Verizon V500AM User Manual

User Guide

V 00AM DUAL LINE DIG ITAL CORDLESS PHONE

with DUAL E PAD an d DIGITAL ANSWERING MACHI NE

DECT 6.0 DIG ITAL TECHNOLOGY

© 2008 Verizon

black Pantone 1795 C Liebreich Medienproduktion

User Guide V300.indd 1 28.02.2008 11:43:18 Uhr28.02.2008 11:43:18 Uhr

© 2008 Verizon. All rights reserved.
Verizon and the Verizon logos are trademarks of Verizon Trademark Services LLC.
All other trademarks are the trademarks of their respective owners.

Product photo may differ from actual product, however functionality remains
as stated above.
Specifi cations are subject to change without notice.

K

Y

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The handset at a glance

The handset at a glance

15

ÄÕ e

01/31 9:45 AM

14

13

12

10

Note:

Pictures in this user manual may differ from
the actual product.

Ê
Ë

INT 1

§§§§Menu§§§§

1 Display in idle status
2 Charge status of the batteries

= e U (empty to full)
= flashes: batteries almost empty
= U flashes: batteries charging

3 Display keys (page 13)
4 Control key

t Access to Call Log list.
s Access to directory.

5 Line keys

Answer an incoming call for Line 1/Line 2.
Make a call from Line 1/Line 2.

1

2

3

4

5

6

7
8

911

Start a second call from Line 2 while tele­phoning from Line 1 (see page 24).

6 End Call key, On/Off key

End call, cancel function, return to idle sta­tus, activate/deactivate handset (press and
hold in idle status).

7 2.5-mm socket (mono) for headset
8 Pound (#) key

Enter # symbol.
Keypad lock on/off (press and hold in idle
status).
Switch between uppercase and lowercase
letters for text entry.

9 Redial/Pause key

Open redial list (in idle status) or insert a
dialing pause (when editing a number).

10 Microphone
11 Intercom/Hold/Conference key

Set up an internal call.
Switch between an external call and internal
party (handset/base station), or transfer a
call during an external call.
Set up a conference call between an exter­nal line and an internal party (handset/base
station). Press and hold the key in hold­intercom mode.

12 Star (*) key

Ring tone on/off (press and hold).
Switch temporarily to tone dialing (DTMF).
Switch between AM and PM during time set­ting.
Change Call list display format.

13 Handsfree key

Answer or place a call in speaker mode.
Switch between speaker on and speaker off
(in off-the-hook mode).

14 Talk/Flash key

Answer or start a call.
Key flashes: incoming call.
Add a flash (in the directory).
Send FLASH (when off the hook).

15 Signal strength

ÄHandset is linked with the base station.
Ä

flashes: out of range.

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The base station at a glance

The base station at a glance

5

КХЙЧЕЛХЙЧЕ

4

SUN 09:23 AM 01/31

§§§§§§§§§Menu§§§§§§§§§

3

2

1

1 Numeric key pad
2 Control key

t Access to Call Log list.
s Access to directory.

3 Display keys (page 13)
4 Display in idle status

Ê ,Ë – Flashes when the respective line

is receiving an incoming call.

– Is on when the respective line is

–Off the hook
– In external talk mode
– On hold or in use mode

– Is displayed in the Call list to

show the line on which the call
came in.

Õ Flashes when the answer machine

is on.

É Flashes when the answer machine’s

message memory is full.

× Flashes when the answer machine

is controlled by a handset.

Å

Is on when the ring tone volume of
the base station is set to zero
(see page 28).

6

7

8

9

10

11
12

13
14

15

5 Answering machine On/Off key

Activate/deactivate answering machine.

6 Volume keys

– In idle mode: change the ring tone vol-

ume of the base station.

– During message playback: change the

volume of playback.

– During call: change the volume of the

loudspeaker.

– During call screening: change the vol-

ume of call screening.

7 Erase key

Erase the current message during playback.
Erase all old messages (press and hold in idle
mode).

8 Start/Stop key with integrated LED for

Line 1/Line 2

Start/stop playback.
LED status indicator:

– Is on when playing messages on the

respective line.

– Flashes slowly when there is at least one

new message on the answering machine
for the respective line.

– Flashes rapidly when the message mem-

ory for the respective line is full.

2

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The base station at a glance

9 Redial/Pause key

Open redial list (in idle status) or insert a
dialing pause (when editing a number).

10 Page key

Page handsets (press briefly).
Start the registration procedure (press and
hold in idle mode). You will hear a beep.

11 Mute key

Mute/unmute microphone.

12 Intercom/Hold/Conference key

Set up an internal call.
Switch between an external call and internal
party (handset/base station), or transfer a
call during an external call.
Set up a conference call between an exter­nal line and an internal party (handset/base
station). Press and hold the key in hold­intercom mode.

13 Line keys

Answer an incoming call for Line 1/Line 2.
Make a call from Line 1/Line 2.
Start a second call from Line 2 while tele­phoning from Line 1 (see page 24ff.).
LED status indicator:

– Flashes rapidly when the respective line

is receiving an incoming call.

– Flashes slowly when a handset is off the

hook on the respective line.

– Flashes very slowly when the respective

line is on hold on the base station.

– Is on when the base station is in talk

mode.

14 End Call key

End call, cancel function, return to idle sta­tus.

15 Talk/Flash key

Answer or start a call.
Add a flash (in the directory)
Send FLASH (when off the hook).

Please remember:

u If the answer machine is being oper-

ated from a handset, or if it is recording
a message, you cannot operate it from
the base station.

u If the start/stop key flashes although

the answer machine is switched off, it
means that there is still at least one
new message that has not been played
back.

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Contents

Contents

The handset at a glance . . . . . . . . 1

The base station at a glance . . . . 2

Safety precautions . . . . . . . . . . . 5

Notes on the operating

instructions . . . . . . . . . . . . . . . . . . 6

Symbols used . . . . . . . . . . . . . . . . . . . . 6

Example: menu input . . . . . . . . . . . . . . 6

Verizon V500AM –

more than just a telephone . . . . . 7

First Steps . . . . . . . . . . . . . . . . . . . 7

Pack contents . . . . . . . . . . . . . . . . . . . . 7

Installing the base station . . . . . . . . . . 7

Setting up the handset for use . . . . . . . 8

Area codes . . . . . . . . . . . . . . . . . . . . . 10

Making calls . . . . . . . . . . . . . . . . 11

Making an external call . . . . . . . . . . . 11

Ending a call . . . . . . . . . . . . . . . . . . . . 11

Answering a call . . . . . . . . . . . . . . . . . 11

Caller ID . . . . . . . . . . . . . . . . . . . . . . . 11

Handsfree operation . . . . . . . . . . . . . 12

Operating the telephone . . . . . . 12

Control key . . . . . . . . . . . . . . . . . . . . . 12

Display keys . . . . . . . . . . . . . . . . . . . . 13

Returning to idle status . . . . . . . . . . . 13

Menu guidance . . . . . . . . . . . . . . . . . 13

Writing, editing, and correcting

entries . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the directory and lists . . . 15

Directory . . . . . . . . . . . . . . . . . . . . . . . 15

Last number redial list . . . . . . . . . . . . 16

Calls list . . . . . . . . . . . . . . . . . . . . . . . 16

Operating the answer

machine . . . . . . . . . . . . . . . . . . . . 18

Operation using the base station

keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operation using the handset . . . . . . . 18

Setting up the answer machine . . . . . 21

Operating when on the move

(remote operation) . . . . . . . . . . . . . . . 22

Using the network mailbox . . . . 23

Configuring the network mailbox

for fast access . . . . . . . . . . . . . . . . . . . 23

Using several handsets . . . . . . . 24

Registering and de-registering

handsets . . . . . . . . . . . . . . . . . . . . . . . 24

Locating a handset ("paging") . . . . . . 24

Changing the base station . . . . . . . . . 24

Making internal calls . . . . . . . . . . . . . . 24

Accepting/rejecting call waiting . . . . . 25

Linking internal callers to

an external call . . . . . . . . . . . . . . . . . . 26

Making two external calls

simultaneously . . . . . . . . . . . . . . . . . . 26

Handset settings . . . . . . . . . . . . . 27

Changing the name of a handset . . . . 27

Changing the display language . . . . . 27

Setting the display contrast . . . . . . . . 27

Activating/deactivating auto answer . 27
Adjusting the loudspeaker and

earpiece volume . . . . . . . . . . . . . . . . . 27

Changing ring tones . . . . . . . . . . . . . . 28

Activating/deactivating the

key-touch tone . . . . . . . . . . . . . . . . . . 28

Base station settings . . . . . . . . . 28

System settings . . . . . . . . . . . . . . 29

Restoring the default settings . . 30

Appendix . . . . . . . . . . . . . . . . . . . 31

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contact with liquid . . . . . . . . . . . . . . . 31

Questions and answers . . . . . . . . . . . . 31

Specifications . . . . . . . . . . . . . . . . . . . 32

FCC / ACTA Information . . . . . . . . . . . . 33

Safety precautions . . . . . . . . . . . . . . . 34

Service (Customer Care) . . . . . . . . . . . 36

End-user limited warranty . . . . . . . . . 36

Index . . . . . . . . . . . . . . . . . . . . . . 40

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Safety precautions

Safety precautions*)

$

‹

Œ

Only use the power supply unit supplied as indicated on the bottom of the
device.

Only insert approved rechargeable batteries of the same type.
Never use ordinary (non-rechargeable) batteries, as they may pose a health
hazard or cause injury.

Do not charge the handset in the charging unit or base station while the headset
is connected.

Make sure the rechargeable battery is inserted in the correct direction.

Use the battery specified in these operating instructions.

The phone may affect medical equipment, so always turn your phone off before
entering a hospital or doctor's office.

!

Do not operate the phone in places where there is a risk of explosion
(such as paint workshops).

Do not install the base station in the bathroom. The handset and base station
are not splash-proof (see page 31).

Drivers must not use the phone while driving.

The phone must be turned off at all times in aircraft. Make sure the phone can-

ƒ

not be switched on accidentally.

If you give your telephone to someone else, you should also provide the operat­ing instructions.

Dispose of batteries and the phone carefully. Do not pollute the environment.

Emergency numbers cannot be dialed if the keypad lock is activated!

*) also see page 34

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Notes on the operating instructions

Notes on the operating
instructions

This section explains the meaning of cer­tain symbols and typographical conven­tions used in this user guide.

Symbols used

On/Off (example)

Select one of the two menu
functions specified.

~ Enter digits or letters.

§Back§ The display keys' current func-

tions are shown in reverse and
are highlighted in the lower
display line. Press the display
key below to launch the func­tion.

q Press the top or the bottom of

the control key: scroll up or
down.

c / Q / * etc.

Press the corresponding key of
the handset.

Example: menu input

In the user guides, the steps you need to
perform are shown in abbreviated form.
This is illustrated below using "Changing
the display language" as an example.

What you need to do is explained in the
box.

§Menu§ ¢ Settings ¢ Handset ¢ Language

¢ English/ Español/ Français

¤ With the handset in idle status, press

the right display key to open the main
menu.

¤ Select Settings using the control key q

– press the control key at the top or
bottom.

¤ Press the §OK§ display key to confirm the

function Settings.

The Settings submenu is displayed.

¤ Press the bottom of the control key s

repeatedly until Handset is selected.

¤ Press the §OK§ display key to confirm the

function.

The Handset submenu is displayed.

¤ Press the bottom of the control key s

repeatedly until Language is selected.

¤ Press the §OK§ display key to confirm the

function.

The Language submenu is displayed.

¤ Select the language you want using

the control key q – press the control
key at the top or bottom.

¤ Press the §OK§ display key to confirm the

selected language.

The language is now changed for all text.

6

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Verizon V500AM – more than just a telephone

Verizon V500AM –
more than just a telephone

Your phone not only lets you store up to
50 phone numbers (page 15), it can do a
whole lot more:

u Phone directly using the base station:

Your base station has the same keys as
your handset. So nearly all functions
you usually use on the handset are also
available directly on the base station.

u Use two telephone lines with only one

telephone.

u Make conference calls with two exter-

nal parties (page 27).

u View missed calls on your phone

(page 16).

u ECO DECT uses a power supply with

low power consumption. Your handset
reduces the transmission power
depending on its distance from the
base station (close-up range).

First Steps

Pack contents

u One base station Verizon V500AM
u One telephone line cord
u One AC adapter for the base station
u One User Guide

For Verizon V500AM-1

u One Verizon V500H handset with bat-

tery cover

u Two batteries
u One belt clip

For Verizon V500AM-2

u Two Verizon V500H handsets with bat-

tery cover

u One Verizon V100C charging cradle
u One AC adapter for the charging cradle
u Four batteries
u Two belt clips

Note:

The transmission power of the base station is
lowered to its minimum level when the hand­set is placed in the base station and only one
handset is registered on the base station.

Headset socket

Which headsets are compatible?
Please call Verizon Service at

1-866 374 3864 for more information, or
contact
www.verizon.com
tions about the use of your telephone.

Caution:

Do not charge the handset in the charging unit
or base station while the headset is connected.

Have fun using your new phone!

if you have any ques-

Installing the base station

The base station is designed for use in
closed, dry rooms in a temperature range
of +41°F to +113°F.

Set up the base station at a central point
on the premises.

Please note:

u Never expose the phone to heat

sources, direct sunlight, or other elec­trical appliances.

u Protect your phone from moisture,

dust, corrosive liquids, and vapors.

Range and reception strength

Range:

u Up to 984 feet in the open
u Up to 165 feet in buildings

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First Steps

Reception strength:

The display shows if the handset is linked
to the base station:

u Ä is on: handset is linked to the base

station.

u Ä flashes: no reception; handset is out

of range or not registered.

Connecting the base station

¤ First connect the power adapter and

then the phone jack as shown below.

1

3

Setting up the handset for use

Inserting the batteries

Caution:

Use only rechargeable UL-approved AAA bat­teries. Never use a conventional (non­rechargeable) battery or other battery types as
this could result in significant health risks and
personal injury. For example, the batteries
could explode. The phone could also malfunc­tion or be damaged as a result of using batter­ies that are not of the recommended type.

Note:

If attached, remove the belt clip before open­ing the battery cover.

¤ Open the battery cover.

2

1 110-V power adapter
2 Back of the base station
3 Phone jack with phone cords

Please note:

u The power adapter must always be

connected, as the phone will not oper-

ate without an electrical supply.

u Your answer machine is set to give a

standard announcement.

¤ Insert the batteries according to the

correct polarity (see diagram).

The polarity is indicated in/on the battery
compartment.

¤ Close the cover, and press the top so

that it clicks into place.

8

Attaching the belt clip

There are notches for attaching the belt
clip on the side of the handset at the same
height as the display.

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First Steps

¤ Press the belt clip onto the back of the

handset so that the protrusions on the
belt clip engage the notches.

Placing the handset in the base station

¤ Place the handset in the base station

with the handset's display facing out­wards.

Charging the batteries for the first time

¤ To charge the batteries, leave the hand-

set in the base station or charging cra­dle continuously for ten hours.

The alternately flashing battery icons =

on the upper right side of the display

U

screen indicate that the batteries are
being charged.

Note:

– If the handset has turned itself off because

its batteries are empty, and you then place
the handset into the base station, it will
turn on automatically.

– Only place the handset into the base sta-

tion or charging cradle specifically
intended for it.

– During handset operation, the battery icon

e indicates the charge status of the bat-

teries (page 1).

– The batteries may feel warm when they are

charging. This is not dangerous.

§Menu§ ¢ s ¢ Settings ¢ Date/Time

¢ Set Date/Time

~ Enter the time and date using

10 digits, for example, Q

M 1 5 Q 1 1
5 Q N for January 15,

2008, 07:15 AM. If the 12­hour time format is set, use

the * key to switch between
am and pm.

To correct an incorrect entry,
overwrite the character by typ­ing the correct one.

§OK§ Press the display key to save

You can change the date and time format:

§Menu§ ¢ s ¢ Settings ¢ Date/Time

changes.

¢ Set Format

¤ Choose between day/month and

month/day date formats:

¢ Date Format ¢ DD/MM/MM/DD

s

¤ Choose between 12- and 24-hour time

formats:

¢ Time Format ¢ 12 Hours/24 Hours

s

Selecting the line settings

For each handset and the base station,
you can set how your telephone will use
the two telephone lines:

For questions and troubleshooting,
see page 31.

Setting the date and time

You should set the date and time, for
example, to ensure the correct time of
incoming calls is recorded.

To change the time and date, open the
input field using:

Auto All incoming calls will ring. For

outgoing calls, your phone
will use whichever line is cur­rently free.

Line 1/Line 2

Only incoming calls on the
respective line can be
answered with the c key.
For outgoing calls, your phone
will always use the selected
line.

If you have selected Line 1 or Line 2, you
can still answer or make a call on the free
line by using the C or h keys.

9

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First Steps

Selecting line settings for a handset

§Menu§ ¢ s ¢ Settings ¢ Handset

¢ Line Setting ¢ Auto/Line 1/Line 2

q Select entry and press §OK§.

Selecting line settings for the base station

§Menu§ ¢ s ¢ Settings ¢ Base

¢ Line Setting ¢ Auto/Line 1/Line 2

q Select entry and press §OK§.

Area codes

To make a call using the Incoming Calls list
(page 16), your phone's area code must
be stored. If you reside in a service area
where Line 1 and Line 2 have been assig­ned different area codes by your network
provider, you are able to store area codes
for Line 1 and Line 2 independently of
each other.

§Menu§ ¢ s ¢ Settings ¢ System

¢ Area Code

Line 1/Line 2

Select the line for which you
want to set the area code and

§OK§.

press

~ Enter your area code and press

§OK§.

Display in idle status

Once the phone is registered and the time
set, the idle display looks as shown here
(example). If the answer machine is acti­vated, the header will also display the ans­wer machine symbol

ÄÕ e

01/31 9:45

Õ.

Ê
Ë

INT 1

§§§§Menu§§§§

Your phone is now ready to use.

10

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Making calls

Making calls

Making an external call

External calls are calls using the outside
telephone network.

~c Enter the number and press

the Talk key c or Handsfree
key d.

Or:
c~ Briefly press the Talk key c

or Handsfree key d, and
then enter the number.

To cancel the dialing operation, press the
End Call key a.

Depending on the line settings of the used
handset/base station (see page 9), the
telephone selects the line. You can use the
line keys C or h instead of the c or
d key to select the line for this call.

You are shown the duration of the call
while the call is in progress.

Note:

Dialing using the directory (page 15) or Calls
list (page 16) saves time re-entering numbers.

Ending a call

Depending on the line settings of the used
handset/base station (see page 9), the
telephone reacts differently:

u If you have selected Auto, you can use

the Talk key c or Handsfree key d
for calls on both lines.

u If you have selected Line 1 or Line 2, you

can only answer calls on the selected
line with the Talk key c or Handsfree
key d. For calls on the other line, you
must use the C key or h key to
answer the call.

If the handset is in the base station or
charger and the Auto Answer function is
activated (page 27), the call will be
answered automatically when you lift the
handset from the base station or charger.
Lifting the handset from the base station
or charger in this case has the same effect
as pressing the Talk key c.

You can press the
the ring tone without answering the call.
You can answer the call as long the call is
displayed on the screen.

§Quiet§ display key to mute

Note:

If two calls are ringing simultaneously on the
two lines, your telephone display will switch
from one line to the other every 3 seconds.

¥ Use the C key or h key to answer the

call.

a Press the End Call key.

Answering a call

The handset indicates an incoming call in
three ways: by ringing, by a display on the
screen, and by the flashing Talk key c.

The base station indicates an incoming
call in three ways: by ringing, by a display
on the screen, and by the flashing line key
C or h.

You can accept the call by:

¤ Pressing the Talk key c.
¤ Pressing the line key C or h.
¤ Pressing the Handsfree key d.

Caller ID

Caller ID (CID) is an optional subscription
service provided by your telephone ser­vice provider. This feature supplies incom­ing caller identification information that
will be displayed on your handset.

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Operating the telephone

Call display with Caller ID/Name

If the number of the caller is stored in your
directory, you will see the caller's name.

The following is displayed in place of the
number:

u External, if no number is transmitted,

or the caller has not subscribed to
Caller ID.

u Withheld, if the caller has withheld

Caller ID.

Handsfree operation

You can activate the speakerphone at any
time to provide handsfree operation dur­ing a call.

Activating/deactivating handsfree

Activating while dialing

~d Enter the number and press

the Handsfree key.

¤ You should inform your caller before

you use the handsfree function so that
the caller knows someone else is listen­ing.

Operating the telephone

Most of the keys are the same on the
handset and on the base station, so that,
with few exceptions, you can operate the
base station the same way as the handset.

Activating/deactivating the handset

a Press and hold the End Call

key.

Activating/deactivating the keypad
lock of the handset

# Press and hold the pound key.

Keypad Locked appears in the display when

the keypad lock is activated.
The keypad lock is deactivated automati-

cally if someone calls you. It is re-activated
when the call is finished.

Control key

Switching between the earpiece and the
handsfree mode

d Press the Handsfree key.
During a call and when listening to the

answer machine, turn handsfree on or off.
For how to adjust the volume,

see page 27.

12

1

1 Control key

In the description below, the side of the
Control key (up, down), which you must
press depending on the operating
situation, is marked in black, for example,

t for "press up on the Control key".

The Control key has different functions:

When the handset is in idle status

s Open the directory
t Open call log list (page 16)

In input fields

You can use the Control key to move the
cursor backwards

t or s forwards.

Verizon V500 / USA EN / A31008-M1931-R301-1-6019 / telefony.fm / 30.4.08

Operating the telephone

In the main menu, lists and submenus

t / s Scroll up/down line by line.

When the handset is off the hook or when
the answer machine is playing

t / s Increase/decrease volume

Display keys

The function of the display keys changes
depending on the particular operating sit­uation. Example:

§§§§§Back§§§§§ † §§§§Menu§§§§§

1

2

Returning to idle status

You can return to idle status from any­where in the menu as follows:

¤ Press the End Call key a.

Or:

¤ Do not press any key: after 2 minutes,

the display will automatically return to
idle status.

Changes that you have not confirmed or
saved by pressing

An example of the display in idle status is
shown on page 10.

Menu guidance

Your phone's functions are accessed using
a menu that has a number of levels.

Main menu (first menu level)

§OK§ will not be saved.

1 The display keys' current functions are

shown on the bottom display line.

2Display:keys

The most important display symbols are:

§§§§§Menu§§§§ Open the main menu (in idle

mode) or the context-depen­dent menu.

§§§§§Back§§§§ Go back one menu level.

§§§§§§§OK§§§§§§§ Confirm your choice or save

edited characters.

§§§§Clear§§§§§ Clear key: deletes one charac-

ter at a time from right to left
(press briefly), or deletes all
characters (hold).

¤ Press the display key §Menu§ with the

handset in idle status to open the main
menu.

The main menu functions are shown on
the screen in a list.

To access a function, open the corre­sponding submenu (next menu level):

¤ Navigate to the function using the con-

trol key q. Pressing the display key

Submenus

The functions in the submenus are dis­played as lists.

To access a function:

§OK§.

¤ Scroll to the function with the control

key q and press

Pressing the §Back§ display key returns you
to the previous menu level. a cancels
the operation.

§OK§.

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Operating the telephone

Writing, editing, and correcting
entries

Correcting incorrect entries

You can correct incorrect characters in the
text by navigating to the incorrect entry
using the control key. You can then:

u Press §§§§Clear§§§§§ to delete the character to

the left of the cursor.

u Insert characters by typing.

Writing and editing names

The following rules apply when creating
an entry:

u Control the cursor with q.
u Press the pound key # to switch

between uppercase and lowercase.

Entering special characters

You can enter special characters using the

Q or 1 key.

Q .0,/:;"’!?*+-%\^~|

1 SPACE1@_#=<>

()&$[]{}

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Using the directory and lists

Using the directory and lists

The options are:

u Directory
u Last Number Redial list
u Calls list

You can store a maximum of 50 entries in
the directory. Each entry must consist of a
name and a number.

The directory is stored in the base station
and is shared by all registered handsets.

Directory

In the directory, you can store phone
numbers and the names associated with
them.

¤ With the handset in idle status, open

the directory by pressing the s key.

Selecting a directory entry

s Open the directory.
You have the following options:

u Use q to scroll to the entry until the

desired name is selected.

u Enter the first character of the name, or

scroll to the entry with s, if necessary.

Dialing with the directory

s ¢ q (Select entry)
c/d Press the Talk key or the

Handsfree key.
The number is dialed.

You can press the C or h key instead,
if you want to specify which line to use.

Managing entries in the directory

s ¢ q (Select entry)

Length of entries

Number: max. 24 digits
Name: max. 16 characters

Saving a number in the directory

Saving the first entry in the directory

With your handset in idle mode:
~ Enter the number and press

§Save§.

~ Enter the name and press §OK§.
~ Correct the number, if neces-

sary, and press

Saving additional entries in the directory

s ¢ §Menu§ ¢ New Entry
~ Enter the name and press §OK§.
~ Enter the number and press

§OK§.

You can use the Clear key to delete one
character at a time from right to left (press
briefly) or all characters (press and hold).

§OK§.

Viewing an entry

§Menu§ ¢ View

The entry is displayed.
Go back with

§Back§.

Editing entries

§Menu§ ¢ Edit Entry

~ Edit the name and press §OK§.
~ Edit the number and press §OK§.

You can use the Clear key to delete one
character at a time from right to left (press
briefly) or all characters (press and hold).

Deleting entries

§Menu§ ¢ Delete

Delete the displayed entry.

Or:

§Menu§ ¢ Delete List

¤ Confirm question Delete? by pressing

§OK§.

All entries in your directory will be deleted.

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Using the directory and lists

Adding a displayed number to the
directory

Numbers that appear in a list, such as the
Calls list or the Last Number Redial list can
be added to the directory. If you have
Caller ID and the name is transmitted, the
first 16 characters of the transmitted
name are copied to the name line.

A number is displayed:

§Menu§ ¢ Copy To Dir.

¤ Complete the entry as described in the

section "Saving a number in the direc­tory" (see page 15).

Last number redial list

The Last Number Redial list contains the
ten numbers last dialed with the handset/
the base station (max. 32 digits). If one of
the numbers is in the directory, then the
corresponding name will be displayed. If a
number has been dialed several times,
only the last try is shown in the list.

Manual last number redial

k Press the key.
q Select the entry.
c/d Press the Talk key or the

Handsfree key.
The number is dialed.

You can press the C or h key instead,
if you want to specify which line to use.

When displaying a name, you can have the
respective phone number displayed:

§Menu§ ¢ View

The following functions can be selected
with q:

View (as in the directory, page 15)
Copy To Dir.

Copy an entry to the directory
(page 16)

Delete (as in the directory, page 15)
Delete List (as in the directory, page 15)

Calls list

Requirement: Caller ID Presentation (CIP,
seepage12)

The numbers of the last 10 incoming calls
are stored.

¤ With the handset in idle status, open

the directory by pressing the t (CID)
key.

Dialing with the Calls list

t ¢ q (Select entry)

If necessary, press * key to
change number format for
dialing.

c/d Press the Talk key or the

Handsfree key.
The number is dialed.

You can press the C or h key instead,
if you want to specify which line to use.

Viewing an entry

t ¢ q (Select entry)

§Menu§ ¢ View

The entry is displayed.
Go back with

§Back§.

Managing entries in the Last Number
Redial list

k Press the key.
q Select the entry.

§Menu§ Open menu.

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Using the directory and lists

List entry

New messages are at the top. A list entry
contains the following information:

u List type (in header)
u Status of entry (new entries are marked

with a star in the header)

u Name of caller; if name is transmitted

using CID or stored in directory
Caller's phone number; if only the num-

ber is transmitted
External, if no number is transmitted or

the caller has not subscribed to Caller
ID

Withheld, if the caller has withheld
Caller ID

You can add the number of the caller to
the directory (page 16).

u Date and time of call (if set, page 9)
u Line: Ê or Ë behind the text shows

whether the call has come in on Line 1
or Line 2.

You can manage the entries in the same
way as the entries of the Last Number
Redial list (see page 16).

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Operating the answer machine

Operating the answer
machine

You can use the answer machine for both
lines or only for one line, depending on
your needs.

You can operate the base station's answer
machine using the handset, using the key­pad of the base station (page 2), or using
remote operation (from another phone/
cell phone).

Announcement mode

You can use the answer machine in two
different modes.

u In Answer & Rec. mode, the caller hears

your announcement and can then
leave a message.

u In Answer Only mode, the caller hears

your announcement but cannot leave a
message.

Operation using the base station
keys

You can use the base station keys for the
most commonly used functions of your
answer machine. For more information,
see page 2.

The display of the base station may show
the symbols shown here:

КХЙЧЕЛХЙЧЕ

SUN 09:23 AM 01/31

§§§§§§§§§Menu§§§§§§§§§

The following symbols provide informa­tion about the answer machine. Symbols
on the left side of the display refer to Line
1, while symbols on the right side refer to
Line 2.

Õ is on The answer machine is on.

É flashes The message memory is full.

× flashes The answer machine is con-

trolled by a handset.

For the other symbols, see page 2.

Operation using the handset

Most of the functions described are also
available using the keys and the display of
your base station.

Call screening

While recording a message, you can auto­matically listen through the loudspeakers
of the base station, if you have activated
call screening (see page 21).

Status of the answer machine

The LED in the Start/Stop key and the sym­bols in the display of the base station indi­cate the status of the answer machine.

The LED in the respective Start/Stop key
ø or ù

u Is on when playing messages on the

respective line.

u Flashes slowly when there is at least

one new message on the answering
machine for the respective line.

u Flashes rapidly when the message

memory for the respective line is full.

18

You can also listen through the loudspeak­ers of registered handsets:

§Screen§ Press the display key.

The handset loudspeaker is activated. You
can switch it off with the Handsfree key
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Operating the answer machine

Switching the answer machine on/off

You can switch the answer machine on
and off separately for each line.

§Menu§ ¢ Answer Machine ¢ Ans On/Off

Line 1/Line 2

Select the line for which you
want to switch the answer
machine on/off and press

On/Off Select an entry and press §OK§.

The × icon for the respective line is dis­played on the screen.

The phone includes a prerecorded
announcement for the answer and record
mode and announce-only mode. If a per­sonal announcement has not been
recorded, the corresponding prerecorded
announcement is used.

§OK§.

Recording a personal announcement/
announce only

You can record different announcements
for each line.

§Menu§ ¢ Answer Machine ¢ Record OGM

Line 1/Line 2

Select the line for which you
want to record an announce­ment and press

Answer & Rec./Answer Only §OK§

Select the mode in which you
want to record the personal
announcement.

Record

You will hear the ready tone (short tone).

§OK§ Press the display key to start

recording.

§OK§.

¤ Now record your announcement (must

be at least 3 seconds long).

The recorded announcement will be
played back automatically. You can record
the announcement again by repeating
these steps.

Please note:

u Recording ends automatically if the

maximum recording time of 60 sec­onds is reached.

u If you cancel the recording, the prere-

corded announcement will be used.

u The recording is canceled if the answer

machine memory is full.

¤ If necessary, delete old messages

and repeat the recording.

Playing back announcements

§Menu§ ¢ Answer Machine ¢ Record OGM

¢ Line 1/Line 2 ¢ Answer & Rec./

Answer Only

§OK§ Press the display key to start

Play

playback.

If a personal announcement has not been
recorded, the corresponding prerecorded
announcement is used.

Deleting announcements

§Menu§ ¢ Answer Machine ¢ Record OGM

¢ Line 1/Line 2 ¢ Answer & Rec./

Answer Only

Delete

After deletion, the corresponding prere­corded announcement will be used.

§OK§ Press the display key to delete

the personal announcement.
If no personal announcement
exists, you will hear an error
tone.

Note:

When recording your announcement, speak
directly into the handset's microphone, as if
talking on the phone. You can also use the
base station to record announcements.

§OK§ Press the display key to end

the recording.

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Operating the answer machine

Selecting an announcement mode

You can choose between Answer & Rec.
and Answer Only.

§Menu§ ¢ Answer Machine ¢ Answer Mode

¢ Line 1/Line 2 ¢ Answer & Rec./

Answer Only

q Select announcement mode

and press

The selected mode is saved even after the
answer machine is deactivated.

§OK§.

Note:

If the message memory is full when in Answer

& Rec. mode, the selection is interrupted and

you will receive instructions to delete old mes­sages.

¥ Delete old messages.

The answer machine automatically switches
back to the mode set once deletion is com­plete, or you can select another recording
mode.

Playing back messages

The date and time of each message is
logged (provided this has been set,
page 9) and displayed during playback.

Playing back new messages

New messages that you have not yet lis­tened to are indicated by a slowly flashing
LED on the respective Start/Stop key
(see page 2).

§Play§ Press the display key to start

playback.

If you have new messages only for one
line, playback starts immediately.

If you have new messages for both lines:

Line 1/Line 2 Select the line and press

The display now shows you the status of
your answer machine.

§OK§.

The following example shows a display of
a handset when playing back new mes­sages:

Play

2
1

1 Date when message was recorded.
2 New: you have not yet listened to the mes-

sage.

3 01/02: The first of two messages is played.
4 Time when message was recorded.
5 Line on which message was recorded.

If you have...

u New messages:

New (2) is displayed. The number of

messages (3) only indicates the
number of new messages. The first of
the two new messages is played back.

u Messages that you have already lis-

tened to:

New (2) is not displayed. The number of

messages (3) only indicates the
number of old messages: 01/02 means
that the first of two old messages is dis­played.

New
01/31 09:45 AM

§§§§§Back§§§§§ U §§§§Menu§§§§

Ê 01/02

3
4

5

Play

Ê 01/02

01/31 09:45 AM

§§§§§Back§§§§§ U §§§§Menu§§§§

u No messages:

No Messages appears on the display

screen.

Play

No Messages

20

An announcement tells you if there are
any new messages, just old messages, or
no messages.

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Operating the answer machine

If there are new messages, playback
begins with the first new message. After
the last new message, you will be
returned to the Play menu.

After a new message has been played
completely, its status becomes "old".

If the message concerned has been saved
with the date and time, you will hear an
appropriate announcement before play­back begins.

Playing back old messages

You can listen to old messages if there are
no more new messages.

§Menu§ ¢ Answer Machine ¢ Play

¢ Line 1/Line 2

§OK§ Press the display key to start

playback.

Controlling playback

During message playback:

§Menu§ Press the display key to enter

the Options menu.

u Repeat

Repeat playback of actual message.

u Next/Previous

Jump to playback of the following or
previous message.

u Delete

Delete current message.

Deleting individual old messages

During playback:

§Menu§ ¢ Delete

§OK§ Press the display key to delete

the current message.

Picking up a call from the answer
machine

You can pick up a call while the answer
machine is recording a message or being
operated remotely:

c Press the Talk key.
Recording stops and you can speak to the

caller.
If two seconds of the call have already

been recorded when you pick it up, the
call will be displayed as a new message.

You can accept the call on every handset.
If you use call screening on a handset, only
this handset can answer up the call.

Setting up the answer machine

The answer machine has already been
preconfigured at the factory. Change indi­vidual settings using the handset or the
corresponding keys of the base station.

Activating/deactivating call screening

Deleting messages

You can delete old messages all at once or
individually.

Deleting all old messages

§Menu§ ¢ Answer Machine ¢ Delete Old

¢ Line 1/Line 2

Msgs

Delete? §OK§ Press the display key to con-

firm you want to delete all old
messages.

If you have no old messages, you will hear
an error tone and No Messages will display
on the screen.

While recording a message, you can listen
through the loudspeakers of registered
handsets and the base station.

§Menu§ ¢ Answer Machine ¢ Settings

¢ Call Screening

If you use the handset for this setting:

Base/Handset

Select this if you want to make
the setting for the handset or
the base station.

On/Off Press the

confirm your selection.

The default setting for the base station is

On; the default setting for the handset is
Off.

§OK§ display key to

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Operating the answer machine

For call screening on the handset:

§Screen§ Press the display key to start

call screening.

Toll-Saver Mode – Call acceptance/
charge saving function for remote
operation

For each line, you can set when you want
the answer machine to respond to calls.

The options are: 2 Rings, 4 Rings, 6 Rings,

8 Rings, as well as the cost-saving setting
Toll Saver.

Note:

The number of rings refers to the ring tones of
the base station. If you have selected another
ring tone, the number of rings you hear may
differ from the selected number of rings.

When Toll Saver is set, the following deter-
mines when the answer machine accepts
calls:

u If no new messages are present, the

answer machine accepts calls after 4

Rings.

u If new messages are present, the

answer machine accepts calls after 2

Rings.

When operating remotely, you know there
are no new messages after hearing 2 rings
(otherwise the answer machine would
have already accepted your call). There
will be no call charges if you hang up now.

§Menu§ ¢ Answer Machine ¢ Settings

¢ Ring Delay ¢ Line 1/Line 2

¢ 2 Rings/4 Rings/6 Rings/8 Rings/Toll Saver

§OK§ Press the display key to con-

firm your selection.

Changing the language of voice
prompts and prerecorded
announcements

You can select English, Spanish, or French
as the language of voice prompts and pre­recorded announcements. You can select
different languages for line 1 and line 2.

§Menu§ ¢ Answer Machine ¢ Settings

¢ Voice Language ¢ Line 1/Line 2
¢ English/Español/Français

§OK§ Press the display key to con-

firm your selection.

Operating when on the move
(remote operation)

You can check or activate the answer
machine from any other telephone (hotel,
pay phone, etc.).

Requirements:

u The phone you are using for remote

operation must have tone dialing
(DTMF), so that you hear different
tones when you press the keys.

u You must activate Remote Access.

Activating Remote Access

§Menu§ ¢ Answer Machine ¢ Settings

¢ Remote Access ¢ On/Off

§OK§ Press the display key to con-

firm your selection.

Calling the answer machine and
playing back messages

~ Dial your own number.
;~ While listening to your

announcement, press the ;
key and enter the system PIN.

You will be informed whether any new
messages have been recorded. The mes­sages are then played back. You can now
operate the answer machine using the
keypad.

Operating the answer machine using the
keypad

The following keys are used:

0 Delete the current message.

A Repeat the previous message.

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Using the network mailbox

B Play the message.

3 Skip to the next message.

G Turn on the answering machine.

H Stop message playback.

9 Turn off the answering machine.

; Enter the remote access code if

the answering machine is on.

Note:

After message playback, if no key operation
is detected for 10 seconds, the call will be
terminated.

Activating the answer machine

~ Dial your own number.

¤ Allow the phone to ring until the ring

back tone stops and the phone
answers.

~

G Press the G key.

You will hear a beep. Your answer
machine is now activated and the acti­vated announcement is played back.

Deactivating the answer machine

~ Dial your own number.

;~ While listening to your

9 Press the 9 key.

You will hear a beep. Your answer
machine is now deactivated.

Enter system PIN.

announcement, press the ;
key and enter the system PIN.

Configuring the network mailbox
for fast access

Entering the network mailbox number

§Menu§ ¢ Voice Mail ¢ Settings

¢ Line 1/Line 2

~ §OK§ Enter the number of the

network mailbox and

§OK§.

press

The setting for fast access applies to all
handsets.

If your network voice mail requires a pass­word for access, it is possible to add a pass­word by entering pauses immediately
after entering the mailbox access number,
then entering your password.

Calling your network mailbox

§Menu§ ¢ Voice Mail ¢ Call VM

¢ Line 1/Line 2

§OK§ Select which mailbox you

want to call and press

If you have new messages in your network
mailbox:

§Call§ Press the display key to call

your network mailbox.

If you have new messages only for one
network mailbox, the respective mailbox
is immediately called.

If you have new messages for both net­work mailboxes:

When using a handset:

Line 1/Line 2

Select the line and press
start the call.

When using the base station:

§OK§.

§OK§ to

Using the network mailbox

The network mailbox is your network pro­vider's answer machine within the net­work. You cannot use the network mail­box unless you have requested it from
your network provider.

Line 1/Line 2 Press the respective display

key to start the call.

For further operation steps, please refer to
the instructions provided by your mailbox
operator.

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Using several handsets

Using several handsets

Registering and de-registering
handsets

You can register up to five handsets with
your base station.

A Verizon V500H handset can be regis­tered with up to four base stations.

Registering the Verizon V500H
handset

On the handset

§Menu§ ¢ Settings ¢ Registration

¢ Register HS

q Select the base you want to

register your handset with and

§OK§. Bases that have

press
been registered will be marked

by ½.
~ Enter your PIN and press
The handset will be registered.

§OK§.

Locating a handset ("paging")

You can locate your handset using the
base station.

¤ Press the Registration/Paging key on

the base station briefly.

¤ All handsets will ring at the same time

("paging"), even if the ringers are
switched off.

You can press the
mute the ring tone without answering
the call.

§Quiet§ display key to

Ending paging

¤ Briefly press the Registration/Paging

key on the base station or press the Talk
key c on the handset.

Changing the base station

If your handset is registered to more than
one base station, you can set it to a partic­ular base station or to the base station
that has the best reception (Best Base).

§Menu§ ¢ Settings ¢ Registration

¢ Select Base

On the base station

Within 60 secs. press and hold the regis­tration/page key on the base station
(see page 2) (approx. 5 secs.).

De-registering handsets

You can de-register any registered handset
from your Verizon V500AM.

§Menu§ ¢ Settings ¢ Registration

¢ Unregister HS

~ Enter your PIN and press §OK§.

Q Select the handset you want to

de-register and press

§OK§ Press the display key to con-

firm deletion.

§OK§.

q Select one of the registered

base stations or Best Base and

§OK§.

press

Making internal calls

Internal calls to other handsets registered
with the same base station or to the base
station are free.

j Initiate internal call.
q Select the handset or the base

station you want to call and

§OK§.

press

Note:

If only one handset is registered to the base,
the internal call will be established immedi­ately after pressing the

Ending a call

a Press the End Call key.

j key.

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Using several handsets

Transferring a call to another handset

You can transfer an external call to
another handset (connect) or to the base
station.

¤ Initiate an internal call to the handset

or the base station you want to transfer
the call to (see above).

Attended call transfer

When the internal party answers:

¤ If necessary, announce the external

call.
a Press the End Call key.
The external call is transferred to the other

handset/the base station.
If the internal party does not answer,

press the
external call. If the internal party is busy,
you will hear the busy tone and return
automatically to the external call.

Unattended call transfer

a Press the End Call key.
The external call is directly transferred to

the other handset.
Then, if the internal party does not

answer, the call will automatically return
to you (the display will show External Call).

§End§ display key to return to the

Accepting/rejecting call waiting

If you get an external call while conduct­ing another external or internal call, you
will hear the call waiting tone (short
tone). The caller's number or name will
appear on the screen if caller ID is ena­bled.

Call waiting while conducting an internal
call

a Press the End Call key to end

the internal call.

¤ Answer the external call as described in

the section "Answering a call"
(see page 11).

You are connected to the waiting call.

Call waiting while conducting an external
call on the same line as the waiting call

§Accept§ Press the display key to answer

the incoming external call.

The actual call is put on hold. You are con­nected to the waiting call. You have the
following possibilities:

–Press the Talk key c to switch

between the callers.

–Press end call key a to end the call

with the online party.

Hold while making internal call

When you are speaking to an external
party, you can simultaneously call an
internal party.

¤ Initiate an internal call as described in

the section "Making internal calls"

(see page 24).
The external party hears the hold melody.
Use the j key to switch between the

internal and external parties.

Ending the internal call

¤ Ask the other internal party to end the

call.
You are reconnected to the external caller.

Or:

a Press the End Call key to end

the existing external call.

¤ Answer the external call as described in

the section "Answering a call"
(see page 11).

You are connected to the waiting call.

Call waiting on the other line while
conducting an external call

C/h Press the line key of the wait-

ing call.

The actual call is put on hold. You are con­nected to the waiting call.

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Using several handsets

Linking internal callers to
an external call

Important: The Listening In function must
be activated.

You are conducting an external call. An
internal caller can listen in on this call and
take part in the conversation. The other
parties are made aware of additional lis­teners by a signal tone.

Activating/deactivating Listening In

§Menu§ ¢ Settings ¢ System ¢ Listening In

¢ On/Off

Default setting is On.

Internal conference call

There are two ways to start an internal
conference call:

u Another handset can join the call using

Listening In

u You can call another handset using the

j key and add it to a conference

Joining the call using Listening In

The line is engaged with an external call.
You want to listen in on the existing
external call.

Ending conference call

a Press the End Call key.
The other parties hear a signal tone.
If the first internal party presses the End

Call key a, the handset/base station
that has entered the conference call
remains connected to the external caller.

Making two external calls
simultaneously

You can start a second call while already
talking to one party. You can switch
between these two parties or combine
them in a conference call.

Requirement: The other line is not in use.

Starting a second call

The Ê or Ë display icon shows you which
line you are using.

C/h Press the line key of the free

line.

Your actual call is put on hold. The other
line is off the hook.

~ Enter the number for the sec-

ond party.

A call to the second party is established.

c/d Press the Talk key or Handsfree

key briefly.

When you join the call. The other parties
hear a signal tone. On both handsets, you
will see Conference on the display.

Calling another handset and adding it to
the conference

¤ Initiate an internal call as described in

the section "Making internal calls"

(see page 24).
When the called handset has answered

the call:

§Conf.§ Press the display key to start

the conference.

On both handsets, you will see Conference
on the display.

26

Toggling between two external calls

In the display, you can see which line is
active (icon Ê or Ë) and which line is on
hold.

C/h Press the line key of the line

you want to talk to.

The selected line is now active; the other is
put on hold.

Verizon V500 / USA EN / A31008-M1931-R301-1-6019 / registr_sett.fm / 30.4.08

Handset settings

Starting an external conference call

You can make conference calls with two
external parties by following these three
steps:

1. Call the first party (see page 11).

2. Call the second party as described

above ("Starting a second call").

3. Start the conference call:

§Menu§ ¢ Conference

§OK§ Press the display key to start

the conference.

Ending an external conference call

Ending all calls

a Press the End Call key.

Talking to one party and putting the other
party on hold

C/h Press the line key for the party

you want to talk to.

Changing the display language

You can view the display texts in different
languages.

§Menu§ ¢ Settings ¢ Handset ¢ Language

¢ English/Español/Français

q Select a language and press

§OK§.

Setting the display contrast

You have a choice of five different con­trasts.

§Menu§ ¢ Settings ¢ Handset

¢ Display Contrast

q Select your preferred level and

§OK§.

press

Activating/deactivating
auto answer

The conference call is ended. You will talk
to the party whose line key you pressed.
The other party will be put on hold.

Handset settings

Your handset is preconfigured, but you
can change these settings to suit your
individual needs.

Changing the name of a handset

The names "INT 1", "INT 2", etc., are
assigned automatically during registra­tion. You can change these names. The
number of the handset, however, never
changes. The changed name is only dis­played on this handset.

§Menu§ ¢ Settings ¢ Handset

¢ Handset Name

~ Enter the name and press §OK§.

If you have activated this function, when
you get a call, you can simply lift the hand­set out of the base station without having
to press the Talk key c.

§Menu§ ¢ Settings ¢ Handset

¢ Auto Answer ¢ On/Off

Default setting is On.

Adjusting the loudspeaker and
earpiece volume

You can set the loudspeaker volume and

the earpiece volume to five different lev­els. You can only make these adjustments
during a call.

The handsfree volume can only be
adjusted when this function is set.

You are conducting a call.
q Increase or decrease the vol-

ume.

The name must not exceed 12
characters.

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