Verifone C6803G User Manual
C680 3G
Installation Guide
Verifone Part Number DOC268-063-EN-A, Revision A
C680 Installation Guide
© 2015 Verifone, Inc.
All rights reserved. No part of the con tents of this document may be reproduced or transmitte d in any form witho ut the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, the V erifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or trademarks
associated with Verifone’s products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
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Verifone Part Number DOC268-063-EN-A, Revision A
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the SIM/SAM/Micro-SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cabling Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Dedicated Micro-USB Device Port Connection. . . . . . . . . . . . . . . . . . . . . . . 16
Micro-USB Host Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Powered RS-232/4-Pin Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Powered RS-232/RJ11 Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Conducting a Contactless Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
C680 INSTALLATION GUIDE 3
CONTENTS
CHAPTER 3
Specifications and
Maintenance
CHAPTER 4
Verifone Service
and Support
CHAPTER 5
Troubleshooting
Guidelines
Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cleaning the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Terminal Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Verifone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Micro-USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4 C680 INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing the
C680 terminal.
Audience
Organization
Related
Documentation
This guide is useful for anyone installing and configuring a C680 terminal. Basic
descriptions of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the terminal.
Chapter 2, Setup. Explains how to set up and install the terminal. Provides
information on how to select a location, establish power, and how to configure
optional peripheral devices.
Chapter 3, Specifications and Maintenance. Discusses power requirements,
dimensions, and how to maintain the terminal.
Chapter 4, Verifone Service and Support. Provides information on contacting your
local Verifone representative or service provider, and information on how to order
accessories or documentation from Verifone.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
To learn more about the C680 terminal, refer to the following set of documents:
C680
Certifications and Regulations Sheet
DOC268-061-EN
C680 Quick Installation Guide
C680 Reference Guide
Verix eVo Volume I: Operating System
Programmers Manual
Verix eVo Volume II: Operating System and
Communications Programmers Manual
DOC268-062-EN
DOC268-064-EN
DOC00301
DOC00302
C680 INSTALLATION GUIDE 5
PREFACE
NOTE
CAUTION
WARNING
Conventions and Acronyms
Conventions and
Acronyms
Document
Conventions
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting. Table
1
describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms
that are cross referenced.
Italics Italic typeface indicates
book titles or emphasis.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
The pencil icon is used to
highlight important
information.
See Conventions and Acronyms.
You must install a roll of thermalsensitive paper in the printer.
http://www.verifone.com
RS-232-type devices do not work
with the PINpad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The lightning symbol is
used as a warning when
bodily injury might occur.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
Due to risk of shock do not use the
terminal near water.
6 C680 INSTALLATION GUIDE
PREFACE
Conventions and Acronyms
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
CDMA Code Division Multiple Access
EMV Joint Europay, MasterCard and Visa Standard
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
HDMI High-Definition Multimedia Interface
ITP Internal Thermal Printer
LCD Liquid Crystal Display
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
QVGA Quarter Video Graphics Array
RJ11 Registered Jack 11
RS-232 Recommended Standard 232
R-UIM Removable User Identity Module
SAM Security Access Module
SD Secure Digital
SIM Subscriber Identity Module
TFT Thin Film Transistor
UART Universal Asynchronous Transmitter/Receiver
USB Universal Serial Bus
VPN Verifone Part Number
NSTALLATION GUIDE 7
C680 I
PREFACE
Conventions and Acronyms
8 C680 INSTALLATION GUIDE
Terminal Overview
C680 features a color screen display, fast processor, abundant memory, and PCI
4.0 security.
It is a portable, battery-powered device designed to fit comfortably during
handheld consumer-facing applications. It features a 3.5” TFT LCD display and
spill-resistant keypad. It supports the GPRS or 3G communications technology.
CHAPTER 1
NOTE
Figure 1 C680 Terminal
Verifone ships variants of this terminal for different markets. Your terminal may
have a different configuration.
C680 INSTALLATION GUIDE 9
TERMINAL OVERVIEW
Features and Benefits
Features and
Benefits
Exceptional Ease of
Use
Performance and
Durability
This terminal provides the right combination of features and functions including a
triple-track magnetic stripe card reader, smart card reader, color screen display,
and a quiet yet fast internal thermal printer (ITP).
• Lightweight, tapered design, compact, stylish and the ergonomic balance
allows convenient terminal hand-off to the consumer for PIN entry or other
input.
• 3.5” TFT LCD display for boundless application possibilities and easy
readability under various lighting conditions.
• keypad provides tactile response to simplify usage and minimize finger slips.
• 40 mm diameter paper roll support with a trouble-free, drop-in, “clam shell”
loading and dual tear bar that allow receipts to be torn in any direction.
• Quiet and fast integrated thermal printer.
• Vertical magnetic stripe card reader with an extended blade for optimal card
reading.
• Fast transactions due to powerful 400 MHz ARM11 processor.
• High-capacity 3.7 V, 2450 mAh Li-ion battery.
Security
Communication
Technology
• Base for drop-and-go charging.
• Rounded corners and drop resistant to 3 feet on concrete floor to minimize
breakage.
• 192 MB of memory.
• PCI PED 4.0 approved for debit and other PIN-based transactions.
• EMV Level 1 Type Approval.
• Tamper-resistant construction, SSL protocols, and VeriShield file
authentication.
• C680 GPRS/3G: Long-range wireless payment for retailers that have no physical
location limitations.
10 C680 INSTALLATION GUIDE
Setup
CAUTION
CHAPTER 2
This chapter describes the terminal setup procedures for:
• Terminal Location
• Inside the Shipping Carton
• Terminal Features
• Installing the SIM/SAM/Micro-SD Cards
• Connection Ports
• Installing the Paper Roll
• Power Supply
• Using the Battery
• Battery Behavior (No Power Pack)
• Charging the Battery
Terminal
Location
Ease of Use
Environmental
Factors
• Conducting Smart Card Transactions
• Using the Magnetic Card Reader
• Conducting a Contactless Transaction
Use the following guidelines when selecting a location for the terminal.
• Select a location convenient for both merchant and cardholder.
• Select a flat support surface, such as a countertop or table.
• Select a location near a power outlet, ECR, or computer connected to the
terminal. Do not string cables or cords across a walkway for safety.
• Do not use where there is high heat, dust, humidity, moisture, or caustic
chemicals or oils.
• Keep away from direct sunlight and anything that radiates heat, such as a
stove or motor.
• Do not use outdoors.
This unit is not waterproof or dustproof and is intended for indoor use only. Any
damage to the terminal from exposure to rain or dust may void any warranty.
C680 INSTALLATION GUIDE 11
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