80 Kbps, bursting up to 144 Kbps NationalAccess plan. Additional information is available at http://support.vzw.com/clc/faqs/VZAccess/faq_natlbrdbandaccess.html.

Speed claim based on our network tests with 101 Kilobyte FTP data files. Actual throughput speed and coverage vary.

. For 3G Mobile Broadband, typical

. This service requires a subscription to a

with typical upload speeds

For more information on Verizon Wireless services, please visit: http://www.verizonwireless.com/b2c/mobilebroadband/.

What is Wi-Fi?

Wi-Fi is a commonly used technology that allows high-speed wireless connections within a limited area. (A single Wi-Fi access point might cover the interior of an average-sized home.) Wi-Fi is now used for many purposes such as:

● Granting wireless access to a corporate network while on company premises.

● Connecting wirelessly to a home network.

● Providing Internet access at places like airports and coffee shops.

Because individual Wi-Fi networks have a limited coverage area, Wi-Fi is sometimes referred to as a WLAN (Wireless Local Area Network) technology.

System Requirements

VZAccess Manager has the following minimum system requirements:

Operating Systems

● Microsoft Windows

(32 & 64 bit) and XP (32 bit only).

®:

Windows 8.1 (32 & 64 bit), Windows 7 (32 & 64 bit), Vista

Chapter 1 Introduction

Do not insert the Mobile Broadband device to your PC yet.

● Mac OS X

®:

10.4.7, 10.5 32-bit, 10.6 32-bit, 10.7, 10.8, and 10.9

Hardware

● Must meet the base requirements for the operating system.

Devices

● A Verizon Wireless embedded module, PC Card, ExpressCard, USB modem, or

mobile phone. Use of a mobile phone handset requires connection to your computer via Bluetooth orUSB cable, or Wi-Fi.

● An optional Wi-Fi adapter for Wi-Fi access.

● A GPRS/EDGE/UMTS/HSPA device and SIM card if traveling internationally to

GSM network-based countries.

● A UICC (Universal Integrated Circuit Card), if using a 4G LTE device.

Wireless Service

● A Verizon Wireless data service plan.

Installing VZAccess Manager

This section will guide you through the installation and setup process for VZAccess Manager. Before getting started you should become familiar with the documentation that came with your mobile phone or PC Card.

CDs

1. If you purchased a Mobile Broadband device, there is only one CD that contains

VZAccess Manager and wireless device drivers.

2. If you lose or misplace your VZAccess Manager installation CD, please visit

http://www.vzam.net, click on Consumer Downloads and answers to questions about your operating system and your device type to download the appropriate version of the VZAccess Manager software.

Follow these steps to install VZAccess Manager:

1. Turn on your computer.

2. If you are installing from a CD:

a. Insert the CD into your CD-ROM drive.

VZAccess Manager User Guide

b. If setup does not automatically start, click the Start button on the taskbar and

choose Run. Type D:Start (where D is the letter of your CD-ROM drive).You will be presented with a "Welcome" screen.

c. Click Install VZAccess Manager v.X.X.X from CD. Wait for the device driver

to install. After the device driver installation is complete, the VZAccess Manager InstallShield Wizard appears.

3. If you are installing from a downloaded version of the VZAccess Manager

software,

a. Open a Windows Explorer window.

b. Navigate to the location where you saved the downloaded version of the

VZAccess Manager software.

c. Double-click the VZAccess Manager software file. The VZAccess Manager

InstallShield Wizard appears.

Chapter 1 Introduction

4. Click Next to continue with the installation process.

5. After the Welcome screen, you will see the VZAccess Manager License

Agreement. In order to install and use this product, you must agree to the terms of

VZAccess Manager User Guide

You can change your user interface at any time from within VZAccess Manager.

the agreement. Select I accept the terms in the license agreement for the Smith Micro Software License Agreement.

6. If you do not agree to the License Agreements, click Cancel to exit. Click Next to

continue. The Customer Information screen appears.

7. Select the user interface you would prefer. You can select Full View or Minimum

View.

8. Click on the Create a VZAccess Manager desktop shortcut checkbox if you

want to place a VZAccess Manager shortcut on your desktop.

9. You are now ready to select the location on your computer where VZAccess

Manager should be installed. It is recommended that you do not modify the default destination folder. Click Next to continue.

Chapter 1 Introduction

10. Choose an install type. It is recommended that you choose the Typical Install

type.

VZAccess Manager User Guide

11. Click Next to continue. You are now ready to begin installing VZAccess Manager

components onto your computer.

12. Click Install to continue.

13. During this step the components of VZAccess Manager are being installed onto

your computer. Installation will occur to the destination folder specified in Step 9 above.

Chapter 1 Introduction

14. Installation is now complete. Click Finish to leave the VZAccess Manager setup

program.

VZAccess Manager User Guide

15. If you selected to create a shortcut during the installation, the setup program will

create a VZAccess Manager shortcut on your desktop.

Chapter 2 Getting Started

●

The Getting Started section provides an overview of the VZAccess Manager's wireless network connectivity usage and setup.

Launching VZAccess Manager

Double-click the VZAccess Manager icon on your desktop, or

● Open the Windows Start menu, select Programs and VZAccess

Manager.

Using Your WWAN Device

VZAccess Manager must detect your WWAN device and your device must be activated before you can connect to the Verizon WWAN. In addition, if you have a Global WWAN device or multiple WWAN devices, more setup is required. For more information on these, see:

● WWAN Device Detection (page 11)

Your version of VZAccess Manager may not support external devices. If so, your internal WWAN device will automatically be detected and you will not be able to access the Device Detection wizard.

● WWAN Activation for 3G Devices (page 13)

● WWAN Activation for 4G LTE Devices (page 14)

● Global WWAN Devices (page 15)

● Multiple WWAN Devices (page 19)

Once your WWAN device is configured, you may connect to a wireless network. For more information, see:

● Connecting to Wireless Networks (page 21)

WWAN Device Detection

VZAccess Manager will automatically guide you through the process of detecting your WWAN device. Should you wish to re-detect a WWAN device, click the Detect Device button in the Networks tab (see page 24) of Full View or select Detect Device in the Options menu (see page 43).

VZAccess Manager User Guide

The Detect Wireless Device dialog is divided into two columns:

● Device Type — This column contains a list of possible wireless device types you

can configure.

● Note — This column displays comments about the selected device type.

To detect your device:

1. Select the type of device you have from the Device Type column. If you are not

sure of your device type or you want VZAccess Manager to automatically detect your device, select Auto Detect.

2. Click Start.

Your version of VZAccess Manager may not support external devices. If your version of VZAccess Manager does not support external devices:

● Your internal WWAN device will automatically be detected.

● You will not see a "Detect Device" button.

● You will not be able to access the Device Detection wizard.

Detecting a Wireless Device via Bluetooth

VZAccess Manager supports the use of a Bluetooth-capable mobile phone as an external WWAN modem for your computer. Please refer to your Bluetooth device documentation to make sure that your Bluetooth device is installed correctly. Microsoft

Chapter 2 Getting Started

offers support for setting up Bluetooth devices for Windows XP SP2 here: http://support.microsoft.com/kb/883259.

Once your device is successfully paired with your computer, you can run the Device Detection wizard (shown below). Select Bluetooth and Start.

Your version of VZAccess Manager may not support external devices. If your version of VZAccess Manager does not support external devices:

● Your internal WWAN device will automatically be detected.

● You will not see a "Detect Device" button.

● You will not be able to access the Device Detection wizard.

WWAN Activation for 3G Devices

1. Following installation of the VZAccess Manager application, launch VZAccess

Manager and click the Connect WWAN button. The application will automatically detect whether the device is activated.

If your device has not yet been activated, but you have already signed up for service (for example, by calling Verizon), the device will initiate automatic activation. When automatic activation is finished, it's ready to connect (no need to follow the remaining steps in this procedure).

VZAccess Manager User Guide

If your device has not yet been activated and you have not yet signed up for service, you will be directed to a Verizon Wireless website to sign up. Proceed to step 2.

2. You will be presented with a choice of either activating postpaid service or signing

up for prepaid service .

Select your activation preference and follow the instructions online to complete the order.

3. Once your account is set up on the Verizon Wireless website, and you wish to

begin using the service, click Connect WWAN again (or simply double-click the network name).

Online activation is not supported on all WWAN devices.

If you are outside the Broadband Services Rate and Coverage Area, or cannot complete the activation online, you will be presented with a phone number to call for assistance and completion of your order.

Purchasing Additional Time for Prepaid Access for 3G Devices

Once the term of prepaid service has expired, you will be returned to the Verizon Wireless activation site the next time you attempt to access the network. The same activation options that appeared when you first signed up will be presented.

If you wish to extend the period of your prepaid service or sign up for postpaid service before your period of prepaid service has expired, click the Get Access button to return to the Verizon Wireless activation site. An Internet connection is required.

The Get Access button will not be available if you have already signed up for postpaid service, activated and connected with VZAccess Manager.

WWAN Activation for 4G LTE Devices

For 4G LTE devices, a provisioned 4G LTE SIM/UICC will self-activate when the 4G LTE SIM/UICC/device is inserted into a computer (in the Verizon Wireless ) without interaction with VZAccess Manager.

Using Global WWAN Devices

When you use a Global WWAN device there are a number of configuration options available. If you are using a Verizon Wireless Global Ready device with a Verizon GlobalData plan or a computer with an embedded Global WWAN device, the Network

Chapter 2 Getting Started

Selection button appears on the Networks tab (see page 24) of Full View and in the Options menu (see page 43).

The following configuration options are available for Global WWAN devices:

● Network Selection (see page 15)

● Mobile Operator Partner Selection (see page 17)

● GSM Network Preferred Service (see page 18)

● SIM Security Options (see page 67)

● Creating a Profile for a GSM Network (see page 46)

Network Selection

The Network Selection dialog appears when you select the Network Selection button located at the top left of the Networks tab or select Network Selection in the Options menu. The Network Selection dialog enables you to register your Global WWAN device with a roaming mobile operator partner in your vicinity if you have a GlobalData plan. If you are using an embedded Global WWAN device (typically pre-installed on your computer by the PC manufacturer), the Network Selection dialog enables you to select and switch between CDMA and GSM or LTE + GSM networks.

VZAccess Manager User Guide

be displayed. If your device supports LTE, the

The following items appear on the Network Selection dialog:

● Status — This field displays your current registration status and if you are

roaming.

● Network — This field displays the network you are currently registered with, if

any.

● Network Mode — If your Global WWAN device supports both CDMA networks

(for domestic connections) and GSM or LTE + GSM networks (for international roaming), you can use the Network Mode dropdown box to switch the device from CDMA mode to GSM or LTE + GSM mode. The menu has three options:

● CDMA — Switch to CDMA mode. Remain in that mode until this setting is

changed.

● GSM or LTE + GSM — Switch to GSM or LTE + GSM mode. Remain in that

mode until this setting is changed. If your device supports LTE and you select LTE + GSM mode, VZAccess Manager will search for LTE networks to register with. If an LTE network is not available, VZAccess Manager will search for GSM networks.

● Global — Automatically switch modes depending on the type of networks

detected. When using certain devices, VZAccess Manager will ask you if it's okay to switch modes prior to doing so. Other devices, however, do not support this prompt and will simply change modes without asking.

If your Global WWAN device does not support CDMA mode, the CDMA and Global options will not LTE + GSM option will be displayed. If your device supports GSM but does not support LTE, the GSM option will be displayed.

● Network Selection — This dropdown allows you to select how your network is

selected. Select from the following options:

● Auto — The WWAN device will automatically determine the appropriate

roaming mobile operator partner network to connect to.

Chapter 2 Getting Started

● Manual — Allows you to select a roaming network. The list of available

networks you can choose from appears in the Please select a network and

press Register list when you select this option. Select a network from the list.

● Please select a network and press Register — This area displays a list of the

available networks with which you can register. This area is filled if you select the

Manual option from the Network Selection dropdown.

● Register — Click this button to begin the registration process for your Global

WWAN device.

● Refresh — Click this button to refresh the list of available networks in the Please

select a network and press Register list.

● Close — Click this button to close the dialog.

Selecting a Network for a Global WWAN Device with a Verizon Wireless GlobalAccess Data Plan

1. Click the Network Selection button located at the top left of the Networks tab (or

select Network Selection in the Options menu). The Network Selection dialog appears.

2. From the Network Mode dropdown, select CDMA, GSM/LTE +GSM, or Global.

3. From the Network Selection dropdown, choose either Auto or Manual.

4. If you chose Manual from the Network Selection dropdown, select a network

from the list of networks in the Please select a network and press Register list.

5. Click the Register button to start the registration process.

Mobile Operator Partner Selection

VZAccess Manager supports Verizon Wireless and Vodafone SIM/UICC cards. If you are using an embedded Global WWAN device in GSM mode, or if you have inserted a supported external Global WWAN device, VZAccess Manager will automatically detect the mobile operator that the SIM/UICC card belongs to and will set up the network connections for that mobile operator accordingly. You can also manually select by country the mobile operator that the SIM/UICC card belongs to.

To reach the GSM mobile operator partner choices, select Mobile Operator from the Options menu.

VZAccess Manager User Guide

The Mobile Operator dialog contains the following items:

● Automatically detect my mobile operator — This option tells your device to

automatically register with a network.

● Please select the country — This drop-down list is enabled if you un-check the

Automatically detect my mobile operator checkbox. When this option is

enabled, use it to manually select the country of your preferred mobile operator.

● Select the mobile operator — This list is enabled if you un-check the

Automatically detect my mobile operator checkbox. After you select the

country of your preferred mobile operator from the Please select the country dropdown list, this list will contain the available mobile operators for the selected country. Select your preferred mobile operator from this list.

GSM Network Preferred Service

Selecting Preferred Service from the Options menu displays the dialog shown below.

The Preferred Service dialog allows you to select the network mode preferred service used when connecting to GSM networks. The options available are Auto, GPRS, and

3G.

● If Auto is selected, the WWAN device will automatically connect to either a GPRS

(2G) or a faster 3G network based on signal strength.

● If GPRS only is selected, the WWAN device will only connect to the slower but

more prevalent GPRS network.

Chapter 2 Getting Started

● If 3G only is selected, the WWAN device will connect only to the faster 3G

network but less coverage may be available.

By default, Auto is selected.

Multiple WWAN Devices

If you have more than one WWAN device (for example, if your laptop has an embedded 3G WWAN device and you connect an external 4G WWAN device), VZAccess Manager will detect your new device and will give you the opportunity to select the WWAN device you want to use for your WWAN connections. You can also choose to make your selected device your preferred device. Once you have a preferred device, VZAccess Manager will always use that device for WWAN connections.

Select Wireless Device

If you have more than one WWAN device available the first time you start VZAccess Manager, the dialog shown below is displayed.

Select the device you want to use for your WWAN connections from the dropdown. Check the Always use this as my preferred device box if you want the device you selected to be your preferred device. If you make the selected device your preferred device, the New Device Detected and Configured Device Removed dialog (see below) will not be displayed when you add or remove a WWAN device.

New Device Detected

The dialog shown below is displayed when VZAccess Manager detects that an additional WWAN device is available.

VZAccess Manager User Guide

Select the device you want to use for your WWAN connections from the dropdown. Check the Always use this as my preferred device box if you want the device you selected to be your preferred device. If you make the selected device your preferred device, this dialog will no longer be displayed when you insert your WWAN device.

Configured Device Removed

The dialog below is shown when you have more than one WWAN device and you remove the device that you have configured for your WWAN connections.

This dialog allows you to designate which of your WWAN devices you want to use for your WWAN connections. Even though you may have temporarily removed a device, you can still select that device for your WWAN connections. If you select the removed device, VZAccess Manager will display "Device not inserted" as the Connection Status in the WWAN Area (see page 32) of Minimum View and the Connection Status of the Status Area (see page 25) of Full View (see page 22). Check the Always use this as

my preferred device box if you want the device you selected to be your preferred

device. If you make the selected device your preferred device, this dialog will no longer be displayed when you remove your WWAN device.

Chapter 2 Getting Started

Connecting to Wireless Networks

To Connect from Minimum View

1. Open VZAccess Manager to Minimum View (see page 30).

2. For WWAN connections, select the WWAN Area (see page 32). If you are

connecting domestically, the Verizon Wireless – VZAccess network is displayed. If you are using a Global WWAN device outside the US/Canada/Puerto Rico, the

Global Data network is displayed.(For more information, see “Network Selection”

on page 15.)

For a Wi-Fi connection, select the profile name of the Wi-Fi network to which you want to connect from the drop-down list in the Wi-Fi area (see page 34).

3. Click the connect button (depending on the type of network selected, the button

will be labeled either Connect WWAN or Connect Wi-Fi).

To Connect from Full View

1. Open VZAccess Manager and open the Networks Tab of Full View (see page 24).

2. For WWAN connections in the US, select the Verizon Wireless - VZAccess

network. (If you are using a Global WWAN device outside the US/Canada/Puerto Rico, select the Global Data network. For more information, see “Network Selection” on page 15.)

For Wi-Fi, select the profile name of the Wi-Fi network.

3. Click the connect button (depending on the type of network selected, the button

will be labeled either Connect WWAN or Connect Wi-Fi).

Alternately, you can establish a connection simply by double-clicking the name of the desired network in the Networks view.

To Disconnect

You can do either of the following to disconnect:

● Click the disconnect button (depending on the type of network selected, the button

will be labeled either Disconnect WWAN or Disconnect Wi-Fi).

● In Full View, double-click the name of the network from which you wish to

disconnect.

Connection Tips

If your expected connection does not appear:

● Select Refresh from the View menu.

● Select Detect Device from the Options menu to redetect your device.

Chapter 3 The VZAccess Manager Interface

VZAccess Manager has two interfaces, Full View (see page )22 and Minimum View (see page 30). Full View is the default VZAccess Manager interface. Minimum View provides a reduced interface.

Full View

Minimum View

Full View

The default view for VZAccess Manager is the Full View. To switch from Full View to Minimum View (see page 30), simply click the Change to Minimum View button or select Menu > View > Minimum.

Full View is divided into the Menus area, the Tabs area, and the Status area.

Chapter 3 The VZAccess Manager Interface

The following areas and objects appear on Full View:

● Menus — For more information on the menus, see “Menus” on page 40.

● Minimize to Taskbar Button — Click this button to minimize VZAccess Manager

to an icon in the system tray or taskbar. See “Using the System Tray Icon” on page 44 for more information.

● Minimum View Button — Click this button to change to Minimum View. See

“Minimum View” on page 30 for more information.

● Maximize Button — Click this button to maximize VZAccess Manager to full screen.

● Exit Button — Click this button to close VZAccess Manager.

● Tabs Area — The Tabs area displays the contents of the three tabs shown in Full

View: Networks, Statistics, and TXT Messaging. The Networks tab can only be accessed in Full View. In Minimum View, the tabs are accessed as separate dialogs from the View menu. For more information on the contents of these tabs/dialogs, see:

● Networks Tab (see page 24)

● Statistics Tab/Dialog (see page 36)

● TXT Messaging Tab/Dialog (see page 37)

VZAccess Manager User Guide

● Status Area — The Status area displays information about your wireless connection and your WWAN device. It allows you to connect to and disconnect from a wireless network. For more information, see “Status Area” on page 25.

Networks Tab

The Networks tab is the default tab displayed when you open Full View. The Networks tab is a list of available WWAN and Wi-Fi networks. Select the name of the network that you want to connect to and then click the Connect button in the Status area (see page 25) to establish a connection (or simply double-click the name of the network to which you wish to connect).

Based on configuration variations, the "Get Access" and "Detect Device" buttons may not appear.

Buttons

The following buttons may appear above the Available Networks area:

● Usage — Clicking this button displays a dialog with your usage information. If

your WWAN device is not connected, you must have text messaging enabled for your account in order to receive usage information.

● My Verizon — Clicking this button opens your default browser to the My Verizon

website login page.

● Get Access — The Get Access button will not be available if you have already

signed up for a long-term contract, activated and connected with VZAccess Manager. Clicking this button will open your default browser and take you to the Verizon Wireless activation site. Once there, you will be presented with a choice of either activating postpaid service or signing up for prepaid service .

Chapter 3 The VZAccess Manager Interface

WWAN network connected

WWAN network not connected

GlobalAccess connected

GlobalAccess not connected

not connected

● Network Selection — The Network Selection button is only available if you are

using a Global Access device. Click this button to open the Network Selection dialog. For more information see Global WWAN Devices.

● Detect Device — Clicking this button opens the Detect Wireless Device dialog.

For more information, see “WWAN Device Detection” on page 11.

Available Networks Area

The main area of the Networks tab shows any networks that are available. For all networks you can see the following:

● Available Networks — The first column shows a network type icon followed by

the name of the available network. The icons are explained below:

-Fi Network Open (no encryption) connected

-Fi Network Open (no encryption) not connected

-Fi Network Personal Encryption (WEP or WPA) connected

-Fi Network Personal Encryption (WEP or WPA) not connected

-Fi Network Enterprise Encryption (WEP, WPA, or 802.1x) connected

-Fi Network Enterprise Encryption (WEP, WPA, or 802.1x)

● Status — The Status column shows a textual description of the network.

Statuses include but are not limited to: “Device not detected”, “Not Connected”, “Connected”, “Connecting”, “Disconnecting”, and “Initializing".

● Signal — The Signal column shows a signal strength meter for the network.

Additional Information for Wi-Fi Networks

If you check the Display advanced Wi-Fi network information box on the Wi-Fi Preferences screen, (see page 70), additional information will be displayed for Wi-Fi networks. This includes channel, MAC address, and type of security.

Status Area

The Status area displays information about all your wireless connections and additional information about your WWAN device and connection. It allows you to connect to and

VZAccess Manager User Guide

disconnect from a wireless network, and to start and stop a VPN connection, if you have one configured.

Wireless Connection Information

The following indicators appear for all wireless connections:

● Connection Status — The Connection Status displays a textual message that

indicates the device state. The device states include but are not limited to: “Device not detected”, “Not Connected”, “Connected”, “Connecting”, “Disconnecting”, and “Initializing".

● Connection Timer — The connection timer indicates the length of time since you

established the WWAN connection.

hours, minutes and seconds.

● VPN Connection — The VPN Connection icon appears in the Connection Status

box. This icon has the following states:

(No

Icon)

VPN not connected

VPN connected

● Data Transmission Indicator — The Data Transmission Indicator appears in the

Connection Status box. This icon shows if data is being sent and/or received.

A red arrow indicates that data is being transmitted in the direction indicated. Hover over this indicator to view the total amount of data transmitted and received since the connection was established.

transmitted and received data may not be exactly same as billed data usage. To view actual data usage please use #DATA to access that information or view it on My Verizon.

Note: The information about the

+ 102 hidden pages