Verifone E230 User Manual

e230

Installation Guide

VeriFone Part Number DOC173-003-EN-A, Revision A

e230 Installation Guide

© 2013 VeriFone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.

The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
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Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

VeriFone, Inc.

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www.verifone.com

VeriFone Part Number DOC173-003-EN-A, Revision A

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER 2

Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Attaching the Lenovo ThinkPad

Tablet 2 to the e230 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the

Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

CHAPTER 3

Specifications Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CHAPTER 5

VeriFone Service

and Support

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Returning a Unit for Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CHAPTER 6

Troubleshooting

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Guidelines

E230 INSTALLATION GUIDE 3

4 E230 INSTALLATION GUIDE

This guide is your primary source of information for setting up the e230.

PREFACE

Audience

Organization

Related

Documentation

This guide is useful for anyone installing an e230 device. Basic descriptions of the
device features are also provided.

This guide is organized as follows:

• Chapter 1, Overview. Provides an overview of the e230.

• Chapter 2, Setup. Explains setup and installation of the e230 and usage

guidelines.

• Chapter 3, Specifications. Discusses the dimensions of the e230 as well as

operating and non-operating temperatures.

• Chapter 4, Maintenance Provides information on maintaining the e230.

• Chapter 5, VeriFone Service and Support. Provides information on contacting

your V eriFone service provider and information on how to order accessories or
documentations from VeriFone.

• Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter installation and configuration problems.

To learn more about the e230, refer to the following set of documents:

e230 Certifications and Regulations Sheet VPN DOC173-001-EN-A
e230 Quick Installation Guide VPN DOC173-002-EN-A

E230 INSTALLATION GUIDE 5

PREFACE

NOTE

CAUTION

WARNING

Conventions and Acronyms

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

Italics Italic typeface indicates book

titles or emphasis.

Courier The courier typeface is used

while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.

The pencil icon is used to
highlight important information.

The caution symbol indicates
possible hardware or software
failure, or loss of data.

See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

RS-232-type devices do not work
with the PIN pad port.

The device is not waterproof or
dustproof, and is intended for
indoor use only.

The lightning symbol is used as
a warning when bodily injury
might occur.

Due to risk of shock do not use the
device near water.

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

mPOS Mobile Point of Sale
MRA Merchandise Return Authorization
USB Universal Serial Bus
VPN VeriFone Part Number

6 E230 INSTALLATION GUIDE

Overview

CHAPTER 1

The e230 integrates the Lenovo ThinkPad Tablet 2 and VeriFone's PAYware
Mobile technology to create a robust Windows-based mobile point of sale (mPOS)
platform solution. The e230 offers a unique combination of best-in-class security,
processing speed, and enterprise class features - such as rapid barcode scanning
and an encrypting magnetic card reader.

Figure 1 The e230 Device

E230 INSTALLATION GUIDE 7

OVERVIEW

Key Features

Key Features

Features and

Benefits

Exceptional Ease of

Use

The following are the key features of the e230:

Encrypting Magnetic Stripe Card Reader

• Triple track magnetic stripe reader

• Support Hi/Low coercivity

• VeriFone Remote Key Loading (VRK) enabled

2D Barcode Scanner

• Scan support for both physical and virtual buttons

• Support full omnidirectional scanning

The e230 is VeriFone’s first mobile payment device that supports the Windows 8
operating system. This provides a more efficient and flexible alternative for
retailers that use traditional cash registers or have existing Windows-based
infrastructures.

• Slim and form fitting to allow seamless integration between the e230 and the

Lenovo ThinkPad Tablet 2.

Performance and

Durability

• The lightweight and ergonomic design allows retailers to easily carry the

device and engage customers anywhere in the store.

• Omnidirectional scanning does not require precise barcode and reader

alignment.

• The triple-track, high-coercivity card reader handles most magnetic stripe

cards.

• Fast processing speed completes transactions in seconds.

• Rounded corners to minimize breakage.

8 E230 INSTALLATION GUIDE