Verifone E231 User Manual

e231

Installation Guide

VeriFone Part Number DOC173-013-EN-A, Revision A

e231 Installation Guide

© 2014 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

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trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

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Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

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www.verifone.com

VeriFone Part Number DOC173-013-EN-A, Revision A

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Attaching the Dell Venue 8 Pro tablet to the e231 . . . . . . . . . . . . . . . . . . . . . . . 12

Using the

Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Specifications Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

VeriFone Service

and Support

Troubleshooting

Guidelines

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Returning a Unit for Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

E231 INSTALLATION GUIDE 3

CONTENTS

4 E231 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e231.

PREFACE

Audience

Organization

Related

Documentation

This guide is useful for anyone installing a e231. Basic descriptions of the device
features are also provided.

This guide is organized as follows:

• Chapter 1, Overview. Provides an overview of the e231.

• Chapter 2, Setup. Explains setup and installation of the e231 and usage

guidelines.

• Chapter 3, Specifications. Discusses the dimensions of the e231 as well as

operating and non-operating temperatures.

• Chapter 4, Maintenance Provides information on maintaining the e231.

• Chapter 5, VeriFone Service and Support. Provides information on contacting

your V eriFone service provider and information on how to order accessories or
documentations from VeriFone.

• Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter installation and configuration problems.

To learn more about the e231, refer to the following set of documents:

e231 Certifications and Regulations Sheet VPN DOC173-011-EN
e231 Quick Installation Guide VPN DOC173-012-EN

E231 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier typeface is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.

The pencil icon is used to
highlight important information.

The caution symbol indicates
possible hardware or software
failure, or loss of data.

See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

RS-232-type devices do not work
with the PIN pad port.

The device is not waterproof or
dustproof, and is intended for
indoor use only.

The lightning symbol is used as
a warning when bodily injury
might occur.

Due to risk of shock do not use the
device near water.

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

mPOS Mobile Point of Sale
MRA Merchandise Return Authorization
USB Universal Serial Bus
VPN VeriFone Part Number

6 E231 INSTALLATION GUIDE

Overview

CHAPTER 1

The e231 integrates the Dell Venue 8 Pro tablet and VeriFone's PAYware Mobile
technology to create a robust Windows-based mobile point of sale (mPOS)
platform solution. The e231 offers a unique combination of best-in-class security,
processing speed, and enterprise class features - such as rapid barcode scanning
and an encrypting magnetic card reader.

Figure 1 The e231

E231 INSTALLATION GUIDE 7

OVERVIEW

Key Features

Key Features

Features and

Benefits

Exceptional Ease of

Use

The following are the key features of the e231:

Encrypting Magnetic Stripe Card Reader

• Triple track magnetic stripe reader

• Support Hi/Low coercivity

• VeriFone Remote Key Loading (VRK) enabled

2D Barcode Scanner

• Scan support for both physical and virtual buttons

• Support full omnidirectional scanning

The e231 is VeriFone’s first mobile payment device that supports the Windows 8
operating system. This provides a more efficient and flexible alternative for
retailers that use traditional cash registers or have existing Windows-based
infrastructures.

• Slim and form fitting to allow seamless integration between the e231 and the

Dell Venue 8 Pro tablet.

Performance and

Durability

• The lightweight and ergonomic design allows retailers to easily carry the

device and engage customers anywhere in the store.

• Omnidirectional scanning does not require precise barcode and reader

alignment.

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

• Fast processing speed completes transactions in seconds.

• Rounded corners to minimize breakage.

8 E231 INSTALLATION GUIDE

Setup

CHAPTER 2

This chapter describes the following setup procedures for the e231:

• Usage Guidelines

• Unpacking the Shipping Carton

• Examining Device Features

• Attaching the Dell Venue 8 Pro tablet to the e231

• Using the Micro-USB Port

• Using the Barcode Reader

• Using the Magnetic Stripe Reader

E231 INSTALLATION GUIDE 9