Verifone E335 User Manual
e335
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Installation Guide
VeriFone Part Number DOC087-053-EN-A, Revision A
e335 Installation Guide
WARNING
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
The e315 uses an internal lithium-ion rechargea ble battery. Do not dispose the e315 in a fire.
lithium-ion polymer batteries must be recycled or disposed of proper ly. Do not dispose of
lithium-ion polymer batteries in municipal waste sites.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC087-053-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing/Removing an iPad mini into the e335 . . . . . . . . . . . . . . . . . . . . . . . . . 15
Manually Starting and Shutting Down the e335. . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the e335 to a Power Source or a Host Computer. . . . . . . . . . . . . . 16
Using the Gang Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Multiple Gang Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the Gang Charger to a Computer . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding LED Color Behavior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using a Smart Card to Conduct Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
E335 INSTALLATION GUIDE 3
CHAPTER 5
VeriFone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 31
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4 E335 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e335.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing a e335 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e335.
Chapter 2, Device Setup. Explains how to set up and install iPad mini into the
e335. It tells you how to select a location, establish power connection, and use
magnetic stripe and barcode readers.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e335.
Chapter 4, Maintenance. Explains how to maintain your e335.
Chapter 5, V er iFone Service and Sup port. Provides information on how to cont act
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the e335, refer to the following set of documents:
e335 Certifications and Regulations VPN DOC087-051-EN-A
e335 Quick Installation Guide VPN DOC087-052-EN-A
e335 Gang Charger Certifications and Regulations VPN DOC087-055-EN-A
e335 Gang Charger Quick Installation Guide VPN DOC087-056-EN-A
e335 Web site
www.paywaremobile.com
E335 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN VeriFone Part Number
6 E335 INSTALLATION GUIDE
Device Overview
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CHAPTER 1
The e335 integrates the Apple® iPad® mini and VeriFone's PAYware Mobile
technology to create a bold, leading-edge POS solution ide al for consumer-fa cing
and merchant-facing retail integrated applications.
Some of the e335’s key features include: fast processor, large memory, the latest
PCI 3.0 security, integrated 2D laser barcode imager, capacitive-touch encrypted
PIN pad, integrated contactless and NFC-ready. It also features a crisp 128 x 32
display and a spill-resistant capacitive keypad.
Figure 1 The e335 Device
E335 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
Security
The e335 allows for interaction with customers wherever they may be to assist
them in checking product features, performing sales transactions on the spot, or
confirm pricing with the 2D barcode imager.
• Slim and form fitting to allow seamless integration between the e335 and the
iPad mini.
• The lightweight and ergonomic design allows retailers to easily carry the
device and engage customers anywhere in the store.
• iPad mini touch screen allows for icon-based applications or electronic
signature capture support.
• The Apple Lightning™ connector enables high-speed transaction processing
of all payment types—mag-stripe, NFC/contactless and EMV chip and PIN.
• Standard Micro-USB port allows for convenient product charging, or optional
full-featured gang charging base allows for multiple e335 units to charge at
once.
• Rounded corners to minimize breakage.
• PCI PED 3.x approved for debit and credit card transactions with PIN
Contactless
Capability
• Tamper-resistant construction, SSL protocols, and VeriShield file
authentication
• Supports VeriShield Protect encryption implementations
• Advanced contactless architecture that future-proofs investment with a single
contactless interface, SoftSAMs, and side-by-side application architecture.
• Large tap zone (CTLS logo), that encompasses the PIN pad, optimizes user
experience.
8 E335 INSTALLATION GUIDE
Device Setup
CHAPTER 2
This chapter describes the device setup procedure. You will learn about:
• Usage Guidelines
• Unpacking the Shipping Carton
• Examining Device Features
• Installing/Replacing an MSAM Card
• Installing/Removing an iPad mini into the e335
• Manually Starting and Shutting Down the e335
• Connecting the e335 to a Power Source or a Host Computer
• Using the Gang Charger
• Understanding LED Color Behavior
• Using a Smart Card to Conduct Transactions
• Using the Magnetic Stripe Reader
• Using the CTLS Reader
• Using the Barcode Reader
E335 INSTALLATION GUIDE 9
DEVICE SETUP
CAUTION
Usage Guidelines
Usage
Guidelines
Environmental
Factors
Personal Security
Considerations
Observe the following guidelines when using your e335.
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
The e335 is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
• Hand the e335 directly to the cardholder for PIN entry.
• Encourage the cardholder to hold the e335 close to avoid others to see the
information entered.
Electrical
Considerations
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the device near water or in moist conditions.
10 E335 INSTALLATION GUIDE
DEVICE SETUP
CAUTION
NOTE
Unpacking the Shipping Carton
Unpacking the
Shipping Carton
To unpack the
shipping carton
Open the shipping carton and carefully inspect its content s for possible t ampering
or shipping damage. The e335 is a secure product and any tampering may
prevent normal operation.
1 Remove and inspect the following items:
• e335 unit
2 Remove all plastic wrapping from the unit and other components.
3 Remove the clear protective film from the unit.
Do not use a unit that has been damaged or tampered with.
If a label or component appears damaged or if the device appears to have been
opened, please notify the shipping company and your VeriFone representative or
service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the device.
Fully charge the e335 device before initial use.
E335 INSTALLATION GUIDE 11
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