Verifone E280BTWF Users Manual

e280

Installation Guide

C

V

O

E

N

R

F

F

I

DE

I

R

O

VIS

E

N

N

E

T

O

I

I

N

A

A

L

3

.

Verifone Part Number DOC087-603-EN-A, Revision A.3

e280 Installation Guide

© 2018 V erifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-603-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

BT and WiFi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Charger IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

R

Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

E

Fuel Gauge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

V

CHAPTER 2

Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

O

C

N

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining e280 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

I

I

F

O

F

DE

R

N

VIS

E

N

E

T

O

I

I

N

A

A

L

2

.

CHAPTER 3

Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

E280 INSTALLATION GUIDE 3

CONTENTS

Maintenance and

CHAPTER 4

Maintenance

Cleaning

CHAPTER 5

Verifone Service

and Support

CHAPTER 6

Troubleshooting

Guidelines

V

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

N

O

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27

R

Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

E

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

F

I

DE

I

N

E

T

L

A

I

F

C

O

N

R

VIS

E

I

O

N

A

.

2

4 E280 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e280.

PREFACE

Audience

Organization

V

Related

Documentation

C

O

This guide is useful for anyone installing an e280 device. Basic descriptions of the
device features are also provided.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e280.
Chapter 2, Device Setup. Explains how to set up the e280 device . It tells you how

to select a location and establish power connection.

E

Chapter 3, Specifications. Discusses power requirements and dimensions of the

e280.

O

Chapter 4, Maintenance. Explains how to maintain your e280.
Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in device installation.
To learn more about the e280, refer to the following set of documents:

R

E

F

N

e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A
e280 Quick Installation Guide VPN -DOC087-602-EN-A

F

I

DE

I

N

N

T

O

I

I

N

A

A

L

2

.

R

VIS

E

E280 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

V

O

C

This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier type face is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or

E

I

T

N

E

R

to provide an URL.
The pencil icon is used to

highlight important information.

O

F

I

The caution symbol indicates
possible hardware or software
failure, or loss of data.

DE

N

A

See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

L

RS-232-type devices do not work
with the PIN pad port.

The device is not waterproof or
dustproof, and is intended for
indoor use only.

I

F

N

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number

The lightning symbol is used as
a warning when bodily injury
might occur.

N

O

I

VIS

E

R

A

Due to risk of shock do not use the
device near water.

2

.

6 E280 INSTALLATION GUIDE

Device Overview

V

CHAPTER 1

This chapter provides a brief description of the e280 device.
The e280 is a secure wireless handheld mobile payment device that allows

merchants to process credit card transactions anywhere. The e280 supports a
variety of use cases and integrates with Verifone’s estate management solution
enabling clients to remotely monitor, manage, and update their device. The e280
also supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for
maximum security.

The e280’s small, sleek, design makes it easily pocketable while supporting all
payment methods - Magstripe, EMV, and NFC/CTLS, including Apple Pay,
GooglePay, and Samsung Pay mobile wallets. The easy to read color touch
screen supports all payment related user interactions, including secure PIN entry.

I

O

F

N

E

I

T

N

L

A

R

E

DE

I

F

C

N

O

E

R

Figure 1 Supplied in the box

VIS

I

O

N

A

.

2

E280 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Features and Benefits

Key Features and Benefits

Features and

Benefits

BT and WiFi

Performance

Modern Application

Environment

V

• Fast 300 MHz processor to support a ll

your encryption needs.

• Embedded 1660 m Ah battery

provides 300 CTLS transactions over

10.5 hrs.

• 3.5" HVGA Color Touchscreen for easy

interaction, including PIN entry.

• Sleek, modern, design, drop rated to

1.5M

The e280 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, digital PINpad and
contactless/NFC support.

E

N

The dynamic combination of Bluetooth and Wi-Fi, wireless payment convenience,
fewer dropped transactions and flexible point-of-sale options.

I

R

• Reliable operating system and powerful tools create a richer customer

experience.

E

O

F

DE

T

N

• BT 4.2 with BLE, Wi-Fi, and USB-C

connectivity options.

• PC1 5.X Certified.

• Small, lightweight dimensions

support multiple mobile use cases
for maximum flexibility.

• MFi Certified

L

A

I

I

• Common Engage software architecture enables faster and more cost effective

F

application development.

N

Accepts All Forms

of Payment On-the-

Exceptional Ease of

C

Performance and

O

Go

Use

Durability

.

2

• Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and

mobile wallets along with a 3.5-inch color touch screen with digital PIN pad
and signature capture.

A

N

O

• The lightweight, compact, stylish, and ergonomic balance provide a

convenient payment experience for the user.

• Horizontal, bi-directional, magnetic stripe card reader at the top of e280

features an enlarged card entrance and delivers optimal card swiping and
reading.

• Easy to hold, easy to carry. e280's compact size allows it to easily fit in your

pocket and provides lanyard holes, on both sides of the device, to attach wrist/
neckbands.

• Secure and powerful 300 MHz processing encrypts and completes

transactions quickly.

• High-capacity, embedded, lithium-ion battery pack (3.8 V / 1660 mAh) that

easily supports a full 10-hour business day on a single charge.

• The USB-C port allows for convenient product charging as well as connection

to accessories, and Android, iOS, and Windows devices.

R

VIS

E

I

8 E280 INSTALLATION GUIDE

• Drop-tested up to 1.5m onto concrete surfaces.

• 256MB Flash, 128MB SDRAM of memory

DEVICE OVERVIEW

Features and Benefits

Security

Connectivity

V

O

C

• PCI PED 5.0 approved for PIN-based transactions

• SSL protocols

• Direct key injection using industry standard HSMs

• VeriShield Retain

• VeriShield Remote Key

• Verifone Secure Data

• VeriShield Total Protect

• MasterCard TQM

• IPP8 functionality plus multiple DUKPT engines

• EMV L1 and L2

• ISO7816-3, ISO7816-10, and EMV 4.3 standards

N

O

USB host/ device port

F

I

• Support UART0 software debug (TXD0, RXD0).

• USB2.0 high speed

E

R

DE

E

I

T

N

L

A

I

• Support 5V/200mA for external USB peripherals

• USB host or device is configured by SW

N

• e280 USB-C port is on left hand side

• Smart device communication is through USB-C.

Bluetooth (wireless communication)

• BCM4343W for touch SKU

• Bluetooth 4.2 BLE

• Support Eddystone + iBeacon

F

R

VIS

E

I

O

N

A

.

2

Charger IC

• RF transmitter output power Class 1

• RF receiver GFSK typical -90dBm, n/4 PSK typical -90dBm, 8DPSK typical -

83dBm

• UART3 interface for SOC communicates to BT

WiFi (wireless communication)(e280 Touch Only)

• WiFi 2.4 GHz; b, g, and n; MFi-certified

• Supports 2.5GHz

• SDIO for host interface

• Single cell switching mode Li-Ion battery charger

E280 INSTALLATION GUIDE 9

DEVICE OVERVIEW

Features and Benefits

• Power path management integrated

• Programmable charging parameters

• Support dual inputs from either charging pins or USB connector

Main Battery

Fuel Gauge

V

• Non-removable battery pack

• Use ID pin of battery to identify different battery source by AIN5_BATT_ID

• Nominal capacity/voltage: 1660mAh/3.8V

• Host-side fuel gauge with Coulomb counter function

I

F

O

E

N

I

T

N

L

A

R

E

DE

I

F

N

C

O

R

VIS

E

I

O

N

A

.

2

10 E280 INSTALLATION GUIDE

DEVICE OVERVIEW

Features and Benefits

C

V

O

E

N

R

F

O

F

I

DE

I

R

VIS

E

N

N

E

T

O

I

I

N

A

A

L

2

.

E280 INSTALLATION GUIDE 11

DEVICE OVERVIEW

Features and Benefits

C

V

O

E

N

R

F

O

F

I

DE

I

R

VIS

E

N

N

E

T

O

I

I

N

A

A

L

2

.

12 E280 INSTALLATION GUIDE

Device Setup

CAUTION

C

Usage

Guidelines

Environmental

Factors

CHAPTER 2

This chapter describes the device setup procedure. You will learn about:

• Usage Guidelines

• Unpacking the Shipping Carton

• Examining e280 Device Features

• Examining Connection Port

• Using the Battery

N

E

• Battery Behavior (No Power Pack)

• Connecting the Terminal Power Pack

I

• Charging the Battery

F

O

T

N

I

L

A

R

• Connecting to a Computer

E

• Conducting Wireless Transactions

V

• Using the Smart Card Reader

N

• Using the Magnetic Card Reader

O

• Using the CTLS Reader

• LED Lighting Indicators

Use the following guidelines when using your e280.

• Select a flat support surface, such as a countertop or table, to keep the device.

F

Please store your e280 device in a dry area:

DE

I

R

VIS

E

I

O

N

A

.

2

• Operation temperature is 0~45 degree.

• Storage temperature is -20 to 60 degree.

• Do not use the device where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the device away from direct sunlight and anything that radiates heat,

such as a stove or motor.

The device is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

E280 INSTALLATION GUIDE 13

DEVICE SETUP

CAUTION

NOTE

Unpacking the Shipping Carton

Personal Security

Considerations

Electrical

Considerations

Unpacking the

Shipping Carton

To unpack the

shipping carton

V

O

C

The e280 can be used as handover device. Always exercise extreme caution
when conducting transactions especially during PIN entry.

• Hand the e280 directly to the cardholder for PIN entry.

• Encourage the cardholder to hold the e280 close to avoid others from seeing

the information entered.

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).

• Do not use the device near water or in moist conditions.

Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The e280 is a secure product and any t ampering may cause
the device to cease to function properly.

O

N

F

1 Remove and inspect the following items:

R

E

2 Remove all plastic wrapping from the unit and other components.

I

• e280 unit

DE

I

• USB-C to USB cable

F

E

I

T

N

L

A

N

3 Remove the clear protective from the display.

Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.

I

O

N

A

VIS

4 Save the shipping carton and packing material for future repacking or storing

the device.

E

R

.

2

14 E280 INSTALLATION GUIDE

Examining e280

Device Features

• Charge the e280 device for eight hours before initial use.

• The e280 device comes with an extra battery, that will power the security circuit of the

device, in case the device is tampered and the main battery fails to charge. This extra
battery has a life of 2 yrs.

• Ensure not to store the device for more than 1 week without charging, else the

secondary battery gets discharged

Before you continue the installation process, familiarize yourself with the features
of the e280. (See

Figure 2)

in turn reducing the life of the battery.

DEVICE SETUP

5

Examining Connection Port

Front Panel

V

O

C

Examining

Connection Port

The front panel includes the following features:

Figure 2 e280 Device Features (Front Panel)

• A colored capacitive-touch LCD Display

• A smart card reader built into the bottom of the device to proce ss smart card

based debit or credit transactions. For directions on how to use a smart card,
see

I

Using the Smart Card Reader.

O

F

N

N

E

T

L

A

I

R

• A magnetic card reader, built into the top part of the device for performing

E

debit or credit card transactions. The card can be swiped from either direction
but we recommend from left to right, magnetic strip e facing th e back using the

F

proper direction, with the magnetic stripe facing up. For directions on how to

N

use a magnetic card, see

• A power/charging indicators.

• ALL LED's to indicate CTLS, EMV, MSR, BT, and Wi-Fi are shown ON the

display.

• CTLS around the display for contactless payments. For directions on how to

conduct contactless transactions, see

The e280 device has one primary USB-C port used for power and download.

DE

I

R

VIS

E

Using the Magnetic Card Reader.

2

.

A

N

O

I

Using the CTLS Reader.

Figure 3 The e280 Primary USB-C Port

E280 INSTALLATION GUIDE 15

DEVICE SETUP

NOTE

NOTE

NOTE

Using the Battery

Using the

Battery

Battery Features

V

O

C

Battery Behavior

(No Power Pack)

The e280 device uses a single cell Li-ion battery. The internal logic of the battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).

The following are features of the battery:

• Single Li-ion cell.

• A safety circuit that:

• Prevents cell damage from overcharge, over-discharge, or overheating.

• Activates when the battery is left in an unused device for extended

periods.

• Charge the e280 device for eight hours before initial use.

• The e280 device comes with an extra battery that will power the security

circuit of the device in case, the device is t ampered and the main battery fails
to charge. This extra battery has a life of 2 yrs.

• Ensure not to store the device for more than 1 week without charging, else

R

E

• Disconnecting and unplugging the device power pack, reduce the life of the

I

the secondary battery gets discharged in turn reducing the life of the battery.

I

coin cell battery, which does not recharge and must be replaced if drained.

O

F

DE

N

I

T

N

E

L

A

F

• Conserve battery power by turning the e280 device off when not in use. Do

N

not let the battery charge fall below 10% for extended periods of time as this

.

2

may permanently diminish the battery capacity. Recharge the battery by
attaching the USB-C end of the power pack to the device and plugging the
other end of the power pack into a wall outlet.

O

The device shifts to power pack mode and starts up automatically when the e280
is connected to a non-battery power source, regardless of the battery charge
state.

VIS

E

I

N

A

R

Manual Startup

Manual Shutdown

16 E280 INSTALLATION GUIDE

Hold the start button for about 10 seconds until the device displays the startup
screen.

The Verifone copyright screen starts and displays a unique copyright screen
once the device loads an application. However, DOWNLOAD NEEDED appears
on screen after the initial Verifone copyright screen if there is no available
application in the device.

Hold the start button for about 10 seconds until the device is switched OFF.

The screen is blank when the device has no power.

DEVICE SETUP

CAUTION

WARNING

TIP

Connecting the Terminal Power Pack

Connecting the

Terminal Power

Pack

To Connect the

Terminal Power

V

Supply

Connect the e280 device to the provided USB cable and insert the other end into
any USB charger head for initial charging.

Using an incorrectly rated power supply may damage the device or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the device matches the requirements specified on the bottom of
the device. (See
use any standard USB charger.

Do not plug the power pack into an outdoor outlet or op erate the device out doors.

During a transaction, disconnecting the power by unplugging the device from a
wall power while at very low battery charge may cause transaction data files not

yet stored in the device memory to be lost.

Each e280 device comes with a power supply cable, USB to USB-C cable is used
to connect the device directly to an USB outlet to charge the battery. The e280
unit is equipped with an USB capable universal input.

Specifications for det ailed power supply specifications.) You can

I

F

O

E

N

I

T

N

L

A

R

1 Insert the USB-C plug into the USB-C port of the e280, as shown in the figure

E

below.

DE

I

F

O

C

Charging the

Battery

N

2

.

A

N

O

I

VIS

E

R

Figure 4 e280 Power Supply Connection

2 Plug the USB cable into a USB wall outlet or the output of a standard USB

power supply.

To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.

After unpacking your e280 device, connect the power pack to the unit for eight
hours or until fully charged.

• Charge the e280 device for eight hours before initial use.

E280 INSTALLATION GUIDE 17

DEVICE SETUP

WARNING

5

Connecting to a Computer

• The e280 device comes with an extra battery that will power the security

circuit of the device in case, the device is tampered and the main battery fails
to charge. This extra battery has a life of 2 yrs.

• Ensure not to store the device for more than 1 week without charging, else the

secondary battery gets discharged in turn reducing the life of the battery.

• Disconnecting and unplugging the device power pack, reduce the life of the

coin cell battery, which does not recharge and must be replaced if drained.

• Conserve battery power by turning the e280 device off when not in use. Do not

let the battery charge fall below 10% for extended periods of time as this may
permanently diminish the battery capacity. Recharge the battery by attaching
the USB-C end of the power pack to the device and plugging the other end of
the power pack into a wall outlet.

Battery Life

V

O

Connecting to a

C

Computer

To Connect to a

Computer

• The e280 device automatically shuts of f when the battery reaches the critically

low charge state. If this occurs, the battery must be recharged for a minimum
of 1/2 hour before it can power the device. It may take several recharge
attempts to reset the safety circuit when charging a battery that has been

discharged below this critical state.

I

R

Charging and discharging the battery will cause normal wear on the battery.

E

I

F

N

O

F

DE

Do not dispose batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose Li-ion batteries in
municipal waste sites.

N

N

E

T

L

A

I

A

.

2

Connect the e280 device to a PC or laptop to download applications.

N

O

I

1 Insert the USB-C plug into the USB-C port of the e280, as shown in the figure

below.

2 Connect the other end of the USB-C plug into the host computer’s USB port.

R

VIS

E

18 E280 INSTALLATION GUIDE

Figure 5 Connecting to a Host Computer

DEVICE SETUP

Using the Smart Card Reader

Using the Smart

Card Reader

To Conduct a Smart

Card Transaction

V

The insert the smart card to proceed with the EMV transaction. EMV supports
credit card and debit card transactions.

1 Position the smart card with the contacts facing upward (see illustration

below).

2 Insert the card into the reader slot in a smooth, continuous motion until it seats

firmly.

3 Wait for the application to indicate a completed transaction before removing

the card. Premature card removal invalidates the transaction.

I

F

O

E

N

I

T

N

L

A

R

E

DE

I

F

Figure 6 Inserting a Smart Card

N

Using the

Magnetic Card

To Conduct a Debit or

C

Reader

Credit card

Transaction

O

.

2

Use the magnetic stripe reader to perform credit and debit card transactions.

A

N

O

I

1 Position the card with the magnetic stripe facing backwards.
2 To ensure a proper read of the magnetic swipe card, insert the magnetic card

from the top of the device, as shown in the illustration below.

Figure 7 Using Magnetic Stripe Card

R

VIS

E

3 Swipe the card through the magnetic card reader.

E280 INSTALLATION GUIDE 19

DEVICE SETUP

Using the CTLS Reader

Using the CTLS

Reader

V

The e280 supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the su rface of
the display.

N

E

T

L

A

I

Figure 8 Using the CTLS Reader

N

O

F

I

R

E

DE

I

F

C

O

N

R

VIS

E

I

O

N

A

.

2

20 E280 INSTALLATION GUIDE

Specifications

CHAPTER 3

This chapter discusses the power requirements and dimensions of the e280
device.

Unit Power

Requirement

Temperature

V

External

Dimensions

O

C

Weight

Memory

• Input power rating: 5 V DC, 1 A

• Charging via USB-C to computer system or you can use any smartphone or

tablet USB power adapter.

• Operating Environment:

N

E

• Temperature: 0°C to +45 °C (23 °F to 113 °F)

• Relative humidity: 5% to 90% RH non-condensing

I

• Non-Operating Environment:

O

F

N

I

T

L

A

R

• Temperature: -20 °C to +60°C (-4 °F to 140 °F)

E

• Relative humidity: 5% to 93% RH non-condensing

DE

I

F

• Length: 115 mm

N

• Width: 67 mm

• Height: 13.75 mm for Touchscreen

• 150 g for Touchscreen

• 256 MB Flash, 128MB DDR

VIS

E

I

O

R

N

A

.

2

Magnetic Stripe

Card

Communication

Display

SD Memory

• Triple-track

• Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS

• BT 4.2 BLE (Bluetooth Low Energy), WiFi 2.4 GHz(B+G+N), MFI Certified

• 3.5" HVGA Color Touch

• NAND Flash: 2 Gbit with 8-bit bus width

• LPDDR2 SDRAM memory: 1 Gbit with 32-bit bus width

E280 INSTALLATION GUIDE 21

SPECIFICATIONS

SD Memory

C

V

O

E

N

R

F

O

F

I

DE

I

R

VIS

E

N

N

E

T

O

I

I

N

A

A

L

2

.

22 E280 INSTALLATION GUIDE

Maintenance

CAUTION

NOTE

CAUTION

Maintenance and Cleaning

The e280 device has no user-maintainable parts. It can, however, be cleaned.

CHAPTER 4

Surface

Cleaning

Magnetic Card

Reader

V

O

C

Smart Card

Reader

To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use cleaner.

E

Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.

O

F

Do not spray cleaners or other solutions directly on the device display.

I

N

I

T

N

L

A

R

Dirt accumulation can lead to MSR reading problems unless you clean the

E

magnetic stripe reader (MSR) on a regular basis (daily to once a week, depending
on usage).

N

Clean the MSR using commercially available card reader cleaning cards, or using
Verifone’s recommended MSR-cleaning card (PN 02746-02).

If using a commercially available cleaning card, use ONLY an approved MSR
cleaning card made specifically for POS MSR terminals or Petroleum MSR card
readers.

Do not attempt to clean the Smart Card Reader (SCR). Doing so may void any
warranty. For smart card reader service, contact your Verifone distributor or
service provider.

F

DE

I

R

VIS

E

I

O

N

A

.

2

If you find foreign objects in the SCR, send your terminal to a V erifone authorized
repair center.

Do not use Verifone’s recommended MSR-cleaning card (PN 02746-02) or
commercially available card reader cleaning cards with the SCR.

E280 INSTALLATION GUIDE 23

MAINTENANCE AN D CLEANING

WARNING

Additional Safety Information

Additional

Safety

Information

V

The following is additional information for your safety in using this device.

Potentially Explosive Environments

When using the device in areas with potential risk of explosion, such as gas
stations, follow the advice of all signs and instructions. If there has been a leak,
do not use this device.

I

F

O

E

N

I

T

N

L

A

R

E

DE

I

F

C

O

N

R

VIS

E

I

O

N

A

.

2

24 E280 INSTALLATION GUIDE

Verifone Service and Support

NOTE

For e280 problems, contact your local Verifone representative or service provider.
For e280 product service and repair information:

• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),

Monday - Friday, 8 A.M. - 8 P.M., Eastern time

• International – Contact your Verifone representative

Returning a

Device for

Service

Before returning an e280, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).

F

I

E

R

DE

I

F

Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.

V

O

N

N

E

T

CHAPTER 5

L

A

I

To return a device for

O

service

C

N

1 Get the following information from the on the box or underneath the plastic

.

2

rear shell. You have to remove the white plastic shell from the rear of the
device to expose the printed labels or get the information from the labels on
the box. at the back of each e280 to be returned:

A

N

• Product ID, including the model and part number . For example, “e280” a nd

“M087-XXX-XXX-XXX.”

I

O

VIS

• Serial number (S/N nnn-nnn-nnn)

E

R

2 Obtain the MRA number(s) by completing one of the following:

a Call Verifone toll-free within the United States at 1-800-Verifone and follow

the automated menu options.

• Select the MRA option from the automated message. The MRA

department is open Monday to Friday, 8

• Give the MRA representative the information you gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).

b Address a fax to “Verifone MRA Dept.” with the model and part number(s)

A.M.–8 P.M., Eastern Time.

• Include a telephone number where you can be reached and your fax

number.

E280 INSTALLATION GUIDE 25

VERIFONE SERVICE AND SUPPORT

NOTE

Accessories and Documentation

c Complete the Inquiry Contact Form at http://www.verifone.com/

aboutus/contact/contact_form.cfm.

• Address the Subject box with to “Verifone MRA Dept.”

• Reference the model and part number in the Note box.

One MRA number must be issued for each e280 you return to Verifone, even if

you are returning several of the same model.

3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be

returned.

V

Accessories and

Documentation

O

C

Accessories

5 Keep a record of the following items:

• Assigned MRA number(s).

• Verifone serial number assigned to the e280 you are returning for service

or repair (device serial numbers are located at the back of the unit.

O

F

N

I

• Shipping documentation, such as air bill numbers used to trace the

R

E

shipment.

DE

I

• Model(s) returned (model numbers are located on the V erifone labe l at the

F

bottom of the white plastic shell or box labels.

N

E

T

L

A

I

N

Verifone produces the following accessories and documentation for the
e280. When ordering, please take note of the part number.

N

A

• Verifone online store at www.estore.verifone.com

• USA – Verifone Customer Development Center, 800-Verifone (837-4366),

Monday - Friday, 7 A.M. - 8 P.M., Eastern time

• International – Contact your Verifone representative

VIS

E

I

O

R

Verifone Certified Power Adapter PWR087-300-01-A

.

2

Documentation

26 E280 INSTALLATION GUIDE

Verifone Cleaning Kit 02746-01

e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A
e280 Quick Installation Guide VPN -DOC087-602-EN-A

CHAPTER 6

NOTE

CAUTION

Troubleshooting

Guidelines

V

O

C

Device Does Not

Start

The troubleshooting guidelines provided in the following section are included to
help you install and configure your e280 successfully. Typical examples of
malfunction you may encounter while operating your e280 and steps you can take
to resolve them are listed in this chapter.

If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.

E

N

The e280 comes equipped with tamper-evident labels. The e280 unit contains no
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.

R

E

I

O

F

N

DE

I

T

L

A

I

Before troubleshooting, ensure that the power supply being used to power the

device matches the requirements specified at the bottom of the device. (See

N

Specifications, for d et a iled power supply sp ecifications.) Obtain the appropriately

rated power supply before continuing with troubleshooting.

• Ensure that the battery charge state is not below the critically low level.

F

I

O

N

A

.

2

Device Display

Does Not Show

Correct/

Readable Info

VIS

• Recharge the battery.

E

R

• Connect the e280 into a known-good power supply (if available) to see if this

clears the problem.

• If the problem persists, contact your local Verifone representative for

assistance.

E280 INSTALLATION GUIDE 27

TROUBLESHOOTING GUIDELINES

NOTE

Battery Does Not Charge

Battery Does Not

Charge

Blank Display

V

O

C

The e280 battery must initially receive a full charge to ensure proper operation.

• Allow the e280 device to remain connected to the power pack for eight hours

to ensure the battery receives a full charge.

• Li-ion batteries are not affected by shallow charging. Furthermore, when the

device has no external power source or battery the coin cell battery provides
power to the security circuit.

• Disconnecting and unplugging the device power pack reduce the life of the

coin cell battery, which does not recharge and must be replaced if drained.

• Conserve battery power by turning the e280 device off when not in use. Do

not let the battery charge fall below 10% for extended periods of time as this
may permanently diminish the battery capacity. Recharge the battery by
attaching USB end of the power pack to the device and plugging the other
end of the power pack into a wall outlet.

• The e280 device automatically shuts off when the battery reaches the

I

critically low charge state.

R

• Please charge the device once a week even when the device is not in use.

E

When the e280 device display screen does not show correct or clearly readable
information:

I

F

O

F

DE

N

N

E

T

L

A

I

N

• Battery connection is not available to the user.

• If the display doesn't turn on, press and hold the power key for 8-10 seconds.

A

• Plug the charger.

N

• If the problem persists, contact your local Verifone service provider.

I

O

.

2

Transactions

Fail to Process

28 E280 INSTALLATION GUIDE

There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

• Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

• Ensure that you are swiping cards properly. With the e280 card reader, the

black magnetic stripe on the card should face down and outward (see

7).

• Process a transaction manually. If the manual transaction works, the problem

may be a defective card reader.

• Contact your Verifone distributor or service provider.

R

VIS

E

Figure

TROUBLESHOOTING GUIDELINES

Transactions Fail to Process

C

V

O

E

N

R

F

O

F

I

DE

I

R

VIS

E

N

N

E

T

O

I

I

N

A

A

L

2

.

E280 INSTALLATION GUIDE 29

VeriFone, Inc.
1-800-Verifone

www.verifone.com

C

V

O

E

N

R

F

F

I

DE

I

R

O

VIS

E

N

N

E

T

O

I

I

N

A

A

L

3

.

e280

Installation Guide

Verifone Part Number DOC087-603-EN-A, Revision A.3