Verifone 8400 User Manual

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VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

Tel: +1-800-VeriFone (837-4366)

www.verifone.com

NURIT 8400

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*DOC108EN01-B*

DOC108EN01-B

NURIT 8400

Countertop

Payment Terminal

Installation Manual

2007 ©VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples are for illustration only and may not be suited for your purpose. This document, including without limitation, the examples is supplied "As-Is."

Trademark Information

VeriFone, the VeriFone logo, and NURIT are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone's products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appea ring in thi s manual are the property of their respective holders.

Catalog Number

DOC108EN01-B

Print Date

December 2007

NURIT 8400

Foreword

Thank you for purchasing the NURIT 8400 Countertop Payment Terminal. You now own one of the most advanced, versatile, secure, and convenient POS terminals manufactured today.

This manual provides basic installation instructions. To fully utilize the features of your NURIT 8400, and for general safety purposes, it is recommended that you familiarize yourself with this manual, the terminal and any peripheral equipment or accessories.

All graphic images in this manual are for illustrative purposes only. Different models of this terminal may exist and may vary in appearance accor din g to country of use or particular customer requirements. Although operation of the terminal may be application-dependent, basic installation procedures are the same for most models.

It is recommended that you store this manual in a safe place for future reference.

Document Conventions

Warning

Caution

Note

Failure to follow specific procedures and practices may result in personal injury

Failure to follow specific procedures and practices may result in damage to the NURIT device or other equipment

Helpful hints and other important information abo ut the use of the NURIT device

Note

Installation Manual iii

NURIT 8400

Table of Contents

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . iii

1. Product Regulatory Information. . . . . . . . . . . . . . . .1

2. General Safety Instructions . . . . . . . . . . . . . . . . . .3

Radio Frequency Energy Emission . . . . . . . . . . . . . . . . . 4

Safety Precautions for Medical Devices . . . . . . . . . . . . . 5

Pacemakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .6

4. Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Contents Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Selecting a Point-of-Sale Location. . . . . . . . . . . . . . . . . 8

5. General Features . . . . . . . . . . . . . . . . . . . . . . . .11

6. Removing and Replac ing the Cable

Compartment Cover . . . . . . . . . . . . . . . . . . . . . .14

7. Connecting to the Power Supply . . . . . . . . . . . . . .17

8. Connecting to a Telephone Line . . . . . . . . . . . . . .19

Telephone Outlet Types. . . . . . . . . . . . . . . . . . . . . . . .20

9. Connecting an External Telephone. . . . . . . . . . . . .2 1

10. Connecting to a LAN . . . . . . . . . . . . . . . . . . . . . .22

11. Connecting an External PIN Pad . . . . . . . . . . . . . . 24

12. Connecting Peripheral Devices . . . . . . . . . . . . . . .25

13. Loading Paper in the Printer . . . . . . . . . . . . . . . . .28

Removing the Paper Roll from the Print e r. . . . . . . . . . . .30

14. Installing and Removing the Keypad Privacy Shield . . 31

15. Removing and Replacing the Battery/SAM-SD/MMC

Compartment Cover . . . . . . . . . . . . . . . . . . . . . .33

16. Installing and Removing the Battery. . . . . . . . . . . . 35

Battery Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .36

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NURIT 8400

17. Installing SIM, SAM, and SD/MMC Cards. . . . . . . . . . 38

Installing and Removing the SAM-SD/MMC Adapter . . . . . 38

SAM and SD/MMC Card Configurations . . . . . . . . . . . . . 40

Installing a SAM Card. . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing an SD/MMC Card . . . . . . . . . . . . . . . . . . . . . 42

Installing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . 43

18. General Care and Maintenance . . . . . . . . . . . . . . .45

Maintenance Recommendations . . . . . . . . . . . . . . . . . 45

Cleaning the NURIT 8400 . . . . . . . . . . . . . . . . . . . . . . 45

Shipping the NURIT 8400 . . . . . . . . . . . . . . . . . . . . . . 46

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . 46

19. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .47

Appendix A: Using the Magnetic Stripe Card Reader .49

Appendix B: Using the Smart Card Reader . . . . . . . . 50

Installation Notes. . . . . . . . . . . . . . . . . . . . . . . .51

Contact Information . . . . . . . . . . . . . . . . . . . . . .56

vi Installation Manual

NURIT 8400

List of Figures

Figure 4-1 Secure Device Label . . . . . . . . . . . . . . . . . . . . . 7

Figure 4-2 NURIT 8400 - Box Contents. . . . . . . . . . . . . . . . . 8

Figure 5-1 NURIT 8400 - Top View . . . . . . . . . . . . . . . . . . .12

Figure 5-2 NURIT 8400 - Bottom View. . . . . . . . . . . . . . . . .13

Figure 6-1 Opening the Cover Locking Tabs . . . . . . . . . . . . .14

Figure 6-2 Lifting the Cable Compartment Cover . . . . . . . . .14

Figure 6-3 Positioning the Cable Compartment Cover . . . . . .15

Figure 6-4 Closing the Cable Compartment Cover . . . . . . . . .16

Figure 7-1 Power Supply Connection. . . . . . . . . . . . . . . . . .18

Figure 8-1 NURIT 8400 - Telephone Line Connection . . . . . . .19

Figure 9-1 External Telephone Connection . . . . . . . . . . . . .21

Figure 10-1 Typical Ethernet/RS-485 LAN Connection . . . . . . .22

Figure 11-1 PIN Pad Connection . . . . . . . . . . . . . . . . . . . . .24

Figure 12-1 Peripheral Device Connection. . . . . . . . . . . . . . .26

Figure 12-2 Typical Connection to an ECR. . . . . . . . . . . . . . .27

Figure 12-3 Typical USB Connection to a PC-POS . . . . . . . . . .27

Figure 13-1 Opening the Paper Compartment . . . . . . . . . . . .28

Figure 13-2 Unrolling the Paper Roll . . . . . . . . . . . . . . . . . .28

Figure 13-3 Inserting a Paper Roll . . . . . . . . . . . . . . . . . . . .29

Figure 13-4 Closing the Paper Compartment . . . . . . . . . . . . .29

Figure 13-5 Removing the Paper Roll . . . . . . . . . . . . . . . . . .30

Figure 14-1 Installing the Keypad Privacy Shield. . . . . . . . . . .31

Figure 15-1 Removing the battery/SAM-SD/MMC

Figure 15-2 Replacing the battery/SAM-SD/MMC

Figure 16-1 Installing the Battery . . . . . . . . . . . . . . . . . . . .35

Figure 17-1 Installing the SAM-SD/MMC Adapter. . . . . . . . . . .39

Figure 17-2 SAM and SD/MMC Cards Configurations. . . . . . . . .40

Figure 17-3 SAM Cardholder Locking-Clasp . . . . . . . . . . . . . .41

Figure 17-4 SAM Card Installation . . . . . . . . . . . . . . . . . . . .41

Figure 17-5 SD/MMC Card. . . . . . . . . . . . . . . . . . . . . . . . . .42

Figure 17-6 Lifting the SIM Card Cover . . . . . . . . . . . . . . . . .43

Figure A-1 Using the Magnetic Stripe Car d Reader. . . . . . . . .49

Figure B-1 Using the Smart Card Reader . . . . . . . . . . . . . . .50

Compartment Cover . . . . . . . . . . . . . . . . . . . . .33

Compartment Cover . . . . . . . . . . . . . . . . . . . . .34

Installation Manual vii

NURIT 8400

1. Product Regulatory Information

Changes or modifications to this device that are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC Compliance Statement

Manufacturer: VeriFone, Inc. Model: NURIT 8400

FCC Part 15 Requirements

This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is installed and operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult your representative or an experienced technician for help.

Connection of peripherals to this unit requires the use of grounded, shielded cables to ensure compliance with the Class B limits.

Caution

Installation Manual 1

NURIT 8400

In Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatuses set forth in the Radio Interference Regulations of the Canadian Department of Communications. Cet appareil digital n'émet pas de bruits radioélectriques dépassant les limites applicab les aux appareils de la Classe B, déterminée par la Réglementation d'Interférence Radio du Ministère Canadien des Communications.

EU Directives Compliance Statement

This product complies with the requirements of applicable European Union Council Directives.

Note

Disposal of this product or of any of its components must be performed in full compliance with all EU and/or local directives and regulations. For more information, contact your local VeriFone representative or authorized VeriFone service provider.

2 Installation Manual

NURIT 8400

2. General Safety Instructions

These safety instructions are based on those provided by Underwriters Laboratories (UL) Inc. U.S.A.

When using the NURIT 8400 or any associated device, the following basic safety precautions should alway s b e obs erved to reduce the risk of fire, electric shock, or personal injury:

• Read and make sure you understand all instructions.

• Follow all warnings and instructions marked on the device

and in this manual.

• Before cleaning, turn off the PC, ECR, or other device to which the NURIT 8400 is connected and disconnect it from electrical power.

• Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning and/or a soft brush.

• Never spill any liquid on the device.

• Place the device in a stable position on a solid surface.

Serious damage may result if the device falls.

• Do not cover slots and openings of the device. They m ay be provided for ventilation and protection against overheating. Never place the device near radiators, or in a place where proper ventilation is not provided.

• Do not place objects on the interconnection cables. Install the device where no one can step on the cables.

• Never push objects into the device through slots (other than those specifically intended for the SAM, SIM, SD/MMC, magnetic stripe, or smart cards.

• To reduce the risk of electric shock, do not disassemble any of the equipment or accessories referred to in this manual. If required, take the equipment to a qualified service representative. Incorrect reassembly or opening or removing covers may expose you to dangerous voltages or other risks.

Note

Installation Manual 3

NURIT 8400

Warning

• Do not use your NURIT 8400 in an area of

potential explosive atmosphere, such as fuel or chemical storage or transfer facilities, or in any area where you would be advised to turn off a vehicle's engine.

• Do not use the NURIT 8400 in a known blasting

area.

Radio Frequency Energy Emission

Your NURIT 8400 may contain a transmitter and receiver that emit radio frequency (RF) energy. The actual frequency range used by the NURIT 8400 is radio-modem dependent according to the specific model. Digital modulation techniques are used.

During radio communication, the local radio system handling the actual communication controls the actual power transmission output level. This output level may typically vary (relative to the distance between the user location and the cell transmission sites).

RF energy may affect some electronic systems. Consult the specific device manufacturer (or airline crew for possible airborne operation) regarding permission to use this device while airborne and associated problems. It is currently known that all radio-type devices are prohibited while airborne.

• When used properly, the design of this handheld wireless

terminal complies with U.S., Canadian, European, and other standards for protection from public exposure to RF magnetic signals.

• This device has been tested and meets RF exposure

guidelines for hand held operation pursuant to FCC OET Bulletin 65 Syoolement C ed. 01-01, IEEE 1528/D1.2 (2003) and Industry Canada RSS-102 (1999).

The NURIT 8400 must be located at least 20 cm (7.9 in) from all persons, and must not be co-located or operated in conjunction with any other antenna or transmitter.

Warning

4 Installation Manual

NURIT 8400

Safety Precautions for Medical Devices

For persons using a pacemaker or other medical device, please read the following important safety notes:

• Though most electronic equipment and critical medical devices are shielded against radio-frequency signals, it is important to realize the possibilities of potential interference and to know the standard precautions that may be taken.

• Consult the manufacturer of your medical device to determine its level of shielding. Depending on the proximity to certain equipment, you may be asked not to use your NURIT terminal or one of its accessories.

Pacemakers

Industry standards recommend a minimum separation of 15 cm (6 in) between a wireless phone-type device and a pacemaker to prevent any potential problems.

Individuals using a pacemaker should:

• Always keep the NURIT 8400 terminal more than 15 cm (6 in) from the pacemaker when using the unit for cellular wireless communication or when performing an online transaction.

• Turn off the NURIT 8400 terminal immediately and disconnect if from the power supply if you suspect any problem of interference.

Installation Manual 5

NURIT 8400

3. Specifications

Specification Details

• Terminal 9 V at 4 A

• AC/DC Adapter (Safety Approved)

Input: 90-264 and 300 VAC

Power

Dimensions

Weight

(approximate)

Environmental

Requirements

Modem

Communication

Rate

Specifications are subject to change without notice due to changes to the device and its components. The above specifications may differ between models of the NURIT 8400.

Output: 9 VDC at 4 A

3.3 V switching regulator

• The AC/DC Adapter must be approved by the relevant authorities in the country where the equipment is sold.

• Height: 80.7 mm (3.2 in) Including the keypad privacy shield

• Width: 109.9 mm (4.3 in)

• Depth: 232.5 mm (9.2 in)

• POS terminal: 600 g (21.16 oz)

• Shipping weight may vary according to

optional accessories, documentation, and packaging

• Operating temperature: 0° C to +50° C (+32° F to +122° F)

• Storage temperature:

-20° C to +60° C (-4° F to +140° F)

• Relative humidity: 5%-95% non-condensing

Choice of three speeds:

• 14.4 Kbps

• 56 Kbps

• 56 Kbps and V.92

Note: Modem speed is model-dependent

Note

6 Installation Manual

NURIT 8400

4. Initial Setup

The box of a secure NURIT device should be sealed with a Secure Device label. If the Secure Device label on the box was damaged or missing, this could be an indication of device tampering and may affect the validity of the warranty for the device. Notify your VeriFone service provider.

Figure 4-1 Secure Device Label

The size, appearance and precise wording of the Secure Device label may vary according to the particular service provider of the device.

• Carefully inspect the contents of the box for any

damaged or missing components. Do not use a NURIT device that shows any signs of damage.

• VeriFone has taken all measures to provide you

with a complete device. If shipping damage is evident, file a claim with the shipping company. Notify your VeriFone service provider concerning this damage, and if any components are missing.

Caution

Note

Caution

Installation Manual 7

NURIT 8400

Contents Checklist

Figure 4-2 NURIT 8400 - Box Contents

1 NURIT 8400 2 Keypad privacy shield 3 AC-DC power adapter 4 Battery (model-dependent)

SAM-SD/MMC Adapter

(model-dependent)

7 Paper roll

• Box contents may vary according to the specific

model.

• Some or all of the accessories contained in the box

may already be installed in the terminal.

• The contents of the documentation pack may vary

according to customer requirements.

Selecting a Point-of-Sale Location

The NURIT 8400 is designed to be operated in the following locations:

• Indoors, using the AC/DC Power Adapter.

• Outdoors, powered only by a VeriFone-supplied or appr ov ed

battery.

6 Documentation pack

Note

8 Installation Manual

NURIT 8400

Warning

Do not locate the POS terminal where it can exposed to the following:

• Devices that radiate excessive electrical noise or

voltage fluctuations, such as air conditioners, fans, electric motors, neon signs, or high-frequency security devices.

• Water containers, such as a sink, a laundry tub or

a pool.

• Areas of excessive moisture, heat, oil, dust or

debris.

• Direct sunlight or objects that radiate heat.

• Metal partitions or such obstructions that may

disrupt radio transmission or reception if your terminal is used as a wireless device.

Caution

The NURIT 8400 should not be powered or charged outdoors using its AC/DC adapter.

• When not operated from its hand-held position, place the

NURIT 8400 on a flat table or countertop close to a power outlet and any peripherals.

• Maintain good ventilation around the terminal. Provide for

at least 22 cm (8.5 in) of clear space around the terminal in its fixed operating location.

• Do not cover the terminal.

Caution

Some NURIT 8400 may have an optional internal radio installed. If you are operating a terminal with this feature, do not operate on a metal plate or near metallic objects.

Note

Before using the NURIT 8400, remove the transparent plastic membrane that covers the LCD screen.

Installation Manual 9

NURIT 8400

Note

To ensure compliance of the NURIT 8400 as a secure PIN entry device:

• The customer should be able to obstruct visual

observation of the PIN entry with his/her body and hand.

• The cardholder must be clearly instructed to

obstruct visual observation of the PIN entry with

his/her body and hand. Failure to comply with these conditions may render the terminal non-compliant with ISO 9564 for PIN protection and may violate card association requirements for PIN entry devices. For more information, contact your local VeriFone representative or service provider.

Caution

• A keypad privacy shield is preinstalled on all

models of the NURIT 8400. Do not attempt to

tamper or remove the privacy shield. Tampering

with the privacy shield may damage the device

and make it inoperable.

• If for any reason, the keypad privacy shield needs

to be replaced, contact a VeriFone service

representative.

Note

Do not use a NURIT 8400 that shows any sign of damage.

10 Installation Manual

NURIT 8400

5. General Features

Feature Description

LCD Display

Keypad

Smart Card Reader

Magnetic Stripe

Card Reader

Keypad Privacy

Shield

SAM-SD/MMC

Adapter

SIM Slot

Thermal Printer

Connectors

• Graphical LCD display

• Black and white with backlight

• 128 x 64 pixels, 63 x 35 mm

20 keys comprised of:

• 10-key telephone-style keypad

• 10 Function and special keys

Four optional ATM-like keys

• Integrated, front-entry, EMV-compliant, smart card reader

• Integrated, bi-direc tional 3-track magnetic stripe card reader

• Preinstalled privacy shield

• Up to four SAM cards (0, 2, 4)

• Up to two SAM (0, 2) and one SD/MMC card

Note: Configuration is model-dependent

• Slot for the i nsertion of a SIM card

Note: SIM card is model-dependent

• Integrated printer uses thermal paper

• Easy-load mechanism

•PWR (Power) Connector

•COM1 and COM2 RS-232 Connectors (COM2

is model dependent)

•TEL Connector (RJ-11)

•LINE Connector (RJ-11)

•PIN (PIN pad) Connector

•ENET, 10BaseT Ethernet LAN via Ethernet

Connector

•RS-485 LAN

•USB Host Connector (“A” Plug)

•USB Device Connector (“mini-B” Plug)

Note: Configuration is model-dependent

Installation Manual 11

NURIT 8400

Feature Description

• Two cell Lithium-ion (Li-Ion) battery

• Supplies 7.4 V at 2200 mAH (minimum)

Battery

Radio

Modem Choice of three speeds (model-dependent).

• Fully recharges within six hours

• Smart monitor communication

• Charger included Note: Battery is model-dependent

• Internal antenna

Choice of:

• GSM/GPRS

• CDMA Note: Radio is model-dependent

5 6

2 3

Figure 5-1 NURIT 8400 - Top View

1 Paper cover 2 Magnetic stripe card slot

ATM-like keys

(model-dependent)

5 Keypad privacy shield 6 Keypad 7 Smart card slot

4 LCD display

12 Installation Manual

NURIT 8400

Figure 5-2 NURIT 8400 - Bottom View

1 Cable compartment cover 2 3 Rubber stop 4 Compliance label

5 Model/serial number label

Battery/SAM-SD/MMC compartment

Installation Manual 13

NURIT 8400

6. Removing and Replacing the Cable Compartment Cover

The cable connection panel on the NURIT 8400 is located on the bottom of the base unit, behind a cover for the cables. The cables cover must be removed before you can connect the terminal to the power supply, telephone line, or peripheral devices.

To remove the cable compartment cover:

1. Carefully hold the NURIT 8400 face down or place it on a

soft, smooth surface, so as not to damage the LCD display.

2. Steady the unit with one hand, with the bottom of the

terminal facing you.

3. On the cable compartment cover, place a finger in the

groove of each of the two locking tabs.

Figure 6-1 Opening the Cover Locking Tabs

4. Pull and lift the cover, exposing the terminal connectors.

5. Remove the connectors cover.

Figure 6-2 Lifting the Cable Compartm en t Cover

14 Installation Manual

NURIT 8400

To replace the cable compartment cover:

1. Hold the cover at a 40° angle, with the hinge tabs facing

down.

2. Insert the hinge tabs into the tab slots, located above the

connectors.

Figure 6-3 Positioning the Ca ble Co mpartment Cover

3. Lower the cover and press down until the locking tabs snap

into place.

Installation Manual 15

NURIT 8400

Figure 6-4 Closing the Cable Compartment Cover

1 Cable compartment cover locking tabs

16 Installation Manual

NURIT 8400

7. Connecting to the Power Supply

To connect the NURIT 8400 to the power supply:

1. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

2. Connect the barrel plug on the AC/DC Power Adapter cable

to the connector labeled PWR on the rear panel of the terminal.

3. Connect the other end of the AC/DC Power Adapter cable to

an electrical power outlet.

4. Replace the cable compartment cover, as described on

page 15.

Use only the VeriFone supplied AC/DC Power Adapter to power the NURIT 8400.

Do not plug the AC/DC Power Adapter into an outdoor electrical power outlet.

Disconnecting the terminal from the power outlet will disrupt the transaction process.

Warning

Caution

Installation Manual 17

NURIT 8400

Figure 7-1 Power Supply Connection

Note

It is recommended that you install a power surge arrestor at the power outlet to prevent possible damage caused by electrical spikes or local lightning strikes.

18 Installation Manual

NURIT 8400

8. Connecting to a Telephone Line

To connect the NURIT 8400 to a standard analog modular telephone line:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. Insert the telephone cord supplied with the terminal into

the LINE connector on the rear panel of the terminal.

4. Connect the other end of the telephone cord into a standard

RJ-11 type modular telephone line outlet.

LINE

Figure 8-1 NURIT 8400 - Telephone Line Connection

5. Replace the cable compartment cover, as described on

page 15.

6. Reconnect the AC/DC Power Adapter to the electrical

power outlet.

Only use the assigned connection port, la beled LINE for telephone line connections.

Caution

Installation Manual 19

NURIT 8400

Note

It is recommended that you use a dedicated telephone line with the NURIT 8400. In some models the phone line is disabled during transactions

Note

Use only the telephone cord shipped with the terminal. Using a different telephone cord may cause the terminal to malfunction.

Telephone Outlet Types

The following types of telephone outlets are common:

• Modular

This is the most common type of telephone outlet used. Plug the supplied telephone cord from the terminal into a standard modular telephone connector. If you do not have a modular connector, contact your local telephone company or a qualified telephone technician.

• 4-Prong Connector

You must purchase a special adapter for use with a 4-prong connector. This adapter plugs into the 4-prong connector and the telephone line cord plugs into the adapter.

• Hard-wired

You must purchase a special modular connector adapter for this direct-type hard-wire connection that replaces older connecting blocks. Contact your local telephone company or a qualified telephone technician for correct information on color-coded connections.

20 Installation Manual

NURIT 8400

9. Connecting an External Telephone

You can connect a st andard external telephone to a model of the NURIT 8400 that uses the analog telephone network for communications and does not support a LAN connection.

To connect an external telephone to the NURIT 8400:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. On the rear panel of the NURIT 8400, insert one end of a

telephone cord (model dependent, VeriFone supplied) into the TEL connector.

4. Insert the other end of the telephone cord into the RJ-11

type modular connector on the base of the telephone.

TEL

Figure 9-1 External Telephone Connection

5. Replace the cable compartment cover, as described on

page 15.

6. Reconnect the AC⁄DC Power Adapter to the electrical power

outlet.

If you want to connect an external telephone to the NURIT 8400 terminal, along with an analog telephone network connection, you must use a 2-socket RJ-11 plug in the modular wall connector.

Note

Installation Manual 21

NURIT 8400

10. Connecting to a LAN

Some models of the NURIT 8400 can be connected to a Local Area Network (LAN). Depending on the specific model, the NURIT 8400 can be connected to either an RS-485 LAN or a 10BaseT Ethernet LAN.

To connect the NURIT 8400 to an Ethernet LAN:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. Connect the Ethernet Adapter cable to the ENET connector

on the connections panel.

4. Connect the other end of the Ethernet Adapter cable to one

end of the network cable.

5. Connect the other end of the network cable to a network

wall outlet, switch, or other compatible network device.

Figure 10-1 Typical Ethernet/RS-485 LAN Connection

6. Replace the cable compartment cover, as described on

page 15.

7. Reconnect the AC/DC Power Adapter to the electrical

power outlet.

22 Installation Manual

NURIT 8400

To connect the NURIT 8400 to an RS-485 LAN:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. Connect the network cable to the RS-485 connector on the

connections panel.

4. Connect the other end of the network cable to a network

wall outlet, switch, or other compatible network device.

5. Replace the cable compartment cover, as described on

page 15.

6. Reconnect the AC/DC Power Adapter to the electrical

power outlet.

Installation Manual 23

NURIT 8400

11. Connecting an External PIN Pad

Only use the assigned connection port, labeled PIN for PIN pad connections.

To connect an external PIN pad to the NURIT 8400:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. Connect one end of the connector cable (supplied with the

terminal) to the PIN connector on the rear panel of the NURIT 8400.

4. Verify that the other end of the connector cable is

connected to the PIN pad.

5. Replace the cable compartment cover, as described on

page 15.

6. Reconnect the AC/DC Power Adapter to the electrical

power outlet.

Caution

Figure 11-1 PIN Pad Connection

24 Installation Manual

NURIT 8400

12. Connecting Peripheral Devices

Models of the NURIT 8400 may include ports, allowing connection of the terminal to external devices, such as:

• RS-232 connector

• USB connector

• Turn off the POS terminal, ECR, or PC whenever

you connect or disconnect the NURIT 8400.

• Do not disconnect the NURIT 8400 when the POS

terminal, ECR, or PC is processing data.

You can connect to up to four external peripheral devices to the NURIT 8400. Consult with your VeriFone service provider for information about the peripheral devices that you can connect to your specific model.

Peripheral devices may require special adapter cables for their connection to the NURIT 8400. In addition, certain peripheral devices require an external power supply. Refer to the product documentation of the specific peripheral devices, or contact your local VeriFone representative or service provider for further details.

USB peripheral support may require the installation of a corresponding driver.

The COM1 port provides a power supply for peripheral devices. The power supply is 6 VDC (minimum)-9 VDC (maximum) at 250 mA. This also applies to the model-dependent COM2 port, when there is no PIN pad connection.

Caution

Note

Installation Manual 25

NURIT 8400

To connect an RS-232 peripheral device to the NURIT 8400:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable compartment cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. Connect a peripheral device to one end of its adapter cable.

4. Connect the other end of the adapter cable to either the

COM1 or COM2 (model-dependent) connector on the connections panel.

5. Replace the cable connection cover, as described on

page 15.

6. Reconnect the AC/DC Power Adapter to the electrical

power outlet.

PWR

COM1

COM2

Figure 12-1 Peripheral Device Connection

1 Signature capture device 2 PC 3 Barcode reader 4 Electronic scale 5 Check reader 6 Contactless reader

26 Installation Manual

NURIT 8400

To connect a USB peripheral device to the NURIT 8400:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Remove the cable connection cover, as described in

“Removing and Replacing the Cable Compartment Cover” on page 14.

3. Insert the USB plug into the USB connector on the

peripheral device.

4. Insert the USB plug into the USB connector on the

NURIT 8400 terminal.

USB

DRAWER

ETHERNET

DISPLAY

EXT.KB

POWER

BARCODE

PAD

PC PORT

PHONE

COM1

LINE

COM2

RS-232

Figure 12-2 Typical Connection to an ECR

USB

Figure 12-3 Typical USB Connection to a PC-POS

5. Replace the cable connection cover, as described on

page 15.

6. Reconnect the AC/DC Power Adapter to the electrical

power outlet.

Installation Manual 27

NURIT 8400

13. Loading Paper in the Printer

To load a roll of thermal paper in the pr in ter :

1. Place the terminal on a flat, stable surface.

2. Insert two fingers into the recess on the paper

compartment cover, beneath the release latch.

3. Pull the opening latch up until the cover unlocks.

4. Lift the paper compartment cover until it is fully open.

Figure 13-1 Opening the Paper Compartment

Opening the paper cover

latch

5. Remove the tape strip from a new paper roll.

6. Unroll approximately 5 cm (2 in) of paper to facilitate the

loading process.

Opening the paper

compartment

Figure 13-2 Unrolling the Paper Roll

28 Installation Manual

NURIT 8400

7. Hold the paper roll with the unrolled end on the underside.

8. Lower the paper roll into the paper compartment.

Figure 13-3 Inserting a Paper Roll

9. Pull the unrolled end of the paper approximately 2.5 cm

(1 in) out of the paper compartment, ensuring that the paper feeds from the underside of the roll.

10. Mak e sure that the opening latch is down, in its original

position.

11. Close the paper compartment cover, pressing press down

firmly, until it snaps into place.

Figure 13-4 C losing the Paper Compartment

Installation Manual 29

NURIT 8400

Removing the Paper Roll from the Printer

To remove an empty roll of thermal paper from the printer:

1. Place the terminal on a flat, stable surface.

2. Insert two fingers into the recess on the paper

compartment cover, beneath the release latch.

3. Pull the opening latch up until the cover unlocks.

4. Lift the paper com partment cover until it is fully open, as

illustrated in Figure 13-1 on page 28.

5. Lift the paper roll out of the paper compartment.

Figure 13-5 Removing the Paper Roll

30 Installation Manual

NURIT 8400

14. Installing and Removing the Keypad Privacy Shield

The keypad privacy shield is included only with models of the NURIT 8400 that are designed for secure PIN entry.

In addition to the installation of the keypad privacy shield, the cardholder must be clearly instructed to obstruct visual observation of the PIN entry with his/her body and hand. (See “Selecting a Point-of-Sale Location” on page 8.) Failing to install or removing the keypad privacy shield, or failing to instruct the cardholder to obstruct visual observation of the PIN entry with his/her body and hand, may render the terminal non-compliant with ISO 9564 for PIN protection and may violate card association requirements for PIN entry devices.

To install the keypad privacy shield:

1. Place the terminal on a flat, stable surface, or hold it

securely in one hand.

2. Hold the keypad privacy shield above the terminal.

3. Tilt one side of the keypad privacy shield downward at an

angle of approximately 30

Note

°.

Figure 14-1 Installing the Keypad Privacy Shield

Installation Manual 31

NURIT 8400

4. Insert the curved tab on the back side of the keypad privacy

shield into the circular opening positioned on either side of the terminal (on either side of the top of the keypad area).

5. Push down on the same side’s front of the keypad privacy

shield, until the front tab snaps into place.

6. Position the second tab, at the front of the terminal, into the

tab slot.

7. Push down on the remaining corner of the keypad privacy

shield, until it snaps into place.

To remove the keypad privacy shield:

1. Place the terminal on a flat, stable surface, or hold it

securely in one hand.

2. Grasp either side of the keypad privacy shield.

3. Squeeze and pull on a diagonal one of the back side tabs of

the privacy shield until the back side tab releases.

4. Pull the keypad privacy shield away from the terminal.

32 Installation Manual

NURIT 8400

15. Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover

To remove the battery/SAM-SD/MMC compartment cover:

1. Disconnect the AC/DC Power Adapter from the electrical

power outlet.

2. Carefully turn the NURIT 8400 face down or place it on a

soft, smooth surface, so as not to damage the LCD display.

3. Steady the unit with one hand.

4. With your other hand, use your thumb to press in and lift

the compartment cover.

5. Remove the battery/SAM-SD/MMC compartment cover.

Figure 15-1 Removing the battery/SAM-SD/MMC

Installation Manual 33

Compartment Cover

NURIT 8400

To replace the battery/SAM-SD/MMC compartm ent cover:

1. Insert the two hinge tabs of the battery/SAM-SD/MMC

compartment cover into the tab slots on the edge of the compartment.

Figure 15-2 Replacing the battery/SAM-SD/MMC

Compartment Cover

1 Cover locking tab

2. Lower the compartment cover , us ing y our thumb to pres s in

the locking tab.

3. Press in the locking tab and push down the compartment

cover until the cover snaps into place.

34 Installation Manual

NURIT 8400

16. Installing and Removing the Battery

To install the battery:

1. Remove the battery/SAM-SD/MMC compartment cover, as

described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33.

2. If necessary, remove the SAM-SD/MMC adapter, as

described in “Installing and Removing the SAM-SD/MMC Adapter” on page 38.

3. Hold the battery at a 30° angle, with the battery power

plug, facing down, into the compartment, making sure that the side with the arrow pictogram is facing upward.

4. Slide the two tabs on the front of the battery into the slots

on the front wall of the battery compartment.

5. Slide the battery forward and down, until it snaps into

place.

6. If necessary , install the SAM-S D/MMC adapter, as described

in “Installing and Removing the SAM-SD/MMC Adapter” on page 38.

7. Replace the battery/SAM-SD/MMC compartment cover, as

illustrated in Figure 15-2 on page 34.

Figure 16-1 Installing the Battery

Installation Manual 35

NURIT 8400

To remove the battery from the NURIT 8400:

1. Remove the battery/SAM-SD/MMC compartment cover, as

described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33.

2. If necessary, remove the SAM-SD/MMC adapter, as

described in “Installing and Removing the SAM-SD/MMC Adapter” on page 38.

3. Slide the battery in the direction of the arrow, gently

detaching it from its socket.

4. Remove the battery.

Battery Maintenance

Take care when installing the battery. If installed incorrectly, it may explode. Use only a VeriFone supplied battery.

• The supplied high-performance, smart Lithium-Ion battery

provides 7.2 V at 2200 mAH (minimum) capacity.

• When fully discharged, the battery fully recharges within

six hours while installed in the terminal.

• The terminal can be connected to an AC/DC power supply

indefinitely without causing damage to the battery.

• In typical use, the life span of the battery exceeds 500

charge cycles, after which, operating time decreases slowly.

• The battery has a self- discharge rate. It loses approximately

1% of its charge per day when not in use. Replace the battery when the charge capacity is too weak for normal operation.

• Remove the battery from the terminal if you do not intend

to use your NURIT 8400 for an extended period of time.

Do not break open or damage the casing of the battery.

Do not dispose of the NURIT 8400 Li-Ion smart battery in a fire. Li-Ion batteries must be recycled or disposed of properly. Do not dispose of Li-Ion batteries in municipal waste sites.

Caution

Warning

36 Installation Manual

NURIT 8400

Note

Extreme temperatures degrade the battery performance.

Battery Environmental Requirements:

• Charge: 0°C to 45°C (32°F to 113°F)

• Discharge: -30°C to 60°C (-22°F to 140°F)

• Storage: -20°C to 45°C (-4°F to 113°F)

Note

To power on a terminal from “OFF” state, while using a battery, press the bottom left button of the keypad.

Installation Manual 37

NURIT 8400

17. Installing SIM, SAM, and SD/MMC Cards

Depending on the particular model, you can install a variety of electronic memory or processing cards in the NURIT 8400:

• Up to four (4) SAM (Secure Access Module) cards can be

installed in SAM cardholders (2, 4), located on the NURIT 8400’s SAM-SD/MMC adapter. SAM cards may be used to hold encryption keys, identify the terminal or merchant to the host, process applications, or a variety of other uses.

• One (1) SD (Secure Digital) or MMC (Multi-Media Card)

cards, alongside up to two (2) SAM cards (0, 2). SD and MMC cards hold data, such as price lists and offline transaction information, where supported by the application.

With any of these options, you can install a SIM Card for your wireless transactions.

Do not store any foreign objects in the battery/SAM-SD/MMC adapter compartment.

The contacts on the SAM, SIM, SD/MMC, and cardholders can be easily damaged. Do not bend or scratch when installing or removing the cards.

Installing and Removing the SAM-SD/MMC Adapter

Before using a terminal with SAM and/or SD/MMC cards, the adapter must be installed.

To install the SAM-SD/MMC adapter:

1. Remove the battery/SAM-SD/MMC compartment cover, as

described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33.

2. If required, install the battery, as described in “Installing and

Removing the Battery” on page 35.

Caution

38 Installation Manual

NURIT 8400

3. Hold the SAM-SD/MMC adapter with the cardholders

facing upwards, and connector towards the terminal socket.

4. Hold the SAM-SD/MMC adapter on a 30° angle, so that the

front tabs, on both the right and left of the board are in the front slots.

5. Gently push the adapter down, resting it in the grooves on

the sides of the compartment.

6. Slide the adapter forward, until the locking button locks

into place.

7. Replace the battery/SAM-SD/MMC compartment cover, as

illustrated in Figure 15-2 on page 34.

6 7 8 9

1 2 3 4 5

Figure 17-1 Installing the SAM-SD/MMC Adapter

1 Locking button 2 Right insertion groove 3 Front right insertion tab 4 Locking button hole 5 Back right insertion tab 6 Left insertion groove

7 Front left insertion tab 8 9 Back left insertion tab

To remove the SAM-SD/MMC adapter:

1. Remove the battery/SAM-SD/MMC compartment cover, as

described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33.

2. Press the adapter connector down, unlocking the adapter

from the socket.

3. Slide and lift the SAM-SD/MMC adapter out of the

compartment.

Installation Manual 39

SAM-SD/MMC adapter connector

NURIT 8400

SAM and SD/MMC Card Configurations

AB C

SAMSAM

SD/MMC

SAM

SAM SAMSAM

Figure 17-2 SAM and SD/MMC Cards Configurations

Configuration Description

• Two SAM cards are installed in the two SAM

cardholders.

• An SD/MMC card is installed in the SD/MMC card slot.

• Two SAM cards are installed in the two SAM

cardholders.

• Four SAM car ds are installed in the four SAM cardholders.

Installing a SAM Card

The NURIT 8400 includes a slot to install a SAM card, which is required if the terminal implements wireless communication technology.

To install a SAM card:

1. Remove the battery/SAM-SD/MMC compartment cover, as

described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33.

2. Slide the cardholder locking-clasp in the direction indicated

by the engraved arrow to the OPEN position.

40 Installation Manual

NURIT 8400

Figure 17-3 SAM Cardholder Locking-Clasp

1 Locking clasp

3. Lift the cardholder on its hinge to an upright position.

4. Hold the SAM card so that its chip side is facing down

towards the contacts on the reader.

5. Insert the end closest to the chip on the SAM card into the

cardholder.

Note

Make sure that you first slide the end closest to the chip on the card into the grooves of the holder.

Figure 17-4 SAM Card Installation

1 SAM card 2 Beveled corner 3 Metal contacts 4 Triangular protrusion

Installation Manual 41

NURIT 8400

6. Close the SAM cardholder.

7. Lock the cardholder by sliding the ca rdholder l ocking cla sp

in the direction indicated by the engraved arrow to the LOCK position.

8. Replace the battery/SAM-SD/MMC compartment cover, as

described on page 34.

Installing an SD/MMC Card

To install an SD/MMC card:

1. Remove the battery/SAM-SD/MMC compartment cover, as

described in “Removing and Replacing the Battery/SAM-SD/MMC Compartment Cover” on page 33.

2. Hold the SD/MMC card directly above the SD/MMC card

slot, with the metal contacts facing down and the narrow edge with the beveled corner pointing towards the slot opening.

3. Slide the SD/MMC card into the cardholder.

4. Press down on the SD/MMC card while sliding it into the

slot.

Note

Make sure that you first slide the end closest to the chip on the card into the grooves of the holder.

1 2 3

Figure 17-5 SD/MMC Card

1 SD/MMC card 2 Metal contacts 3 Beveled corner

5. Replace the battery/SAM-SD/MMC compartment cover, as

described on page 34.

42 Installation Manual

NURIT 8400

Installing a SIM card

To install a SIM card:

1. Remove the cables cover, as described in “Removing and Replacing the Cable Compartment Cover” on page 14.

2. With a screwdriver, lift the tab of the SIM card cover.

Figure 17-6 Lifting the SIM Card Cover

3. Slide the cardholder locking-clasp in the direction indicated by the engraved arrow to the OPEN position, as illustrated in Figure 17 -3.

4. Lift the cardholder on its hinge to an upright position.

5. Hold the SIM card so that its chip side is facing down

towards the contacts on the reader.

6. Insert the end closest to the chip on the SIM card into the cardholder, as illustrated in Figure 17-4.

Make sure that you first slide the end closest to the chip on the card into the grooves of the holder.

7. Close the SIM cardholder.

8. Lock the cardholder by sliding the card holder lock ing clasp

in the direction indicated by the engraved arrow to the LOCK position.

9. Replace the SIM card cover, by holding the SIM card cover at a 30° angle and putting the tabs into the tab slots.

Note

Installation Manual 43

NURIT 8400

10. Lower the front of the cover, pushing down until the cover

snaps into place.

11. Replace the cable compartment cover, as described on

page 15.

44 Installation Manual

NURIT 8400

18. General Care and Maintenance

The NURIT 8400 is designed to give you long and trouble-free service with minimal operator care.

Maintenance Recommendations

To maintain the NURIT 8400 in proper working condition:

• Keep the terminal dry and in the cleanest possible working and storage environment.

• Do not store the terminal in extremely hot or cold areas.

• Do not shake or drop the terminal.

• There are no user serviceable parts or components

in the NURIT 8400.

• Opening or disassembling the POS terminal in any

way not specifically instructed in this manual will automatically erase all secret encryption keys and will render the POS terminal inoperable.

• Opening the NURIT 8400 terminal will void any

warranty and security certification. It may also result in irreversible damage to the terminal’s electronic circuitry.

Cleaning the NURIT 8400

To clean the NURIT 8400:

• Gently wipe off dirt from the body of the terminal with a soft, damp, lint-free cloth. A very mild dishwashing detergent can be used to dampen the cloth.

• Alcohol or alcohol-based cleansers may also be used for stains that are more difficult.

• If available, a low-pressured blower can be used to remove dirt accumulated around the keypad buttons.

• Use a soft cloth, an eyeglass lens wiper, or a lens blower to remove dust and dirt from the LCD screen.

Caution

Installation Manual 45

NURIT 8400

Caution

• Never use abrasive compounds or solvents,

thinners, benzene or synthetic cleansers.

• Never clean the keypad with liquids. Use only a

lightly dampened cloth or soft brush.

• Never rub or strongly press on the LCD display.

Shipping the NURIT 8400

In exceptional circumstances, you may be required to ship your NURIT 8400 to a servicing facility.

To ship the NURIT 8400:

1. Carefully pack the NURIT 8400, preferably in its original

box.

2. Send the package prepaid and adequately insured.

Note

• Notify a VeriFone representative or service

provider before shipping the NURIT 8400. In some cases, you may be required to attach a letter to the package detailing the problem and including product information such as the serial number and the date of purchase.

• Shipment must be to an authorized representative

or service center only. Contact your VeriFone representative for the correct address.

Technical Assistance

Contact your VeriFone representative or service provider for technical assistance and ordering information regarding specific components or accessories.

46 Installation Manual

NURIT 8400

19. Troubleshooting

The NURIT 8400 has been designed for trouble-free operation, though minor problems may occur during installation and use.

This section briefly describes how to troubleshoot some possible common problems that may arise during the normal operation of the NURIT 8400.

Before requesting service for the terminal, read t his section to find a possible remedy for the problem. If you are still unable to solve the problem, contact a service representative. Do not try to solve the problem by opening the terminal yourself.

The POS terminal appears to have no power

1. Check all cable connections.

2. If possible, try connectin g the PIN pad to a differ ent POS ter minal or ECR.

3. Try adjusting the LCD display contrast settings, using the designated, model-dependent key combination.

4. If the problem persists, contact an authorized service representative.

The keypad does not respond

1. Refer to user documentation for the particular application in use.

2. If the problem persists, contact an authorized service representative.

An incorrect response or data is obtained

1. Refer to user documentation for the particular application in use.

2. If the problem persists, contact an authorized service representative.

"Tampered Device" is displayed on the screen

and the PIN pad is inoperable

• Contact an authorized service representative.

Installation Manual 47

NURIT 8400

The magnetic stripe card reader does not function properly

1. Verify that the card has been swiped with its magnetic stripe at the bottom and at the lower edge of the card. See Figure A-1 on page 49.

2. Swipe the magnetic stripe card in the opposite direction.

3. If possible, try using a different magnetic stripe card.

4. If the problem persists, contact an authorized service representative.

The smart card reader does not function properly

1. Verify that the chip end of the smart card is fully inserted with the chip side facing up. See Figure B-1 on page 50.

2. If possible, try using a different smart card.

3. If the problem persists, contact an authorized service representative.

48 Installation Manual

NURIT 8400

Appendix A: Using the Magnetic Stripe Card Reader

To use the magnetic stripe card reader:

1. Hold the card with the magnetic stripe positioned down and

facing left.

2. Insert the card into the top end of the card reader slot

located on the right side of the terminal.

Note

A pictogram near the top end of the card slot indicates how to insert and swipe the card through the magnetic stripe card reader.

3. Swipe the card in a smooth, continuous movement, all the

way through the slot.

Figure A-1 Using the Magnetic Stripe Card Reader

1 Magnetic stripe card reader 2 Magnetic stripe

Note

It is recommended that you swipe the card from top to bottom, though the magnetic stripe card reader supports bi-directional swiping of cards.

Installation Manual 49

NURIT 8400

Appendix B: Using the Smart Card Reader

The EMV-compatible smart card reader is located at the front end of the NURIT 8400.

To use the smart card reader:

1. Hold the smart card horizontally, with the metal c hip facing

up and directed towards the NURIT 8400.

2. Insert the card into the smart card reader slot.

For guidance, a pictogram near the card slot indicates how to insert the smart card into the smart card reader. In addition, insertion direction arrows may be engraved or inscribed on the smart card.

3. Remove the card when prompted by the POS terminal,

depending on the specific application being used.

Note

Figure B-1 Using the Smart Card Reader

50 Installation Manual