Carbon 8
Installation Guide
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Verifone Part Number DOC179-123-EN-A, Revision A.1
Carbon 8 Installation Guide
© 2017 V erifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample p rogram
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty:
For Product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC179-123-EN-A, Revision A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Device Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Stand Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Periodic Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting Cash Drawer to the Carbon 10 . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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CHAPTER 3
Specifications Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Consumer Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Merchant Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CARBON 8 INSTALLATION GUIDE 3
CONTENTS
Printer Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 4
Maintenance and
Cleaning
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 6
Troubleshooting
Guidelines
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Consumer Display Does not Show Correct or Readable Information . . . . . . . . 41
Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 41
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APPENDIX A
Caution and
Warning Messages
Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
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4 CARBON 8 INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
Carbon 8.
Audience
Organization
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
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Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
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Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Carbon 8 Certifications and Regulations Sheet VPN DOC179-121-EN-x
Carbon 8 Quick Installation Guide VPN DOC179-122-EN-x
Carbon 8 Printer Module Quick Installation Guide VPN DOC179-132-EN-x
Carbon 8 Printer Module Certs and Regulations Sheet VPN DOC179-125-EN-x
CARBON 8 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue
Text in blue indicates terms that
are cross referenced.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and
Acronyms.
If exchanging cables, use a
Verifone-approved cable.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
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For safety, do not string cables
or cords across a walkway.
The lightning symbol is used as
a warning when bodily injury
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Acronym Definitions
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
EMV Europay, MasterCard, and Visa
ETH Ethernet
HW Hardware
I/O Input/Output
ITP Internal thermal printer
LCD Liq u i d cry s tal displa y
LPS Lines per second
MSAM Micromodule-Size Secure Access Module
MSR Magnetic-stripe card reader
PCI Payment Card Industry
PIN Personal Identification Number
POI Point of Interaction
6 CARBON 8 INSTALLATION GUIDE
Table 2 Acronym Definitions (continued)
Acronym Definitions
PTS PIN Transaction Security
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45 modular connector
SAM Secure Access Module
SC Smart card
SCR Smart card reader
SD Secure Digital
SDA Static Data Authentication
SDHC Secure Digital High Capacity
SIM Subscriber Identity Module
SMA SubMiniature version A connector
TFT Thin-film transistor
TLS Transport Layer Security
UI User interface
USB Universal Serial Bus
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PREFACE
Conventions and Acronyms
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ARBON 8 INSTALLATION GUIDE 7
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PREFACE
Conventions and Acronyms
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8 CARBON 8 INSTALLATION GUIDE
Device Overview
NOTE
NOTE
CHAPTER 1
This chapter provides a brief description of the Carbon 8 system, a modular
merchant- and consumer-facing device, enabling use as a handheld or standmounted payment solution.
Features and
Benefits
Device Connectivity
Stand Connectivity
Carbon 8 provides magnetic-stripe card reader (MSR), smart card (SC) and
contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT
capacitive touch panel LCD screen integrated with an 8 inch (20.3 cm) tablet. The
Stand provides additional expansion options (such as a bar code scanner and
weighing scale), connectivity features (USB, Ethernet and Cash Drawer), and
power charging. A removable printer module contains an embedded internal
thermal printer (ITP).
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Verifone ships variant s of the Carbo n 8 system for dif ferent market s. Your device
may have different features described in this section.
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• 1 micro SD slot
• 1 micro USB 2.0 OTG (can be used for charging)
• 1 audio jack
• Service ports
• 4 USB 2.0 Host ports
• 1 Ethernet RJ45
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Performance
• 1 Mod 12 (cash drawer)
• Power
• Service port (Service use only)
You can find the Carbon 8 service ports on the lower right area behind the
5-inch screen. The Stand ports are accessible from the underside of the unit,
while the tablet ports and slots are on the sides of the lower right corner.
• Consumer Display:
• 512 MB SDRAM and 512 MB Flash memory
• 5-inch color TFT display capacitive touch panel LCD (854 x 480)
• Software-controlled backlight
CARBON 8 INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
• Integrated speaker
• Merchant Tablet:
• 1 GB SDRAM and 16 GB Flash for System
• 8-inch color TFT display capacitive touch panel LCD (1280 x 800)
• Provides power and data to the Carbon 8 unit
• Barcode scanning enabled for front and rear cameras
• Wi-Fi and Bluetooth enabled
• Integrated speakers
• Stand:
• USB 2.0 high-speed connections
• Bluetooth enabled
• Provides ETH and Wi-Fi to connectivity to broadband router
Security
Exceptional Ease of
Use
• Cash Drawer interface
• Printer Module:
• Integrated 80mm Thermal Printer with Auto cutter
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• PCI PTS POI v4.x approved for debit and other PIN-based transactions
• EMV L1 Type Approval (contact and contactless)
• Tamper-resistant construction, TLS protocols, and VeriShield file
• Supports VeriShield Protect encryption implementations.
• Capacitive touch-screen UI access for merchant and customer.
• Signature capture screen capability.
• The contactless (CTLS) functionality offers a convenient payment option for
• The triple-track, high-coercivity card reader handles most magnetic stripe
• EMV card reader ensures secure payment option.
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authentication
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consumers.
cards.
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• Large (5-inch for customers, 8-inch for merchants) LCD displays simplify
• The multiple font-capable optional thermal printer simplifies paper loading and
Modular Countertop
Performance
10 CARBON 8 INSTALLATION GUIDE
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
training and reduce help desk calls.
reduces paper jams. Uses 80 mm wide x 80 mm diameter pap er rolls, prints at
110 mm/sec.
payment, payment-related, and value-added applications.
DEVICE OVERVIEW
Features and Benefits
• Exceptional displays and optional printer graphics-handling capabilities that
quickly render logos, graphical fonts, and character-based languages.
• The Carbon 8 ensures uncompromising reliability from V erifone, the worldwide
leader in e-payment.
True Multi-
Application
Capability
• The Carbon 8 offers 512 MB flash and 512 MB of dynamic memory allocation
for the consumer terminal and 1GB of SDRAM, 16GB of Flash for System for
the merchant tablet, which supports multiple applications on each side.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• Carbon 8 units are certified for ISO 7816-1 and ISO 7816-2 standards for
smart card solutions, as well as ISO 14443 type A & B and ISO 18092
standards for CTLS operations.
• The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Carbon 8 devices.
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ARBON 8 INSTALLATION GUIDE 11
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DEVICE OVERVIEW
Features and Benefits
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12 CARBON 8 INSTALLATION GUIDE
Setup
CHAPTER 2
This chapter describes the setup procedures for the Carbon 8, under the following
sections:
• Selecting Unit Location
• Unpacking the Shipping Carton
• Examining the Unit’s Features
• Establishing Communication
• Loading a Paper Roll in the Printer
• Installing or Replacing MSAM Cards
Selecting Unit
Location
Ease of Use
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• Connecting Optional Devices
• Connecting the Power Pack
• Using the Smart Card Reader
• Using the Magnetic Card Reader
• Using the Contactless Reader
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Use the following guidelines when selecting a location for your device.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and a network connection.
• For safety , do not string the power cord or ot her cables in a walkway or place it
across a walkway on the floor.
CARBON 8 INSTALLATION GUIDE 13
SETUP
CAUTION
Unpacking the Shipping Carton
Environmental
Factors
Electrical
Considerations
PIN Protection
Measures
• The unit must be used in an attended environment.
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or motor.
• Do not use the unit outdoors.
The Carbon 8 is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
• Avoid using the Carbon 8 during electrical storms.
• Place the device 10 cm away from metallic objects to avoid interference with
the CTLS field.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
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• Do not use the terminal near water or in moist conditions.
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You can employ several techniques for effective PIN entry screening on the
keypad. Use the following methods in combination or singly, as necessary:
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• Position the Carbon 8 on the stand in such a way as to make visual
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observation of the PIN entry process infeasible. Examples include:
14 CARBON 8 INSTALLATION GUIDE
Unpacking the
Shipping Carton
To unpack the
shipping carton
• Visual shields designed into the check-st and. These sh ields may be solely
for shielding purposes, or may be part of the general check-stand design.
• Position the Carbon 8 so that it is angled in such a way that PIN spying is
difficult.
• Position the in-store security cameras so that PIN entry is not visible.
• Use signage to limit the view of the Carbon 8 to just that of the cardholder.
• Offer PIN security literature at the point of sale.
Open the shipping carton and carefully inspect its conten ts for possible t ampering
or shipping damage. The Carbon 8 is a secure product and any tampering may
cause the device to cease to function properly.
1 Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
Periodic Inspection
NOTE
WARNING
2 Remove and inspect the following items:
• Carbon 8 device
• Stand
• Printer
• Power pack
• Ethernet cable
• Paper roll
Refer to Accessories and Documentation for more information about the
device’s related accessories.
Verifone ships variants of the Carbon 8 for different markets. Your unit may have
different options or accessories described in this section.
SETUP
Periodic
Inspection
3 Remove all plastic wrapping from the terminal and other components.
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4 Remove the clear protective film from the displays.
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5 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
Periodically inspect the Carbon 8 terminal for possible tampering. Signs of
tampering include:
• Wires protruding out of the device.
• Foreign objects inserted into the smart card slot or magnetic stripe slot.
• Signs of damage to the tamper-evident labels.
• A Tamper Warning message on the device displays.
If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see “Service and Support”.
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ARBON 8 INSTALLATION GUIDE 15
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SETUP
CTLS
READER
TERMINAL
READER
SMART
CARD
SCREEN
READER
MSR
PORT
MICRO USB
COMPARTMENT
SD CARD
JACK
3.5 MM
HEADSET
PRINTER
TABLET
FRONT
DOOR
POWER
VOLUME
BUTTON
BUTTONS
ADDITIONAL
PORTS
PRINTER
CAMERA
Examining the Unit’s Features
Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 1, Figure 2, and Figure 3).
The following illustration shows the Carbon 8 payment components, as well as th e
tablet memory expansion and other features.
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Figure 1 Carbon 8 Terminal Customer View
The following illustration shows the Carbon 8 tablet features.
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Figure 2 Carbon 8 Merchant Tablet View
Examining the Unit’s Features
CHARGING
TABLET
SPEAKER
AND DATA
TABLET
REAR
MSAM AND
COMPARTMENT
TERMINAL
SPEAKER
MODEL
AND SERIAL
NUMBERS
CONTACTS
CAMERA
TABLET
GRAB
HANDLE
AND FLASH
SERVICE
The following illustration shows the Carbon 8 rear components, featuring the
charging and data contacts, speakers, camera, as well as the MSAM and USB
compartment.
SETUP
V erifone Carbo n
Features
Connection Ports
Figure 3 Carbon 8 Rear Features
The Carbon 8 presents the following:
• A touchscreen LCD Consumer Display. The upper left edge of the Consumer
Display acts as the tapping area for contactless transactions.
• A magnetic card reader, built into the top right edge of the Consumer Display.
The arrows indicate swipe direction.
• A smart card reader built into the right side of the Consumer Display.
• 8-inch Merchant Tablet display
• Stand
• Printer module
• Printer indicator LED
Turn the Stand upside down to view the connection ports. The ports provide
communications, peripheral device connections, and power supply.
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ARBON 8 INSTALLATION GUIDE 17
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SETUP
ETHERNET
PORT
POWER
PORT
0.5 A USB
PORTS
SERVICE
PORT
CASH DRAWER
PORT
1 A USB
PORT
(SERVICE USE ONLY)
WARNING
Establishing Communication
Figure 4 shows the power , communications and connection port s for the Carbon 8
Stand.
Establishing
Communication
Connecting by
Ethernet Cable
Figure 4 Power and Communication Ports
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Do not connect the device to the power supply until all peripherals are attached.
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Y ou can conn ect the Carbon 8 S tand to your network using an ethernet cable. You
can also connect using the Wi-Fi option.
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Connect the ethernet cable to the ETH port on the st and , then route it d irectly to a
network jack (see Figure 5). This is a direct connection to your network.
18 CARBON 8 INSTALLATION GUIDE
Connecting by Wi-Fi
Figure 5 Ethernet Connection
Connect to Wi-Fi by enabling Wi-Fi connectivity on the Tablet or Stand. Select this
option from the Network Settings on the Merchant Tablet.
SETUP
NOTE
CAUTION
Loading a Paper Roll in the Printer
Loading a Paper
Roll in the
Printer
To install a paper roll
Before you can process transactions that require a receipt, you must install paper
in the printer.
The Carbon 8 Printer Module uses a roll of 80 mm x 80 mm, single-ply, thermalsensitive paper.
A pink out-of-paper indicator line appears on the edge of the p aper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
When the LED by the printer door blinks amber, this indicates the printer is out of
paper.
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
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Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
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1 Hold the Carbon 8 with one hand and slide the printer module off the base of
the terminal. (see Figure 6).
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Figure 6 Removing the Printer Module
2 Remove any partial roll of paper in the tray.
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4 Hold the roll so the paper feeds from the top of the roll.
ARBON 8 INSTALLATION GUIDE 19
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SETUP
Loading a Paper Roll in the Printer
5 Gently drop the paper roll into the printer tray.
Figure 7 Loading Paper Roll
6 Pull the paper past the printer door (see Figure 8).
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Figure 8 Pulling Paper Through Before Closing Door
7 Align the printer paper to the tabs to the paper guides and hold the paper up
when closing the door.
Figure 9 Aligning Printer Paper
20 CARBON 8 INSTALLATION GUIDE
Loading a Paper Roll in the Printer
8 Close the printer door by swinging upward until the door clicks shut, allowing
the printer paper to extend outside the printer door (see Figure 10).
Figure 10 Closing Printer Door
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ARBON 8 INSTALLATION GUIDE 21
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SETUP
NOTE
CAUTION
NOTE
Installing or Replacing MSAM Cards
9 Align printer module with the base of the Carbon 8 base and slide them
together (see Figure 10).
For paper ordering information, refer to Accessories and Documentation.
Installing or
Replacing MSAM
Cards
To install or replace
MSAMs
When you first receive your Carbon 8, you may need to install one or more MSAM
cards, or you may need to replace old cards.
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends
using a grounded anti-static wrist strap.
Verifone ships variants of the Carbon 8 device for different markets. Your unit
may have different features described in this section.
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1 Power down the Carbon 8 unit.
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2 Place the unit upside down on a soft, clean surface to protect the display from
scratches.
3 Hook your finger on the latch and lift the cover to access the MSAM card slot
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(see Figure 11).
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22 CARBON 8 INSTALLATION GUIDE
Figure 11 Opening the MSAM Cover
4 Remove any previously installed MSAM cards from the cardholder.
Connecting Optional Devices
CAUTION
5 Install an MSAM card (with the contacts face down) by carefully sliding it into
the slot until the card is fully inserted.
SETUP
Connecting
Optional
Devices
Figure 12 Installing an MSAM Card
6 Swing the MSAM cover down to secure it in place.
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Figure 13 Closing MSAM Cover
The Carbon 8 device supports peripheral devices designed for use with electronic
point-of-sale terminals.
Before connecting any peripheral device, power down the terminal and remove
the power plug from the Stand. Reconnect the power plug only after you are
finished connecting the peripheral device(s). For complete information about
peripheral installation and use, refer to the user documentation supplied with
those devices.
ARBON 8 INSTALLATION GUIDE 23
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SETUP
NOTE
CAUTION
CAUTION
Connecting the Power Pack
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device
Connections
Connecting Cash
Drawer to the
Carbon 8
You can connect several devices to your Carbon 8 using the ports on the
underside of the Stand.
Tuck the cables under the Stand legs when all cables are installed. This provides
some protection to the cables and connectors.
Some devices (such as PIN pads) may require a separate power source. Before
connecting to any device, remove the power cord from the Carbon 8 Stand.
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
Use the dedicated port on the Carbon 8 Stand to attach a cash drawer.
The following illustration shows how to make a peripheral connection to a cash
drawer (VPN MSC179-029-01-A) using the dedicated port and cable.
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Connecting the
Power Pack
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Figure 14 Cash Drawer Connection
After connecting optional peripherals, prepare to connect the Stand to your power
source.
Using an incorrectly rated power supply may damage the Carbon 8 and Stand.
Before troubleshooting, ensure that the power supply being used matches the
requirements specified on the bottom of the Stand. (See Chapter 3, Technical
Specifications, for det ailed power su pply specifications). Obt ain the appropriately
rated power supply before continuing with troubleshooting.
24 CARBON 8 INSTALLATION GUIDE
Connecting the Power Pack
NOTE
Plugging in the S tand powe r pack to a power so urce automatically powers up the
Carbon 8 terminal if the unit is mounted on the stand.
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ARBON 8 INSTALLATION GUIDE 25
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SETUP
WARNING
Connecting the Power Pack
To connect the power
pack
1 Turn the Stand over to access the power port.
2 Insert the round barrel connector (see A in Figure 15) into the power port, then
tuck the cable under the Stand leg nearest the power port.
Figure 15 Power Connection
3 Connect the power adapter to the power brick (see B in Figure 15).
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4 Plug the AC power pack into a wall outlet or power surge protector.
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Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
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not yet stored in terminal memory to be lost.
26 CARBON 8 INSTALLATION GUIDE
To protect against possible damage caused by lightning strikes and electrical
surges, consider using a power surge protector.
Using the Smart Card Reader
5 Place the Stand on a stable platform and mount the Carbon 8 unit on the
stand.
SETUP
Using the Smart
Card Reader
To conduct a smart
card transaction
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Figure 16 Mounting Carbon 8 on Stand
6 If the Carbon 8 unit does not automatically power up, press the power button
on the Merchant Tablet (see Figure 2).
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If the terminal comes pre-loaded with an application, this starts after the initial
Verifone copyright screen, and usually displays its own copyright screen.
7 Log in using your merchant account on the Merchant Tablet.
The Carbon 8 terminal supports Smart Card transactions. The smart card
transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
1 Position a smart card with the contacts facing upward (see Figure 17).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
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ARBON 8 INSTALLATION GUIDE 27
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SETUP
CAUTION
Using the Magnetic Card Reader
3 Remove the card only when the application indicates the transaction is
complete.
Figure 17 Inserting a Smart Card
Leave the smart card in the card reader until the transaction is complete. W ait for
the prompt on the Consumer Display before removing the card.
Using the
Magnetic Card
Reader
To conduct a credit or
debit card transaction
Premature card removal will invalidate the transaction.
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The Carbon 8 terminal supports credit or debit card transactions. If customers’
cards do not have an EMV chip or are not Smart Card compliant, use the
magnetic card reader to perform payment transactions.
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1 Position the card with the magnetic stripe oriented downward, facing the
2 To ensure a proper read of the magnetic stripe, swipe the card smoothly
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reader.
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through the reader in one direction (from left to the right), as shown in Figure
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28 CARBON 8 INSTALLATION GUIDE
Figure 18 Using the Magnetic Card Reader
3 Check the screen for confirmation of a successful transaction.
SETUP
Using the Contactless Reader
Using the
Contactless
Reader
To perform a CTLS
transaction
Carbon 8 provides a third alternative to paying for goods and services: CTLS
payments. Use this option when customers opt for contactless payments using
their cards or compatible devices.
1 Hold the card or compatible device within 4 cm of the CTLS reader, or gently
tap against the surface of the contactless antenna, marked by the logo.
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Figure 19 Conducting a Contactless Transaction
2 After you tap your card or compatible device, the LEDs will light up and the
buzzer will sound for about 2 seconds, prompting you to remove your card or
compatible device.
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ARBON 8 INSTALLATION GUIDE 29
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SETUP
Using the Contactless Reader
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30 CARBON 8 INSTALLATION GUIDE
Specifications
CHAPTER 3
This chapter discusses power requirements, dimensions, and other specifications
of the Carbon 8 system.
Technical
Specifications
Consumer Display
Refer to the following information on the power, weight, temperature, memory,
ports and other technical details about your Carbon 8 system.
Temperature
• Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
• Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
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• Relative humidity: 5% to 90% RH non-condensing
Memory
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• 512 MB SDRAM and 512 MB Flash memory
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Magnetic Stripe Card
• Triple-track
• Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS
Smart Card Reader
• Non-sliding
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• Card conserving plated landing contacts
CTLS Function
• EMVCo, VISA, MasterCard approved
SAM Requirements
• 1 SAM slot
• ID-000 format
Display
• 5-inch capacitive touch screen LCD (854 x 480)
• Software controllable back-light
CARBON 8 INSTALLATION GUIDE 29
SPECIFICATIONS
Technical Specifications
Merchant Tablet
Unit Power Requirements
• Input power rating: 5 V DC, 2.2 A.
Temperature
• Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
• Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
• Relative humidity: 5% to 90% RH non-condensing
Memory
• 1 GB SDRAM and 16 GB Flash for System
Audio and Video
• 8-inch capacitive touch screen LCD (1280 x 800)
• Audio jack (audio and microphone)
• Front- and Rear-facing cameras capable of barcode reading
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• SD Card slot
Communication
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• Wi-Fi
• Bluetooth
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Sensors
Stand
• Accelerometer (Gyroscope + Accelerometer)
• e-Compass
• Ambient light
Unit Power Requirements
• Input power rating: 24 V DC, 2.5 A
• External universal-input 90 W power supply, compliant with Energy Efficiency.
Temperature
• Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
• Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
• Relative humidity: 5% to 90% RH non-condensing
Thermal Printer
• Supports 80 mm wide x 30 mm diameter paper roll
• Out-of-Paper Sensor.
30 CARBON 8 INSTALLATION GUIDE
• Paper cutter
Communication
• Wi-Fi
• Bluetooth
• Ethernet
• Speed 10 Base-T /100 Base-TX
• Compliant with IEEE802.3 LAN networks.
• USB
• Three 500 mA USB high speed ports
• One 1 A USB high speed port
• Service port (Service use only).
SPECIFICATIONS
Technical Specifications
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ARBON 8 INSTALLATION GUIDE 31
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SPECIFICATIONS
Technical Specifications
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32 CARBON 8 INSTALLATION GUIDE
Maintenance and Cleaning
CAUTION
Your Carbon 8 should be treated with care. It has no user-serviceable parts.
The following suggestions will help you protect your warranty coverage.
• Do not store the device in hot areas. High temperatures can shorten the
life of electronic devices, damage batteries and warp or melt certain
plastics.
CHAPTER 4
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Additional
Safety
Information
• Do not store the device in cold areas. When the device returns to its
normal temperature, moisture can form inside the device and damage
electronic circuit boards.
• Do not drop, knock, or shake the device. Rough handling can break
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internal circuit boards and fine mechanics.
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• Do not use harsh chemicals, cleaning solvents or strong detergents to
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clean the device. Use only a soft, clean, dry cloth for cleaning.
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These suggestions apply equally to your device, or any of its attachments or
accessories. If your device is not working properly, take it to the nearest Verifone-
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authorized service provider for servicing or replacement.
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
The following is additional information for your safety in using this device.
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Potentially
Explosive
Environments
When using the device in areas with potential risk of explosion, such as petrol
stations, follow the advice of all signs and instructions. If the re has been a leak, do
not use this device.
CARBON 8 INSTALLATION GUIDE 33
MAINTENANCE AN D CLEANING
Additional Safety Information
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34 CARBON 8 INSTALLATION GUIDE
Service and Support
NOTE
For Carbon 8 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
CHAPTER 5
Service Returns
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• International – Contact your Verifone representative.
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
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International customers, please contact your local Verifone representative for
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assistance with your service, return, or replacement.
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underside of each unit to be returned:
• Product ID, including the model and part number. For example,
“M179-xxx-xx-xxx” and “PTID xxxxxxxx.”
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CARBON 8 INSTALLATION GUIDE 35
SERVICE AND SUPPORT
SERIAL NUMBERS
CARBON 8
SERIAL NUMBERS
STAND
MODEL AND
MODEL AND
Service Returns
• Serial number (S/N 40x-xxx-xxx).
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Figure 20 Information Labels on Carbon 8 and Stand
2 Within the United States, call Verifone toll-free at 1-800-834-4366.
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3 Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
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4 Give the MRA representative the information gathered in Step 1.
36 CARBON 8 INSTALLATION GUIDE
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “Verifone MRA Dept.”
• Include a telephone number where you can be reached and your fax
number.
Accessories and
NOTE
Documentation
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SERVICE AND SUPPORT
Accessories and Documentation
• You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number a ssigned to the unit you are returning for service or
repair (serial numbers are located on the top of the unit,
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(see Figure •).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the V erifone label on t he
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Verifone produces accessories and documentation for the card reader. When
ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
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top of the unit).
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Connection Cables
Power Cables
Peripherals
Cleaning Kit
Documentation
• USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
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• International – Contact your Verifone representative
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CBL159-312-01-A LAN cable for Ethernet connections.
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PWR179-003-01-A
MSC179-029-01-A
02746 Verifone Cleaning Kit.
VPN DOC179-121-EN-x Carbon 8 Certifications and Regulations Sheet
VPN DOC179-122-EN-x Carbon 8 Quick Installation Guide
VPN DOC179-132-EN-x Carbon 8 Printer Module Quick Installation Guide
VPN DOC179-125-EN-x Carbon 8 Printer Module Certs and Regs Sheet
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5 V, 2.2 A, 11 W Power Pack.
Cash Drawer
ARBON 8 INSTALLATION GUIDE 37
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SERVICE AND SUPPORT
Accessories and Documentation
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38 CARBON 8 INSTALLATION GUIDE
CHAPTER 6
NOTE
CAUTION
CAUTION
Troubleshooting
Guidelines
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Blank Display
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This chapter lists possible malfunctions that may occur while operating a Carbon
8 device and recommends appropriate corrective actions. If the problem persists
even after performing the outlined guidelines, or if the problem is not described,
contact your local Verifone representative for assistance.
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specifie d in this gu ide. For all
other services, contact your local V erifone service provider . Service conducted by
parties other than authorized Verifone representatives may void any warranty.
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Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.
When the Consumer Display screen does not show correct or clearly readable
information:
• Check terminal power connection.
• Remove and reapply power to the terminal.
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Printer Paper
Jam
• If the problem persists, contact your local Verifone service provider.
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If paper jams inside the printer:
1 Open the printer door.
2 Remove the damaged paper from the paper roll.
3 Replace the paper roll and close the printer door.
4 If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality printer paper.
Poor-quality paper may jam the printer . To order high-quality V erifone pa per , refer
to Accessories and Documentation.
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CARBON 8 INSTALLATION GUIDE 39
TROUBLESHOOTING GUIDELINES
Peripheral Device Does Not Work
Peripheral
Device Does Not
Work
Transactions
Fail To Process
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If any peripheral device does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the peripheral device is connected to the correct port, has power,
and is functioning properly. If possible, perform a self-test on the device in
question.
• The cable connecting the peripheral device to the terminal may be defective.
Try a different cable. See Connecting Optional Devices.
• If the problem persists, contact your local Verifone representative.
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
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Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the card reader, the black
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magnetic stripe should face down.
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• If possible, process a transaction manually, using an external keypad, instead
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• If the problem persists, contact your local Verifone representative.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
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of the card reader. If the manual transaction works, the problem may be a
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defective reader.
problem is not a defective card.
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• Ensure that the card is inserted correctly and that the card is not removed
• Ensure the SAM cards are properly inserted in the cardholders and that the
• If the problem persists, contact your local Verifone representative.
Printer Does Not
Print
40 CARBON 8 INSTALLATION GUIDE
If the printer does not work properly:
• Check terminal power connection.
• Check if the printer is out of paper and that the roll is properly installed. Install
• Verify that the paper roll is properly installed and the printer door securely
• If the problem persists, contact your Verifone distributor or service provider.
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prematurely.
cardholders are properly secured (see Installing or Replacing MSAM Cards).
a new roll of paper or ensure that the roll is feeding from the bottom.
closed.
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TROUBLESHOOTING GUIDELINES
Consumer Display Does not Show Correct or Readable Information
Consumer
Display Does not
Show Correct or
Readable
Information
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If the display contains errors or does not power up:
• Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
• If the problem persists, contact your local Verifone representative for
assistance.
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ARBON 8 INSTALLATION GUIDE 41
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TROUBLESHOOTING GUIDELINES
Consumer Display Does not Show Correct or Readable Information
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42 CARBON 8 INSTALLATION GUIDE
Caution and Warning Messages
APPENDIX A
Carbon 8
Caution and
Warning
Messages
Table 3 Caution and Warning Messages
Notice Chapter Page English Text French Text
Caution Setup page 14The Carbon 8 is not waterproof or
Warning Setup page 15Do not use a unit that has been
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Warning Setup page 18Do not connect the terminal to the
Caution Setup page 19Poor-quality paper can jam the
Products with UL/cUL certification include French translations of Caution and
Warning notices. The following table lists all notices found in the document, their
location and the equivalent French translations.
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dustproof, and is intended for
indoor use only.
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Any damage to the unit from
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exposure to rain or dust may void
any warranty.
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tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
labels. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
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power supply until all the
peripherals are attached.
printer and create excessive paper
dust. T o order high-quality Verifone
paper, refer to Accessories and
Documentation.
Store thermal paper in a dry, dark
area. Handle thermal paper
carefully: impact, friction,
temperature, humidity, and oils
affect the color and storage
characteristics of the paper.
Never load a roll of paper with
folds, wrinkles, tears, or holes at
the edges.
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Le Carbon 8 est pas étanche ou à la
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poussière, et est destiné à une utilisation
en intérieur.
Tout dommage à l'unité de l'exposition à
la pluie ou à la poussière peut annuler la
garantie.
Ne pas utiliser une unité qui a été altéré
ou endommagé. Cet appareil est équipé
d' étiquettes inviolables. Si une étiquette
ou d'un composant semble endommagé,
avertissez immédiatement la compagnie
de navigation et votre représentant ou du
prestataire de services Verifone.
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Ne pas connecter le terminal à
l'alimentation jusqu'à ce que tous les
périphériques sont branchés.
Papier de mauvaise qualité peut
provoquer un bourrage et de créer
excessive de poussière de papier. Pour
commander - papier de haute qualité
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre. Manipulez le papier
thermique attentivement: impact, friction,
la température, l'humidité et les huiles
affectent les caractéristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
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CARBON 8 INSTALLATION GUIDE 43
CAUTION AND WARNING MESSAGES
Carbon 8 Caution and Warning Messages
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Caution Setup page 21Observe standard precautions
when handling electrostatically
sensitive devices. Electrostatic
discharges can damage this
equipment. Verifone recommends
using a grounded anti-static wrist
strap.
Note Setup page 23Wipe the Stand feet with a moist
cloth to clean the adhesive lining
when necessary.
Caution Setup page 24Before connecting any peripheral
device, remove the power cord
from the terminal and ensure that
the green indicator LED is not lit.
Reconnect the power cord only
after you are finished connecting
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the peripheral device(s). For
complete information about
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Note Setup page 24Make sure you tuck the cables
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Caution Setup page 24Some devices (such as PIN pads)
Caution Setup page 25Using an incorrectly rated power
peripheral installation and use,
refer to the user documentation
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supplied with those devices.
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under the Stand legs when all
cables are installed. This provides
some protection to the cables and
connectors.
may require a separate power
source. Before connecting to any
device, remove the power cord
from the Carbon 8 Stand.
supply may damage the terminal or
cause it not to work as specified.
Before troubleshooting, ensure
that the power supply being used
to power the terminal matches the
requirements specified on the
bottom of the terminal. (See
Chapter 3, Technical
Specifications, for detailed power
supply specifications.) Obtain the
appropriately rated power supply
before continuing with
troubleshooting.
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Respecter les précautions standard lors
de la manipulation des appareils
sensibles aux décharges électrostatiques.
Les décharges électrostatiques peuvent
endommager cet équipement. V erifone
recommande d'utiliser un bracelet antistatique à la terre.
Essuyez les pieds du support
d'impression avec un chiffon humide pour
nettoyer le revêtement adhésif si
nécessaire.
Avant de connecter un périphérique,
débranchez le cordon d'alimentation de la
L
borne et de veiller à ce que la LED témoin
A
verte est pas allumé Rebranchez le
cordon d'alimentation seule ment après
que vous avez terminé de connecter le
périphérique (s) périphérique. Pour des
informations complètes sur l'installation et
l'utilisation périphérique, reportez-vous à
la documentation utilisateur fournie avec
ces périphériques.
Assurez-vous de replier les câbles sous
les pieds du support d'imprimante lorsque
tous les câbles sont installés. Cela fournit
une certaine protection aux câbles et aux
connecteurs.
A
Certains périphériques (tels que les blocs
PIN) peuvent nécessiter une source
d'alimentation séparée. Avant de
brancher un appareil, retirez le cordon
d'alimentation du support Carbon 8.
Utilisation d'une alimentation mal classé
peut endommager le terminal ou de
l'empêcher de travailler comme spécifié.
Avant de dépannage, assurez-vous que
l'alimentation est utilisé pour alimenter le
terminal correspond aux exigences
spécifiées sur le fond de la borne. (Voi r le
chapitre 3, Caractéristiques techniques,
pour les caractéristiques de
l'alimentation.) Obtenir l'alimentation
nominale appropriée avant de continuer
avec le dépannage.
.
1
44 CARBON 8 INSTALLATION GUIDE
CAUTION AND WARNING MESSAGES
Carbon 8 Caution and Warning Messages
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Note Setup page 25Plugging in the Stand power pack
to a power source automatically
powers up the Carbon 8 terminal if
the unit is mounted on the stand.
Warning Setup page 25Do not plug the power pack into an
outdoor outlet or operate the
terminal outdoors.
Disconnecting the power during a
transaction may cause transaction
data files not yet stored in terminal
memory to be lost.
N
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To protect against possible
damage caused by lightning
strikes and electrical surges,
consider installing a power surge
protector.
Caution Setup page 27Leave the smart card in the card
R
E
V
Caution Maintenance
and
O
Cleaning
N
page 33Never use thinner,
C
Caution Troubleshoot
ing
Guidelines
Caution Troubleshoot
ing
Guidelines
39 Using an incorrectly rated power
page 39Poor-quality paper may jam the
I
reader until the transaction is
complete.
I
Premature card removal will
F
invalidate the transaction.
trichloroethylene, or ketone-based
solvents – they can deteriorate
plastic or rubber parts.
supply may damage the unit or
cause it to not work properly.
Before troubleshooting, ensure
that the power supply used to
power the unit matches the
specified requirements (see
Specifications for detailed power
supply specifications). If not, obtain
the appropriately rated power
supply before continuing with
troubleshooting.
printer. To order high-quality
Verifone paper , refer to
Accessories and Documentation.
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VIS
E
Le branchement du bloc d'alimentation du
support d'imprimante à une source
d'alimentation active automatiquement la
borne Carbon 8
le support.
Ne pas brancher le bloc d'alimentation à
une prise extérieure ou exploiter le
terminal à l'extérieur.
Déconnexion de l' alimentation lors d'une
transaction peut entraîner des fichiers de
données de transaction non encore
stockées dans la mémoire terminal pour
être perdu.
Pour se protéger contre de possibles
dommages causés par la foudre et les
I
surtensions électriques, pensez à installer
un protecteur de surtension.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction est
terminée.
Retrait prématuré de la carte d'invalider la
transaction.
Ne jamais utiliser de diluant, le
trichloréthylène ou des solvants à base
de cétone - ils peuvent détériorer les
pièces en plastique ou en caoutchouc.
N
Utilisation d'une alimentation mal classé
peut endommager l'appareil ou provo quer
sa ne fonctionne pas correctement. Avant
de dépannage, assurez-vous que
l'alimentation utilisée pour alimenter
l'unité correspond aux exigences
spécifiées (voir spécifications pour les
caractéristiques de l'alimentation ). Si
non, obtenir l'alimentation nominale
appropriée avant de continuer avec le
dépannage.
Papier de mauvaise qualité peut
provoquer un bourrage. Pour commander
- papier de haute qualité Verifone,
consultez Accessoires et documentation.
A
A
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1
.
si l'unité est montée sur
ARBON 8 INSTALLATION GUIDE 45
C
Verifone, Inc.
1-800-Verifone
www.verifone.com
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Carbon 8
Installation Guide
EV
R
Verifone Part Number DOC179-123-EN-A, Revision A.1
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