Verizon V-NE-HVM-E 3/03 User Manual

Verizon Home Voice Mail

Easy steps to get you started

User Guide

V-NE-HVM-E 3/03

w w w. v e r i z o n . c o m

Quick Reference Instructions Verizon Home Voice Mail

Your first step ... ALWAYS GET INTO YOUR MAILBOX FIRST

To do this from your home telephone, dial the Home Voice Mail system number, then enter your passcode.

Special keys that are always available ...

–

Cancel and Exit

Recorded Help

≠

Skip and Complete

To find out if you have new messages

Simply pick up your home telephone. If you hear the interrupted dial tone, new messages are waiting for you.

Once you’re in your mailbox ...

To listen to your messages

While listening to your messages ...

To replay a message

To save a message

™

To erase a message

To reply to a message

To copy a message

∞

To jump to the end of a message

To back up a few seconds

To pause for a few seconds

•

To jump ahead a few seconds

To skip a message

≠

Anytime you’re in your mailbox ...

To send messages

™

To change your greeting or name

£ ¡

To change your password

£ ™

To set up or erase a Multiple Mailbox

£ £

To set up Pager Notification

£ ∞ ¡

To set up Call Wake Up

£ ∞ ™

To set up Call Reminder

£ ∞ £

If you need assistance, call 1-800-523-0559 during normal business hours.

You may also go to our Web site ... www.verizon.com

Using Home Voice Mail

Now that you have set up your Home Voice Mail mailbox, you’re ready to learn how easy it is to use this service. Use this booklet as a guide to follow the simple voice instructions that tell you what choices you have at each step.

n Your Access Number is the phone

number you dial to reach Verizon Home Voice Mail each time you want to retrieve your messages or make any changes after setting up your Home Voice Mail service.

n Your Access Number is located on

your cover letter.

n Write your Access Number here so

you can find it easily.

Access Number:

________________________________

Useful Definitions

Home Voice Mail - A Verizon Voice Messaging Service

Mailbox Number - Your home telephone number or the telephone number that has Home Voice Mail

P a s s w o r d - Apersonal identification number that you create to access your Home Voice Mail mailbox (You can change your password as often as you like.)

Greeting - The announcement you record in your own words for your callers to hear, or the standard announcement provided by the system, if you choose

Main Menu - The list of options you choose from once you’ve dialed into the Home Voice Mail service

Special Keys - Now and then, the voice prompts will ask you to press —or

located on the bottom row of your telephone keypad

How To Retrieve Messages

You can only retrieve messages from a Touch-Tone telephone.

From Your Home:

If you have messages, you will hear an interrupted dial tone when you pick up the receiver.

n Dial your access number. n Enter your password when

prompted.

You will then hear how many messages you have, as well as the Main Menu options.

n To listen to your messages, press

⁄

From Outside Your Home:

n Dial your access number (with area

code if necessary).

n Press ±when your call is

answered.

n Enter your mailbox number (your

telephone number equipped with Home Voice Mail, starting with the area code).

n Enter your password when

prompted.

You will then hear how many messages you have, as well as the Main Menu options.

n To listen to your messages, press

⁄

4. To indicate that you have read and agree with the Limitations of Liability and Terms and Conditions, press ¡.

5. Listen carefully to the recorded instructions. They will guide you through setting up your mailbox — the place where your messages, greetings and password are stored and where all Home Voice Mail activities take place.

You will:

n Create your own 4- to 10-digit

password.

n Record the greeting your callers will

hear.

n Record a busy greeting* that your

callers will hear when your line is busy.

If you do not record a busy greeting, callers will always hear your regular greeting.

*Busy greeting is available only where facilities exist.

n Record your name as a label for

your mailbox.

n For Multiple Mailbox, there are a

few additional steps required to set up this feature. Please refer to “How To Set Up the Multiple Mailbox” section of this guide.

Before using Home Voice Mail for the first time ...

Take a few minutes to get set up. Follow the steps below and listen carefully to the recorded instructions. If you need assistance, just call 1-800-523-0559 during normal business hours and someone will help you.

1. Review the Limitations of Liability and Terms and Conditions for Home Voice Mail found at the end of this guide. During the set up process, you will be asked to indicate that you have reviewed this before you can proceed with setting up your mailbox.

2. Dial the Verizon Home Voice Mail system number. Wait for the system to answer.

3. Depending on where you are

at home

n Enter your starter password. n Press ≠. Now go to Step 4.

- or -

away from home

n Press

≠

n Enter your mailbox number,

which is the same as your home telephone number.

n Enter your starter password. n Press ≠. Now go to Step 4.

You will then have two choices:

n To keep your current password,

press ⁄.

n To change your current password,

press ¤.

How To Change Your Greetings:

You can easily change the greeting that people hear when they call and you are not available. You can also change your busy greeting.* Remember, if you choose not to record a busy greeting, your callers will always hear your regular greeting. For both regular and busy greetings, you can choose to have the service play the standard greeting if you don’t want to record a greeting in your own voice.

The pre-recorded standard regular greeting is:

“The person you called (recorded name or mailbox number) is not available right now. Please leave your message at the tone.”

The pre-recorded standard busy greeting is:

“The person you called (recorded name or mailbox number) is on the phone right now. Please leave your message at the tone.”

To reach the Personal Options Menu, press £at the Main Menu.

n To reach the Greeting/Name menu,

press ¡.

n To change your Greeting, press ¡.

You will then have two choices:

n To change your regular greeting,

press ¡.

n To change your busy greeting,*

press ™.

With either choice, your current greeting will be played:

n To keep your current greeting, press

n To change your current greeting,

press ™. When you are finished recording, press ≠.

n To select the standard greeting, press

When you choose to use the standard regular greeting or the standard busy greeting, the service will automatically play your recorded name or mailbox number to identify your mailbox to callers.

* Busy greeting is available only where facilities exist.

How To Change Your Recorded Name or Select Your Mailbox Number:

n To reach the Personal Options Menu,

press ‹at the Main Menu.

n To hear the Greeting/Name menu,

press ⁄.

n To hear your name or mailbox

number, press ¤.

You will then have three choices:

n To keep your current recorded name

or mailbox number, press ⁄.

n To record a new name, press ¤.

When you are finished recording, press ±.

n To use your mailbox number in place

of your name, press ‹.

After you hear each message, you will have the following three options:

n To replay a message, press ⁄. n To save a message, press ¤. n To erase a message, press ‹.

Note: You must save, erase or skip each message before you can listen to the next one.

Your mailbox can hold up to 30 messages that can be up to two minutes in length. This includes new messages from incoming callers and any saved messages. When the mailbox reaches this limit, callers will hear that the mailbox is full and is not accepting any new messages. Then, in order to receive any new messages, you will need to erase some of your messages.

Personal Options

From the Personal Options Menu you can change your password, greetings or name. You can reach the Personal Options Menu by pressing ‹at the Main Menu.

How To Change Your Password:

You can change your password as often as you like. Choose a password that’s easy for you to remember and hard for others to guess. It can be a word or number four to 10 digits long. It cannot be your telephone number, one digit repeated (for example, 44444), or a sequence of digits (for example, 12345). Memorize your password or write it down. If you ever f o rget your password, call a Product Support Line Representative.

n To reach the Personal Options Menu,

press ‹at the Main Menu.

n To hear your current password, press

From Another Home Voice Mail Subscriber’s Phone with the Same Access Number:

Retrieving messages from another Home Voice Mail subscriber’s phone with the same access number is the same as retrieving messages from outside your home (as described above).

What You Can Do with Messages

Each message you retrieve is marked with the day and time it was received. For example, your message will be marked:

“Received Monday, June 22, at 1:23 p.m.”

You will then hear the recorded message. You will hear new messages first, if you have any, followed by saved messages.

While listening to your messages you have the following options:

⁄ ¤ ‹ › ﬁ ﬂ

‡ ° · — ‚ ±

Replay

Save

Reply Copy Go to End of

Message

Back Up Pause

Skip Message

Erase

Jump Ahead

Main Menu

Help

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