e280
Installation Guide
Verifone Part Number DOC087-603-EN-C, Revision C01
e280 Installation Guide
© 2019 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-603-EN-C, Revision C01
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
BT and WiFi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
dern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Mo
Accepts All Forms of Payment
Exceptional Ea
Performance and
Secu
rity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Charger
Ma
Fuel Ga
IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
in Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
uge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
se of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5
9
CHAPTER 2
Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
nal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Perso
Electrical Consider
cking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpa
Examining
Front
Examining
Using th
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Batt
Ma
Ma
Conn
Chargi
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using th
Using th
e280 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
e Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
nual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ng the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
e Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
e CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
14
15
16
CHAPTER 3
Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
We
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
19
19
E280 INSTALLATION GUIDE 3
CONTENTS
Maintenance and
CHAPTER 4
Maintenance
Cleaning
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25
ry Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Batte
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
19
21
21
22
24
24
26
26
26
4
4 E280 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e280.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing an e280 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e280.
Chapter 2, Device Setup. Explains how to set up the e280 device. It tells you how
to select a location and est
Chapter 3,
80.
e2
Chapter 4, Maintenance. Explains how to maintain your e280.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in de
To learn more about the e280, refer to the following set of documents:
e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A
Specifications. Discusses power requirements and dimensions of the
ablish power connection.
or service provider, and information on h
vice installation.
ow to
e280 Quick Installation Guide VPN -DOC087-602-EN-A
E280 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
able 1 describes these conventions and provides examples of their use.
T
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermal-
sensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof and is intended for indoor
use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
V
arious acronyms are used in place of the full definition. Table 2 presents
Due to risk of shock do not use the
device near water.
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number
6 E280 INSTALLATION GUIDE
Device Overview
CHAPTER 1
This chapter provides a brief description of the e280 device.
The e280 is a secure wireless handheld mobile payment device that allows
merchants to process credit ca
variety of use cases and integrates with Verifone’s estate management solution
enabling clients to remotely monitor, manage, and update their device. The e280
also supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for
maximum security.
rd transactions anywhere. The e280 supports a
The e280’s small, sleek, design makes it easily pocketable while su
payment methods - Magnetic stripe, EMV, and NFC/CTLS, including Apple Pay,
Google Pay, and Samsung Pay mobile wallets. The easy to read color touch
screen supports all payment related user interactions, including barcode scanner
and secure PIN entry.
pporting all
Figure 1 Supplied in the box
E280 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Key Features and Benefits
Features and
Benefits
BT and WiFi
Performance
Modern Application
Environment
• Fast 300 MHz processor to support all
your encryption needs.
• Embedded 1660 m Ah battery provides
300 CTLS transactions over 10.5 hrs.
• 3.5" HVGA Color Touchscreen for easy
interaction, including PIN entry.
• Sleek, modern, design, drop rated to
1.2m.
• BT 4.2 with BLE, Wi-Fi, and USB-C
connectivity options.
• PCI 5.X Certified.
• Small, lightweight dimensions support
multiple mobile use cases for maximum
flexibility.
• MFi Certified
The e280 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, digital PINpad and
contactless/NFC support.
The dynamic combination of Bluetooth and Wi-Fi, wireless payment convenience,
fewer dropped transactions and flexible point-of-sale options.
• Reliable operating system and powerful tools create a richer customer
experience.
• Common Engage software architecture enables faster and more cost-effective
application development.
Accepts All Forms
of Payment On-the-
Go
Exceptional Ease of
Use
Performance and
Durability
• Accommodates all payment types - Magnetic stripe, EMV, Contactless/NFC,
and mobile wallets along with a 3.5-inch color touch screen with digital PIN
pad, barcode scanner and signature capture.
• The lightweight, compact, stylish, and ergonomic balance provide a
convenient payment experience for the user.
• Horizontal, bi-directional, magnetic stripe card reader at the top of e280
features an enlarged card entrance and delivers optimal card swiping and
reading.
• Easy to hold, easy to carry. e280's compact size allows it to easily fit in your
pocket and provides lanyard holes, on both sides of the device, to attach wrist/
neckbands.
• Secure and powerful 300 MHz processing encrypts and completes
transactions quickly.
• High-capacity, embedded, lithium-ion battery pack (3.8 V / 1660 mAh) that
easily supports a full 10-hour business day on a single charge.
• The USB-C port allows for convenient product charging as well as connection
to accessories.
8 E280 INSTALLATION GUIDE
• Drop-tested up to 1.2m onto concrete surfaces.
• 512MBMB Flash, 512MBMB SDRAM of memory
DEVICE OVERVIEW
Features and Benefits
Security
Connectivity
• PCI PED 5.0 approved for PIN-based transactions
• SSL protocols
• Direct key injection using industry standard HSMs
• VeriShield Retain
• VeriShield Remote Key
• Verifone Secure Data
• VeriShield Total Protect
• MasterCard TQM
• IPP8 functionality plus multiple DUKPT engines
• EMV L1 and L2
• ISO7816-3, ISO7816-10, and EMV 4.3 standards
USB host/ device port
• Support UART0 software debug (TXD0, RXD0).
• USB2.0 high speed
• Support 5V/200mA for external USB peripherals
Charger IC
• USB host or device is configured by SW
• e280 USB-C port is on left hand side
Bluetooth (wireless communication)
• Bluetooth 4.2 BLE
• Support Eddystone + iBeacon
• RF transmitter output power Class 1
• RF receiver GFSK typical -90dBm, n/4 PSK typical -90dBm, 8DPSK typical -
83dBm
• UART3 interface for SOC communicates to BT
WiFi (wireless communication)(e280 Touch Only)
• WiFi 2.4 GHz and 5 GHz; a, b, g, n and ac
• Supports 2.4 GHz and 5 GHz
• SDIO for host interface
• Single cell switching mode Li-Ion battery charger
• Power path management integrated
• Programmable charging parameters
E280 INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
• Support dual inputs from either charging pins or USB connector
Main Battery
Fuel Gauge
• Non-removable battery pack
• Use ID pin of battery to identify different battery source by AIN5_BATT_ID
• Nominal capacity/voltage: 1660mAh/3.8V
• Host-side fuel gauge with Coulomb counter function
10 E280 INSTALLATION GUIDE
Device Setup
CAUTION
CHAPTER 2
This chapter describes the device setup procedure. You will learn about:
• Usage Guidelines
• Unpacking the Shipping Carton
• Examining e280 Device Features
• Examining Connection Port
• Using the Battery
• Battery Behavior (No Power Pack)
• Connecting the Terminal Power Pack
• Charging the Battery
• Using the Smart Card Reader
• Using the Magnetic Card Reader
Usage
Guidelines
Environmental
Factors
• Using the CTLS Reader
Use the following guidelines when using your e280.
• Select a flat support surface, such as a countertop or table, to keep the device.
Please store your e280 device in a dry area:
• Operation temperature is 0~45 degree.
• Storage temperature is -20 to 60 degree.
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Personal Security
Considerations
The e280 can be used as handover device. Always exercise extreme caution
when conducting transactions especially during PIN entry.
• Hand the e280 directly to the cardholder for PIN entry.
E280 INSTALLATION GUIDE 11
DEVICE SETUP
CAUTION
NOTE
Unpacking the Shipping Carton
• Encourage the cardholder to hold the e280 close to avoid others from seeing
the information entered.
Electrical
Considerations
Unpacking the
Shipping Carton
To unpack the
shipping carton
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the device near water or in moist conditions.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e280 is a secure product and any tampering may cause
the device to cease to function properly.
1 Remove and inspect the following items:
• e280 unit
• USB-C to USB cable
2 Remove all plastic wrapping from the unit and other components.
3 Remove the clear protective from the display.
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
12 E280 INSTALLATION GUIDE
Examining e280
Device Features
4 Save the shipping carton and packing material for future repacking or storing
the device.
• Charge the e280 device for eight hours before initial use.
• The e280 device comes with an extra battery, that will power the security circuit of the
device, in case the device is tampered, and the main battery fails to charge. This extra
battery has a life of 2 yrs.
• Ensure not to store the device for more than 1 week without charging, else the
secondary battery gets discharged
Before you continue the installation process, familiarize yourself with the features
of the e280. (See Figure 2)
in turn reducing the life of the battery.
DEVICE SETUP
USB-C
USB-A
Examining Connection Port
Front Panel
The front panel includes the following features:
Figure 2 e280 Device Features (Front Panel)
• A colored capacitive-touch LCD Display
• A smart card reader built into the bottom of the device to process smartcard
based debit or credit transactions. For directions on how to use a smart card,
see Using the Smart Card Reader.
Examining
Connection Port
• A magnetic card reader, built into the top part of the device for performing
debit or credit card transactions. The card can be swiped from either direction,
but we recommend from left to right, magnetic stripe facing the back using the
proper direction, with the magnetic stripe facing up. For directions on how to
use a magnetic card, see Using the Magnetic Card Reader.
• A power/charging indicator.
• ALL LED's to indicate CTLS, EMV, MSR, BT, and Wi-Fi are shown ON the
display.
• CTLS around the display for contactless payments. For directions on how to
conduct contactless transactions, see Using the CTLS Reader.
The e280 device has one primary USB-C port used for power and download.
Figure 3 The e280 Primary USB-C Port
E280 INSTALLATION GUIDE 13
DEVICE SETUP
NOTE
NOTE
NOTE
Using the Battery
Using the
Battery
Battery Features
The e280 device uses a single cell Li-ion battery. The internal logic of the battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
The following are features of the battery:
• Single Li-ion cell.
• A safety circuit that:
• Prevents cell damage from overcharge, over-discharge, or overheating.
• Activates when the battery is left in an unused device for extended
periods.
• Charge the e280 device for eight hours before initial use.
• The e280 device comes with an extra battery that will power the security
circuit of the device in case, the device is tampered and the main battery fails
to charge. This extra battery has a life of 2 yrs.
• Ensure not to store the device for more than 1 week without charging, else
the secondary battery gets discharged in turn reducing the life of the battery.
Battery Behavior
(No Power Pack)
Manual Startup
Manual Shutdown
• Disconnecting and unplugging the device power pack, reduce the life of the
coin cell battery, which does not recharge and must be replaced if drained.
• Conserve battery power by turning the e280 device off when not in use. Do
not let the battery charge fall below 10% for extended periods of time as this
may permanently diminish the battery capacity. Recharge the battery by
attaching the USB-C end of the power pack to the device and plugging the
other end of the power pack into a wall outlet.
The device shifts to power pack mode and starts up automatically when the e280
is connected to a non-battery power source, regardless of the battery charge
state.
Hold the start button for about 10 seconds until the device displays the startup
screen.
Once the device is powered up, Verifone ADK MAC screen is displayed.
Hold the start button for about 10 seconds until the device is switched OFF.
14 E280 INSTALLATION GUIDE
The screen is blank when the device has no power.
DEVICE SETUP
CAUTION
WARNING
USB-C
#
USB-A
USB-A
TIP
Connecting the Terminal Power Pack
Connecting the
Terminal Power
Pack
Connect the e280 device to the provided USB cable and insert the other end into
any USB charger head for initial charging.
Using an incorrectly rated power supply may damage the device or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the device matches the requirements specified on the bottom of
the device. (See
Specifications for detailed power supply specifications.) You can
use any standard USB charger.
Do not plug the power pack into an outdoor outlet or operate the device outdoors.
During a transaction, disconnecting the power by unplugging the device from a
wall power while at very low battery charge may cause transaction data files not
yet stored in the device memory to be lost.
Each e280 device comes with a power supply cable, USB to USB-C cable is used
onnect the device directly to an USB outlet to charge the battery. The e280
to c
unit is equipped with an USB capable universal input.
To Connect the
Terminal Power
Supply
1 Insert the USB-C plug into the USB-C port of the e280, as shown in the figure
below.
Figure 4 e280 Power Supply Connection
2 Plug the USB cable into a USB wall outlet or the output of a standard USB
power supply.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
Charging the
Battery
After unpacking your e280 device, connect the power pack to the unit for eight
hours or until fully charged.
• Charge the e280 device for eight hours before initial use.
• The e280 device comes with an extra battery that will power the security
circuit of the device in case, the device is tampered and the main battery fails
to charge. This extra battery has a life of 2 yrs.
E280 INSTALLATION GUIDE 15
DEVICE SETUP
WARNING
Using the Smart Card Reader
• Ensure not to store the device for more than 1 week without charging, else the
secondary battery gets discharged in turn reducing the life of the battery.
• Disconnecting and unplugging the device power pack, reduce the life of the
coin cell battery, which does not recharge and must be replaced if drained.
• Conserve battery power by turning the e280 device off when not in use. Do not
let the battery charge fall below 10% for extended periods of time as this may
permanently diminish the battery capacity. Recharge the battery by attaching
the USB-C end of the power pack to the device and plugging the other end of
the power pack into a wall outlet.
• The e280 device automatically shuts off when the battery reaches the critically
low charge state. If this occurs, the battery must be recharged for a minimum
of 1/2 hour before it can power the device. It may take several recharge
attempts to reset the safety circuit when charging a battery that has been
discharged below this critical state.
Battery Life
Using the Smart
Card Reader
To Conduct a Smart
Card Transaction
Charging and discharging the battery will cause normal wear on the battery.
Do not dispose batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose Li-ion batteries in
municipal waste sites.
The insert the smart card to proceed with the EMV transaction. EMV supports
credit card and debit card transactions.
1 Position the smart card with the contacts facing upward (see illustration
below).
2 Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3 Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
16 E280 INSTALLATION GUIDE
Figure 5 Inserting a Smart Card
DEVICE SETUP
Using the Magnetic Card Reader
Using the
Magnetic Card
Reader
To Conduct a Debit or
Credit card
Transaction
Use the magnetic stripe reader to perform credit and debit card transactions.
1 Position the card with the magnetic stripe facing backwards.
2 To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the top of the device and swipe the card from left to right, as shown in the
illustration below.
Using the CTLS
Reader
Figure 6 Using Magnetic Stripe Card
3 Swipe the card through the magnetic card reader.
The e280 device supports contactless credit or debit card transactions. To perform
a contactless transaction, gently tap the card or hold the card against the surface
of the display.
Figure 7 Using the CTLS Reader
E280 INSTALLATION GUIDE 17
DEVICE SETUP
8675309
Using the Barcode
Using the
Barcode
The e280 device supports barcode scanner. To scan the barcode, press the first
button located on the left side of the device.
18 E280 INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses the power requirements and dimensions of the e280
device.
Unit Power
Requirement
Temperatu re
External
Dimensions
Weight
• Input power rating: 5 V DC, 1 A
• Charging via USB-C to computer system or you can use any smartphone or
tablet USB power adapter.
• Operating Environment:
• Temperature: 0°C to +45 °C (23 °F to 113 °F)
• Relative humidity: 5% to 90% RH non-condensing
• Non-Operating Environment:
• Temperature: -20 °C to +60°C (-4 °F to 140 °F)
• Relative humidity: 5% to 93% RH non-condensing
• Length: 121 mm
• Width: 67 mm
• Height: 13.85 mm for Touchscreen
• 160 g for Touchscreen and 180g for scanner SKU
Memory
Magnetic Stripe
Card
Communication
MFI Certified
Display
• 512MB Flash, 512MB DDR
• Triple-track
• Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS
• BT 4.2 BLE (Bluetooth Low Energy), WiFi 2.4 GHz and 5 GHz(A+B+G+N+AC),
• 3.5" HVGA Color Touch
E280 INSTALLATION GUIDE 19
SPECIFICATIONS
Display
20 E280 INSTALLATION GUIDE
Maintenance
CAUTION
NOTE
CAUTION
Maintenance and Cleaning
The e280 device has no user-maintainable parts. It can, however, be cleaned.
CHAPTER 4
Surface
Cleaning
Magnetic Card
Reader
Smart Card
Reader
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly on the device display.
Dirt accumulation can lead to MSR reading problems unless you clean the
magnetic stripe reader (MSR) on a regular basis (daily to once a week, depending
on usage).
Clean the MSR using commercially available card reader cleaning cards, or using
V
erifone’s recommended MSR-cleaning card (PN 02746-02).
If using a commercially available cleaning card, use ONLY an approved MSR
cleaning card made specifically for POS MSR terminals or Petroleum MSR card
readers.
Do not attempt to clean the Smart Card Reader (SCR). Doing so may void any
warranty. For smart card reader service, contact your Verifone distributor or
service provider.
If you find foreign objects in the SCR, send your terminal to a Verifone authorized
repair center.
Do not use Verifone’s recommended MSR-cleaning card (PN 02746-02) or
commercially available card reader cleaning cards with the SCR.
E280 INSTALLATION GUIDE 21
MAINTENANCE AND CLEANING
WARNING
Additional Safety Information
Additional
Safety
Information
The following is additional information for your safety in using this device.
Potentially Explosive Environments
When using the device in areas with potential risk of explosion, such as gas
stations, follow the advice of all signs and instructions. If there has been a leak,
do not use this device.
22 E280 INSTALLATION GUIDE
Verifone Service and Support
NOTE
For e280 problems, contact your local Verifone representative or service provider.
For e280 product service and repair information:
• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
CHAPTER 5
Returning a
Device for
Service
To return a device for
service
Before returning an e280, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
1 Get the following information from the on the box or underneath the plastic
rear shell. You must remove the white plastic shell from the rear of the device
to expose the printed labels or get the information from the labels on the box.
at the back of each e280 to be returned:
• Product ID, including the model and part number. For example, “e280” and
“M087-XXX-XXX-XXX.”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in S
4172 (U.S.).
tep 1, to the MRA department at 727-953-
b Address a fax to “Verifone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
E280 INSTALLATION GUIDE 23
VERIFONE SERVICE AND SUPPORT
NOTE
Accessories and Documentation
c Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
contact-us.
• Address the Subject box with to “Verifone MRA Dept.”
• Reference the model and part number in the Note box.
One MRA number must be issued for each e280 you return to Verifone, even if
you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
Accessories and
Documentation
Accessories
Documentation
• Verifone serial number assigned to the e280 you are returning for service
or repair (device serial numbers are located at the back of the unit.
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the Verifone label at the
bottom of the white plastic shell or box labels.
Verifone produces the following accessories and documentation for the
e280. When ordering, please take note of the part number.
• Verifone online store at www.estore.verifone.com
• USA – Verifone Customer Development Center, 800-Verifone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
Verifone Certified Power Adapter PWR087-300-01-A
Verifone Cleaning Kit 02746-01
e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A
24 E280 INSTALLATION GUIDE
e280 Quick Installation Guide VPN -DOC087-602-EN-A
CHAPTER 6
NOTE
CAUTION
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e280 successfully. Typical examples of
malfunction you may encounter while operating your e280 and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described
assistance.
The e280 comes equipped with tamper-evident labels. The e280 unit contains no
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.
Before troubleshooting, ensure that the power supply being used to power the
device matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
below, contact your local Verifone representative for
Device Does Not
Start
Device Display
Does Not Show
Correct/
Readable Info
• Ensure that the battery charge state is not below the critically low level.
• Recharge the battery.
• Connect the e280 into a known-good power supply (if available) to see if this
clears the problem.
• If the problem persists, contact your local Verifone representative for
assistance.
E280 INSTALLATION GUIDE 25
TROUBLESHOOTING GUIDELINES
NOTE
Battery Does Not Charge
Battery Does Not
Charge
The e280 battery must initially receive a full charge to ensure proper operation.
• Allow the e280 device to remain connected to the power pack for eight hours
to ensure the battery receives a full charge.
• Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery the coin cell battery provides
power to the security circuit.
• Disconnecting and unplugging the device power pack reduce the life of the
coin cell battery, which does not recharge and must be replaced if drained.
• Conserve battery power by turning the e280 device off when not in use. Do
not let the battery charge fall below 10% for extended periods of time as this
may permanently diminish the battery capacity. Recharge the battery by
attaching USB end of the power pack to the device and plugging the other
end of the power pack into a wall outlet.
• The e280 device automatically shuts off when the battery reaches the
critically low charge state.
• Please charge the device once a week even when the device is not in use.
Blank Display
Transactions
Fail to Process
When the e280 device display screen does not show correct or clearly readable
information:
• Battery connection is not available to the user.
• If the display doesn't turn on, press and hold the power key for 8-10 seconds.
• Plug the charger.
• If the problem persists, contact your local Verifone service provider.
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the e280 card reader, the
black magnetic stripe on the card should face down and outward (see Figure
6).
• Process a transaction manually. If the manual transaction works, the problem
may be a defective card reader.
26 E280 INSTALLATION GUIDE
• Contact your Verifone distributor or service provider.
TROUBLESHOOTING GUIDELINES
Transactions Fail to Process
E280 INSTALLATION GUIDE 27
VeriFone, Inc.
1-800-Verifone
www.verifone.com
e280
Installation Guide
Verifone Part Number DOC087-603-EN-C, Revision C01
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