VeriFone 3350 User Manual

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Omni 3350

Installation Guide

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Lithium Battery Caution

The Random Access Memory (RAM) contents in th e Omni 3350
terminal are protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may
invalidate the product warranty.

Document Title: Omni 3350 Installation Guide
VeriFone Part Number 22131, Revision B

Copyright © 2000 VeriFone

All rights reserved.

No part of this publication may be copied, distributed, stored in a
retrieval system, translated into any human or computer language,
transmitted, in any form or by any means, without the prior written
consent of VeriFo ne .

VeriFone and Omni are register ed trademarks of VeriFone.

Any other brand names and trademarks appearing in this guide are the
property of their respective holders.

Comments or suggestions on how to improve this document can be
sent to [e-mail].

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Omni 3350 Installation Guide

Table of Contents

Install the Omni 3350. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . . . . . .5

Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . .6

Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . .7

Step 4: Connect the Terminal to a Telephone Line . . . . . . . . . . .11

Step 5: Connect the Terminal Power Pack . . . . . . . . . . . . . . . . . .13

Step 6: Install a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . .15

Step 7: Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . .18

Step 8: Use the Primary Smart Card Reader . . . . . . . . . . . . . . . .22

Step 9: Use the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . .23

Connect Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Connect PIN Pad, Smart Card Reader, or Bar Code Wand. . . . . .24

Connect a CR 600 Check Reader . . . . . . . . . . . . . . . . . . . . . . . . .25

Cable Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Clean the Terminal and Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . .30

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Product Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Accessories and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

How to Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

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Omni 3350 Installation Guide

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Omni 3350 Installation Guide

Install the Omni 3350

If using the optional swivel base (refer to “Accessories and
Documentation‚” page 36), follow the swivel base’s
instructions before installing your Omni 3350 terminal.

Step 1: Select a Location for the Terminal

When selecting a location, consider these important factors:

Ease of Use

• A location convenient for both merchant and cardholder.

• A flat support surface, such as a countertop or table.

• A location near a power outlet and a telephone/modem
line connection.

Environment

• Do not use the terminal where there is high heat, dust,
humidity, moisture, or caustic chemicals or oils.

• A v oid locations n ear electrical ap pliances o r other devices
that cause excessive voltage fluctuations or emit electrical
noise (for example, air conditioners, electric motors, neon
signs, high-frequency or magnetic security devices, or
computer equipment).

• Keep the terminal away from direct sunlight and anything
that radiates heat, such as a stove or a motor.

Caution: Do not use the terminal outdoors. It is not waterproof
or dustproof, and is for indoor use onl y . Any damage to the unit
from exposure to rain or dust may void your warranty.

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Omni 3350 Installation Guide

Warning: Due to risk of shock or terminal damage, do not use

the terminal near water, including a bathtub, wash bowl, kitchen
sink or laundry tub, in a wet basement, or near a swimming
pool. Also, avoid using this product during electrical storms.

Step 2: Unpack the Shipping Carton

1. Open the shipping carton and carefully inspect its contents
for possible tampering or shipping damage (Figure 1).

Warning: Do not use a terminal that has been damaged or
tampered with.

Note: The Omni 3350 terminal comes equipped with tamper­evident labels (one on the case seam, another on a screw hole
on the case bottom). If a label or component appears damaged,
please immediately notify the shipping company and your
VeriFone distributor or service provider.

Power Pack

(cable not included)

Terminal

Smart Card
Reader Cover

Paper Roll
Spindle

Telephone
Line Cord

Printer
Paper

Figure 1 Omni 3350 Product Components

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Omni 3350 Installation Guide

2. Remove the following items:

• Omni 3350 terminal

• Power pack (for a power cable, contact your supplier)

• T el eph one lin e cord

• Roll of thermal printer paper (in a plastic bag)

• Smart card reader cover (for optional installation)

• Plastic paper roll spindle

Note: The roll of thermal printer paper and the paper roll
spindle may have been installed prior to shipment.

3. Remove all plastic wrapping from the terminal and other
components.

4. Remove the clear protective strip from the display lens.

Step 3: Examine Terminal Features

Power-On

LED Indicator

Paper Feed Button

On/Off Switch

Display

SAM Drawer

Telco-Style

Keypad

3350

Figure 2 Omni 3350 Terminal Features

Internal Printer

Magnetic Card Reader

Smart Card Reader

ATM-Style Keys

Programmable
Function Keys

Color-Coded
Function Keys

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Omni 3350 Installation Guide

General Features

Please notice the following (Figure 2):

•A display screen.

• Three types of keys:
– A 12-key, telephone- style keypad
– Eight function keys (four to the right of the 12-key

keypad, and four above the keypad)

– Four ATM-style keys to the display’s right

•A magnetic stripe card reader, built into the
right side. The icon at right shows the proper
swipe direction, with the strip outward.

• A green/red indicator LED (Light Emitting Diode). A
steady green light indicates power is on; flashing green
indicates no paper in the printer. A steady red light
indicates a memory problem; flashing red indicates the
terminal is downloading printer-related files.

• An internal printer. The paper feed button
(icon at right) feeds paper through the printer.

•An on/off switch, located on the side, below
the paper feed button.

•A primary smart card reader, built into the
terminal’s right side. A gr aphical icon (shown
at right) indicates the proper card position and
insertion direction, with the chip inward and
down.

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Omni 3350 Installation Guide

Note: An adhesive-backed, smart card reader cover is

provided for terminals that will not utilize the smart card
reader. To use the cover, simply remove the backing and affix
the cover over the primary smart card reader slot and icon.
Doing so will prevent accumlation of debris in the reader and
reduce customer confusion.

•A SAM (security access module) drawer, built into the
bottom left side of the terminal. The Omni 3350 terminal
contains four micromodule-size SAM (MSAM)
cardholders for supporting multiple stored-value card
programs or other merchant card requirements. In
addition, the drawer itself can hold one standard-size
merchant smart card.

Connection Ports on the Back Panel

Beneath the paper roll holder (Figure 3), you will see one of
the following jack, or port, configurations based on your
terminal’s modem type.

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Omni 3350 Installation Guide

Card Reader Slot

Power
Port

Telset Port

Telco Port

High-Speed Modem Terminal

ISDN Port

ISDN Modem Terminal

Dial/Leased-Line Port

Dial/Leased-Line Modem Terminal (Canada only)

RS-232
Serial Port

Bar Code /
PINPad Serial Port

Figure 3 Connection Ports

These ports connect the Omni 3350 to a telephone line,
optional devices, and the power supply.

Telephone Line Ports

On the back panel’s far left are one or two modular ports
(based on your terminal’s modem type) for connecting the
terminal to a telephone line.

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Omni 3350 Installation Guide

Telset Port (High-Speed Modem Terminal only)

The first port is identified by a telephone-shaped
“Telset” icon (shown at right). Use this port to
connect a telephone to the Omni 3350.

Telco, ISDN, Dial/Leased-Line Port

The second port is identified by the icon shown at
right. Use this port to connect the Omni 3350 to a
telephone wall jack.

Ports for Attaching Optional Peripherals Devices:

In the center are two RJ45-type modular jacks (serial ports):

• The “RS232” serial port (icon shown at right)
connects a VeriFone CR 600 check reader or
other peripheral device.

• The other serial port (identified by “Bar Code”
and “PIN Pad” icons at right) connects a PIN
pad, smart card reader, or bar code wand.

Power Connection Port

• On the lower right is a round port with a lock
notch for securely connecting the terminal to a
power source (identified by the “electrical
power” icon at right).

Step 4: Connect the Terminal to a Telephone Line

1. Direct connection — A telephone cord runs
from the Telco, ISDN, Dial/Leased-Line Port
on the terminal directly to a telephone wall
jack (Figure 4). With a direct connection, the
line is dedicated to the terminal.

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Omni 3350 Installation Guide

Omni 3350 Terminal

High-Speed Modem Terminal

ISDN Modem Terminal

12

Dial/Leased-Line Modem Terminal (Canada only)

Figure 4 Direct Connections

2. Pass-through connection (high-speed
modem only) — A telephone cord (VeriFone

part number 00124-17) runs from the Telset
port on the terminal to the RJ11-type jack on a
standard telephone (Figure 5). With a pass­through connection, the line is busy during transactions
and terminal downloads.