VeriFone VX-670 series, APACS 40 User Manual
Paper Rolls Plus
VX-670 Series APACS 40
User Guide
©2006 VeriFone. All rights reserved. VeriFone, the VeriFone logo, Vx are either trademarks or
registered trademarks of VeriFone. No part of the contents of this document may be
reproduced or transmitted in any forma without the written permission of VeriFone. All
content information are subject to change without notice.
The information contained in this document is subject to change without notice. Although
VeriFone has attempted to ensure the accuracy of the contents of this document, this
document may include errors or omissions.
VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone Inc.
All other brand names and trademarks appearing in this manual are the property of their
respective holders.
Table of Contents
1 Introduction – Vx-670 terminals..................................................................................4
Terminal Features.....................................................................................................4
2 Using Your Terminal .....................................................................................................5
Transaction Types.....................................................................................................5
Card Acceptance .....................................................................................................5
3 Training Mode...............................................................................................................6
Chip and PIN Training Transaction............................................................................7
Financial Transactions ..........................................................................................................9
Sale – Swiped..........................................................................................................9
Referral..................................................................................................................10
Keyed (CNP) Transactions ......................................................................................12
CNP Acceptance Recommendations ......................................................................14
Sale with Cashback ...............................................................................................15
Refund Transaction................................................................................................17
Chip and PIN Transactions .....................................................................................18
Sale .......................................................................................................................19
Refund ..................................................................................................................20
Incorrect PIN..........................................................................................................21
Sales and Gratuity (Tips) ........................................................................................22
X and Z Reports.....................................................................................................24
X and Z Reports Explained.....................................................................................26
Reconciliation Report.............................................................................................27
Reconciliation Report Explained .............................................................................29
General Troubleshooting Guidelines.......................................................................30
Specific Troubleshooting Guidelines.......................................................................31
Diagnostic Codes...................................................................................................32
VeriFone Apacs 40 User Guide 3
1. Introduction
VX-670 Terminal
This manual covers the Vx-670 mobile and portable terminal operating via Gprs or Wi Fi
connectivity. Although the terminal can communicate in a variety of formats the software that
it runs is designed in the same way, therefore all user interfaces will look the same
Terminal Features
The illustration below highlights the features of the terminal. The descriptions are detailed
below to help you navigate your way around and there will be references to various buttons
on this terminal throughout the manual. Please note that the chip card insertion slot can be
found at the front of the terminal and the multi-directional magnetic card reader is located
on the right hand side of the device.
4 VeriFone Apacs 40 User Guide
2. Using Your Terminal
At this point you will need to refer to the Quick Installation Guide which will have been
included with this manual and the terminal. This document will guide you through setting up
the terminal. Once this has been successfully completed you will be ready to start using the
machine.
Transaction Types
The Vx terminals support Credit and Debit transactions. Your terminal software will be
configured to support the following transaction types;
1. Sale – Chip, PIN and Swiped
2. Refund – Chip, PIN and Swiped
3. Customer Not Present (CNP)
4. Reversal
5. Referrals
6. Sale + Cash (optional)
7. Restaurant/TipPINg (optional)
8. Hotel Pre-Authorisation and Completion (optional)
9. E Top-Up (optional)
All transactions that are stated as optional will be configured upon your request, this can be
done at the sign up phase or when you have received the terminal. Please contact your
Merchant Services Helpline to request this.
Card Acceptance
Your terminal will be configured with a default set of cards that it can process.
These are:-
Visa, Mastercard, Maestro/Switch, Visa Delta, Visa Electron, Solo
American Express and Diners Club Card can also be accepted on this terminal, however
these are not configured unless requested.
VeriFone Apacs 40 User Guide 5
3. Training Mode
Before using the terminal for live transactions we advise that you take 5 minutes to familiarise
yourself by processing some transactions in Training Mode. Please follow the instructions
below to switch the terminal in/out of Training Mode;
From the idle screen (opposite) press the left hand purple
2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Supervisor
Configuration
Password:
Programmable Function key. There is a down arrow on the screen
above.
Select the Supervisor Mode by pressing F0
Now key in the password 999999 and press Enter
Please select F1 for Training.
Supervisor
Training
About
Lock Kbd
Date/Time
Reset Mac
Please press F0 and the terminal will enter training mode. When you
Training On
Off
need to exit Training Mode repeat this process and select F1. Now return
the terminal to the Sales screen by pressing the Cancel button.
Now that Training Mode is switched on it is possible to conduct Sale and Refund transactions.
The main screen will display Demo down the left hand side and all receipts will have
TRAINING printed on them. Please complete the transaction described over page, you can use
any card for practicing transactions in this mode.
6 VeriFone Apacs 40 User Guide
Chip & PIN Training Transaction
To start press F0 to select Sale
/2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Please insert the chip card, chip end first facing up.
Visa Training
Acct #
45442065000
Amount
£0.00
Now key in the value of the transaction in pence. E.g. £8.00 = 800.
Once correct, press the green ENTER key to continue.
If a mistake is made press the yellow back space key to delete
the amount and try again.
The terminal now requires a pin to be entered. Any 4 digit PIN number
Visa Training
Amount
£8.00
Enter Pin
can be entered. Now press Enter.
Select F0 to ensure the customer’s copy is printed and then remove the
Visa Training
Print Customer
Copy?
Yes
No
card as requested. The terminal has now returned to the main screen
and the transaction is complete.
VeriFone Apacs 40 User Guide 7
Receipt
C’s Shop
York Place
Baker Street
London
10:44:4822/11/05 TXN 1234
MID:540436500056789 TID:12345678
TRAINING
MAESTRO UK
1234 5687 9654 2558 ICC
Start: 12/04 Expiry: 12/08
PAN Seq. No. 02
AID: 1234567896542
SALE £8.00
PIN Verified
Please debit my account with total shown
APPROVED
AUTH CODE: 8888
1234567890ABCDEF 40
Diag: 41
xxxx
V1.0.0.2
Session: 4
Company Name
Address
Address
Address
Time, Date and Transaction No.
Merchant Id and Terminal Id.
Description to Identify Receipt.
Card Scheme.
Card Number.
Start and Expiry date of card.
Transaction Type and amount.
How the card was processed.
Outcome of transaction.
Transaction response
Diagnostic Code
Above is an example of a receipt, in this instance a Training Transaction has just been
completed. Throughout this manual there will be examples of various receipts representing
the different types of transactions possible.
The descriptions attached to the right are displayed to help familiarise yourself with all the
important information contained on a Sales Voucher and should be referred to whenever
required.
8 VeriFone Apacs 40 User Guide
4. Financial Transactions
This section describes all the different types of transactions it is possible to process.
Sale Transaction – Swiped
Press F0 to select Sale
2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Swipe the card with the magnetic stripe facing inwards.
Sale
Insert Swipe
Or Enter
Account #
The terminal is now requesting for the CSC (Card Security Code) to be
Maestro
Enter CSC
Code
Maestro Sale
Acct #
1234567890
Amount £0.00
entered. This is a 3 digit number located on the back of the card on the
right hand side of the signature strip.
Key in the value of the transaction and press the ENTER key .
If a mistake is made press the yellow back space key to delete the
amount and try again.
Acct #
1234567890
Amount £0.00
Connecting to
Primary
Sale Yes
Signature No
Valid
Auth:1234
The terminal will now communicate with the Bank’s Host system and
obtain an Authorisation Code. Once complete a receipt will be printed.
Tear off the receipt and hand to the customer to sign. Compare the
signature on the back of the card with the signature on the receipt. If
you are satisfied it is correct, press the F0 key and the transaction is
complete. If you are not satisfied, press F1 and the transaction will be
void.
VeriFone Apacs 40 User Guide 9
Referred (Referral) Transactions
A Referred Transaction is where the terminal has been unable to obtain Authorisation from
the Host (bank) and is now requesting for an Authorisation Code to be obtained manually
over the phone. This process applies to Swiped and Chip with Signature transactions.
Press F0 to select Sale
2/2/6 Sale
Refund
Reports
Services
Reversal
Duplicate
Swipe the card with the magnetic stripe facing inwards.
Sale
Insert Swipe
Or Enter
Account #
The terminal is now requesting for the CSC (Card Security Code) to be
Maestro
Enter CSC
Code
entered. This is a 3 digit number located on the back of the card on the
right hand side of the signature strip.
Key in the value of the transaction and press the ENTER key .
If a mistake is made press the yellow back space key to delete the
Maestro Sale
Acct #
1234567890
Amount £0.00
amount and try again.
The terminal will now communicate with the Host system and then
Meastro
Please wait
Call 0148...
request that you call the Card Clearing Centre to obtain a manual
authorisation.
The operator you speak to will require your merchant number.
Select F2 if you have successfully obtained the Authorisation Code. If
no Authorisation was possible select F3 and the transaction will be
Maestro
1234567890
Amt. £10
Authorised
Declined
Declined.
10 VeriFone Apacs 40 User Guide
Maestro
1234567890
Amt. £10
Authorised
Declined
Key in the Authorisation Code and press ENTER. The transaction is now
stored in the terminal’s memory. Select F0 to print the customer’s copy.
VeriFone Apacs 40 User Guide 11