Verifone E265G User Manual
e265G
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Installation Guide
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Verifone Part Number DOC087-403-EN-A, Revision A.1
e265G Installation Guide
© 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-403-EN-A, Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
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CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining e265G Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
E265G INSTALLATION GUIDE 3
CONTENTS
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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4 E265G INSTALLATION GUIDE
This guide is your primary source of information for setting up the e265G.
PREFACE
Audience
Organization
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Related
Documentation
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This guide is useful for anyone installing an e265G device. Basic descriptions of
the device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e265G.
Chapter 2, Device Setup. Explains how to set up the e265G device. It tells you
how to select a location, establish power connection, and install the MSAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e265G.
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Chapter 4, Maintenance. Explains how to maintain your e265G.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the e265G, refer to the following set of documents:
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e265G Certifications and Regulations Sheet VPN DOC087-301-EN
e265G Quick Installation Guide VPN DOC087-302-EN
e265G Web site
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www.paywaremobile.com
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E265 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work
with the PIN pad port.
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
The caution symbol indicates
possible hardware or software
failure, or loss of data.
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The lightning symbol is used as
a warning when bodily injury
might occur.
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The device is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use the
device near water.
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Device Overview
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CHAPTER 1
This chapter provides a brief description of the e265G device. This device
features a monochrome display, fast processor, abundant memory, and PCI 4.0
security.
The e265G device is a portable, battery-powered device designed to fit
comfortably and is ideal for consumer-facing and merchant-facing retail integrated
applications. It features a monochrome LCD display and a mechanical spillresistant keypad. It supports the GPRS communications technology.
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Figure 1 The e265G Unit
Key Features
• 400 MHz ARM11 processor delivers
power and usability in a convenient
“hand-over” design.
• Multi-application operating
environment.
• Advanced memory architecture to
meet tomorrow’s needs.
• Backward compatibility with Verifone
solutions help reduces development
costs.
• 32-bit processing and multi-tasking
capabilities.
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• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
• Multiple connectivity and
contactless options.
• Drop-resistant design minimizes
breakage.
• Spill-resistant design prevents liqui d
from entering the unit by forcing it down
and off the front of the device.
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E265G INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
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The e265G provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.
• The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
• Large, well-placed, mechanical keys provide a continuity of user experience
between the e265G and the iOS, Android, or Windows device.
• Horizontal magnetic stripe card reader with an enlarged card entrance delivers
optimal card swiping and reading without the need to visually guide the card.
• The e265G size is easily able to be dropped in most pockets. An optional
hands-free holster is available that fits the server’s or clerk’s belt so that the
e265G can be quickly removed and easily handed to the customer.
• Powerful 400-mHz ARM11 processing completes transactions quickly.
• High-capacity lithium-ion polymer battery can rapidly charge and offer 10+
hours of power.
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• Standard Micro-USB port allows for convenient product charging.
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• Rounded corners to minimize breakage and drop-resistant to 3 feet on
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concrete surfaces.
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• 192 MB of standard memory.
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Security
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Contactless
Capability
Communication
Technology
• PCI PED 4.x approved for debit and other PIN-based transactions
• EMV Level 1 type approval.
• Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
• Supports VeriShield Protect encryption implementations.
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• Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
• Large tap zone (above the keypad) that encompasses the PIN pad optimizes
user experience.
• Contactless version accepts EMV in addition to magnetic stripe contactless
payments as well as PIN-based transactions.
• e265 GPRS: Long-range wireless payment for retailers that have no physical
location limitations.
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8 E265G INSTALLATION GUIDE
Device Setup
CHAPTER 2
This chapter describes the device setup procedure. You will learn about:
• Usage Guidelines
• Unpacking the Shipping Carton
• Examining e265G Device Features
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• Examining Connection Port
• Installing the SIM card
• Using the Battery
• Battery Behavior (No Power Pack)
• Connecting the Terminal Power Pack
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• Charging the Battery
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• Connecting to a Computer
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• Conducting Wireless Transactions
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• Using the Smart Card Reader
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• Using the Magnetic Card Reader
• Using the CTLS Reader
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E265G INSTALLATION GUIDE 9
DEVICE SETUP
CAUTION
Usage Guidelines
Usage
Guidelines
Environmental
Factors
Personal Security
Considerations
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Use the following guidelines when using your e265G.
• Select a flat support surface, such as a countertop or table, to keep the device
safe in between uses.
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the device outdoors.
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
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The e265G is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
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• Hand the e265G directly to the cardholder for PIN entry.
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• Encourage the cardholder to hold the e265G close to avoid others from seeing
the information entered.
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Electrical
Considerations
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Unpacking the
Shipping Carton
To unpack the
shipping carton
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• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the device near water or in moist conditions.
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Open the shipping carton and carefully inspect its content s for possible t ampering
or shipping damage. The e265G is a secure product and any tampering may
cause the device to cease to function properly.
1 Remove and inspect the following items:
• e265G unit
• micro-USB to USB cable
2 Remove all plastic wrapping from the unit and other components.
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10 E265G INSTALLATION GUIDE
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