Verifone E280BTWFDB User Manual
e280
Installation Guide
Verifone Part Number DOC087-603-EN-C, Revision C01
e280 Installation Guide
© 2019 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-603-EN-C, Revision C01
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
BT and WiFi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
dern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Mo
Accepts All Forms of Payment
Exceptional Ea
Performance and
Secu
rity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Charger
Ma
Fuel Ga
IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
in Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
uge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
se of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5
9
CHAPTER 2
Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
nal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Perso
Electrical Consider
cking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpa
Examining
Front
Examining
Using th
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Batt
Ma
Ma
Conn
Chargi
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using th
Using th
e280 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
e Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
nual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ng the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
e Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
e CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
14
15
16
CHAPTER 3
Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
We
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
19
19
E280 INSTALLATION GUIDE 3
CONTENTS
Maintenance and
CHAPTER 4
Maintenance
Cleaning
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25
ry Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Batte
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
19
21
21
22
24
24
26
26
26
4
4 E280 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e280.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing an e280 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e280.
Chapter 2, Device Setup. Explains how to set up the e280 device. It tells you how
to select a location and est
Chapter 3,
80.
e2
Chapter 4, Maintenance. Explains how to maintain your e280.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in de
To learn more about the e280, refer to the following set of documents:
e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A
Specifications. Discusses power requirements and dimensions of the
ablish power connection.
or service provider, and information on h
vice installation.
ow to
e280 Quick Installation Guide VPN -DOC087-602-EN-A
E280 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
able 1 describes these conventions and provides examples of their use.
T
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermal-
sensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof and is intended for indoor
use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
V
arious acronyms are used in place of the full definition. Table 2 presents
Due to risk of shock do not use the
device near water.
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number
6 E280 INSTALLATION GUIDE
Device Overview
CHAPTER 1
This chapter provides a brief description of the e280 device.
The e280 is a secure wireless handheld mobile payment device that allows
merchants to process credit ca
variety of use cases and integrates with Verifone’s estate management solution
enabling clients to remotely monitor, manage, and update their device. The e280
also supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for
maximum security.
rd transactions anywhere. The e280 supports a
The e280’s small, sleek, design makes it easily pocketable while su
payment methods - Magnetic stripe, EMV, and NFC/CTLS, including Apple Pay,
Google Pay, and Samsung Pay mobile wallets. The easy to read color touch
screen supports all payment related user interactions, including barcode scanner
and secure PIN entry.
pporting all
Figure 1 Supplied in the box
E280 INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Key Features and Benefits
Features and
Benefits
BT and WiFi
Performance
Modern Application
Environment
• Fast 300 MHz processor to support all
your encryption needs.
• Embedded 1660 m Ah battery provides
300 CTLS transactions over 10.5 hrs.
• 3.5" HVGA Color Touchscreen for easy
interaction, including PIN entry.
• Sleek, modern, design, drop rated to
1.2m.
• BT 4.2 with BLE, Wi-Fi, and USB-C
connectivity options.
• PCI 5.X Certified.
• Small, lightweight dimensions support
multiple mobile use cases for maximum
flexibility.
• MFi Certified
The e280 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, digital PINpad and
contactless/NFC support.
The dynamic combination of Bluetooth and Wi-Fi, wireless payment convenience,
fewer dropped transactions and flexible point-of-sale options.
• Reliable operating system and powerful tools create a richer customer
experience.
• Common Engage software architecture enables faster and more cost-effective
application development.
Accepts All Forms
of Payment On-the-
Go
Exceptional Ease of
Use
Performance and
Durability
• Accommodates all payment types - Magnetic stripe, EMV, Contactless/NFC,
and mobile wallets along with a 3.5-inch color touch screen with digital PIN
pad, barcode scanner and signature capture.
• The lightweight, compact, stylish, and ergonomic balance provide a
convenient payment experience for the user.
• Horizontal, bi-directional, magnetic stripe card reader at the top of e280
features an enlarged card entrance and delivers optimal card swiping and
reading.
• Easy to hold, easy to carry. e280's compact size allows it to easily fit in your
pocket and provides lanyard holes, on both sides of the device, to attach wrist/
neckbands.
• Secure and powerful 300 MHz processing encrypts and completes
transactions quickly.
• High-capacity, embedded, lithium-ion battery pack (3.8 V / 1660 mAh) that
easily supports a full 10-hour business day on a single charge.
• The USB-C port allows for convenient product charging as well as connection
to accessories.
8 E280 INSTALLATION GUIDE
• Drop-tested up to 1.2m onto concrete surfaces.
• 512MBMB Flash, 512MBMB SDRAM of memory
DEVICE OVERVIEW
Features and Benefits
Security
Connectivity
• PCI PED 5.0 approved for PIN-based transactions
• SSL protocols
• Direct key injection using industry standard HSMs
• VeriShield Retain
• VeriShield Remote Key
• Verifone Secure Data
• VeriShield Total Protect
• MasterCard TQM
• IPP8 functionality plus multiple DUKPT engines
• EMV L1 and L2
• ISO7816-3, ISO7816-10, and EMV 4.3 standards
USB host/ device port
• Support UART0 software debug (TXD0, RXD0).
• USB2.0 high speed
• Support 5V/200mA for external USB peripherals
Charger IC
• USB host or device is configured by SW
• e280 USB-C port is on left hand side
Bluetooth (wireless communication)
• Bluetooth 4.2 BLE
• Support Eddystone + iBeacon
• RF transmitter output power Class 1
• RF receiver GFSK typical -90dBm, n/4 PSK typical -90dBm, 8DPSK typical -
83dBm
• UART3 interface for SOC communicates to BT
WiFi (wireless communication)(e280 Touch Only)
• WiFi 2.4 GHz and 5 GHz; a, b, g, n and ac
• Supports 2.4 GHz and 5 GHz
• SDIO for host interface
• Single cell switching mode Li-Ion battery charger
• Power path management integrated
• Programmable charging parameters
E280 INSTALLATION GUIDE 9
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