Verifone E285BTWF User Manual

e285

Installation Guide

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Verifone Part Number DOC087-513-EN-A, Revision A.1

e285 Installation Guide

© 2017 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

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Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-513-EN-A, Revision A.1

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Triple Radio Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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CHAPTER 2

Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Examining e285 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

E285 INSTALLATION GUIDE 3

CONTENTS

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 5

Verifone Service

and Support

CHAPTER 6

Troubleshooting

Guidelines

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25

Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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4 E285 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e285.

PREFACE

Audience

Organization

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Related

Documentation

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This guide is useful for anyone installing an e285 device. Basic descriptions of the
device features are also provided.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e285.
Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how

to select a location, establish power connection, and install the SIM/SAM card.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

e285.

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Chapter 4, Maintenance. Explains how to maintain your e285.
Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in device installation.
To learn more about the e285, refer to the following set of documents:

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e285 Certifications and Regulations Sheet VPN DOC087-X01-EN
e285 Quick Installation Guide VPN DOC087-X02-EN
e285 Reference Guide VPN DOC087-X04-EN
e285 Security Policy VPN DOC087-X05-EN

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E285 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier type face is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.

The pencil icon is used to
highlight important information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PIN pad port.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number

The caution symbol indicates
possible hardware or software
failure, or loss of data.

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The lightning symbol is used as
a warning when bodily injury
might occur.

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The device is not waterproof or
dustproof, and is intended for
indoor use only.

Due to risk of shock do not use the
device near water.

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Device Overview

IMAGE PLACEHOLDER

ACTUAL ILLUSTRATION TO FOLLOW

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CHAPTER 1

This chapter provides a brief description of the e285 device.
The e285 is as a standalone, wireless handheld payment device, makining it easy

to process a transaction anywhere. It provides mobile payment capabilities via
GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution –
featuring advanced communications for fewer dropped transactions so merchants
can accept payments securely, extending their point of sale opportunities.

The e285’s capacitive-touch with physical keypad design makes it easily
pocketable while still accepting all payment methods - MSR, PSCR, Contactless
and wallets. The easy to read color touch screen is capable of signature capture
and is fully supported by Verifone’s developer toolkits that provide everything
needed to transform ideas into applications.

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Figure 1 The e285 Unit
Key Features

• 133 MHz A9 processor delivers

power and usability in a convenient

“hand-over” design.

• Multi-application operating

environment.

• Advanced memory architecture to

meet tomorrow’s needs.

• 32-bit processing and multi-tasking

capabilities.

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• Offers unsurpassed performance on

EMV smart card transactions.

• Security architecture exceeds

specifications for PCI-PED and
sophisticated file authentication.

• Multiple connectivity and

contactless options.

• Drop-resistant design minimizes

breakage.

E285 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Features and Benefits

Features and

Benefits

T riple Radio

Performance

Modern Application

Environment

Accepts All Forms

of Payment On-the-

Go

Exceptional Ease of

Use

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The e285 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.

• The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio

delivers fast, wireless payment convenience, fewer dropped transactions and
flexible point-of-sale options.

• Reliable operating system and powerful tools to create richer customer

experiences.

• Common Engage software architecture enables faster and more cost effective

application development.

• Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and

mobile wallets along with a 2.8-inch color touch screen capable of signature
capture.

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• The lightweight, compact, stylish, and ergonomic balance allows convenient

device hand-off to the consumer for PIN entry or other input.

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• Horizontal magnetic stripe card reader with an enlarged card entrance delivers

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optimal card swiping and reading without the need to visually guide the card.

• The e285 size is easily able to be dropped in most pockets.

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Performance and

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Durability

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Security

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• Powerful 133 MHz A9 processing completes transactions quickly.

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• High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell

ICP425262AHR battery cell) that easily supports a full 12-hour business day
on a single charge.

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• The USB-C port allows for convenient product charging as well as connection

to Android, iOS, and Windows devices.

• Rounded corners to minimize breakage and drop-resistant to 3 feet on

concrete surfaces.

• 256MB Flash, 128MB DDR of memory

• PCI PED 5.x approved for debit and other PIN-based transactions

• EMV Level 1 type approval.

• Tamper-resistant construction, SSL protocols

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8 E285 INSTALLATION GUIDE