Verifone E280BTWF Users Manual

e280

Installation Guide

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Verifone Part Number DOC087-603-EN-A, Revision A.3

e280 Installation Guide

© 2018 V erifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-603-EN-A, Revision A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

BT and WiFi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Charger IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Fuel Gauge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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CHAPTER 2

Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examining e280 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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CHAPTER 3

Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

E280 INSTALLATION GUIDE 3

CONTENTS

Maintenance and

CHAPTER 4

Maintenance

Cleaning

CHAPTER 5

Verifone Service

and Support

CHAPTER 6

Troubleshooting

Guidelines

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Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27

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Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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4 E280 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e280.

PREFACE

Audience

Organization

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Related

Documentation

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This guide is useful for anyone installing an e280 device. Basic descriptions of the
device features are also provided.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e280.
Chapter 2, Device Setup. Explains how to set up the e280 device . It tells you how

to select a location and establish power connection.

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Chapter 3, Specifications. Discusses power requirements and dimensions of the

e280.

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Chapter 4, Maintenance. Explains how to maintain your e280.
Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in device installation.
To learn more about the e280, refer to the following set of documents:

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e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A
e280 Quick Installation Guide VPN -DOC087-602-EN-A

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E280 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier type face is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or

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to provide an URL.
The pencil icon is used to

highlight important information.

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The caution symbol indicates
possible hardware or software
failure, or loss of data.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PIN pad port.

The device is not waterproof or
dustproof, and is intended for
indoor use only.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number

The lightning symbol is used as
a warning when bodily injury
might occur.

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Due to risk of shock do not use the
device near water.

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6 E280 INSTALLATION GUIDE

Device Overview

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CHAPTER 1

This chapter provides a brief description of the e280 device.
The e280 is a secure wireless handheld mobile payment device that allows

merchants to process credit card transactions anywhere. The e280 supports a
variety of use cases and integrates with Verifone’s estate management solution
enabling clients to remotely monitor, manage, and update their device. The e280
also supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for
maximum security.

The e280’s small, sleek, design makes it easily pocketable while supporting all
payment methods - Magstripe, EMV, and NFC/CTLS, including Apple Pay,
GooglePay, and Samsung Pay mobile wallets. The easy to read color touch
screen supports all payment related user interactions, including secure PIN entry.

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Figure 1 Supplied in the box

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E280 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Features and Benefits

Key Features and Benefits

Features and

Benefits

BT and WiFi

Performance

Modern Application

Environment

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• Fast 300 MHz processor to support a ll

your encryption needs.

• Embedded 1660 m Ah battery

provides 300 CTLS transactions over

10.5 hrs.

• 3.5" HVGA Color Touchscreen for easy

interaction, including PIN entry.

• Sleek, modern, design, drop rated to

1.5M

The e280 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, digital PINpad and
contactless/NFC support.

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The dynamic combination of Bluetooth and Wi-Fi, wireless payment convenience,
fewer dropped transactions and flexible point-of-sale options.

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• Reliable operating system and powerful tools create a richer customer

experience.

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• BT 4.2 with BLE, Wi-Fi, and USB-C

connectivity options.

• PC1 5.X Certified.

• Small, lightweight dimensions

support multiple mobile use cases
for maximum flexibility.

• MFi Certified

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• Common Engage software architecture enables faster and more cost effective

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application development.

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Accepts All Forms

of Payment On-the-

Exceptional Ease of

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Performance and

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Use

Durability

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• Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and

mobile wallets along with a 3.5-inch color touch screen with digital PIN pad
and signature capture.

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• The lightweight, compact, stylish, and ergonomic balance provide a

convenient payment experience for the user.

• Horizontal, bi-directional, magnetic stripe card reader at the top of e280

features an enlarged card entrance and delivers optimal card swiping and
reading.

• Easy to hold, easy to carry. e280's compact size allows it to easily fit in your

pocket and provides lanyard holes, on both sides of the device, to attach wrist/
neckbands.

• Secure and powerful 300 MHz processing encrypts and completes

transactions quickly.

• High-capacity, embedded, lithium-ion battery pack (3.8 V / 1660 mAh) that

easily supports a full 10-hour business day on a single charge.

• The USB-C port allows for convenient product charging as well as connection

to accessories, and Android, iOS, and Windows devices.

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8 E280 INSTALLATION GUIDE

• Drop-tested up to 1.5m onto concrete surfaces.

• 256MB Flash, 128MB SDRAM of memory

DEVICE OVERVIEW

Features and Benefits

Security

Connectivity

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• PCI PED 5.0 approved for PIN-based transactions

• SSL protocols

• Direct key injection using industry standard HSMs

• VeriShield Retain

• VeriShield Remote Key

• Verifone Secure Data

• VeriShield Total Protect

• MasterCard TQM

• IPP8 functionality plus multiple DUKPT engines

• EMV L1 and L2

• ISO7816-3, ISO7816-10, and EMV 4.3 standards

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USB host/ device port

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• Support UART0 software debug (TXD0, RXD0).

• USB2.0 high speed

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• Support 5V/200mA for external USB peripherals

• USB host or device is configured by SW

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• e280 USB-C port is on left hand side

• Smart device communication is through USB-C.

Bluetooth (wireless communication)

• BCM4343W for touch SKU

• Bluetooth 4.2 BLE

• Support Eddystone + iBeacon

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Charger IC

• RF transmitter output power Class 1

• RF receiver GFSK typical -90dBm, n/4 PSK typical -90dBm, 8DPSK typical -

83dBm

• UART3 interface for SOC communicates to BT

WiFi (wireless communication)(e280 Touch Only)

• WiFi 2.4 GHz; b, g, and n; MFi-certified

• Supports 2.5GHz

• SDIO for host interface

• Single cell switching mode Li-Ion battery charger

E280 INSTALLATION GUIDE 9