Verifone e285 Installation Manual
e285
Installation Guide
Verifone Part Number DOC087-513-EN-B, Revision B
e285 Installation Guide
© 2020 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
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products and services are trademarks of Verifone, Inc.
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Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone Part Number DOC087-513-EN-B, Revision B
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview
CHAPTER 2
Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Triple Radio Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing micro SIM and/or SAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Initial Battery Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Starting Up and Shutting Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Charging via the Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Charging with the Folio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 3
Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
E285 INSTALLATION GUIDE 3
CONTENTS
CHAPTER 4
Maintenance and
Cleaning
CHAPTER 5
Verifone Service
and Support
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CHAPTER 6
Troubleshooting
Guidelines
APPENDIX A
Caution and
Warning Messages
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
e285 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4 E285 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e285.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing an e285 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e285.
Chapter 2, Device Setup. Explains how to set up the e285 device. It tells you how
to select a location, establish power connection, and install the SIM/SAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e285.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your e285.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the e285, refer to the following set of documents:
e285 Certifications and Regulations Sheet VPN DOC087-511-EN-x
e285 Quick Installation Guide VPN DOC087-512-EN-x
E285 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermal-
sensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof and is intended for indoor
use only.
6 E285 INSTALLATION GUIDE
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
Device Overview
CHAPTER 1
This chapter provides a brief description of the e285 device.
The e285 device is a standalone, wireless handheld payment device, making it
easy to process a transaction anywhere. It provides mobile payment capabilities
via 3G connectivity. It is also a powerful 3G/Bluetooth/Wi-Fi dual band solution –
featuring advanced communications for fewer dropped transactions so merchants
can accept payments securely, extending their point of sale opportunities.
The e285’s capacitive-touch with physical keypad design makes it easily
pocketable while still accepting all payment methods - MSR, PSCR, Contactless
and wallets. The easy to read color touch screen is capable of signature capture
and is fully supported by Verifone’s developer toolkit which enables to transform
ideas into applications.
Figure 1 The e285 Unit
Key Features
• 300 MHz A9 processor delivers
power and usability in a convenient
“hand-over” design.
• Multi-application operating
environment.
• Advanced memory architecture to
meet tomorrow’s needs.
• 32-bit processing and multi-tasking
capabilities.
• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
• Multiple connectivity and
contactless options.
• Drop-resistant design minimizes
breakage.
E285 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Triple Radio
Performance
Modern Application
Environment
Accepts All Forms
of Payment On-the-
Go
Exceptional Ease of
Use
The e285 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.
• The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio
delivers fast, wireless payment convenience, fewer dropped transactions and
flexible point-of-sale options.
• Reliable operating system and powerful tools to create richer customer
experiences.
• Common Engage software architecture enables faster and more cost-effective
application development.
• Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and
mobile wallets along with a 2.8-inch color touch screen capable of signature
capture.
• The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
• Horizontal magnetic stripe card reader for optimal card swiping and reading.
Performance and
Durability
Security
• The e285 size is easily able to be dropped in most pockets.
• Powerful 300 MHz A9 processing completes transactions quickly.
• High-capacity lithium-ion battery pack (3.8 V / 1800mAh with Maxell
ICP425262AHR battery cell) that easily supports a full 12-hour business day
on a single charge.
• The USB-C port allows for convenient product charging as well connection to
Android, iOS and Windows devices.
• Rounded corners to minimize breakage and drop-resistant to 3 feet on
concrete surfaces.
• 256MB Flash, 128MB DDR of memory
• PCI PED 5.x approved for debit and other PIN-based transactions
• Tamper-resistant construction, SSL protocols
• Direct key injection using industry standard HSMs
• VeriShield Retain
• VeriShield Remote Key
8 E285 INSTALLATION GUIDE
• Verifone Secure Data
• VeriShield Total Protect
• MasterCard TQM
• IPP8 functionality plus multiple DUKPT engines
• EMV L1 and L2
• ISO7816-3, ISO7816-10, and EMV 4.3 standards
DEVICE OVERVIEW
Features and Benefits
Connectivity
USB host/ device port
• Support UART0 software debug (TXD0, RXD0).
• USB2.0 high speed
• Support 5V/200mA for external USB peripherals
• USB host or device is configured by SW
• Type C USB connector at bottom
• Communication port for smart device on charge stand (Android, Windows, or
iDevice)
Bluetooth (wireless communication)
• Bluetooth 4.1 + EDR compliant
• Support Eddystone + iBeacon
• RF transmitter output power Class 1
• RF receiver GFSK typical -90dBm, /4 PSK typical -90dBm, 8DPSK typical -
83dBm
• UART3 interface for SOC communicates to BT
WiFi (wireless communication)
• BT, Wi-Fi, and 3G Options
• Wi-Fi dual band supports:
• 802.11 a/b/g/n/ac connectivity
• 2.4GHz and 5GHz
• Auto-band selection
3G (wireless communication)
• Gemalto EHS6
• GPRS/GSM Class 10
• UMTS/HSPA DL 7.2Mbps, UL 5.7Mbps
• Host interface USB
• Use RING0 for all wake events (new FW update from Gemalto)
E285 INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
10 E285 INSTALLATION GUIDE
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