Verifone E265 Users Manual

e265

Installation Guide

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Verifone Part Number DOC087-303-EN-A, Revision A.2

e265 Installation Guide

WARNING

© 2015 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

The e355 uses a lithium-ion rechargeable battery. Do not dispose the e355 in a fire.
Lithium-ion polymer batteries must be recycled or disposed of properly. Do not
dispose lithium-ion polymer batteries in municipal waste sites.

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Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-303-EN-A, Revision A.2

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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CHAPTER 2

Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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Examining e265 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

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Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Manually Starting and Resetting the e265 . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting the e265 to a Power Source or a Host Computer . . . . . . . . . . . 15

Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 5

Verifone Service

and Support

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

E265 INSTALLATION GUIDE 3

CONTENTS

CHAPTER 6

Troubleshooting

Guidelines

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 25

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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4 E265 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e265.

PREFACE

Audience

Organization

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Related

Documentation

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This guide is useful for anyone installing an e265 device. Basic descriptions of the
device features are also provided.

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e265.
Chapter 2, Device Setup. Explains how to set up the e265 device. It tells you how

to select a location, establish power connection, and install the MSAM card.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

e265.

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Chapter 4, Maintenance. Explains how to maintain your e265.
Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in device installation.
To learn more about the e265, refer to the following set of documents:

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e265 Certifications and Regulations Sheet VPN DOC087-301-EN
e265 Quick Installation Guide VPN DOC087-302-EN
e265 Web site

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www.paywaremobile.com

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E265 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

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This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier type face is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.

The pencil icon is used to
highlight important information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

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RS-232-type devices do not work
with the PIN pad port.

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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
SIM Subscriber Identity Module
USB Universal Serial Bus
VPN Verifone Part Number

The caution symbol indicates
possible hardware or software
failure, or loss of data.

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The lightning symbol is used as
a warning when bodily injury
might occur.

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The device is not waterproof or
dustproof, and is intended for
indoor use only.

Due to risk of shock do not use the
device near water.

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Device Overview

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CHAPTER 1

This chapter provides a brief description of the e265.
The e265 connects with various tablet devices for the next generation of PAYware

Mobile enterprise. It supports the use of the SPP standard to connect between the
e265 and tablet.

Some of the e265’s key features include: a fast processor, large memory, the
latest PCI 4.0 security, mechanical keypad, integrated contactless and NFC­ready, in a small most versatile form factor.

The e265 is a portable, battery-powered device designed to fit your hands
comfortably and is ideal for consumer-facing and merchant-facing retail integrated
applications. It has a removable battery that can be charged by external power
adapter through a micro-USB connector and gang charger. It also features a crisp
128 x 32 backlit LCD display.

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Figure 1 The e265 Unit
Key Features

• 400 MHz ARM11 processor delivers

power and usability in a convenient

“hand-over” design

• Multi-application operating

environment

• Advanced memory architecture to

meet tomorrow’s needs

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• Offers unsurpassed performance on

EMV smart card transactions

• Security architecture exceeds

specifications for PCI-PED and
sophisticated file authentication

• Multiple connectivity and

contactless options

• 32-bit processing and multi-tasking

capabilities

• Spill-resistant design prevents liqui d

from entering the unit by forcing it down
and off the front of the device

E265 INSTALLATION GUIDE 7

DEVICE OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

Durability

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The e265 provides the right combination of features and functions including a
triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,
colored display, and contactless/NFC support.

• The lightweight, compact, stylish, and ergonomic balance allows convenient

device hand-off to the consumer for PIN entry or other input.

• Large, well-placed, mechanical keys provide a continuity of user experience

between the e265 and the iOS, Android, or Windows device.

• Horizontal magnetic stripe card reader with an enlarged card entrance delivers

optimal card swiping and reading without the need to visually guide the card.

• The e265 size is easily able to be dropped in most pockets. An optional

hands-free holster is available that fits the server’s or clerk’s belt so that the
e265 can be quickly removed and easily handed to the customer.

• Powerful 400-mHz ARM11 processing completes transactions quickly.

• High-capacity lithium-ion polymer battery can rapidly charge and offer 10+

hours of power.

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• Standard Micro-USB port allows for convenient product charging.

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• Rounded corners to minimize breakage and drop-resistant to 3 feet on

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concrete surfaces.

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• 192 MB of standard memory.

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Security

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Contactless

Capability

• PCI PED 4.x approved for debit and other PIN-based transactions

• EMV Level 1 type approval

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication

• Supports VeriShield Protect encryption implementations

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• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.

• Large tap zone (above the keypad) that encompasses the PIN pad optimizes

user experience.

• Contactless version accepts EMV in addition to magnetic stripe contactless

payments as well as PIN-based transactions.

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8 E265 INSTALLATION GUIDE

Device Setup

CHAPTER 2

This chapter describes the device setup procedure. You will learn about:

• Usage Guidelines

• Unpacking the Shipping Carton

• Examining e265 Device Features

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• Installing/Replacing an MSAM Card

• Manually Starting and Resetting the e265

• Connecting the e265 to a Power Source or a Host Computer

• Color Behavior

• Using the Smart Card Reader

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• Using the Magnetic Stripe Reader

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• Using the CTLS Reader

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E265 INSTALLATION GUIDE 9