VeriFone C680 3G-BT-WiFi Installation Manual

Installation Guide

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Verifone Part Number DOC268-063-EN-B, Revision B.6

C680 Installation Guide

© 2016 Verifone, Inc.

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”

Verifone, the Verifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or trademarks
associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

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Verifone Part Number DOC268-063-EN-B, Revision B.6

Verifone, Inc.

1-800-Verifone

www.verifone.com

C

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Terminal Overview

C

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Setup

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Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document C o n ve n t io n s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communication Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2

Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Environmen tal Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical C o n si d e ra ti o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Contactle ss Co n siderations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2

PIN Protec tio n M e a s ur e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3G Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CDMA Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the SIM/SAM/R-UIM/Micro-SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Cabling Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Dedicated Micro-USB Device Port Connection. . . . . . . . . . . . . . . . . . . . . . . 17

Micro-USB Host Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Powered RS-232/4-Pin Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Powered RS-232/RJ11 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the Batt e ry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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ONTENTS

C680 I

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Specifications and

Maintenance

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Verifone Service

and Support

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Troubleshooting

Guidelines

Conducting a Contactless Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Bluetooth Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3G and CDMA Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dial-up/Ethernet Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Cleaning the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Terminal Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Verifone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Micro-USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Keypad Doe s No t R e s po n d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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This guide is your primary source of informati on for setting up and installing the
C680 terminal.

Audience

Organization

Related

Documentation

This guide is useful for anyone instal ling and configuring a C680 terminal. Basic
descriptions of the terminal features are also provided.

This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains how to set up and install the terminal. Provides

information on how to select a location, establish power, and how to configure
optional peripheral devices.

Chapter 3, Specifications and Maintenance. Discusses power requirements,

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dimensions, and how to maintain the terminal.

Chapter 4, Verifone Service and Support. Provides information on cont acti ng your

local Verifone representative or service provider, and information on how to order
accessories or documentation f rom Verifone.

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Chapter 5, Troub leshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in terminal installation and configuration.
To learn more about the C680 terminal, refer to the following set of documents:

C680

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Certifications and Regulations Sheet

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DOC268-061-EN

C680

Quick Installation Guide

C680

Reference Guide
C680 3G Certifications and Regulations Sheet DOC268-065-EN
C680 WiFi-BT Certifications and Regulations Sheet DOC268-067-EN
C680 WiFi-BT Quick Installation Guide DOC268-068-EN
C680 CDMA Certifications and Regulations Sheet DOC268-069-EN

C680 FF Dongle
C680 FF Dongle
C680 TriComm
C680 TriComm

Verix eVo Volume I: Operating System Programmers Manual DOC00301
Verix eV o Volume II: Operating System and Communications

Programmers Manual

Certifications and Regulations Sheet

Quick Installation Guide
Certifications and Regulation s She et
Quick Installation Guide

DOC268-062-EN
DOC268-064-EN

DOC268-070-EN
DOC268-071-EN
DOC268-XXX-XX
DOC268-XXX-XX

DOC00302

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Conventions and Acronyms

Conventions and

Acronyms

Document

Conventions

This section describes the conventions and acronyms used in this guide.

V ar ious conventi ons are used to help you qu ickly id entify special f ormatting. Table

1 describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms

that are cross referenced.

Italics Italic typeface indicates

book titles or emphasis.

Courier The courier type face is

used while specifying
onscreen text, such as text

NOTE

that you would enter at a
command prompt, or to
provide an URL.

The pencil icon is used to
highlight important

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information.

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See Conventions and Acronyms.

You must install a roll of thermal­sensitive paper in the printer.

http://www.verifone.com

RS-232-type devices do not work
with the PINpad port.

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CAUTION

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The caution symbol

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indicates possible hardware
or software failure, or loss
of data.

The terminal is not waterproof or
dustproof, and is intended for indoor
use only.

WARNING

The lightning symbol is
used as a warning when
bodily injury might occur.

Due to risk of shock do not use the
terminal near water.

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Conventions and Acronyms

Acronym Definitions

Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current
CDMA Code Division Multiple Access
EMV Joint Europay, MasterCard and Visa Standard
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
HDMI High-Definition Multimedia Interface
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Li ght Emitti ng Diod e
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Numbe r
POS Point-of-Sale
QVGA Quarter Video Graphics Array
RJ11 Registered Jack 11

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RS-232 Recommended Standard 232
R-UIM Removable User Identity Module
SAM Security Access Module
SD Secure Digital
SIM Subscriber Identity Module
TFT Thin Film Transistor
UART Universal Asynchronous Tr ansmitter/Receiver
USB Universal Serial Bus
VPN Verifone Part Number

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Conventions and Acronyms

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C680 I

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Terminal Overview

C680 features a color screen display, fast processor, abundant memory, and PCI

4.0 security.
It is a portable, battery-powered device designed to fit comfortably during

handheld consumer-facing applications. It features a 3.5” TFT LCD display and
spill-resist ant keypad. It supports the GPRS, 3G, CDMA, Wi-Fi, and Bluetooth
communications technology.

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Figure 1 C680 Terminal

Verifone ships variants of this terminal for different markets. Your terminal may

have a different configuration.

C680 I

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T

ERMINAL OVERVIEW

Features and Benefits

Features and

Benefits

Exceptional Ease of

Use

Performance and

Durability

This terminal provides the right combination of features and functions including a
triple-track magnetic str ipe card reader, smart card reader, color screen display,
and a quiet yet fast internal thermal printer (ITP).

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Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other
input.

•

3.5” TFT LCD display for boundless application possibilities and easy
readability under various lighting conditions.

•

keypad provides tactile response to simplify usage and minimize finger slips.

•

40 mm diameter paper roll support with a trouble-free, drop-in, “clam shell”
loading and dual tear bar that allow rece ipts to be torn in any direction.

•

Quiet and fast integrated thermal printer.

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Vertical magnetic stripe card reader with an extended blade for optimal card
reading.

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Fast transactions due to powerful 400 MHz ARM11 processor.

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High-capacity 3.7 V, 2450 mAh Li-ion battery.

A

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Base for drop-and-go charging.

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Rounded corners and drop resistant to 3 feet on concrete floor to minimize

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breakage.

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192 MB of memory.

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Security

Communication

Technology

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PCI PED 4.0 approved for debit and other PIN-based transactions.

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EMV Level 1 Type Approval.

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Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.

•

GPRS and 3G: Long-range wireless payment for retailers that do not have
physical location limitations.

•

CDMA: Long-rage wireless payment for Non-GPS coverage areas.

•

Wi-Fi: Ideal for retai lers who need multipl e wirele ss devic es and have exi sting
IP infrastruc t ure.

•

Bluetooth: Simple, plug-and-play installation for locati ons that need short­range wireless capability.

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C680 I

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Setup

This chapter describes the terminal setup procedures for:

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Terminal Location

•

Inside the Shipping Carton

•

Terminal Features

•

Installing the S IM/SAM/R- UIM /Micro-SD C a rd s

•

Connection Ports

•

Installing the Paper Roll

•

Installing the Dongle

•

Power Supply

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Using the Battery

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Battery Behavior (No Power Pack)

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Charging the Battery

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Conducting Smart Card Transactions

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Using the Magnetic Card Reader

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Terminal

Location

Ease of Use

Environmental

Factors

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Conducting a Contactless Transaction

Use the following guidelines when selecting a location for the terminal.

•

Select a location convenient for both merchant and cardholder .

•

Select a flat support surface, such as a countertop or table.

•

Select a location near a power outlet, ECR, or computer connected to the
terminal. Do not string cables or cords across a walkway for safety.

•

Do not use where there is high heat, dust, humidity, moisture, or caustic
chemicals or oils.

•

Keep away from direct sunlight and anything that radiates heat, such as a
stove or motor.

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WARNING

ETUP

Te rminal Location

•

Do not use outdoors.

CAUTION

Electrical

Considerations

Contactless

Considerations

PIN Protection

Measures

This unit is not waterproof or dustproof and is intended for indoor use only. Any

damage to the terminal from exposure to rain or dust may void any warranty.

•

Avoid using the unit during electrical storms.

•

Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for exampl e, air
conditioners, electri c motors, neon si gns, high-fr equenc y or magnetic secur i ty
devices, or computer equipment).

•

Do not use near water or in moist conditions.

•

Disconnect the device from its POS terminal before cleaning.

Do not use near water, including a bathtub, wash bowl, kitchen sink or laundry

tub, in a wet basement, or near a swimming pool to avoid shock or damage.

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Avoid having metal lic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or incli ned surfaces, use a flat, non-metallic
mounting plate.

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The C680 is a handover device. Always exercise extreme caution when
conducting transactions, specially during PIN entry.

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Hand the terminal directly to the cardholder for PIN entry.

•

Encourage the cardholder to hold the terminal close to avoid others from
seeing the information being entered.

Ensuring User Privacy

Use the following guidelines to protect the user’s privacy when he enters his
personal identification number (PIN):

•

The area of visibility should be no lar ger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° direct ly in front of the user.

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C680 I

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ETUP

Inside the Shipping Carton

Inside the

Shipping Carton

Unpacking the

Shipping Carton

Open the shipping carton and caref ul ly i nspect i t s cont ent s f or po ssi ble tampering
or shipping damage. The terminal is a secure product . Tampering causes it to
cease to function or to operate in an unsecured manner.

To unpack the shipping carton:

1

Remove and inspect the following items:

•

Terminal

•

Power pack

•

Paper roll

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Figure 2 Items Inside the Box

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Remove all plastic wrapping from the termina l and other components.

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Remove the clear protective film from the LCD screen.

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Save the shipping carton and packing material for future repacking or moving
the terminal.

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CAUTION

Do not use a unit that has been damaged or tampered with. The terminal comes
equipped with tamper-evident labels. If a label or component appears damaged,
please notify the shipping company and your Verifone representative or service
provider immediately.

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Terminal Features

Terminal

Features

NOTE

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Familiarize yourself with the terminal features before continuing with the
installation process:

THERMAL
PRINTER

TOUCHSCREEN
DISPLAY

MAGNETIC
CARD READER

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Figure 3 C680 Terminal Features

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SMARTCARD
READER

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TELEPHPONE-STYLE
KEYPAD

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Ver ifone s hips variants of C680 terminals to different market s . Your terminal may

have a different configuration from the features described in this section.

The unit offers the follo wing features:

•

A 3.5” touch screen, TFT LCD display.

•

A set of keys that include:

a
b

•

A magnetic card reader, built into the right side. An icon illustrates the proper
card direction, with the magnetic stripe down and facing inward, toward the
keypad.

•

An internal thermal printer at the to p front of the terminal.

•

A smart card reader, built into the bottom of t he ter minal . An ic on i ndicat es the
proper card position and insertion point .

•

A SAM (Security Access Module) compartment, built into the bottom of the
terminal inside the back compartmen t.

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C680 I

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A 12-key, telephone-style keypad (keypads may vary in style).
Four color-coded function keys from top to bot tom (

CLEAR, ENTER

).

POWER, CANCEL

,

S

A

B

ETUP

Installing the SIM/SAM/R-UIM/Micro-SD Cards

3G Support

CDMA Support

Wi-Fi/BT Support

NOTE

Installing the

SIM/SAM/R-U I M/

Micro-SD Cards

To Inst all o r Replace a

SIM Card

The 3G variant uses Gemalto EHS6 radio module that incorporates 3G High­Speed Packet Access (HSPA) connectivity.

The CDMA variant uses Telit CE910-SC module, a single-band 800 MHz CEMA
1XRTT wireless module designed for APAC networks requiring R-UIM card
technology.

The Wi-Fi/BT integrated module variant uses Broadcomm BCM43340 single chip
solution, which provides SDIO interface for Wi-Fi and UART interface for
Bluetooth.

The module icludes an integrated WLAN RF transceiver optimiz ed for use in
Wireless LAN systems with advanced power management unit and an integrated
radio transceiver optimized for use in the Bluetoth wireless systems.

C680 TriComm variant features Wi-Fi, BT, and 3G connectivity.

F

You may need to install or replace a GSM SIM (Subscriber Identity Module) or R­UIM (Removable User identity Module) card, one o r two SAM (Security Access
Module) cards, or a micro-SD card.

R

1

Ensure that the terminal is turned off.

E

A

S

I

V

I

O

N

B

T

6

.

R

2

Place the terminal upside down on a soft , clean surface to protect the lens
from scratches.

3

Gently push the compartment cover’s locking mechanish to release. Lift and
remove the cover.

Figure 4 Remove Terminal Back Cover

4

Lift the battery p ack.

C680 I

NSTALLATION GUIDE

15

S

OPE

N

L
OCK

ETUP

Installing the SIM/SAM/R-UIM/Micro-SD Cards

5

Remove the card slot cover by pushing the movable side of of the terminal
with your finger or by using a screw driver to release.

COL
K

N
EPO

A

Figure 5 Remove Card Slot Cover

6

With the gold contacts faci ng down, insert the SIM/SAM/R-UIM card into the
cardholder.

B

T

F

A

O

R

V

Figure 6 SIM/SAM Card Installation

E

R

For micro-SD card, slide down the card slot cover to open. Insert the SD card
facing down and slide back the slot cover to lock.

I

S

I

N

B

.

6

Figure 7 SD Card Installation

7

Return the card card slot cover.

8

Return the battery pack to its original position.

9

16

C680 I

NSTALLATION GUIDE

Close and screw the back compartment cover.

L

O

C

K

N

E

P

LOCK

OPEN

O

L

O

C

K

N

E

P

O

S

ETUP

Connection Ports

Connection

Ports

Cabling

Connections

The terminal has one primary micro-USB port on the side used for power and/or
download.

There is another micro-USB connector USB Host located at the back of the
terminal for peripheral connect ion. Powered RS-232 is supported via RJ11 for
modem connection, and via a 4-pin connector debug and OS download.

4 PIN WIRE

T

Figure 8 Connection Ports

The following are cabling scenarios for your unit:

1

Dedicated Micro-USB Device Port Connection

2

Micro-USB Host Port Connection.

R

3

Powered RS-232/4-Pin Connection.

A

S

I

V

I

E

4

Powered RS-232/RJ11 Connection

R

O

F

B

N

.

6

Dedicated Micro-

USB Device Port

Connection

Micro-USB Host

Port Connection

The micro-USB Device port on the side of t he unit is dedicat ed to download/power
charging. Insert the micro-USB plug end of the Host connector cable to the micro­USB port on the terminal to connect.

Figure 9 Dedicated Micro USB Device Port

The micro-USB Host port on the back of the unit i s used for connec ting per ip heral
devices. Insert the micro-USB plug end of the pheriperal cord to the micro-USB
port on the back of the terminal to connect.

C680 I

NSTALLATION GUIDE

17

S

ETUP

Installing the Paper Roll

Powered RS-232/4-

Pin Connection

Powered RS-232/

RJ11 Connection

Installing the

Paper Roll

CAUTION

To Install a Paper Roll

The powered RS-232/4-pin connector on the back of the termina l is mainly
designed for 1D/2D barcode scanner.

Similar to 4-pin connection, powered RS-232/RJ11 connector on the back of the
terminal is designed for 1D/2D barcode scanner.

A fast, quiet thermal printer is built into the terminal. Before you can process
transactions that require a recei pt or record, you must install a roll of thermal­sensitive paper in the printer.

The ITP uses a roll of 40 mm single-ply, thermal-sensitive paper. A pink out-of­paper indicator line appears on the edge of the paper approximately 18 inches
before the end of the roll.

After this line appears, there is enough paper remaining on the roll to conclude at
least one transaction.

Poor-quality paper can j am the pri nter and create excess ive p aper dust . To order

high-quality Verifone paper, refer to Accessories and Documentation.

O

F

B

N

Store thermal paper in a dry, dark area and handle carefully. Impact, friction,
temperature, humidity, and oils affect the color and storage characteri stics of the
paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges
in the print area.

R

1

Gently pull the latch located on top of the terminal to unlock the paper roll
cover.

E

A

S

I

V

I

T

6

.

R

A

Figure 10 Paper Roll Installation

2

Lift the printer cover up to open.

3

Remove any partial roll of paper in the printer tray.

4

Loosen the glued leading edge of the new roll of paper or remove the
protective strip, if appl icable. Unwind the paper roll past any glue residue.

5

Hold the roll so the paper feeds from the bottom of the roll.

6

Drop the paper roll into the printer tray.

7

Pull paper up past the glue residue on the paper roll.

18

C680 I

NSTALLATION GUIDE

B

C D

Installing the Dongle

8

Close the paper roll cover by ge ntly pressi ng direct ly on th e cover until it cl icks
shut, allowing a small amount of p aper past the glue resi due to extend out side
the printer door.

S

ETUP

CAUTION

Installing the

Dongle

To prevent damaging the print roller, always gently press down on the paper roll

cover to close it.

9

Tear the paper off against the serrated plastic strip in the printer.

C680 Dongle is supported in some countries. It provides dial-up/Ethernet
connectivity and offers USB and peripheral devices connection. It is shipped
together with a retrofitted t erminal cover to accommodate the Dongle’s Y cable.

T

A

O

R

Figure 1 1 C680 Dongle

To install the Dongle:

R

V

E

I

S

I

F

B

N

.

6

1

Remove the terminal’s original back cover to access the ports.

2

Insert the Dongle’s micro-USB connector to the terminal’s micr o-USB port and
connect the power barrel connector to the power port on the side of the
terminal.

Figure 12 Micro-USB and Power Connection

C680 I

NSTALLATION GUIDE

19

S

A

WARNING

ETUP

Power Supply

3

Replace the original cover with the new retrofitted cover and slide it back in
place to unexpose the ports. Screw to secure.

B

Figure 13 Replacing Old Cover with Retrofitted Cover To Close

4

Plug the power pack to the power outlet to prepare the Dongle for the
necessary connections (dial-up, LAN, peripheral device, and USB). See

Power Supply for more information.

F

A

B

C

T

6

.

A

RS-232

N

O

R

V

I

S

I

B

E

A

R

Figure 14 Plugging the Dongle to the Power Outlet and Supported

Power Supply

20

C680 I

NSTALLATION GUIDE

After establishing all necessary connections, connect the power pack to the
terminal and into a wall outlet or powered surge protector to charge the battery for
six hours or until fully charged.

Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. During a transaction, disc onnecting the power by removing the battery
or unplugging the terminal from a wall power while at very low batt ery charge may
cause transaction data files not yet stored in the terminal memory to be lost.

Each C680 terminal comes with power suppl y (VPN PWRXXX-001-XX-A) used t o
connect the terminal directly to a power outlet and to charge the battery.

Connections to the Dongle

S

Using the Battery

The C680 unit comes with a universal input power pa ck capab le of operati ng from
voltages of 100 V to 240 V AC.

ETUP

NOTE

Using the

Battery

NOTE

Battery Features

To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

Once it loads the application, the terminal starts the initi al Verifone copyright
screen and displays a unique copyright screen. If th ere is no availabl e applicat ion
in the terminal,
copyright screen.

The C680 terminal uses a single cell Li-ion bat tery (see Accessories and

Documentation for orderi ng informati on). The inter nal logic of the battery pr event s

both overcharging and undercharging (a faul t condition in which the battery level
goes well below the minimum acceptable charge and the battery becomes
unusable).

The C680 terminal will only operate when the battery is installed.

DOWNLOAD NEEDED

F

A

appears on screen after the init ial Verifone

T

6

.

B

N

O

The following are features of the battery:

•

R

Single cell Li-ion 2450 mAH battery pack.

V

I

S

I

E

•

A safety circuit that:

R

NOTE

•

Prevents cell damage from overcharge, over-discharge, or overheating.

•

Activates when the battery is left in an unused terminal for extended
periods.

•

C680 battery pack (PN BPK260-001-01-A) not customer changeable and
therefore should not be disconnected and removed.

•

Li-ion batteries are not affected by shallow charging. Furthermore, when th e
terminal has no external power source or battery, the coin cell battery
provides power to the security circuit .

•

Disconnecting and removing the battery, as well as unplugging the terminal
power pack, reduce the life of the coin cell battery, which does not recharge
and must be replaced if drained.

•

Conserve battery power by turning the C680 terminal off when not in use.
Keep the Li-ion battery inserted in the terminal and power up the terminal
periodically to check the battery charge. Do n ot let the battery charge fall
below 10% for extended periods of ti me as thi s may permanent ly dimin ish the
battery capacity. Recharge the battery by attaching the micro-USB end of the
power pack to the terminal and plugging the other end of the power pack into
a wall outlet.

C680 I

NSTALLATION GUIDE

21

S

WARNING

ETUP

Battery Behavior (No Power Pack)

Battery Behavior

(No Power Pack)

Manual Startup

NOTE

Manual Shutdow n

NOTE

The terminal shifts to power pack mode and starts up automatically when the
C680 is connected to a non-battery power source, regardless of the battery
charge state.

Hold the green key down for about 4 seconds until the terminal displays the
startup screen.

The 4-second power-up delay prevents terminal startup if the green key is
accidentally held down. The time required t o hold the green ke y down to power up
the terminal is configurable. For more information, see C680 Reference Guide –
VPN

DOC269-004-EN

The Ver ifone copyri ght screen st art s and display s a unique copyr ight screen once
the terminal loads an application. However,
screen after the init ial Verifone copyright screen if there is no available applicat ion
in the terminal..

).

DOWNLOAD NEEDED

appears on

T

Hold the red key down for about 4 seconds until the terminal displays the
shutdown verification screen. Keep holding the red key until the C680 terminal
shuts down.

•

The 4-second shutdown delay that prevents terminal shutdown if the red key
is accidentally held down. The time required to hold the red key down to shut

R

down the terminal is configurable (for more inform ation, see the C680
Reference Guide – VPN VPN

•

E

The screen is blank when the terminal has no power.

R

A

S

I

V

I

O

F

B

N

6

.

DOC269-004-EN

).

Charging the

Battery

NOTE

Battery Life

22

C680 I

NSTALLATION GUIDE

The battery has a safety circuit to protect the Li-ion cells from overcharging and
over-discharging. If the battery is over-discharged, the safety ci rcuit shuts down
the battery. The battery must then be recharged to restore operation.

The terminal automatically shuts off when the battery reaches the critically low
charge state. If this occurs, the battery must be recharged for a minimum of 1/2
hour before it can power the terminal. It may take several recharge attempts to
reset the safety circuit when charging a batt ery that has been discharged below
this critical state.

Charging and discharging the battery hundreds of times will wear out the battery.
Significantly reduced operating ti mes indicate the need for battery replacement
(see Accessories and Documentati o n for ordering information).

Do not dispose of batteries in a fire. Li-ion batter ie s must be recycled
or disposed of properly. Do not dispose of Li-ion batteries in municip al
waste sites.

S

ETUP

Conducting Smart Card Transactions

Conducting

Smart Card

Transactions

To Conduct a Smart

Card Transaction

CAUTION

The smart card transaction procedure may vary from one application to another.
Ver ify the procedure wit h your applicati on provider before perf orming a smart card
transaction.

1

Position a smart card with the contacts facing upward.

T

Figure 15 Smart Card Transaction

2

Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.

3

Remove the card only when the application indicates the transaction is

R

complete.

A

I

S

I

V

E

Do not remove the smart card in the card reader unt il the trans action is compl ete.

Premature card removal will invalidate the transaction.

R

O

F

B

N

.

6

Using the

Magnetic Card

Reader

To Conduct a Credit

or Debit Card

Transaction

The C680 terminal supports credit/debit card transactions.

Figure 16 Credit/Debit Card Transaction

1

Position a magnetic card with the stripe in the card reader and facing inward,
toward the keypad.

2

To ensure a proper read of the magnetic swipe card, the user should insert the
magnetic card from the top of the unit, as shown in the following illustration.

C680 I

NSTALLATION GUIDE

23

S

ETUP

Conducting a Contactless Transaction

3

Swipe the card through the magnetic card reader.

Conducting a

Contactless
Transaction

To Conduct a

Contactless
Transaction

Wireless

Transactions

Bluetooth

Transactions

The C680 terminal supports contactless transactions through an integrated
contactless module. The terminal only becomes active for contactless smart card
transactions when initialized by an application.

Figure 17 Conducting Contactless Transactions

1

Gently tap the card onto or hold the card (wit hin 4 cm) against the surface of

O

F

B

N

the display.

2

An activated LED visual on the display accomp anied by a short beeping sound
indicates a successful transaction.

R

To conduct a wireless transaction, ensure that the terminal is in optimal position
for transmitting. Follow the on-screen instructions provided on your application.

A

S

I

V

I

T

6

.

E

R

To conduct a Bluetooth transacti on, ensure t hat the t erminal i s p aired wit h another
Bluetooth device not more than 100 meters away. Follow the on-screen
instructions provided on your application.

To improve the range performance of the te rmin al, pl ace the Bl uet ooth dev ice i n a
location that servi ces all of the card p ayment areas in the premises. Ideally, place
within the line of sight of all areas of card acceptance.

3G and CDMA

Connect i v i ty

Dial-up/Ethernet

Connect i v i ty

24

C680 I

NSTALLATION GUIDE

To connect to existing 3G/CDMA operator -provided infras tructure, che ck that val id
SIM is inserted. See Installing the SIM/SAM/R-UIM/Micro-SD Cards.

There are specific markets that require the use of a C680 FF Dongle, which
provides dial-up/Ethernet conn ectivity. When these are properly configured,
connection to the network is made available.

1

Check that the Dongle is pr operl y ins t a lled. See Inst alli ng the Dongle for mor e
information.

2

Ensure that RJ11 cable is plugged to the telephone port on the Dongle and t he
other end is plugged to the telephone jack on the wall.

3

Ensure that RJ45 cable is plugged to the LAN port on the Dongle and the
other end is plugged to the network port on the wall.

4

Ensure that connections are properly created and configured before
connecting.

S

ETUP

Periodic Inspection

Periodic

Inspection

NOTE

Periodically inspect the terminal for possible tampering. Signs of tampering
include:

•

Wires protruding out of the device.

•

Foreign objects inserted i nto the smart card or mag stripe slot.

•

Signs of damage to the tamper-evident labels.

•

Warning message on the device display.

If any device is found in ta mper stat e, please remove i t from service i mmediately.
Keep it available for potential forensics investigation and notify your company
security officer and your local Verifone representative or service provi der. For
contacting Verifone, refer to Verifone Service and Support.

F

A

B

T

6

.

N

O

R

I

S

I

V

E

R

C680 I

NSTALLATION GUIDE

25

S

ETUP

Periodic Inspection

T

R

V

E

R

A

O

I

S

I

F

B

N

.

6

26

C680 I

NSTALLATION GUIDE

Specifications and Maintenance

This chapter discusses power requirements, dimensions, other specifications of
the terminal, and maintenance.

C

HAPTER

3

Power Pack

Temperature

External

Dimensions

Maintenance

5 VDC 2.2 A (1 1W), compliant with ERP/EUP Stage 2.

a

Input rated: 100-240 VAC, 50/60 Hz

b

Output rated: 5 VDC 2.2 A

Operating Environment

T

•

Temperature: -5 C to 40 C (23 F to 104 F)

O

F

B

N

.

6

•

Relative humidity: 5% to 95% RH non-condensing

Non-Operating Environment

A

•

temperature: -20 C to 50 C (-4 F to 122 F)

•

•

•

•

•

The C680 terminal and base have no user-serviceable p a rts.

R

Relative humidity: 5% to 95% RH non-condensing
Length: 172.86 mm (6.8 in)

R

Width: 82.25 mm (3.2 in)
Depth: 59.3 mm (2.3 in)
Weight: 352 g

V

E

I

S

I

Cleaning the

Terminal

CAUTION

To clean the terminal and base, use a clean cloth slightly dampened with water
and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol­based cleaner.

Never use thinner , tr ichloroethyl ene, or ketone-base d solvents. Thes e may cause
deterioration of plastic or rubb er parts. Do not spray cleaners or ot her solutions
directly onto the keypad or ter m inal display.

C680 I

NSTALLATION GUIDE

27

S

PECIFICATIONS AND MAINTENANCE

Maintenance

Terminal Contacts

CAUTION

Smart Card Reader

Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is
important that the exposed contacts of the battery stay clean and unbent.

Avoid touching the cont ac t s of th e batt ery and the recesse d area on t he terminal .
Finger oils tarnish c ont acts, causing bad connections. When operati ng on batt ery
power and experiencing a high occurrence of bad or incomplete data transfers,
clean the contacts.

Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your Verifone distributor or service
provider.

T

R

V

E

R

A

O

I

S

I

F

B

N

.

6

28

C680 I

NSTALLATION GUIDE

Verifone Service and Support

For terminal problems, contact your local Verifone representative or service
provider. For product service and repair information:

•

USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time

•

International – Cont act your Veri fone representative

C

HAPTER

4

Returning a

Te rm in al fo r

Service

NOTE

To Return a Terminal

for Service

Before returning a te rminal or base to Verifone, you must obtain an MRA number.
The following procedure describes how to return one or more terminals or bases
for repair or replacement (U.S. customers only).

F

Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, re turn, or replacement of
terminals or batteries.

R

1

Get the following information from the printed labels on the bottom of each
C680 terminal or base to be returned:

E

A

S

I

V

I

O

N

B

T

6

.

R

•

Product ID, including the model and part number. For example, “C680”
and “MXXX-XXX-XX-XXX-2.”

•

Serial number (S/N nnn-nnn-nnn)

2

Obtain the MRA number(s) by completing one of the following:

a

Call Ver ifone toll -free within the Uni ted S t at es at 1-800-Verifone and follow
the automated menu options.

•

Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

•

b

Address a fax to “Verifone MRA Dept.” with the model and part number(s)

•

c

Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
contact/contact_form.cfm.

Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is lon g , you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953­4172 (U.S.).

Include a telephone number where you can be reached and your fax
number.

C680 I

NSTALLATION GUIDE

29

V

ERIFONE SERVICE AND SUPPORT

Accessories and Documentation

•

Address the Subject box with to “Verifone MRA Dept.”

•

Reference the model and part number in the Note box.

NOTE

Accessories and

Documentation

One MRA number must be issued for each terminal you return to Verifone, even if

you are returning several of the same model.

3

Describe the problem(s).

4

Provide the shipping address where th e repaired or replacement unit must be
returned.

5

Keep a record of the following items:

•

Assigned MRA number(s).

•

Verifone serial number assigned to the terminal or base you are returning
for service or repair (te rminal serial numbers are located on the bottom of
the unit.

O

F

B

N

•

Shipping documentation, such as air bill numbers used to trace the
shipment.

•

Model(s) returned (model numbers ar e located on the V e rifone label on t he
bottom of the terminal).

R

Verifone produces the following accessories and documentation for the
terminal. When ordering, please refer to the part number in the left column.

•

E

R

Verifone online store at www.store.verifone.com

A

S

I

V

I

T

6

.

Dongle

Power Pack

Printer Paper

V erifone Cleaning

Kit

•

USA – Verifone Customer Development Center, 800-Verifone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time

•

International – Contact your Ver ifone representative

The Dongle or the Y cable solution provides dial-up/ Ethernet connectivity. It
suports a Host port, a serial port, an Ethernet port, and a dial-up modem port.

VPN XXXXX-XXX-XX-X C680 Dongle

Contact your local Verifone distributor to determine which power pack fits your
needs.

VPN PWR265-001-01-A DC Power Pack (Universal)

VPN PPR268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide

VPN 02746-01 Cleaning Kit

30

C680 I

NSTALLATION GUIDE

Micro-USB Cable

Documentation

V

ERIFONE SERVICE AND SUPPORT

VPN SUB265-001-01-A Micro-USB service dongle

Accessories and Documentation

C680

Certifications and Regulations Sheet

C680

Quick Installation Guide

C680

Reference Guide

C680 3G
C680 WiFi BT
C680 WiFi BT
C680 CDMA
C680 FF Dongle

Certifications and Regulations Sheet

Certifications and Regulations Sheet
Quick Installation Guide

Certifications and Regulations Sheet

Certifications and Regulations Sheet

DOC268-061-EN
DOC268-062-EN
DOC268-064-EN
DOC268-065-EN
DOC268-067-EN
DOC268-068-EN
DOC268-069-EN
DOC268-070-EN

T

C680 FF Dongle

Verix eVo Volume I: Operating System Programming Manual DOC00301
Verix eVo Volume II: Operating System and Communications

Programmers Manual

Quick Installation Guide

F

A

.

B

6

N

O

R

I

S

I

V

E

R

DOC268-071-EN

DOC00302

C680 I

NSTALLATION GUIDE

31

V

ERIFONE SERVICE AND SUPPORT

Accessories and Documentation

T

R

V

E

R

A

O

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S

I

F

B

N

.

6

32

C680 I

NSTALLATION GUIDE

C

HAPTER

5

Troubleshooting

NOTE

CAUTION

Guidelines

The troubleshooting guidelines provided in the following section are included to
help you install and successfully configure the device. Typical examples of
malfunction you may encounter whil e operating the d evice and step s you can t ake
to resolve them are listed in this chapter.

If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Veri fone representative for
assistance.

The device comes equipped with tamper-evident labels. It does not come with
user serviceable parts. Do not, under any circumstance, attempt to disassemble
the device. Perform only the adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.

A

F

B

T

6

.

N

O

R

Use only a Verifone-supplied power pack. Using an incorrectly-rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See

Specif ications and Maint enance, for det ailed power sup ply specificat ions.) Obt ain

the appropriately rated power supply before continuing with troubleshooting.

R

V

E

I

S

I

Terminal Does

Not Start

Does Not Show

Correct/

Readable Info

If the terminal does not start:

•

Ensure that the battery charge state is not below the critically low level.

•

Recharge or replace the battery.

•

Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.

If the terminal does not show the correct/readable information:

•

Recharge or replace the battery.

•

Connect the terminal into a known-good power supply (if you have one) to s ee
if this clears the problem.

•

If the problem persists, contact your local Verifone representative for
assistance.

C680 I

NSTALLATION GUIDE

33

T

ROUBLESHOOTING GUIDELINES

Battery Does Not Charge

Battery Does Not

Charge

Blank Display

The terminal’s battery must initially receive a full charge to ensure proper
operation.

•

Allow the terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.

•

Li-ion batteries are not affected by shallow charging. Furthermore, when the
terminal has no external p ower sour ce or b attery t he coin cel l bat ter y provi des
power to the security circuit.

•

Uninstalling the bat tery and unplugging the t erminal power pack r educe the life
of the coin cell battery, which does not recharge and must be replaced if
drained.

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Conserve battery power by turning the terminal off when not in use. Keep the
Li-ion battery inser ted i n the ter minal and po wer up t he ter minal peri odi cally to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching USB end of the power pac k to t he
terminal and plugging the other end of the power pack into a wall outlet.

F

•

The terminal automaticall y shut s of f when the battery reaches t he criti cally low
charge state. If this occur s, the battery must recharge a minimum of 1/2 hour
before it can power the terminal. It may take sev eral recharge attempts to
reset the safety circuit when charging a battery that has been discharged

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below this critical state.

When the terminal display screen does not show the correct o r clearly readable
information:

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.

Printer Does Not

Print

•

The battery pack may not be connected properly. Remove and reinstall the
battery pack.

•

Check terminal power connection.

•

Remove and reapply power to the terminal.

•

If the problem persists, contact your local Verifone service provider.

If the printer does not work properly:

•

Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.

•

Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.

•

Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.

•

Verify that the printer door is properly latched.

34

C680 I

NSTALLATION GUIDE

T

WARNING

ROUBLESHOOTING GUIDELINES

•

If the problem persists, contact your Verifone distributor or service provider.

Printer Paper Jam

Printer Paper

Jam

Keypad Does

Not Respo nd

If paper jams inside the printer:

•

Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.

•

Remove the damaged paper from the paper roll and clear the feed
mechanism.

•

Install a roll of printer paper, as described in Installing the Paper Roll.

•

If the problem persists, it may be due to poor p aper qual ity. Install a new roll of
higher-quality paper.

Poor-quality pap er may jam the print er . To order hi gh-quality Verifone paper , refer

to Accessories and Documentation.

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If the keypad does not respond properly:

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•

Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in T ransactions Fail to

Process.

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If pressing a function key does not perform the expected action, refer to the

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user documentation for that application to ensure you are entering data
correctly.

•

If the problem persists, contact your local Verifone represent ative.

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Transactions

Fail to Process

There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.

Check the Magnetic Card Reader

•

Perform a test transact ion usin g one or more dif f erent magneti c str ipe cards to
ensure the problem is not a defective card.

•

Ensure that you are swiping cards properly. With the C680 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal.

•

Process a transaction manuall y, using the keypad instead of the c ard reader. If
the manual transaction works, the prob lem ma y be a defe ctive card reader.

•

Contact your Verifone distributor or service provider.

•

If the manual transaction does not work, proceed to Check the Signal

Strength.

C680 I

NSTALLATION GUIDE

35

T

ROUBLESHOOTING GUIDELINES

Transactions Fail to Process

Check the Smart Card Reader

•

Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.

•

Ensure that the card is inserted correctly and that the card is not removed
prematurely.

•

Contact your Verifone distributor or service provider.

•

If the manual transaction does not work, proceed to Check the Signal

Strength.

Check the Signal Strength

•

On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.

•

Ensure that the radio has been activated by your service provider .

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36

C680 I

NSTALLATION GUIDE

Verifone, Inc.
1-800-Verifone

www.verifone.com

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6

C680

Installation Guide

Verifone Part Number DOC268-063-EN-B, Revision B.6