Verifone CARBON10S, CARBON10 User Manual
Verifone Carbon
Installation Guide
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Verifone Part Number DOC179-003-EN-A, Revision A.2
Verifone Carbon Installation Guide
© 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC179-003-EN-A, Revision A.2
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
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Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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CHAPTER 3
Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VERIFONE CARBON INSTALLATION GUIDE 3
CONTENTS
CHAPTER 4
Maintenance and
Cleaning
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 6
Troubleshooting
Guidelines
CHAPTER 7
Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 42
Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 43
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Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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USB Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
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APPENDIX A
Caution and
Warning Messages
Verifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47
4 VERIFONE CARBON INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
Verifone Carbon.
Audience
Organization
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
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Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
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Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the
Verifone Carbon
Related
Documentation
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Verifone Carbon Certifications and Regulations Sheet VPN DOC179-001-EN
Verifone Carbon Quick Installation Guide VPN DOC179-002-EN
Verifone Carbon Reference Guide VPN DOC179-004-EN
Verifone Carbon Printer Stand Certifications and
Regulations Sheet
Verifone Carbon Security Policy VPN DOC420-008-EN
VERIFONE CARBON INSTALLATION GUIDE 5
VPN DOC179-005-EN
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
Acronym Definitions
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue
Text in blue indicates terms that
are cross referenced.
The pencil icon is used to
highlight important information.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
See Conventions and
Acronyms.
If exchanging cables, use a
Verifone-approved cable.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
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For safety, do not string cables
or cords across a walkway.
The lightning symbol is used as
a warning when bodily injury
might occur.
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Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
6 VERIFONE CARBON INSTALLATION GUIDE
Acronym Definitions
COM Communications port
CTLS Contactless
EMV Europay, MasterCard, and Visa
ETH Ethernet
HW Hardware
I/O Input/Output
ITP Internal thermal printer
LCD Liquid crystal display
LPS Lines per second
MSAM Micromodule-Size Secure Access Module
MSR Magnetic-stripe card reader
PCI Payment Card Industry
PIN Personal Identification Number
POI Point of Interaction
Table 2 Acronym Definitions (continued)
Acronym Definitions
PTS PIN Transaction Security
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45 modular connector
SAM Secure Access Module
SC Smart card
SCR Smart card reader
SD Secure Digital
SDA Static Data Authentication
SDHC Secure Digital High Capacity
SIM Subscriber Identity Module
SMA SubMiniature version A connector
TFT Thin-film transistor
TLS Transport Layer Security
UI User interface
USB Universal Serial Bus
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Conventions and Acronyms
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ERIFONE CARBON INSTALLATION GUIDE 7
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PREFACE
Conventions and Acronyms
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8 VERIFONE CARBON INSTALLATION GUIDE
Device Overview
NOTE
NOTE
CHAPTER 1
This chapter provides a brief description of the Verifone Carbon system, a
modular merchant- and consumer-facing device, enabling use as a handheld or
stand-mounted payment solution.
Features and
Benefits
Connectivity
Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC)
and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT
capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32
cm) tablet. The Printer Stand provides additional expansion options (such as a bar
code scanner and weighing scale), connectivity features (USB, MOD 10, telco and
RJ45) as well as power charging and an optional internal thermal printer (ITP)..
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Verifone ships variants of the Verifone Carbon system for different markets. Your
device may have different features described in this section.
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• Device port
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• High speed USB2.0 connection with tablet
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• Interface to tablet on USB 2.0 port 0
• Host port (OS downloads) on micro USB type AB connector
• Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details)
• Unpowered RS232 with no handshake (key loading) on micro USB type AB
connector
Performance
• RX/TX only using (VPNCBL179-100-01-A)
You can find the Verifone Carbon ports on the lower right area behind the 5-inch
screen. The Printer Stand ports are accessible from the underside of the unit,
while the tablet ports and slots are on the sides of the lower right corner.
• Verifone Carbon:
• 4GB RAM and 512MB Flash memory
• 5-inch color TFT display capacitive touch panel LCD (854 x 480)
• Software-controlled backlight
• WiFi and Bluetooth enabled
• Integrated external speaker
VERIFONE CARBON INSTALLATION GUIDE 9
DEVICE OVERVIEW
Features and Benefits
• Tablet:
• 8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800)
• Barcode scanning enabled for front and rear cameras
• Provides power and data to Verifone Carbon unit
• WiFi and Bluetooth enabled
• Integrated external speaker
• Optional 3G or 4G
• Printer Stand:
• USB 2.0 high-speed connections
• Provides ETH and WiFi to Verifone Carbon + tablet unit
• Provides power and data to Verifone Carbon + tablet unit
• Cash drawer interface
Security
Exceptional Ease of
Use
• Optional printer
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• PCI PTS POI v4.x approved for debit and other PIN-based transactions
• EMV L1 Type Approval (contact and contactless)
• Tamper-resistant construction, TLS protocols, and VeriShield file
authentication
• Supports VeriShield Protect encryption implementations.
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• Capacitive touch-screen UI access for merchant and customer.
• Signature capture screen capability.
• The contactless (CTLS) functionality offers a convenient payment option for
consumers.
• The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
• EMV card reader ensures secure payment option.
• Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays
simplify training and reduce help desk calls.
• The multiple font-capable optional thermal printer simplifies paper loading and
reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at
30 lines per second (LPS).
Modular Countertop
Performance
10 VERIFONE CARBON INSTALLATION GUIDE
• The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
• Exceptional displays and optional printer graphics-handling capabilities that
quickly render logos, graphical fonts, and character-based languages.
DEVICE OVERVIEW
Features and Benefits
• The Verifone Carbon ensures uncompromising reliability from Verifone, the
worldwide leader in e-payment.
True Multi-
Application
Capability
• The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation
for the operating system, which supports multiple applications on a single
terminal.
• The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
• Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards
for smart card solutions, as well as ISO 14443 type A & B and ISO 18092
standards for CTLS operations.
• The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Verifone Carbon devices.
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ERIFONE CARBON INSTALLATION GUIDE 11
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DEVICE OVERVIEW
Features and Benefits
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Setup
CHAPTER 2
This chapter describes the setup procedures for the Verifone Carbon terminal,
under the following sections:
• Selecting Unit Location
• Unpacking the Shipping Carton
• Examining the Unit’s Features
• Establishing Communication
• Loading a Paper Roll in the Printer
• Installing or Replacing MSAM Cards
Selecting Unit
Location
Ease of Use
Environmental
Factors
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• Connecting Optional Devices
• Connecting the Terminal Power Pack
• Using the Smart Card Reader
• Using the Magnetic Card Reader
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Use the following guidelines when selecting a location for your device.
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• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet and a network, telephone, or modem line
connection.
• For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
• The unit must be used in an attended environment.
• Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
• Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or motor.
VERIFONE CARBON INSTALLATION GUIDE 13
SETUP
CAUTION
Unpacking the Shipping Carton
• Do not use the unit outdoors.
The Verifone Carbon is not waterproof or dustproof, and is intended for indoor
use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Electrical
Considerations
PIN Protection
Measures
• Avoid using the Verifone Carbon during electrical storms.
• Place the Verifone Carbon 10 cm away from metallic objects to avoid
interference with the CTLS field.
• Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
• Do not use the terminal near water or in moist conditions.
You can employ several techniques for effective PIN entry screening on the
keypad. Use the following methods in combination or singly, as necessary:
• Position the Verifone Carbon on the printer stand in such a way as to make
visual observation of the PIN entry process infeasible. Examples include:
• Visual shields designed into the check-stand. These shields may be solely
for shielding purposes, or may be part of the general check-stand design.
• Position the Verifone Carbon so that it is angled in such a way that PIN
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• Position the in-store security cameras so that PIN entry is not visible.
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Unpacking the
Shipping Carton
To unpack the
shipping carton
• Use signage to limit the view of the Verifone Carbon to just that of the
cardholder.
• Offer PIN security literature at the point of sale.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Verifone Carbon is a secure product and any tampering
may cause the device to cease to function properly.
1 Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2 Remove and inspect the following items:
• Verifone Carbon terminal integrated with 10- or 8-inch tablet
• Stand with or without Printer
• Power pack
• Telephone line cord
• Paper roll
Periodic Inspection
NOTE
WARNING
Refer to Accessories and Documentation for more information about the
device’s related accessories.
Verifone ships variants of the Verifone Carbon for different markets. Your unit
may have different accessories described in this section.
3 Remove all plastic wrapping from the terminal and other components.
4 Remove the clear protective film from the displays.
5 Save the shipping carton and packing material for future repacking or moving
of the device.
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
SETUP
Periodic
Inspection
Periodically inspect the Verifone Carbon terminal for possible tampering. Signs of
tampering include:
• Wires protruding out of the device.
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• Foreign objects inserted into the smart card slot or magnetic stripe slot.
• Signs of damage to the tamper-evident labels.
• A Tamper Warning message on the device display.
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If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see “Service and Support”.
ERIFONE CARBON INSTALLATION GUIDE 15
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SETUP
Examining the Unit’s Features
Examining the
Unit’s Features
Verifone Carbon
Features
Before you continue the installation process, review the features of the device
(see Figure 1).
Figure 1 Verifone Carbon Mounted on Printer Stand
The Verifone Carbon terminal presents the following:
• A touchscreen LCD display. The upper left edge of the screen acts as the
tapping area for contactless transactions.
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• A magnetic card reader, built into the top right edge of the screen. The arrows
indicate swipe direction.
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• A smart card reader built into the right side of the screen.
• 8- or 10-inch display
• Printer Stand
• The internal thermal printer door opens with a push on the right-side button.
• Printer indicator LED
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