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Installation Guide
VeriFone Part Number DOC087-183-EN-A, Revision A
e105 Installation Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC087-183-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the LED Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Checking the Battery Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the e105 to a Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching the Rubber Pad to the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the e105. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Relocating the Audio Plug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Charging the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manually Resetting the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 5
VeriFone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
E105 INSTALLATION GUIDE 3
CHAPTER 6
Troubleshooting
Guidelines
Keypad Does Not Respond Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4 E105 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e105.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing an e105 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
• Chapter 1, Overview. Provides an overview of the e105.
• Chapter 2, Setup. Explains setup and installation of the e105, selecting a
location, and establishing connection with other devices.
• Chapter 3, Specifications. Discusses power requirements and dimensions of
the e105.
• Chapter 4, Maintenance Provides information on maintaining the e105.
• Chapter 5, VeriFone Service and Support. Provides information on contacting
your V eriFone service provider and information on how to order accessories or
documentations from VeriFone.
• Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter installation and configuration problems.
To learn more about the e105, refer to the following set of documents:
e105 Certifications and Regulations Sheet VPN DOC087-181-EN-A
e105 Quick Installation Guide VPN DOC087-182-EN-A
E105 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
CAFIS Credit and Finance Information System
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
JIS Japanese Industrial Standard
LED Light Emitting Diode
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
SC Series Current
USB Universal Serial Bus
VPN VeriFone Part Number
6 E105 INSTALLATION GUIDE
PREFACE
Conventions and Acronyms
E105 INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
8 E105 INSTALLATION GUIDE
Overview
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CHAPTER 1
This chapter provides a brief description of the e105.
The e105 is a payment device that works on mobile devices with iOS and Android
system.
The e105 is equipped with a magnetic stripe card reader, EMV smart card reader,
a secure PIN pad, and an embedded rechargeable battery for performing
electronic payment transactions using mobile based payment environments.
Figure 1 e105
Key Features
The following are some of the key features of the e105:
Magnetic Stripe Card Reader
• Track1 and Track2
• <1% Unidirectional-Directional Read Failures (for standard test cards swiped
at 10 IPS to 40 IPS)
• Support “mini-format” cards
• Support high-low coercivity cards
E105 INSTALLATION GUIDE 9
OVERVIEW
Features and Benefits
Smart Card (contact) Reader
• ISO 7816 asynchronous Smart Cards + EMV Level 1 (v4.2) support
• SC voltage 1.8V, 3.0V, 5.0V
• Friction type PSCR with 100k insertions life
• SC clock maximum up to 20MHz
Keypad
• Secure Keypad Matrix for 0–9, Cancel (X), Enter (O), Backspace (<)
• Compliance with PCI PED certification
LED
• PIN entry indicator
• Remaining battery capacity indicator
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
Security
• Charging indicator
e105 devices provide the right combination of features and functions including a
double-track magnetic stripe card reader, smart card reader, and an integrated
PIN pad.
• The lightweight, compact, stylish, and ergonomic balance allow convenient
device hand-off to the consumer for PIN entry or other input.
• Standard Micro-USB port allows for convenient product charging either via
supported wall adapter or a computer’s USB port.
• The adjustable audio plug position allows support for various Android and iOS
based mobile devices.
• Secure ARM processor completes transactions in seconds.
• Li-ion 3.7V 150mAH polymer battery.
• Rounded corners to minimize breakage and drop resistant to four feet and six
faces on concrete floor.
• PCI PED 3.0 approved for debit and other PIN-based transactions.
10 E105 INSTALLATION GUIDE
• SRED compliant
• Cardholder data encryption within the Tamper Resistant Security Module
(TRSM)
Setup
CHAPTER 2
This chapter describes the following setup procedures for the e105:
• Usage Guidelines
• Unpacking the Shipping Carton
• Examining Device Features
• Understanding the LED Color Behavior
• Checking the Battery Status
• Connecting the e105 to a Mobile Device
• Charging the e105
• Manually Resetting the e105
• Using the Smart Card Reader
• Using the Magnetic Stripe Reader
E105 INSTALLATION GUIDE 11
SETUP
WARNING
Usage Guidelines
Usage
Guidelines
Environmental
Factors
Electrical
Considerations
Use the following guidelines when using the e105.
• Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the e105 near water or in moist conditions.
Due to risk of shock or damage, do not use the e105 near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
12 E105 INSTALLATION GUIDE
SETUP
WARNING
KEYPAD
MAGNETIC
SMART
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LED
INDICATORS
CARD
READER
STRIPE
READER
Unpacking the Shipping Carton
Unpacking the
Shipping Carton
Examining
Device Features
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The e105 is a secure product and any tampering can cause
it to cease to function or to operate in an unsecured manner.
1 Remove and inspect the contents of the shipping carton, since the e105 ships
in multiple configurations, the carton may include any or all of the following:
• e105
• rubber pads
2 Remove all plastic wrapping from the terminal and components.
3 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a unit that has been tampered with or damaged.
The e105 comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
service provider immediately.
Before you continue with the installation process, familiarize yourself with the
e105 features:
Figure 2 e105 Features
E105 INSTALLATION GUIDE 13
SETUP
NOTE
Understanding the LED Color Behavior
Understanding
the LED Color
Behavior
The e105 consists of 4 LEDs. The first and last LEDs act as indicators while the
other LED provide PIN entry guidance for the user.
Table 3 LED 1 and LED 4 Status Indicators
Status LED LED Color Behavior
Default state N/A None OFF
e105 is awake LED 1 Orange Blinking
Insert e105 to a mobile device LED 1 Blue Blinking
PIN entry requested LED 4 Blue Blinking
Charging LED 1 Purple Blinking
Fully-charged LED 1 Purple Solid
The following lists the blinking LED sequence during PIN code entry.
Users enter digit 1
Users enter digit 2
Users enter digit 3
Users enter digit 4
For PIN entries requiring more than four digits.
Users enter digit 5
Users enter digit 6
Users enter digit 7
Users enter digit 8
Users enter digit 9
Users enter digit 10
Users enter digit 11
Users enter digit 12
• The e105 automatically goes to Sleep Mode after 30 seconds of inactivity or
when disengaged from a mobile device. All LEDs are turned OFF when in
Sleep Mode.
• Press the Backspace (<) to wake the e105 from Sleep Mode.
• Charge the battery when not in use to avoid transaction failures due to loss of
power.
14 E105 INSTALLATION GUIDE
SETUP
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Checking the Battery Status
Checking the
Battery Status
Connecting the
e105 to a Mobile
Device
To avoid errors, make sure that the e105 has enough power to perform a
transaction. Press and hold down the Backspace (<) key on the keypad to check
the battery status.
Table 4 Battery Percentage Status
Percentage LED LED Color Behavior
100% All four LEDs Blue Solid
75% LED 1, LED 2, LED 3 Blue Solid
50% LED 1, LED 2 Blue Solid
25% LED 1 Blue Solid
To connect to a mobile device, position the e105 on top of the mobile device with
the screen facing backward. Insert the audio plug on the e105 to the mobile
device’s audio jack in a smooth, continuous motion until it seats firmly. Make sure
that the mobile device has enough power or is connected to a power source as
the e105 does not support pass-through charging.
Figure 3 Inserting the e105 into a mobile device
E105 INSTALLATION GUIDE 15
SETUP
B
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NOTE
Connecting the e105 to a Mobile Device
Attaching the
Rubber Pad to the
e105
Removing the e105
The e105 comes with two rubber pads of varied thicknesses. Depending on the
mobile device you are using, use one of these pads to fill the gap between the
e105 and your mobile device. To ensure a tight fit between the device and the
e105 as well as protecting your mobile device from scratches.
Figure 4 Attaching the rubber pad to the e105
To remove the e105, hold the e105 firmly on both sides and then pull the device
upwards.
Figure 5 Removing the e105
Do not remove the e105 from the mobile device during a transaction. A
transaction terminates when you remove the e105.
16 E105 INSTALLATION GUIDE
SETUP
B
A
A
B
Connecting the e105 to a Mobile Device
Relocating the
Audio Plug
To Relocate the Audio
Plug
The e105 works on various mobile devices running on iOS and Android system.
To accommodate different audio jack configurations, you can relocate the audio
plug on the e105 to support these devices.
1 Remove the screw located next to the audio plug.
2 Pull out the audio plug until the 2 snaps disengage.
Figure 6 Removing the audio plug
3 Rotate the audio plug.
4 Insert the audio plug until it snaps in place.
5 Insert the screw to secure the audio plug and the device.
Figure 7 Attaching the audio plug
E105 INSTALLATION GUIDE 17
SETUP
NOTE
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Charging the e105
Charging the
e105
Use the Micro-USB cable to connect the e105 to a computer or a USB wall mount
charger to charge the battery.
You can also upgrade the e105 software when connected to a computer.
1 Insert the micro-USB connector into the port located at the bottom of the
e105.
2 There are two ways to charge the e105.
• Connect the other end of the Micro-USB cable into a VeriFone certified
USB wall mount charger and plug into an outlet or powered surge
protector.
18 E105 INSTALLATION GUIDE
Figure 8 Connecting the e105 to an external power source
• Connect the other end of the Micro-USB cable to the USB port on a
computer.
Figure 9 Connecting the e105 to a host computer
SETUP
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Manually Resetting the e105
Manually
Resetting the
e105
Using the Smart
Card Reader
To Conduct a Smart
Card Transaction
In cases where the e105 fails to respond properly, place a paper clip or a similar
tool in the hole located at the bottom of the e105 to press the Reset Button inside
to reset the device.
Figure 10 Reset Button on the e105
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
1 Position the smart card with the contacts facing in the same direction as the
e105 keypad.
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
Figure 11 Conducting a smart card transaction
3 Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
E105 INSTALLATION GUIDE 19
SETUP
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Using the Magnetic Stripe Reader
Using the
Magnetic Stripe
Reader
To Conduct a Credit
or Debit Card
Transaction
Use the magnetic stripe reader, located on top of the e105, to conduct credit and
debit card transactions.
1 Position the magnetic card in the card reader , with the magnetic stripe facing
backward, away from the e105.
2 To ensure a proper read of the magnetic swipe card, insert the magnetic card
from either side of the unit, as shown in
Figure 12.
3 Swipe the card through the magnetic card reader from one side to the other.
Figure 12 Conducting a debit or credit card transaction
20 E105 INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions and other specifications
of the e105 device.
Power
Temp erature and
Humidity
External
Dimensions
Charging via Micro-USB to computer system or power adapter only:
• Input Rating (Power Adapter): 5 VDC, 500 mA.
• Supports Micro-USB 5V/200mA charging
• Operating Environment
Temperature: -5°C to 40°C (32° to 122°F)
Relative Humidity: 5% to 95%; RH non-condensing
• Non-operating Environment
Temperature: -20°C to 50°C (32° to 122°F)
Relative Humidity: 5% to 95%; RH non-condensing
• Length: 76.36 mm
• Width: 61.50 mm
• Thickness
Top: 19.90 mm
Bottom: 9.50 mm
E105 INSTALLATION GUIDE 21
SPECIFICATIONS
External Dimensions
22 E105 INSTALLATION GUIDE
Maintenance
CAUTION
CHAPTER 4
The e105 device has no user-maintainable parts.
Cleaning the
Device
To clean the device, use a clean cloth slightly dampened with water and a drop or
two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
Do not spray cleaners or other solutions directly onto the keypad or device
display.
E105 INSTALLATION GUIDE 23
MAINTENANCE
Cleaning the Device
24 E105 INSTALLATION GUIDE
VeriFone Service and Support
NOTE
For e105 problems, contact your local V eriFone represe ntative or service provider .
For e105 product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your VeriFone representative
CHAPTER 5
Returning a
Device for
Service
Before returning the e105 to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more e105 for repair or replacement (U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels at the back of each
e105 to be returned:
• Product ID, including the model and part number. For example,
“m087-xxx-xx” and “PTID xxxxxxxx.”
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8
A.M.–8 P.M., Eastern Time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in
(U.S.).
Step 1, to the MRA department at 1-727-953-4172
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept”.
• Include a telephone number where you can be reached and your fax
number.
E105 INSTALLATION GUIDE 25
VERIFONE SERVICE AND SUPPORT
NOTE
CAUTION
Battery Pack Instructions
• You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each e105 you return to VeriFone, even if
you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial nu mber assigne d to the e10 5 you are returning for service
or repair (serial numbers are located at the back of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
Battery Pack
Instructions
Accessories and
Documentation
Accessories
• Model(s) returned (model numbers are located on the VeriFone label at
the back of the e105).
Dispose the battery pack in accordance with all national, state, and local laws and
regulations. Some batteries may be recycled and may be accepted for disposal at
local recycling centers.
There is a risk of explosion if the battery is replaced by an incorrect type.
VeriFone produces the following accessories and documentation for the
e105. When ordering, please provide the part number.
• VeriFone online store at www.store.verifone.com
• USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your VeriFone representative
VeriFone Cleaning Kit 02746-01
26 E105 INSTALLATION GUIDE
Documentation
USB to Micro-USB Cable, 1 meter CBL000-021-01-A
e105 Certifications and Regulations Sheet VPN DOC087-181-EN-A
e105 Quick Installation Guide VPN DOC087-182-EN-A
CHAPTER 6
NOTE
Troubleshooting
Guidelines
Keypad Does
Not Respond
Properly
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e105 successfully. Typical examples of
malfunction you may encounter while operating your e105 and steps you can take
to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
The e105 comes equipped with tamper-evident labels. The e105 unit contains no
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only those adjustments or repairs specified in this guide. For
all other services, contact your local VeriFone service provider. Service conducted
by parties other than authorized VeriFone representatives may void any warranty.
If the keypad does not respond properly:
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
Transactions
Fail to Process
• If the problem persists, contact your local VeriFone representative.
• Place a paper clip or a similar tool in the hole located at the bottom of the e105
to press the Reset Button inside to reset the device.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. The side of the card where the
black magnetic stripe should face away from the e105. Insert the magnetic
stripe card from one side going towards the other side in a smooth and
continuous manner.
• Contact your VeriFone distributor or service provider.
E105 INSTALLATION GUIDE 27
TROUBLESHOOTING GUIDELINES
Transactions Fail to Process
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Contact your VeriFone distributor or service provider.
28 E105 INSTALLATION GUIDE
TROUBLESHOOTING GUIDELINES
Transactions Fail to Process
E105 INSTALLATION GUIDE 29
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
e105
Installation Guide
VeriFone Part Number DOC087-183-EN-A, Revision A
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