Verifone e280 Installation Manual

e280

Installation Guide

Verifone Part Number DOC087-603-EN-D, Revision D

e280 Installation Guide

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty:

For product warranty information, go to http://www.verifone.com/terms.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-603-EN-D, Revision D

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Payment Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Charger IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Fuel Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Bluetooth Pairing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CHAPTER 2

Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Barcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

MFi Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

E280 INSTALLATION GUIDE 3

CONTENTS

Maintenance and

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CHAPTER 3

Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CHAPTER 4

General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Cleaning

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CHAPTER 5

Verifone Service

and Support

CHAPTER 6

Troubleshooting

Guidelines

Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4 E280 INSTALLATION GUIDE

PREFACE

This guide is your primary source of information for setting up e280 and e280s V2 devices.

Audience

Organization

This guide is intended for the users involved in e280/e280s V2 device installation.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e280

/e280s V2 device.

Chapter 2, Device Setup. Explains how to set up the e280/e280s V2 device. It

also covers preferred location to establish power connection.

Chapter 3, Specifications. Provides the power requirements and dimensions of

the e280/e280s V2 device.

Chapter 4, Maintenance and Cleaning. Explains how to maintain your e280/e280s

V2 device.

Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider. It also provides information on how to order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines to

self asses when you encounter a problem during the installation.

Documentation

To learn more about the e280/e280s V2 device, refer to the following set of documents:

e280 Certifications and Regulations VPN - DOC087-601-EN

e280 Quick Installation Guide VPN - DOC087-602-EN

e280s V2 Certifications and Regulations VPN - DOC087-605-EN

e280s V2 Quick Installation Guide VPN - DOC087-606-EN

E280 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier typeface is used

while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.

The pencil icon is used to highlight important information.

The caution symbol indicates possible hardware or software failure, or loss of data.

See Conventions and Acronyms.

You must install a roll of thermal-

sensitive paper in the printer.

http://www.verifone.com

RS-232-type devices do not work with the PIN pad port.

The device is not waterproof or dustproof and is intended for indoor use only.

The lightning symbol is used as a warning when bodily injury might occur.

Due to risk of shock do not use the device near water.

Various acronyms are used in place of full definition. Table 2 lists acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

EMV Europay MasterCard and VISA

NFC Near Field Communication

MRA Merchandise Return Authorization

PCI Payment Card Industry

PED PIN Entry Device

PIN Personal Identification Number

USB Universal Serial Bus

VPN Verifone Part Number

6 E280 INSTALLATION GUIDE

Device Overview

CHAPTER 1

This chapter provides a brief description of the e280/e280s V2 device.

The e280/e280s V2 device is a secure wireless handheld mobile payment device that allows electronic payment transactions to be processed. This payment processing solution with a fully integrated POS can scan barcodes, QR codes and products with the help of an integrated camera.

In combination with Verifone Connect digital services, it enables clients to remotely monitor and update their device using Verifone’s estate management solution. The e280/e280s V2 device supports Bluetooth and Wi-Fi. It also meets PCI-PTS 5.X SRED requirements for maximum security.

The e280/e280s V2 device’s small, sleek, design makes it easily pocketable while supporting all payment methods like: Magnetic stripe, EMV, and NFC/CTLS, including Apple Pay, Google Pay, and Samsung Pay mobile wallets. The easy to read color touch screen supports all payment related user interactions, including barcode scanner and secure PIN entry.

Figure 1 e280 and e280s V2 Devices

E280 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Key Features and Benefits

Processor • Cortex A9, 300 MHz

Memory • 512MB Flash

• 512MB DDR

Display • 3.5" HVGA Color Touchscreen

Keypad • On-screen, Navigator possible

Payment • MSR

• SCR

• CTLS

• QR Code

Communication • Bluetooth 4.2 BLE

• 2.4 GHz + 5 GHz Wi-Fi

• 802.11 a, b, g, n, ac

Physical Interface • USB-C port

Barcode Scanner • Integrated image engine for 1D and 2D barcode reading.

Terminal Dimensions

For e280

• Length: 121 mm

• Width: 67 mm

• Height: 14.15 mm

• Weight: 165 g

For e280s V2

• Length: 128.4 mm

• Width: 67 mm

• Height: 23 mm

• Weight: 225 g

Security • PCI PTS 5.X - approved

• SRED

• Supports AES DUKPT

Power Supply • Input: AC 110V~240V/50~60 Hz/0.3A

• Output: DC 5V/1A

8 E280 INSTALLATION GUIDE

Features and Benefits

Card Reader • Triple track MSR

• EMV L1-approved smart card

• ISO

• NFC/CTLS

Environmental • Operating temperature: 0° to 45° C (32° to 113° F)

• Storage temperature: -20° to 60° C (-4° to 140° F)

• Relative humidity: 5% to 95%

• Non-condensing

Battery • e280 - Embedded 1660mAh battery

Provides 300 CTLS transactions over 10.5 hrs.

• e280s V2 - Embedded 2890mAh battery

Provides 300 CTLS transactions over ~14 hrs.

DEVICE OVERVIEW

Features and

Benefits

Exceptional Ease of

Use

Performance and

Durability

Following are the features and benefits:

• The e280/e280s V2 device is Verifone’s perfect companion with ultimate

flexibility catering to micro-merchants to tier 1 retailers.

• The lightweight, compact, stylish, and ergonomically balanced device provides

a convenient payment experience for the user.

• Easy to hold, easy to carry. The e280/e280s V2 device’s compact size allows

it to easily fit in your pocket and handle with a wrist or neck band through lanyard holes.

• The customer-friendly color touchscreen device supports easy on-screen

interaction, signature capture and secure PIN entry.

• The LCD display for unlimited application possibilities and easy readability

under various lighting conditions.

• Magnetic stripe card reader for optimal card reading.

• Secure and powerful 300 MHz processing encrypts and completes

transactions quickly.

• High-capacity, embedded, lithium-ion battery pack (1660mAh for e280 and

2890mAh for e280s V2

single charge.

) that easily supports a full 10-hour business day on a

• The USB-C port allows a convenient way for product charging as well as

connecting to accessories.

• Rounded corners and drop resistant to less than 1.2m on concrete floor to

minimize breakage.

E280 INSTALLATION GUIDE 9

DEVICE OVERVIEW

Features and Benefits

• The dynamic combination of Bluetooth and Wi-Fi, wireless payment

convenience, fewer dropped transactions and flexible point-of-sale options.

Application

Environment

Payment Types

Security

• Reliable operating system and powerful tools to create rich customer

experience.

Accommodates all payment types:

• Magnetic stripe

• EMV

• Contactless/NFC

• Mobile wallets with barcode scanner and signature capture.

• PCI PED 5.0 approved for PIN-based transactions

• SSL protocols

• Direct key injection using industry standard HSMs

• VeriShield Retain

• VeriShield Remote Key

• Verifone Secure Data

• VeriShield Total Protect

Connectivity

• MasterCard TQM

• IPP8 functionality plus multiple DUKPT engines

• EMV L1 and L2

• ISO7816-3, ISO7816-10 and EMV 4.3 standards

USB host/device port

• Support UART0 software debug (TXD0, RXD0)

• USB 2.0 high speed

• Support 5V/200mA for external USB peripherals

• USB host or device is configured by the software

• USB-C port is on the left hand side

Bluetooth (wireless communication)

• Bluetooth 4.2 BLE

• Support Eddystone + iBeacon

• RF transmitter output power Class 1

10 E280 INSTALLATION GUIDE

• RF receiver GFSK typical -90 dBm, n/4 PSK typical -90 dBm, 8 DPSK typical -

83 dBm

• UART3 interface for SOC communicates to BT

Wi-Fi

• Wi-Fi 2.4 GHz and 5 GHz; a, b, g, n, ac

• Supports 2.5 GHz and 5 GHz

• SDIO for host interface

DEVICE OVERVIEW

Features and Benefits

Charger IC

Main Battery

Fuel Gauge

Bluetooth Pairing

• Single cell switching mode Li-Ion battery charger

• Power path management integrated

• Programmable charging parameters

• Support dual inputs from either charging pins or USB connector

For e280 device

• Non-removable battery pack

• Use ID pin of battery to identify different battery source by AIN5_BATT_ID

• Nominal capacity/voltage: 1660mAh/3.8V

For e280s V2 device

• Non-removable battery pack

• Use ID pin of battery to identify different battery source by AIN5_BATT_ID

• Nominal capacity/voltage: 2890mAh/3.8V

• Host-side fuel gauge with Coulomb counter function.

The e280/e280s V2 device can pair with any phone or tablet, any POS and a variety of accessories to create the perfect mobile solution.

The micro-merchants can easily accept payments on-the-go when the e280/ e280s V2 device is paired with Verifone’s iOS/Android POS application and gateway.

E280 INSTALLATION GUIDE 11

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