Verifone C6803GBTW User Manual
Installation Guide
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C680
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Verifone Part Number DOC268-063-EN-B, Revision B.6
C680 Installation Guide
© 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, the Verifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or trademarks
associated with Verifone’s products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC268-063-EN-B, Revision B.6
C
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Terminal Overview
C
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Setup
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Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document C o n ve n t io n s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communication Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2
Terminal Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmen tal Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical C o n si d e ra ti o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactle ss Co n siderations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
PIN Protec tio n M e a s ur e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3G Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CDMA Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the SIM/SAM/R-UIM/Micro-SD Cards . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cabling Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dedicated Micro-USB Device Port Connection. . . . . . . . . . . . . . . . . . . . . . . 17
Micro-USB Host Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Powered RS-232/4-Pin Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Powered RS-232/RJ11 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Batt e ry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual Shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Magnetic Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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ONTENTS
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C
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C
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Specifications and
Maintenance
C
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Verifone Service
and Support
C
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Troubleshooting
Guidelines
Conducting a Contactless Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bluetooth Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3G and CDMA Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dial-up/Ethernet Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cleaning the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Terminal Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Dongle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Verifone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Micro-USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Keypad Doe s No t R e s po n d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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C680 I
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This guide is your primary source of informati on for setting up and installing the
C680 terminal.
Audience
Organization
Related
Documentation
This guide is useful for anyone instal ling and configuring a C680 terminal. Basic
descriptions of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains how to set up and install the terminal. Provides
information on how to select a location, establish power, and how to configure
optional peripheral devices.
Chapter 3, Specifications and Maintenance. Discusses power requirements,
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dimensions, and how to maintain the terminal.
Chapter 4, Verifone Service and Support. Provides information on cont acti ng your
local Verifone representative or service provider, and information on how to order
accessories or documentation f rom Verifone.
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Chapter 5, Troub leshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
To learn more about the C680 terminal, refer to the following set of documents:
C680
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Certifications and Regulations Sheet
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DOC268-061-EN
C680
Quick Installation Guide
C680
Reference Guide
C680 3G Certifications and Regulations Sheet DOC268-065-EN
C680 WiFi-BT Certifications and Regulations Sheet DOC268-067-EN
C680 WiFi-BT Quick Installation Guide DOC268-068-EN
C680 CDMA Certifications and Regulations Sheet DOC268-069-EN
C680 FF Dongle
C680 FF Dongle
C680 TriComm
C680 TriComm
Verix eVo Volume I: Operating System Programmers Manual DOC00301
Verix eV o Volume II: Operating System and Communications
Programmers Manual
Certifications and Regulations Sheet
Quick Installation Guide
Certifications and Regulation s She et
Quick Installation Guide
DOC268-062-EN
DOC268-064-EN
DOC268-070-EN
DOC268-071-EN
DOC268-XXX-XX
DOC268-XXX-XX
DOC00302
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Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
V ar ious conventi ons are used to help you qu ickly id entify special f ormatting. Table
1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
used while specifying
onscreen text, such as text
NOTE
that you would enter at a
command prompt, or to
provide an URL.
The pencil icon is used to
highlight important
A
information.
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See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PINpad port.
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CAUTION
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The caution symbol
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indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
WARNING
The lightning symbol is
used as a warning when
bodily injury might occur.
Due to risk of shock do not use the
terminal near water.
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Conventions and Acronyms
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CDMA Code Division Multiple Access
EMV Joint Europay, MasterCard and Visa Standard
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
HDMI High-Definition Multimedia Interface
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Li ght Emitti ng Diod e
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Numbe r
POS Point-of-Sale
QVGA Quarter Video Graphics Array
RJ11 Registered Jack 11
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RS-232 Recommended Standard 232
R-UIM Removable User Identity Module
SAM Security Access Module
SD Secure Digital
SIM Subscriber Identity Module
TFT Thin Film Transistor
UART Universal Asynchronous Tr ansmitter/Receiver
USB Universal Serial Bus
VPN Verifone Part Number
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Conventions and Acronyms
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C680 I
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Terminal Overview
C680 features a color screen display, fast processor, abundant memory, and PCI
4.0 security.
It is a portable, battery-powered device designed to fit comfortably during
handheld consumer-facing applications. It features a 3.5” TFT LCD display and
spill-resist ant keypad. It supports the GPRS, 3G, CDMA, Wi-Fi, and Bluetooth
communications technology.
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1
NOTE
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Figure 1 C680 Terminal
Verifone ships variants of this terminal for different markets. Your terminal may
have a different configuration.
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T
ERMINAL OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
This terminal provides the right combination of features and functions including a
triple-track magnetic str ipe card reader, smart card reader, color screen display,
and a quiet yet fast internal thermal printer (ITP).
•
Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other
input.
•
3.5” TFT LCD display for boundless application possibilities and easy
readability under various lighting conditions.
•
keypad provides tactile response to simplify usage and minimize finger slips.
•
40 mm diameter paper roll support with a trouble-free, drop-in, “clam shell”
loading and dual tear bar that allow rece ipts to be torn in any direction.
•
Quiet and fast integrated thermal printer.
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Vertical magnetic stripe card reader with an extended blade for optimal card
reading.
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Fast transactions due to powerful 400 MHz ARM11 processor.
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High-capacity 3.7 V, 2450 mAh Li-ion battery.
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Base for drop-and-go charging.
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Rounded corners and drop resistant to 3 feet on concrete floor to minimize
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breakage.
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192 MB of memory.
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Security
Communication
Technology
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PCI PED 4.0 approved for debit and other PIN-based transactions.
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EMV Level 1 Type Approval.
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Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
•
GPRS and 3G: Long-range wireless payment for retailers that do not have
physical location limitations.
•
CDMA: Long-rage wireless payment for Non-GPS coverage areas.
•
Wi-Fi: Ideal for retai lers who need multipl e wirele ss devic es and have exi sting
IP infrastruc t ure.
•
Bluetooth: Simple, plug-and-play installation for locati ons that need shortrange wireless capability.
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C680 I
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Setup
This chapter describes the terminal setup procedures for:
•
Terminal Location
•
Inside the Shipping Carton
•
Terminal Features
•
Installing the S IM/SAM/R- UIM /Micro-SD C a rd s
•
Connection Ports
•
Installing the Paper Roll
•
Installing the Dongle
•
Power Supply
•
Using the Battery
•
Battery Behavior (No Power Pack)
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Charging the Battery
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Conducting Smart Card Transactions
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Using the Magnetic Card Reader
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Terminal
Location
Ease of Use
Environmental
Factors
•
Conducting a Contactless Transaction
Use the following guidelines when selecting a location for the terminal.
•
Select a location convenient for both merchant and cardholder .
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet, ECR, or computer connected to the
terminal. Do not string cables or cords across a walkway for safety.
•
Do not use where there is high heat, dust, humidity, moisture, or caustic
chemicals or oils.
•
Keep away from direct sunlight and anything that radiates heat, such as a
stove or motor.
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WARNING
ETUP
Te rminal Location
•
Do not use outdoors.
CAUTION
Electrical
Considerations
Contactless
Considerations
PIN Protection
Measures
This unit is not waterproof or dustproof and is intended for indoor use only. Any
damage to the terminal from exposure to rain or dust may void any warranty.
•
Avoid using the unit during electrical storms.
•
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for exampl e, air
conditioners, electri c motors, neon si gns, high-fr equenc y or magnetic secur i ty
devices, or computer equipment).
•
Do not use near water or in moist conditions.
•
Disconnect the device from its POS terminal before cleaning.
Do not use near water, including a bathtub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool to avoid shock or damage.
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Avoid having metal lic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or incli ned surfaces, use a flat, non-metallic
mounting plate.
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The C680 is a handover device. Always exercise extreme caution when
conducting transactions, specially during PIN entry.
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Hand the terminal directly to the cardholder for PIN entry.
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C680 I
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Encourage the cardholder to hold the terminal close to avoid others from
seeing the information being entered.
Ensuring User Privacy
Use the following guidelines to protect the user’s privacy when he enters his
personal identification number (PIN):
•
The area of visibility should be no lar ger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° direct ly in front of the user.
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