Verifone CM5P, CM5 User Manual
Carbon Mobile 5
Installation Guide
Verifone Part Number DOC278-003-EN-A, Revision A.5
Carbon Mobile 5 Installation Guide
© 2019 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC278-003-EN-A, Revision A.5
CHAPTER 1
Device Overview
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
BT and WiFi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Charger IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Fuel Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CHAPTER 2
Device Setup
Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Examining Verifone Carbon Mobile 5 Device Features . . . . . . . . . . . . . . . . . . . 17
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To Install or replace MSAMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting Cash Drawer to the Verifone Carbon Mobile 5 . . . . . . . . . . . . . . . . 18
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loading a Paper Roll in Device with Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CARBON MOBILE 5 INSTALLATION GUIDE 3
CONTENTS
CHAPTER 3
Specifications
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 4
Maintenance Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 5
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 35
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4 CARBON MOBILE 5 INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up Verifone Carbon
Mobile 5 and Verifone Carbon Mobile 5 with Printer.
Audience
Organization
Related
Documentation
This guide is useful for anyone installing the Verifone Carbon Mobile 5 device.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the Verifone Carbon Mobile
5 device.
Chapter 2, Device Setup. Explains how to set up the Verifone Carbon Mobile 5
device. It tells you how to select a location and establish power connection.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
Verifone Carbon Mobile 5.
Chapter 4, Maintenance. Explains how to maintain your Verifone Carbon Mobile 5.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
To learn more about the Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5
with Printer, refer to the following set of documents:
Verifone Carbon Mobile 5 Certifications and Regulations Sheet VPN -DOC278-001-EN-A
Verifone Carbon Mobile 5 Quick Installation Guide VPN -DOC278-002-EN-A
Verifone Carbon Mobile 5 with Printer Quick Installation Guide VPN -DOC278-01-002-EN-A
CARBON MOBILE 5 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
Italics Italic typeface indicates book
titles or emphasis.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
The pencil icon is used to
highlight important information.
.
2
The caution symbol indicates
possible hardware or software
failure, or loss of data.
A
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PIN pad port.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
N
O
EV
The lightning symbol is used as
I
S
a warning when bodily injury
I
might occur.
Due to risk of shock do not use the
device near water.
R
6 CARBON MOBILE 5 INSTALLATION GUIDE
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number
Device Overview
NOTE
CHAPTER 1
This chapter provides a brief description of the Verifone Carbon Mobile 5 and
Verifone Carbon Mobile 5 with Printer devices.
The Verifone Carbon Mobile 5 device is a best-in-class,
solution. A secure wireless handheld mobile payment device that allows
merchants to process credit/debit card transactions anywhere. In combination
with Verifone Connect digital services, it offers checkout, payment, and the ability
to run Android apps, like loyalty and inventory. It also enables clients to remotely
monitor and update their device using Verifone’s estate management solution.
The Verifone Carbon Mobile 5 device supports Bluetooth BLE and WiFi, and
meets PCI 5.X SRED requirements for maximum security.
The Verifone Carbon Mobile 5’s small, sleek, design makes it easily pocket
while supporting all payment methods - magnetic stripe, EMV, and NFC/CTLS,
including Apple Pay, Google Pay, and Samsung Pay mobile wallets. The easy to
read color touch screen supports all payment related user interactions, including
secure PIN entry.
Verifone ships two variants of the Verifone Carbon Mobile 5 device for different
markets. Your device may have different features described in this section.
single-screen commerce
able
The Verifone Carbon Mobile 5 device has two variants:
• Verifone Carbon Mobile 5
• Verifone Carbon Mobile 5 with Printer
The two variants (Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with
Printer) dif
fer in memory size, front camera, battery size and printer.
CARBON MOBILE 5 INSTALLATION GUIDE 7
DEVICE OVERVIEW
1
Figure 1 Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with
Printer
Key Features and Benefits
Features Verifone Carbon
Processor
Memory • 1 GB RAM (option for
Display • 5" (720 × 1280) HD
• Cortex A7 Quad
Core, 1.1GHz
• (QCOM 8909),
(
QCOM MSM8909)
2 GB)
• 8 GB Flash (option
for 16 GB)
• Secure processor:
128 MB DRAM, 256
MB Flash
IPS LCD
to
uchscreen
Verifone
Mobile 5
Carbon Mobile
5
with Printer
Yes Yes
Yes Yes
Yes Yes
8 CARBON MOBILE 5 INSTALLATION GUIDE
Keypad • On-screen, Navigator
Printer • SKU NA
Yes Yes
possible
Yes
DEVICE OVERVIEW
Payment • MSR
• SCR
• CTLS
Yes Yes
Audio • Loudspeaker
• Microphone
Communication • 4G LTE
• 3G
• 2G
• Bluetooth 4.2 BLE,
• 2.4 GHz + 5.8 GHz
Yes Yes
WiFi,
• 802.11 a, b, g, n,
GPS, GLONA
Peripheral Ports • USB-C
• OTG
• Charging pins
SS
Yes Yes
• Loudspeaker
• Microphone
• Optional 3.5mm
H
eadset Jack
Camera • 5 MP
• Auto-focus
• Fast scanner
• LED aimer
• LED torch
Yes Yes
Optional 2 MP front QR/
bar
code scanner
Barcode reader •
Battery • Removable battery
provides 300
tra
nsactions over
CTLS
Yes Yes
4000-mAh 6200-mAh
10.5 hrs.
Dimensions • Length: 165.7 mm
• Width: 77.9 mm
• Height: 15.8 mm
• Weight: 275 g
• Length: 184.29
mm
• Width: 77.9 mm
• Height: 32.7
mm
• 59.55(Head)
• Weight: 495 g
with full paper
ro
ll
ARBON MOBILE 5 INSTALLATION GUIDE 9
C
DEVICE OVERVIEW
Features and Benefits
Security • PCI PTS 5.X-
approved
• SRED
• Supports AES
DUK
PT
Power Supply • Up to 5 V 3 A
SIM/SAM • 1 Nano SIM,
• 1 micro SAM or 2nd
micr
o SIM
Card Reader • Triple track MSR
• EMV L1-approved
smart card
• ISO
• NFC/CTLS
Yes Yes
char
ging
• 4000 mAh Li-Ion
rechargeable
battery
Yes Yes
Yes Yes
• Up to 5 V 3 A
ch
arging
• 6200 mAh Li-
Ion
r
echargeab
ttery
ba
le
Features and
Benefits
Environmental • Operating
temperature: -10° to
50deg C (14deg
2deg F)
12
• Storage temperature:
-
25° to 70° C (-13
15
8° F)
• Relative humidity:
5% to 95%
• Non-condensing
Printer NA • High-speed
to
Yes Yes
° to
the
rmal printe
30
lps
• Paper roll: Max
5
Lengt
40mm
Diameter
7.65m
h x
m
Max
.
Verifone Carbon Mobile 5 provides magnetic-stripe card reader (MSR), smart card
(SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color
TFT capacitive touch panel LCD screen. Some variants provide additional
expansion options such as a bar code scanner and weighing scale, connectivity
features: USB, Ethernet as well as power charging and an embedded internal
thermal printer (ITP).
r:
10 CARBON MOBILE 5 INSTALLATION GUIDE
DEVICE OVERVIEW
Features and Benefits
The Verifone Carbon Mobile 5 provides the right combination of features and
functions including a triple-track magnetic-stripe card reader, smart card reader,
digital PINpad and contactless/NFC support.
BT and WiFi
Performance
Modern Application
Environment
Accepts All Forms of
Payment On-the-Go
The dynamic combination of Bluetooth and Wi-Fi provides convenience to
wireless payment with fewer dropped transactions, and flexible point-of-sale
options.
• The Verifone Carbon Mobile 5 offers 256 MB flash and 128 MB of dynamic
memory allocation for the terminal and 1GB (optional 2GB) of SDRAM, which
supports multiple applications.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• Verifone Carbon Mobile 5 units are certified for ISO 7816-1 and ISO 7816-2
andards for smart card solutions, as well as ISO 14443 type A & B and IS
st
18
092 standards for CTLS operations.
• The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Verifone Carbon Mobile 5 devices.
• Accommodates all payment types - Magnetic stripe, EMV, Contactless/NFC,
and mobile wallets along with a 5 inch color touch screen with digital PIN pad
and signature capture.
O
Exceptional Ease of
Use
Performance and
Durability
• The lightweight, compact, stylish, and ergonomic balance provide a
nient payment experience for the user.
conve
• Horizontal, bi-directional, magnetic stripe card reader at the top of Verifone
Carbon Mobile 5 features an enlarged card entrance and delivers optimal card
swiping and reading.
• Easy to hold, easy to carry. The Verifone Carbon Mobile 5 unit’s compact size
allows it to easily fit in your pocket and provides lanyard holes, on both sides
of the device, to attach wrist/neckbands.
• Secure and powerful 300 MHz processing encrypts and completes
transactions quickly.
• High-capacity, lithium-ion rechargeable battery for CM5 only (4.4 V / 4000
mAh) that easily supports a full 16-hour business day on a single charge.
• The USB-C port allows for convenient product charging as well as connection
accessories, and Android, iOS, and Windows devices.
to
• Drop-tested up to 1.2m on marble floor surface.
• This device has 256MB Flash, 128MB SDRAM of memory.
Security
• PCI PED 5.X approved for PIN-based transactions
ARBON MOBILE 5 INSTALLATION GUIDE 11
C
DEVICE OVERVIEW
Features and Benefits
• TLS/SSL protocols
• Direct key injection using industry standard HSMs
• VeriShield Retain
• VeriShield Remote Key
• Verifone Secure Data
• VeriShield Total Protect
• MasterCard TQM
• IPP8 functionality plus multiple AES DUKPT engines
• EMV L1 and L2
• ISO7816-3, ISO7816-10, and EMV 4.3 standards
Connectivity
USB host/ device port
• 1 USB Type-C Receptacle (can be used for charging)
• Support Android UART software debug (TXD, RXD)
• Support Secure Processor UART software debug (TXD0, RXD0)
• Android USB 2.0 HighSpeed Host/Client Support
• Secure Processor USB 2.0 HighSpeed Host/Client Support 5V/500mA for
external USB peripherals
• USB host or device is configured by Software
• The Verifone Carbon Mobile 5 USB-C port is on the right hand side
• Smart device communication is through USB-C
Cellular (wireless communication)
• 4G LTE (3GPP R8 Cat.4 FDD and TDD)
• 3G UMTS (3GPP R8 DC-HSDPA/HSPA+/HSDPA/HSUPA/WCDMA)
• 2G GSM (R99/GPRS/EDGE)
Bluetooth (wireless communication)
• Bluetooth 4.2 (BR/EDR+BLE)
• RF transmitter output power Class 1
• RF receiver GFSK typical -90dBm,/4 PSK typical -90dBm, 8-DPSK typical -
83dBm
WiFi (wireless communication)
• WiFi 2.4GHz/5GHz dual band, 802.11 a/b/g/n
Charger IC
12 CARBON MOBILE 5 INSTALLATION GUIDE
• Single cell or dual parallel cell switching mode Li-Ion battery charger
• Power path management integrated
• Programmable charging parameters
• Support dual inputs from either charging pins or USB connector
DEVICE OVERVIEW
Features and Benefits
Main Battery
Fuel Gauge
Exceptional Ease of
Use
• Removable battery
• Nominal capacity/voltage: 4000mAh/3.85V (CM5) or 6200mAh/3.7V (CM5P
Printer)
• Host-side fuel gauge with Coulomb counter function
• Capacitive touch-screen UI access for merchant and customer
• The contactless (CTLS) functionality offers a convenient payment option for
mers
consu
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards
• EMV card reader ensures secure payment option
• Large 5-inch LCD displays
• The multiple font-capable optional thermal printer simplifies paper loading and
reduces paper jams
• Uses Max 57.65 mm Length x Max 40 mm Diameter paper rolls, prints at 100
mm/sec
ARBON MOBILE 5 INSTALLATION GUIDE 13
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