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Installation Guide
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Verifone Part Number DOC087-403-EN-A, Revision A.1
e265G Installation Guide
© 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC087-403-EN-A, Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
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CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining e265G Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
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Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
E265G INSTALLATION GUIDE 3
CONTENTS
CHAPTER 5
Verifone Service
and Support
CHAPTER 6
Troubleshooting
Guidelines
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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4 E265G INSTALLATION GUIDE
This guide is your primary source of information for setting up the e265G.
PREFACE
Audience
Organization
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Related
Documentation
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This guide is useful for anyone installing an e265G device. Basic descriptions of
the device features are also provided.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e265G.
Chapter 2, Device Setup. Explains how to set up the e265G device. It tells you
how to select a location, establish power connection, and install the MSAM card.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e265G.
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Chapter 4, Maintenance. Explains how to maintain your e265G.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the e265G, refer to the following set of documents:
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e265G Certifications and Regulations Sheet VPN DOC087-301-EN
e265G Quick Installation Guide VPN DOC087-302-EN
e265G Web site
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www.paywaremobile.com
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E265 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
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RS-232-type devices do not work
with the PIN pad port.
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number
The caution symbol indicates
possible hardware or software
failure, or loss of data.
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The lightning symbol is used as
a warning when bodily injury
might occur.
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The device is not waterproof or
dustproof, and is intended for
indoor use only.
Due to risk of shock do not use the
device near water.
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Device Overview
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CHAPTER 1
This chapter provides a brief description of the e265G device. This device
features a monochrome display, fast processor, abundant memory, and PCI 4.0
security.
The e265G device is a portable, battery-powered device designed to fit
comfortably and is ideal for consumer-facing and merchant-facing retail integrated
applications. It features a monochrome LCD display and a mechanical spillresistant keypad. It supports the GPRS communications technology.
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Figure 1 The e265G Unit
Key Features
• 400 MHz ARM11 processor delivers
power and usability in a convenient
“hand-over” design.
• Multi-application operating
environment.
• Advanced memory architecture to
meet tomorrow’s needs.
• Backward compatibility with Verifone
solutions help reduces development
costs.
• 32-bit processing and multi-tasking
capabilities.
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• Offers unsurpassed performance on
EMV smart card transactions.
• Security architecture exceeds
specifications for PCI-PED and
sophisticated file authentication.
• Multiple connectivity and
contactless options.
• Drop-resistant design minimizes
breakage.
• Spill-resistant design prevents liqui d
from entering the unit by forcing it down
and off the front of the device.
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E265G INSTALLATION GUIDE 7
DEVICE OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
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The e265G provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
and contactless/NFC support.
• The lightweight, compact, stylish, and ergonomic balance allows convenient
device hand-off to the consumer for PIN entry or other input.
• Large, well-placed, mechanical keys provide a continuity of user experience
between the e265G and the iOS, Android, or Windows device.
• Horizontal magnetic stripe card reader with an enlarged card entrance delivers
optimal card swiping and reading without the need to visually guide the card.
• The e265G size is easily able to be dropped in most pockets. An optional
hands-free holster is available that fits the server’s or clerk’s belt so that the
e265G can be quickly removed and easily handed to the customer.
• Powerful 400-mHz ARM11 processing completes transactions quickly.
• High-capacity lithium-ion polymer battery can rapidly charge and offer 10+
hours of power.
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• Standard Micro-USB port allows for convenient product charging.
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• Rounded corners to minimize breakage and drop-resistant to 3 feet on
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concrete surfaces.
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• 192 MB of standard memory.
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Security
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Contactless
Capability
Communication
Technology
• PCI PED 4.x approved for debit and other PIN-based transactions
• EMV Level 1 type approval.
• Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
• Supports VeriShield Protect encryption implementations.
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• Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
• Large tap zone (above the keypad) that encompasses the PIN pad optimizes
user experience.
• Contactless version accepts EMV in addition to magnetic stripe contactless
payments as well as PIN-based transactions.
• e265 GPRS: Long-range wireless payment for retailers that have no physical
location limitations.
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8 E265G INSTALLATION GUIDE
Device Setup
CHAPTER 2
This chapter describes the device setup procedure. You will learn about:
• Usage Guidelines
• Unpacking the Shipping Carton
• Examining e265G Device Features
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• Examining Connection Port
• Installing the SIM card
• Using the Battery
• Battery Behavior (No Power Pack)
• Connecting the Terminal Power Pack
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• Charging the Battery
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• Connecting to a Computer
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• Conducting Wireless Transactions
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• Using the Smart Card Reader
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• Using the Magnetic Card Reader
• Using the CTLS Reader
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E265G INSTALLATION GUIDE 9
DEVICE SETUP
CAUTION
Usage Guidelines
Usage
Guidelines
Environmental
Factors
Personal Security
Considerations
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Use the following guidelines when using your e265G.
• Select a flat support surface, such as a countertop or table, to keep the device
safe in between uses.
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
• Do not use the device outdoors.
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
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The e265G is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
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• Hand the e265G directly to the cardholder for PIN entry.
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• Encourage the cardholder to hold the e265G close to avoid others from seeing
the information entered.
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Electrical
Considerations
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Unpacking the
Shipping Carton
To unpack the
shipping carton
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• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the device near water or in moist conditions.
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Open the shipping carton and carefully inspect its content s for possible t ampering
or shipping damage. The e265G is a secure product and any tampering may
cause the device to cease to function properly.
1 Remove and inspect the following items:
• e265G unit
• micro-USB to USB cable
2 Remove all plastic wrapping from the unit and other components.
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10 E265G INSTALLATION GUIDE
DEVICE SETUP
CAUTION
NOTE
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
CAUTION
Examining e265G Device Features
3 Remove the clear protective film from the unit.
Do not use a unit that has been damaged or tampered with. The e265G comes
equipped with tamper-evident labels. If a label or component appears damaged
or if the device appears to have been opened, please notify the shipping
company and your Verifone representative or service provider immediately.
4 Save the shipping carton and packing material for future repacking or moving
the device.
Charge the e265G device for eight hours before initial use.
Examining
e265G Device
Features
Front Panel
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Before you continue the installation process, familiarize yourself with the features
of the e265G. (See
Figure 2)
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The front panel includes the following features:
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Figure 2 e265G Device Features (Front Panel)
• A 160 x 120 pixel backlit LCD Display
• Two types of keys:
a A 12-key, telephone style keypad (keypads may vary in style).
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b Three color-coded function keys below the keypad (from left to right:
CANCEL, CLEAR, ENTER).
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Do NOT paste anything on the keypad surface to avoid malfunction.
• A smart card reader built into the bottom of the device to proce ss smart card
transactions. For directions on how to use a smart card, see
Card Reader.
• A magnetic card reader, built into the top part of the device for performing
debit or credit card transactions. Swipe the card using the proper direction,
with the magnetic stripe downward, away from the keypad. For directions on
how to use a magnetic card, see
• Four LEDs at the top front to show CTLS activity.
Using the Smart
Using the Magnetic Card Reader.
E265G INSTALLATION GUIDE 11
DEVICE SETUP
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
CAUTION
Examining Connection Port
• A Power LED located on the right side that a cts as system operation state and
charging indicators.
• A CTLS functionality for contactless payments. For directions on how to
conduct contactless transactions, see
• A SAM (security access module) compartment, built into the bottom of the
device inside the back compartment. The e265G contains an MSAM
cardholder to support stored-value card programs or other merhant card
requirements.
Using the CTLS Reader.
Examining
Connection Port
Installing the
SIM card
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To install or replace
the card
The e265G device has one primary micro-USB port used for power and
download.
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Figure 3 The e265G Primary Micro-USB Port
The e265G device supports the installation of a GSM SIM (Subscriber Identity
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Module). Use the following procedure to install a SIM card.
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Observe standard precautions when handling electrostatically sensitive devices.
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Electrostatic discharges can damage this equipment. V erifone recommends using
a grounded anti-static wrist strap.
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1 Turn off the device.
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2 Place the device upside down on a soft, clean surface to protect the lens from
scratches.
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3 Loosen the retaining screw. The restaining screw is captive, which means that
it cannot be fully removed from the slot.
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12 E265G INSTALLATION GUIDE
DEVICE SETUP
NOTE
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
NOTE
NOTE
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
Installing the SIM card
4 Using your fingernail, turn any of the the recessed slots located on both sides
of the e265G device, to pry the back cover open.
You can also use a coin, flat tip screwdriver, or the edge of a card.
Figure 4 Removing the Battery Cover
5 Remove the battery by gently pulling the plastic tab to access the SIM
compartment.
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6 Insert the SIM card with the gold contacts facing up. Make sure that the SIM
card is fully inserted to be able to re-insert the battery.
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The SIM slot has a spring-loading mechanism. To remove the SIM card from the
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slot, simply press the card into the slot and then release to eject the card.
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7 Re-insert the battery by aligning the gold contacts in the battery with the pins
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on the e265G device.
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The plastic tab attached to the battery allows you to easily remove the battery from
the compartment. Make sure that the plastic tab is still visible after insertion.
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Figure 5 Inserting the SIM Card
8 Place the battery cover back and tighten the screw.
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E265G INSTALLATION GUIDE 13
DEVICE SETUP
NOTE
NOTE
Using the Battery
Using the
Battery
Battery Features
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The e265G device uses a single cell Li-ion battery . The internal logic of the battery
prevents both overcharging and undercharging (a fault condition in which the
battery level goes well below the minimum acceptable charge and the battery
becomes unusable).
The e265G device will only operate when the battery is installed.
The following are features of the battery:
• Single Li-ion cell.
• A safety circuit that:
• Prevents cell damage from overcharge, over-discharge, or overheating.
• Activates when the battery is left in an unused device for extended
periods.
• The e265G battery pack is not customer changeable and therefore should not
be disconnected and removed.
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• Li-ion batteries are not affected by shallow charging. Furthermore, when the
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device has no external power source or battery, the coin cell battery provides
power to the security circuit.
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• Disconnecting and removing the battery, as well as unplugging the device
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power pack, reduce the life of the coin cell battery, which does not recharge
and must be replaced if drained.
• Conserve battery power by turning the e265G device off when not in use.
Keep the Li-ion battery inserted in the device and power up the device
periodically to check the battery charge. Do not let the battery charge fall
below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching the micro-USB end of the
power pack to the device and plugging the other end of the power pack into a
wall outlet.
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14 E265G INSTALLATION GUIDE
DEVICE SETUP
NOTE
NOTE
NOTE
CAUTION
WARNING
Battery Behavior (No Power Pack)
Battery Behavior
(No Power Pack)
Manual Startup
Manual Shutdown
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The device shifts to power pack mode and starts up automatically when the
e265G is connected to a non-battery power source, regardless of the battery
charge state.
Hold the green key down for about 4 seconds until the device displays the startup
screen.
The 4-second power-up delay prevents device startup if the green key is
accidentally held down. The time required to hold the green key down to power
up the device is configurable.
The device lights up once the power is on.
The Verifone copyright screen starts and displays a unique copyright screen
once the device loads an application. However, DOWNLOAD NEEDED appears
on screen after the initial Verifone copyright screen if there is no available
application in the device.
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Hold the red key down for about 4 seconds until the device displays the startup
screen.
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The screen is blank when the device has no power.
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Connecting the
Terminal Power
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Pack
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After installing the battery, connect the e265G device to the provided power pack
for initial charging.
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Using an incorrectly rated power supply may damage the device or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the device matches the requirements specified on the bottom of
the device. (See
the appropriately rated power supply before continuing with troubleshooting.
Do not plug the power pack into an outdoor outlet or op erate the device out doors.
During a transaction, disconnecting the power by removing the battery or
unplugging the device from a wall power while at very low battery charge may
cause transaction data files not yet stored in the device memory to be lost.
Each e265G device comes with power supply (VPN PWR087-300-01-A) used to
connect the device directly to a power outlet and to charge the battery. The e265G
unit comes with a universal input power pack capable of operating from voltages
of 100 V to 240 V AC.
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Specifications for detailed power supply specifications.) Obtain
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E265G INSTALLATION GUIDE 15
DEVICE SETUP
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
TIP
NOTE
Charging the Battery
To Connect the
Terminal Power
Supply
Charging the
Battery
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1 Insert the micro-USB plug into the micro-USB port of the e265G, as shown in
the figure below.
Figure 6 e265G Power Supply Connection
2 Plug the AC power pack into a wall outlet or powered surge protector.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
E
Once it loads the application, the device starts the initial Verifone copyright screen
and displays a unique copyright screen. If there is no available application in the
dedvice,
screen.
DOWNLOAD NEEDED appears on screen after the initial Verifone copyright
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After unpacking your e265G device, connect the power pack to the unit for eight
hours or until fully charged.
F
The battery has a safety circuit to protect the Li-ion cells from overcharging and
N
over-discharging. If the battery is over-discharged, the safety circuit shuts down
the battery. The battery must then be recharged to restore operation.
The e265G device automatically shuts off when the battery reaches the critically
low charge state. If this occurs, the battery must be recharged for a minimum of
1/2 hour before it can power the device. It may take several recharge attempt s to
reset the safety circuit when charging a battery that has been discharged below
this critical state.
The following table shows the behavior of the LEDs during various system power
states.
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Deep
Sleep
Y Turn off the LEDs
16 E265G INSTALLATION GUIDE
Battery
Low
Y Red, 4 Hz rate, 50% duty cycle
Battery
Charging
Y Orange, 1 Hz rate, 50% duty cycle
Charging
Timer Fault /
Battery Fault
Y Orange on continuously
Normal
Operation
System LED Behavior
(Battery low condition: battery voltage < 3.65V)
Y Green on continuously
DEVICE SETUP
WARNING
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
Connecting to a Computer
Battery Life
Connecting to a
Computer
To Connect to a
Computer
Conducting
Wireles s
Transactions
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Using the Smart
Card Reader
To Conduct a Smart
Card Transaction
Charging and discharging the e265G battery hundreds of times will wear out the
battery. Significantly reduced operating times indicate the need for battery
replacement (see Accessories and Documentation for ordering information).
Do not dispose batteries in a fire. Li-ion batteries must be recycled
or disposed of properly. Do not dispose Li-ion batteries in
municipal waste sites.
Connect the e265G device to a PC or laptop to download applications.
1 Insert the micro-USB plug into the micro-USB port of the e265G, as shown in
the figure below.
2 Connect the USB plug into the host computer’s USB port.
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Figure 7 Connecting to a Host Computer
To conduct a wireless transaction:
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• Ensure the device is in an optimal position for transmitting.
• Follow the on-screen instructions provided with your application.
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
1 Position the smart card with the contacts facing upward (see illustration
F
below).
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2 Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3 Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Figure 8 Inserting a Smart Card
E265G INSTALLATION GUIDE 17
DEVICE SETUP
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
IMAGE PLACEHOLDER
ACTUAL ILLUSTRATION TO FOLLOW
Using the Magnetic Card Reader
Using the
Magnetic Card
Reader
To Conduct a Debit or
Credit card
Transaction
Using the CTLS
Reader
V
Use the magnetic stripe reader to perform credit and debit card transactions.
1 Position the card with the magnetic stripe facing backwards.
2 To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the top of the device, as shown in the illustration below.
Figure 9 Using Magnetic Stripe Card
3 Swipe the card through the magnetic card reader.
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The e265G supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the su rface of
the contactless antenna, located above the keypad and LCD.
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Figure 10 Using the CTLS Reader
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18 E265G INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
of the e265 device.
Power
Temperature
External
Dimensions
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Charging via Micro-USB to computer system or Verifone-certified power adapter:
5 V DC, 2 A or 5 V DC, 1 A
• Operating Temperature: -5° to 40°C (23° to 104°F)
• Relative humidity: 5% to 95%; RH non-condensing
• Length: 131 mm
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• Width: 71.5 mm
• Depth: 14.7 mm
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E265 INSTALLATION GUIDE 19
SPECIFICATIONS
External Dimensions
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20 E265 INSTALLATION GUIDE
Maintenance
CAUTION
CAUTION
CHAPTER 4
The e265G device has no user-maintainable parts.
Cleaning the
Device
Terminal
Contacts
V
O
Smart Card
C
Reader
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or device
display.
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Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the e265G battery stay clean and unbent.
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Avoid touching the contacts of the e265G battery. Finger oils tarnish contacts,
causing bad connections. When operating on battery power and experiencing a
N
high occurrence of bad or incomplete data transfers, clean the contacts.
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Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your Verifone distributor or service
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provider.
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E265G INSTALLATION GUIDE 21
MAINTENANCE
Smart Card Reader
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22 E265G INSTALLATION GUIDE
Verifone Service and Support
NOTE
For e265G problems, contact your local Verifone representative or service
provider.
For e265G product service and repair information:
• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
CHAPTER 5
Returning a
Device for
Service
V
To return a device for
C
O
service
• International – Contact your Verifone representative
N
Before returning a e265G, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).
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Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.
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1 Get the following information from the printed labels at the back of each
e265G to be returned:
• Product ID, including the model and part number. For example, “e265G”
and “M087-XXX-XXX-XXX.”
• Serial number (S/N nnn-nnn-nnn)
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2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
R
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-9534172 (U.S.).
b Address a fax to “Verifone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
A.M.–8 P.M., Eastern Time.
E265 INSTALLATION GUIDE 23
VERIFONE SERVICE AND SUPPORT
NOTE
Accessories and Documentation
c Complete the Inquiry Contact Form at http://www.verifone.com/
aboutus/contact/contact_form.cfm.
• Address the Subject box with to “Verifone MRA Dept.”
• Reference the model and part number in the Note box.
One MRA number must be issued for each e265G you return to Verifone, even if
you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
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Accessories and
Documentation
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Accessories
5 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to th e e265G you are returning for service
or repair (device serial numbers are located at the back of the unit.
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• Shipping documentation, such as air bill numbers used to trace the
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shipment.
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• Model(s) returned (model numbers are located on the V erifone labe l at the
F
back of the e265G).
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Verifone produces the following accessories and documentation for the
e265G. When ordering, please take note of the part number.
N
A
• Verifone online store at www.store.verifone.com
• USA – Verifone Customer Development Center, 800-Verifone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
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Verifone Certified Power Adapter PWR087-300-01-A
.
6
Documentation
24 E265 INSTALLATION GUIDE
Verifone Cleaning Kit
e265G Certifications and Regulations Sheet VPN DOC087-401-EN
e265G Quick Installation Guide VPN DOC087-402-EN
e265G Web site
02746-01
www.paywaremobile.com
VERIFONE SERVICE AND SUPPORT
CAUTION
Battery Pack Instructions
Battery Pack
Instructions
V
Dispose of the battery pack in accordance with all national, state, and local laws
and regulations as regionally required. Some batteries may be recycled and may
be accepted for disposal at local recycling centers. Please refer to
SIM card for instructions on battery removal and insertion.
There is a risk of explosion if the battery is replaced by an incorrect type.
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Installing the
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E265 INSTALLATION GUIDE 25
VERIFONE SERVICE AND SUPPORT
Battery Pack Instructions
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26 E265 INSTALLATION GUIDE
CHAPTER 6
NOTE
CAUTION
Troubleshooting
Guidelines
V
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The troubleshooting guidelines provided in the following section are included to
help you install and configure your e265G successfully. Typical examples of
malfunction you may encounter while operating your e265G and steps you can
take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
N
The e265G comes equipped with tamper-evident labels. The e265G unit contains
no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the device. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local Verifone service provider.
Service conducted by parties other than authorized Verifone representatives may
void any warranty.
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Use only a Verifone-supplied power pack. Using an incorrectly rated power
N
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the device
matches the requirements specified at the bottom of the device. (See
Specifications, for d et a iled power supply sp ecifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
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6
Device Does Not
Start
Device Display
Does Not Show
Correct/
Readable Info
• Ensure that the battery charge state is not below the critically low level.
• Replace or recharge the battery.
• Check if the battery is properly inserted.
• Ensure that you pressed the green ENTER/ON key for approximately four
seconds, until the unit lights up.
• Replace or recharge the battery.
• Connect the e265G into a known-good power supply (if available) to see if this
clears the problem.
• If the problem persists, contact your local Verifone representative for
assistance.
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E265G INSTALLATION GUIDE 27
TROUBLESHOOTING GUIDELINES
NOTE
Battery Does Not Charge
Battery Does Not
Charge
E
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Blank Display
The e265G battery must initially receive a full charge to ensure proper operation.
• Allow the e265G device to remain connected to the power pack for eight
hours to ensure the battery receives a full charge.
• Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery the coin cell battery provides
power to the security circuit.
• Uninstalling the battery and unplugging the device power p ack reduce the life
of the coin cell battery, which does not recharge and must be replaced if
drained.
• Conserve battery power by turning the e265G device off when not in use.
Keep the Li-ion battery inserted in the device and power up the device
periodically to check the battery charge. Do not let the battery charge fall
below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching USB end of the power
pack to the device and plugging the other end of the power pack into a wall
outlet.
R
• The e265G device automatically shuts off when the battery reaches the
critically low charge state. If this occurs, the battery must recharge a
F
minimum of 1/2 hour before it can power the device. It may take several
N
recharge attempts to reset the safety circuit when charging a battery that has
been discharged below this critical state.
When the e265G device display screen does not show correct or clearly readable
information:
• The battery pack may not be connected properly. Remove and reinstall the
battery pack.
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• Check device power connection.
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Keypad Does
Not Respond
28 E265G INSTALLATION GUIDE
• Remove and reapply power to the device.
• If the problem persists, contact your local Verifone service provider.
If the keypad does not respond properly:
• Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local Verifone representative.
Transactions Fail To
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
Transactions
Fail To Process
V
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There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different mag netic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the e265G card reader, the
black magnetic stripe on the card should face down and outward, away from
the keypad (see
• Process a transaction manually , using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• Contact your Verifone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
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• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the SIM card is properly inserted (see Installing the SIM card).
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• Contact your Verifone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Signal Strength
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Figure 9).
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.
• On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.
• Ensure that the radio has been activated by your service provider.
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E265G INSTALLATION GUIDE 29
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Radiation Exposure Statement:
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
The exposure standard for wireless device employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests
for SAR are conducted using standard operating positions accepted by the FCC with
the device transmitting at its highest certified power level in all tested frequency
bands.
Verifone, Inc.
1-800-Verifone
www.verifone.com
e265
Installation Guide
Verifone Part Number DOC087-303-EN-A, Revision A
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