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Installation Guide
VeriFone Part Number DOC087-183-EN-A, Revision A
e105 Installation Guide
© 2013 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice . Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC087-183-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the LED Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Checking the Battery Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the e105 to a Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching the Rubber Pad to the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the e105. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Relocating the Audio Plug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Charging the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manually Resetting the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 5
VeriFone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
E105 INSTALLATION GUIDE 3
CHAPTER 6
Troubleshooting
Guidelines
Keypad Does Not Respond Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4 E105 INSTALLATION GUIDE
This guide is your primary source of information for setting up the e105.
PREFACE
Audience
Organization
Related
Documentation
This guide is useful for anyone installing an e105 device. Basic descriptions of the
device features are also provided.
This guide is organized as follows:
• Chapter 1, Overview. Provides an overview of the e105.
• Chapter 2, Setup. Explains setup and installation of the e105, selecting a
location, and establishing connection with other devices.
• Chapter 3, Specifications. Discusses power requirements and dimensions of
the e105.
• Chapter 4, Maintenance Provides information on maintaining the e105.
• Chapter 5, VeriFone Service and Support. Provides information on contacting
your V eriFone service provider and information on how to order accessories or
documentations from VeriFone.
• Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter installation and configuration problems.
To learn more about the e105, refer to the following set of documents:
e105 Certifications and Regulations Sheet VPN DOC087-181-EN-A
e105 Quick Installation Guide VPN DOC087-182-EN-A
E105 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
CAFIS Credit and Finance Information System
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
JIS Japanese Industrial Standard
LED Light Emitting Diode
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
SC Series Current
USB Universal Serial Bus
VPN VeriFone Part Number
6 E105 INSTALLATION GUIDE
PREFACE
Conventions and Acronyms
E105 INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
8 E105 INSTALLATION GUIDE
Overview
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CHAPTER 1
This chapter provides a brief description of the e105.
The e105 is a payment device that works on mobile devices with iOS and Android
system.
The e105 is equipped with a magnetic stripe card reader, EMV smart card reader,
a secure PIN pad, and an embedded rechargeable battery for performing
electronic payment transactions using mobile based payment environments.
Figure 1 e105
Key Features
The following are some of the key features of the e105:
Magnetic Stripe Card Reader
• Track1 and Track2
• <1% Unidirectional-Directional Read Failures (for standard test cards swiped
at 10 IPS to 40 IPS)
• Support “mini-format” cards
• Support high-low coercivity cards
E105 INSTALLATION GUIDE 9
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