Page 1
VeriFone Part Number 22876, Revision A
s
bof`bkqob
^
mmif^k`b
=
j
^k^dbjbkq
p
rfqb
p`=RMMM
f
kqbdo^qba
m
oldo^jj^_ib
qul=t
loh_bk`e
^
mmif`^qflk
=
a
bsbilmjbkq
mfk
m^a
b
ksfolkjbkq
Omni 3200SE/3210SE
Installation Guide
Page 2
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the cont ents of this documen t, this document may include errors or omissi ons. The examples and sample programs are
for illus tration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the soft ware into productive use. This document, including without limi tation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002
www.verifone.com
VeriFone Part Number 22876, Revision A
Omni 3200
SE/3210SE Insta llation Guid e
© 2003 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are registered trademarks of VeriFone. Other brand names
or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.com
IMPORTANT NOTICES
Lithium Battery Caution. The Random Access Memory (RAM) in the Omni 3200
SE/3210SE terminal is protected by a
lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may void the
product warranty.
Limi ted Liabilit y. In no event shall VeriFone be liable for any indirect, special, incidental, or consequential damages
(including damages for loss of business, profits or the like), even if VeriFone or its representatives have been advised
of the possibility of such damages.
Page 3
INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Terminal Over view Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Internal PIN Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Pass-Through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Optional Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Install Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect PIN Pad, Smart Card Reader, or Bar Code Wand. . . . . . . . . . . . . 17
Connect Check Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Perform Power-On Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Use Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 4
Maintenance Clean the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Clean the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Page 4
4 INSTALLATION GUIDE
CHAPTER 5
VeriFone Ser vice
and Support
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Paper Roll Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Terminal Swivel Stand Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Pigtail Cables for Terminals with Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . 30
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Check Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Check Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Telephone Line Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Page 5
INSTALLATION GUIDE 5
PREFACE
This guide is t he primary sou rc e of informa ti on for setting up and installing the
Omni 3200
SE/3210SE ter mina l.
Audience
This guide is usefu l for anyone insta lli ng and c onfi guri ng the Om ni 3200 SE/3210SE
terminal . B as ic descriptio n of th e t erminal feat ures are also provided .
Organization
This guide is organized as follows:
Chapter 1, Termin al Over v iew. Provides an overview of the Omni 3200
SE/3210SE
terminal.
Chapter 2, Terminal Setup. Explains how to se t u p and install th e Omni 3200
SE/
3210SE termina l. It te lls how to select a loc ation, establish power and tele phone
line connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirem ents and dim ensions of t he
Omni 3200
SE/3210SE ter mina l .
Chapter 4, Maintenance. Explains how to maintain Omni 3200
SE/3210SE
terminals.
Chapter 5, VeriFone Service and Support . Provides inf ormation on contacting
your local VeriFone rep res entative or se rv ic e provider , an d inf ormation on how to
order acc es s ories or documentati on f r om VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshoo t ing guidelines, for
common problem s encountered in terminal installatio n and configuration.
Related
Documentation
To learn m ore about the Omni 3200 SE/3210SE terminal, refer to the following set
of documents, and their associ at ed VeriFon e Part Numb er (VPN):
•
Omni 3200SE/3210SE Certifica tio ns and Regul at ions
, VPN - 2287 4
•
Omni 3200SE/3210SE Quick Installation Guide
, VPN - 2287 5
•
Omni 3200SE/3210SE Installati on Guide
, VPN - 22 876
•
Omni 3200SE/3210SE Programmers Guide
, VPN - 2287 7
•
Omni 3200SE/3210SE Reference Guide
, VPN - 2287 8
•
Omni 3200SE/3210SE Stand Quic k In s t allation Gui de
, VPN - 22 880
Page 6
PRE FA CE
Conventions Used in This Guide
6 INSTALLATION GUIDE
Conventions
Used in This
Guide
Various c onv entions are used to help quickly identify spec ial formatting. Table 1
describe s th es e c onventions and provid es examples of their u s e.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that are cross
referenced.
See Conventions Used in This Guide.
Italics Italic typeface indicates book titles or
emphasis.
You
must
install a roll of thermal-sensitive
paper in the printer.
Screen Te xt - PR E
ScreenText format is used while specifying
onscreen text, such as text that would be
entered at a command prompt, or to provide
an URL.
http://www.verifone.com
The pencil icon is used to highlight important
information.
RS232-type devices do not work with the
PIN pad port.
The caution symbol indicates hardware or
software failure, or loss of data.
The terminal is not waterproof or
dustproof, and is intended for indoor use
only.
The lighting symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
Page 7
INSTALLATION GUIDE 7
CHAPTER 1
Terminal Overview
The Om ni 3 20 0SE/3210SE terminal is an electronic transaction terminal capable of
gathering and transf erring infor m at ion at high speed. The at t ractive, er gonomic
design delivers pow er and usab ilit y in a c onvenien t countertop design that of f ers
versatilit y , re liability, and low c os t of ow nership.
Figure 1 Omni 3200
SE/3210SE Point-of-Sale Terminal
The Omni 3200
SE/3210SE terminal supports ma ny dif f erent kinds of bus iness
applicat ions, includ ing:
• Electron ic Point-of-Sale (POS) payment transfer and authorizat ion
• Credit, debit, and ATM card transactions
• Check processing
• Electronic benefit transfers and value-added applications
• Inventory and process t rac king
Page 8
TER MINA L OVERVIEW
Features and Benefits
8 INSTALLATION GUIDE
Features and
Bene fits
Omni 3200SE/3210SE terminals provide the righ t com bination of fe at ures and
functions at th e right price.
• Bold design is sleek, stylish, and compact for convenient countertop use.
• Intuitive ATM-style interface, large 8 line x 21 character backlit display with
split scree n c apabilitie s, large keys, and extra-s iz e m enu prom pt s si m plif y
training and reduce ca lls to th e H elp Desk.
• Quiet, fas t in t egrated hig h-s peed ther m al printer sim plif ies paper lo ading and
virtually eliminates paper jams.
• Triple-tra c k , h igh-coerciv it y ca rd reader handles mos t magnetic stripe cards.
• Dual telephone ports eliminate the expense of a second phone line.
• Industry -best warra nt y ens ures uncom promising reliabilit y from VeriFone, the
worldwid e leader in e-payment .
• Compre hensive line of VeriFone peripherals , inc luding check readers, smart
card readers, bar code wands, and even external PIN pads, supports almost
any type of point-of-sale transaction.
Intern al
PIN Pad
VeriFone’s Omni 3210SE expands on the Omni 3200SE terminal’s capabilities with
the additi on of an internal PIN pad fo r processin g debit, elec tronic ben ef it s
transfer (EBT), and ot her PIN-bas ed transac t ions. This int ernal PIN pad m eets
published 3DES standards for DUKPT and Master/Session key management
schemes and elimina te s th e need to purchase and co nnect an external PIN pad,
and also saves valuable countertop space. To help ensure the security of PINbased transactions, the Omni 3210
SE incorp or at es a dv anced fr au d pr ot ect io n and
tamper-resistant features, in addition to widely-used data encryption methods and
key management schemes.
Page 9
INSTALLATION GUIDE 9
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn how to:
• Select a location and protect the terminal from adverse Environmental
Factors. See Select Termina l Location.
• Unpack th e s hipping ca rt on. See Unpa ck t he Shipping C arton.
• Examine terminal features. See Examine Terminal Features.
• Establish telephon e line conne c tio ns . See Establish Telephone Line
Connections.
• Install paper roll in the printer. See Ins ta ll Paper Roll .
• Configu re optional pe ripheral dev ic es. See Connect Optional Device(s).
• Esta blish po w er conne c t ions. See Connect T erminal Power Pack.
• Conduct credit/debit transactions. See Use Magnetic Card R eader.
Select Terminal
Location
Use the following guidelines to select a location for the Omni 3200SE/3210SE
terminal.
Ease of Use • Select a locat ion convenient for both m erc hant and cardholder.
• Select a flat s upport surfa c e, s uc h as a counte rt op or table.
• Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string th e power cable in a walkwa y or place acros s a
walk w ay on the floor.
Environmental
Factors
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the te rm inal away f rom direct sun light and anyt hing that radiates heat ,
such as a stove or a motor.
• Do not use the terminal outdoors.
NOTE
When us ing the Omni 3200SE/3210SE termina l wi th th e optional sw iv el stand,
make sure there is enough space on the countertop or table so that the terminal
can rotate freely.
CAUTION
The terminal is not wa te rproof or dust proof, and is int ended for in door use on ly .
Any dama ge to the unit fro m ex posure to rain or dust ca n v oid any warranty.
Page 10
TER MINA L SETUP
Unpack the Shipping Carton
10 INSTALLATION GUIDE
Electrical
Considerations
• Avoid using this product during electrical storms.
• Avoid loc at ions near ele c tr ic al appliance s or ot her devices t hat cause
excessive voltage f luc t uations or em it electrical no is e (f or examp le, air
condition ers, electric mot ors, neon sig ns, high-fr equenc y or magne t ic sec urity
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
Unpack the
Shipping
Carton
Open the s hipping car to n and carefully inspec t its co nt ents for poss ible shippi ng
damage.
Figure 2 Omni 3200
SE/3210SE Product Components
1 Remove and inspect t he f ollowing item s (s ee Figure 2):
• Omni 3200SE/3210SE te r mina l
• Power pack and attached cables
• Telephone line cord
• Roll of thermal printer paper
• Plastic spindle roll
2 Remove all plastic wrapping fro m th e t erminal and ot her components.
3 Remove the clear prot ectiv e f ilm from t he LCD screen.
WARNING
Due to risk of sh oc k or t erminal damage, do no t us e t he terminal near water,
including a bathtub, was h bowl, kitch en sink or laundry tub, in a wet bas ement, or
near a swimming pool.
Page 11
TERMINAL SETUP
Examine Terminal Features
I
NSTALLATION GUIDE 11
4 Save the shipping ca rt on and packing material for future repacking or m oving
the terminal.
Examine
Terminal
Features
Befor e con ti n uin g the ins tal la ti on proc es s, no ti ce the f eat ur es of t he Om ni 32 00 SE/
3210SE terminal (see Figure 3).
Figure 3 Omni 3200
SE/3210SE Terminal Features (Front Panel)
Front Panel
The front panel includes the following features:
• An LCD screen .
• Four types of keys:
• A 12-key, telephone-style keypad.
• Four ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
• Four unlabeled, programmable function keys above the k ey pad.
• Three color-coded function keys to the right of the k ey pad.
• An ALPHA key to the right of the keypad.
WARNING
Do not use a terminal that has been damaged or tampered with.
The Omni 3200
SE/3210SE termin al is a s ec ure produc t and any tamp ering can
cause the terminal to cease to function properly. The terminal comes equipped
with tamp er-evident labels that indicate if the te rm inal case has been op ened.
If a label or componen t appears damaged, ple as e notify the s hipping company
and your VeriFone re presentat iv e or service pr ov ider immediately.
LCD SCREEN
TELEPHONE-STYLE KEYPAD
PROGRAMMABLE FUNCTION KEYS
ATM-STYLE FUNCTION KEYS
MAGNETIC CARD READER
INTERNAL THERMAL
LED INDICATOR
CONNECTION PORTS
(BACK PANEL)
COLOR-CODED FUNCTION KEYS
PRINTER
PAPER ROLL COVER RELEASE
ALPHA KEY
PAPER FEED BUTTON
Page 12
TER MINA L SETUP
Exami ne T er mina l Fe at ures
12 INSTALLATION GUIDE
• A magnetic card reader, bui lt int o th e right side. Th e ic on at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
• A colored LED (Light Emitting Diode) indicator with the following states:
• Steady gr een indicates power is ON .
• Slow flashing green (roughly o ne f las h per second) indica te s no paper in
the printe r.
• Fast flashing green (roughly tw o f las hes per sec ond) indica te s a printer
mechan is m error.
• Flashing red indicates th e t erminal is dow nloading printer-re lat ed files.
• An internal thermal printer.
• A paper roll cover release button.
• A paper feed button.
Back Panel
Turn the terminal around to view the back panel with the connection ports, under
the paper roll case. Not ic e the differe nt ports used to c onnect the Om ni 3200
SE/
3210SE temina l to a co m m unications line, optional peripheral devices , and the
power su pply (see Figure 4).
Figure 4 Connection Ports (Back Panel)
• Two RJ-11 modular phone jacks can be used to connect the Omni 3200SE/
3210
SE term inal to a telephone line:
• One port can be identified by a Telco icon, shown at right. Use
this port to connect the Omni 3200
SE/3210SE terminal directly to
a modular t elephone w all jack (refe r to D irect Connection).
• The other port can be identified by a by a Telset icon, shown at
right. Use this port to connect a telephone to the te rminal (r efer to
Pass-Through Co nnection).
NOTE
VeriFone ships different variants of the Omni 3200SE/3210SE termi nal fo r d i ffe rent
markets. Your terminal may have a different configuration than the terminal shown
in this guide, but the basic processes remain the same, regardless of terminal
configuration.
Page 13
TERMINAL SETUP
Establish Telephone Line Connections
I
NSTALLATION GUIDE 13
• Two MOD10 modular jacks can be used to connect optional peripheral
devices.
• Use the RS232 port, icon shown at right, to connect a VeriFone
CR 600 check reader or ot her peripheral device.
• Use the bar code and PIN pad port, icons shown at right, to
connect a PIN pad, sm art card reader, or bar code wand.
• The pow er c onn ect i on port us es a roun d bar r el c onne ct or wit h a l ock
notch (see Figure 12) to securely connec t th e t erminal to a power
source. This port is identified by the electrical power icon shown at
right.
Estab lis h
Telephone Line
Connections
The Omn i 3200 SE/3210SE terminal can be connected to a telephone line in one of
two ways: direct or pass-through. The relative advantages and disadvantages of
thes e t w o t y pes of tel ephone c onnections ar e described below.
Direct Connection
Connec t the tele phone c ord to the communication port on t he ter m inal, then r oute
it directly to a t elephone w all jack (see F igure 5). With a direct connection, the
phone line is dedicated to the terminal, making it possible to perform an electronic
trans action at any ti m e.
Figure 5 Direct Connection
Pass-Through
Connection
Connec t the telephon e c ord to the Te ls et port on the ter m inal, then rout e it to the
RJ-11 jack on a standard telephone (see Figure 6). With a pass-through
connection, the telephone can be used when the terminal is not attempting to
perform a tra ns action.
WARNING
Do not connect the term inal to the power supply until all the peripherals are
attached.
CAUTION
Do not string the telephone cord across a walkway or place it so as to interfere in
high-traf fic areas.
To reduce th e ris k of fi re, us e only No. 26 AWG or larg er t elecomm unication l ine
cord.
Page 14
TER MINA L SETUP
Install Pap er Roll
14 INSTALLATION GUIDE
Figure 6 Pass-Through Connection
A pass-through tele phone line c onnection c an save the cos t of an addition al
dedicate d or leased lin e, but there are s ev eral disad v antages to using a pass through c onnection:
• Normal calls cannot be made while the terminal is processing a transaction, or
when a remote host computer is dialing in to the terminal.
• Lift in g the tel e phon e handse t du r ing a tra nsa ct io n ca n di sr upt th e audi bl e da ta
carrier signal and cause the terminal transaction to fail.
Optional Swivel
Stand
VeriFone produce s an optional sw iv el stand for O m ni 3200SE/3210SE terminals
Some terminals come with the swivel stand already attached, with two preinstalled “pigtail” cables to allow convenient connection of the power cable and
telephone line cord without removing the swivel stand.
To set up a direct connection using the pigtail cable:
• Insert the co nnector on one end of the t elephone line cord into t he modula r
RJ-11 fem ale jack on th e end of the tel ephone line pigtail.
• Insert the connector on the other end of the cord into a nearby RJ-11
telephone wall jack .
• To configure a pass-through connection for a terminal with attached swivel
stand, the stand must be removed, then re-attached. The procedure for
removing and reattaching the swivel stand is described in the
Omni 3200SE/
3210
SE
Stand Quick Installation Guide
, (VPN - 22 880).
Install Paper
Roll
A fast, quiet thermal printer is built-in to the Omni 3200SE/3210SE termina l .
Before processing transactions that require a receipt or record, you
must
install a
roll of thermal-sensit iv e paper in the printer.
Page 15
TERMINAL SETUP
Instal l Pape r Ro ll
I
NSTALLATION GUIDE 15
The Omn i 3200 SE/3210SE printer uses a roll of single-ply, thermal-sensitive paper
58 millime t ers (2.25 inches ) w ide and approximate ly 25-33 meters (82-108 fe et )
long.
To Install a Paper Roll
1 Turn on the terminal. The LED indicat or will blin k on and off, indica ting that the
printer needs paper.
2 Press the button on th e s ide of the terminal to unla tch the pape r roll cover,
then rotate the cover up and back (s ee Figure 7).
Figu r e 7 Pr i n ter Roll C o ver Rele ase Butto n
3 If present , re m ov e a partial ro ll of paper from th e printer tray by lif ti ng it out.
4 For new rolls of paper, loosen the glued leading edge of the paper or remove
the protect iv e strip.
5 Hold the roll so the paper feeds from the
bottom
of the roll.
6 Optionally , ins ert the orange plastic sp indle into the paper roll.
7 Place the paper roll into the paper roll cradle (see Figure 8).
WARNING
Low-quality paper m ay c ause the printer to operate poorly. T o order high-quality
VeriFone paper, refer to Acc es s ories and Document at ion.
CAUTION
Store th erm al paper in a dry, dark ar ea. Handle th ermal pape r c arefully: impact,
friction, temperature, humidity, and oils affect the color and storage characteristics
of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges or in the
print area.
Page 16
TER MINA L SETUP
Install Pap er Roll
16 INSTALLATION GUIDE
Figure 8 Loading Paper Roll
8 Close the paper roll cover by gently pressing dire ctly on the cover until it clicks
shut. Allow a s m all amount of paper to ext end outside t he cover (se e
Figure 9).
Figure 9 Closing Paper Roll Cover
For paper ordering inf ormation, ref er to Accessories and Documentation.
NOTE
To prev ent damage t o t he print rolle r on the paper roll c ov er, alway s close the
cover by gently pres s ing down on th e paper roll co v er.
Page 17
TERMINAL SETUP
Connec t O pti onal Dev ic e(s)
I
NSTALLATION GUIDE 17
Connect
Optional
Device (s)
The Omni 3200SE/3210SE terminal suppor ts m any periph eral devices designed
for use with electronic point-of-sale terminals. Use the two communication ports
on the back panel to connect up to two optional devices.
To orde r ca bles to
connect peripheral devices, ref er to Acc es s ories and Documentation.
The following sectio ns dis c uss the mos t co mmon op tio nal devices s upported by
this termin al.
Other opt ional devices m ay be supported. For more information, please conta c t
your VeriF one distributor.
Connect PIN Pad,
Smart Card
Reader, or Bar
Code Wand
To Connect PIN Pad, Smart Card Reader, or Bar Code Wand
1 If necessary, insert th e s m all modula r plug on one end of the PIN pad cable
into the PIN pad’s modular jack.
For a bar code wand, connect the converter cable (VPN - 07411-xx) to the bar
code wand cable.
2 If in sta l lin g a PINp ad 101, PI Npa d 201 or PI Np ad 10 00 , po si ti on an d ins ert th e
gromme t to s ec ure the cable connect ion.
If a cable is not already connected to the smart card reader or PINpad 501,
insert the small modular plug on one end of the interface cable into the
optional device’s modular jack.
3 Insert the la rger MOD10 c onnector on t he ot her end of the PI N pad cable into
the PIN pad port on the t erm inal’s back panel.
CAUTION
Before connecting any peripheral device, remove the power cord from the back of
the terminal and be s ure the LED indicator is n ot lit . Reconnect th e power cord
only
after
finishing connection of peripheral device(s).
For complete information about peripheral installation and use, refer to the user
documentation supplied with those devices.
Table 2 Optional Devices Supported
Optiona l Device Connection Port
Bar code PIN pad
CR 600 RS232
Console PIN pad
External LAN RS232
PIN pad PIN pad
RS232 Electronic Cash Register RS232
NOTE
RS232-t y pe devices do not work wit h t he PIN pad port; PIN pad-t y pe devices do
not work w it h t he R S232 port . If an optional pe ripheral dev ic e does not fu nc t ion
correctly , ch ec k th e port connection.
Page 18
TER MINA L SETUP
Connect Optional Device(s)
18 INSTALLATION GUIDE
Figure 10 provides an example of c onnecting a PINpad 1000 to the Omni
3200
SE/3210SE terminal.
Figure 10 PINpad 1000 Connection
Connect Check
Reader
The Omni 3200SE/3210SE terminal suppo rts the CR 600 and CR 1000i VeriFone
check readers. Con ta c t your VeriFo ne represe nt at iv e or visit the online store at
www.store.verifone.com for infor m at ion on these devices. Figure 11 provides
an examp le of a periphe ral connect ion to an RS232 port.
Figure 11 CR 600 Check Reader Connection
External Printers
Supported
Though the Omni 3200SE/3210SE terminal has an internal thermal printer, it may
be more convenient to print larger print runs (for example, daily or weekly reports)
to an external printer .
CAUTION
Check readers require a separate power source. Before connecting a check
reader or similar device, remove the power cord from the back of the terminal and
be sure the LED indicator is not lit.
Page 19
TERMINAL SETUP
Connect Terminal Power Pack
I
NSTALLATION GUIDE 19
The Omni 3200SE/3210SE terminal suppor ts t he P250, P3 50,P900, and P950
VeriFone external printers. Contact your VeriFone representative or visit the
online store at
www.store.verifone.com for infor mation on these de vices.
External printer connections are through the same port as check readers (see
Figure 11).
Connect Terminal
Power Pack
When fini sh ed connect ing optiona l peripheral(s ), conne c t the Omni 320 0SE/
3210
SE terminal to a power source.
1
Insert the round barrel connector (see Figure 12) into the power port,
identified by the icon at right.
a To lock the connector into the power port, align the plastic lock tab so it
points up. Insert the connector and twist to the left.
b To unlock the connector, twist it to the right.
2 Plug the pow er pack ca ble into a wall outlet or surg e protector .
Figure 12 Omni 3200
SE/3210SE Power Pack Connection
NOTE
To conne ct a Pri nter 250, a custom inte rface cable is requ ir ed. Ver iFone publ ishe s
the specif ic ations for this c able in the
Omni 3200SE/3210SE Reference Manual
(VPN - 22878).
CAUTION
Using an incorrectly rated power supply can damage the terminal or cause it not
to wor k as s pecified. Before co nnecting, ensure t hat the power supply b eing use d
to power the terminal m at c hes the requirements s pecified at the back of the
terminal. (see Chapter 3, Specifications, for detailed power supply specifications).
Obtain the appropriat ely rated power supply bef ore continuing.
NOTE
The round barrel co nnector on th e power pack c able has a pla s tic lock tab that
secures the power cable to the terminal.
Page 20
TER MINA L SETUP
Perfor m Pow er-O n P rinte r Te st
20 INSTALLATION GUIDE
When the te rm inal has power, the LCD s c reen lights and the LED indicator
flashes on and off if the printer has no paper, or rem ains lit if there is paper
loaded.
If an application is loaded in the term inal, it start s after the initial VeriFone
copy right sc reen and displa y s a unique co py right s c reen. If no application is
loaded in the terminal,
DOWNLOAD NEEDED appea rs on screen af te r t he initial
VeriFone copyright screen.
Perform Power-
On Printer Test
After installing a paper roll, perform a quick test to make sure the thermal printer is
operating correctly:
1 Tempora rily disconn ec t th e t erminal from it s pow er source by removing t he
power co nnector from t he power po rt on t he back panel (see Figure 12).
2 Press and hold down the paper feed button, then insert the power connector
into t he po wer por t. Th e pri nt er t es t star ts au tom at ic all y, an d th en sto ps a ft er a
few seconds.
3 When the Omni 3200SE/3210SE terminal initiates its test printout, release the
paper feed button. The complet e t es t printout sho w s printer inform ation and
repeating character strings of various sizes.
4 After com pleting the power-on p rint er test, pres s th e paper feed but t on to
advance th e paper roll a fe w ce nt im eters (about an inch), th en tear off the
printout using the serrated metal tear strip.
WARNING
Do not plu g th e power pack into an outdoor outlet or operate the terminal
outdoors . Als o, dis c onnecting power du ring a transac t ion can caus e t ransaction
data files not yet stored in terminal memory to be lost.
NOTE
To prote ct against pos s ible damag e c aused by lightning stri k es and electric al
surges, c onsider inst alling a powe r s urge protect or.
Page 21
TERMINAL SETUP
Use Magnetic Card Reader
I
NSTALLATION GUIDE 21
Use Magnetic
Card Reader
To Conduct a Credit/Debit Card Transaction
1 Position a magnetic card with the stripe facing down and in, toward
the keypad. The icon a t ri ght s hows the pro per swipe direction.
2 Swipe it through the magnetic ca rd reader (se e Figure 13).
Figure 13 Using the Magnetic Card Reader
Page 22
TER MINA L SETUP
Use Magnetic Card Reader
22 INSTALLATION GUIDE
Page 23
INSTALLATION GUIDE 23
CHAPTER 3
Specifications
This c hapte r discusses power r equi re m ents, dime ns ions, and other s pecifications
of the Omni 3200SE/3210SE terminal.
Power
Omni 3200SE/3210SE terminal: 22 V AC, ~1.6 A or 25.5 V DC, ~1.2 A
Power Pack
For AC power supply:
• UL, ITE listed, Class 2 LPS power supply
• Input rated: 120V AC, 60 Hz, 0.6 A
• Output ra te d: 22V DC ~2.0 A
For DC power supply:
• UL, ITE listed, Class 2 LPS switching power supply
• Input rated: 100 - 240 V ~, 50-60 Hz, 850 mA
• Output ra te d: + 2 4 V DC, 1.5 A
Barrel connector polarity:
Temperature
• Operating temperat ure: 0
°
to 40° C (32° to 104° F)
• Storage t em perature : -1 8
°
to + 66° C (0° to 150° F)
• Relative humidity: 15% to 95% ; no c ondensation
External
Dimensions
• Length: 260 mm (10.2 in)
• Widt h: 132 mm (5.2 in)
• Depth: 79 mm (3.1 in)
Weight
Termina l unit weight: 0. 78 kg (1.7 lb)
Shipping w eight: 2.7 kg (6.0 lb)
The shipping weight includes: shipping carton, terminal, power pack, telephone
line cable, paper roll, pa per spindle , o ne
Omni 3200
SE
/3210SE
Certifications and
Regulations
, and one
Omni 3200
SE
/3210SE
Quick Ins t allation Guid e
.
Page 24
SPECIFICATIONS
Weight
24 INSTALLATION GUIDE
Page 25
INSTALLATION GUIDE 25
CHAPTER 4
Maintenance
The Omni 3200SE/3210SE terminal is a secur e product with no user-maintaina ble
parts. Do n ot at te m pt to open or repair the term inal.
Clean the
Terminal
To prop er ly mai nt ain a Omn i 320 0SE/3210SE terminal, clean it regularly to remove
dust, accumulations of dirt or grease, and fingerprints.
To clean the terminal, us e a clean clot h s lightly dam pened with w at er and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
For best res ults, use a VeriFone Cleaning Ki t (ref er to Accessories and
Documentation).
Clean the
Printer
Every few months, check and clean the integrated thermal printer:
1 Be sure the te rm inal is connected to a po w er source.
2 Open the paper roll co v er. See Install P aper Roll.
3 Lift out the paper roll and s pindle from t he paper roll cradle, if nece s s ary .
4 Tip the term inal and tap it to remove any dirt, dust, or bit s o f p aper presen t in
the printer compartment.
5 Re-install the paper roll, or install a new roll. See Ins ta ll Paper Roll .
CAUTION
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipm ent, ot her tha n t he simple cle aning proces ses dis cusse d in Chapter 4.
Instead, contact your local VeriFone distributor or service provider for assistance.
Failure to comply can inv alidate the product wa rranty.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they may
deteriorate plastic or rubber parts.
Do not spray cleaners or other s olutions direc t ly onto the keypad or LCD s c reen.
Page 26
MAI NTE N ANCE
Clean the Pr inter
26 INSTALLATION GUIDE
Page 27
INSTALLATION GUIDE 27
CHAPTER 5
VeriFone Service and Support
For Omni 3200SE/3210SE terminal pro blems, cont ac t yo ur local Veri F one
representative or service provider.
For Omni 3200
SE/3210SE product se rv ic e and repair informatio n:
• USA – VeriF one Servi ce and Support Group, 1-8 00-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
• International – Con ta c t your VeriFo ne represen t at iv e
Return a
Terminal for
Service
Before ret urning the O m ni 3200SE/3210SE terminal to VeriFone, obtain a
Merchan dis e Return Authorizat ion (MRA) number. Th e fo llowing pro c edure
describe s how t o return one or m ore Omni 32 00
SE/3210SE termin als f or repair or
repl acement (U .S. customers only) .
1 Gather the following information from the printed labels (see Figure 14) on the
bott om of
each
Omni 3200SE/3210SE terminal to be returned:
• Product ID, inc luding the model and part number. F or example,
“OMNI 3210
SE” and “P0 92-101-10”
• Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
NOTE
Intern at ional custo m ers , please cont ac t yo ur local Veri F one represe nt at iv e for
assistance with your service, return, or replacement.
CAUTION
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipm ent, ot her tha n t he simple cle aning proces ses dis cusse d in Chapter 4.
Instead, contact your local VeriFone distributor or service provider for assistance.
Failure to comply can inv alidate the product wa rranty.
WARNING
This terminal comes equipped with a tamper-evident label. This Tamper Warning
label covers a screw hole on the case bottom and indicates if an unauthorized
party has opened the te rm inal case. Opening the ca s e w ill m ake the terminal
inop erable and void th e produc t wa rrant y !
Page 28
VERIFONE SERVICE AND S UPPORT
Return a Terminal for Service
28 INSTALLATION GUIDE
4 Give the MR A represe nt at iv e t he informat ion gathere d in Step 1.
If the list of serial numbers is long, fax the list, along with the information
gathered in Step 1, to the M R A department at 727-953-4172.
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a tel ephone num ber where yo u c an be reach ed, as w ell as your
fax number.
• You will be is s ued MRA num ber(s) an d th e f ax w ill be returne d t o y ou.
5 Describe the problem(s).
6 Provide th e s hipping address where the repaired or replacement unit m us t be
returned.
7 Keep a record of the fol low ing items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the Omni 3200SE/3210SE terminal you
are returning for serv ic e or repair (ter m inal serial nu m bers are located on
the bottom of th e unit (see Figure 14).
• Shipping document at ion, such as air bill numb ers us ed to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of th e Omni 320 0
SE/3210SE terminal).
Figure 14 Information Labels on Terminal Bottom
NOTE
One MR A number must be issued for each Omni 3200SE/3210SE term i nal
returned to VeriFone, even if yo u are returnin g s ev eral of the sa m e m odel.
SERIAL NUMBER
MODEL NUMBER
Page 29
VER I FONE SERV I CE AND SUPPORT
Accessories and Documentation
I
NSTALLATION GUIDE 29
Accessories
and
Documentation
VeriFone produce s the fo llowing acc es s ories and do c um entation f or t he Omni
3200
SE/3210SE terminal, as list ed below. W hen ordering, please ref er to the part
number in the left column.
• VeriFone Online Store at www.store.verifone.com
• USA – VeriF one Custo m er Developm ent Cente r, 1-800-VeriF one (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
• International – Con ta c t your VeriFo ne represen t at iv e
Power Pack
Contact yo ur local VeriFone distributor to det erm ine which power pack fi ts
your needs .
07096-0 1G AC pow er pack
05790-0 3 DC power Pack
Thermal Printer
Paper
CRM0039 High-grade thermal printer paper, 58-mm (2.25-inch) width,
25-met er (82-feet) length; sin gle roll
CRM0039-01 CRM0039 in 30-roll bulk package
CRM0040 High-grade thermal printer paper, 58-mm (2.25-inch) width,
33-met er (108.26- fe et ) length; sin gle roll
Paper Roll Spindle
02117-0 3 Plastic s pindle for 58 -m m (2.25-inch) rolls of the rm al
printer paper
VeriFone
Cleaning Kit
02746-0 1 Cleaning kit
Download Cables
05651-xx MOD1 0-M OD10 (term inal-to-terminal)
26263-xx 02xxx MOD10-PC DB25F (terminal-to-PC)
26264-xx 02xxx MOD10-PC DB9F (terminal-to-PC)
Cables for
Optional
Peripherals
07041 -xx MOD10-MD I N 9 (C R 600/CR 10 00i check readers;
P250/P355/P900 external printers)
07411-xx MOD10-DIN6 (bar code wand)
26519-xx MOD1 0-M D 8M (P950 ex t ernal printe rs )
07042-xx MOD1 0-4P4C (all V eriFone PIN pads)
NOTE
Cables with
-XX
part numb er s uf f ix es have multi ple availabl e lengths.
Page 30
VERIFONE SERVICE AND S UPPORT
Accessories and Documentation
30 INSTALLATION GUIDE
Telephone Line
Cord
00124-0 3 2.1-me te r (7-foot) tel ephone line c ord, silver, w it h
modular RJ-11 connectors
00124-1 7 2.1-me te r (7-foot) tel ephone line c ord, black, w it h
modular RJ-11 connectors
Terminal Swivel
Stand Kit
07456 -01 Modular s w ivel st and that at taches t o the base of t he
Omni 3200
SE/3210SE terminal, with installation instructions
Pigtail Cables for
Terminals with
Swivel Stand
21943-0 4 Power pigtail for ter m inal AC power connect ion
05475-0 1 Telco pi gt ail for termin al t elephone line connect ion
Documentation
22874
Omni 3200SE/3210SE Certifications and Regulation s
22875
Omni 3200SE/3210SE Quick Installation Guide
22876
Omni 3200SE/3210SE Installation Guide
22877
Omni 3200SE/3210SE Programmers Guide
22878
Omni 3200SE/3210SE Reference Guide
22880
Omni 3200SE/3210SE Stand Quick Installation Guide
Page 31
INSTALLATION GUIDE 31
CHAPTER 6
Troubleshooting
Guidelines
This section provides troubleshooting guidelines to help with installation and
configur at ion of Omni 3200SE/3210SE te rm inals. If during normal , da y -t o-day
oper at ion of the Omni 320 0
SE/3210SE terminal, minor m alfunctio ns oc c ur, please
read through these tr oublesho ot ing examples . T his s ec t ion also cont ains typic al
examp les of ma lfunct ion tha t c an occur w hile op e rating the Omni 3200
SE/3210SE
terminal and lists steps to take to resolve them.
If the problem persists ev en after perf orming the outlined gu idelines or if the
problem is not describ ed below, co nt ac t yo ur local Veri Fo ne represe nt at iv e for
assistance.
Blank D i sp l ay
When the Omni 3200SE/3210SE termina l LC D screen does not sh ow c orrect or
clearly rea dable infor m at ion:
• Check a l l t ermi na l po wer co nn ect i ons . In pa rt ic ula r, ver if y t ha t th e p owe r c abl e
is rotated to its locked pos it ion, as described in Connect Terminal Power
Pack.
• Check all cable connections and verify that the telephone line is properly
connected.
• Replace the AC power pack that came with the terminal with a power pack
from a diffe rent Omni 3200
SE/3210SE terminal. If this test solves the problem,
contact your local Ve riF one distributor to obta in a replacement power pack.
• If the problem persists, contact your local VeriFone service provider.
NOTE
The Omn i 3200SE/3 210SE terminal comes equipped with t am per-evide nt labels.
The Omni 3200SE/3210SE terminal contains no user serviceable parts. Do not,
under an y circumstance, attempt to dis as s emble the t erm inal. Perform only tho se
adjustments or repairs specified in this guide. For all ot her service s, c ontact your
local VeriF one servic e provider. Service con ducted by p art ies other than
authoriz ed VeriFon e represen ta ti ve s ca n v oid any warranty.
CAUTION
Using an incorrectly rated power supply can damage the terminal or cause it not
to work as specified. B ef ore trouble s hooting, ens ure that the p ow er supply being
used to power the term inal matche s th e requirements spe ci fie d on the botto m of
the terminal. (See Chapter 3, Specifications, for detailed powe r su pply
spec if ic at ions . ) Ob ta in t he ap p ropr ia tel y ra te d po wer su pp ly bef or e con ti nui ng wi th
troubleshooting.
Page 32
TROUBLES HOOTING GUIDELINES
Terminal Does Not Dial Out
32 INSTALLATION GUIDE
Terminal Does
Not Dial Ou t
If the terminal does not dial out:
• Check t he tele phone line conne c t ions.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dia l to ne.
• Replace the telephone cord that connects the terminal with a cord you know is
working correctly.
• If the problem persists, contact your local VeriFone service provider.
Printer Does
Not Print
If the printer does not work properly:
• Check all terminal power connections. The LED indicator must be lit with a
steady green glow.
• Check tha t th e paper roll co ve r is properly latc hed.
• If the LED indicator i s blinki ng on and off, the pri nter is out o f paper. Open the
paper roll co v er and install a new roll of printer pape r, as des c ribed in Install
Paper Roll.
• Perform a power-on printer test to make sure the integrated thermal printer is
oper at ing properly . See Perform Power-On Printer Test.
• If the problem persists , co nt act your Ve riF one distributor or serv ic e provider.
Peripheral
Device Does
Not Work
If any peripheral dev ic e (PIN pad, sm art card reader, or bar code wand) d oes not
work prop erly:
• Reinstall t he peripheral device, ens uring that th e power is off before plug ging
in the cable.
• Check the power cable connection to the peripheral device.
• Check tha t th e device con nec t ed to the ser ial port has pow er and is
functioning properly . If possible, perf orm a self-test on the de v ic e in question.
• The cable connecting the optional device to the Omni 3200SE/3210SE terminal
serial port m ay be defective. Try a differ ent serial ca ble.
• If the problem persists, contact your local VeriFone representative.
See also C onnect Opt ional Device (s ).
WARNING
Low-quality paper m ay cause the printer to operate po orly . F or high-quality
VeriFone paper, refer to Acc es s ories and Document at ion.
Page 33
TRO UBLESHOOT ING GUIDELINES
Keypad Does Not Respond
I
NSTALLATION GUIDE 33
Keypad Does
Not Respond
If the keypad does no t re s pond properly:
• Check the LCD screen. If it displays the wrong character or nothing at all when
keys are pressed, follow the steps outlined in Tr ansactions Fail To Process.
• If pressin g a f unc t ion key does not perform th e expected action, re fe r t o t he
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the terminal may not process transactions. Use
the following steps to t roublesho ot fa ilures.
Check Mag n etic Card R eader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure th e problem is not a defectiv e c ard.
• Ensure th at y ou are swiping cards properly. With t he Omni 320 0SE/3210SE
card reader, the black, magnetic stripe on the card should face down and in,
toward the keypad.
• Process a transaction manually, using the keypad instead of the card reader.
• If the manu al t ransactio n w orks, the problem may be a defective c ard
reader. C ont act your Ve riF one distributor or serv ic e provider.
• If the manu al t ransactio n does not wo rk , p roc eed to Chec k T elephone
Line.
Check Telephone Line
• Disconnect the telephone line from the back of the Omni 3200SE/3210SE
terminal and connect it to a working telephone to check for a dial tone. If there
is no dial ton e, replace the t elephone c ord.
• If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experienc ing difficu lti es w it h t heir line, cont ac t th e t elephone c om pany and
have your line checked.
• If the telephone line works, contact your local VeriFone representative for
assistance.
Page 34
TROUBLES HOOTING GUIDELINES
Teleph one Li ne C onn ec tio n Pr obl em s
34 INSTALLATION GUIDE
Telephone Line
Connection
Problems
• Check the telephone line cord-to-base connections, and all telephone
connections.
• Check t he tele phone line cord .
• If you are us ing a pass-th rough (Telset) connec t ion, check th at th e t elephone
handset is seated properly in its cradle. Also, check the line using another
telephone base uni t. I f the other telephone wo rk s , h av e t he defective
telephone repaired or replace d.
• If you are usin g a direct (T elco) c onnect ion, check the Te lco cord by plugging
it into a working telephone and listening for a dial tone. If this test does not
work, replace the Tel c o c ord.
• If it is determined that the telephone line is not working, contact your local
telephone company to check the status of the line.
• If the problem persists, contact your local VeriFone representative for
assistance.
Page 35
TRO UBLESHOOT ING GUIDELINES
Teleph one Li ne Conn ectio n Proble ms
I
NSTALLATION GUIDE 35
Page 36
Omni 3200SE/3210SE
Installation Guide
VeriF one Part Nu mber 22876, Revision A
Veri Fo ne, Inc.
2455 Augustine Drive
Santa Clara CA 95054-3002 USA
Telephone: (800) VeriFone (837-4366)
www.verifone.com
s
bof`bkqob
^
mmif^k`b
j
^k^d bjbkq
p
rfqb
p`=RMMM
f
kqbdo^qba
m
oldo^jj^_ib
qul=t
loh_bk`e
^
mmif`^qflk
a
bsbilmjbkq
mfk
m^a
b
ksfolkjbkq
Loading...