e285
Installation Guide
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Verifone Part Number DOC087-513-EN-A, Revision A.1
e285 Installation Guide
© 2017 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-513-EN-A, Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Triple Radio Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
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CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining e285 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
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CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
E285 INSTALLATION GUIDE 3
CONTENTS
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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4 E285 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e285.
PREFACE
Audience
Organization
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Related
Documentation
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This guide is useful for anyone installing an e285 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e285.
Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how
to select a location, establish power connection, and install the SIM/SAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e285.
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Chapter 4, Maintenance. Explains how to maintain your e285.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the e285, refer to the following set of documents:
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e285 Certifications and Regulations Sheet VPN DOC087-X01-EN
e285 Quick Installation Guide VPN DOC087-X02-EN
e285 Reference Guide VPN DOC087-X04-EN
e285 Security Policy VPN DOC087-X05-EN
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E285 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work
with the PIN pad port.
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
The caution symbol indicates
possible hardware or software
failure, or loss of data.
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The lightning symbol is used as
a warning when bodily injury
might occur.
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The device is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use the
device near water.
6
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Device Overview
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
V
CHAPTER 1
This chapter provides a brief description of the e285 device.
The e285 is as a standalone, wireless handheld payment device, makining it easy
to process a transaction anywhere. It provides mobile payment capabilities via
GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution –
featuring advanced communications for fewer dropped transactions so merchants
can accept payments securely, extending their point of sale opportunities.
The e285’s capacitive-touch with physical keypad design makes it easily
pocketable while still accepting all payment methods - MSR, PSCR, Contactless
and wallets. The easy to read color touch screen is capable of signature capture
and is fully supported by Verifone’s developer toolkits that provide everything
needed to transform ideas into applications.
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Figure 1 The e285 Unit
Key Features
• 133 MHz A9 processor delivers
power and usability in a convenient
“hand-over” design.
• Multi-application operating
environment.
• Advanced memory architecture to
meet tomorrow’s needs.
• 32-bit processing and multi-tasking
capabilities.
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• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
• Multiple connectivity and
contactless options.
• Drop-resistant design minimizes
breakage.
E285 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
T riple Radio
Performance
Modern Application
Environment
Accepts All Forms
of Payment On-the-
Go
Exceptional Ease of
Use
V
The e285 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.
• The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio
delivers fast, wireless payment convenience, fewer dropped transactions and
flexible point-of-sale options.
• Reliable operating system and powerful tools to create richer customer
experiences.
• Common Engage software architecture enables faster and more cost effective
application development.
• Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and
mobile wallets along with a 2.8-inch color touch screen capable of signature
capture.
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• The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
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• Horizontal magnetic stripe card reader with an enlarged card entrance delivers
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optimal card swiping and reading without the need to visually guide the card.
• The e285 size is easily able to be dropped in most pockets.
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Performance and
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Durability
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Security
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• Powerful 133 MHz A9 processing completes transactions quickly.
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• High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell
ICP425262AHR battery cell) that easily supports a full 12-hour business day
on a single charge.
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• The USB-C port allows for convenient product charging as well as connection
to Android, iOS, and Windows devices.
• Rounded corners to minimize breakage and drop-resistant to 3 feet on
concrete surfaces.
• 256MB Flash, 128MB DDR of memory
• PCI PED 5.x approved for debit and other PIN-based transactions
• EMV Level 1 type approval.
• Tamper-resistant construction, SSL protocols
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8 E285 INSTALLATION GUIDE
Device Setup
CHAPTER 2
This chapter describes the device setup procedure. You will learn about:
• Usage Guidelines
• Unpacking the Shipping Carton
• Examining e285 Device Features
• Examining Connection Port
• Removing the Battery Cover
• Installing the SIM card
• Using the Battery
• Battery Behavior (No Power Pack)
• Connecting the Terminal Power Pack
• Charging the Battery
• Connecting to a Computer
• Conducting Wireless Transactions
• Using the Smart Card Reader
• Using the Magnetic Card Reader
• Using the CTLS Reader
E285 INSTALLATION GUIDE 9
DEVICE SETUP
CAUTION
Usage Guidelines
Usage
Guidelines
Environmental
Factors
Personal Security
Considerations
Use the following guidelines when using your e285.
• Select a flat support surface, such as a countertop or table, to keep the device
safe in between uses.
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the device outdoors.
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
The e285 is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
• Hand the e285 directly to the cardholder for PIN entry.
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
shipping carton
• Encourage the cardholder to hold the e285 close to avoid others from seeing
the information entered.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the device near water or in moist conditions.
Open the shipping carton and carefully inspect its content s for possible t ampering
or shipping damage. The e285 is a secure product and any tampering may cause
the device to cease to function properly.
1 Remove and inspect the following items:
• e285 unit
• USB-C to USB cable
2 Remove all plastic wrapping from the unit and other components.
10 E285 INSTALLATION GUIDE
DEVICE SETUP
CAUTION
NOTE
LCD DISPLAY
KEYPAD
MAGNETIC
SMART CARD READER
STRIPE READER
POWER
LED
CAUTION
Examining e285 Device Features
3 Remove the clear protective film from the unit.
Do not use a unit that has been damaged or tampered with. The e285 comes
equipped with tamper-evident labels. If a label or component appears damaged
or if the device appears to have been opened, please notify the shipping
company and your Verifone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the device.
Charge the e285 device for eight hours before initial use.
Examining e285
Device Features
Front Panel
Before you continue the installation process, familiarize yourself with the features
of the e285. (See
Figure 2)
The front panel includes the following features:
Figure 2 e285 Device Features (Front Panel)
• A colored capacitive-touch LCD Display
• Two types of keys:
a telephone style keypad (keypads may vary in style).
b Three color-coded function keys below the keypad (from left to right:
CANCEL, CLEAR, ENTER).
Do NOT paste anything on the keypad surface to avoid malfunction.
E285 INSTALLATION GUIDE 11
DEVICE SETUP
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
NOTE
Examining Connection Port
• A smart card reader built into the bottom of the device to process smart card
transactions. For directions on how to use a smart card, see
Card Reader.
Using the Smart
• A magnetic card reader, built into the top part of the device for performing
debit or credit card transactions. Swipe the card using the proper direction,
with the magnetic stripe facing up, towards the keypad. For directions on how
to use a magnetic card, see
Using the Magnetic Card Reader.
• A Power LED located on the left side that acts as charging indicators.
• A CTLS functionality for contactless payments. For directions on how to
conduct contactless transactions, see
Using the CTLS Reader.
• A SIM compartment, built into the bottom of the device inside the back
compartment.
Examining
Connection Port
Removing the
Battery Cover
To remove the battery
cover
The e285 device has one primary USB-C port used for power and download.
Figure 3 The e285 Primary USB-C Port
Remove the battery cover to access the battery as well as the SIM slot.
1 Turn off the device.
2 Place the device upside down on a soft, clean surface to protect the screen
from scratches.
3 Loosen the retaining screw. The ret aining screw is captive, which means that it
cannot be fully removed from the slot.
Figure 4 Loosening the Screw to Remove Battery Cover
4 Using your fingernail, turn any of the recessed slots located on both sides of
the e285 device, to pry the back cover open.
You can also use a coin, flat tip screwdriver, the edge of a card, or any similar
tool.
12 E285 INSTALLATION GUIDE
DEVICE SETUP
CAUTION
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
NOTE
Installing the SIM card
Installing the
SIM card
To install or replace
the card
The e285 device supports the installation of a GSM SIM (Subscriber Identity
Module). Use the following procedures to install a SIM card.
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. V erifone recommends using
a grounded anti-static wrist strap.
1 Follow the steps in Installing the SIM card.
2 Insert the SIM card with the gold contacts facing down.
Figure 5 Inserting the SIM Card
3 Place the battery cover back and tighten the screw.
Using the
Battery
Battery Features
Figure 6 Returning the Battery Cover
The e285 device uses a single cell Li-ion battery. The internal logic of the battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
The e285 device will only operate when the battery is installed.
The following are features of the battery:
• Single Li-ion cell.
• A safety circuit that:
• Prevents cell damage from overcharge, over-discharge, or overheating.
E285 INSTALLATION GUIDE 13
DEVICE SETUP
NOTE
NOTE
NOTE
NOTE
Battery Behavior (No Power Pack)
• Activates when the battery is left in an unused device for extended
periods.
• The e285 battery pack is not customer changeable and therefore should not
be disconnected and removed.
• Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery, the coin cell battery provides
power to the security circuit.
• Disconnecting and removing the battery, as well as unplugging the device
power pack, reduce the life of the coin cell battery, which does not recharge
and must be replaced if drained.
• Conserve battery power by turning the e285 device of f when not in use. Keep
the Li-ion battery inserted in the device and power up the device periodically
to check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity . Recha rge the battery by attaching th e USB-C end of the power p ack
to the device and plugging the other end of the power pack into a wall outlet.
Battery Behavior
(No Power Pack)
Manual Startup
Manual Shutdown
The device shifts to power pack mode and starts up automatically when the e285
is connected to a non-battery power source, regardless of the battery charge
state.
Hold the green key down for about 4 seconds until the device displays the startup
screen.
The 4-second power-up delay prevents device startup if the green key is
accidentally held down. The time required to hold the green key down to power
up the device is configurable.
The device lights up once the power is on.
The Verifone copyright screen starts and displays a unique copyright screen
once the device loads an application. However, DOWNLOAD NEEDED appears
on screen after the initial Verifone copyright screen if there is no available
application in the device.
Hold the red key down for about 4 seconds until the device displays the startup
screen.
14 E285 INSTALLATION GUIDE
The screen is blank when the device has no power.
DEVICE SETUP
CAUTION
WARNING
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
TIP
Connecting the Terminal Power Pack
Connecting the
Terminal Power
Pack
After installing the battery, connect the e285 device to the provided power pack for
initial charging.
Using an incorrectly rated power supply may damage the device or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the device matches the requirements specified on the bottom of
the device. (See
the appropriately rated power supply before continuing with troubleshooting.
Do not plug the power pack into an outdoor outlet or op erate the device out doors.
During a transaction, disconnecting the power by removing the battery or
unplugging the device from a wall power while at very low battery charge may
cause transaction data files not yet stored in the device memory to be lost.
Each e285 device comes with power supply (VPN PWR087-300-01-A) used to
connect the device directly to a power outlet and to charge the battery. The e285
unit comes with a universal input power pack capable of operating from voltages
of 100 V to 240 V AC.
Specifications for detailed power supply specifications.) Obtain
To Connect the
Terminal Power
Supply
1 Insert the USB-C plug into the USB-C port of the e285, as shown in the figure
below.
Figure 7 e285 Power Supply Connection
2 Plug the AC power pack into a wall outlet or powered surge protector.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
Once it loads the application, the device st arts the initial Verifone copyright screen
and displays a unique copyright screen. If there is no available application in the
device,
screen.
DOWNLOAD NEEDED appears on screen after the initial Verifone copyright
Charging the
Battery
After unpacking your e285 device, connect the power pack to the unit for eight
hours or until fully charged.
E285 INSTALLATION GUIDE 15
DEVICE SETUP
NOTE
WARNING
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
Connecting to a Computer
The battery has a safety circuit to protect the Li-ion cells from overcharging and
over-discharging. If the battery is over-discharged, the safety circuit shuts down
the battery. The battery must then be recharged to restore operation.
The e285 device automatically shuts off when the battery reaches the critically
low charge state. If this occurs, the battery must be recharged for a minimum of
1/2 hour before it can power the device. It may take several recharge attempt s to
reset the safety circuit when charging a battery that has been discharged below
this critical state.
The following table shows the behavior of the LEDs during various system power
states.
Deep
Sleep
Y Turn off the LEDs
Connecting to a
Battery
Low
Y Red, 4 Hz rate, 50% duty cycle
Battery Life
Battery
Charging
Y Orange, 1 Hz rate, 50% duty cycle
Charging and discharging the e285 battery hundreds of times will wear out the
battery. Significantly reduced operating times indicate the need for battery
replacement (see Accessories and Documentation for ordering information).
Connect the e285 device to a PC or laptop to download applications.
Charging
Timer Fault /
Battery Fault
Y Orange on continuously
Do not dispose batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose Li-ion batteries in
municipal waste sites.
Normal
Operation
(Battery low condition: battery voltage < 3.65V)
Y Green on continuously
Computer
System LED Behavior
To Connect to a
Computer
1 Insert the USB-C plug into the USB-C port of the e285, as shown in the figure
below.
2 Connect the other end of the USB-C plug into the host computer’s USB port.
Figure 8 Connecting to a Host Computer
16 E285 INSTALLATION GUIDE
DEVICE SETUP
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
Conducting Wireless Tran sactions
Conducting
Wireles s
Transactions
Using the Smart
Card Reader
To Conduct a Smart
Card Transaction
To conduct a wireless transaction:
• Ensure the device is in an optimal position for transmitting.
• Follow the on-screen instructions provided with your application.
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
1 Position the smart card with the contacts facing upward (see illustration
below).
2 Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3 Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Using the
Magnetic Card
Reader
To Conduct a Debit or
Credit card
Transaction
Figure 9 Inserting a Smart Card
Use the magnetic stripe reader to perform credit and debit card transactions.
1 Position the card with the magnetic stripe facing backwards.
2 To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the top of the device, as shown in the illustration below.
Figure 10 Using Magnetic Stripe Card
3 Swipe the card through the magnetic card reader.
E285 INSTALLATION GUIDE 17
DEVICE SETUP
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
Using the CTLS Reader
Using the CTLS
Reader
The e285 supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the su rface of
the contactless antenna, located above the keypad and LCD.
Figure 11 Using the CTLS Reader
18 E285 INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
of the e285 device.
Power
Temperature
External
Dimensions
Charging via USB-C to computer system or Verifone-certified power adapter:
5 V DC, 1 A
• Operating Temperature: 0° to 50°C (32° to 122°F)
• Operating Humidity: 5% to 95%; RH non-condensing
• Length: xxx mm
• Width: xxx mm
• Height: xxx mm
E285 INSTALLATION GUIDE 19
Maintenance
CAUTION
CAUTION
CHAPTER 4
The e285 device has no user-maintainable parts.
Cleaning the
Device
Terminal
Contacts
Smart Card
Reader
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or device
display.
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the e285 battery stay clean and unbent.
Avoid touching the contacts of the e285 battery. Finger oils tarnish contacts,
causing bad connections. When operating on battery power and experiencing a
high occurrence of bad or incomplete data transfers, clean the contacts.
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your Verifone distributor or service
provider.
E285 INSTALLATION GUIDE 21
Verifone Service and Support
NOTE
For e285 problems, contact your local Verifone representative or service provider.
For e285 product service and repair information:
• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
CHAPTER 5
Returning a
Device for
Service
To return a device for
service
Before returning a e285, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
1 Get the following information from the printed labels at the back of each e285
to be returned:
• Product ID, including the model and part number . For example, “e285” a nd
“M087-XXX-XXX-XXX.”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8
A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).
b Address a fax to “Verifone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
c Complete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm.
E285 INSTALLATION GUIDE 23
VERIFONE SERVICE AND SUPPORT
NOTE
Accessories and Documentation
• Address the Subject box with to “Verifone MRA Dept.”
• Reference the model and part number in the Note box.
One MRA number must be issued for each e285 you return to Verifone, even if
you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the e285 you are returning for service
or repair (device serial numbers are located at the back of the unit.
Accessories and
Documentation
Accessories
Documentation
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the V erifone labe l at the
back of the e285).
Verifone produces the following accessories and documentation for the
e285. When ordering, please take note of the part number.
• Verifone online store at www.store.verifone.com
• USA – Verifone Customer Development Center, 800-Verifone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
Verifone Certified Power Adapter PWR087-300-01-A
Verifone Cleaning Kit
e285 Certifications and Regulations Sheet VPN DOC087-501-EN
e285 Quick Installation Guide VPN DOC087-502-EN
02746-01
24 E285 INSTALLATION GUIDE
CHAPTER 6
NOTE
CAUTION
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e285 successfully. Typical examples of
malfunction you may encounter while operating your e285 and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
The e285 comes equipped with tamper-evident labels. The e285 unit contains no
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.
Use only a Verifone-supplied power pack. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the device
matches the requirements specified at the bottom of the device. (See
Specifications, for d et a iled power supply sp ecifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
Device Does Not
Start
Device Display
Does Not Show
Correct/
Readable Info
• Ensure that the battery charge state is not below the critically low level.
• Replace or recharge the battery.
• Check if the battery is properly inserted.
• Ensure that you pressed the green ENTER/ON key for approximately four
seconds, until the unit lights up.
• Replace or recharge the battery.
• Connect the e285 into a known-good power supply (if available) to see if this
clears the problem.
• If the problem persists, contact your local Verifone representative for
assistance.
E285 INSTALLATION GUIDE 25
TROUBLESHOOTING GUIDELINES
NOTE
Battery Does Not Charge
Battery Does Not
Charge
The e285 battery must initially receive a full charge to ensure proper operation.
• Allow the e285 device to remain connected to the power pack for eight hours
to ensure the battery receives a full charge.
• Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery the coin cell battery provides
power to the security circuit.
• Uninstalling the battery and unplugging the device power p ack reduce the life
of the coin cell battery, which does not recharge and must be replaced if
drained.
• Conserve battery power by turning the e285 device of f when not in use. Keep
the Li-ion battery inserted in the device and power up the device periodically
to check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity . Recharge the battery by att aching USB end of the power pack to the
device and plugging the other end of the power pack into a wall outlet.
• The e285 device automatically shuts off when the battery reaches the
critically low charge state. If this occurs, the battery must recharge a
minimum of 1/2 hour before it can power the device. It may take several
recharge attempts to reset the safety circuit when charging a battery that has
been discharged below this critical state.
Blank Display
Keypad Does
Not Respond
When the e285 device display screen does not show correct or clearly readable
information:
• The battery pack may not be connected properly. Remove and reinstall the
battery pack.
• Check device power connection.
• Remove and reapply power to the device.
• If the problem persists, contact your local Verifone service provider.
If the keypad does not respond properly:
• Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
Transactions Fail To
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local Verifone representative.
26 E285 INSTALLATION GUIDE
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
Transactions
Fail To Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different mag netic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the e285 card reader, the
black magnetic stripe on the card should face down and outward, away from
the keypad (see
Figure 10).
• Process a transaction manually , using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• Contact your Verifone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the SIM card is properly inserted (see Installing the SIM card).
• Contact your Verifone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Signal Strength
• On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.
• Ensure that the radio has been activated by your service provider.
E285 INSTALLATION GUIDE 27
Verifone, Inc.
1-800-Verifone
www.verifone.com
e285
Installation Guide
Verifone Part Number DOC087-513-EN-A, Revision A
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