Verifone E285BTWF, QI7 Users Manual
Installation Guide
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e285
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Verifone Part Number DOC087-513-EN-A, Revision A.5
e285 Installation Guide
© 2018 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-513-EN-A, Revision A.5
CONTENTS
PREFACE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Triple Radio Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing micro SIM and/or SAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Initial Battery Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting Up and Shutting Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Charging via the Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Charging with the Folio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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CHAPTER 3
Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
E285 INSTALLATION GUIDE 3
CONTENTS
Maintenance and
CHAPTER 4
Cleaning
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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APPENDIX A
Caution and
Warning Messages
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e285 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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4 E285 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e285.
PREFACE
Audience
Organization
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Related
Documentation
This guide is useful for anyone installing an e285 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e285.
Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how
to select a location, establish power connection, and install the SIM/SAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e285.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your e285.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
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To learn more about the e285, refer to the following set of documents:
e285 Certifications and Regulations Sheet VPN DOC087-511-EN-x
R
e285 Quick Installation Guide VPN DOC087-512-EN-x
E285 INSTALLATION GUIDE 5
PREFACE
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
NOTE
CAUTION
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
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See Conventions and Acronyms.
You must install a roll of thermal-
sensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
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WARNING
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The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
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6 E285 INSTALLATION GUIDE
Device Overview
CHAPTER 1
This chapter provides a brief description of the e285 device.
The e285 is as a standalone, wireless handheld payment device, making it easy
to process a transaction anywhere. It provides mobile payment capabilities via 3G
connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution – featuring
advanced communications for fewer dropped transactions so merchants can
accept payments securely, extending their point of sale opportunities.
The e285’s capacitive-touch with physical keypad design makes it easily
pocketable while still accepting all payment methods - MSR, PSCR, Contactless
and wallets. The easy to read color touch screen is capable of signature capture
and is fully supported by Verifone’s developer toolkits that provide everything
needed to transform ideas into applications.
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Figure 1 The e285 Unit
Key Features
• 300 MHz A9 processor delivers
power and usability in a convenient
“hand-over” design.
• Multi-application operating
environment.
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• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
• Advanced memory architecture to
meet tomorrow’s needs.
• 32-bit processing and multi-tasking
capabilities.
• Multiple connectivity and
contactless options.
• Drop-resistant design minimizes
breakage.
E285 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Triple Radio
Performance
Modern Application
Environment
Accepts All Forms
of Payment On-the-
Go
Exceptional Ease of
Use
Performance and
Durability
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The e285 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.
• The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio
delivers fast, wireless payment convenience, fewer dropped transactions and
flexible point-of-sale options.
• Reliable operating system and powerful tools to create richer customer
experiences.
• Common Engage software architecture enables faster and more cost effective
application development.
• Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and
mobile wallets along with a 2.8-inch color touch screen capable of signature
capture.
• The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
• Horizontal magnetic stripe card reader for optimal card swiping and reading.
• The e285 size is easily able to be dropped in most pockets.
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• Powerful 300 MHz A9 processing completes transactions quickly.
• High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell
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ICP425262AHR battery cell) that easily supports a full 12-hour business day
on a single charge.
Security
8 E285 INSTALLATION GUIDE
• The USB-C port allows for convenient product charging as well as connection
to Android, iOS, and Windows devices.
• Rounded corners to minimize breakage and drop-resistant to 3 feet on
concrete surfaces.
• 256MB Flash, 128MB DDR of memory
• PCI PED 5.x approved for debit and other PIN-based transactions
• Tamper-resistant construction, SSL protocols
• Direct key injection using industry standard HSMs
• VeriShield Retain
• VeriShield Remote Key
• Verifone Secure Data
• VeriShield Total Protect
• MasterCard TQM
• IPP8 functionality plus multiple DUKPT engines
• EMV L1 and L2
• ISO7816-3, ISO7816-10, and EMV 4.3 standards
DEVICE OVERVIEW
Features and Benefits
Connectivity
USB host/ device port
• Support UART0 software debug (TXD0, RXD0).
• USB2.0 high speed
• Support 5V/200mA for external USB peripherals
• USB host or device is configured by SW
• Type C USB connector at bottom
• Communication port for smart device on charge stand (Android, Windows, or
iDevice)
Bluetooth (wireless communication)
• Bluetooth 4.1 + EDR compliant
• Support Eddystone + iBeacon
• RF transmitter output power Class 1
• RF receiver GFSK typical -90dBm, /4 PSK typical -90dBm, 8DPSK typical -
83dBm
• UART3 interface for SOC communicates to BT
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WiFi (wireless communication)
• Support 802.11b/g/n connectivity for communicating with WiFi AP
• Single band support (2.4GHz only, no support for 5GHz)
• BCM43455 module
• SDIO for host interface
3G (wireless communication)
• Gemalto EHS6
• GPRS/GSM Class 10
• UMTS/HSPA DL 7.2Mbps, UL 5.7Mbps
• Host interface USB
• Use RING0 for all wake events (new FW update from Gemalto)
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E285 INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
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10 E285 INSTALLATION GUIDE
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